{"id":2163,"date":"2024-05-07T06:20:23","date_gmt":"2024-05-07T06:20:23","guid":{"rendered":"https:\/\/www.hollen.sk\/altalanos-kereskedelmi-feltetelei\/"},"modified":"2025-01-14T18:45:03","modified_gmt":"2025-01-14T18:45:03","slug":"altalanos-kereskedelmi-feltetelei","status":"publish","type":"page","link":"https:\/\/www.hollen.sk\/hu\/altalanos-kereskedelmi-feltetelei\/","title":{"rendered":"\u00c1ltal\u00e1nos kereskedelmi felt\u00e9telei"},"content":{"rendered":"<div id=\"pl-gb2163-6ad2df89628f4\"  class=\"panel-layout\" ><div id=\"pg-gb2163-6ad2df89628f4-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb2163-6ad2df89628f4-0-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-gb2163-6ad2df89628f4-0-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-gb2163-6ad2df89628f4-0-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h3 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" data-placeholder=\"Preklad\" data-ved=\"2ahUKEwis7fSGqqyKAxVH7AIHHa_5LXEQ3ewLegQICRAU\" aria-label=\"Prelo\u017een\u00fd text: Jelenlegi \u00c1SZF:\"><span class=\"Y2IQFc\" lang=\"hu\">Jelenlegi \u00c1SZF:<\/span><\/h3>\n<\/div>\n<\/div><\/div><div id=\"panel-gb2163-6ad2df89628f4-0-1-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<style>#sp-ea-3797 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3797.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #c9d2e5; }#sp-ea-3797.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #074499;}#sp-ea-3797.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #f8f9fa; color: #000000;}#sp-ea-3797.sp-easy-accordion>.sp-ea-single {background: #f8f9fa;}#sp-ea-3797.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #074499;font-size: 14px;}#sp-ea-3797.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1736875022\">\n<div id=\"sp-ea-3797\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37970\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37970\" aria-controls=\"collapse37970\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN Hung\u00e1ria Kft. \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telei &#8211; Magyarorsz\u00e1g \u00e9rv\u00e9nyes: 1.1.2025-t\u0151l\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37970\" data-parent=\"#sp-ea-3797\" role=\"region\" aria-labelledby=\"ea-header-37970\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\"><b>A HOLLEN Hung\u00e1ria Kft t\u00e1rsas\u00e1g \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si<\/b><\/p>\n<p style=\"text-align: center\"><b>Felt\u00e9telei<\/b><\/p>\n<p style=\"text-align: center\"><b>Magyarorsz\u00e1gon<\/b><\/p>\n<p style=\"text-align: center\"><b>\u00e9rv\u00e9nyes 2025.01.01-t\u0151l<\/b><\/p>\n<p style=\"text-align: center\"><b>1. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Bevezet\u0151 rendelkez\u00e9sek<\/b><\/p>\n<p>1.1 Ezek az \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telek (a tov\u00e1bbiakban: \u201c\u00c1SZF\u201d) szab\u00e1lyozz\u00e1k<\/p>\n<p>a\u00a0Szolg\u00e1ltat\u00f3, a HOLLEN Hung\u00e1ria Kft. (sz\u00e9khelye: 9028 Gy\u0151r, Feh\u00e9rv\u00e1ri \u00fat 75.,<\/p>\n<p>c\u00e9gjegyz\u00e9ksz\u00e1ma: Cg.08-09-026396, ad\u00f3sz\u00e1ma: 24956417-2-08,) \u00e9s az \u00dcgyf\u00e9l ( az a<\/p>\n<p>szervezet, amely a jelen \u00c1SZF 3. cikk\u00e9ben meghat\u00e1rozott szolg\u00e1ltat\u00e1sokat rendeli meg a<\/p>\n<p>Szolg\u00e1ltat\u00f3t\u00f3l, kiv\u00e9ve, ha a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l olyan egyedi szerz\u0151d\u00e9st k\u00f6t a<\/p>\n<p>szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1s\u00e1ra, amelyben a jelen \u00c1SZF alkalmaz\u00e1s\u00e1t kiz\u00e1rj\u00e1k) k\u00f6z\u00f6tti kapcsolatot.<\/p>\n<p style=\"text-align: center\"><b>2. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Fogalommeghat\u00e1roz\u00e1sok<\/b><\/p>\n<p>2.1 Szolg\u00e1ltat\u00f3 \u2013 az 1.1 pontban meghat\u00e1rozott jogi szem\u00e9ly, amely jelen \u00c1SZF alapj\u00e1n<\/p>\n<p>szolg\u00e1ltat\u00e1st ny\u00fajt (azaz a\u00a0HOLLEN Hung\u00e1ria Kft.)<\/p>\n<p>2.2 \u00dcgyf\u00e9l \u2013 az a jogi szem\u00e9ly, amely a jelen \u00c1SZF alapj\u00e1n szolg\u00e1ltat\u00e1sokat rendel a<\/p>\n<p>Szolg\u00e1ltat\u00f3t\u00f3l.<\/p>\n<p>2.3 V\u00e9gs\u0151 Megrendel\u0151 \u2013 az a jogi szem\u00e9ly, amelynek a jelen \u00c1SZF szerinti<\/p>\n<p>szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz kapcsol\u00f3d\u00f3 alkatr\u00e9szek jogosultja; az \u00dcgyf\u00e9l \u00e9s az \u00dcgyf\u00e9l lehet<\/p>\n<p>ugyanaz a szem\u00e9ly.<\/p>\n<p>2.4 Alkatr\u00e9sz \u2013 olyan alkatr\u00e9sz, r\u00e9sz, \u00e1ru, f\u00e9lk\u00e9sz term\u00e9k, anyag vagy ezek b\u00e1rmilyen<\/p>\n<p>kombin\u00e1ci\u00f3ja, amelyre a jelen \u00c1SZF alapj\u00e1n ny\u00fajtott szolg\u00e1ltat\u00e1sok vonatkoznak.<\/p>\n<p>2.5 Megrendel\u00e9s \u2013 olyan dokumentum, amellyel az \u00dcgyf\u00e9l egy adott feladat elvg\u00e9z\u00e9s\u00e9t rendeli<\/p>\n<p>meg, \u00e9s amelyet a jelen \u00c1SZF 4. cikk\u00e9nek megfelel\u0151en \u00e1ll\u00edtanak \u00f6ssze, sz\u00e1ll\u00edtanak le \u00e9s \u00edrnak<\/p>\n<p>al\u00e1. A Megrendel\u00e9snek a Szolg\u00e1ltat\u00f3 \u00e1ltali, jelen \u00c1SZF 4. pontja szerinti elfogad\u00e1s\u00e1val a<\/p>\n<p>Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6z\u00f6tt szerz\u0151d\u00e9ses jogviszony j\u00f6n l\u00e9tre.<\/p>\n<p>2.6 Megrendel\u00e9s \u2013 a jelen \u00c1SZF szerinti szolg\u00e1ltat\u00e1s vagy szolg\u00e1ltat\u00e1sok \u00f6sszess\u00e9ge, amelyek<\/p>\n<p>alkatr\u00e9szekhez kapcsol\u00f3dnak, \u00e9s amelyeket egy adott megrendel\u00e9s alapj\u00e1n ny\u00fajtanak.<\/p>\n<p>2.7 A munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly \u2013 az \u00fcgyf\u00e9l oldal\u00e1n egy felel\u0151s szem\u00e9ly (\u00e1ltal\u00e1ban a<\/p>\n<p>min\u0151s\u00e9g\u00e9rt felel\u0151s alkalmazott), akit a megrendel\u00e9sben az adott feladatell\u00e1t\u00e1shoz kijel\u00f6ltek,<\/p>\n<p>vagy olyan szem\u00e9ly, akit jelen \u00c1SZF 10.4 pontja \u00e9s annak alpontjai alapj\u00e1n ilyen jelleg\u0171<\/p>\n<p>hat\u00e1sk\u00f6rrel ruh\u00e1znak fel; Az \u00dcgyf\u00e9l d\u00f6nt\u00e9se alapj\u00e1n ez a szem\u00e9ly lehet a V\u00e9gs\u0151 Megrendel\u0151<\/p>\n<p>k\u00e9pvisel\u0151je szem\u00e9ly (vagy m\u00e1s harmadik szem\u00e9ly) is. Ilyen esetben e szem\u00e9ly int\u00e9zked\u00e9sei a<\/p>\n<p>jelen \u00c1SZF szerint k\u00f6zvetlen\u00fcl k\u00f6tik az \u00dcgyfelet.<\/p>\n<p>2.8 A munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly \u2013 az \u00dcgyf\u00e9l \u00e1ltal a Megrendel\u00e9sben<\/p>\n<p>erre a poz\u00edci\u00f3ra kijel\u00f6lt szem\u00e9ly, vagy olyan szem\u00e9ly, jelen \u00c1SZF 10.5 pontja alapj\u00e1n ilyen<\/p>\n<p>hat\u00e1sk\u00f6rrel ruh\u00e1znak fel; Az \u00dcgyf\u00e9l d\u00f6nt\u00e9se alapj\u00e1n ez a szem\u00e9ly lehet a V\u00e9gs\u0151 Megrendel\u0151<\/p>\n<p>k\u00e9pvisel\u0151je (vagy m\u00e1s harmadik szem\u00e9ly) is. Ilyen esetben e szem\u00e9ly int\u00e9zked\u00e9sei a jelen<\/p>\n<p>\u00c1SZF szerint k\u00f6zvetlen\u00fcl k\u00f6tik az \u00dcgyfelet.<\/p>\n<p>2.9 A Szolg\u00e1ltat\u00f3 szem\u00e9lyzete \u2013 a Szolg\u00e1ltat\u00f3 alkalmazottai vagy m\u00e1s k\u00f6zrem\u0171k\u00f6d\u0151i<\/p>\n<p>(term\u00e9szetes szem\u00e9lyek \u2013 v\u00e1llalkoz\u00f3k, jogi szem\u00e9lyek), illetve alv\u00e1llalkoz\u00f3i, akik a jelen<\/p>\n<p>\u00c1SZF szerinti szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1s\u00e1t a Szolg\u00e1ltat\u00f3 nev\u00e9ben biztos\u00edtj\u00e1k az \u00dcgyf\u00e9l r\u00e9sz\u00e9re;<\/p>\n<p>ezek k\u00fcl\u00f6n\u00f6sen \u00fczemeltet\u0151k, technikusok, rezidensek, koordin\u00e1torok.<\/p>\n<p>2.9.1 Technikus \u2013 a v\u00e1llalkoz\u00f3 felel\u0151s szem\u00e9lye, akit a megrendel\u00e9sben az adott feladat<\/p>\n<p>kapcs\u00e1n kijel\u00f6ltek. Technikusnak min\u0151s\u00fcl a\u00a0technikus k\u00f6zvetlen felettese, illetve,<\/p>\n<p>amennyiben ez lehets\u00e9ges, az a\u00a0szem\u00e9ly, aki nyilv\u00e1nval\u00f3an helyettes\u00edti a\u00a0technikust<\/p>\n<p>az adott poz\u00edci\u00f3ban, vagy t\u00e1voll\u00e9t\u00e9ben munk\u00e1ba \u00e1ll helyette.<\/p>\n<p>2.10 Munkafolyamat \u2013 kulcsfontoss\u00e1g\u00fa operat\u00edv \u00edr\u00e1sos dokumentum, amely k\u00fcl\u00f6n\u00f6sen a<\/p>\n<p>megrendel\u00e9s v\u00e9grehajt\u00e1s\u00e1nak t\u00e1rgy\u00e1t k\u00e9pez\u0151 komponenseken v\u00e9grehajtott egyes l\u00e9p\u00e9sek<\/p>\n<p>r\u00e9szletes le\u00edr\u00e1s\u00e1t tartalmazza.<\/p>\n<p>2.11 Jelent\u00e9s \u2013 egy adott megrendel\u00e9shez kapcsol\u00f3d\u00f3, a v\u00e1llalkoz\u00f3 \u00e1ltal az \u00fcgyf\u00e9l vagy a\u00a0V\u00e9gs\u0151<\/p>\n<p>megrendel\u0151 sz\u00e1m\u00e1ra k\u00e9sz\u00edtett, adott id\u0151szakra vonatkoz\u00f3 adatsor. A jelent\u00e9s els\u0151sorban a<\/p>\n<p>r\u00e1ford\u00edtott id\u0151r\u0151l (a megrendel\u00e9s v\u00e9grehajt\u00e1s\u00e1hoz sz\u00fcks\u00e9ges id\u0151r\u0151l egy bizonyos id\u0151szakban)<\/p>\n<p>\u00e9s a megrendel\u00e9shez kapcsol\u00f3d\u00f3 alkatr\u00e9szekre vonatkoz\u00f3 bizonyos inform\u00e1ci\u00f3kat tartalmazza.<\/p>\n<p>A jelent\u00e9sek seg\u00edts\u00e9g\u00e9vel folyamatosan nyomon k\u00f6vethet\u0151 a megrendel\u00e9s teljes\u00edt\u00e9se, vagy a<\/p>\n<p>megrendel\u00e9s teljes\u00edt\u00e9s\u00e9hez k\u00f6zvetlen\u00fcl kapcsol\u00f3d\u00f3 speci\u00e1lis mutat\u00f3k (pl. adminisztr\u00e1ci\u00f3,<\/p>\n<p>\u00e1ll\u00e1sid\u0151, logisztika \u2013 bele\u00e9rtve a raklapok sz\u00e1m\u00e1t, a sz\u00e1ll\u00edt\u00e1st, a fuvarok sz\u00e1m\u00e1t, a logisztikai<\/p>\n<p>m\u0171veletekre ford\u00edtott id\u0151t).<\/p>\n<p>2.12 Munkalap \u2013 a ny\u00fajtott szolg\u00e1ltat\u00e1sok t\u00edpus\u00e1t \u00e9s k\u00f6r\u00e9t igazol\u00f3 dokumentum, amely a<\/p>\n<p>sz\u00e1ml\u00e1z\u00e1s alapja.<\/p>\n<p>2.13 8D jelent\u00e9s \u2013 az aut\u00f3iparban haszn\u00e1lt \u00e1ltal\u00e1nos \u00e9s szok\u00e1sos m\u00f3dszer a folyamatok<\/p>\n<p>min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1s\u00e1ra \u00e9s a k\u00fcl\u00f6nb\u00f6z\u0151 probl\u00e9m\u00e1k megold\u00e1s\u00e1ra a probl\u00e9ma<\/p>\n<p>megism\u00e9tl\u0151d\u00e9s\u00e9nek azonos\u00edt\u00e1sa, kijav\u00edt\u00e1sa \u00e9s kik\u00fcsz\u00f6b\u00f6l\u00e9se \u00e9rdek\u00e9ben, amely hasznos a<\/p>\n<p>term\u00e9kek, a termel\u00e9s \u00e9s a szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1s\u00e1ban; ideiglenes vagy \u00e1lland\u00f3<\/p>\n<p>korrekci\u00f3s int\u00e9zked\u00e9seket vezet be a probl\u00e9ma statisztikai elemz\u00e9se alapj\u00e1n, \u00e9s a probl\u00e9ma<\/p>\n<p>eredet\u00e9re \u00f6sszpontos\u00edt.<\/p>\n<p>2.14 MetriQ \u2013 a Szolg\u00e1ltat\u00f3 elektronikus alkalmaz\u00e1sa, amelyet a munkahelyi digitaliz\u00e1ci\u00f3 c\u00e9lj\u00e1ra<\/p>\n<p>haszn\u00e1lnak, \u00e9s amely els\u0151sorban az egyedi megrendel\u00e9sek adatainak digit\u00e1lis gy\u0171jt\u00e9s\u00e9re,<\/p>\n<p>terjeszt\u00e9s\u00e9re \u00e9s bemutat\u00e1s\u00e1ra, valamint a szerz\u0151d\u00e9s szempontj\u00e1b\u00f3l relev\u00e1ns dokumentumok<\/p>\n<p>elektronikus megoszt\u00e1s\u00e1ra \u00f6sszpontos\u00edt. A MetriQ felh\u0151 alap\u00fa megold\u00e1s, sz\u00e1m\u00edt\u00f3g\u00e9pes<\/p>\n<p>program \u00e9s szerz\u0151i jogi v\u00e9delem alatt \u00e1ll. Az \u00dcgyf\u00e9lnek joga van e rendszert haszn\u00e1lni az erre<\/p>\n<p>vonatkoz\u00f3 licenciaszerz\u0151d\u00e9s megk\u00f6t\u00e9se ut\u00e1n. Az \u00dcgyf\u00e9l a jelen \u00c1SZF 16. cikk\u00e9ben<\/p>\n<p>meghat\u00e1rozott m\u00e9rt\u00e9kben \u00e9s m\u00f3don haszn\u00e1lhatja a MetriQ-t.<\/p>\n<p>2.14.1 A k\u00fcl\u00f6n licenciaszerz\u0151d\u00e9s a konkr\u00e9t feladatell\u00e1t\u00e1sokt\u00f3l f\u00fcggetlen k\u00fcl\u00f6n szerz\u0151d\u00e9s,<\/p>\n<p>amelyet \u201clicenciaszerz\u0151d\u00e9snek\u201d is neveznek, \u00e9s amely a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l<\/p>\n<p>k\u00f6z\u00f6tt k\u00fcl\u00f6n dokumentum form\u00e1j\u00e1ban j\u00f6n l\u00e9tre.<\/p>\n<p>2.14.2 A\u00a0Megrendel\u00e9s alap\u00fa licenciaszerz\u0151d\u00e9s a k\u00fcl\u00f6n Licenciaszerz\u0151d\u00e9st\u0151l elt\u00e9r\u0151<\/p>\n<p>Licencszerz\u0151d\u00e9s, amely egy Megrendel\u00e9s (amely tartalmazza az \u00dcgyf\u00e9l kifejezett<\/p>\n<p>\u00e9rdekl\u0151d\u00e9s\u00e9t a MetriQ egy adott Megrendel\u00e9shez val\u00f3 haszn\u00e1lata ir\u00e1nt) \u00e9s a MetriQ-<\/p>\n<p>hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali biztos\u00edt\u00e1sa alapj\u00e1n j\u00f6n l\u00e9tre.<\/p>\n<p>2.15 EKM\u2013 az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt l\u00e9trej\u00f6tt, elektronikus kommunik\u00e1ci\u00f3ra vonatkoz\u00f3<\/p>\n<p>meg\u00e1llapod\u00e1s, amely alapj\u00e1n a felek k\u00f6lcs\u00f6n\u00f6sen kicser\u00e9lik \u00e9s j\u00f3v\u00e1hagyj\u00e1k az elektronikus<\/p>\n<p>form\u00e1tum\u00fa dokumentumokat egym\u00e1s k\u00f6z\u00f6tt. Az EKM megk\u00f6t\u00e9se nem felt\u00e9tele a Szolg\u00e1ltat\u00f3<\/p>\n<p>\u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1soknak.<\/p>\n<p>2.16 Standard munkanap jelen \u00c1SZF alkalmaz\u00e1sa sor\u00e1n a munkanapokon (a megrendel\u00e9s<\/p>\n<p>teljes\u00edt\u00e9si helye szerint meg\u00e1llap\u00edtva) 8:00 \u00e9s 16:00 \u00f3ra k\u00f6z\u00f6tti id\u0151szak. Ha a jelen \u00c1SZF egy<\/p>\n<p>rendes munkanapon bel\u00fcli hat\u00e1rid\u0151t vagy id\u0151szakot hat\u00e1roz meg, a hat\u00e1rid\u0151\/id\u0151szak az el\u0151z\u0151<\/p>\n<p>mondatban meghat\u00e1rozott v\u00e9gs\u0151 id\u0151pont ut\u00e1n \u00e9r v\u00e9get, A\u00a0hat\u00e1rid\u0151 foly\u00e1sa a standard<\/p>\n<p>munkanap v\u00e9g\u00e9n felf\u00fcggeszt\u00e9sre ker\u00fcl, \u00e9s csak a k\u00f6vetkez\u0151 munkanap elej\u00e9n kezd \u00fajra folyni.<\/p>\n<p style=\"text-align: center\"><b>3. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Szolg\u00e1ltat\u00e1s<\/b><\/p>\n<p>3.1 A jelen \u00c1SZF-nek megfelel\u0151en ny\u00fajtott szolg\u00e1ltat\u00e1sok k\u00fcl\u00f6n\u00f6sen:<\/p>\n<p>a) a termel\u00e9s \u00e9s\/vagy folyamatok min\u0151s\u00e9gbiztos\u00edt\u00e1sa ter\u00e9n ny\u00fajtott szolg\u00e1ltat\u00e1sok, amelyek<\/p>\n<p>magukban foglalj\u00e1k k\u00fcl\u00f6n\u00f6sen a v\u00e1logat\u00e1si tev\u00e9kenys\u00e9gekkel kapcsolatos alkatr\u00e9szek<\/p>\n<p>megvizsg\u00e1l\u00e1s\u00e1t \u00e9s az esetleges jav\u00edt\u00e1si munk\u00e1kat, tov\u00e1bbi m\u00f3dos\u00edt\u00e1sokat, befejez\u0151 \u00e9s<\/p>\n<p>\u00f6sszeszerel\u00e9si szolg\u00e1ltat\u00e1sokat,<\/p>\n<p>b) az alkatr\u00e9szek min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1val, a gy\u00e1rt\u00e1st\u00e1mogat\u00e1si szolg\u00e1ltat\u00e1sokkal, a<\/p>\n<p>m\u0171helymunk\u00e1val, a logisztik\u00e1val \u00e9s a k\u00f6zrem\u0171k\u00f6d\u00e9si szolg\u00e1ltat\u00e1sokkal kapcsolatos<\/p>\n<p>egy\u00e9b szolg\u00e1ltat\u00e1sok<\/p>\n<p>(a tov\u00e1bbiakban: \u201cSzolg\u00e1ltat\u00e1sok\u201d).<\/p>\n<p>3.2 A ny\u00fajtott szolg\u00e1ltat\u00e1sok konkr\u00e9t t\u00edpus\u00e1t \u00e9s k\u00f6r\u00e9t a szerz\u0151d\u00e9s\/megrendel\u00e9s hat\u00e1rozza meg.<\/p>\n<p style=\"text-align: center\"><b>4. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Szolg\u00e1ltat\u00e1sok megrendel\u00e9se<\/b><\/p>\n<p>4.1 A jelen \u00c1SZF szerinti szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1sa k\u00fcl\u00f6n szerz\u0151d\u00e9s vagy k\u00fcl\u00f6n\u00e1ll\u00f3, k\u00f6lcs\u00f6n\u00f6sen<\/p>\n<p>elfogadott megrendel\u00e9s alapj\u00e1n t\u00f6rt\u00e9nik, m\u00edg megrendel\u00e9s eset\u00e9n a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l<\/p>\n<p>k\u00f6z\u00f6tti szerz\u0151d\u00e9ses jogviszony az \u00dcgyf\u00e9l jelen \u00c1SZF alapj\u00e1n kiadott megrendel\u00e9s\u00e9nek<\/p>\n<p>Szolg\u00e1ltat\u00f3 \u00e1ltali elfogad\u00e1s\u00e1val j\u00f6n l\u00e9tre. Jelen \u00c1SZF is r\u00e9sze az el\u0151z\u0151 mondat alapj\u00e1n<\/p>\n<p>l\u00e9trej\u00f6v\u0151 szerz\u0151d\u00e9ses jogviszonynak.<\/p>\n<p>4.2 A megrendel\u00e9st \u00edr\u00e1sban, pap\u00edr alap\u00fa vagy elektronikus form\u00e1ban kell r\u00f6gz\u00edteni, \u00e9s k\u00e9zbes\u00edteni<\/p>\n<p>kell:<\/p>\n<p>a) elektronikus \u00faton, k\u00fcl\u00f6n\u00f6sen: i) e-mail form\u00e1j\u00e1ban, amelyhez csatolva van a megrendel\u00e9s<\/p>\n<p>pap\u00edralap\u00fa m\u00e1solat\u00e1nak szkennelt m\u00e1solata vagy az \u00dcgyf\u00e9l nev\u00e9ben elj\u00e1r\u00f3 szem\u00e9ly<\/p>\n<p>egy\u00e9rtelm\u0171 \u00e9s f\u00e9lre\u00e9rthetetlen azonos\u00edt\u00e1s\u00e1t lehet\u0151v\u00e9 tev\u0151 elektronikus al\u00e1\u00edr\u00e1ssal ell\u00e1tott<\/p>\n<p>elektronikus f\u00e1jl, ii\/ a MetriQ-n kereszt\u00fcl, amennyiben az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt<\/p>\n<p>al\u00e1\u00edrt EKM van,<\/p>\n<p>b) szem\u00e9lyesen.<\/p>\n<p>4.2.1 A megrendel\u00e9snek tartalmaznia kell:<\/p>\n<p>a) a szerz\u0151d\u00e9s szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 alkatr\u00e9sz vagy alkatr\u00e9szek<\/p>\n<p>azonos\u00edt\u00e1sa,<\/p>\n<p>b) a megrendelt szolg\u00e1ltat\u00e1sok meghat\u00e1roz\u00e1sa, terjedelme \u00e9s le\u00edr\u00e1sa, ide\u00e9rtve a<\/p>\n<p>megrendelt szolg\u00e1ltat\u00e1sokhoz kapcsol\u00f3d\u00f3 relev\u00e1ns m\u00e9rhet\u0151 egys\u00e9gek<\/p>\n<p>meghat\u00e1roz\u00e1s\u00e1t (pl. mennyis\u00e9g, id\u0151), lehet\u0151s\u00e9g szerint az adott szolg\u00e1ltat\u00e1sra<\/p>\n<p>vonatkoz\u00f3an,<\/p>\n<p>c) a szerz\u0151d\u00e9s teljes\u00edt\u00e9si hely\u00e9nek meghat\u00e1roz\u00e1sa (jelen \u00c1SZF 6.1 pontja),<\/p>\n<p>d) \u00a0egy adott feladat teljes\u00edt\u00e9se kezd\u0151 id\u0151pontj\u00e1nak meghat\u00e1roz\u00e1sa,<\/p>\n<p>e) egy adott technikus kijel\u00f6l\u00e9se egy adott feladathoz,<\/p>\n<p>f) a megrendelt szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1s\u00e1nak meghat\u00e1roz\u00e1sa,<\/p>\n<p>g) a Megrendel\u0151 nev\u00e9ben a Megrendel\u00e9st al\u00e1\u00edr\u00f3 szem\u00e9ly vezet\u00e9kneve, vezet\u00e9kneve,<\/p>\n<p>e-mail c\u00edme (\u00e9s adott esetben beoszt\u00e1sa), amelyben, amennyiben az e-mail c\u00edm a<\/p>\n<p>Megrendel\u00e9sben k\u00fcl\u00f6n nincs felt\u00fcntetve, az az e-mail c\u00edm, amelyr\u0151l a<\/p>\n<p>Megrendel\u00e9st a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re k\u00e9zbes\u00edtett\u00e9k, a jelen pont szerinti e-mail<\/p>\n<p>c\u00edmnek min\u0151s\u00fcl,<\/p>\n<p>h) Szerz\u0151d\u0151 felek nyilatkozata arr\u00f3l, hogy a jelen \u00c1SZF az elfogadott megrendel\u00e9s<\/p>\n<p>alapj\u00e1n l\u00e9trej\u00f6v\u0151 szerz\u0151d\u00e9ses jogviszony r\u00e9sz\u00e9t k\u00e9pezi.<\/p>\n<p>4.2.2 A megrendel\u00e9s tartalmazhatja m\u00e9g:<\/p>\n<p>a) a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s v\u00e1rhat\u00f3 id\u0151pontj\u00e1nak meghat\u00e1roz\u00e1sa,<\/p>\n<p>b) a munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly kijel\u00f6l\u00e9se;<\/p>\n<p>c) a munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly kijel\u00f6l\u00e9se;<\/p>\n<p>d) az \u00dcgyf\u00e9l p\u00e9nz\u00fcgyi oszt\u00e1ly\u00e1n egy olyan szem\u00e9ly kijel\u00f6l\u00e9se, aki kapcsolattart\u00f3<\/p>\n<p>szem\u00e9ly p\u00e9nz\u00fcgyi \u00fcgyekben (bele\u00e9rtve a sz\u00e1ml\u00e1k kifizet\u00e9s\u00e9t is),<\/p>\n<p>e) meghat\u00e1rozott eszk\u00f6z\u00f6knek a v\u00e9grehajt\u00f3 \u00e1ltali rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1ra<\/p>\n<p>vonatkoz\u00f3 k\u00f6vetelm\u00e9ny (jelen \u00c1SZF 5.7 pontja),<\/p>\n<p>f) a jelent\u00e9sek form\u00e1j\u00e1ra \u00e9s beny\u00fajt\u00e1s\u00e1ra vonatkoz\u00f3 k\u00f6vetelm\u00e9ny (jelen \u00c1SZF 9.1.1<\/p>\n<p>pont),<\/p>\n<p>g) Munkafolyamat (jelen \u00c1SZF 5.1 pont),<\/p>\n<p>h) az \u00e1tal\u00e1nyd\u00edjaz\u00e1s \u00e9s az \u00e1ltala fedezett szolg\u00e1ltat\u00e1sok k\u00f6r\u00e9nek meghat\u00e1roz\u00e1sa,<\/p>\n<p>i) az \u00dcgyf\u00e9l \u00e1ltal a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re megt\u00e9r\u00edtend\u0151 speci\u00e1lis k\u00f6lts\u00e9gt\u00edpusok<\/p>\n<p>meghat\u00e1roz\u00e1sa (jelen \u00c1SZF 11.4 pont),<\/p>\n<p>j) Rendel\u00e9si sz\u00e1m<\/p>\n<p>k) pap\u00edralap\u00fa sz\u00e1mla k\u00fcld\u00e9s\u00e9nek k\u00e9r\u00e9se,<\/p>\n<p>l) az a szem\u00e9ly\/e-mail-c\u00edm, ahov\u00e1 az elektronikus sz\u00e1ml\u00e1t k\u00e9zbes\u00edteni kell, vagy az<\/p>\n<p>a c\u00edm, ahov\u00e1 a pap\u00edralap\u00fa sz\u00e1ml\u00e1t k\u00e9zbes\u00edteni kell (jelen \u00c1SZF 12.3.1 pont),<\/p>\n<p>m) a telephely c\u00edme, amely a szerz\u0151d\u00e9s alkalmaz\u00e1s\u00e1ban annak az aj\u00e1nlatk\u00e9r\u0151nek a<\/p>\n<p>m\u0171k\u00f6d\u00e9s\u00e9t jelenti, amelyre a szerz\u0151d\u00e9s vonatkozik,<\/p>\n<p>n) esetleges egy\u00e9b meg\u00e1llapod\u00e1sok.<\/p>\n<p>4.2.3 A megrendel\u00e9s (vagy mell\u00e9klete) t\u00f6bb munkak\u00f6ri felel\u0151st is megnevezhet,<\/p>\n<p>ugyanakkor meghat\u00e1rozhat\u00f3 a jelen \u00c1SZF-b\u0151l ered\u0151 egy\u00e9ni kompetenci\u00e1ik<\/p>\n<p>k\u00f6lcs\u00f6n\u00f6s megoszt\u00e1sa is (pl. a munkafolyamat \u00e9s annak m\u00f3dos\u00edt\u00e1sai al\u00e1\u00edr\u00e1s\u00e1nak<\/p>\n<p>joga, a panaszelj\u00e1r\u00e1sban val\u00f3 elj\u00e1r\u00e1shoz val\u00f3 jog stb.).<\/p>\n<p>4.3 A megrendel\u00e9sekhez a Szolg\u00e1ltat\u00f3 \u00e1ltal l\u00e9trehozott megrendel\u0151lapokat r\u00e9szes\u00edtj\u00fck el\u0151nyben.<\/p>\n<p>A megrendel\u0151lapot a Szolg\u00e1ltat\u00f3 az \u00dcgyf\u00e9l \u00e1ltal megadott inform\u00e1ci\u00f3k \u00e9s dokumentumok<\/p>\n<p>alapj\u00e1n el\u0151re kit\u00f6lti, majd elk\u00fcldi az \u00dcgyf\u00e9lnek. A hi\u00e1nyz\u00f3\/hib\u00e1s adatok<\/p>\n<p>kieg\u00e9sz\u00edt\u00e9s\u00e9t\/jav\u00edt\u00e1s\u00e1t k\u00f6vet\u0151en az \u00dcgyf\u00e9l al\u00e1\u00edrt k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 megrendel\u00e9st k\u00fcld a<\/p>\n<p>Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re. A szerz\u0151d\u00e9ses jogviszony l\u00e9trej\u00f6tt\u00e9hez sz\u00fcks\u00e9ges, hogy a megrendel\u00e9st a<\/p>\n<p>Szolg\u00e1ltat\u00f3 ut\u00f3lag a Szolg\u00e1ltat\u00f3 meghatalmazottja al\u00e1\u00edr\u00e1s\u00e1val fogadja el (jelen \u00c1SZF 10.1<\/p>\n<p>pont). Az elfogadott megrendel\u00e9s (mint szerz\u0151d\u00e9s) csak akkor v\u00e1lik mindk\u00e9t f\u00e9lre n\u00e9zve<\/p>\n<p>k\u00f6telez\u0151v\u00e9, ha a Szolg\u00e1ltat\u00f3 \u00e1ltal elfogadott (azaz mindk\u00e9t f\u00e9l \u00e1ltal al\u00e1\u00edrt) megrendel\u00e9st \u00a0jelen<\/p>\n<p>\u00c1SZF 4.5 pontja szerint megfelel\u0151en k\u00e9zbes\u00edti az \u00dcgyf\u00e9l r\u00e9sz\u00e9re.<\/p>\n<p>4.3.1 A\u00a0EKM megk\u00f6t\u00e9se eset\u00e9n a megrendel\u00e9sek annak rendelkez\u00e9seivel \u00f6sszhangban is<\/p>\n<p>megk\u00f6thet\u0151k, k\u00fcl\u00f6n\u00f6sen a MetriQ-n kereszt\u00fcl.<\/p>\n<p>4.4 Az \u00dcgyf\u00e9l Megrendel\u00e9se abban az esetben min\u0151s\u00fcl a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re szab\u00e1lyszer\u0171en<\/p>\n<p>k\u00e9zbes\u00edtettnek, ha azt k\u00e9zbes\u00edti:<\/p>\n<p>a) pap\u00edr alapon a Szolg\u00e1ltat\u00f3 erre feljogos\u00edtott szem\u00e9ly\u00e9nek kez\u00e9be (jelen \u00c1SZF 10.1 pont),<\/p>\n<p>b) e-mailben elk\u00fcldve \u00e9s k\u00e9zbes\u00edtve i\/ a technikus e-mail c\u00edm\u00e9re, amely az el\u0151re kit\u00f6lt\u00f6tt<\/p>\n<p>megrendel\u0151lapon szerepel ( 4.3 pont vagy ii\/ a Szolg\u00e1ltat\u00f3 ugyanazon email c\u00edm\u00e9re,<\/p>\n<p>amelyr\u0151l az el\u0151re kit\u00f6lt\u00f6tt megrendel\u0151lapot (jelen \u00c1SZF 4.3 pont) k\u00fcldt\u00e9k,<\/p>\n<p>c) ha a Felek k\u00f6z\u00f6tt EKM l\u00e9trej\u00f6tt, az abban meghat\u00e1rozott m\u00f3don is.<\/p>\n<p>4.5 A Szolg\u00e1ltat\u00f3 \u00e1ltal elfogadott megrendel\u00e9s akkor min\u0151s\u00fcl megfelel\u0151en k\u00e9zbes\u00edtettnek, ha<\/p>\n<p>k\u00e9zbes\u00edti:<\/p>\n<p>a) pap\u00edr form\u00e1ban az \u00fcgyf\u00e9l oldal\u00e1n b\u00e1rmely arra felhatalmazott kapcsolattart\u00f3 szem\u00e9ly<\/p>\n<p>kez\u00e9be,<\/p>\n<p>b) az \u00dcgyf\u00e9l nev\u00e9ben a Megrendel\u00e9st al\u00e1\u00edr\u00f3 \u00dcgyf\u00e9l e-mail c\u00edm\u00e9re k\u00fcld\u00f6tt e-mailben,<\/p>\n<p>c) ha \u00a0a Felek k\u00f6z\u00f6tt EKM l\u00e9trej\u00f6tt, az abban meghat\u00e1rozott m\u00f3don is megk\u00f6ti.<\/p>\n<p>4.6 A Szolg\u00e1ltat\u00f3 nem k\u00f6teles elfogadni az \u00dcgyf\u00e9l k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 megrendel\u00e9s\u00e9t. Abban az<\/p>\n<p>esetben, ha a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 megrendel\u00e9st a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9st\u0151l<\/p>\n<p>sz\u00e1m\u00edtott 48 \u00f3r\u00e1n bel\u00fcl nem fogadj\u00e1k el \u00e9s nem k\u00e9zbes\u00edtik az \u00dcgyf\u00e9lnek, a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171<\/p>\n<p>megrendel\u00e9s elvesz\u00edti \u00e9rv\u00e9nyess\u00e9g\u00e9t.<\/p>\n<p>4.7 Abban az esetben, ha az \u00dcgyf\u00e9l ugyanarra a szolg\u00e1ltat\u00e1sra a jelen cikk rendelkez\u00e9sei szerinti<\/p>\n<p>szerz\u0151d\u00e9ses jogviszony megk\u00f6t\u00e9s\u00e9t k\u00f6vet\u0151en \u00fajabb megrendel\u00e9st ad ki, az jogilag nem<\/p>\n<p>k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171, kiz\u00e1r\u00f3lag az \u00dcgyf\u00e9l bels\u0151 ig\u00e9nyeire kiadott bels\u0151 megrendel\u00e9snek min\u0151s\u00fcl<\/p>\n<p>(pl. SAP, ERP), m\u00e9g akkor is, ha a Szolg\u00e1ltat\u00f3 a megrendel\u00e9st visszaigazolja, azaz az ilyen<\/p>\n<p>k\u00e9s\u0151bbi megrendel\u00e9s nem v\u00e1ltoztatja meg vagy helyettes\u00edti az eredeti szerz\u0151d\u00e9ses<\/p>\n<p>jogviszonyt, \u00e9s kiz\u00e1r\u00f3lag az \u00dcgyf\u00e9l bels\u0151 dokumentum\u00e1nak min\u0151s\u00fcl (pl. sz\u00e1ml\u00e1z\u00e1si c\u00e9lok).<\/p>\n<p>Ez nem vonatkozik az eredeti megrendel\u00e9s kifejezett t\u00f6rl\u00e9s\u00e9re vagy kifejezett m\u00f3dos\u00edt\u00e1s\u00e1ra,<\/p>\n<p>amikor a megrendel\u00e9s t\u00f6rl\u00e9s\u00e9t vagy m\u00f3dos\u00edt\u00e1s\u00e1t egy\u00e9rtelm\u0171en \u00e9s megk\u00e9rd\u0151jelezhetetlen\u00fcl<\/p>\n<p>k\u00f6zvetlen\u00fcl jelzik a k\u00e9s\u0151bbi megrendel\u00e9sben, hivatkozva a t\u00f6rl\u00e9sre\/m\u00f3dos\u00edt\u00e1sra ker\u00fcl\u0151 eredeti<\/p>\n<p>megrendel\u00e9sre, vagy a teljes eredeti megrendel\u00e9sre, amelyet egy konkr\u00e9t d\u00e1tum hat\u00e1roz meg<\/p>\n<p>(ez\u00e9rt egy kor\u00e1bbi megrendel\u00e9s t\u00f6rl\u00e9s\u00e9hez nem elegend\u0151 az az \u00e1ltal\u00e1nos rendelkez\u00e9s, hogy az<\/p>\n<p>\u00faj megrendel\u00e9s minden kor\u00e1bbi meg\u00e1llapod\u00e1s hely\u00e9be l\u00e9p, vagy b\u00e1rmely hasonl\u00f3<\/p>\n<p>rendelkez\u00e9s).<\/p>\n<p>4.8 A megrendel\u00e9s m\u00f3dos\u00edt\u00e1sa t\u00f6rt\u00e9nhet k\u00fcl\u00f6n\u00f6sen a szerz\u0151d\u0151 feleknek a v\u00e1ltoz\u00e1s tartalm\u00e1r\u00f3l<\/p>\n<p>sz\u00f3l\u00f3 e-mailes meg\u00e1llapod\u00e1s\u00e1val (bele\u00e9rtve az \u00faj munkafolyamat k\u00f6lcs\u00f6n\u00f6s beleegyez\u00e9s\u00e9t)<\/p>\n<p>vagy \u00faj megrendel\u00e9s kiad\u00e1s\u00e1val (e cikk rendelkez\u00e9seit \u00e9rtelemszer\u0171en alkalmazni kell), a<\/p>\n<p>megrendel\u00e9s megv\u00e1ltoztat\u00e1s\u00e1ra jogosult szem\u00e9lyek \u00fatj\u00e1n jelen \u00c1SZF 10.2 pont<\/p>\n<p>rendelkez\u00e9seinek megfelel\u0151en, a 4.9 pont rendelkez\u00e9sei szerint. Megk\u00f6t\u00f6z\u00f6tt EKM eset\u00e9n \u00a0a<\/p>\n<p>megrendel\u00e9s megv\u00e1ltoztat\u00e1sa az abban ered\u0151 m\u00f3don (k\u00fcl\u00f6n\u00f6sen a MetriQ-n kereszt\u00fcl)<\/p>\n<p>lehets\u00e9ges.<\/p>\n<p>4.9 A szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek al\u00e1bbi felt\u00e9telei megv\u00e1ltoztathat\u00f3k k\u00f6lcs\u00f6n\u00f6s j\u00f3v\u00e1hagy\u00e1ssal e-<\/p>\n<p>mailben, \u00faj megrendel\u00e9s j\u00f3v\u00e1hagy\u00e1s\u00e1nak sz\u00fcks\u00e9gess\u00e9ge n\u00e9lk\u00fcl, vagy megk\u00f6t\u00f6tt EKM eset\u00e9n<\/p>\n<p>a MetriQ-n kereszt\u00fcl is, vagy az abban r\u00f6gz\u00edtett m\u00e1s m\u00f3don:<\/p>\n<p>a) a szerz\u0151d\u00e9s id\u0151tartama;<\/p>\n<p>b) A megrendelt szolg\u00e1ltat\u00e1sok meghat\u00e1roz\u00e1sa, terjedelme \u00e9s le\u00edr\u00e1sa (jelen \u00c1SZF 4.2.1 b)<\/p>\n<p>hat\u00e1lya al\u00e1 tartozik), ide\u00e9rtve a munkafolyamat m\u00f3dos\u00edt\u00e1s\u00e1t is (jelen \u00c1SZF 4.2.2 g) ),<\/p>\n<p>c) a szerz\u0151d\u00e9s teljes volumen\u00e9nek\/\u00e9rt\u00e9k\u00e9nek korl\u00e1toz\u00e1sa, bele\u00e9rtve a felfel\u00e9 t\u00f6rt\u00e9n\u0151 emel\u00e9st<\/p>\n<p>(azaz a n\u00f6veked\u00e9st);<\/p>\n<p>d) a szerz\u0151d\u00e9s teljes\u00edt\u00e9si hely\u00e9nek megv\u00e1ltoztat\u00e1sa\/meghosszabb\u00edt\u00e1sa (jelen \u00c1SZF 4.2.1 c) ),<\/p>\n<p>e) a jelen \u00c1SZF szerinti p\u00f3td\u00edjak m\u00f3dos\u00edt\u00e1sa\/bevezet\u00e9se, amelyeket eredetileg kiz\u00e1rtunk.<\/p>\n<p>4.9.1 A megrendel\u00e9s v\u00e1ltoz\u00e1s\u00e1t minden esetben \u00edr\u00e1sba kell foglalni, bizony\u00edthat\u00f3 m\u00f3don, a v\u00e1ltoz\u00e1s<\/p>\n<p>tartalm\u00e1r\u00f3l egyeztetni \u00e9s meg\u00e1llapodni a felhatalmazott szem\u00e9lyek jogosultak jelen \u00c1SZF 10.1 \u00e9s<\/p>\n<p>102 pontjai szerint.<\/p>\n<p>4.9.2 Az \u00fajonnan elfogadott felt\u00e9telek a megrendel\u00e9sben meghat\u00e1rozott pillanatt\u00f3l<\/p>\n<p>alkalmazand\u00f3k. Ha ez az id\u0151pont nincs meghat\u00e1rozva a Megrendel\u00e9sben, akkor<\/p>\n<p>annak a Szolg\u00e1ltat\u00f3 \u00e1ltali elfogad\u00e1s\u00e1t\u00f3l. A szerz\u0151d\u00e9s keret\u00e9ben ny\u00fajtott megl\u00e9v\u0151<\/p>\n<p>szolg\u00e1ltat\u00e1sokra az el\u0151z\u0151 megrendel\u00e9s rendelkez\u00e9seit kell alkalmazni, kiv\u00e9ve, ha az<\/p>\n<p>\u00faj megrendel\u00e9s m\u00e1sk\u00e9nt rendelkezik.<\/p>\n<p>4.10 Amennyiben az al\u00e1bbi szakaszokmegrendel\u00e9sre hivatkoznak, az a jelen szakasz rendelkez\u00e9sei<\/p>\n<p>szerinti elfogadott megrendel\u00e9st jelent, amely a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6z\u00f6tt szerz\u0151d\u00e9ses<\/p>\n<p>jogviszonyt hoz l\u00e9tre, vagy olyan k\u00fcl\u00f6n szerz\u0151d\u00e9st, amely nem k\u00f6z\u00f6s megegyez\u00e9ssel l\u00e9trej\u00f6tt<\/p>\n<p>megrendel\u00e9s form\u00e1j\u00e1ban, hanem k\u00fcl\u00f6n dokumentumk\u00e9nt j\u00f6tt l\u00e9tre, \u00e9s amelyben a jelen \u00c1SZF<\/p>\n<p>alkalmaz\u00e1s\u00e1r\u00f3l meg\u00e1llapodtak.<\/p>\n<p style=\"text-align: center\"><b>5. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>A feladat teljes\u00edt\u00e9se<\/b><\/p>\n<p>5.1 A munkafolyamatban r\u00e9szletes le\u00edr\u00e1st kell adni az egyes feladatok teljes\u00edt\u00e9si m\u00f3dj\u00e1r\u00f3l,<\/p>\n<p>amelyet a technikusnak \u00e9s a munkafolyamat\u00e9rt felel\u0151s szem\u00e9lynek is al\u00e1 kell \u00edrnia, ha a<\/p>\n<p>munkafolyamat m\u00e9g nem k\u00e9pezi a megrendel\u00e9s mell\u00e9klet\u00e9t.<\/p>\n<p>5.2 A munkafolyamat alapj\u00e1n a v\u00e1llalkoz\u00f3 felel\u0151s alkalmazottja (k\u00fcl\u00f6n\u00f6sen a technikus)<\/p>\n<p>koordin\u00e1lja a feladat teljes\u00edt\u00e9s\u00e9t.<\/p>\n<p>5.3 A munkafolyamat b\u00e1rmilyen m\u00f3dos\u00edt\u00e1s\u00e1t \u00edr\u00e1sban, bizony\u00edthat\u00f3 m\u00f3don, i\/ a munkafolyamat<\/p>\n<p>kieg\u00e9sz\u00edt\u00e9s\u00e9vel vagy ii\/ a munkafolyamat friss\u00edtett teljes verzi\u00f3j\u00e1nak elk\u00e9sz\u00edt\u00e9s\u00e9vel kell<\/p>\n<p>elv\u00e9gezni. Az el\u0151z\u0151 mondat szerinti v\u00e1ltoztat\u00e1st a Szolg\u00e1ltat\u00f3 nev\u00e9ben a technikusnak, az<\/p>\n<p>\u00fcgyf\u00e9l r\u00e9sz\u00e9r\u0151l pedig a munkafolyamat\u00e9rt felel\u0151s szem\u00e9lynek vagy a megrendel\u00e9st al\u00e1\u00edr\u00f3<\/p>\n<p>szem\u00e9lynek kell j\u00f3v\u00e1hagynia. A f\u00fcggel\u00e9knek vagy az els\u0151 mondat szerinti friss\u00edtett<\/p>\n<p>v\u00e1ltozatnak tartalmaznia kell a v\u00e1ltoz\u00e1s le\u00edr\u00e1s\u00e1t \u00e9s a m\u00f3dos\u00edt\u00e1s elfogad\u00e1s\u00e1nak vagy<\/p>\n<p>hat\u00e1lybal\u00e9p\u00e9s\u00e9nek id\u0151pontj\u00e1ra vonatkoz\u00f3 pontos id\u0151pontot vagy hasonl\u00f3 inform\u00e1ci\u00f3t (pl.<\/p>\n<p>alkatr\u00e9szsz\u00e1m).<\/p>\n<p>5.4 A feladat megfelel\u0151 teljes\u00edt\u00e9se \u00e9rdek\u00e9ben a Szolg\u00e1ltat\u00f3 v\u00e1llalja, hogy elegend\u0151 sz\u00e1m\u00fa (az<\/p>\n<p>adott Feladathoz sz\u00fcks\u00e9ges k\u00e9pess\u00e9gekkel, tud\u00e1ssal, teljes\u00edtm\u00e9nnyel \u00e9s k\u00e9szs\u00e9gekkel<\/p>\n<p>rendelkez\u0151) munkat\u00e1rsat biztos\u00edt, a Feladat v\u00e9grehajt\u00e1s\u00e1ra.<\/p>\n<p>5.5 A feladat teljes\u00edt\u00e9s\u00e9hez kapcsol\u00f3d\u00f3 \u00fcgyekben a\u00a0Technikus a\u00a0Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9r\u0151l a\u00a0felel\u0151s<\/p>\n<p>szem\u00e9ly, k\u00fcl\u00f6n\u00f6sen:<\/p>\n<p>a) felel\u0151s a feladat teljes\u00edt\u00e9s\u00e9\u00e9rt \u00e9s v\u00e9grehajt\u00e1s\u00e1\u00e9rt,<\/p>\n<p>b) r\u00e9szt vesz a munkafolyamat kidolgoz\u00e1s\u00e1ban \u00e9s azt a Szolg\u00e1ltat\u00f3 nev\u00e9ben al\u00e1\u00edrja (ide\u00e9rtve<\/p>\n<p>annak m\u00f3dos\u00edt\u00e1sait is), kiv\u00e9ve, ha jelen \u00c1SZF m\u00e1sk\u00e9nt rendelkezik,<\/p>\n<p>c) munkaid\u0151-nyilv\u00e1ntart\u00e1sokat \u00e9s r\u00e9szjelent\u00e9seket k\u00e9sz\u00edt,<\/p>\n<p>d) a ny\u00fajtott szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9nek biztos\u00edt\u00e1sa \u00e9s a panaszt\u00e9teli elj\u00e1r\u00e1s keret\u00e9ben a<\/p>\n<p>jelen \u00c1SZF 13. cikke szerinti tev\u00e9kenys\u00e9get v\u00e9gez,<\/p>\n<p>e) a Szolg\u00e1ltat\u00f3 kapcsolattart\u00f3ja, aki a Szerz\u0151d\u00e9ssel kapcsolatos javaslatokat, \u00e9szrev\u00e9teleket<\/p>\n<p>vagy k\u00f6vetelm\u00e9nyeket fogadja; halad\u00e9ktalanul t\u00e1j\u00e9koztatni kell a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9ben<\/p>\n<p>bek\u00f6vetkez\u0151 szervezeti v\u00e1ltoz\u00e1sokr\u00f3l vagy a szerz\u0151d\u00e9s megfelel\u0151 \u00e9s id\u0151ben t\u00f6rt\u00e9n\u0151<\/p>\n<p>teljes\u00edt\u00e9s\u00e9t g\u00e1tl\u00f3 akad\u00e1lyokr\u00f3l,<\/p>\n<p>f) sz\u00fcks\u00e9g eset\u00e9n felveszi a kapcsolatot a munkafolyamat\u00e9rt felel\u0151s szem\u00e9llyel, de<\/p>\n<p>k\u00fcl\u00f6n\u00f6sen a sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9s k\u00e9r\u00e9se \u00e9rdek\u00e9ben.<\/p>\n<p>5.6 Amennyiben az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 m\u00e1sk\u00e9nt nem \u00e1llapodik meg, a Szolg\u00e1ltat\u00f3 biztos\u00edtja<\/p>\n<p>az alapvet\u0151 seg\u00e9deszk\u00f6z\u00f6ket, berendez\u00e9seket, eszk\u00f6z\u00f6ket \u00e9s munkaanyagokat (pl. jel\u00f6l\u0151k,<\/p>\n<p>matric\u00e1k, azonos\u00edt\u00f3 c\u00edmk\u00e9k, tollak, pap\u00edr, nyomtatv\u00e1nyok, szalagok \u00e9s egy\u00e9b fogy\u00f3eszk\u00f6z\u00f6k),<\/p>\n<p>valamint a szok\u00e1sos haszn\u00e1lat \u00e9s fogyaszt\u00e1s sor\u00e1n a munkahelyi eg\u00e9szs\u00e9gv\u00e9delmet \u00e9s<\/p>\n<p>biztons\u00e1got biztos\u00edt\u00f3 eszk\u00f6z\u00f6k (a tov\u00e1bbiakban egy\u00fcttesen: \u201calapvet\u0151 munkaeszk\u00f6z\u00f6k\u201d).<\/p>\n<p>5.7 A Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l meg\u00e1llapodhatnak abban, hogy a Szolg\u00e1ltat\u00f3 (\u00e1ltal\u00e1ban k\u00fcl\u00f6n<\/p>\n<p>d\u00edjaz\u00e1s ellen\u00e9ben) egy\u00e9b munkaeszk\u00f6z\u00f6ket vagy szersz\u00e1mokat, p\u00e9ld\u00e1ul munkaasztalokat,<\/p>\n<p>vil\u00e1g\u00edt\u00e1st, k\u00f6t\u0151eszk\u00f6z\u00f6ket stb. is biztos\u00edt (a tov\u00e1bbiakban: \u201cstandardon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k\u201d);<\/p>\n<p>Ellenkez\u0151 esetben ezeket az \u00fcgyf\u00e9l biztos\u00edtja. A megrendel\u0151ben fel kell t\u00fcntetni a szerz\u0151d\u0151 f\u00e9l<\/p>\n<p>\u00e1ltal ny\u00fajtand\u00f3 szabv\u00e1nyon fel\u00fcli t\u00e1mogat\u00e1sok pontos meghat\u00e1roz\u00e1s\u00e1t tartalmaz\u00f3 vonatkoz\u00f3<\/p>\n<p>meg\u00e1llapod\u00e1st, vagy k\u00e9s\u0151bb \u00edr\u00e1sban, bizony\u00edthat\u00f3 m\u00f3don r\u00f6gz\u00edteni kell.<\/p>\n<p>5.8 Amennyiben az \u00dcgyf\u00e9l ragaszkodik a standardon fel\u00fcli speci\u00e1lis seg\u00e9deszk\u00f6z\u00f6k (k\u00fcl\u00f6n\u00f6sen<\/p>\n<p>berendez\u00e9sek, anyagok, speci\u00e1lis vegyszerek) haszn\u00e1lat\u00e1hoz, amelyeket a Szolg\u00e1ltat\u00f3nak<\/p>\n<p>maga vagy harmadik f\u00e9len kereszt\u00fcl (de az \u00dcgyf\u00e9l utas\u00edt\u00e1sai alapj\u00e1n) biztos\u00edt, k\u00f6teles<\/p>\n<p>megfelel\u0151en t\u00e1j\u00e9koztatni a Szolg\u00e1ltat\u00f3t azok haszn\u00e1lat\u00e1r\u00f3l, bele\u00e9rtve a megfelel\u0151 magyar<\/p>\n<p>nyelv\u0171 haszn\u00e1lati utas\u00edt\u00e1s rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1t, \u00e9s err\u0151l az utas\u00edt\u00e1sr\u00f3l, valamint a<\/p>\n<p>Szolg\u00e1ltat\u00f3 oldal\u00e1n a Szolg\u00e1ltat\u00f3 oldal\u00e1n meghat\u00e1rozott szem\u00e9ly \u00e1ltal al\u00e1\u00edrt megfelel\u0151<\/p>\n<p>utas\u00edt\u00e1sok biztos\u00edt\u00e1s\u00e1r\u00f3l \u00edr\u00e1sos jegyz\u0151k\u00f6nyvet k\u00e9sz\u00edteni jelen \u00c1SZF 10.1 pontja<\/p>\n<p>alapj\u00e1negy\u00e9bk\u00e9nt felt\u00e9telezz\u00fck, hogy nem adtak utas\u00edt\u00e1st. Ezenk\u00edv\u00fcl vegyi anyagok eset\u00e9ben<\/p>\n<p>a megb\u00edz\u00f3 felel\u0151s azok megfelel\u0151 \u00e9s helyes c\u00edmk\u00e9z\u00e9s\u00e9\u00e9rt (bele\u00e9rtve az \u00f6sszet\u00e9telt is) a vegyi<\/p>\n<p>anyagok nem megfelel\u0151 kezel\u00e9s\u00e9b\u0151l ered\u0151 szem\u00e9lyi s\u00e9r\u00fcl\u00e9sek kock\u00e1zat\u00e1nak cs\u00f6kkent\u00e9se<\/p>\n<p>\u00e9rdek\u00e9ben.<\/p>\n<p style=\"text-align: center\"><b>6. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>A megrendel\u00e9s v\u00e9grehajt\u00e1s\u00e1nak helye<\/b><\/p>\n<p>6.1 A jelen \u00c1SZF szerinti szolg\u00e1ltat\u00e1sokat els\u0151sorban az \u00dcgyf\u00e9l, vagy a V\u00e9gs\u0151 Megrendel\u0151,<\/p>\n<p>illetve a Szolg\u00e1ltat\u00f3 telephelyein ny\u00fajtj\u00e1k. A megb\u00edz\u00e1s v\u00e9grehajt\u00e1s\u00e1nak pontos hely\u00e9t meg<\/p>\n<p>kell adni a megb\u00edz\u00e1sban.<\/p>\n<p>6.2 Az \u00fcgyf\u00e9l k\u00f6teles a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz (k\u00fcl\u00f6n\u00f6sen a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek hely\u00e9hez),<\/p>\n<p>valamint a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz kapcsol\u00f3d\u00f3 tev\u00e9kenys\u00e9gekhez (pl. anyagok behozatala \u00e9s<\/p>\n<p>elt\u00e1vol\u00edt\u00e1sa) megfelel\u0151 helyet \u00e9s e helynek a hat\u00e9kony szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st lehet\u0151v\u00e9 tev\u0151<\/p>\n<p>megfelel\u0151 felszerel\u00e9s\u00e9t biztos\u00edtani. Az \u00dcgyf\u00e9l felel\u0151s annak biztos\u00edt\u00e1s\u00e1\u00e9rt, hogy az eml\u00edtett<\/p>\n<p>helyek megfeleljenek a vonatkoz\u00f3 jogszab\u00e1lyokban meghat\u00e1rozott \u00f6sszes k\u00f6vetelm\u00e9nynek,<\/p>\n<p>k\u00fcl\u00f6n\u00f6s tekintettel a munkahelyi eg\u00e9szs\u00e9gv\u00e9delemre \u00e9s biztons\u00e1gra, valamint a t\u0171zv\u00e9delemre<\/p>\n<p>vonatkoz\u00f3 k\u00f6vetelm\u00e9nyekre. Ez akkor is \u00e9rv\u00e9nyes, ha n\u00f6v\u00e9nyr\u0151l van sz\u00f3 (a jelen \u00c1SZF 4.2.2<\/p>\n<p>m) pont).<\/p>\n<p>6.3 Az \u00dcgyf\u00e9l k\u00f6teles a Szolg\u00e1ltat\u00f3 mindenkori Szerz\u0151d\u00e9st teljes\u00edt\u0151 alkalmazottai sz\u00e1m\u00e1ra<\/p>\n<p>hozz\u00e1f\u00e9r\u00e9st biztos\u00edtani a Megrendel\u00e9s teljes\u00edt\u00e9s\u00e9nek hely\u00e9hez, amennyiben az az \u00dcgyf\u00e9ln\u00e9l,<\/p>\n<p>az \u00dcgyf\u00e9ln\u00e9l vagy harmadik szem\u00e9lyn\u00e9l tal\u00e1lhat\u00f3, \u00e9s k\u00f6teles sz\u00e1mukra minden ehhez<\/p>\n<p>sz\u00fcks\u00e9ges eszk\u00f6zt biztos\u00edtani (vagy m\u00e1s m\u00f3don biztos\u00edtani) (azonos\u00edt\u00f3 k\u00e1rty\u00e1k, chipek,<\/p>\n<p>c\u00edmk\u00e9k stb.).<\/p>\n<p>6.4 A 6.2 \u00e9s 6.3 pont nem vonatkozik arra az esetre, ha a Szolg\u00e1ltat\u00f3 saj\u00e1t telephely\u00e9n ny\u00fajt<\/p>\n<p>szolg\u00e1ltat\u00e1st.<\/p>\n<p style=\"text-align: center\"><b>7. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Megb\u00edz\u00e1s v\u00e9grehajt\u00e1si ideje<\/b><\/p>\n<p>7.1 A Szolg\u00e1ltat\u00f3 v\u00e1llalja, hogy a Szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek megkezd\u00e9s\u00e9t a Megrendel\u00e9sben<\/p>\n<p>meg\u00e1llapodott id\u0151pontban, egy\u00e9bk\u00e9nt a szok\u00e1sos id\u0151pontban biztos\u00edtja, figyelembe v\u00e9ve a<\/p>\n<p>feladat teljes\u00edt\u00e9s\u00e9nek hely\u00e9t \u00e9s el\u00e9rhet\u0151s\u00e9g\u00e9t.<\/p>\n<p>7.1.1 A Szerz\u0151d\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali teljes\u00edt\u00e9se megkezd\u00e9s\u00e9nek felt\u00e9tele az \u00dcgyf\u00e9l r\u00e9sz\u00e9r\u0151l<\/p>\n<p>a jelen \u00c1SZF 8. cikke szerinti valamennyi sz\u00fcks\u00e9ges k\u00f6zrem\u0171k\u00f6d\u00e9s teljes\u00edt\u00e9se.<\/p>\n<p>7.2 A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s tartama sz\u00e1ma folyamatosan r\u00f6gz\u00edt\u00e9sre ker\u00fcl \u00f3rasz\u00e1m szerint egy vagy<\/p>\n<p>t\u00f6bb jelent\u00e9sben, \u00e9s a munkaid\u0151-nyilv\u00e1ntart\u00e1sban is szerepel. Ha a megrendel\u00e9st \u00fagy \u00e1ll\u00edtj\u00e1k<\/p>\n<p>ki, hogy a sz\u00e1ml\u00e1z\u00e1s t\u00e1rgya nem a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s \u00f3rasz\u00e1ma, hanem darab vagy m\u00e1s<\/p>\n<p>m\u00e9rt\u00e9kegys\u00e9g, akkor a darabsz\u00e1m vagy m\u00e1s m\u00e9rt\u00e9kegys\u00e9g szerepel az \u00f3rasz\u00e1m helyett a<\/p>\n<p>jelent\u00e9sekben\/munkaid\u0151-nyilv\u00e1ntart\u00e1sban.<\/p>\n<p>7.3 A szolg\u00e1ltat\u00e1s teljes\u00edt\u00e9s\u00e9nek tartam\u00e1t a\u00a0jelent\u00e9sben is r\u00f6gz\u00edteni kell, \u00e9s az tartalmazza az<\/p>\n<p>al\u00e1bbiakra ford\u00edtott id\u0151t is (jelen \u00c1SZF 9.1. pont),:<\/p>\n<p>a) az anyagok kezel\u00e9se \u00e9s logisztikai \u00e1tad\u00e1sa,<\/p>\n<p>b) csomagol\u00e1s\u00e9s kapcsol\u00f3d\u00f3 szervez\u00e9si feladatok (pl. csomagol\u00e1si el\u0151\u00edr\u00e1sok \u00e1ltal<\/p>\n<p>megk\u00f6vetelt helyes csomagol\u00e1si elj\u00e1r\u00e1s betart\u00e1s\u00e1nak biztos\u00edt\u00e1sa),<\/p>\n<p>c) a Szolg\u00e1ltat\u00f3 technikus\u00e1nak \u00e9s egy\u00e9b munkat\u00e1rsainak megismertet\u00e9se a Megrendel\u00e9s<\/p>\n<p>teljes\u00edt\u00e9si hely\u00e9nek bels\u0151 szab\u00e1lyzat\u00e1val \u00e9s azok esetleges v\u00e1ltoz\u00e1saival,<\/p>\n<p>d) le\u00e1ll\u00e1s ideje, amelyet nem a Szolg\u00e1ltat\u00f3 vagy alkalmazottai okoztak,<\/p>\n<p>e) a jogszab\u00e1lyban meghat\u00e1rozott munkahelyi sz\u00fcnetek hossz\u00e1nak megfelel\u0151 id\u0151szak (pl.<\/p>\n<p>eb\u00e9dsz\u00fcnet);<\/p>\n<p>f) a feladataell\u00e1t\u00e1s t\u00e1mogat\u00e1s\u00e1ra vonatkoz\u00f3 szervez\u00e9si id\u0151 (bele\u00e9rtve az \u00fcgyf\u00e9l, az \u00fcgyf\u00e9l<\/p>\n<p>vagy harmadik felek \u2013 pl. logisztikai c\u00e9gek \u2013 r\u00e9sz\u00e9r\u0151l az \u00e9rintett szem\u00e9lyekkel val\u00f3<\/p>\n<p>tal\u00e1lkoz\u00f3kat a megrendel\u00e9s teljes\u00edt\u00e9se c\u00e9lj\u00e1b\u00f3l, a v\u00e1llalkoz\u00f3nak a munkafolyamat<\/p>\n<p>v\u00e9lem\u00e9nyez\u00e9s\u00e9hez vagy el\u0151k\u00e9sz\u00edt\u00e9s\u00e9hez sz\u00fcks\u00e9ges idej\u00e9t, vagy annak m\u00f3dos\u00edt\u00e1s\u00e1t vagy<\/p>\n<p>\u00faj munkafolyamattal val\u00f3 helyettes\u00edt\u00e9s\u00e9t),<\/p>\n<p>g) jelent\u00e9sek (bele\u00e9rtve az informat\u00edv jelent\u00e9seket is), \u00f6sszefoglal\u00f3k \u00e9s a szerz\u0151d\u00e9s v\u00e9gleges<\/p>\n<p>dokument\u00e1ci\u00f3j\u00e1nak elk\u00e9sz\u00edt\u00e9se,<\/p>\n<p>h) a sz\u00fcks\u00e9ges f\u00e9nyk\u00e9pdokument\u00e1ci\u00f3 biztos\u00edt\u00e1sa (pl. az ellen\u0151rz\u00f6tt alkatr\u00e9szek min\u0151s\u00e9g\u00e9nek<\/p>\n<p>meg\u00f6r\u00f6k\u00edt\u00e9se \u00e9rdek\u00e9ben).<\/p>\n<p>7.1.1 Ha csak munkaid\u0151-nyilv\u00e1ntart\u00e1s k\u00e9sz\u00fcl egy bizonyos megrendel\u00e9shez (jelen \u00c1SZF<\/p>\n<p>9.2 pont), jelent\u00e9s k\u00e9sz\u00edt\u00e9se n\u00e9lk\u00fcl (jelen \u00c1SZF 9.1 pont), a jelen \u00c1SZF 7.3 pont<\/p>\n<p>megfelel\u0151en alkalmazand\u00f3 a munkaid\u0151-nyilv\u00e1ntart\u00e1sra.<\/p>\n<p style=\"text-align: center\"><b>8. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Az \u00fcgyf\u00e9l egy\u00fcttm\u0171k\u00f6d\u00e9se<\/b><\/p>\n<p>8.1 Az \u00dcgyf\u00e9l k\u00f6teles a Szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9vel kapcsolatban minden sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9st<\/p>\n<p>megadni a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re, \u00edgy k\u00fcl\u00f6n\u00f6sen:<\/p>\n<p>a) a szolg\u00e1ltat\u00e1sok megfelel\u0151 ny\u00fajt\u00e1s\u00e1hoz sz\u00fcks\u00e9ges valamennyi szakmai m\u0171szaki<\/p>\n<p>inform\u00e1ci\u00f3 szolg\u00e1ltat\u00e1s\u00e1ban,<\/p>\n<p>b) a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 alkatr\u00e9szek rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1ban vagy az<\/p>\n<p>azokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s lehet\u0151v\u00e9 t\u00e9tel\u00e9ben,<\/p>\n<p>c) a sz\u00fcks\u00e9ges tov\u00e1bbi utas\u00edt\u00e1sok biztos\u00edt\u00e1sa \u00e9s az adott feladattal kapcsolatos<\/p>\n<p>k\u00f6vetelm\u00e9nyek meghat\u00e1roz\u00e1sa;<\/p>\n<p>d) olyan munkaeszk\u00f6z\u00f6k, szersz\u00e1mok \u00e9s egy\u00e9b berendez\u00e9sek rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1ban,<\/p>\n<p>amelyeket nem a Szolg\u00e1ltat\u00f3 biztos\u00edt,<\/p>\n<p>e) a jelent\u00e9sek folyamatos figyelemmel k\u00eds\u00e9r\u00e9se \u00e9s a benn\u00fck l\u00e9v\u0151 szab\u00e1lytalans\u00e1gok<\/p>\n<p>jelent\u00e9se (a pontban meghat\u00e1rozott m\u00f3don; jelen \u00c1SZF 9.1 pont \u00e9s alpontjai),<\/p>\n<p>f) a jelen \u00c1SZF rendelkez\u00e9seib\u0151l ered\u0151 tov\u00e1bbi egy\u00fcttm\u0171k\u00f6d\u00e9s biztos\u00edt\u00e1s\u00e1ban (pl. 5.1 , 6.2 ,<\/p>\n<p>7.2 , 13.5 pontok),<\/p>\n<p>g) minden egy\u00e9b sz\u00fcks\u00e9ges, k\u00fcl\u00f6n\u00f6sen k\u00e9rt egy\u00fcttm\u0171k\u00f6d\u00e9s biztos\u00edt\u00e1s\u00e1ban.<\/p>\n<p>8.2 Abban az esetben, ha az \u00dcgyf\u00e9l nem biztos\u00edtja a Szolg\u00e1ltat\u00f3 sz\u00e1m\u00e1ra az el\u0151z\u0151 pont szerint<\/p>\n<p>sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9st, a Szolg\u00e1ltat\u00f3 jogosult a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1t felf\u00fcggeszteni.<\/p>\n<p>8.3 Abban az esetben, ha a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1sa megszakad, mert az \u00dcgyf\u00e9l nem biztos\u00edtja a<\/p>\n<p>sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9st, a szolg\u00e1ltat\u00f3 nem esik k\u00e9sedelembe a\u00a0szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1val,<\/p>\n<p>am\u00edg az \u00dcgyf\u00e9l k\u00f6zrem\u0171k\u00f6d\u00e9se elmarad, \u00e9s a\u00a0Szolg\u00e1ltat\u00f3 nem felel az ilyen megszak\u00edt\u00e1ssal<\/p>\n<p>ok-okozati \u00f6sszef\u00fcgg\u00e9sben felmer\u00fcl\u0151 k\u00e1rok\u00e9rt; Ebben az esetben a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s<\/p>\n<p>megszak\u00edt\u00e1s\u00e1nak id\u0151pontja nem a Szolg\u00e1ltat\u00f3 munkav\u00e1llal\u00f3inak hib\u00e1j\u00e1b\u00f3l bek\u00f6vetkez\u0151<\/p>\n<p>le\u00e1ll\u00e1snak min\u0151s\u00fcl a jelen \u00c1SZF 7.3 d) pont szerint.<\/p>\n<p>8.4 E cikk rendelkez\u00e9sei \u00e9rtelemszer\u0171en alkalmazand\u00f3k a V\u00e9gs\u0151 Megrendel\u0151re (vagy b\u00e1rmely<\/p>\n<p>m\u00e1s harmadik f\u00e9lre), ha a szerz\u0151d\u00e9st a\u00a0V\u00e9gs\u0151 Megrendel\u0151 telephely\u00e9n vagy a\u00a0V\u00e9gs\u0151<\/p>\n<p>Megrendel\u0151 (vagy m\u00e1s harmadik f\u00e9l) rendelkez\u00e9s\u00e9re \u00e1ll\u00f3 alkatr\u00e9szekkel teljes\u00edtik. Ilyen<\/p>\n<p>esetekben az \u00dcgyf\u00e9l k\u00f6teles biztos\u00edtani a V\u00e9gs\u0151 Megrendel\u0151 (vagy m\u00e1s harmadik f\u00e9l)<\/p>\n<p>egy\u00fcttm\u0171k\u00f6d\u00e9s\u00e9t ugyanolyan m\u00e9rt\u00e9kben, mint ahogy az a jelen cikk rendelkez\u00e9seib\u0151l<\/p>\n<p>k\u00f6vetkezik, \u00e9s az \u00dcgyf\u00e9l az egy\u00fcttm\u0171k\u00f6d\u00e9s\u00a0V\u00e9gs\u0151 Megrendel\u0151 \u00e1ltali elmulaszt\u00e1s\u00e1\u00e9rt<\/p>\n<p>ugyan\u00fagy felel\u0151s, mintha maga nem m\u0171k\u00f6d\u00f6tt volna egy\u00fctt.<\/p>\n<p>8.5 Abban az esetben, ha a feladat olyan alkatr\u00e9szre vonatkozik, amely a g\u00e9pj\u00e1rm\u0171iparban<\/p>\n<p>biztons\u00e1gi alkatr\u00e9sznek vagy k\u00fcl\u00f6nleges jellemz\u0151kkel (pl. biztons\u00e1gi jellemz\u0151kkel)<\/p>\n<p>rendelkez\u0151 alkatr\u00e9sznek min\u0151s\u00fcl, azt a) a megrendel\u00e9sben, b) a munkafolyamatban vagy c)<\/p>\n<p>m\u00e1s \u00edr\u00e1sos dokumentumban, p\u00e9ld\u00e1ul D\/TLD vagy ESD megjel\u00f6l\u00e9ssel (a tov\u00e1bbiakban:<\/p>\n<p>\u201cbiztons\u00e1gi r\u00e9sz\u201d) ilyenk\u00e9nt kell megjel\u00f6lni\u201c). A Szolg\u00e1ltat\u00f3t bizony\u00edthat\u00f3an t\u00e1j\u00e9koztatni kell<\/p>\n<p>arr\u00f3l, hogy a biztons\u00e1gi alkatr\u00e9szt kell kezelnie. Abban az esetben, ha az \u00dcgyf\u00e9l err\u0151l a<\/p>\n<p>t\u00e9nyr\u0151l nem megfelel\u0151en t\u00e1j\u00e9koztatja a Szolg\u00e1ltat\u00f3t a jelen pontban meghat\u00e1rozott m\u00f3don, az<\/p>\n<p>alkatr\u00e9sz a Szerz\u0151d\u00e9s szempontj\u00e1b\u00f3l nem min\u0151s\u00fcl ilyen biztons\u00e1gi alkatr\u00e9sznek (f\u00fcggetlen\u00fcl<\/p>\n<p>annak t\u00e9nyleges jelleg\u00e9t\u0151l), \u00e9s a Szolg\u00e1ltat\u00f3 nem felel az ebb\u0151l ered\u0151 k\u00f6vetkezm\u00e9nyek\u00e9rt (pl.<\/p>\n<p>nem rendeltet\u00e9sszer\u0171 kezel\u00e9s vagy t\u00e1rol\u00e1s \u00e9s az ebb\u0151l ered\u0151 k\u00e1rok), \u00e9s az \u00dcgyf\u00e9l nem<\/p>\n<p>t\u00e1maszthat a Szolg\u00e1ltat\u00f3val szemben ebb\u0151l ered\u0151 vagy azzal \u00f6sszef\u00fcgg\u0151 ig\u00e9nyt , hogy ez<\/p>\n<p>val\u00f3j\u00e1ban egy biztons\u00e1gi alkatr\u00e9sz volt. Az \u00fcgyf\u00e9l felel\u0151ss\u00e9ge ilyen biztons\u00e1gi alkatr\u00e9szek<\/p>\n<p>eset\u00e9n is csak a\u00a0Munkafolyamat betart\u00e1s\u00e1ra terjed ki.<\/p>\n<p style=\"text-align: center\"><b>9. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Jelent\u00e9sek, Munkalap<\/b><\/p>\n<p>9.1 Jelent\u00e9sek<\/p>\n<p>A Szolg\u00e1ltat\u00f3 (\u00e1ltal\u00e1ban technikuson, koordin\u00e1toron vagy adminisztrat\u00edv dolgoz\u00f3n kereszt\u00fcl)<\/p>\n<p>egy vagy t\u00f6bb jelent\u00e9st k\u00e9sz\u00edt a megrendel\u00e9s teljes\u00edt\u00e9se sor\u00e1n. Elt\u00e9r\u0151 meg\u00e1llapod\u00e1s hi\u00e1ny\u00e1ban<\/p>\n<p>a jelent\u00e9sek nem tartalmaznak adatokat a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9r\u0151l a\u00a0feladat teljes\u00edt\u00e9s\u00e9ben r\u00e9szt<\/p>\n<p>vev\u0151 konkr\u00e9t szem\u00e9lyekr\u0151l vagy azokr\u00f3l a konkr\u00e9t id\u0151pontokr\u00f3l, amikor ezek a szem\u00e9lyek<\/p>\n<p>r\u00e9szt vettek a teljes\u00edt\u00e9sben. A jelent\u00e9st a Szolg\u00e1ltat\u00f3 r\u00e9szben anonimiz\u00e1lhatja, hogy megel\u0151zze<\/p>\n<p>az adatokkal val\u00f3 esetleges vissza\u00e9l\u00e9seket.<\/p>\n<p>9.1.1 A jelent\u00e9sek egy bizonyos id\u0151szakra vonatkoz\u00f3an j\u00f6nnek l\u00e9tre (\u00e1ltal\u00e1ban egy nap<\/p>\n<p>vagy egy h\u00e9t). A Szolg\u00e1ltat\u00f3 garant\u00e1lja, hogy az \u00dcgyf\u00e9l k\u00e9r\u00e9s\u00e9re napi, heti, k\u00e9theti<\/p>\n<p>vagy havi rendszeress\u00e9ggel is tud jelent\u00e9seket k\u00e9sz\u00edteni \u00e9s azt az \u00dcgyf\u00e9l sz\u00e1m\u00e1ra<\/p>\n<p>el\u00e9rhet\u0151v\u00e9 tenni; \u00a0e rendelkez\u00e9sek a\u00a09.1.3 pontot nem \u00e9rintik.<\/p>\n<p>9.1.2 A Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 b\u00e1rmikor meg\u00e1llapodhat a jelent\u00e9sek elk\u00e9sz\u00edt\u00e9s\u00e9nek<\/p>\n<p>\u00e9s k\u00f6zz\u00e9t\u00e9tel\u00e9nek \u00fctemez\u00e9s\u00e9r\u0151l. Az ilyen meg\u00e1llapod\u00e1shoz nincs sz\u00fcks\u00e9g a<\/p>\n<p>megrendel\u00e9s m\u00f3dos\u00edt\u00e1s\u00e1ra, m\u00e9g akkor sem, ha abban \u00fctemez\u00e9st r\u00f6gz\u00edtettek, kiv\u00e9ve,<\/p>\n<p>ha az ilyen v\u00e1ltoz\u00e1s a d\u00edj emel\u00e9s\u00e9t vonja maga ut\u00e1n a 9.1.3 pont rendelkez\u00e9seinek<\/p>\n<p>megfelel\u0151en.<\/p>\n<p>9.1.3 Amennyiben a Megrendel\u00e9s nem tartalmaz rendelkez\u00e9seket a jelent\u00e9sekhez val\u00f3<\/p>\n<p>\u00fcgyf\u00e9li hozz\u00e1f\u00e9r\u00e9sre vonatkoz\u00f3an, \u00e9s az \u00dcgyf\u00e9l k\u00e9ri az azokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9st<\/p>\n<p>(azaz csak azt k\u00f6vet\u0151en, hogy a Megrendel\u00e9st a Szolg\u00e1ltat\u00f3 elfogadta), a Szolg\u00e1ltat\u00f3<\/p>\n<p>k\u00f6vetelheti a ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edj\u00e1nak emel\u00e9s\u00e9t. A d\u00edjv\u00e1ltoz\u00e1sr\u00f3l sz\u00f3l\u00f3<\/p>\n<p>meg\u00e1llapod\u00e1sig a Szolg\u00e1ltat\u00f3 nem k\u00f6teles a jelent\u00e9seket az \u00dcgyf\u00e9l rendelkez\u00e9s\u00e9re<\/p>\n<p>bocs\u00e1tani. Ugyanez vonatkozik a megrendel\u00e9sben meg\u00e1llap\u00edtott \u00fctemez\u00e9s n\u00f6vel\u00e9s\u00e9re<\/p>\n<p>ir\u00e1nyul\u00f3 k\u00e9relemre, amely maga ut\u00e1n vonhatja a ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edj\u00e1nak<\/p>\n<p>n\u00f6veked\u00e9s\u00e9t. Az \u00fctemez\u00e9s cs\u00f6kkent\u00e9s\u00e9re vonatkoz\u00f3 k\u00e9r\u00e9s nem befoly\u00e1solja a d\u00edjat.<\/p>\n<p>9.1.4 Amennyiben a Megrendel\u00e9s vagy az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt l\u00e9trej\u00f6tt k\u00e9s\u0151bbi<\/p>\n<p>meg\u00e1llapod\u00e1s nem tartalmaz a jelent\u00e9sek elk\u00e9sz\u00edt\u00e9s\u00e9nek \u00e9s rendelkez\u00e9sre<\/p>\n<p>bocs\u00e1t\u00e1s\u00e1nak gyakoris\u00e1g\u00e1ra vonatkoz\u00f3 rendelkez\u00e9seket, a Szolg\u00e1ltat\u00f3 egy\u00e1ltal\u00e1n nem<\/p>\n<p>k\u00f6teles jelent\u00e9st k\u00e9sz\u00edteni. Ha azonban rendelkez\u00e9sre bocs\u00e1tja \u00e9s hozz\u00e1f\u00e9rhet\u0151v\u00e9<\/p>\n<p>teszi \u0151ket, maga hat\u00e1rozza meg el\u0151\u00e1ll\u00edt\u00e1suk \u00e9s hozz\u00e1f\u00e9r\u00e9s\u00fck \u00fctemez\u00e9s\u00e9t.<\/p>\n<p>9.1.5 A Szolg\u00e1ltat\u00f3 a meg\u00e1llapodottn\u00e1l gyakrabban is rendelkez\u00e9sre bocs\u00e1thatja a<\/p>\n<p>jelent\u00e9seket.<\/p>\n<p>9.1.6 A Jelent\u00e9seket a Szolg\u00e1ltat\u00f3 az \u00dcgyf\u00e9lnek a Megrendel\u00e9sben vagy az \u00dcgyf\u00e9l \u00e1ltal<\/p>\n<p>k\u00e9sz\u00edtett \u00e9s a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re bizony\u00edthat\u00f3an \u00e1tadott egy\u00e9b \u00edr\u00e1sos<\/p>\n<p>dokumentumban megjel\u00f6lt szem\u00e9lyei rendelkez\u00e9s\u00e9re bocs\u00e1tja. A jelent\u00e9sek mindig<\/p>\n<p>hozz\u00e1f\u00e9rhet\u0151k a munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly r\u00e9sz\u00e9re. Ha a<\/p>\n<p>megrendel\u00e9st az \u00fcgyf\u00e9l telephely\u00e9n vagy az \u00fcgyf\u00e9l vagy az \u00fcgyf\u00e9l logisztikai vagy<\/p>\n<p>k\u00fcls\u0151 rakt\u00e1raiban hajtj\u00e1k v\u00e9gre, a jelent\u00e9seket az \u00dcgyf\u00e9l r\u00e9sz\u00e9r\u0151l \u00e9rintett szem\u00e9lyek<\/p>\n<p>sz\u00e1m\u00e1ra is el\u00e9rhet\u0151v\u00e9 teszi a Szolg\u00e1ltat\u00f3. A jelent\u00e9sek a MetriQ-n kereszt\u00fcl \u00e9rhet\u0151k<\/p>\n<p>el, ha licencszerz\u0151d\u00e9s ker\u00fclt megk\u00f6t\u00e9sre (jelen \u00c1SZF 16. cikkelye), egy\u00e9bk\u00e9nt e-<\/p>\n<p>mailben. Az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti bizony\u00edthat\u00f3 \u00edr\u00e1sbeli meg\u00e1llapod\u00e1st<\/p>\n<p>k\u00f6vet\u0151en a bejelent\u00e9sek m\u00e1s m\u00f3don (pl. az \u00dcgyf\u00e9l\/\u00dcgyf\u00e9l bels\u0151 rendszer\u00e9ben) is<\/p>\n<p>el\u00e9rhet\u0151v\u00e9 tehet\u0151k.<\/p>\n<p>9.1.7 Az \u00dcgyf\u00e9l k\u00f6teles biztos\u00edtani, hogy a\u00a09.1.6 pontban eml\u00edtett valamennyi szem\u00e9ly,<\/p>\n<p>akik az \u00c1SZF 10.6 szerint az \u00dcgyf\u00e9l k\u00f6zvetlen ir\u00e1ny\u00edt\u00e1sa alatt \u00e1llnak, vagy az \u00dcgyf\u00e9l<\/p>\n<p>\u00e1ltsal a\u00a0feladattal \u00f6sszef\u00fcgg\u00e9sben szerz\u0151dtetett szem\u00e9lyek :<\/p>\n<p>a) minden munkanapon figyelemmel k\u00eds\u00e9rik a megfelel\u0151 kommunik\u00e1ci\u00f3s csatorn\u00e1t,<\/p>\n<p>amelyen kereszt\u00fcl a jelent\u00e9sek rendelkez\u00e9sre \u00e1llnak (k\u00fcl\u00f6n\u00f6sen a MetriQ-t, ha a<\/p>\n<p>jelen \u00c1SZF 16. cikke alapj\u00e1n licencszerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9re ker\u00fclt sor, egy\u00e9bk\u00e9nt<\/p>\n<p>e-mailben),<\/p>\n<p>a) kifog\u00e1st emelnek az ellen, ha nem ker\u00fcl sor a\u00a0jelent\u00e9s lead\u00e1s\u00e1ra legk\u00e9s\u0151bb az azt<\/p>\n<p>k\u00f6vetkez\u0151 munkanapon, amelyen a jelent\u00e9st a meg\u00e1llapod\u00e1s szerint az<\/p>\n<p>\u00dcgyf\u00e9lnek k\u00e9zhez kellett volna kapnia ( 9.1.1 \u00e9s 9.1.2 pontok) vagy \u00a0ahogy azt<\/p>\n<p>meghat\u00e1rozt\u00e1k ( 9.1.4 pont).<\/p>\n<p>9.1.8 Ha az adott szem\u00e9ly nem k\u00eds\u00e9ri figyelemmel a\u00a09.1.6 pont szerinti kommunik\u00e1ci\u00f3s<\/p>\n<p>csatorn\u00e1t az adott napon, \u00a0e k\u00f6r\u00fclm\u00e9ny\u00e9rt kiz\u00e1r\u00f3lag az \u00dcgyfet terheli felel\u0151ss\u00e9g, aki<\/p>\n<p>\u00edgy nem hivatkozhat arra, hogy az adott jelent\u00e9st nem ismerte meg vagy nem kell\u0151<\/p>\n<p>id\u0151ben, \u00e9s ez a t\u00e9ny nincs hat\u00e1ssal a pont szerinti hat\u00e1rid\u0151 sz\u00e1m\u00edt\u00e1s\u00e1ra a 9.1.10 cikk<\/p>\n<p>rendelkez\u00e9seinek megfelel\u0151en.<\/p>\n<p>9.1.9 A jelent\u00e9seket e-mailben vagy a MetriQ-n kereszt\u00fcl kell el\u00e9rhet\u0151v\u00e9 tenni,<\/p>\n<p>amennyiben licencszerz\u0151d\u00e9s ker\u00fclt megk\u00f6t\u00e9sre (jelen \u00c1SZF 16. cikkely). A jelent\u00e9s<\/p>\n<p>rendelkez\u00e9sre bocs\u00e1tottnak tekintend\u0151:<\/p>\n<p>a) e-mailben t\u00f6rt\u00e9n\u0151 elk\u00fcld\u00e9s eset\u00e9n a k\u00fcld\u00e9s napj\u00e1n, ha rendes munkanapon<\/p>\n<p>k\u00fcldt\u00e9k, egy\u00e9bk\u00e9nt a k\u00f6vetkez\u0151 munkanapon,<\/p>\n<p>a) abban az esetben, ha a MetriQ-ban a rendszerbe t\u00f6rt\u00e9n\u0151 felt\u00f6lt\u00e9s napj\u00e1n<\/p>\n<p>rendelkez\u00e9sre \u00e1ll, ha norm\u00e1l munkanapon t\u00f6lt\u00f6tt\u00e9k fel, egy\u00e9bk\u00e9nt a k\u00f6vetkez\u0151<\/p>\n<p>munkanapon.<\/p>\n<p>9.1.10 Amennyiben az \u00dcgyf\u00e9l meg\u00edt\u00e9l\u00e9se szerint a Jelent\u00e9s hib\u00e1kat tartalmaz, az \u00dcgyf\u00e9l<\/p>\n<p>k\u00f6teles azokat a Szolg\u00e1ltat\u00f3n\u00e1l (lehet\u0151leg technikusn\u00e1l) kifog\u00e1solni, legk\u00e9s\u0151bb a<\/p>\n<p>hozz\u00e1f\u00e9rhet\u0151v\u00e9 t\u00e9tel\u00e9t\u0151l sz\u00e1m\u00edtott 3 munkanapon bel\u00fcl a 9.1.8 pont rendelkez\u00e9seinek<\/p>\n<p>megfelel\u0151en). A jelent\u00e9sben szerepl\u0151 hib\u00e1k ellen a k\u00f6vetkez\u0151 szem\u00e9lyek jogosultak<\/p>\n<p>kifog\u00e1st emelni:<\/p>\n<p>a) a munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly (jelen \u00c1SZF 10.5 pont).<\/p>\n<p>M\u00e1s szem\u00e9ly csak akkor rendelkezik ezzel a joggal, ha a munkaid\u0151-nyilv\u00e1ntart\u00e1s<\/p>\n<p>al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly sz\u00e1m\u00e1ra lehetetlen vagy kifog\u00e1st emelni vagy arra e<\/p>\n<p>szem\u00e9ly nem k\u00e9pes (pl. betegs\u00e9g, s\u00e9r\u00fcl\u00e9s, szabads\u00e1g).<\/p>\n<p>a) az a) pont rendelkez\u00e9seit\u0151l f\u00fcggetlen\u00fcl mindig jogosult erre az a szem\u00e9ly is, aki<\/p>\n<p>jogosult a Megrendel\u00e9s megv\u00e1ltoztat\u00e1s\u00e1ra (jelen \u00c1SZF 10.2 pont),<\/p>\n<p>A Jelent\u00e9s kapcs\u00e1n elektronikus \u00fczenet (e-mail), szem\u00e9lyesen, pap\u00edr alapon vagy a<\/p>\n<p>MetriQ-n kereszt\u00fcl lehet kifog\u00e1st emelni, amennyiben az \u00dcgyf\u00e9l licencszerz\u0151d\u00e9st<\/p>\n<p>k\u00f6t\u00f6tt (jelen \u00c1SZF 16. cikke).<\/p>\n<p>9.1.11 Egy olyan jelent\u00e9sr\u0151l, amely ellen nem emeltek kifog\u00e1st a 9.1.10 pont szerint az ott<\/p>\n<p>\u00edrt hat\u00e1rid\u0151ben, megd\u00f6nthetetlen jogi v\u00e9lelem \u00e1ll fenn arra vonatkoz\u00f3an, hogy az<\/p>\n<p>abban ny\u00fajtott szolg\u00e1ltat\u00e1sok k\u00f6r\u00e9re vonatkoz\u00f3 adatok (pl. a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1nak<\/p>\n<p>id\u0151pontja, az alkatr\u00e9szek sz\u00e1ma, a raklapok sz\u00e1ma stb.) helyesek, \u00e9s a jelent\u00e9st<\/p>\n<p>j\u00f3v\u00e1hagyottnak kell tekinteni (j\u00f3v\u00e1hagy\u00e1s v\u00e9lelme). Ez\u00e9rt a k\u00e9s\u0151bb be\u00e9rkezett<\/p>\n<p>kifog\u00e1sok figyelmen k\u00edv\u00fcl maradnak. Ez az elv f\u0151k\u00e9nt az\u00e9rt alkalmazand\u00f3, mert<\/p>\n<p>t\u00e9nyszer\u0171en lehetetlen vagy rendk\u00edv\u00fcl neh\u00e9z a ny\u00fajtott szolg\u00e1ltat\u00e1sok k\u00f6r\u00e9nek<\/p>\n<p>visszamen\u0151leges nyomon k\u00f6vet\u00e9se hosszabb id\u0151 ut\u00e1n, mint ami jelen cikk \u00a09.1.10<\/p>\n<p>pontj\u00e1b\u00f3l.<\/p>\n<p>9.1.12 Ha a jelent\u00e9s ellen a\u00a09.1.10 pontnak megfelel\u0151en kifog\u00e1st emeltek, a Szolg\u00e1ltat\u00f3 \u00e9s<\/p>\n<p>az \u00dcgyf\u00e9l k\u00f6teles az \u00dcgyf\u00e9l kifog\u00e1s\u00e1t legk\u00e9s\u0151bb a kifog\u00e1s Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151<\/p>\n<p>k\u00e9zhezv\u00e9tel\u00e9nek visszaigazol\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott 24 \u00f3r\u00e1n bel\u00fcl megoldani ( 9.1.13 pont),<\/p>\n<p>ellenkez\u0151 esetben a Szolg\u00e1ltat\u00f3nak jog\u00e1ban \u00e1ll felf\u00fcggeszteni minden olyan<\/p>\n<p>szolg\u00e1ltat\u00e1s (bele\u00e9rtve az adott feladathoz nem kapcsol\u00f3d\u00f3 szolg\u00e1ltat\u00e1sokat is)<\/p>\n<p>ny\u00fajt\u00e1s\u00e1t, amelyet az \u00dcgyf\u00e9l r\u00e9sz\u00e9re teljes\u00edt a vita rendez\u00e9s\u00e9ig, mivel a Szolg\u00e1ltat\u00f3<\/p>\n<p>\u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1sok teljes\u00edt\u00e9s\u00e9nek helyess\u00e9ge megk\u00e9rd\u0151jelez\u0151dik. Ha 7<\/p>\n<p>napt\u00e1ri napon bel\u00fcl nem sz\u00fcletik meg\u00e1llapod\u00e1s, mindk\u00e9t f\u00e9lnek joga van<\/p>\n<p>megsz\u00fcntetni a megrendel\u00e9st; Ez m\u00e1s feladatokra is vonatkozik.<\/p>\n<p>9.1.13 Kifog\u00e1solt jelent\u00e9s eset\u00e9n a technikus k\u00f6teles a kifog\u00e1s k\u00e9zhezv\u00e9tel\u00e9t legk\u00e9s\u0151bb 2<\/p>\n<p>\u00f3r\u00e1n bel\u00fcl (norm\u00e1l munkanapokon bel\u00fcl) visszaigazolni a c\u00edmzett fel\u00e9, ellenkez\u0151<\/p>\n<p>esetben a kifog\u00e1st k\u00fcld\u0151 szem\u00e9ly k\u00f6teles felvenni a kapcsolatot a megrendel\u00e9s\u00e9rt<\/p>\n<p>felel\u0151s illet\u00e9kes kirendelts\u00e9ggel, ak\u00e1r a forr\u00f3dr\u00f3tk\u00e9nt megadott telefonsz\u00e1mon, ak\u00e1r<\/p>\n<p>az \u00e1ltal\u00e1nos e-mail c\u00edm\u00e9n, a kirendelts\u00e9gek el\u00e9rhet\u0151s\u00e9gei a<\/p>\n<p>https:\/\/www.hollen.sk\/kontakty\/ honlapon tal\u00e1lhat\u00f3k. A kirendelts\u00e9g meger\u0151s\u00edti a<\/p>\n<p>kifog\u00e1s k\u00e9zhezv\u00e9tel\u00e9t, vagy biztos\u00edtja annak meger\u0151s\u00edt\u00e9s\u00e9t a technikus vagy<\/p>\n<p>k\u00f6zvetlen felettese \u00e1ltal.<\/p>\n<p>9.1.14 Ha a Szolg\u00e1ltat\u00f3 teljes m\u00e9rt\u00e9kben \u00e9s megfelel\u0151en be\u00e9p\u00edti az \u00fcgyf\u00e9l \u00f6sszes<\/p>\n<p>\u00e9szrev\u00e9tel\u00e9t a jelent\u00e9sbe, ism\u00e9telt el\u0151k\u00e9sz\u00edt\u00e9ssel \u00e9s az \u00dcgyf\u00e9lnek t\u00f6rt\u00e9n\u0151 ism\u00e9telt<\/p>\n<p>k\u00f6zz\u00e9t\u00e9tellel ( 9.1.9 e cikk 9.1.9 pontja alapj\u00e1n), a jelent\u00e9st szint\u00e9n j\u00f3v\u00e1hagyottnak<\/p>\n<p>kell tekinteni. Ez\u00e9rt az \u00dcgyf\u00e9l k\u00f6teles minden hiba kapcs\u00e1n egyidej\u0171leg kifog\u00e1st<\/p>\n<p>emelni a\u00a09.1.10 pont szerint .<\/p>\n<p>9.1.15 A Szolg\u00e1ltat\u00f3 t\u00e1j\u00e9koztat\u00f3 jelent\u00e9seket is k\u00e9sz\u00edthet. Ha a jelent\u00e9seket kifejezetten<\/p>\n<p>\u201ct\u00e1j\u00e9koztat\u00f3 jelleg\u0171k\u00e9nt\u201d jel\u00f6lik meg, akkor azoknak csak t\u00e1j\u00e9koztat\u00f3 funkci\u00f3juk van,<\/p>\n<p>\u00e9s ez\u00e9rt nem vonatkoznak r\u00e1juk e cikk 9.1 pontj\u00e1nak rendelkez\u00e9sei. Az \u201cinformat\u00edv\u201d<\/p>\n<p>megjel\u00f6l\u00e9s elegend\u0151 megjel\u00f6l\u00e9sk\u00e9nt, pl. annak az e-mailnek a t\u00f6rzs\u00e9ben vagy<\/p>\n<p>t\u00e1rgy\u00e1ban, amelyen kereszt\u00fcl a jelent\u00e9st elk\u00fcldt\u00e9k, vagy a MetriQ eset\u00e9ben k\u00fcl\u00f6n<\/p>\n<p>megjegyz\u00e9sk\u00e9nt a MetriQ-ban k\u00f6zz\u00e9tett konkr\u00e9t dokumentumhoz.<\/p>\n<p>9.2 Munkalap<\/p>\n<p>A technikus munkalapot k\u00e9sz\u00edt a ny\u00fajtott szolg\u00e1ltat\u00e1sokr\u00f3l.<\/p>\n<p>9.2.1 A munkalapnak tartalmaznia kell a Szolg\u00e1ltat\u00f3 valamennyi alkalmazottja \u00e1ltal<\/p>\n<p>ny\u00fajtott szolg\u00e1ltat\u00e1si \u00f3r\u00e1k sz\u00e1m\u00e1t, vagy a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s egy\u00e9b m\u00e9rhet\u0151<\/p>\n<p>egys\u00e9geinek sz\u00e1m\u00e1t, ha azokat a megrendel\u00e9s ( 4.2.1 b) pont) \u00e9s meg kell felelnie a<\/p>\n<p>j\u00f3v\u00e1hagyott jelent\u00e9seknek. Az el\u0151z\u0151 mondat rendelkez\u00e9s\u00e9t nem kell alkalmazni, ha<\/p>\n<p>a\u00a0felek \u00e1tal\u00e1nyd\u00edjaz\u00e1sban \u00e1llapodtak meg ( 4.2.2 h) pont).<\/p>\n<p>9.2.2 A munkalap a k\u00f6vetkez\u0151ket tartalmazhatja:<\/p>\n<p>a) a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 alkatr\u00e9szek felsorol\u00e1sa \u00e9s mennyis\u00e9ge<\/p>\n<p>\u00e9s\/vagy a ny\u00fajtott szolg\u00e1ltat\u00e1sok t\u00edpusa;<\/p>\n<p>a) a felt\u00e1rt hib\u00e1s alkatr\u00e9szek \u00e9s a jav\u00edtott alkatr\u00e9szek sz\u00e1m\u00e1nak felt\u00fcntet\u00e9se,<\/p>\n<p>a) a Szolg\u00e1ltat\u00f3 szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 munkav\u00e1llal\u00f3inak sz\u00e1m\u00e1t,<\/p>\n<p>a) a ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1sa;<\/p>\n<p>a) egy\u00e9b, a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l \u00e1ltal bizony\u00edthat\u00f3an meg\u00e1llapodott t\u00e9nyek<\/p>\n<p>(k\u00fcl\u00f6n\u00f6sen egyr\u00e9szr\u0151l a technikus vagy k\u00f6zvetlen felettese, m\u00e1sr\u00e9szr\u0151l a<\/p>\n<p>munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly, vagy a munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra<\/p>\n<p>jogosult szem\u00e9ly, vagy az \u00dcgyf\u00e9l nev\u00e9ben a megrendel\u00e9st al\u00e1\u00edr\u00f3 szem\u00e9ly r\u00e9v\u00e9n).<\/p>\n<p>9.2.3 A munkalap a megrendel\u00e9s teljes\u00edt\u00e9se ut\u00e1n vagy egy \u00e1tfog\u00f3 id\u0151szak (pl. egy h\u00e9t, 2<\/p>\n<p>hetes id\u0151szak vagy egy h\u00f3nap) lej\u00e1rta ut\u00e1n k\u00e9sz\u00fcl el, k\u00fcl\u00f6n\u00f6sen, ha a megrendel\u00e9s 14<\/p>\n<p>napn\u00e1l tov\u00e1bb tart. A munkalapok elk\u00e9sz\u00edt\u00e9s\u00e9nek id\u0151k\u00f6z\u00e9t a Szolg\u00e1ltat\u00f3 hat\u00e1rozza<\/p>\n<p>meg, kiv\u00e9ve, ha az intervallumot ilelt\u0151en a\u00a0megrendel\u00e9sben, vagy \u00edr\u00e1sban,<\/p>\n<p>bizony\u00edthat\u00f3 m\u00f3don m\u00e1sk\u00e9nt \u00e1llapodt\u00e1k meg. Az \u00fcgyf\u00e9l \u00e9s a szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti<\/p>\n<p>\u00edr\u00e1sbeli, bizony\u00edthat\u00f3 meg\u00e1llapod\u00e1st k\u00f6vet\u0151en a munkalap m\u00e1s, k\u00f6lcs\u00f6n\u00f6sen<\/p>\n<p>elfogadott id\u0151pontokban is kiadhat\u00f3.<\/p>\n<p>9.2.4 A munkalap k\u00f6zz\u00e9t\u00e9tele tekintet\u00e9ben jelen \u00c1SZF 9.1.6 \u2013 9.1.9 pontjai megfelel\u0151en<\/p>\n<p>alkalmazand\u00f3k.<\/p>\n<p>9.2.5 A munkalap al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly \u00e1ltal hiteles\u00edtett munkalap ( 4.2.2 b) pont \u00e9s<\/p>\n<p>10.5 pont) k\u00e9pezi a sz\u00e1ml\u00e1z\u00e1s alapj\u00e1t. Az \u00fcgyf\u00e9l oldal\u00e1n l\u00e9v\u0151 szem\u00e9ly, aki<\/p>\n<p>meger\u0151s\u00edti a munkalapot, k\u00f6teles felt\u00fcntetni vezet\u00e9k- \u00e9s ut\u00f3nev\u00e9t annak al\u00e1\u00edr\u00e1sakor,<\/p>\n<p>mik\u00f6zben az al\u00e1\u00edr\u00e1s elektronikus is lehet; ha ez a szem\u00e9ly a megk\u00f6t\u00f6tt EKM alapj\u00e1n<\/p>\n<p>a MetriQ-n kereszt\u00fcl meger\u0151s\u00edti a munkalapot, akkor a meger\u0151s\u00edt\u00e9s\u00e9re az EKM<\/p>\n<p>rendelkez\u00e9seit kell alkalmazni.<\/p>\n<p>9.2.6 A munkalapban meghat\u00e1rozott adatok (pl. szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s id\u0151tartama, alkatr\u00e9szek<\/p>\n<p>sz\u00e1ma, munkafeladatok sz\u00e1ma, raklapok sz\u00e1ma) ellen csak akkor lehet kifog\u00e1st<\/p>\n<p>emelni, ha ezek az adatok ellentmondanak a j\u00f3v\u00e1hagyott jelent\u00e9seknek ( 9.1.11 pont<\/p>\n<p>rendelkez\u00e9seinek megfelel\u0151en) vagy mag\u00e1val a\u00a0megrendel\u00e9snek.; A munkalapon<\/p>\n<p>szerepl\u0151 adatokkal kapcsolatos egy\u00e9b kifog\u00e1sokat nem kell figyelembe venni.<\/p>\n<p>9.2.7 A munkalapon szerepl\u0151 \u00f3rad\u00edjakra vonatkoz\u00f3 adatok ellen csak akkor lehet kifog\u00e1st<\/p>\n<p>emelni, ha azok ellent\u00e9tesek a megrendel\u00e9ssel \u00e9s a jelen \u00c1SZF-fel; az \u00f3rad\u00edjakkal<\/p>\n<p>kapcsolatos egy\u00e9b kifog\u00e1sokat nem kell figyelembe venni. E rendelkez\u00e9sek m\u00e1s<\/p>\n<p>p\u00e9nz\u00fcgyi adatokkal kapcsolatos kifog\u00e1sokra is megfelel\u0151en alkalmazand\u00f3 (pl.<\/p>\n<p>bizonyos k\u00f6lts\u00e9gek k\u00fcl\u00f6n meg\u00e1llapod\u00e1s szerinti megt\u00e9r\u00edt\u00e9se).<\/p>\n<p>9.2.8<span class=\"Apple-converted-space\">\u00a0 <\/span>A munkalapban szerepl\u0151 adatok ellen nem lehet kifog\u00e1st emelni puszt\u00e1n az\u00e9rt, mert<\/p>\n<p>esetleg nem konzisztensek a t\u00e1j\u00e9koztat\u00f3 jelent\u00e9sekkel ( 9.1.15 pont rendelkez\u00e9seinek<\/p>\n<p>megfelel\u0151en).<\/p>\n<p>9.2.9<span class=\"Apple-converted-space\">\u00a0 <\/span>A\u00a09.19-9.1.14 pontok rendelkez\u00e9sei megfelel\u0151en alkalmazand\u00f3k a munkalap<\/p>\n<p>hozz\u00e1f\u00e9rhet\u0151v\u00e9 t\u00e9tel\u00e9re, a munkalapnak a munkalap al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9ly \u00e1ltali<\/p>\n<p>j\u00f3v\u00e1hagy\u00e1s\u00e1ra, vagy a munkalappal szembeni kifog\u00e1sokra, azok kezel\u00e9s\u00e9re \u00e9s<\/p>\n<p>k\u00f6vetkezm\u00e9nyeire.<\/p>\n<p style=\"text-align: center\"><b>10. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Jogosult szem\u00e9lyek<\/b><\/p>\n<p>10.1 A Szolg\u00e1ltat\u00f3 megrendel\u00e9s al\u00e1\u00edr\u00e1s\u00e1ra \u00e9s panaszkezel\u00e9sre jogosult szem\u00e9lyei:<\/p>\n<p>a) a Szolg\u00e1ltat\u00f3 t\u00f6rv\u00e9nyes k\u00e9pvisel\u0151je,<\/p>\n<p>b) a Szolg\u00e1ltat\u00f3 vezet\u0151je, ha van ilyen,<\/p>\n<p>c) a szolg\u00e1ltat\u00f3 fi\u00f3ktelep\u00e9nek igazgat\u00f3ja,<\/p>\n<p>d) Technikusok,<\/p>\n<p>mindegyik k\u00fcl\u00f6n-k\u00fcl\u00f6n.<\/p>\n<p>10.2 A megrendel\u00e9s al\u00e1\u00edr\u00e1s\u00e1val a megrendel\u00e9st al\u00e1\u00edr\u00f3 szem\u00e9ly meger\u0151s\u00edti, hogy a megrendel\u00e9s<\/p>\n<p>alapj\u00e1n jogosult a szerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9re az \u00dcgyf\u00e9l nev\u00e9ben. Az els\u0151 mondatban eml\u00edtett<\/p>\n<p>szem\u00e9lyen k\u00edv\u00fcl a k\u00f6vetkez\u0151 szem\u00e9lyek minden esetben jogosultak a Megrendel\u00e9s<\/p>\n<p>megv\u00e1ltoztat\u00e1s\u00e1ra:<\/p>\n<p>a) Az \u00dcgyf\u00e9l t\u00f6rv\u00e9nyes k\u00e9pvisel\u0151je<\/p>\n<p>b) az \u00dcgyf\u00e9l vezet\u0151je, ha van ilyen,<\/p>\n<p>c) az els\u0151 mondatban eml\u00edtett szem\u00e9lyt annak t\u00e1voll\u00e9te (pl. betegs\u00e9g, szabads\u00e1g) alatt<\/p>\n<p>k\u00e9pvisel\u0151 vagy \u0151t tart\u00f3san helyettes\u00edt\u0151 szem\u00e9ly;<\/p>\n<p>d) az els\u0151 mondatban eml\u00edtett vagy a c) pont al\u00e1 tartoz\u00f3 szem\u00e9ly k\u00f6zvetlen felettese,<\/p>\n<p>e) az a szem\u00e9ly, aki az EKM alapj\u00e1n ilyen joggal rendelkezik.<\/p>\n<p>Ha a fent eml\u00edtett szem\u00e9lyek b\u00e1rmelyike felveszi a kapcsolatot a Szolg\u00e1ltat\u00f3val a megrendel\u00e9s<\/p>\n<p>m\u00f3dos\u00edt\u00e1sa \u00e9rdek\u00e9ben, v\u00e9lelmezni kell, hogy megfelel a jelen pontban meghat\u00e1rozott<\/p>\n<p>krit\u00e9riumok b\u00e1rmelyik\u00e9nek, \u00e9s a Szolg\u00e1ltat\u00f3 nem k\u00f6teles kifejezetten megvizsg\u00e1lni, hogy az<\/p>\n<p>adott szem\u00e9ly nem l\u00e9pi-e t\u00fal hat\u00e1sk\u00f6r\u00e9t, ha van ilyen.<\/p>\n<p>10.3 A\u00a010.2 pont rendelkez\u00e9sei megfelel\u0151en alkalmazand\u00f3k a Szolg\u00e1ltat\u00f3 oldal\u00e1n a panasszal<\/p>\n<p>foglalkoz\u00f3 szem\u00e9lyre is.<\/p>\n<p>10.4 A Szolg\u00e1ltat\u00f3 \u00e1ltal a Megrendel\u00e9sben a munkafolyamat\u00e9rt felel\u0151s szem\u00e9lyk\u00e9nt megjel\u00f6lt<\/p>\n<p>szem\u00e9ly mellett az \u0151 k\u00f6zvetlen felettese is ilyennek min\u0151s\u00fcl, illetve m\u00e1s szem\u00e9ly is, aki<\/p>\n<p>bizony\u00edthat\u00f3an helyettes\u00edtette \u0151t az eml\u00edtett poz\u00edci\u00f3ban, vagy helyettes\u00edti \u0151t t\u00e1voll\u00e9t\u00e9ben,<\/p>\n<p>valamint egy \u00faj szem\u00e9lynek, akit bizony\u00edthat\u00f3an k\u00e9s\u0151bb \u00e9rtes\u00edtett a V\u00e1llalkoz\u00f3nak a<\/p>\n<p>munkafolyamat\u00e9rt felel\u0151s el\u0151z\u0151 szem\u00e9ly vagy a megrendel\u00e9st al\u00e1\u00edr\u00f3 szem\u00e9ly.<\/p>\n<p>10.4.1 Abban az esetben, ha az \u00dcgyf\u00e9l a Megrendel\u00e9sben nem jel\u00f6l meg konkr\u00e9t felel\u0151st a<\/p>\n<p>munkafolyamat\u00e9rt, az ebb\u0151l ered\u0151 kock\u00e1zatok teljes m\u00e9rt\u00e9kben \u0151t terhelik, akinek<\/p>\n<p>els\u0151dleges \u00e9rdeke (a jelen \u00c1SZF egy\u00e9b rendelkez\u00e9seire tekintettel is) a<\/p>\n<p>munkafolyamat\u00e9rt felel\u0151s szakk\u00e9pzett felel\u0151s kijel\u00f6l\u00e9se, mivel ennek a szem\u00e9lynek<\/p>\n<p>k\u00fcl\u00f6nleges jogai \u00e9s k\u00f6telezetts\u00e9gei vannak a Megrendel\u00e9s v\u00e9grehajt\u00e1s\u00e1ban. Ha az<\/p>\n<p>\u00dcgyf\u00e9l nem jel\u00f6l meg ilyen szem\u00e9lyt a Megrendel\u00e9sben, akkor \u00fagy kell tekinteni,<\/p>\n<p>hogy az \u00dcgyf\u00e9l beleegyezik abba, hogy a munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly sz\u00e1m\u00e1ra<\/p>\n<p>fenntartott \u00fcgyekben az \u00dcgyf\u00e9l minden alkalmazottja (k\u00fcl\u00f6n\u00f6sen egy alkalmazott<\/p>\n<p>vagy egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9ly), vagy az \u00dcgyf\u00e9l vagy az \u00dcgyf\u00e9l oldal\u00e1n m\u00e1s harmadik<\/p>\n<p>f\u00e9l az \u00dcgyf\u00e9l nev\u00e9ben j\u00e1r el, ha ez a harmadik f\u00e9l akt\u00edvan (pl. egy\u00fcttm\u0171k\u00f6d\u00e9s) vagy<\/p>\n<p>passz\u00edvan (pl. ellen\u0151rz\u00e9s, a szerz\u0151d\u00e9s eredm\u00e9ny\u00e9nek \u00e1tv\u00e9tele) elj\u00e1r. Ilyen esetben a<\/p>\n<p>Szolg\u00e1ltat\u00f3 nem k\u00f6teles megvizsg\u00e1lni, hogy az ilyen munkav\u00e1llal\u00f3 nem l\u00e9pi-e t\u00fal<\/p>\n<p>hat\u00e1sk\u00f6r\u00e9t. Az ilyen alkalmazott magatart\u00e1sa az \u00dcgyf\u00e9lre n\u00e9zve teljes eg\u00e9sz\u00e9ben<\/p>\n<p>k\u00f6telez\u0151, kiv\u00e9ve, ha bizony\u00edt\u00e1st nyer, hogy a Szolg\u00e1ltat\u00f3 egy\u00e9rtelm\u0171en tudat\u00e1ban volt<\/p>\n<p>a jogs\u00e9rt\u00e9snek, \u00e9s err\u0151l a t\u00e9nyr\u0151l a meg\u00e1llap\u00edt\u00e1st k\u00f6vet\u0151en indokolatlan k\u00e9sedelem<\/p>\n<p>n\u00e9lk\u00fcl nem t\u00e1j\u00e9koztatta az \u00dcgyfelet.<\/p>\n<p>10.4.2 Az \u00dcgyf\u00e9l jogosult arra, hogy a munkafolyamat\u00e9rt felel\u0151s \u00e9rintett szem\u00e9ly hi\u00e1nyz\u00f3<\/p>\n<p>el\u00e9rhet\u0151s\u00e9g\u00e9r\u0151l, valamint ezen adatok v\u00e1ltoz\u00e1s\u00e1r\u00f3l b\u00e1rmikor bizony\u00edthat\u00f3 m\u00f3don<\/p>\n<p>\u00e9rtes\u00edtse a\u00a0Szolg\u00e1ltat\u00f3t. Az \u00e9rtes\u00edt\u00e9sb\u0151l egy\u00e9rtelm\u0171en ki kell t\u0171nnie, hogy ki tette azt<\/p>\n<p>az \u00dcgyf\u00e9l nev\u00e9ben.<\/p>\n<p>10.5 A\u00a010.4 pont rendelkez\u00e9seit a munkalap al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9lyre is alkalmazni kell.<\/p>\n<p>10.5.1 A\u00a010.4.1 \u00e9s 10.4.2 pontok rendelkez\u00e9seit \u00e9rtelemszer\u0171en alkalmazni kell a munkalap<\/p>\n<p>al\u00e1\u00edr\u00e1s\u00e1ra jogosult szem\u00e9lyre, hacsak a Megrendel\u00e9sben \u0151t nem hat\u00e1rozt\u00e1k meg.<\/p>\n<p>10.6 Az \u00dcgyf\u00e9l k\u00f6zvetlen ir\u00e1ny\u00edt\u00e1sa al\u00e1 tartoz\u00f3 szem\u00e9lynek tekintend\u0151 minden esetben:<\/p>\n<p>a) az \u00fcgyf\u00e9l alkalmazottja,<\/p>\n<p>b) az \u00fcgyf\u00e9l oldal\u00e1n k\u00f6zrem\u0171k\u00f6d\u0151je, akivel az \u00fcgyf\u00e9l szerz\u0151d\u00e9ses kapcsolatban \u00e1ll, \u00e9s aki<\/p>\n<p>r\u00e9szt vesz a\u00a0Megrendel\u00e9s teljes\u00edt\u00e9s\u00e9ben,<\/p>\n<p>c) Az \u00dcgyf\u00e9l \u00e1ltal a Megrendel\u00e9sben meghat\u00e1rozott b\u00e1rmely szem\u00e9ly, f\u00fcggetlen\u00fcl a<\/p>\n<p>szem\u00e9ly t\u00e9nyleges poz\u00edci\u00f3j\u00e1t\u00f3l (azaz m\u00e9g akkor is, ha az ilyen szem\u00e9ly nem az \u00dcgyf\u00e9l<\/p>\n<p>strukt\u00far\u00e1iban m\u0171k\u00f6dik, hanem pl. az \u00dcgyf\u00e9l strukt\u00far\u00e1j\u00e1ban cselekszik), ez\u00e9rt az \u00dcgyf\u00e9l<\/p>\n<p>szabad d\u00f6nt\u00e9se, hogy mely szem\u00e9lyt foglalja bele ekk\u00e9nt a Megrendel\u00e9sbe.<\/p>\n<p style=\"text-align: center\"><b>11. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>A ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1sa<\/b><\/p>\n<p>11.1 Az \u00dcgyf\u00e9l k\u00f6telezetts\u00e9get v\u00e1llal arra, hogy a ny\u00fajtott szolg\u00e1ltat\u00e1sok\u00e9rt a Megrendel\u00e9sben<\/p>\n<p>meg\u00e1llap\u00edtott \u00f6sszegben d\u00edjaz\u00e1st fizet a Szolg\u00e1ltat\u00f3nak, bele\u00e9rtve a jelen \u00c1SZF szerinti<\/p>\n<p>esetleges p\u00f3td\u00edjakat is, kiv\u00e9ve, ha a Megrendel\u00e9sben m\u00e1sk\u00e9nt \u00e1llapodtak meg.<\/p>\n<p>11.2 A vonatkoz\u00f3 jogszab\u00e1lyban el\u0151\u00edrt \u00e1fakulcs hozz\u00e1ad\u00f3dik a d\u00edjaz\u00e1shoz. A d\u00edjaz\u00e1s a<\/p>\n<p>megrendel\u00e9snek \u00e9s a jelen \u00c1SZF-nek megfelel\u0151en ker\u00fcl kisz\u00e1ml\u00e1z\u00e1sra.<\/p>\n<p>11.3 Ha a megrendel\u00e9sben a\u00a0d\u00edjaz\u00e1st illet\u0151en \u00fagy \u00e1llapodtak meg, hogy az a\u00a0feladatell\u00e1t\u00e1sra<\/p>\n<p>ford\u00edtott \u00f3rasz\u00e1mhoz igazodik, a ny\u00fajtott szolg\u00e1ltat\u00e1sok\u00e9rt az \u00f3r\u00e1ra vet\u00edtett d\u00edjra p\u00f3td\u00edjat<\/p>\n<p>sz\u00e1m\u00edtanak fel:<\/p>\n<p>a) \u00e9jszaka 30% -ban,<\/p>\n<p>b) szombaton (00.00 \u2013 24.00) 100% -ban,<\/p>\n<p>c) vas\u00e1rnap \u00e9s egy\u00e9b munkasz\u00fcneti napokon, pl. munkasz\u00fcneti napokon (00:00 \u2013 24:00)<\/p>\n<p>100%-ban.<\/p>\n<p>A k\u00f6vetkez\u0151 id\u0151szakok h\u00e9tf\u0151t\u0151l p\u00e9ntekig \u00e9jszak\u00e1nak sz\u00e1m\u00edtanak: 00: 00-06: 00 \u00e9s 18: 00-24:<\/p>\n<p>00 k\u00f6z\u00f6tt.<\/p>\n<p>A Szolg\u00e1ltat\u00f3t a jelen pont szerinti p\u00f3td\u00edj a megrendel\u00e9sben szerepl\u0151 k\u00fcl\u00f6n meg\u00e1llapod\u00e1s<\/p>\n<p>n\u00e9lk\u00fcl is megilleti. Abban az esetben, ha a megrendel\u00e9sben elt\u00e9r\u0151 \u00f6sszeg\u0171 p\u00f3td\u00edjakban<\/p>\n<p>\u00e1llapodnak meg, vagy azokat kiz\u00e1rj\u00e1k, a megrendel\u00e9s rendelkez\u00e9seit kell alkalmazni. Abban<\/p>\n<p>az esetben, ha egy id\u0151tartam az a) pont szerint t\u00f6bb p\u00f3td\u00edj al\u00e1 esik. a) \u2013 c) ebben a pontban<\/p>\n<p>(pl. szombati munkasz\u00fcneti nap) a p\u00f3td\u00edjat csak egyszer, magasabb ar\u00e1nyban kell megfizetni.<\/p>\n<p>11.4 Az \u00dcgyf\u00e9l a ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1s\u00e1n fel\u00fcl k\u00f6teles megt\u00e9r\u00edteni a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re<\/p>\n<p>minden olyan k\u00f6lts\u00e9get is, amelynek megfizet\u00e9s\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l<\/p>\n<p>bizony\u00edthat\u00f3an \u00edr\u00e1sban (\u00edgy k\u00fcl\u00f6n\u00f6sen a Megrendel\u00e9sben) meg\u00e1llapodott.<\/p>\n<p style=\"text-align: center\"><b>12. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Fizet\u00e9si felt\u00e9telek \u00e9s szankci\u00f3k<\/b><\/p>\n<p>12.1 A ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1sa a Szolg\u00e1ltat\u00f3 \u00e1ltal megrendel\u00e9sek \u00e9s munkalapok alapj\u00e1n<\/p>\n<p>ki\u00e1ll\u00edtott sz\u00e1ml\u00e1k alapj\u00e1n fizetend\u0151, \u00e1ltal\u00e1ban:<\/p>\n<p>a) a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9t k\u00f6vet\u0151en, vagy<\/p>\n<p>b) az adott h\u00f3napban ny\u00fajtott szolg\u00e1ltat\u00e1sokra vonatkoz\u00f3an az adott napt\u00e1ri h\u00f3nap v\u00e9g\u00e9t<\/p>\n<p>k\u00f6vet\u0151en, vagy<\/p>\n<p>c) a napt\u00e1ri h\u00e9t v\u00e9g\u00e9t k\u00f6vet\u0151en, ha az adott napt\u00e1ri h\u00e9ten ny\u00fajtott szolg\u00e1ltat\u00e1sok d\u00edjaz\u00e1sa<\/p>\n<p>meghaladja az 5 000 eur\u00f3t.<\/p>\n<p>A Szolg\u00e1ltat\u00f3 minden esetben jogosult -a vonatkoz\u00f3 k\u00f6telez\u0151 jogszab\u00e1lyok keretei k\u00f6z\u00f6tt &#8211;<\/p>\n<p>megv\u00e1lasztani, hogy mikor \u00e1ll\u00edtja ki a sz\u00e1ml\u00e1t, kiv\u00e9ve, ha a sz\u00e1ml\u00e1z\u00e1si id\u0151pontot ilet\u0151en a<\/p>\n<p>megrendel\u00e9sben kifejezetten meg\u00e1llapodtak.<\/p>\n<p>12.2 A sz\u00e1mla az \u00fcgyf\u00e9lnek t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9st\u0151l sz\u00e1m\u00edtott 14 napon bel\u00fcl esed\u00e9kes, kiv\u00e9ve, ha<\/p>\n<p>mag\u00e1ban a sz\u00e1ml\u00e1ban hosszabb esed\u00e9kess\u00e9g van megadva. Amennyiben a sz\u00e1mla<\/p>\n<p>esed\u00e9kess\u00e9ge kor\u00e1bbi, mint a jelen pontban meghat\u00e1rozott, a sz\u00e1mla jelen pontban<\/p>\n<p>meghat\u00e1rozott esed\u00e9kess\u00e9gi napja az ir\u00e1nyad\u00f3 az \u00dcgyf\u00e9l sz\u00e1mlafizet\u00e9si k\u00e9sedelme<\/p>\n<p>szempontj\u00e1b\u00f3l.<\/p>\n<p>12.2.1 A sz\u00e1mla esed\u00e9kes\u00e9g\u00e9t nem befoly\u00e1solja az a t\u00e9ny, hogy az \u00fcgyf\u00e9l bels\u0151<\/p>\n<p>rendszer\u00e9ben vagy m\u00e1s bels\u0151 folyamataiban a\u00a0k\u00e9rd\u00e9ses sz\u00e1ml\u00e1t az \u00dcgyf\u00e9l nem<\/p>\n<p>hagyta j\u00f3v\u00e1 kifizet\u00e9sre (pl. a pont szerinti bels\u0151 megrendel\u00e9s hi\u00e1nya miatt a jelen<\/p>\n<p>\u00c1SZF 4.7 szerint). Ezen nem v\u00e1ltoztat az a t\u00e9ny, hogy az \u00fcgyf\u00e9l az els\u0151 mondatban<\/p>\n<p>eml\u00edtett okb\u00f3l visszak\u00fcldte a sz\u00e1ml\u00e1t a Szolg\u00e1ltat\u00f3nak.<\/p>\n<p>12.3 Az \u00dcgyf\u00e9l \u00e1ltal a Megrendel\u00e9snek a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 megk\u00fcld\u00e9s\u00e9vel (jelen \u00c1SZF 4.<\/p>\n<p>cikke) az \u00dcgyf\u00e9l hozz\u00e1j\u00e1rul az elektronikus sz\u00e1mla ki\u00e1ll\u00edt\u00e1s\u00e1hoz. A Szolg\u00e1ltat\u00f3 azonban<\/p>\n<p>jogosult elektronikus sz\u00e1mla helyett pap\u00edr alap\u00fa sz\u00e1ml\u00e1t k\u00fcldeni, k\u00fcl\u00f6n\u00f6sen, ha nem<\/p>\n<p>rendelkezik elektronikus sz\u00e1mla k\u00e9zbes\u00edt\u00e9s\u00e9hez sz\u00fcks\u00e9ges \u00fcgyf\u00e9li e-mail c\u00edmmel.<\/p>\n<p>12.3.1 A Szolg\u00e1ltat\u00f3 a sz\u00e1ml\u00e1t els\u0151sorban az \u00dcgyf\u00e9l oldal\u00e1n a Megrendel\u00e9st ki\u00e1ll\u00edt\u00f3<\/p>\n<p>szem\u00e9lynek, vagy az \u00dcgyf\u00e9l \u00e1ltal a Megrendel\u00e9sben megjel\u00f6lt szem\u00e9lynek (\u00edgy<\/p>\n<p>k\u00fcl\u00f6n\u00f6sen az \u00dcgyf\u00e9l p\u00e9nz\u00fcgyi oszt\u00e1lya szem\u00e9ly\u00e9nek), vagy a Szolg\u00e1ltat\u00f3val \u00edr\u00e1sban,<\/p>\n<p>az \u00dcgyf\u00e9l \u00e1ltal k\u00e9s\u0151bb igazolhat\u00f3 m\u00f3don k\u00f6z\u00f6lt m\u00e1s e-mail c\u00edmre k\u00fcldi meg.<\/p>\n<p>A\u00a0sz\u00e1mla mindazon\u00e1ltal mindig elk\u00fcldhet\u0151 az \u00dcgyf\u00e9l \u00e1ltal\u00e1nos e-mail c\u00edm\u00e9re, amely<\/p>\n<p>rendelkez\u00e9s\u00e9re \u00e1ll, vagy amely szerepel az \u00dcgyf\u00e9l weboldal\u00e1n, k\u00fcl\u00f6n\u00f6sen azokban az<\/p>\n<p>esetekben, amikor el\u0151z\u0151 mondatban felsorolt c\u00edmeket k\u00e9zbes\u00edtetlenk\u00e9nt k\u00fcldik<\/p>\n<p>vissza, vagy a k\u00e9rt k\u00e9zbes\u00edt\u00e9si \u00e9rtes\u00edt\u00e9st nem k\u00fcldik vissza.<\/p>\n<p>12.3.2 Amennyiben az \u00dcgyf\u00e9l hozz\u00e1f\u00e9r\u00e9st biztos\u00edtott a Szolg\u00e1ltat\u00f3 sz\u00e1m\u00e1ra bels\u0151<\/p>\n<p>elektronikus rendszer\u00e9hez, amelybe sz\u00e1ml\u00e1k is felt\u00f6lthet\u0151k, a Szolg\u00e1ltat\u00f3 lehet\u0151leg<\/p>\n<p>ilyen m\u00f3don k\u00fcldi meg a sz\u00e1ml\u00e1kat.<\/p>\n<p>12.3.3 Amennyiben a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6z\u00f6tt EKM j\u00f6n l\u00e9tre, a sz\u00e1mla annak<\/p>\n<p>rendelkez\u00e9sei szerint is k\u00e9zbes\u00edthet\u0151 (pl. MetriQ-n kereszt\u00fcl).<\/p>\n<p>12.3.4 A Szolg\u00e1ltat\u00f3 jogosult az \u00dcgyf\u00e9l k\u00e9s\u0151bbi, pap\u00edralap\u00fa sz\u00e1mla ki\u00e1ll\u00edt\u00e1s\u00e1ra ir\u00e1nyul\u00f3<\/p>\n<p>k\u00e9relm\u00e9nek is eleget tenni.<\/p>\n<p>12.4 A sz\u00e1ml\u00e1nak meg kell felelnie az ad\u00f3\u00fcgyi bizonylat valamennyi k\u00f6vetelm\u00e9ny\u00e9nek, azt a jelen<\/p>\n<p>\u00c1SZF rendelkez\u00e9seinek megfelel\u0151en kell ki\u00e1ll\u00edtani, \u00e9s megfelel\u0151en \u00e1t kell adni az \u00fcgyf\u00e9lnek.<\/p>\n<p>12.5 A sz\u00e1ml\u00e1hoz csatolni kell a vonatkoz\u00f3 munkalap m\u00e1solat\u00e1t, amely igazolja a sz\u00e1ml\u00e1z\u00e1s<\/p>\n<p>jogszer\u0171s\u00e9g\u00e9t.<\/p>\n<p>12.6 Amennyiben az \u00dcgyf\u00e9l a sz\u00e1mla kifizet\u00e9s\u00e9vel k\u00e9sedelembe esik, az \u00dcgyf\u00e9l a k\u00e9sedelem<\/p>\n<p>minden megkezdett napj\u00e1ra k\u00f6teles a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re a kisz\u00e1ml\u00e1zott \u00f6sszeg ut\u00e1n a<\/p>\n<p>vonatkoz\u00f3 t\u00f6rv\u00e9nyes k\u00e9sedelmi kamatot fizetni. Ez a rendelkez\u00e9s nem \u00e9rinti az \u00e1ltal\u00e1nosan<\/p>\n<p>k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 jogszab\u00e1lyokb\u00f3l ered\u0151, k\u00e9sedelem eset\u00e9n felmer\u00fcl\u0151 egy\u00e9b jogokat,<\/p>\n<p>ig\u00e9nyeket.<\/p>\n<p>12.7 Amennyiben az \u00dcgyf\u00e9l b\u00e1rmely sz\u00e1mla (ide\u00e9rtve egy m\u00e1sik Megrendel\u00e9sr\u0151l sz\u00f3l\u00f3 sz\u00e1ml\u00e1t is)<\/p>\n<p>kifizet\u00e9s\u00e9vel (ak\u00e1r r\u00e9szben) k\u00e9sedelembe esik, a Szolg\u00e1ltat\u00f3 jogosult valamennyi szolg\u00e1ltat\u00e1s<\/p>\n<p>(azaz a Megrendel\u00e9shez nem kapcsol\u00f3d\u00f3) ny\u00fajt\u00e1s\u00e1t felf\u00fcggeszteni, \u00e9s nem v\u00e1llal felel\u0151ss\u00e9get<\/p>\n<p>az \u00dcgyf\u00e9l vagy harmadik szem\u00e9ly \u00e1ltal a szolg\u00e1ltat\u00e1sok felf\u00fcggeszt\u00e9se k\u00f6vetkezt\u00e9ben<\/p>\n<p>elszenvedett k\u00e1rok\u00e9rt. Amennyiben az indokolt felf\u00fcggeszt\u00e9s 10 napot meghalad\u00f3an tart, a<\/p>\n<p>Szolg\u00e1ltat\u00f3 jogosult a megrendel\u00e9st azonnali hat\u00e1llyal felmondani.<\/p>\n<p style=\"text-align: center\"><b>13. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Min\u0151s\u00e9gi garancia \u00e9s kell\u00e9kszavatoss\u00e1g<\/b><\/p>\n<p>13.1 A V\u00e1llalkoz\u00f3 rendelkezik ISO 9001:2015, ISO 14001:2015 \u00e9s ISO 45001:2018 Integr\u00e1lt<\/p>\n<p>Ir\u00e1ny\u00edt\u00e1si Rendszer tan\u00fas\u00edtv\u00e1nnyal, amelyek garant\u00e1lj\u00e1k a ny\u00fajtott szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9t.<\/p>\n<p>A Szolg\u00e1ltat\u00f3 v\u00e1llalja, hogy szolg\u00e1ltat\u00e1sait szakszer\u0171 gondoss\u00e1ggal \u00e9s a fenti<\/p>\n<p>tan\u00fas\u00edtv\u00e1nyoknak megfelel\u0151en garant\u00e1lt min\u0151s\u00e9gben ny\u00fajtja.<\/p>\n<p>13.2 A szolg\u00e1ltat\u00e1sok megfelel\u0151 min\u0151s\u00e9g\u00e9nek biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben a Szolg\u00e1ltat\u00f3 v\u00e1llalja a<\/p>\n<p>folyamatos ellen\u0151rz\u00e9s elv\u00e9gz\u00e9s\u00e9t, \u00e9s amennyiben akad\u00e1lyt \u00e9szlel az \u00dcgyf\u00e9l, a Megrendel\u0151<\/p>\n<p>vagy harmadik szem\u00e9ly (pl. logisztikai rakt\u00e1r) r\u00e9sz\u00e9r\u0151l a ny\u00fajtott szolg\u00e1ltat\u00e1sok megfelel\u0151<\/p>\n<p>min\u0151s\u00e9g\u00e9nek el\u00e9r\u00e9s\u00e9ben, halad\u00e9ktalanul \u00e9rtes\u00edti vagy a munkafolyamat\u00e9rt felel\u0151s szem\u00e9lyt,<\/p>\n<p>vagy a megrendel\u00e9s m\u00f3dos\u00edt\u00e1s\u00e1ra jogosult szem\u00e9lyt (a jelen \u00c1SZF 10.2). Amennyiben a<\/p>\n<p>Szolg\u00e1ltat\u00f3 ezt sz\u00f3ban k\u00f6zli, k\u00f6teles a relev\u00e1ns inform\u00e1ci\u00f3kat ut\u00f3lag r\u00f6gz\u00edteni a MetriQ-ban,<\/p>\n<p>amennyiben az \u00dcgyf\u00e9llel a jelen \u00c1SZF 16. cikke alapj\u00e1n licenciaszerz\u0151d\u00e9st k\u00f6t\u00f6tt, ellenkez\u0151<\/p>\n<p>esetben azt k\u00f6teles e-mailben megk\u00fcldeni a munkafolyamat\u00e9rt felel\u0151s szem\u00e9lynek, illetve a<\/p>\n<p>megrendel\u00e9s m\u00f3dos\u00edt\u00e1s\u00e1ra jogosult szem\u00e9lynek (a 10.2 pont hat\u00e1lya al\u00e1 tartozik), felt\u00e9ve,<\/p>\n<p>hogy az eml\u00edtett szem\u00e9ly el\u00e9rhet\u0151s\u00e9gei a Megrendel\u00e9sben szerepelnek, vagy azokat az \u00dcgyf\u00e9l<\/p>\n<p>a\u00a010.4.2 pont szerint k\u00f6z\u00f6lte a Szolg\u00e1ltat\u00f3val. Amennyiben k\u00e9ts\u00e9g mer\u00fcl fel a ny\u00fajtott<\/p>\n<p>szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9vel kapcsolatban, ez a szem\u00e9ly halad\u00e9ktalanul t\u00e1j\u00e9koztatja err\u0151l a<\/p>\n<p>technikust. A Technikus, miut\u00e1n konzult\u00e1lt \u00e9s meger\u0151s\u00edtette a munkafolyamat\u00e9rt felel\u0151s<\/p>\n<p>szem\u00e9llyel vagy a megrendel\u00e9s megv\u00e1ltoztat\u00e1s\u00e1ra jogosult szem\u00e9llyel a ny\u00fajtott<\/p>\n<p>szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9vel kapcsolatban felmer\u00fclt k\u00e9ts\u00e9geket (jelen \u00c1SZF 10.2) e szem\u00e9ly<\/p>\n<p>bizony\u00edthat\u00f3 \u00edr\u00e1sbeli hozz\u00e1j\u00e1rul\u00e1s\u00e1val elrendelheti a felt\u00e1rt hi\u00e1nyoss\u00e1gok megsz\u00fcntet\u00e9s\u00e9vel<\/p>\n<p>kapcsolatos alkatr\u00e9szek ism\u00e9telt ellen\u0151rz\u00e9s\u00e9t. Err\u0151l a t\u00e9nyr\u0151l egyr\u00e9szr\u0151l a technikus,<\/p>\n<p>m\u00e1sr\u00e9szr\u0151l a munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly vagy a megrendel\u00e9s m\u00f3dos\u00edt\u00e1s\u00e1ra jogosult<\/p>\n<p>szem\u00e9ly \u00edr\u00e1sos feljegyz\u00e9st k\u00e9sz\u00edt (jelen \u00c1SZF 10.2). Amennyiben az ism\u00e9telt ellen\u0151rz\u00e9s<\/p>\n<p>bizony\u00edtja, hogy a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1sa hib\u00e1san t\u00f6rt\u00e9nt, a Szolg\u00e1ltat\u00f3t az ism\u00e9telt ellen\u0151rz\u00e9s<\/p>\n<p>idej\u00e9\u00e9rt d\u00edjaz\u00e1s nem illeti meg. Amennyiben az ism\u00e9telt ellen\u0151rz\u00e9s nem bizony\u00edtja a hib\u00e1s<\/p>\n<p>szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st, a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1nak id\u0151pontj\u00e1nak a munkalapon r\u00f6gz\u00edtett ism\u00e9telt<\/p>\n<p>ellen\u0151rz\u00e9s id\u0151pontj\u00e1t kell tekinteni, amely\u00e9rt a Szolg\u00e1ltat\u00f3 a jelen \u00c1SZF rendelkez\u00e9sei szerint<\/p>\n<p>a vonatkoz\u00f3 megrendel\u00e9s szerinti rendes szolg\u00e1ltat\u00e1sny\u00fajt\u00e1ssal azonos \u00f6sszeg\u0171 d\u00edjaz\u00e1sra<\/p>\n<p>jogosult.<\/p>\n<p>13.3 Abban az esetben, ha a szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1sa ut\u00e1n, de legk\u00e9s\u0151bb az alkatr\u00e9szek els\u0151<\/p>\n<p>\u00f6sszeszerel\u00e9se sor\u00e1n az adott term\u00e9kbe, amelynek els\u0151 k\u00f6zvetlen r\u00e9sze alkatr\u00e9sz (pl. nagyobb<\/p>\n<p>alkatr\u00e9sz, rendszerelem, modul, integr\u00e1lt modul, aut\u00f3 stb.) meg\u00e1llap\u00edt\u00e1st nyer, hogy a<\/p>\n<p>szolg\u00e1ltat\u00e1sokat nem garant\u00e1lt min\u0151s\u00e9gben ny\u00fajtott\u00e1k, az \u00dcgyf\u00e9l k\u00f6teles \u00edr\u00e1sban, bizony\u00edthat\u00f3<\/p>\n<p>m\u00f3don azonos\u00edtani a ny\u00fajtott szolg\u00e1ltat\u00e1sok hi\u00e1nyoss\u00e1gait (hib\u00e1it) (a tov\u00e1bbiakban:<\/p>\n<p>hi\u00e1nyoss\u00e1gok), az \u00dcgyf\u00e9l indokolatlan k\u00e9sedelem n\u00e9lk\u00fcl, de legk\u00e9s\u0151bb az \u00dcgyf\u00e9l<\/p>\n<p>hi\u00e1nyoss\u00e1gokr\u00f3l val\u00f3 tudom\u00e1sszerz\u00e9st\u0151l sz\u00e1m\u00edtott 2 munkanapon bel\u00fcl \u00e9rtes\u00edti a Szolg\u00e1ltat\u00f3t<\/p>\n<p>(a tov\u00e1bbiakban: \u201cpanasz\u201d). Ellenkez\u0151 esetben az eml\u00edtett id\u0151szak lej\u00e1rt\u00e1val az \u00dcgyf\u00e9l<\/p>\n<p>elvesz\u00edti a ny\u00fajtott szolg\u00e1ltat\u00e1sok hi\u00e1nyoss\u00e1gai\u00e9rt val\u00f3 felel\u0151ss\u00e9gb\u0151l ered\u0151 k\u00f6vetel\u00e9sek<\/p>\n<p>\u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9nek jog\u00e1t (a tov\u00e1bbiakban: \u201ckell\u00e9kszavatoss\u00e1g\u201d). A fentiek ellen\u00e9re a panasz<\/p>\n<p>vagy a kell\u00e9kszavatoss\u00e1g \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9nek joga legk\u00e9s\u0151bb a panasz t\u00e1rgy\u00e1t k\u00e9pez\u0151<\/p>\n<p>szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1t k\u00f6vet\u0151 6 h\u00f3napon bel\u00fcl megsz\u0171nik. A jelen pont szerinti panaszt\u00e9tel<\/p>\n<p>elmulaszt\u00e1sa mentes\u00edti a Szolg\u00e1ltat\u00f3t minden olyan k\u00e1r\u00e9rt val\u00f3 felel\u0151ss\u00e9g al\u00f3l, amely a panasz<\/p>\n<p>megt\u00e9tel\u00e9vel \u00e9s a Szolg\u00e1ltat\u00f3 \u00e1ltali kezel\u00e9s\u00e9vel (legal\u00e1bbis elm\u00e9letileg) elker\u00fclhet\u0151 lett volna.<\/p>\n<p>13.4 A Szolg\u00e1ltat\u00f3 a jelen \u00c1SZF egy\u00e9b rendelkez\u00e9seit\u0151l f\u00fcggetlen\u00fcl nem felel az al\u00e1bbiakb\u00f3l ered\u0151<\/p>\n<p>hi\u00e1nyoss\u00e1gok\u00e9rt, k\u00e9sedelmek\u00e9rt vagy szerz\u0151d\u00e9ses k\u00f6telezetts\u00e9gek megszeg\u00e9s\u00e9\u00e9rt:<\/p>\n<p>a) a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1nak (k\u00fcl\u00f6n\u00f6sen annak \u00f6sszetev\u0151inek) nem megfelel\u0151 vagy<\/p>\n<p>hib\u00e1s kezel\u00e9se a\u00a0Szolg\u00e1ltat\u00f3n k\u00edv\u00fcli szem\u00e9ly \u00e1ltal a szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1t k\u00f6vet\u0151en,<\/p>\n<p>b) ha a Szolg\u00e1ltat\u00f3 a szolg\u00e1ltat\u00e1s t\u00e1rgy\u00e1t vagy annak egy r\u00e9sz\u00e9t haszn\u00e1latra alkalmatlannak<\/p>\n<p>vagy a\u00a0munkafolyamat szerinti felt\u00e9teleknek nem megfelel\u0151nek min\u0151s\u00edtette, \u00e9s az \u00dcgyf\u00e9l<\/p>\n<p>(vagy az oldal\u00e1n \u00e1ll\u00f3 szem\u00e9ly, pl. a V\u00e9gs\u0151 Megrendel\u0151) a szolg\u00e1ltat\u00e1s t\u00e1rgy\u00e1t (k\u00fcl\u00f6n\u00f6sen<\/p>\n<p>annak egy r\u00e9sz\u00e9t) tov\u00e1bbi felhaszn\u00e1l\u00e1s vagy tov\u00e1bbi terjeszt\u00e9s c\u00e9lj\u00e1b\u00f3l m\u00e9gis kiadta,<\/p>\n<p>c) hib\u00e1k, a\u00a0munka folyamat szerint meg nem felel\u0151s\u00e9gek, amelyet az \u00dcgyf\u00e9l ezzel egy\u00fctt<\/p>\n<p>j\u00f3v\u00e1hagyott;<\/p>\n<p>d) egy alkatr\u00e9sz biztons\u00e1gi alkatr\u00e9szk\u00e9nt val\u00f3 azonos\u00edt\u00e1s\u00e1nak elmulaszt\u00e1sa jelen \u00c1SZF 8.5<\/p>\n<p>pontja szerint,<\/p>\n<p>e) vis maior k\u00f6r\u00fclm\u00e9nyek bek\u00f6vetkez\u00e9se. Vis maior k\u00f6r\u00fclm\u00e9nynek min\u0151s\u00fcl a) olyan<\/p>\n<p>rendk\u00edv\u00fcli k\u00f6r\u00fclm\u00e9ny, amelyet a Szerz\u0151d\u0151 F\u00e9l nem l\u00e1tott el\u0151re, \u00e9s\/vagy b) olyan<\/p>\n<p>k\u00f6r\u00fclm\u00e9ny, amely kapcs\u00e1n a Szerz\u0151d\u0151 F\u00e9l minden t\u0151le \u00e9sszer\u0171en elv\u00e1rhat\u00f3 er\u0151fesz\u00edt\u00e9st<\/p>\n<p>megtett k\u00f6vetkezm\u00e9nyei elh\u00e1r\u00edt\u00e1sa \u00e9rdek\u00e9ben; \u00e9s az b\u00e1rmely fenti k\u00f6r\u00fclm\u00e9ny<\/p>\n<p>bek\u00f6vetkez\u00e9sekor a Szerz\u0151d\u0151 F\u00e9l nem k\u00e9sedelemben azon k\u00f6telezetts\u00e9gei teljes\u00edt\u00e9s\u00e9vel,<\/p>\n<p>amely kapcs\u00e1n (vis maior k\u00f6r\u00fclm\u00e9nyeivel egy\u00fctt is) olyan helyzet \u00e1llt el\u0151, amelyben vis<\/p>\n<p>maior k\u00f6r\u00fclm\u00e9nyekre k\u00edv\u00e1n hivatkozni. A vis maior k\u00f6r\u00fclm\u00e9nynek min\u0151s\u00fcl k\u00fcl\u00f6n\u00f6sen<\/p>\n<p>(de nem kiz\u00e1r\u00f3lagosan): h\u00e1bor\u00fa, inv\u00e1zi\u00f3, k\u00fclf\u00f6ldi ellens\u00e9g cselekedetei, k\u00fclf\u00f6ldi<\/p>\n<p>ellens\u00e9ges cselekm\u00e9nyek, polg\u00e1rh\u00e1bor\u00fa, l\u00e1zad\u00e1s, a lakoss\u00e1g forradalmi felkel\u00e9se vagy<\/p>\n<p>m\u00e1s nyilv\u00e1nos zavarg\u00e1sok, katonai vagy h\u00f3d\u00edt\u00f3 hatalom k\u00f6vetkezm\u00e9nyei, elkobz\u00e1s vagy<\/p>\n<p>\u00e1llamos\u00edt\u00e1s, illetve lefoglal\u00e1s vagy megsemmis\u00edt\u00e9s \u00e1llami vagy m\u00e1s hat\u00f3s\u00e1gok rendelete<\/p>\n<p>alapj\u00e1n vagy v\u00e9grehajt\u00e1sa sor\u00e1n, b\u00e1rmely katonai fegyver nukle\u00e1ris hasad\u00e1ssal t\u00f6rt\u00e9n\u0151<\/p>\n<p>m\u0171k\u00f6d\u00e9s\u00e9nek k\u00f6vetkezm\u00e9nyei vagy radioakt\u00edv er\u0151, f\u00fcggetlen\u00fcl att\u00f3l, hogy b\u00e9ke vagy<\/p>\n<p>h\u00e1bor\u00fa idej\u00e9n t\u00f6rt\u00e9nik, balesetek, term\u00e9szeti katasztr\u00f3f\u00e1k, hossz\u00fa t\u00e1v\u00fa \u00e1ramkimarad\u00e1sok,<\/p>\n<p>v\u00e1ls\u00e1ghelyzet vagy m\u00e1s hasonl\u00f3 kiv\u00e9teles k\u00f6r\u00fclm\u00e9nyek k\u00f6z\u00f6tt, bele\u00e9rtve a Magyar<\/p>\n<p>K\u00f6zt\u00e1rsas\u00e1g ter\u00fclet\u00e9n a megfelel\u0151 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges \u00e1ruk<\/p>\n<p>meghib\u00e1sod\u00e1s\u00e1t, amelyeket a Szolg\u00e1ltat\u00f3 k\u00f6teles biztos\u00edtani. Nem min\u0151s\u00fclnek vis maior<\/p>\n<p>k\u00f6r\u00fclm\u00e9nynek azok a k\u00f6r\u00fclm\u00e9nyek, amelyek kiz\u00e1r\u00f3lag a szerz\u0151d\u0151 f\u00e9l szem\u00e9lyes vagy<\/p>\n<p>vagyoni k\u00f6r\u00fclm\u00e9nyeib\u0151l, vagy \u00fczleti szok\u00e1sokb\u00f3l erednek, bele\u00e9rtve a k\u00e9pzett munkaer\u0151<\/p>\n<p>hi\u00e1ny\u00e1t, harmadik felek harmadik felek szerz\u0151d\u00e9ses k\u00f6telezetts\u00e9geinek nem teljes\u00edt\u00e9s\u00e9t, a<\/p>\n<p>szerz\u0151d\u0151 f\u00e9l kedvez\u0151tlen gazdas\u00e1gi helyzet\u00e9t.<\/p>\n<p>13.5 Az \u00dcgyf\u00e9l k\u00f6teles a Szolg\u00e1ltat\u00f3val a sz\u00fcks\u00e9ges m\u00e9rt\u00e9kben egy\u00fcttm\u0171k\u00f6dni (k\u00fcl\u00f6n\u00f6sen, de nem<\/p>\n<p>kiz\u00e1r\u00f3lagosan a Szolg\u00e1ltat\u00f3 \u00e1ltal k\u00e9rt m\u00e9rt\u00e9kben) a panasz kivizsg\u00e1l\u00e1sa sor\u00e1n, \u00edgy k\u00fcl\u00f6n\u00f6sen<\/p>\n<p>k\u00f6teles f\u00e9nyk\u00e9pes dokument\u00e1ci\u00f3t, dokumentumokat, kommunik\u00e1ci\u00f3s jegyz\u0151k\u00f6nyveket, az<\/p>\n<p>\u00dcgyf\u00e9l vagy a V\u00e9gs\u0151 megrendel\u0151 rendelkez\u00e9s\u00e9re \u00e1ll\u00f3, a panasszal vagy az ig\u00e9nyelt<\/p>\n<p>szolg\u00e1ltat\u00e1ssal kapcsolatos vagy esetlegesen relev\u00e1ns adatokat rendelkez\u00e9sre bocs\u00e1tani.<\/p>\n<p>13.5.1 Az \u00fcgyf\u00e9l 13.5 pont szerinti k\u00f6telezetts\u00e9g\u00e9nek \u00f6t napot meghalad\u00f3an k\u00e9sedelmes<\/p>\n<p>teljes\u00edt\u00e9se a beny\u00fajtott panaszon alapul\u00f3 kell\u00e9kszavatoss\u00e1gb\u00f3l ered\u0151 ig\u00e9nyek<\/p>\n<p>megsz\u0171n\u00e9s\u00e9t eredm\u00e9nyezi.<\/p>\n<p>13.6 A panaszt a k\u00e9relm\u00e9t k\u00f6vet\u0151en indokolatlan k\u00e9sedelem n\u00e9lk\u00fcl, legk\u00e9s\u0151bb a k\u00e9relem<\/p>\n<p>beny\u00fajt\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott 3 munkanapon bel\u00fcl fel kell dolgozni, \u00e9s a lehet\u0151 legr\u00f6videbb id\u0151n<\/p>\n<p>bel\u00fcl meg kell oldani. A Szolg\u00e1ltat\u00f3 v\u00e1llalja, hogy a panaszt a panasz beny\u00fajt\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott<\/p>\n<p>30 napon bel\u00fcl tudom\u00e1sul veszi vagy elutas\u00edtja. Azzal az id\u0151tartammal, amely alatt a<\/p>\n<p>Szolg\u00e1ltat\u00f3 a panaszt a Szolg\u00e1ltat\u00f3 \u00e1ltal a\u00a013.5 pont szerint k\u00e9rt egy\u00fcttm\u0171k\u00f6d\u00e9s k\u00e9r\u00e9se miatt<\/p>\n<p>nem tudja elb\u00edr\u00e1lni (azaz az egy\u00fcttm\u0171k\u00f6d\u00e9s ir\u00e1nti megkeres\u00e9st\u0151l az egy\u00fcttm\u0171k\u00f6d\u00e9s ny\u00fajt\u00e1s\u00e1ig<\/p>\n<p>eltelt id\u0151pontig) az el\u0151z\u0151 mondatban \u00edrt hat\u00e1rid\u0151 meghosszabbodik<\/p>\n<p>13.6.1 Jogos panasz eset\u00e9n az \u00dcgyf\u00e9lnek joga van \u00e9sszer\u0171 \u00e1rlesz\u00e1ll\u00edt\u00e1sra a Megrendel\u00e9s\u00e9rt<\/p>\n<p>kisz\u00e1ml\u00e1zott d\u00edjb\u00f3l. Ez csak akkor \u00e9rv\u00e9nyes, ha a Szolg\u00e1ltat\u00f3 a panasz elismer\u00e9s\u00e9re<\/p>\n<p>vagy elutas\u00edt\u00e1s\u00e1ra nyitva \u00e1ll\u00f3 hat\u00e1rid\u0151n bel\u00fcl nem \u00e9rtes\u00edti a megb\u00edz\u00f3t arr\u00f3l, hogy<\/p>\n<p>gondoskodni fog a felt\u00e1rt hi\u00e1nyoss\u00e1gok d\u00edjmentes megsz\u00fcntet\u00e9s\u00e9r\u0151l. A<\/p>\n<p>Szolg\u00e1ltat\u00f3nak joga van megv\u00e1lasztani a panasz megold\u00e1s\u00e1nak m\u00f3dj\u00e1t. Abban az<\/p>\n<p>esetben, ha a felt\u00e1rt hi\u00e1nyoss\u00e1got a Szolg\u00e1ltat\u00f3 ingyenesen kik\u00fcsz\u00f6b\u00f6li, az \u00dcgyf\u00e9l<\/p>\n<p>nem jogosult a jelen pont els\u0151 mondata szerinti megfelel\u0151 \u00e1rengedm\u00e9nyre.<\/p>\n<p>13.6.2 Ha a\u00a0bejelentett panasz jelen \u00c1SZF 3.1a) pontja alapj\u00e1n jogos, a\u00a0Szolg\u00e1ltat\u00f3 jogosult<\/p>\n<p>arra, hogy az \u00dcgyf\u00e9lt\u0151l a\u00a0hib\u00e1val \u00e9rintett alketr\u00e9szek \u00fajb\u00f3li rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1t<\/p>\n<p>k\u00e9rje (kiv\u00e9ve akkor, ha az alketr\u00e9szeket m\u00e1r igazolhat\u00f3 m\u00f3don beszerelt\u00e9k abba az<\/p>\n<p>egys\u00e9gbe, amelynek a\u00a0r\u00e9sz\u00e9t k\u00e9pezik), az \u00dcgyf\u00e9l pedig k\u00f6teles e k\u00e9r\u00e9snek eleget<\/p>\n<p>tenni oly m\u00f3don, hogy a\u00a0Szolg\u00e1ltat\u00f3 k\u00e9pes legyen az ism\u00e9telt ellen\u0151rz\u00e9s elv\u00e9gz\u00e9s\u00e9re<\/p>\n<p>\u00e9s k\u00fcl\u00f6n d\u00edjig\u00e9ny n\u00e9lk\u00fcl elt\u00e1vol\u00edthassa a\u00a0kifog\u00e1solt hib\u00e1kat annak \u00e9rdek\u00e9ben, hogy<\/p>\n<p>megel\u0151zze a\u00a0lehets\u00e9ges k\u00e1rokat. Az \u00dcgyf\u00e9l k\u00f6teles e k\u00e9r\u00e9snek eleget tenni.<\/p>\n<p>Amennyiben az \u00fcgyf\u00e9l e k\u00f6telezetts\u00e9g\u00e9t megszegi, az \u00dcgyf\u00e9l panasz alapj\u00e1t k\u00e9pez\u0151<\/p>\n<p>kell\u00e9kszavatos\u00e1gi jogai megsz\u0171nnek; jelen renelkez\u00e9s az \u00c1SZF 14.4.1 pontja<\/p>\n<p>rendelkez\u00e9seit nem \u00e9rinti.<\/p>\n<p>13.6.3 Az \u00dcgyf\u00e9lnek kiv\u00e9teles esetekben joga van a hi\u00e1nyoss\u00e1g harmadik szem\u00e9ly \u00e1ltali, a<\/p>\n<p>Szolg\u00e1ltat\u00f3 k\u00f6lts\u00e9g\u00e9re t\u00f6rt\u00e9n\u0151 megsz\u00fcntet\u00e9s\u00e9r\u0151l gondoskodni, felt\u00e9ve, hogy az ilyen<\/p>\n<p>k\u00f6lts\u00e9gek Szolg\u00e1ltat\u00f3 \u00e1ltali megt\u00e9r\u00edt\u00e9s\u00e9hez az al\u00e1bbi felt\u00e9telek mindegyike teljes\u00fcl:<\/p>\n<p>a) az \u00dcgyf\u00e9l a jelen \u00c1SZF alapj\u00e1n szab\u00e1lyszer\u0171en panaszt ny\u00fajtott be, \u00e9s a<\/p>\n<p>Szolg\u00e1ltat\u00f3 nem \u00e9lt a\u00a0hiba kijav\u00edt\u00e1s\u00e1nak lehet\u0151s\u00e9g\u00e9vel, vagy a panaszt a jelen<\/p>\n<p>\u00c1SZF szerinti hat\u00e1rid\u0151n bel\u00fcl, vagy a Szolg\u00e1ltat\u00f3val k\u00f6t\u00f6tt, bizony\u00edthat\u00f3an k\u00fcl\u00f6n<\/p>\n<p>\u00edr\u00e1sbeli meg\u00e1llapod\u00e1s szerinti hat\u00e1rid\u0151n bel\u00fcl nem rendezte, vagy ha a<\/p>\n<p>Szolg\u00e1ltat\u00f3 \u00edr\u00e1sban, bizony\u00edthat\u00f3 m\u00f3don hozz\u00e1j\u00e1rult ahhoz, hogy a hib\u00e1t m\u00e1s<\/p>\n<p>szem\u00e9ly elt\u00e1vol\u00edtsa,<\/p>\n<p>b) jelen \u00c1SZF 3.1a) pontj\u00e1t \u00e9rint\u0151 feladat eset\u00e9n az \u00dcgyf\u00e9l lehet\u0151v\u00e9 tette a<\/p>\n<p>Szolg\u00e1ltat\u00f3 sz\u00e1m\u00e1ra, hogy ellen\u0151rizze \u00a0a feladat eredm\u00e9ny\u00e9t (k\u00fcl\u00f6n\u00f6sen a<\/p>\n<p>Szerz\u0151d\u00e9s t\u00e1rgy\u00e1t k\u00e9pez\u0151 r\u00e9szek ism\u00e9telt ellen\u0151rz\u00e9se form\u00e1j\u00e1ban; 13.2 vagy<\/p>\n<p>13.6.2 pont szerint) \u00e9s a Szolg\u00e1ltat\u00f3 nem gondoskodott a\u00a0megfelel\u0151 orvosl\u00e1sr\u00f3l,<\/p>\n<p>vagy nem \u00e9lt azzal a lehet\u0151s\u00e9ggel, hogy \u00e9sszer\u0171 id\u0151n bel\u00fcl elv\u00e9gezze az\u00a0ism\u00e9telt<\/p>\n<p>ellen\u0151rz\u00e9st,<\/p>\n<p>c) Az ism\u00e9telt v\u00e1logat\u00e1st\/jav\u00edt\u00e1st\/vagy a hi\u00e1nyoss\u00e1got megsz\u00fcntet\u0151 egy\u00e9b<\/p>\n<p>szolg\u00e1ltat\u00e1st harmadik f\u00e9l v\u00e9gzi hasonl\u00f3 m\u00e9rt\u00e9kben, mint azt a feladatot, amelyre<\/p>\n<p>a\u00a0hiba elt\u00e1vol\u00edt\u00e1sa vonatkozik (k\u00fcl\u00f6n\u00f6sen az id\u0151, a munkafolyamat \u00e9s a<\/p>\n<p>hi\u00e1nyoss\u00e1g orvosl\u00e1s\u00e1nak a szerz\u0151d\u00e9s \u00e1r\u00e1hoz viszony\u00edtott k\u00f6lts\u00e9gei tekintet\u00e9ben),<\/p>\n<p>\u00e9s a v\u00e1llalkoz\u00f3 megkapta az \u00f6sszehasonl\u00edthat\u00f3 terjedelmet igazol\u00f3 megfelel\u0151<\/p>\n<p>dokumentumokat.<\/p>\n<p>Az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 \u00edr\u00e1sban, bizony\u00edthat\u00f3 m\u00f3don meg\u00e1llapodhat a jelen pont<\/p>\n<p>szerinti k\u00f6lts\u00e9gt\u00e9r\u00edt\u00e9s egy\u00e9b felt\u00e9teleir\u0151l is.<\/p>\n<p>13.7 Amennyiben az \u00dcgyf\u00e9l szok\u00e1sosan a 8D Riportot haszn\u00e1lja, a Szolg\u00e1ltat\u00f3 az \u00dcgyf\u00e9l k\u00e9r\u00e9s\u00e9re<\/p>\n<p>a 8D-nek megfelel\u0151 8D-riportot bocs\u00e1tja az \u00dcgyf\u00e9l rendelkez\u00e9s\u00e9re.<\/p>\n<p>13.8 A panaszkezel\u00e9s m\u00f3dj\u00e1r\u00f3l \u00edr\u00e1sos jegyz\u0151k\u00f6nyv k\u00e9sz\u00edt\u00e9se eset\u00e9n azt a\u00a0szolg\u00e1ltat\u00f3 10.1 pont<\/p>\n<p>szerinti arra feljogos\u00edtott szem\u00e9ly\u00e9nek al\u00e1 kell \u00edrnia \u00e9s al\u00e1 kell \u00edrnia az \u00dcgyf\u00e9l nev\u00e9ben annak<\/p>\n<p>a\u00a0szem\u00e9lynek is, aki az \u00dcgyf\u00e9l nev\u00e9ben panaszt ny\u00fajtott be, vagy jelen \u00c1SZF 10.2 pontj\u00e1ban<\/p>\n<p>meghat\u00e1rozott szem\u00e9lynek. Az \u00dcgyf\u00e9lnek jog\u00e1ban \u00e1ll az \u00edr\u00e1sos jegyz\u0151k\u00f6nyvben<\/p>\n<p>a\u00a0megjegyz\u00e9seit vagy \u00e1ll\u00e1spontj\u00e1t felt\u00fcntetni.<\/p>\n<p>13.9 A Szerz\u0151d\u0151 Felek a panaszkezel\u00e9s m\u00f3dj\u00e1r\u00f3l \u00edr\u00e1sos jegyz\u0151k\u00f6nyvben mindig meg\u00e1llapodhatnak<\/p>\n<p>a panasz kezel\u00e9s\u00e9nek vagy megold\u00e1s\u00e1nak m\u00e1s m\u00f3dj\u00e1r\u00f3l.<\/p>\n<p style=\"text-align: center\"><b>14. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Az alkatr\u00e9szek tulajdonjoga, k\u00e1rfelel\u0151ss\u00e9g \u00e9s k\u00e1rt\u00e9r\u00edt\u00e9s<\/b><\/p>\n<p>14.1 A Szolg\u00e1ltat\u00f3 nem v\u00e1lik a Megrendel\u00e9s teljes\u00edt\u00e9se c\u00e9lj\u00e1b\u00f3l \u00e1tvett alkatr\u00e9szek tulajdonos\u00e1v\u00e1.<\/p>\n<p>14.2 A Szolg\u00e1ltat\u00f3 felel a Szolg\u00e1ltat\u00f3 azon alkalmazottainak v\u00e9tkes magatart\u00e1s\u00e1\u00e9rt, akik az<\/p>\n<p>\u00dcgyf\u00e9lt\u0151l (vagy a V\u00e9gs\u0151 Megrendel\u0151t\u0151l) a Megrendel\u00e9s teljes\u00edt\u00e9se c\u00e9lj\u00e1b\u00f3l \u00e1tvett<\/p>\n<p>alkatr\u00e9szekben k\u00e1rt, vesztes\u00e9get vagy megsemmis\u00fcl\u00e9st okoznak, ha ilyen cselekm\u00e9nyek a<\/p>\n<p>Megrendel\u00e9s teljes\u00edt\u00e9se sor\u00e1n t\u00f6rt\u00e9ntek. Az ilyen v\u00e9tkes magatart\u00e1s\u00e9rt azonban a\u00a0Szolg\u00e1ltat\u00f3<\/p>\n<p>nem felel\u0151s abban az esetben, ha a a k\u00e1r, vesztes\u00e9g vagy megsemmis\u00fcl\u00e9s az ilyen v\u00e9tkes<\/p>\n<p>cselekm\u00e9nyekt\u0151l f\u00fcggetlen\u00fcl k\u00f6vetkezett be, vagy olyan cselekm\u00e9ny eset\u00e9n, amellyel a<\/p>\n<p>v\u00e1llalkoz\u00f3 alkalmazottja elh\u00e1r\u00edtott egy olyan k\u00f6zvetlen vesz\u00e9lyt, amelyet nem \u0151 okozott, vagy<\/p>\n<p>ha a k\u00e1rt a sz\u00fcks\u00e9ges v\u00e9dekez\u00e9s sor\u00e1n egy k\u00fcsz\u00f6b\u00f6n \u00e1ll\u00f3 vagy folyamatban l\u00e9v\u0151 t\u00e1mad\u00e1s<\/p>\n<p>ellen okozta. A Szolg\u00e1ltat\u00f3 nem felel a k\u00e1r\u00e9rt jogszab\u00e1lyban meghat\u00e1rozott esetekben (pl. ha a<\/p>\n<p>k\u00f6telezetts\u00e9gszeg\u00e9st a felel\u0151ss\u00e9get kiz\u00e1r\u00f3 k\u00f6r\u00fclm\u00e9ny okozta, vagy ha a\u00a0k\u00e1rokat a\u00a0jelen \u00c1SZF<\/p>\n<p>13.4 e) szerint meghat\u00e1rozott vis maior k\u00f6r\u00fclm\u00e9nyek okozt\u00e1k).<\/p>\n<p>14.3 Olyan k\u00e1r eset\u00e9n, amely\u00e9rt a szolg\u00e1ltat\u00f3 jelen \u00c1SZF 14.2 alapj\u00e1n felel\u0151s, a k\u00e1rt az eredeti<\/p>\n<p>\u00e1llapot helyre\u00e1ll\u00edt\u00e1s\u00e1val vagy p\u00e9nzbeli k\u00e1rt\u00e9r\u00edt\u00e9ssel kell megfizetni, a v\u00e1laszt\u00e1s joga<\/p>\n<p>a\u00a0Szolg\u00e1ltat\u00f3t illeti.<\/p>\n<p>14.4 A Szolg\u00e1ltat\u00f3 \u00e1ltal fizetend\u0151 k\u00e1r megt\u00e9r\u00edt\u00e9s\u00e9nek korl\u00e1tai<\/p>\n<p>14.4.1 A Szolg\u00e1ltat\u00f3 felel a V\u00e1llalkoz\u00f3 \u00e1ltal a ny\u00fajtott szolg\u00e1ltat\u00e1sok hi\u00e1nyoss\u00e1gaival (hib\u00e1s<\/p>\n<p>teljes\u00edt\u00e9ssel) okozott k\u00e1r\u00e9rt, ha azt\u00a0az \u00dcgyf\u00e9l \u00e1ltal a jelen \u00c1SZF-nek megfelel\u0151en<\/p>\n<p>megfelel\u0151en \u00e9rv\u00e9nyes\u00edtett panasz megold\u00e1sa keret\u00e9ben nem orvosolta azt.<\/p>\n<p>Amennyiben az \u00dcgyf\u00e9l a Szolg\u00e1ltat\u00f3 k\u00e9r\u00e9se alapj\u00e1n nem bocs\u00e1totta a Szolg\u00e1ltat\u00f3<\/p>\n<p>rendelkez\u00e9s\u00e9re az alkatr\u00e9szeket jelen \u00c1SZF 13.6.2 pont rendelkez\u00e9sei szerint \u00fajb\u00f3li<\/p>\n<p>ellen\u0151rz\u00e9sre, nem jogosult k\u00e1rt\u00e9r\u00edt\u00e9sre az el nem v\u00e9gzett ellen\u0151rz\u00e9s eredm\u00e9nyek\u00e9nt<\/p>\n<p>keletkezett k\u00e1rok\u00e9rt, vagy olyan k\u00e1rok\u00e9rt, amelyeket egy ilyen, k\u00fcl\u00f6n d\u00edj n\u00e9lk\u00fcli<\/p>\n<p>ellen\u0151rz\u00e9ssel el lehetett volna ker\u00fclni.<\/p>\n<p>14.4.2 A Szolg\u00e1ltat\u00f3 felel tov\u00e1bb\u00e1 az \u00dcgyf\u00e9l vagyon\u00e1ban a\u00a0tev\u00e9kenys\u00e9ge sor\u00e1n okozott, az<\/p>\n<p>\u00c1SZF 14.4.1 k\u00f6r\u00e9n k\u00edv\u00fcli k\u00e1rok\u00e9rt.<\/p>\n<p>14.4.3 Azokban az esetekben, amikor k\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny mer\u00fcl fel, a Szolg\u00e1ltat\u00f3 k\u00f6teles<\/p>\n<p>biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1sok ir\u00e1nti ig\u00e9nyt beny\u00fajtani a k\u00e1resem\u00e9ny miatt a<\/p>\n<p>biztos\u00edt\u00f3t\u00e1rsas\u00e1g\u00e1n\u00e1l.<\/p>\n<p>14.4.4 A Szolg\u00e1ltat\u00f3 a k\u00e1r\u00e1t teljes eg\u00e9sz\u00e9ben, de legfeljebb a Szolg\u00e1ltat\u00f3 \u00e1ltal a<\/p>\n<p>biztos\u00edt\u00f3j\u00e1val k\u00f6t\u00f6tt felel\u0151ss\u00e9gbiztos\u00edt\u00e1sb\u00f3l a Szolg\u00e1ltat\u00f3 \u00e1ltal kapott vagy a<\/p>\n<p>Szolg\u00e1ltat\u00f3 Biztos\u00edt\u00f3ja \u00e1ltal kifizetett biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1s \u00f6sszeg\u00e9ig t\u00e9r\u00edti meg,<\/p>\n<p>azzal a felt\u00e9tellel, hogy a biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1st a biztos\u00edt\u00f3 kifizeti. Amennyiben a<\/p>\n<p>biztos\u00edt\u00f3 a biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1st nem k\u00f6zvetlen\u00fcl az \u00dcgyf\u00e9lnek, hanem a<\/p>\n<p>Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re ny\u00fajtja, a Szolg\u00e1ltat\u00f3 a Szolg\u00e1ltat\u00f3 biztos\u00edt\u00f3j\u00e1t\u00f3l \u00edgy kapott<\/p>\n<p>szolg\u00e1ltat\u00e1st a Biztos\u00edt\u00e1si Szolg\u00e1ltat\u00e1snak a Biztos\u00edt\u00f3t\u00f3l t\u00f6rt\u00e9n\u0151 meg\u00e9rkez\u00e9s\u00e9t\u0151l<\/p>\n<p>sz\u00e1m\u00edtott 15 napon bel\u00fcl k\u00f6teles \u00e1tutalni az \u00dcgyf\u00e9lnek, ha az \u00dcgyf\u00e9l \u00edr\u00e1sban,<\/p>\n<p>bizony\u00edthat\u00f3 m\u00f3don meghat\u00e1rozta azt a sz\u00e1mlasz\u00e1mot, amelyre a k\u00e1rig\u00e9nyt ki kell<\/p>\n<p>fizetni. A fentiek nem vonatkoznak a Szolg\u00e1ltat\u00f3 \u00e1ltal az \u00dcgyf\u00e9l r\u00e9sz\u00e9re k\u00f6z\u00f6s<\/p>\n<p>megegyez\u00e9ssel a teljes\u00edt\u00e9s Biztos\u00edt\u00f3 \u00e1ltali kifizet\u00e9s\u00e9t megel\u0151z\u0151en kifizetett<\/p>\n<p>visszat\u00e9r\u00edt\u00e9s m\u00e9rt\u00e9k\u00e9re.<\/p>\n<p>14.4.5 Amennyiben a Szolg\u00e1ltat\u00f3 biztos\u00edt\u00f3ja a k\u00e1resem\u00e9nyb\u0151l sz\u00e1rmaz\u00f3 biztos\u00edt\u00e1si<\/p>\n<p>szolg\u00e1ltat\u00e1st b\u00e1rmilyen okb\u00f3l legk\u00e9s\u0151bb a biztos\u00edt\u00e1si k\u00e1rig\u00e9ny beny\u00fajt\u00e1s\u00e1t\u00f3l<\/p>\n<p>sz\u00e1m\u00edtott 6 h\u00f3napon bel\u00fcl nem fizeti ki, a Szolg\u00e1ltat\u00f3 v\u00e1llalja, hogy az \u00dcgyf\u00e9l<\/p>\n<p>k\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny\u00e9t annak a Szerz\u0151d\u00e9snek az \u00e9rt\u00e9k\u00e9ig t\u00e9r\u00edti meg, amelyre a<\/p>\n<p>k\u00e1resem\u00e9ny vonatkozik. Az 1 h\u00f3napn\u00e1l hosszabb id\u0151tartam\u00fa szerz\u0151d\u00e9sek eset\u00e9ben a<\/p>\n<p>szerz\u0151d\u00e9s \u00e9rt\u00e9k\u00e9t a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek utols\u00f3 6 h\u00f3napj\u00e1b\u00f3l kisz\u00e1m\u00edtott<\/p>\n<p>szerz\u0151d\u00e9ses \u00e9rt\u00e9kek (\u00e1fa n\u00e9lk\u00fcli sz\u00e1ml\u00e1zott \u00f6sszegek) \u00e1tlagak\u00e9nt hat\u00e1rozz\u00e1k meg. Ha<\/p>\n<p>azonban a szerz\u0151d\u00e9s 1 h\u00f3napn\u00e1l tov\u00e1bb, de kevesebb mint 6 h\u00f3napig tartott, az<\/p>\n<p>\u00e1tlagot a szerz\u0151d\u00e9s id\u0151tartam\u00e1nak h\u00f3napjaib\u00f3l kell kisz\u00e1m\u00edtani. Az \u00dcgyf\u00e9l \u00e9s a<\/p>\n<p>Szolg\u00e1ltat\u00f3 \u00edr\u00e1sban, bizony\u00edthat\u00f3 m\u00f3don, m\u00e1s m\u00f3don is meg\u00e1llapodhat. Ez nem \u00e9rinti<\/p>\n<p>az \u00c1SZF 14.4.4 pontj\u00e1ban foglalt rendelkez\u00e9st, azaz ha a Szolg\u00e1ltat\u00f3 biztos\u00edt\u00f3ja a<\/p>\n<p>biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1st a jelen pont els\u0151 mondat\u00e1nak teljes\u00edt\u00e9s\u00e9t k\u00f6vet\u0151en fizeti ki,<\/p>\n<p>az \u00dcgyf\u00e9l jogosult a biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1s \u00f6sszege \u00e9s a biztos\u00edt\u00f3 \u00e1ltal ny\u00fajtott<\/p>\n<p>biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1sb\u00f3l a jelen pont els\u0151 mondata alapj\u00e1n kapott szolg\u00e1ltat\u00e1s<\/p>\n<p>k\u00fcl\u00f6nb\u00f6zet\u00e9re; Ha az \u00fcgyf\u00e9l t\u00f6bbet kapott, mint amennyire jogosult (k\u00fcl\u00f6n\u00f6sen a<\/p>\n<p>biztos\u00edt\u00f3t\u00e1rsas\u00e1g k\u00f6zvetlen teljes\u00edt\u00e9s\u00e9nek eredm\u00e9nyek\u00e9nt), k\u00f6teles a k\u00fcl\u00f6nb\u00f6zetet<\/p>\n<p>visszafizetni a szolg\u00e1ltat\u00f3nak.<\/p>\n<p>14.4.6 Abban az esetben, ha a Szolg\u00e1ltat\u00f3 biztos\u00edt\u00f3ja a biztos\u00edt\u00e1si szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1t<\/p>\n<p>b\u00e1rmely okb\u00f3l megtagadja (kiv\u00e9ve, ha a Szolg\u00e1ltat\u00f3 a biztos\u00edt\u00e1si esem\u00e9ny<\/p>\n<p>kivizsg\u00e1l\u00e1s\u00e1ban nem m\u0171k\u00f6d\u00f6tt egy\u00fctt), a jelen \u00c1SZF 14.4.5 pontj\u00e1ban meghat\u00e1rozott<\/p>\n<p>fizetend\u0151 \u00f6sszeg egy\u00fattal k\u00e1rt\u00e9r\u00edt\u00e9si limitnek is min\u0151s\u00fcl.<\/p>\n<p>14.4.7 A Szolg\u00e1ltat\u00f3val szembeni k\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny el\u0151felt\u00e9tele a Szolg\u00e1ltat\u00f3 bizony\u00edthat\u00f3<\/p>\n<p>hib\u00e1ja. Az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6telezetts\u00e9get v\u00e1llal arra, hogy a k\u00e1rok rendez\u00e9se<\/p>\n<p>\u00e9rdek\u00e9ben minden sz\u00fcks\u00e9ges, de a m\u00e1sik f\u00e9l \u00e1ltal k\u00fcl\u00f6n\u00f6sen k\u00e9rt egy\u00fcttm\u0171k\u00f6d\u00e9st<\/p>\n<p>(ide\u00e9rtve a sz\u00fcks\u00e9ges dokument\u00e1ci\u00f3 rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1t is) megadnak<\/p>\n<p>egym\u00e1snak annak \u00e9rdek\u00e9ben, hogy i) a felmer\u00fclt k\u00e1r a Szolg\u00e1ltat\u00f3 biztos\u00edt\u00e1s\u00e1nak<\/p>\n<p>keret\u00e9ben k\u00f6vetelhet\u0151 legyen, ii) a Szolg\u00e1ltat\u00f3 felel\u0151ss\u00e9ge k\u00e9ts\u00e9get kiz\u00e1r\u00f3an<\/p>\n<p>meg\u00e1llap\u00edthat\u00f3 legyen. E k\u00f6telezetts\u00e9g megszeg\u00e9se eset\u00e9n a k\u00e1rt\u00e9r\u00edt\u00e9sre vonatkoz\u00f3<\/p>\n<p>valamennyi hat\u00e1rid\u0151 a k\u00e9sedelem tartam\u00e1val meghosszabbodik. Hasonl\u00f3k\u00e9ppen<\/p>\n<p>biztos\u00edtani kell az e pont szerinti egy\u00fcttm\u0171k\u00f6d\u00e9st azokban az esetekben, amikor<\/p>\n<p>int\u00e9zked\u00e9seket kell hozni a k\u00e1r minimaliz\u00e1l\u00e1sa \u00e9rdek\u00e9ben.<\/p>\n<p>14.4.8 A Szolg\u00e1ltat\u00f3nak mindig joga van megt\u00e9r\u00edteni a k\u00e1rt az\u00e1ltal, hogy vissza\u00e1ll\u00edtja<\/p>\n<p>eredeti \u00e1llapotot. Az \u00dcgyf\u00e9l nem jogosult ezt a jogot megtagadni a Szolg\u00e1ltat\u00f3t\u00f3l,<\/p>\n<p>ellenkez\u0151 esetben a Szolg\u00e1ltat\u00f3 felel\u0151ss\u00e9ge az okozott k\u00e1rok\u00e9rt e jog<\/p>\n<p>megtagad\u00e1s\u00e1nak pillanat\u00e1ban megsz\u0171nik.<\/p>\n<p>14.4.9 Amennyiben a Szolg\u00e1ltat\u00f3 a k\u00e1r\u00e9rt nem egyed\u00fcl, hanem m\u00e1sokkal egy\u00fcttesen felel<\/p>\n<p>(megosztott felel\u0151ss\u00e9g), \u00fagy a Szolg\u00e1ltat\u00f3 az \u00dcgyf\u00e9llel szemben csak felel\u0151ss\u00e9ge<\/p>\n<p>m\u00e9rt\u00e9k\u00e9ig felel a k\u00e1r\u00e9rt. A k\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny nem alapos, ha \u00e9sszer\u0171 \u00e9s bizony\u00edthat\u00f3<\/p>\n<p>k\u00e9ts\u00e9g mer\u00fcl fel azzal kapcsolatban, hogy a k\u00e1rt a Szolg\u00e1ltat\u00f3 okozta.<\/p>\n<p>14.4.10 A jelen \u00c1SZF egy\u00e9b rendelkez\u00e9seit\u0151l f\u00fcggetlen\u00fcl csak a t\u00e9nyleges vagyoni k\u00e1r ker\u00fcl<\/p>\n<p>megt\u00e9r\u00edt\u00e9s\u00e9re, m\u00edg az \u00dcgyf\u00e9l nem jogosult s\u00e9relemd\u00edj (pl. j\u00f3 h\u00edrn\u00e9v, goodwill, know-<\/p>\n<p>how stb. s\u00e9r\u00fcl\u00e9se eset\u00e9n) \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9re, illetve elmaradt haszon, b\u00edrs\u00e1g, k\u00f6tb\u00e9r \u00e9s<\/p>\n<p>k\u00e9sedelmi kamat megt\u00e9r\u00edt\u00e9s\u00e9re a Szolg\u00e1ltat\u00f3val szemben. Az \u00dcgyf\u00e9l nem jogosult<\/p>\n<p>tov\u00e1bb\u00e1 harmadik szem\u00e9lyeknek okozott olyan k\u00e1r megt\u00e9r\u00edt\u00e9s\u00e9re, amelyet az \u00dcgyf\u00e9l<\/p>\n<p>regressz\u00edv m\u00f3don \u00e1t k\u00edv\u00e1n h\u00e1r\u00edtani a Szolg\u00e1ltat\u00f3ra.<\/p>\n<p>14.4.11 Az egy k\u00e1resem\u00e9nyb\u0151l ered\u0151 k\u00e1rok\u00e9rt j\u00e1r\u00f3 k\u00e1rt\u00e9r\u00edt\u00e9s maxim\u00e1lis \u00f6sszege 100 000<\/p>\n<p>eur\u00f3 (sz\u00e1zezer eur\u00f3), kiv\u00e9ve, ha e cikk m\u00e1s rendelkez\u00e9sei alacsonyabb maxim\u00e1lis<\/p>\n<p>k\u00e1rt\u00e9r\u00edt\u00e9si \u00f6sszeget \u00edrnak el\u0151. A szerz\u0151d\u0151 felek a megrendel\u00e9sben m\u00e1sk\u00e9nt is<\/p>\n<p>meg\u00e1llapodhatnak.<\/p>\n<p>14.4.12 A 14. cikk rendelkez\u00e9sei semmilyen m\u00f3don nem \u00e9rintik a jelen \u00c1SZF 14.5 pontj\u00e1t.<\/p>\n<p>14.4.13 A 14. cikk rendelkez\u00e9sei megfelel\u0151en alkalmazand\u00f3k a titoktart\u00e1si k\u00f6telezetts\u00e9g<\/p>\n<p>megs\u00e9rt\u00e9s\u00e9vel okozott k\u00e1rok\u00e9rt val\u00f3 felel\u0151ss\u00e9gre a jelen \u00c1SZF 15.5 \u00e9s azt k\u00f6vet\u0151<\/p>\n<p>cikkek szerint.<\/p>\n<p>14.5 Ha az \u00dcgyf\u00e9l nem teljes\u00edtette jelen \u00c1SZF 5.8 pontj\u00e1ban meghat\u00e1rozott k\u00f6telezetts\u00e9gek<\/p>\n<p>b\u00e1rmelyik\u00e9t, akkor:<\/p>\n<p>a) a Szolg\u00e1ltat\u00f3 a jelen cikk egy\u00e9b rendelkez\u00e9seit\u0151l f\u00fcggetlen\u00fcl nem felel az \u00dcgyfelet vagy<\/p>\n<p>harmadik szem\u00e9lyeket a szabv\u00e1nyon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k nem megfelel\u0151 haszn\u00e1lat\u00e1b\u00f3l<\/p>\n<p>ered\u0151en \u00e9rt k\u00e1rok\u00e9rt,<\/p>\n<p>b) Az \u00dcgyf\u00e9l felel a Szolg\u00e1ltat\u00f3val szemben minden olyan k\u00e1r\u00e9rt, amelyet a Szolg\u00e1ltat\u00f3,<\/p>\n<p>illetve annak alkalmazottja szenved el a szabv\u00e1nyon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k kezel\u00e9se sor\u00e1n,<\/p>\n<p>amelyek jelen \u00c1SZF- 5.8 pontj\u00e1ban \u00edrtak betart\u00e1s\u00e1val elker\u00fclhet\u0151k lettek volna. Ez nem<\/p>\n<p>vonatkozik arra az esetre, ha ez a k\u00e1r kiz\u00e1r\u00f3lag a Szolg\u00e1ltat\u00f3 vagy a Szolg\u00e1ltat\u00f3<\/p>\n<p>alkalmazottja k\u00f6telezetts\u00e9geinek megszeg\u00e9s\u00e9b\u0151l ered, \u00e9s akkor is bek\u00f6vetkezett volna, ha<\/p>\n<p>az \u00dcgyf\u00e9l jelen \u00c1SZF 5.8 pontja rendelkez\u00e9seit megfelel\u0151en betartotta volna.<\/p>\n<p style=\"text-align: center\"><b>15. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>Okiratok szolg\u00e1ltat\u00e1sa, az inform\u00e1ci\u00f3k bizalmas kezel\u00e9se \u00e9s titoktart\u00e1s<\/b><\/p>\n<p>15.1 A m\u00e1sik f\u00e9l ugyanolyan vagy hasonl\u00f3 m\u00f3don v\u00e1laszol minden \u00e9rtes\u00edt\u00e9sre, k\u00e9r\u00e9sre,<\/p>\n<p>hozz\u00e1j\u00e1rul\u00e1si k\u00e9relemre vagy b\u00e1rmilyen m\u00e1s kommunik\u00e1ci\u00f3ra, amelyet az egyik szerz\u0151d\u0151 f\u00e9l<\/p>\n<p>e-mailben, pap\u00edr alapon vagy a MetriQ-n kereszt\u00fcl k\u00fcld (ha az \u00dcgyf\u00e9l a jelen \u00c1SZF 16. cikke<\/p>\n<p>szerint licencszerz\u0151d\u00e9st k\u00f6t\u00f6tt), hogy a v\u00e1lasz tartalma egy\u00e9rtelm\u0171en r\u00f6gz\u00edthet\u0151 legyen. Az<\/p>\n<p>el\u0151\u00edrt v\u00e1laszform\u00e1nak val\u00f3 meg nem felel\u00e9s eset\u00e9n a v\u00e1lasz tartalm\u00e1ra \u00e9s k\u00e9zbes\u00edt\u00e9s\u00e9re<\/p>\n<p>vonatkoz\u00f3 bizony\u00edt\u00e1si teher a felad\u00f3t terheli.<\/p>\n<p>15.1.1 Abban az esetben, ha az \u00dcgyf\u00e9l Licencszerz\u0151d\u00e9st k\u00f6t\u00f6tt (jelen \u00c1SZF 16. cikkelye), a<\/p>\n<p>MetriQ-ban tal\u00e1lhat\u00f3 inform\u00e1ci\u00f3k a MetriQ-ba t\u00f6rt\u00e9n\u0151 felt\u00f6lt\u00e9ssel v\u00e1lnak el\u00e9rhet\u0151v\u00e9,<\/p>\n<p>amelyr\u0151l megfelel\u0151 log file k\u00e9sz\u00fcl a rendszerben.<\/p>\n<p>15.2 Az e-mail tartalma akkor tekinthet\u0151 k\u00e9zbes\u00edtettnek, ha i) manu\u00e1lisan visszaigazolja annak<\/p>\n<p>k\u00e9zhezv\u00e9tel\u00e9t vagy elolvas\u00e1s\u00e1t, ii) e-mailben v\u00e1laszolnak a k\u00e9zbes\u00edt\u00e9s t\u00e1rgy\u00e1t k\u00e9pez\u0151 e-mailre<\/p>\n<p>az e-mail eredeti sz\u00f6veg\u00e9vel az \u00fczenetben; csak a c\u00edmzett beavatkoz\u00e1sa n\u00e9lk\u00fcli, automatikus<\/p>\n<p>v\u00e1lasz nem min\u0151s\u00fcl a k\u00e9zbes\u00edt\u00e9s visszaigazol\u00e1s\u00e1nak, kiv\u00e9ve a c\u00edmzett<\/p>\n<p>levelez\u0151programja\/szervere \u00e1ltal k\u00fcld\u00f6tt, az e-mail elolvas\u00e1s\u00e1ra vonatkoz\u00f3 nyugt\u00e1t.<\/p>\n<p>15.3 A Szerz\u0151d\u0151 Felek k\u00f6z\u00f6tti iratk\u00e9zbes\u00edt\u00e9s eset\u00e9n az irat k\u00e9zbes\u00edtettnek min\u0151s\u00fcl:<\/p>\n<p>a) a m\u00e1sik szerz\u0151d\u0151 f\u00e9l \u2013 a c\u00edmzett \u2013 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 t\u00e9nyleges k\u00e9zbes\u00edt\u00e9s id\u0151pontj\u00e1ban,<\/p>\n<p>b) azon a napon, amelyen a k\u00fcldem\u00e9ny postai szolg\u00e1ltat\u00f3t\u00f3l t\u00f6rt\u00e9n\u0151 \u00e1tv\u00e9tel\u00e9nek hat\u00e1rideje<\/p>\n<p>lej\u00e1r, m\u00e9g akkor is, ha a c\u00edmzett nem szerzett tudom\u00e1st a\u00a0postai \u00e9rtes\u00edt\u00e9sr\u0151l,<\/p>\n<p>c) a sikertelen k\u00e9zbes\u00edt\u00e9si k\u00eds\u00e9rlet id\u0151pontja, ha a k\u00e9zbes\u00edt\u00e9st a c\u00edmzett v\u00e9tkes cselekm\u00e9nye<\/p>\n<p>vagy mulaszt\u00e1sa akad\u00e1lyozta meg (pl. a k\u00fcldem\u00e9ny \u00e1tv\u00e9tel\u00e9nek megtagad\u00e1sa, a c\u00edmzett<\/p>\n<p>azonos\u00edt\u00e1s\u00e1nak hi\u00e1nya a c\u00edm\u00e9n)<\/p>\n<p>d) az elektronikus dokumentum MetriQ-ban t\u00f6rt\u00e9n\u0151 rendelkez\u00e9sre bocs\u00e1t\u00e1s\u00e1t k\u00f6vet\u0151 napt\u00e1ri<\/p>\n<p>nap, ha az \u00dcgyf\u00e9l licencszerz\u0151d\u00e9st k\u00f6t\u00f6tt (jelen \u00c1SZF 16. cikke).<\/p>\n<p>15.4 Amennyiben a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6z\u00f6tt EKM j\u00f6n l\u00e9tre, a k\u00e9zbes\u00edt\u00e9ssel kapcsolatos<\/p>\n<p>n\u00e9zetelt\u00e9r\u00e9s eset\u00e9n az ut\u00f3bbi \u00e9lvez els\u0151bbs\u00e9get jelen \u00c1SZF 15.2 \u00e9s 15.3 pontok<\/p>\n<p>rendelkez\u00e9seivel szemben.<\/p>\n<p>15.5 Szerz\u0151d\u0151 felek k\u00f6telesek bizalmasan kezelni minden bizalmas inform\u00e1ci\u00f3t, valamint minden<\/p>\n<p>olyan t\u00e9nyt, amely a jelen \u00c1SZF szerint l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyon alapul\u00f3<\/p>\n<p>teljes\u00edt\u00e9ssel kapcsolatban tudom\u00e1sukra jut, \u00e9s amely a m\u00e1sik Szerz\u0151d\u0151 F\u00e9lre vonatkozik, ha<\/p>\n<p>ezek a t\u00e9nyek bizony\u00edthat\u00f3 gazdas\u00e1gi jelent\u0151s\u00e9ggel b\u00edrnak a m\u00e1sik Szerz\u0151d\u0151 F\u00e9l vagy m\u00e1s<\/p>\n<p>piaci versenyt\u00e1rsak sz\u00e1m\u00e1ra.<\/p>\n<p>15.5.1 Bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fcl minden olyan t\u00e9ny \u00e9s inform\u00e1ci\u00f3, amely \u00fczleti titok<\/p>\n<p>t\u00e1rgy\u00e1t k\u00e9pezi, valamint a m\u00e1sik f\u00e9l \u00e1ltal egy\u00e9rtelm\u0171en \u00e9s bizony\u00edthat\u00f3an<\/p>\n<p>bizalmask\u00e9nt megjel\u00f6lt inform\u00e1ci\u00f3. A fentiek s\u00e9relme n\u00e9lk\u00fcl, bizalmas<\/p>\n<p>inform\u00e1ci\u00f3nak min\u0151s\u00fcl minden olyan inform\u00e1ci\u00f3 is, amely nyilv\u00e1nosan nem<\/p>\n<p>hozz\u00e1f\u00e9rhet\u0151, m\u0171szaki, kereskedelmi vagy egy\u00e9b inform\u00e1ci\u00f3, amelyet az egyik<\/p>\n<p>Szerz\u0151d\u0151 F\u00e9l bizalmasnak min\u0151s\u00edtett, vagy amelyet (tekintettel a m\u00e1sik F\u00e9l \u00e1ltal a<\/p>\n<p>k\u00f6zz\u00e9t\u00e9tel id\u0151pontj\u00e1ban ismert k\u00f6r\u00fclm\u00e9nyekre) bizalmask\u00e9nt kezelnek, vagy b\u00e1rmely<\/p>\n<p>olyan inform\u00e1ci\u00f3t, amelynek jellege b\u00e1rmely \u00e1tlagos ismeretekkel rendelkez\u0151<\/p>\n<p>szem\u00e9ly sz\u00e1m\u00e1ra \u00e9rthet\u0151, bizalmasak. Bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fcl minden<\/p>\n<p>m\u0171szaki, kereskedelmi vagy kereskedelmi inform\u00e1ci\u00f3 (bele\u00e9rtve a term\u00e9k- \u00e9s<\/p>\n<p>hasonl\u00f3 terveket, fejleszt\u00e9si terveket, el\u0151rejelz\u00e9seket, elemz\u00e9seket \u00e9s strat\u00e9gi\u00e1kat),<\/p>\n<p>specifik\u00e1ci\u00f3k, diagramok, k\u00e9pz\u00e9si anyagok, k\u00e9pletek, v\u00e1zlatok, modellek, mint\u00e1k,<\/p>\n<p>elj\u00e1r\u00e1sok, \u00f6tletek \u00e9s tal\u00e1lm\u00e1nyok (m\u00e9g akkor is, ha nem tartoznak k\u00fcl\u00f6nleges<\/p>\n<p>v\u00e9delem al\u00e1), adatok, szoftverek vagy dokument\u00e1ci\u00f3k b\u00e1rmilyen form\u00e1ban, ak\u00e1r<\/p>\n<p>r\u00f6gz\u00edtett\u00e9k, ak\u00e1r anyagi, ak\u00e1r sz\u00f3ban adt\u00e1k \u00e1t, valamint a f\u00e9lt\u0151l elt\u00e9r\u0151 szem\u00e9lyt\u0151l<\/p>\n<p>kapott inform\u00e1ci\u00f3, mindaddig, am\u00edg az adott szem\u00e9ly k\u00f6teles azokat bizalmasan<\/p>\n<p>kezelni. Az egyik vagy m\u00e1sik szerz\u0151d\u0151 f\u00e9l felt\u00e9teleire, term\u00e9keire, folyamataira \u00e9s<\/p>\n<p>teljes\u00edtm\u00e9nyeire, valamint a megrendel\u00e9sekben elfogadott \u00e1rakra, fel\u00e1rakra \u00e9s<\/p>\n<p>k\u00f6lts\u00e9gekre vonatkoz\u00f3 inform\u00e1ci\u00f3k szint\u00e9n bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fclnek.<\/p>\n<p>15.5.2 Az inform\u00e1ci\u00f3 jelleg\u00e9vel kapcsolatos vit\u00e1k elker\u00fcl\u00e9se \u00e9rdek\u00e9ben az a Szerz\u0151d\u0151 F\u00e9l,<\/p>\n<p>amely a m\u00e1sik F\u00e9l sz\u00e1m\u00e1ra olyan inform\u00e1ci\u00f3t szolg\u00e1ltat, amely e cikk rendelkez\u00e9sei<\/p>\n<p>\u00e9rtelm\u00e9ben bizalmasnak min\u0151s\u00fcl, \u00e9s az \u00fcgy term\u00e9szet\u00e9b\u0151l nem egy\u00e9rtelm\u0171, hogy az<\/p>\n<p>inform\u00e1ci\u00f3 bizalmas-e, k\u00f6teles ezt az inform\u00e1ci\u00f3t egy\u00e9rtelm\u0171en bizalmask\u00e9nt<\/p>\n<p>megjel\u00f6lni.<\/p>\n<p>15.5.3 A Szolg\u00e1ltat\u00f3nak az \u00dcgyf\u00e9llel egyeztetett \u00e1rai minden esetben bizalmasnak<\/p>\n<p>min\u0151s\u00fclnek, m\u00e9g akkor is, ha azokat k\u00fcl\u00f6n nem jel\u00f6lik meg.<\/p>\n<p>15.6 A titoktart\u00e1si k\u00f6telezetts\u00e9g annak a vonatkoz\u00f3 szerz\u0151d\u00e9ses jogviszonynak az \u00e9rv\u00e9nyess\u00e9gi<\/p>\n<p>idej\u00e9re \u00e9rv\u00e9nyes, amelynek a jelen \u00c1SZF r\u00e9sz\u00e9t k\u00e9pezi, \u00e9s tov\u00e1bbi 1 \u00e9vig annak megsz\u0171n\u00e9s\u00e9t<\/p>\n<p>k\u00f6vet\u0151en; a titoktart\u00e1si k\u00f6telezetts\u00e9g \u00e1tsz\u00e1ll a szerz\u0151d\u0151 felek jogut\u00f3daira is. Egyik Szerz\u0151d\u0151<\/p>\n<p>F\u00e9l csak a m\u00e1sik Szerz\u0151d\u0151 F\u00e9l \u00edr\u00e1sbeli nyilatkozat\u00e1val mentes\u00fclhet e k\u00f6telezetts\u00e9g al\u00f3l.<\/p>\n<p>15.7 A titoktart\u00e1si k\u00f6telezetts\u00e9g nem vonatkozik azokra a t\u00e9nyekre, amelyek:<\/p>\n<p>a) a jelen \u00c1SZF szerint l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyon alapul\u00f3 teljes\u00edt\u00e9ssel kapcsolatban<\/p>\n<p>hozz\u00e1f\u00e9rhet\u0151k vagy hozz\u00e1f\u00e9rhet\u0151k lesznek azon munkav\u00e1llal\u00f3k vagy harmadik<\/p>\n<p>szem\u00e9lyek sz\u00e1m\u00e1ra, akiknek munkak\u00f6r\u00fck, funkcion\u00e1lis poz\u00edci\u00f3juk vagy a szerz\u0151d\u00e9s<\/p>\n<p>teljes\u00edt\u00e9s\u00e9ben bet\u00f6lt\u00f6tt szerep\u00fck miatt ismerni\u00fck kell ezeket az inform\u00e1ci\u00f3kat,<\/p>\n<p>b) bizony\u00edthat\u00f3an olyan harmadik f\u00e9lt\u0151l sz\u00e1rmaznak, aki jogosult ezen inform\u00e1ci\u00f3k<\/p>\n<p>terjeszt\u00e9s\u00e9re;<\/p>\n<p>c) an\u00e9lk\u00fcl v\u00e1ltak k\u00f6zismertt\u00e9, hogy megs\u00e9rtett\u00e9k volna b\u00e1rmely Szerz\u0151d\u0151 F\u00e9l titoktart\u00e1si<\/p>\n<p>k\u00f6telezetts\u00e9get szab\u00e1lyoz\u00f3 k\u00f6telezetts\u00e9g\u00e9t,<\/p>\n<p>d) amelyeket valamely Szerz\u0151d\u0151 F\u00e9l f\u00fcggetlen\u00fcl fejlesztett ki, an\u00e9lk\u00fcl, hogy e cikk<\/p>\n<p>rendelkez\u00e9sei alapj\u00e1n bizalmas inform\u00e1ci\u00f3kat haszn\u00e1ltak volna fel;<\/p>\n<p>e) az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt l\u00e9trej\u00f6tt k\u00fcl\u00f6n szerz\u0151d\u00e9s alapj\u00e1n bocs\u00e1that\u00f3k<\/p>\n<p>rendelkez\u00e9sre.<\/p>\n<p>15.8 Nem min\u0151s\u00fcl a titoktart\u00e1si k\u00f6telezetts\u00e9g megszeg\u00e9s\u00e9nek:<\/p>\n<p>a) t\u00e1j\u00e9koztat\u00e1s ny\u00fajt\u00e1sa olyan harmadik felek sz\u00e1m\u00e1ra, akik \u00e9rdekelts\u00e9ggel rendelkeznek az<\/p>\n<p>egyik szerz\u0151d\u0151 f\u00e9lben,<\/p>\n<p>b) olyan jogi tan\u00e1csad\u00f3k vagy m\u00e1s k\u00e9pvisel\u0151k t\u00e1j\u00e9koztat\u00e1sa tev\u00e9kenys\u00e9g\u00fck megfelel\u0151<\/p>\n<p>ell\u00e1t\u00e1sa \u00e9rdek\u00e9ben, akiket t\u00f6rv\u00e9ny titoktart\u00e1si k\u00f6telezetts\u00e9g terhel, mik\u00f6zben ezeket a<\/p>\n<p>szem\u00e9lyeket el\u0151zetesen t\u00e1j\u00e9koztatni kell a k\u00e9rd\u00e9ses \u00fcggyel kapcsolatos titoktart\u00e1si<\/p>\n<p>k\u00f6telezetts\u00e9gr\u0151l,<\/p>\n<p>c) inform\u00e1ci\u00f3szolg\u00e1ltat\u00e1s abban az esetben, ha a m\u00e1sik Szerz\u0151d\u0151 F\u00e9l el\u0151zetesen \u00edr\u00e1sban<\/p>\n<p>hozz\u00e1j\u00e1rult a titoktart\u00e1si k\u00f6telezetts\u00e9g \u00e1ltal v\u00e9dett egyedi inform\u00e1ci\u00f3 nyilv\u00e1noss\u00e1gra<\/p>\n<p>hozatal\u00e1hoz,<\/p>\n<p>d) inform\u00e1ci\u00f3szolg\u00e1ltat\u00e1s b\u00edr\u00f3s\u00e1g, v\u00e1lasztottb\u00edr\u00f3s\u00e1gi test\u00fclet vagy m\u00e1s hat\u00f3s\u00e1g el\u0151tti elj\u00e1r\u00e1s<\/p>\n<p>c\u00e9lj\u00e1b\u00f3l vagy azzal \u00f6sszef\u00fcgg\u00e9sben, amelyet el\u0151zetesen t\u00e1j\u00e9koztatni kell az inform\u00e1ci\u00f3<\/p>\n<p>bizalmas jelleg\u00e9r\u0151l annak \u00e9rdek\u00e9ben, hogy megtehesse a sz\u00fcks\u00e9ges int\u00e9zked\u00e9seket (pl. a<\/p>\n<p>nyilv\u00e1noss\u00e1g kiz\u00e1r\u00e1sa);<\/p>\n<p>e) inform\u00e1ci\u00f3szolg\u00e1ltat\u00e1s olyan korm\u00e1nyzati, banki, ad\u00f3- vagy egy\u00e9b fel\u00fcgyeleti hat\u00f3s\u00e1g<\/p>\n<p>sz\u00e1m\u00e1ra, amely jogosult \u00e9s illet\u00e9kes arra, hogy azt a jogszab\u00e1lyokkal \u00f6sszhangban k\u00e9rje,<\/p>\n<p>\u00e9s amelyet a sz\u00fcks\u00e9ges int\u00e9zked\u00e9sek megt\u00e9tele \u00e9rdek\u00e9ben el\u0151zetesen t\u00e1j\u00e9koztatni kell az<\/p>\n<p>inform\u00e1ci\u00f3 bizalmas jelleg\u00e9r\u0151l,<\/p>\n<p>f) olyan inform\u00e1ci\u00f3k szolg\u00e1ltat\u00e1sa, amelyeket a Szerz\u0151d\u0151 F\u00e9l jogszab\u00e1ly alapj\u00e1n k\u00f6teles<\/p>\n<p>k\u00f6z\u00f6lni.<\/p>\n<p>15.9 A Szerz\u0151d\u0151 Felek v\u00e1llalj\u00e1k tov\u00e1bb\u00e1, hogy legal\u00e1bb annyiban v\u00e9dik a m\u00e1sik Szerz\u0151d\u0151 F\u00e9lre<\/p>\n<p>vonatkoz\u00f3, az e cikk szerinti titoktart\u00e1si szab\u00e1lyok hat\u00e1lya al\u00e1 tartoz\u00f3 inform\u00e1ci\u00f3kat,<\/p>\n<p>amennyire a saj\u00e1t inform\u00e1ci\u00f3ikat, \u00e9s ugyanilyen m\u00e9rt\u00e9kben v\u00e1llalj\u00e1k, hogy az ilyen<\/p>\n<p>inform\u00e1ci\u00f3val kapcsolatba ker\u00fcl\u0151 szervezeti egys\u00e9geiket, vezet\u0151 tiszts\u00e9gvisel\u0151iket vagy<\/p>\n<p>munkav\u00e1llal\u00f3ikat (valamint egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyeiket) ugyanilyen m\u00e9rt\u00e9kben k\u00f6telezik, \u00e9s<\/p>\n<p>mindegyik Szerz\u0151d\u0151 F\u00e9l teljes m\u00e9rt\u00e9kben felel\u0151s e szem\u00e9lyek k\u00f6telezetts\u00e9g\u00e9nek<\/p>\n<p>megszeg\u00e9s\u00e9\u00e9rt.<\/p>\n<p style=\"text-align: center\"><b>16. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>A MetriQ \u00e9s a licenc haszn\u00e1lata<\/b><\/p>\n<p>16.1 Az \u00dcgyf\u00e9l hozz\u00e1f\u00e9r\u00e9st kap a MetriQ-hoz, \u00e9s azt megk\u00f6t\u00f6tt licencszerz\u0151d\u00e9s alapj\u00e1n<\/p>\n<p>haszn\u00e1lhatja, amely vagy k\u00fcl\u00f6n licencszerz\u0151d\u00e9s (jelen \u00c1SZF 2.14.1 pont) vagy \u00a0Megrendel\u00e9s<\/p>\n<p>alap\u00fa licencszerz\u0151d\u00e9s (jelen \u00c1SZF 2.14.2).<\/p>\n<p>16.2 Megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s<\/p>\n<p>16.2.1 A k\u00f6vetkez\u0151 16.2.2-16.2.4 pontok rendelkez\u00e9sei csak arra az id\u0151szakra \u00e9rv\u00e9nyesek,<\/p>\n<p>amelyre a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l nem k\u00f6t\u00f6tt k\u00fcl\u00f6n Licencszerz\u0151d\u00e9st.<\/p>\n<p>16.2.2 Amennyiben a Megrendel\u00e9snek megfelel\u0151en az \u00dcgyf\u00e9l riportokat \u00e9s egy\u00e9b adatokat<\/p>\n<p>k\u00edv\u00e1n megosztani a MetriQ-ban, ezt a t\u00e9nyt a Megrendel\u00e9sben fel kell t\u00fcntetnie, \u00e9s<\/p>\n<p>ez alapj\u00e1n a Szolg\u00e1ltat\u00f3 ezt k\u00f6vet\u0151en a Megrendel\u00e9s lehet\u0151s\u00e9geinek \u00e9s jelleg\u00e9nek<\/p>\n<p>megfelel\u0151en d\u00f6nt arr\u00f3l, hogy a MetriQ rendszert az adott Megrendel\u00e9shez az \u00dcgyf\u00e9l<\/p>\n<p>rendelkez\u00e9s\u00e9re bocs\u00e1tja. A megrendel\u00e9s al\u00e1\u00edr\u00e1s\u00e1val a MetriQ haszn\u00e1lata ir\u00e1nti<\/p>\n<p>kinyilv\u00e1n\u00edtott \u00e9rdekelts\u00e9ggel az \u00dcgyf\u00e9l v\u00e1llalja, hogy betartja a jelen \u00c1SZF<\/p>\n<p>mell\u00e9klet\u00e9t k\u00e9pez\u0151 licencfelt\u00e9teleket. A licencszerz\u0151d\u00e9s akkor tekinthet\u0151<\/p>\n<p>megk\u00f6t\u00f6ttnek, amikor az \u00fcgyf\u00e9l (pl. az \u00fcgyf\u00e9l szem\u00e9lye, aki a megrendel\u00e9st kiadta, a<\/p>\n<p>munkafolyamat\u00e9rt felel\u0151s szem\u00e9ly vagy a munkaid\u0151-nyilv\u00e1ntart\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult<\/p>\n<p>szem\u00e9ly) hozz\u00e1f\u00e9r\u00e9st kap a MetriQ-hoz.<\/p>\n<p>16.2.3 A\u00a0Megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s alapj\u00e1n az \u00dcgyf\u00e9l rendelkez\u00e9s\u00e9re bocs\u00e1tott<\/p>\n<p>MetriQ funkci\u00f3k k\u00f6r\u00e9t a Szolg\u00e1ltat\u00f3 hat\u00e1rozza meg.<\/p>\n<p>16.2.4 Licenc a MetriQ haszn\u00e1lat\u00e1ra a pont szerinti funkci\u00f3k k\u00f6r\u00e9ben 16.2.3 e cikket<\/p>\n<p>d\u00edjmentesen kell biztos\u00edtani. Amennyiben az \u00dcgyf\u00e9l b\u0151v\u00edteni k\u00edv\u00e1nja a rendelkez\u00e9sre<\/p>\n<p>bocs\u00e1tott MetriQ funkci\u00f3k k\u00f6r\u00e9t, k\u00fcl\u00f6n licencszerz\u0151d\u00e9st kell k\u00f6tnie a Szolg\u00e1ltat\u00f3val.<\/p>\n<p>16.3 A k\u00fcl\u00f6n licencszerz\u0151d\u00e9s megk\u00f6t\u00e9se ut\u00e1n a\u00a0megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9sek m\u00e1r nem<\/p>\n<p>j\u00f6nnek l\u00e9tre. Ez\u00e9rt, ha a\u00a0megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s m\u00e1sk\u00e9nt j\u00f6n l\u00e9tre (azaz a<\/p>\n<p>megrendel\u00e9s kifejezett \u00e9rdekl\u0151d\u00e9st tartalmaz a MetriQ haszn\u00e1lata ir\u00e1nt, \u00e9s a Szolg\u00e1ltat\u00f3<\/p>\n<p>hozz\u00e1f\u00e9r\u00e9st biztos\u00edt az \u00dcgyf\u00e9l sz\u00e1m\u00e1ra a MetriQ-hoz), a\u00a0megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s<\/p>\n<p>nem j\u00f6n l\u00e9tre \u00e9rv\u00e9nyes k\u00fcl\u00f6n licencszerz\u0151d\u00e9s megl\u00e9te eset\u00e9n, mivel az \u00e9rv\u00e9nyes k\u00fcl\u00f6n<\/p>\n<p>licencszerz\u0151d\u00e9s mindig sz\u00e9lesebb k\u00f6r\u0171 jogokat biztos\u00edt a Szolg\u00e1ltat\u00f3 sz\u00e1m\u00e1ra, mint<\/p>\n<p>a\u00a0megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s.<\/p>\n<p style=\"text-align: center\"><b>17. cikk<\/b><\/p>\n<p style=\"text-align: center\"><b>K\u00f6z\u00f6s \u00e9s z\u00e1r\u00f3 rendelkez\u00e9sek<\/b><\/p>\n<p>17.1 Az elfogadott megrendel\u00e9s alapj\u00e1n ny\u00fajtott szolg\u00e1ltat\u00e1s id\u0151 el\u0151tti megsz\u00fcntet\u00e9se csak a<\/p>\n<p>Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6lcs\u00f6n\u00f6sen bizony\u00edthat\u00f3 \u00edr\u00e1sbeli meg\u00e1llapod\u00e1s\u00e1t k\u00f6vet\u0151en, illetve a<\/p>\n<p>megrendel\u00e9s egyoldal\u00fa felmond\u00e1sa alapj\u00e1n lehets\u00e9ges abban az esetben, ha a jelen \u00c1SZF<\/p>\n<p>vagy maga a megrendel\u00e9s ezt lehet\u0151v\u00e9 teszi.<\/p>\n<p>17.1.1 A megrendel\u00e9s megfelel\u0151 felmond\u00e1sa eset\u00e9n az ilyen jognyilatkozat k\u00e9zbes\u00edt\u00e9se a<\/p>\n<p>megrendel\u00e9s megsz\u00fcntet\u00e9s\u00e9t eredm\u00e9nyezi (ex nunc k\u00f6vetkezm\u00e9nyekkel). A<\/p>\n<p>Megrendel\u00e9s felmond\u00e1sa nem mentes\u00edti az \u00dcgyfelet azon k\u00f6telezetts\u00e9ge al\u00f3l, hogy a<\/p>\n<p>Megrendel\u00e9s megsz\u0171n\u00e9s\u00e9ig a szab\u00e1lyszer\u0171en ny\u00fajtott szolg\u00e1ltat\u00e1sok ellen\u00e9rt\u00e9k\u00e9t<\/p>\n<p>megfizesse a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re, ide\u00e9rtve minden kapcsol\u00f3d\u00f3 p\u00e9nz\u00fcgyi k\u00f6vetel\u00e9st,<\/p>\n<p>amely a Szolg\u00e1ltat\u00f3t az adott Megrendel\u00e9s alapj\u00e1n vagy annak alapj\u00e1n felmer\u00fclhet,<\/p>\n<p>valamint a jelen \u00c1SZF-b\u0151l ered\u0151 k\u00f6vetel\u00e9seket.<\/p>\n<p>17.2 A f\u00e9lre\u00e9rt\u00e9sek elker\u00fcl\u00e9se v\u00e9gett a felek r\u00f6gz\u00edtik, hogy amennyiben az \u00dcgyf\u00e9l a m\u00faltban (ak\u00e1r<\/p>\n<p>t\u00f6bbsz\u00f6r is) a Szolg\u00e1ltat\u00f3 \u00e1ltal ki\u00e1ll\u00edtott sz\u00e1ml\u00e1t csak a bels\u0151 megrendel\u00e9s 4.7 pont szerinti<\/p>\n<p>ki\u00e1ll\u00edt\u00e1s\u00e1t k\u00f6vet\u0151en egyenl\u00edtette ki, ez a t\u00e9ny nem \u00e9rtelmezhet\u0151 olyan hallgat\u00f3lagos<\/p>\n<p>meg\u00e1llapod\u00e1sk\u00e9nt vagy \u00fczleti gyakorlatk\u00e9nt, amely megsz\u00fcntetn\u00e9 jelen \u00c1SZF 12.2.1 pont<\/p>\n<p>alkalmazhat\u00f3s\u00e1g\u00e1t.<\/p>\n<p>17.3 Amennyiben a jelen \u00c1SZF \u00edr\u00e1sbeli form\u00e1t \u00edr el\u0151, \u00e9s m\u00e1sk\u00e9nt nincs meghat\u00e1rozva, az \u00edr\u00e1sbeli<\/p>\n<p>forma akkor val\u00f3sul meg, ha az \u00edr\u00e1sbelis\u00e9g oly m\u00f3don val\u00f3sul meg, hogy az annak tartalm\u00e1t<\/p>\n<p>\u00e1lland\u00f3 jelleggel meg\u0151rizze (okirat, elektronikus dokumentum a MetriQ-ban, e-mail \u00fczenet<\/p>\n<p>stb.). A megrendel\u00e9sen bel\u00fcli \u00edr\u00e1sbeli kommunik\u00e1ci\u00f3hoz azonban a k\u00f6vetkez\u0151 nyelvek<\/p>\n<p>egyik\u00e9nek haszn\u00e1lata sz\u00fcks\u00e9ges: a szlov\u00e1k nyelv, a megrendel\u00e9s nyelve, az a nyelv, amelyen<\/p>\n<p>a szerz\u0151d\u0151 felek bizony\u00edthat\u00f3an kommunik\u00e1lnak, vagy az a nyelv, amelyen a szerz\u0151d\u0151 felek<\/p>\n<p>bizony\u00edthat\u00f3an \u00edr\u00e1sban meg\u00e1llapodnak.<\/p>\n<p>17.4 A Szerz\u0151d\u0151 Felek szerz\u0151d\u00e9ses kapcsolataira, amelyeket a jelen \u00c1SZF vagy a Megrendel\u00e9s<\/p>\n<p>nem szab\u00e1lyoz, a Szolg\u00e1ltat\u00f3 sz\u00e9khelye szerinti orsz\u00e1gban (azaz a Magyar K\u00f6zt\u00e1rsas\u00e1gban)<\/p>\n<p>hat\u00e1lyos, \u00e1ltal\u00e1nosan k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 jogszab\u00e1lyok vonatkoz\u00f3 rendelkez\u00e9sei az ir\u00e1nyad\u00f3k,<\/p>\n<p>k\u00fcl\u00f6n\u00f6s tekintettel a Polg\u00e1riT\u00f6rv\u00e9nyk\u00f6nyv vonatkoz\u00f3 rendelkez\u00e9seire (\u00e9s k\u00fcl\u00f6n\u00f6sen a<\/p>\n<p>munkaszerz\u0151d\u00e9s rendelkez\u00e9seire) annak m\u00f3dos\u00edtott v\u00e1ltozat\u00e1ban. Abban az esetben, ha a jelen<\/p>\n<p>\u00c1SZF \u00e9s\/vagy a megrendel\u00e9s a Szerz\u0151d\u0151 Felek k\u00f6z\u00f6tti bizonyos jogviszonyokat a t\u00f6rv\u00e9nyt\u0151l<\/p>\n<p>elt\u00e9r\u0151en szab\u00e1lyoz, az \u00c1SZF \u00e9s a szerz\u0151d\u00e9ses szab\u00e1lyoz\u00e1s alkalmazand\u00f3, felt\u00e9ve, hogy a jog<\/p>\n<p>azon rendelkez\u00e9seit\u0151l t\u00e9r el, amelyekt\u0151l el lehet t\u00e9rni, vagy amelyek alkalmaz\u00e1sa mell\u0151zhet\u0151<\/p>\n<p>(azaz ellentmond\u00e1s eset\u00e9n a\u00a0Polg\u00e1ri T\u00f6rv\u00e9nyk\u00f6nyv rendelkez\u00e9se kiz\u00e1rtnak min\u0151s\u00fcl). A jelen<\/p>\n<p>\u00c1SZF \u00e9s a Megrendel\u00e9s rendelkez\u00e9sei k\u00f6z\u00f6tti ellentmond\u00e1s eset\u00e9n a Megrendel\u00e9s<\/p>\n<p>rendelkez\u00e9sei az ir\u00e1nyad\u00f3k.<\/p>\n<p>17.4.1 Amennyiben a Szolg\u00e1ltat\u00f3 \u00e9s az \u00dcgyf\u00e9l k\u00f6z\u00f6tt k\u00fcl\u00f6n szerz\u0151d\u00e9s j\u00f6tt l\u00e9tre (azaz nem a<\/p>\n<p>jelen \u00c1SZF 4. pontja szerinti megrendel\u00e9s form\u00e1j\u00e1ban), amely a jelen \u00c1SZF-re<\/p>\n<p>hivatkozik, ahol a jelen \u00c1SZF megrendel\u00e9sre hivatkozik, az a k\u00fcl\u00f6n szerz\u0151d\u00e9sre<\/p>\n<p>vonatkozik.<\/p>\n<p>17.4.2 Amennyiben az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 Licencszerz\u0151d\u00e9st vagy MetriQ<\/p>\n<p>licencszerz\u0151d\u00e9st k\u00f6t, ezek a meg\u00e1llapod\u00e1sok els\u0151bbs\u00e9get \u00e9lveznek a jelen \u00c1SZF<\/p>\n<p>rendelkez\u00e9seivel szemben a Licenc\/Licencszerz\u0151d\u00e9s \u00e1ltal kifejezetten szab\u00e1lyozott<\/p>\n<p>\u00e9s azokra vonatkoz\u00f3 k\u00e9rd\u00e9sekben (bele\u00e9rtve a\u00a0dokumentumok szolg\u00e1ltat\u00e1s\u00e1val, a<\/p>\n<p>titoktart\u00e1ssal \u00e9s a bizalmas inform\u00e1ci\u00f3kkal kapcsolatos k\u00e9rd\u00e9seket).<\/p>\n<p>17.5 Amennyiben a koll\u00edzi\u00f3s szab\u00e1lyok alapj\u00e1n lehet\u0151s\u00e9g van a joghat\u00f3s\u00e1g megv\u00e1laszt\u00e1s\u00e1ra,<\/p>\n<p>Magyarorsz\u00e1g b\u00edr\u00f3s\u00e1gai rendelkeznek joghat\u00f3s\u00e1ggal az \u00dcgyf\u00e9l \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti, a<\/p>\n<p>jelen \u00c1SZF alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyb\u00f3l ered\u0151 jogvita eld\u00f6nt\u00e9s\u00e9re. A<\/p>\n<p>joghat\u00f3s\u00e1g meghat\u00e1roz\u00e1sa szempontj\u00e1b\u00f3l az is igaz, hogy a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek helye a<\/p>\n<p>szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek helye (jelen \u00c1SZF 4.2.1 c) ); ha azonban a Szolg\u00e1ltat\u00f3 a jelen \u00c1SZF<\/p>\n<p>alapj\u00e1n Magyarorsz\u00e1g ter\u00fclet\u00e9n k\u00edv\u00fcl ny\u00fajt szolg\u00e1ltat\u00e1sokat, a Szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek<\/p>\n<p>hely\u00e9t\u0151l f\u00fcggetlen\u00fcl Magyarorsz\u00e1g b\u00edr\u00f3s\u00e1gai rendelkeznek joghat\u00f3s\u00e1ggal.<\/p>\n<p>17.6 Amennyiben a jelen \u00c1SZF b\u00e1rmely rendelkez\u00e9se \u00e9rv\u00e9nytelen, ez nem \u00e9rinti a t\u00f6bbi<\/p>\n<p>rendelkez\u00e9s \u00e9rv\u00e9nyess\u00e9g\u00e9t.<\/p>\n<p>17.7 Jelen \u00c1SZF a dokumentum fejl\u00e9c\u00e9ben felt\u00fcntetett napon l\u00e9p hat\u00e1lyba \u00e9s l\u00e9p hat\u00e1lyba. Ezzel<\/p>\n<p>egyidej\u0171leg a Szolg\u00e1ltat\u00f3 \u00e1ltal 2025. janu\u00e1r 1-je el\u0151tt kiadott \u00c1SZF megsz\u0171nik; azonban a<\/p>\n<p>megl\u00e9v\u0151 \u00c1SZF vonatkozik a kor\u00e1bbi \u00c1SZF-et tartalmaz\u00f3 megrendel\u00e9sek alapj\u00e1n l\u00e9trej\u00f6v\u0151<\/p>\n<p>szerz\u0151d\u00e9ses kapcsolatokra.<\/p>\n<p>17.8 A Szolg\u00e1ltat\u00f3 b\u00e1rmikor jogosult jelen \u00c1SZF-et egyoldal\u00faan m\u00f3dos\u00edtani. Az \u00dcgyf\u00e9l \u00e9s a<\/p>\n<p>Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt egyedi Megrendel\u00e9ssel l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyt azonban minden<\/p>\n<p>esetben az \u00c1SZF hat\u00e1rozza meg a visszaigazolt Megrendel\u00e9s Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151<\/p>\n<p>szab\u00e1lyszer\u0171 k\u00e9zbes\u00edt\u00e9s\u00e9nek id\u0151pontj\u00e1ban \u00e9rv\u00e9nyes v\u00e1ltozatban.<\/p>\n<p style=\"text-align: center\"><b>Az \u00c1SZF mell\u00e9klete<\/b><\/p>\n<p style=\"text-align: center\"><b>Licencfelt\u00e9telek a MetriQ View alkalmaz\u00e1s haszn\u00e1lat\u00e1hoz<\/b><\/p>\n<p><b>1. Fogalommeghat\u00e1roz\u00e1sok a jelen Licencfelt\u00e9telek alkalmaz\u00e1s\u00e1ban<\/b><\/p>\n<p>1.1 <b>Az enged\u00e9lyes <\/b>jogi szem\u00e9ly vagy term\u00e9szetes szem\u00e9ly \u2013 v\u00e1llalkoz\u00f3, akivel a HOLLEN<\/p>\n<p>licencszerz\u0151d\u00e9st k\u00f6t\u00f6tt.<\/p>\n<p>1.1.1 <b>A licencszerz\u0151d\u00e9s<\/b> <b>olyan <\/b>szerz\u0151d\u00e9s, amely tartalmazza ezeket a licencfelt\u00e9teleket. A<\/p>\n<p>Licencszerz\u0151d\u00e9s k\u00f6zvetlen\u00fcl a Szolg\u00e1ltat\u00e1si Szerz\u0151d\u00e9sben is szerepelhet, vagy r\u00e9sze<\/p>\n<p>lehet annak mell\u00e9kleteinek vagy egy\u00e9b dokumentumoknak (pl. \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si<\/p>\n<p>Felt\u00e9telek), amelyekre a Szolg\u00e1ltat\u00e1si Szerz\u0151d\u00e9s hivatkozik. A licencszerz\u0151d\u00e9s a<\/p>\n<p>k\u00f6vetkez\u0151k\u00e9ppen j\u00f6n l\u00e9tre:<\/p>\n<p>a) <b>k\u00fcl\u00f6n licencszerz\u0151d\u00e9s<\/b>, amely egy konkr\u00e9t, szerz\u0151d\u00e9st\u0151l f\u00fcggetlen meg\u00e1llapod\u00e1s<\/p>\n<p>(k\u00fcl\u00f6n dokumentum form\u00e1j\u00e1ban), \u00e9s amelyet \u201clicencszerz\u0151d\u00e9snek\u201d is neveznek;<\/p>\n<p>b) <b>Megrendel\u00e9s-alap\u00fa licencszerz\u0151d\u00e9s<\/b>, amely a k\u00fcl\u00f6n licencszerz\u0151d\u00e9st\u0151l elt\u00e9r\u0151<\/p>\n<p>licencszerz\u0151d\u00e9s, \u00e9s amely egy Megrendel\u00e9s alapj\u00e1n j\u00f6n l\u00e9tre (amely tartalmazza<\/p>\n<p>az \u00dcgyf\u00e9l kifejezett \u00e9rdekl\u0151d\u00e9s\u00e9t a MetriQ haszn\u00e1lat\u00e1ra egy adott<\/p>\n<p>Megrendel\u00e9shez, valamint az \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telek elfogad\u00e1s\u00e1t,<\/p>\n<p>amelyek magukban foglalj\u00e1k a jelen Licencfelt\u00e9teleket), valamint a MetriQ-hoz<\/p>\n<p>val\u00f3 hozz\u00e1f\u00e9r\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali biztos\u00edt\u00e1sa alapj\u00e1n.<\/p>\n<p>1.2 <b>A Szolg\u00e1ltat\u00e1si Szerz\u0151d\u00e9s<\/b> minden olyan szerz\u0151d\u00e9s a HOLLEN \u00e9s az Enged\u00e9lyes k\u00f6z\u00f6tt,<\/p>\n<p>amelynek t\u00e1rgya a HOLLEN \u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1sok a gy\u00e1rt\u00e1s \u00e9s\/vagy folyamatok<\/p>\n<p>min\u0151s\u00e9gbiztos\u00edt\u00e1sa ter\u00fclet\u00e9n, amely mag\u00e1ban foglalja k\u00fcl\u00f6n\u00f6sen a v\u00e1logat\u00e1si<\/p>\n<p>tev\u00e9kenys\u00e9gekkel \u00e9s az esetleges jav\u00edt\u00e1si munk\u00e1kkal kapcsolatos alkatr\u00e9szek ellen\u0151rz\u00e9s\u00e9t,<\/p>\n<p>tov\u00e1bbi m\u00f3dos\u00edt\u00e1sokat, befejez\u0151 \u00e9s \u00f6sszeszerel\u00e9si szolg\u00e1ltat\u00e1sokat, valamint az alkatr\u00e9szek<\/p>\n<p>min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1val kapcsolatos szolg\u00e1ltat\u00e1sokat, Gy\u00e1rt\u00e1st\u00e1mogat\u00f3 szolg\u00e1ltat\u00e1sok,<\/p>\n<p>m\u0171helymunka, logisztikai \u00e9s seg\u00edts\u00e9gny\u00fajt\u00e1si szolg\u00e1ltat\u00e1sok vagy egy\u00e9b szolg\u00e1ltat\u00e1sok, ha az<\/p>\n<p>ilyen meg\u00e1llapod\u00e1s tartalmazza a jelen licencfelt\u00e9telek elfogad\u00e1s\u00e1t (pl. keretmeg\u00e1llapod\u00e1s,<\/p>\n<p>r\u00e9szleges meg\u00e1llapod\u00e1s, az \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9teleken alapul\u00f3 elfogadott megrendel\u00e9s).<\/p>\n<p>1.2.1 <b>Alkatr\u00e9sz <\/b>: olyan alkatr\u00e9sz, r\u00e9sz, cikk, f\u00e9lk\u00e9sz term\u00e9k, anyag vagy ezek b\u00e1rmilyen<\/p>\n<p>kombin\u00e1ci\u00f3ja, amelyre szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9s alapj\u00e1n ny\u00fajtott szolg\u00e1ltat\u00e1sok<\/p>\n<p>vonatkoznak.<\/p>\n<p>1.2.2 <b>A szerz\u0151d\u00e9s<\/b> egy \u00e1tfog\u00f3 szolg\u00e1ltat\u00e1s (vagy ak\u00e1r szolg\u00e1ltat\u00e1sok \u00f6sszess\u00e9ge), amelyet<\/p>\n<p>egy adott szolg\u00e1ltat\u00e1sny\u00fajt\u00e1si szerz\u0151d\u00e9s alapj\u00e1n ny\u00fajtanak.<\/p>\n<p>1.2.3 <b>A jelent\u00e9s <\/b>egy adott megrendel\u00e9sre vonatkoz\u00f3 (a HOLLEN \u00e1ltal ny\u00fajtott<\/p>\n<p>szolg\u00e1ltat\u00e1sokra vonatkoz\u00f3 szerz\u0151d\u00e9s alapj\u00e1n v\u00e9grehajtott) adatkimenet, amelyet a<\/p>\n<p>HOLLEN k\u00e9sz\u00edt egy bizonyos id\u0151tartamra. A jelent\u00e9s egy adott rendel\u00e9shez<\/p>\n<p>kapcsol\u00f3d\u00f3 adatokat tartalmaz.<\/p>\n<p>1.3 <b>A MetriQ Suite<\/b> (a tov\u00e1bbiakban: <b>\u201cMetriQ\u201d<\/b>) a munkahely digitaliz\u00e1l\u00e1s\u00e1ra szolg\u00e1l\u00f3<\/p>\n<p>elektronikus rendszer, amely els\u0151sorban az egyedi megrendel\u00e9sek adatainak digit\u00e1lis<\/p>\n<p>gy\u0171jt\u00e9s\u00e9re, terjeszt\u00e9s\u00e9re \u00e9s bemutat\u00e1s\u00e1ra, valamint a megrendel\u00e9shez kapcsol\u00f3d\u00f3<\/p>\n<p>dokumentumok (pl. m\u0171szaki dokument\u00e1ci\u00f3) elektronikus megoszt\u00e1s\u00e1ra \u00f6sszpontos\u00edt. A<\/p>\n<p>MetriQ felh\u0151megold\u00e1s jelleg\u0171, sz\u00e1m\u00edt\u00f3g\u00e9pes program \u00e9s szerz\u0151i jogi v\u00e9delem alatt \u00e1ll.<\/p>\n<p>1.3.1 <b>A MetriQ r\u00e9sz\u00e9t k\u00e9pez\u0151 MetriQ View alkalmaz\u00e1s<\/b> (a tov\u00e1bbiakban: <b>MQV)<\/b>, amely<\/p>\n<p>egy webes prezent\u00e1ci\u00f3s port\u00e1l, amely lehet\u0151v\u00e9 teszi az adatok megtekint\u00e9s\u00e9t \u00e9s<\/p>\n<p>megjelen\u00edt\u00e9s\u00e9t, a dokumentumok megoszt\u00e1s\u00e1t \u00e9s sz\u00fcks\u00e9g eset\u00e9n (k\u00fcl\u00f6n elektronikus<\/p>\n<p>h\u00edrk\u00f6zl\u00e9si szerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9t k\u00f6vet\u0151en) a dokumentumok egyeztet\u00e9s\u00e9t is. Az<\/p>\n<p>MQV k\u00fcl\u00f6nb\u00f6z\u0151 funkci\u00f3kkal rendelkezik.<\/p>\n<p>1.3.2 A<b> MetriQ r\u00e9sz\u00e9t k\u00e9pez\u0151 MetriQ Input<\/b> Alkalmaz\u00e1st (a tov\u00e1bbiakban: <b>\u201cMQI\u201d<\/b>) a<\/p>\n<p>HOLLEN oldal\u00e1n l\u00e9v\u0151 szem\u00e9lyek haszn\u00e1lj\u00e1k a szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9s alapj\u00e1n<\/p>\n<p>t\u00f6rt\u00e9n\u0151 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s sor\u00e1n, amelynek sor\u00e1n ezek a szem\u00e9lyek a<\/p>\n<p>megrendel\u00e9ssel kapcsolatos relev\u00e1ns adatokat viszik be a MetriQ-ba.<\/p>\n<p>1.3.3 <b>A MetriQ Admin<\/b> alkalmaz\u00e1s (a tov\u00e1bbiakban: <b>\u201cMQA\u201d<\/b>) a MetriQ r\u00e9sze, amely a<\/p>\n<p>kiv\u00e1lasztott hozz\u00e1f\u00e9r\u00e9sek \u00e9s be\u00e1ll\u00edt\u00e1sok fel\u00fcgyelet\u00e9nek k\u00e9pess\u00e9g\u00e9t k\u00e9pviseli.<\/p>\n<p>1.3.4 <b>A MetriQ Core <\/b>(a tov\u00e1bbiakban: <b>MQC<\/b>) egy olyan adatb\u00e1zis, amely az MQI-n \u00e9s a<\/p>\n<p>HOLLEN egy\u00e9b bels\u0151 inform\u00e1ci\u00f3s rendszerein kereszt\u00fcl bevitt adatok alapj\u00e1n j\u00f6tt<\/p>\n<p>l\u00e9tre, \u00e9s a MetriQ szerves \u00e9s l\u00e9nyeges r\u00e9sze.<\/p>\n<p>1.3.5 <b>A napl\u00f3 <\/b>egy sz\u00e1m\u00edt\u00f3g\u00e9pes f\u00e1jl, amely a MetriQ-ban v\u00e9grehajtott bizonyos<\/p>\n<p>tev\u00e9kenys\u00e9gek vez\u00e9rl\u0151rekordj\u00e1t tartalmazza.<\/p>\n<p>1.3.6 <b>M\u0171szaki dokument\u00e1ci\u00f3nak <\/b>min\u0151s\u00fcl minden olyan dokument\u00e1ci\u00f3, amely a<\/p>\n<p>szerz\u0151d\u00e9s szempontj\u00e1b\u00f3l fontos, k\u00fcl\u00f6n\u00f6sen a munkafolyamat, a munkahelyi<\/p>\n<p>eg\u00e9szs\u00e9gv\u00e9delemmel \u00e9s biztons\u00e1ggal kapcsolatos dokumentumok, a munkahelyen\/a<\/p>\n<p>szolg\u00e1ltat\u00e1s megval\u00f3s\u00edt\u00e1sa ter\u00fclet\u00e9n betartand\u00f3 szab\u00e1lyokkal kapcsolatos<\/p>\n<p>dokumentumok stb.<\/p>\n<p>1.3.7 <b>Adat <\/b>minden olyan elektronikusan t\u00e1rolt inform\u00e1ci\u00f3, amely egy adott<\/p>\n<p>megrendel\u00e9shez tartozik, \u00e9s amelyet az MQI seg\u00edts\u00e9g\u00e9vel gy\u0171jt\u00f6ttek \u00f6ssze, vagy<\/p>\n<p>amelyet a HOLLEN (vagy annak oldal\u00e1n l\u00e9v\u0151 szem\u00e9lyek) vittek be a MetriQ-ba az<\/p>\n<p>MQI-n kereszt\u00fcl elt\u00e9r\u0151 m\u00f3don, vagy olyan inform\u00e1ci\u00f3, amelyet k\u00f6zvetlen\u00fcl az<\/p>\n<p>enged\u00e9lyes vitt be a MetriQ-ba; az adatok els\u0151sorban a megrendel\u00e9s vagy annak<\/p>\n<p>egyes r\u00e9szeinek v\u00e9grehajt\u00e1s\u00e1hoz sz\u00fcks\u00e9ges teljes id\u0151re vonatkoz\u00f3 adatok, valamint<\/p>\n<p>az \u00f6sszetev\u0151kre vonatkoz\u00f3 kiv\u00e1lasztott inform\u00e1ci\u00f3k (pl. azok sz\u00e1ma \u00e9s egy\u00e9b<\/p>\n<p>jellemz\u0151i), amelyhez a megrendel\u00e9s kapcsol\u00f3dik, de a megrendel\u00e9s m\u0171szaki<\/p>\n<p>dokument\u00e1ci\u00f3ja (k\u00fcl\u00f6n\u00f6sen a munkafolyamat), jelent\u00e9sek \u00e9s egy\u00e9b dokumentumok<\/p>\n<p>(pl. megrendel\u00e9sek \u00e9s sz\u00e1ml\u00e1k).<\/p>\n<p>1.3.8 <b>A m\u0171szaki hiba<\/b> a MetriQ vagy annak egy r\u00e9sz\u00e9nek nem haszn\u00e1lhat\u00f3, p\u00e9ld\u00e1ul<\/p>\n<p>rendszerkarbantart\u00e1s, internetkapcsolat meghib\u00e1sod\u00e1sa stb. miatt.<\/p>\n<p>1.4 <b>A felhaszn\u00e1l\u00f3<\/b> minden felhaszn\u00e1l\u00f3 \u00e9s rendszergazda.<\/p>\n<p>1.4.1 <b>A felhaszn\u00e1l\u00f3<\/b> olyan szem\u00e9ly, akinek a rendszergazda hozz\u00e1f\u00e9r\u00e9st adott az MQV-<\/p>\n<p>hez. A felhaszn\u00e1l\u00f3i hozz\u00e1f\u00e9r\u00e9s hozz\u00e1f\u00e9r\u00e9si adatokon kereszt\u00fcl t\u00f6rt\u00e9nik, amelyeket az<\/p>\n<p>Adminisztr\u00e1tor tev\u00e9kenys\u00e9ge alapj\u00e1n egy automatiz\u00e1lt rendszer k\u00fcld el az<\/p>\n<p>Adminisztr\u00e1tornak a n\u00e9vlist\u00e1ban, a Szolg\u00e1ltat\u00e1si Szerz\u0151d\u00e9sben megadott vagy az<\/p>\n<p>Enged\u00e9lyes \u00e1ltal m\u00e1s m\u00f3don megadott e-mail c\u00edm\u00e9re. A felhaszn\u00e1l\u00f3 lehet az<\/p>\n<p>enged\u00e9lyes szervezet\u00e9n k\u00edv\u00fcli szem\u00e9ly is, ha poz\u00edci\u00f3j\u00e1b\u00f3l ad\u00f3d\u00f3an sz\u00fcks\u00e9ges<\/p>\n<p>sz\u00e1m\u00e1ra az MQV-hez val\u00f3 hozz\u00e1f\u00e9r\u00e9s (pl. a v\u00e9gfelhaszn\u00e1l\u00f3 min\u0151s\u00e9g\u00fcgyi vezet\u0151je).<\/p>\n<p>1.4.2 <b>A rendszergazda <\/b>a HOLLEN oldalon tal\u00e1lhat\u00f3 MQA-felhaszn\u00e1l\u00f3, aki kezeli a<\/p>\n<p>MetriQ-t \u00e9s fel\u00fcgyeli a kiv\u00e1lasztott MetriQ-be\u00e1ll\u00edt\u00e1sokat. Az adminisztr\u00e1tor lehet az<\/p>\n<p>enged\u00e9lyes oldal\u00e1n \u00e1ll\u00f3 szem\u00e9ly is, \u00e1ltal\u00e1ban k\u00fcl\u00f6n d\u00edj ellen\u00e9ben, de csak a<\/p>\n<p>HOLLENNEL egyet\u00e9rt\u00e9sben, aki meghat\u00e1rozza az enged\u00e9lyezett enged\u00e9lyek k\u00f6r\u00e9t.<\/p>\n<p>Az enged\u00e9lyes ilyen konkr\u00e9t \u00edr\u00e1sbeli \u00e9s bizony\u00edthat\u00f3 meg\u00e1llapod\u00e1s n\u00e9lk\u00fcl nem<\/p>\n<p>jogosult a vagyonkezel\u0151i st\u00e1tuszt az oldal\u00e1n \u00e1ll\u00f3 szem\u00e9ly jav\u00e1ra haszn\u00e1lni. Az<\/p>\n<p>adminisztr\u00e1tori hozz\u00e1f\u00e9r\u00e9s hozz\u00e1f\u00e9r\u00e9si adatokon kereszt\u00fcl t\u00f6rt\u00e9nik, amelyeket az<\/p>\n<p>Adminisztr\u00e1tor HOLLEN int\u00e9zked\u00e9se alapj\u00e1n egy automatiz\u00e1lt rendszer k\u00fcld el a<\/p>\n<p>n\u00e9vlist\u00e1ban, a Szolg\u00e1ltat\u00e1si Szerz\u0151d\u00e9sben megadott vagy az Enged\u00e9lyes \u00e1ltal m\u00e1s<\/p>\n<p>\u00edr\u00e1sos \u00e9s bizony\u00edthat\u00f3 m\u00f3don megadott e-mail c\u00edmre.<\/p>\n<p>1.4.3 <b>A hozz\u00e1f\u00e9r\u00e9si adatok<\/b> egy adott felhaszn\u00e1l\u00f3 egyedi felhaszn\u00e1l\u00f3nevei \u00e9s jelszavai.<\/p>\n<p>1.4.4 <b>A n\u00e9vjegyz\u00e9k <\/b>a licenciavev\u0151 szem\u00e9lyeinek opcion\u00e1lis list\u00e1ja, amely tartalmazza<\/p>\n<p>k\u00fcl\u00f6n\u00f6sen az enged\u00e9lyes azon alkalmazottainak list\u00e1j\u00e1t, akik felhaszn\u00e1l\u00f3k vagy<\/p>\n<p>felhaszn\u00e1l\u00f3k lesznek; az enged\u00e9lyes alkalmazottja az a term\u00e9szetes szem\u00e9ly, aki<\/p>\n<p>k\u00f6zvetlen vagy k\u00f6zvetett szerz\u0151d\u00e9ses kapcsolatban \u00e1ll az enged\u00e9lyessel, \u00e9s aki<\/p>\n<p>besz\u00e1ll\u00edt\u00f3i m\u00f3don vagy al\u00e1rendelts\u00e9gi viszonyban v\u00e9gez sz\u00e1m\u00e1ra tev\u00e9kenys\u00e9get (a<\/p>\n<p>tov\u00e1bbiakban: <b>az enged\u00e9lyes<\/b> alkalmazottja\u201c). A n\u00e9vlista a vezet\u00e9k- \u00e9s keresztn\u00e9v<\/p>\n<p>mellett tartalmazza a felhaszn\u00e1l\u00f3 e-mail c\u00edm\u00e9t is, amely lehet\u0151v\u00e9 teszi a MetriQ<\/p>\n<p>haszn\u00e1lat\u00e1val kapcsolatos t\u00e1j\u00e9koztat\u00f3 \u00fczenetek (pl. hozz\u00e1f\u00e9r\u00e9si adatok) fogad\u00e1s\u00e1t.<\/p>\n<p>1.5 <b>A technikus<\/b> a HOLLEN oldal\u00e1n \u00e1ll\u00f3 szem\u00e9ly, aki technikusk\u00e9nt szerepel a szolg\u00e1ltat\u00e1si<\/p>\n<p>szerz\u0151d\u00e9sben, vagy egy adott megrendel\u00e9s (megrendel\u00e9s) eset\u00e9ben k\u00f6zvetlen\u00fcl a MetriQ<\/p>\n<p>kapcsolattart\u00f3k r\u00e9sz\u00e9ben l\u00e1that\u00f3.<\/p>\n<p><b>2. Licenc<\/b><\/p>\n<p>2.1 <b>A Licenc<\/b> az Enged\u00e9lyes joga az MQV vagy MQA haszn\u00e1lat\u00e1ra, ha meg\u00e1llapodtak abban,<\/p>\n<p>hogy az MQA-t az Enged\u00e9lyes alkalmazottja haszn\u00e1lhatja.<\/p>\n<p>2.2 A Licenctulajdonos a jelen Licencfelt\u00e9teleket a Megrendel\u00e9si licencszerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9vel<\/p>\n<p>vagy egy k\u00fcl\u00f6n licencszerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9vel fogadja el, amelyhez a jelen Licencfelt\u00e9telek<\/p>\n<p>csatolva vannak.<\/p>\n<p><b>3. Alapvet\u0151 licencfelt\u00e9telek<\/b><\/p>\n<p>3.1 Az Enged\u00e9lyes \u00e9s minden Felhaszn\u00e1l\u00f3 csak a Licencszerz\u0151d\u00e9sben \u00e9s a jelen<\/p>\n<p>Licencfelt\u00e9telekben megengedett m\u00f3don jogosult a MetriQ haszn\u00e1lat\u00e1ra.<\/p>\n<p>3.2 Alapvet\u0151 enged\u00e9lyez\u00e9si rendelkez\u00e9sek:<\/p>\n<p>3.2.1 A licenc nem kiz\u00e1r\u00f3lagos.<\/p>\n<p>3.2.2 Licenc id\u0151tartom\u00e1nya :<\/p>\n<p>a) K\u00fcl\u00f6n licencszerz\u0151d\u00e9s eset\u00e9n a licenc a HOLLEN \u00e1ltal az enged\u00e9lyes sz\u00e1m\u00e1ra<\/p>\n<p>teljes\u00edtett utols\u00f3 megrendel\u00e9s v\u00e9g\u00e9t\u0151l sz\u00e1m\u00edtott legfeljebb 2 \u00e9vre sz\u00f3l.<\/p>\n<p>b) Megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s eset\u00e9n a licencet az adott megrendel\u00e9s<\/p>\n<p>teljes\u00edt\u00e9s\u00e9t k\u00f6vet\u0151 legfeljebb 6 h\u00f3napig biztos\u00edtjuk.<\/p>\n<p>Ez az id\u0151tartom\u00e1ny csak akkor \u00e9rv\u00e9nyes, ha a licencszerz\u0151d\u00e9s m\u00e1sk\u00e9nt nem<\/p>\n<p>rendelkezik. A pont rendelkez\u00e9se 12.2 ez nem \u00e9rinti a Licencfelt\u00e9teleket.<\/p>\n<p>3.2.3 A licenc t\u00e1rgyi hat\u00e1lya :<\/p>\n<p>a) A Licenc lehet\u0151v\u00e9 teszi az Enged\u00e9lyes sz\u00e1m\u00e1ra, hogy a\u00a0felek meg\u00e1llapod\u00e1sa<\/p>\n<p>alapj\u00e1n haszn\u00e1lja azokat a funkci\u00f3kat, amelyeket a HOLLEN bocs\u00e1tott<\/p>\n<p>rendelkez\u00e9s\u00e9re; Ha az enged\u00e9lyes jogc\u00edmet k\u00edv\u00e1n biztos\u00edtani bizonyos speci\u00e1lis<\/p>\n<p>funkci\u00f3khoz val\u00f3 hozz\u00e1f\u00e9r\u00e9sre, az ilyen meg\u00e1llapod\u00e1st \u00edr\u00e1sban kell r\u00f6gz\u00edteni, pl.<\/p>\n<p>k\u00f6zvetlen\u00fcl a licencszerz\u0151d\u00e9sben vagy egy k\u00e9s\u0151bbi meg\u00e1llapod\u00e1sban (pl. e-<\/p>\n<p>mailek, speci\u00e1lis dokumentum vagy mindk\u00e9t f\u00e9l meghatalmazott k\u00e9pvisel\u0151i \u00e1ltal<\/p>\n<p>al\u00e1\u00edrt elektronikus dokumentum stb. form\u00e1j\u00e1ban), \u00e9s az ilyen meg\u00e1llapod\u00e1st a<\/p>\n<p>HOLLEN nev\u00e9ben nemcsak a legf\u0151bb szerve \u00e9s a vezet\u0151je, hanem az<\/p>\n<p>\u00fcgyvezet\u0151ivagy fi\u00f3ktelep-igazgat\u00f3i poz\u00edci\u00f3ban l\u00e9v\u0151 szem\u00e9ly is megk\u00f6theti.<\/p>\n<p>b) A Licenc lehet\u0151v\u00e9 teszi az MQV haszn\u00e1lat\u00e1t b\u00e1rmely Felhaszn\u00e1l\u00f3 sz\u00e1m\u00e1ra; az<\/p>\n<p>Enged\u00e9lyes rendelkez\u00e9s\u00e9re \u00e1ll\u00f3 funkci\u00f3k k\u00f6z\u00fcl ezeknek a funkci\u00f3knak a k\u00f6r\u00e9t<\/p>\n<p>egy adott felhaszn\u00e1l\u00f3 sz\u00e1m\u00e1ra az Enged\u00e9lyes hat\u00e1rozza meg a HOLLEN-nel<\/p>\n<p>k\u00f6t\u00f6tt bizony\u00edthat\u00f3 meg\u00e1llapod\u00e1s alapj\u00e1n,<\/p>\n<p>3.2.4 Az enged\u00e9ly ter\u00fcleti hat\u00e1lya: korl\u00e1tlan.<\/p>\n<p>3.3 Tilos a felhaszn\u00e1l\u00f3 hozz\u00e1f\u00e9r\u00e9si adatait m\u00e1s szem\u00e9lyekkel megosztani, m\u00e9g akkor is, ha ezek a<\/p>\n<p>szem\u00e9lyek saj\u00e1t hozz\u00e1f\u00e9r\u00e9si adatokkal rendelkeznek. E tilalom megs\u00e9rt\u00e9se a licencszerz\u0151d\u00e9s<\/p>\n<p>felmond\u00e1s\u00e1nak lehet\u0151s\u00e9g\u00e9t eredm\u00e9nyezi a licencfelt\u00e9telek 12.1 pontja szerint.<\/p>\n<p>3.3.1 A\u00a0Licencfelt\u00e9telek 3.3 pontja nem alkalmazand\u00f3, ha a hozz\u00e1f\u00e9r\u00e9si adatok<\/p>\n<p>megoszt\u00e1s\u00e1t a Licencszerz\u0151d\u00e9s enged\u00e9lyezi.<\/p>\n<p><b>4. Egyedi licencfelt\u00e9telek<\/b><\/p>\n<p>4.1 Az Enged\u00e9lyes biztos\u00edtja, hogy a Felhaszn\u00e1l\u00f3k az MQV-t csak a k\u00f6vetkez\u0151 c\u00e9lokra<\/p>\n<p>haszn\u00e1lj\u00e1k:<\/p>\n<p>a) kiv\u00e1lasztott adatok megjelen\u00edt\u00e9se az 5. cikknek megfelel\u0151en a rendelkez\u00e9sre bocs\u00e1tott<\/p>\n<p>funkci\u00f3k haszn\u00e1lat\u00e1val licencfelt\u00e9telek 3.2.3),<\/p>\n<p>b) jelent\u00e9sek vagy m\u00e1s rendelkez\u00e9sre \u00e1ll\u00f3 kimenetek gener\u00e1l\u00e1sa a MQV \u00e1ltal megengedett<\/p>\n<p>m\u00e9rt\u00e9kben \u00e9s m\u00f3don, valamint a rendelkez\u00e9sre \u00e1ll\u00f3 funkci\u00f3k (licencfelt\u00e9telek 3.2.3),<\/p>\n<p>c) dokumentumok felt\u00f6lt\u00e9se megrendel\u00e9sekhez,<\/p>\n<p>d) kiv\u00e1lasztott dokumentumok j\u00f3v\u00e1hagy\u00e1sa abban az esetben, ha az enged\u00e9lyes \u00e9s a<\/p>\n<p>HOLLEN k\u00f6z\u00f6tt k\u00fcl\u00f6n elektronikus kommunik\u00e1ci\u00f3s meg\u00e1llapod\u00e1st \u00edrtak al\u00e1.<\/p>\n<p>4.2 Az MQV-ben megjelen\u00edtett adatokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s webes fel\u00fcleten kereszt\u00fcl \u00e9s t\u00e1voli<\/p>\n<p>hozz\u00e1f\u00e9r\u00e9si technol\u00f3gi\u00e1k haszn\u00e1lat\u00e1val lehets\u00e9ges.<\/p>\n<p>4.3 Az Enged\u00e9lyes Rendszergazd\u00e1ja nem jogosult hozz\u00e1f\u00e9r\u00e9st biztos\u00edtani olyan szem\u00e9lyeknek,<\/p>\n<p>akik nem az Enged\u00e9lyes szervezetrendszer\u00e9ben m\u0171k\u00f6dnek.<\/p>\n<p><b>5. Adatok \u00e9s adatbiztons\u00e1g<\/b><\/p>\n<p>5.1 A HOLLEN elektronikus \u00faton gy\u0171jt adatokat (k\u00fcl\u00f6n\u00f6sen MQI seg\u00edts\u00e9g\u00e9vel), kiv\u00e9ve, ha ezt<\/p>\n<p>technikai okok megakad\u00e1lyozz\u00e1k.<\/p>\n<p>5.2 A MetriQ-ban t\u00e1rolt adatok bizalmas inform\u00e1ci\u00f3k; Az Enged\u00e9lyes (valamint minden<\/p>\n<p>Felhaszn\u00e1l\u00f3) k\u00f6teles bizalmasan kezelni az adatokat, \u00e9s nem adhatja ki azokat harmadik<\/p>\n<p>f\u00e9lnek, kiv\u00e9ve azokat az eseteket, amikor ezt a jelen licencfelt\u00e9telek vagy a licencszerz\u0151d\u00e9s<\/p>\n<p>(vagy egy\u00e9b) megengedi. Ha az adatok \u00fczleti titok jelleg\u0171ek is, akkor az \u00fczleti titok v\u00e9delm\u00e9t<\/p>\n<p>szab\u00e1lyoz\u00f3 jogszab\u00e1lyok rendelkez\u00e9sei megfelel\u0151en alkalmazand\u00f3k azok v\u00e9delm\u00e9re.<\/p>\n<p>5.3 A licencfelt\u00e9telek 5.2 rendelkez\u00e9sei nem vonatkoznak az adatoknak az enged\u00e9lyes \u00e1ltal az<\/p>\n<p>al\u00e1bbi szem\u00e9lyek r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 \u00e1tad\u00e1s\u00e1ra:<\/p>\n<p>a) alkalmazottaik vagy az enged\u00e9lyes m\u00e1s alkalmazottai, akiknek k\u00fcl\u00f6nleges jogi \u00e9rdek\u00fck<\/p>\n<p>f\u0171z\u0151dik az adatok hozz\u00e1f\u00e9rhet\u0151v\u00e9 t\u00e9tel\u00e9hez (pl. feladatk\u00f6r\u00fckn\u00e9l fogva), \u00e9s akiket az<\/p>\n<p>adatokkal kapcsolatban titoktart\u00e1si k\u00f6telezetts\u00e9g terhel,<\/p>\n<p>b) olyan szem\u00e9lyek, akik vagyoni vagy bizony\u00edthat\u00f3an szem\u00e9lyes kapcsolatban \u00e1llnak az<\/p>\n<p>enged\u00e9lyessel (t\u00f6bbs\u00e9gi r\u00e9szesed\u00e9s r\u00e9v\u00e9n), vagy e szem\u00e9lyek szervezeti egys\u00e9geivel,<\/p>\n<p>valamint e szem\u00e9lyek alkalmazottaival vagy m\u00e1s alkalmazottaival, amelyeket azonban az<\/p>\n<p>enged\u00e9lyes k\u00f6teles a licencfelt\u00e9telek 5.2 szerint titoktart\u00e1si k\u00f6telezetts\u00e9g al\u00e1 vonni.<\/p>\n<p>5.4 Ha a feladatell\u00e1t\u00e1s a) az enged\u00e9lyes vev\u0151j\u00e9n\u00e9l (V\u00e9gs\u0151 Megrendel\u0151n\u00e9l), vagy b) az enged\u00e9lyes<\/p>\n<p>vagy a\u00a0V\u00e9gs\u0151 Megrendel\u0151 logisztikai vagy k\u00fcls\u0151 rakt\u00e1rakban t\u00f6rt\u00e9nik, az adatok r\u00e9sz\u00fckre az<\/p>\n<p>\u00e9rintett szem\u00e9lyeken kereszt\u00fcl rendelkez\u00e9sre bocs\u00e1that\u00f3k.<\/p>\n<p>5.5 Az adatokat a szerz\u0151d\u0151 f\u00e9l is rendelkez\u00e9sre bocs\u00e1thatja:<\/p>\n<p>a) az Enged\u00e9lyes \u00fcgyfele vagy sz\u00e1ll\u00edt\u00f3ja (vagy azok oldal\u00e1n \u00e1ll\u00f3 szem\u00e9lyek) r\u00e9sz\u00e9re, ha egy<\/p>\n<p>adott feladat r\u00e9sz\u00e9t k\u00e9pezik, \u00e9s t\u00e1j\u00e9koztatni kell \u0151ket a feladat v\u00e9grehajt\u00e1s\u00e1nak<\/p>\n<p>r\u00e9szleteir\u0151l,<\/p>\n<p>b) az enged\u00e9lyes logisztikai szolg\u00e1ltat\u00f3ja (vagy az oldal\u00e1n l\u00e9v\u0151 szem\u00e9lyek), ha t\u00e1j\u00e9koztatni<\/p>\n<p>kell \u0151ket a szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9nek r\u00e9szleteir\u0151l,<\/p>\n<p>c) az enged\u00e9lyes V\u00e9gs\u0151 Megrendel\u0151je (vagy az oldal\u00e1n l\u00e9v\u0151 szem\u00e9lyek), ha t\u00e1j\u00e9koztatni<\/p>\n<p>kell \u0151ket a feladat v\u00e9grehajt\u00e1s\u00e1nak r\u00e9szleteir\u0151l,<\/p>\n<p>d) az enged\u00e9lyes \u00e1ltal k\u00fcld\u00f6tt (szerz\u0151d\u00e9ses) kommunik\u00e1ci\u00f3 r\u00e9sz\u00e9t k\u00e9pez\u0151 szem\u00e9lyek;<\/p>\n<p>e) az MQV haszn\u00e1lat\u00e1ra \u00e9rv\u00e9nyes enged\u00e9llyel rendelkez\u0151 egy\u00e9b szem\u00e9lyek, akikre a<\/p>\n<p>megrendel\u00e9si adatok vonatkoznak,<\/p>\n<p>f) a Szerz\u0151d\u0151 Felek t\u00f6rv\u00e9nyes \u00e9s hasonl\u00f3 k\u00e9pvisel\u0151i, akikre jogszab\u00e1ly alapj\u00e1n titoktart\u00e1si<\/p>\n<p>k\u00f6telezetts\u00e9g h\u00e1rul, valamint a hat\u00f3s\u00e1gok, ha az adatokat jogszab\u00e1ly alapj\u00e1n bocs\u00e1tj\u00e1k<\/p>\n<p>rendelkez\u00e9s\u00fckre,<\/p>\n<p>g) m\u00e1s szem\u00e9lyek, a HOLLEN \u00e9s az enged\u00e9lyes k\u00f6z\u00f6tti k\u00fcl\u00f6n meg\u00e1llapod\u00e1s alapj\u00e1n.<\/p>\n<p>5.6 Ha az MQV-ben az enged\u00e9lyes rendelkez\u00e9s\u00e9re bocs\u00e1tand\u00f3 adatok k\u00f6re nincs meghat\u00e1rozva a<\/p>\n<p>szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9sben vagy a licencszerz\u0151d\u00e9sben, akkor azt a HOLLEN hat\u00e1rozza meg;<\/p>\n<p>Ha azonban az enged\u00e9lyes jogalapot k\u00edv\u00e1n szerezni bizonyos konkr\u00e9t adatok nyilv\u00e1noss\u00e1gra<\/p>\n<p>hozatal\u00e1ra, ezt a meg\u00e1llapod\u00e1st \u00edr\u00e1sban kell r\u00f6gz\u00edtenie (pl. e-mail, k\u00fcl\u00f6n dokumentum vagy<\/p>\n<p>mindk\u00e9t f\u00e9l meghatalmazott k\u00e9pvisel\u0151i \u00e1ltal al\u00e1\u00edrt elektronikus dokumentum form\u00e1j\u00e1ban).<\/p>\n<p>5.7 A HOLLEN jogosult adatokat gy\u0171jteni, felhaszn\u00e1lni (a lehet\u0151 legsz\u00e9lesebb \u00e9rtelemben) \u00e9s<\/p>\n<p>\u00e1tadni m\u00e1s szervezeteknek a jelen licencfelt\u00e9telekben meghat\u00e1rozott m\u00f3don az enged\u00e9lyes<\/p>\n<p>kifejezett hozz\u00e1j\u00e1rul\u00e1sa n\u00e9lk\u00fcl. A HOLLEN \u00e1ltali adatfelhaszn\u00e1l\u00e1s tekintet\u00e9ben azonban igaz,<\/p>\n<p>hogy a HOLLEN az adatokat kiz\u00e1r\u00f3lag arra haszn\u00e1lja, hogy a kijel\u00f6lt szem\u00e9lyeknek<\/p>\n<p>megrendel\u00e9sekr\u0151l t\u00e1j\u00e9koztat\u00e1st ny\u00fajtson, elemz\u00e9seket k\u00e9sz\u00edtsen \u00e9s mutasson be,<\/p>\n<p>sz\u00e1ml\u00e1z\u00e1shoz, valamint a MetriQ tov\u00e1bbfejleszt\u00e9s\u00e9hez, \u00e9s az adatok a fenti c\u00e9lokb\u00f3l, a lehet\u0151<\/p>\n<p>legsz\u00e9lesebb \u00e9rtelemben elk\u00fcl\u00f6n\u00edtve kezelhet\u0151k.<\/p>\n<p>5.8 A MetriQ Microsoft rendszereken bel\u00fcl m\u0171k\u00f6dik (pl. szerver az MS Azure-ban, Windows<\/p>\n<p>Server \u00e9s Microsoft SQL adatb\u00e1zis), amelyeket a HOLLEN rendszeresen friss\u00edt, k\u00fcl\u00f6n\u00f6sen a<\/p>\n<p>biztons\u00e1gi jav\u00edt\u00e1sok friss\u00edt\u00e9se tekintet\u00e9ben.<\/p>\n<p>5.9 HOLLEN tov\u00e1bb\u00e1:<\/p>\n<p>a) biztos\u00edtja az adatbiztons\u00e1got, k\u00fcl\u00f6n\u00f6sen annak biztos\u00edt\u00e1s\u00e1val, hogy a felhaszn\u00e1l\u00f3 \u00e9s az<\/p>\n<p>MQV k\u00f6z\u00f6tti minden kommunik\u00e1ci\u00f3 titkos\u00edtott HTTPS protokollon kereszt\u00fcl t\u00f6rt\u00e9njen,<\/p>\n<p>b) biztos\u00edtja, hogy az SSL tan\u00fas\u00edtv\u00e1ny naprak\u00e9sz \u00e9s \u00e9rv\u00e9nyes legyen.<\/p>\n<p>c) Folyamatosan \u00e9rt\u00e9keli a napl\u00f3kat, \u00e9s megpr\u00f3b\u00e1l reag\u00e1lni a gyan\u00fas tev\u00e9kenys\u00e9gekre.<\/p>\n<p>5.10 A HOLLEN hozz\u00e1f\u00e9r\u00e9st biztos\u00edt a MetriQ-hoz (bele\u00e9rtve az abban t\u00e1rolt adatokat is) egy<\/p>\n<p>k\u00fcls\u0151 v\u00e1llalkoz\u00e1s sz\u00e1m\u00e1ra, amely fejleszti \u00e9s m\u00f3dos\u00edtja a MetriQ-t a HOLLEN sz\u00e1m\u00e1ra, de<\/p>\n<p>ezt a v\u00e1llalkoz\u00e1st a vonatkoz\u00f3 szerz\u0151d\u00e9s \u00e9rtelm\u00e9ben titoktart\u00e1si k\u00f6telezetts\u00e9g terheli.<\/p>\n<p>5.11 A HOLLEN az adatokat (bele\u00e9rtve az enged\u00e9lyes alkalmazottainak szem\u00e9lyes adatait n\u00e9v,<\/p>\n<p>vezet\u00e9kn\u00e9v, e-mail \u00e9s telefonsz\u00e1m, annak a v\u00e1llalatnak a neve k\u00f6rben, amelynek dolgozik)<\/p>\n<p>felhaszn\u00e1lhatja m\u00e1s inform\u00e1ci\u00f3s rendszereiben, vagy el\u00e9rhet\u0151v\u00e9 teheti azokat:<\/p>\n<p>a) a HOLLEN-hez kapcsolt v\u00e1llalkoz\u00e1snak min\u0151s\u00fcl\u0151 harmadik felek,<\/p>\n<p>b) informatikai szolg\u00e1ltat\u00e1sok sz\u00e1ll\u00edt\u00f3i a HOLLEN sz\u00e1m\u00e1ra, akik r\u00e9szt vesznek a MetriQ<\/p>\n<p>rendszer fejleszt\u00e9s\u00e9ben \u00e9s karbantart\u00e1s\u00e1ban.<\/p>\n<p><b>6. Egy\u00e9b felt\u00e9telek<\/b><\/p>\n<p>6.1 Az enged\u00e9lyes nem jogosult hozz\u00e1f\u00e9r\u00e9st biztos\u00edtani az MQV-hez olyan szem\u00e9lyek sz\u00e1m\u00e1ra,<\/p>\n<p>akik nem felhaszn\u00e1l\u00f3k.<\/p>\n<p>6.2 A HOLLEN azt javasolja, hogy minden felhaszn\u00e1l\u00f3 v\u00e1ltoztassa meg hozz\u00e1f\u00e9r\u00e9si jelszav\u00e1t az<\/p>\n<p>els\u0151 bejelentkez\u00e9s ut\u00e1n.<\/p>\n<p>6.3 Az MQV enged\u00e9lyesek sz\u00e1m\u00e1ra javasolt, hogy adj\u00e1k \u00e1t a HOLLEN-nek a nevek list\u00e1j\u00e1t.<\/p>\n<p>Nevek list\u00e1j\u00e1nak megad\u00e1sa n\u00e9lk\u00fcl a HOLLEN csak azoknak a szem\u00e9lyeknek ad hozz\u00e1f\u00e9r\u00e9si<\/p>\n<p>adatokat, akik sz\u00e1m\u00e1ra az adott megrendel\u00e9sre vonatkoz\u00f3 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra vonatkoz\u00f3<\/p>\n<p>szerz\u0151d\u00e9s alapj\u00e1n ilyen ig\u00e9ny mer\u00fcl fel (k\u00fcl\u00f6n\u00f6sen a szerz\u0151d\u00e9sben meghat\u00e1rozott szem\u00e9lyek),<\/p>\n<p>vagy az enged\u00e9lyez\u00e9si felt\u00e9telek 5.5 pontj\u00e1ban pontban eml\u00edtett szem\u00e9lyeknek.<\/p>\n<p>6.3.1 A HOLLEN rendszergazdai jogosults\u00e1gokat adhat egy adott szem\u00e9lynek az<\/p>\n<p>Enged\u00e9lyes oldal\u00e1n, a Licencfelt\u00e9telek 1.4.2 rendelkez\u00e9seivel \u00f6sszhangban.<\/p>\n<p>6.4 Az Enged\u00e9lyes Rendszergazd\u00e1ja csak a HOLLEN el\u0151zetes, bizony\u00edthat\u00f3 hozz\u00e1j\u00e1rul\u00e1s\u00e1val<\/p>\n<p>jogosult felhaszn\u00e1l\u00f3i hozz\u00e1f\u00e9r\u00e9st adni az Enged\u00e9lyes szem\u00e9ly\u00e9t\u0151l elt\u00e9r\u0151 szem\u00e9lynek<\/p>\n<p>(k\u00fcl\u00f6n\u00f6sen k\u00fcls\u0151 alkalmazottnak).<\/p>\n<p>6.5 Az Adminisztr\u00e1tor a HOLLEN Rendszergazd\u00e1ja jogosult deaktiv\u00e1lni a Felhaszn\u00e1l\u00f3<\/p>\n<p>felhaszn\u00e1l\u00f3i fi\u00f3kj\u00e1t, ha:<\/p>\n<p>a) b\u00e1rmilyen m\u00f3don vissza\u00e9l az MQV-vel, vagy alapos gyan\u00fa mer\u00fcl fel az MQV-vel val\u00f3<\/p>\n<p>vissza\u00e9l\u00e9sre,<\/p>\n<p>b) megs\u00e9rti a licencfelt\u00e9telek rendelkez\u00e9seit,<\/p>\n<p>c) a felhaszn\u00e1l\u00f3 hozz\u00e1f\u00e9r\u00e9si vagy egy\u00e9b adatainak gyan\u00faja vagy kisziv\u00e1rg\u00e1sa \u00e1ll fenn, vagy<\/p>\n<p>az ilyen vissza\u00e9l\u00e9s vagy sziv\u00e1rg\u00e1s meger\u0151s\u00edt\u00e9st nyer,<\/p>\n<p>d) hiteles forr\u00e1sb\u00f3l meg\u00e1llap\u00edtja, hogy a jelenlegi felhaszn\u00e1l\u00f3 m\u00e1r nem dolgozik az<\/p>\n<p>enged\u00e9lyes strukt\u00far\u00e1iban, vagy munkak\u00f6re megv\u00e1ltozott, \u00edgy m\u00e1r nincs sz\u00fcks\u00e9ge az<\/p>\n<p>MQV-hez val\u00f3 hozz\u00e1f\u00e9r\u00e9sre.<\/p>\n<p>e) Az adott felhaszn\u00e1l\u00f3i fi\u00f3kot t\u00f6bb mint 2 h\u00f3napja nem haszn\u00e1lj\u00e1k (k\u00fcl\u00f6n\u00f6sen, ha a<\/p>\n<p>felhaszn\u00e1l\u00f3 nem jelentkezett be).<\/p>\n<p>6.6 A HOLLEN jogosult a MetriQ hib\u00e1inak kijav\u00edt\u00e1s\u00e1ra, valamint a MetriQ \u00faj<\/p>\n<p>verzi\u00f3inak\/friss\u00edt\u00e9seinek kiad\u00e1s\u00e1ra \u00e9s automatikus telep\u00edt\u00e9s\u00e9re az enged\u00e9lyes beleegyez\u00e9se<\/p>\n<p>n\u00e9lk\u00fcl.<\/p>\n<p>6.7 A HOLLEN jogosult b\u00e1rmikor \u00e9s saj\u00e1t bel\u00e1t\u00e1sa szerint elv\u00e9gezni a MetriQ friss\u00edt\u00e9seit \u00e9s<\/p>\n<p>friss\u00edt\u00e9seit a biztons\u00e1g jav\u00edt\u00e1sa \u00e9s a rendszer funkci\u00f3inak m\u00f3dos\u00edt\u00e1sa \u00e9rdek\u00e9ben.<\/p>\n<p>6.8 Az enged\u00e9lyes felel\u0151s annak biztos\u00edt\u00e1s\u00e1\u00e9rt, hogy az egyes felhaszn\u00e1l\u00f3k betarts\u00e1k a<\/p>\n<p>licencfelt\u00e9teleket, k\u00fcl\u00f6n\u00f6sen az Enged\u00e9lyez\u00e9si felt\u00e9telek 3.3 pontj\u00e1ban foglalt tilalmat (a<\/p>\n<p>licencfelt\u00e9teleket 3.3.1 pontj\u00e1nak \u00e9rintetlen\u00fcl hagy\u00e1sa mellett).<\/p>\n<p>6.9 A MetriQ funkci\u00f3i megk\u00f6vetelik az internethez val\u00f3 hozz\u00e1f\u00e9r\u00e9st arr\u00f3l az eszk\u00f6zr\u0151l, amelyen<\/p>\n<p>kereszt\u00fcl a felhaszn\u00e1l\u00f3 el k\u00edv\u00e1nja \u00e9rni \u0151ket. A HOLLEN semmilyen m\u00f3don nem v\u00e1llal<\/p>\n<p>felel\u0151ss\u00e9get az\u00e9rt, ha a Felhaszn\u00e1l\u00f3 hi\u00e1nyz\u00f3 vagy el\u00e9gtelen internetkapcsolat miatt nem tud<\/p>\n<p>hozz\u00e1f\u00e9rni a MetriQ funkci\u00f3ihoz. A HOLLEN nem sz\u00e1ll\u00edt semmilyen m\u0171szaki berendez\u00e9st,<\/p>\n<p>amely a MetriQ el\u00e9r\u00e9s\u00e9hez sz\u00fcks\u00e9ges.<\/p>\n<p>6.10 Az MQC szint\u00e9n k\u00fcl\u00f6n szerz\u0151i jogi v\u00e9delem alatt \u00e1ll, m\u00edg az adatb\u00e1zis l\u00e9trehoz\u00e1s\u00e1t<\/p>\n<p>kezdem\u00e9nyez\u0151 \u00e9s biztos\u00edt\u00f3 szem\u00e9ly a HOLLEN, amely az adatb\u00e1zis szerz\u0151i jogi v\u00e9delm\u00e9t<\/p>\n<p>\u00e9lvezi, \u00e9s az enged\u00e9lyesnek nincs k\u00fcl\u00f6nleges joga hozz\u00e1, mivel az enged\u00e9lyes \u00e1ltal bevitt<\/p>\n<p>adatok nem mutatnak min\u0151s\u00e9gileg vagy mennyis\u00e9gileg jelent\u0151s hozz\u00e1j\u00e1rul\u00e1st az adatb\u00e1zis<\/p>\n<p>tartalm\u00e1nak megszerz\u00e9s\u00e9hez, ellen\u0151rz\u00e9s\u00e9hez vagy bizony\u00edt\u00e1s\u00e1hoz.<\/p>\n<p>6.11 Haszn\u00e1lati \u00fatmutat\u00f3k \u00e9s k\u00e9pz\u00e9s<\/p>\n<p>6.11.1 A HOLLEN a HOLLEN \u00e1ltal meghat\u00e1rozott m\u00e9rt\u00e9kben ingyenesen bocs\u00e1t<\/p>\n<p>rendelkez\u00e9sre k\u00e9pz\u00e9si anyagokat a\u00a0MetriQ haszn\u00e1lat\u00e1val val\u00f3 megismerked\u00e9s<\/p>\n<p>\u00e9rdek\u00e9ben<\/p>\n<p>6.11.2 A HOLLEN speci\u00e1lis k\u00e9pz\u00e9st is ny\u00fajthat a j\u00f6v\u0151beli felhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra az<\/p>\n<p>enged\u00e9lyessel k\u00f6t\u00f6tt meg\u00e1llapod\u00e1s alapj\u00e1n.<\/p>\n<p><b>7. Napl\u00f3k \u00e9s cookie-k<\/b><\/p>\n<p>7.1 A HOLLEN \u00e9s az Enged\u00e9lyes k\u00f6z\u00f6tt a Felhaszn\u00e1l\u00f3k MetriQ haszn\u00e1lata sor\u00e1n tan\u00fas\u00edtott<\/p>\n<p>viselked\u00e9s\u00e9vel kapcsolatos vit\u00e1k eset\u00e9n a MetriQ napl\u00f3k d\u00f6nt\u0151 fontoss\u00e1g\u00faak, amelyeket az<\/p>\n<p>Enged\u00e9lyes a MetriQ haszn\u00e1lat\u00e1val elfogad.<\/p>\n<p>7.2 A MetriQ csak az adott weboldal megfelel\u0151 m\u0171k\u00f6d\u00e9s\u00e9hez sz\u00fcks\u00e9ges cookie-kat gy\u0171jti, \u00e9s nem<\/p>\n<p>haszn\u00e1l sem analitikai, sem marketing cookie-kat.<\/p>\n<p><b>8. Szem\u00e9lyes adatok<\/b><\/p>\n<p>8.1 Az Enged\u00e9lyes hozz\u00e1j\u00e1rul\u00e1s\u00e1t adja a Felhaszn\u00e1l\u00f3k \u00e9s harmadik felek szem\u00e9lyes adatainak<\/p>\n<p>feldolgoz\u00e1s\u00e1hoz, amelyeket a HOLLEN rendelkez\u00e9s\u00e9re bocs\u00e1tott (pl. megrendel\u00e9s\/szerz\u0151d\u00e9s,<\/p>\n<p>a n\u00e9vlist\u00e1ban, k\u00fcl\u00f6n\u00f6sen e-mailben) a\u00a0HOLLEN-nek az Enged\u00e9lyessel \u00e9s m\u00e1s szerz\u0151d\u00e9ses<\/p>\n<p>partnerekkel szembeni szerz\u0151d\u00e9ses k\u00f6telezetts\u00e9geinek teljes\u00edt\u00e9se c\u00e9lj\u00e1b\u00f3l. Ugyanakkor, ha a<\/p>\n<p>t\u00f6rv\u00e9ny el\u0151\u00edrja, az enged\u00e9lyes k\u00f6teles megszerezni az \u00e9rintett enged\u00e9lyes alkalmazottainak<\/p>\n<p>hozz\u00e1j\u00e1rul\u00e1s\u00e1t ahhoz, hogy szem\u00e9lyes adataikat a HOLLEN rendelkez\u00e9s\u00e9re bocs\u00e1ssa,<\/p>\n<p>ellenkez\u0151 esetben az Enged\u00e9lyes felel a HOLLEN fel\u00e9 a\u00a0HOLLEN-t a hozz\u00e1j\u00e1rul\u00e1s hi\u00e1nya<\/p>\n<p>miatt vagy azzal kapcsolatban \u00e9rt k\u00e1rok\u00e9rt. E pont rendelkez\u00e9sei \u00e9rtelemszer\u0171en<\/p>\n<p>alkalmazand\u00f3k az enged\u00e9lyes oldal\u00e1n l\u00e9v\u0151 m\u00e1s szem\u00e9lyekre is (pl. az enged\u00e9lyes V\u00e9gs\u0151<\/p>\n<p>Megrendel\u0151je, logisztikai l\u00e9tes\u00edtm\u00e9nyek az enged\u00e9lyes oldal\u00e1n).<\/p>\n<p>8.2 A HOLLEN nem k\u00f6teles, az Enged\u00e9lyesnek\u00a0Licencfelt\u00e9telek 8.1 pontja alapj\u00e1n annak<\/p>\n<p>vizsg\u00e1lat\u00e1ra, hogy az Enged\u00e9lyes egy adott alkalmazottja (vagy az \u0151 oldal\u00e1n egy harmadik<\/p>\n<p>f\u00e9l) hozz\u00e1j\u00e1rult-e szem\u00e9lyes adatainak a HOLLEN r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 \u00e1tad\u00e1s\u00e1hoz; A hozz\u00e1j\u00e1rul\u00e1s<\/p>\n<p>megad\u00e1s\u00e1\u00e9rt kiz\u00e1r\u00f3lag az enged\u00e9lyes felel.<\/p>\n<p>8.3 F\u00fcggetlen\u00fcl a \u00a0licencfelt\u00e9telek 8.1. \u00e9s 8.2 pontjait\u00f3l, amennyiben azt a term\u00e9szetes<\/p>\n<p>szem\u00e9lyeknek a szem\u00e9lyes adatok kezel\u00e9se tekintet\u00e9ben t\u00f6rt\u00e9n\u0151 v\u00e9delm\u00e9r\u0151l \u00e9s az ilyen adatok<\/p>\n<p>szabad \u00e1raml\u00e1s\u00e1r\u00f3l sz\u00f3l\u00f3 (EU) 2016\/679 eur\u00f3pai parlamenti \u00e9s tan\u00e1csi rendelet (GDPR) vagy<\/p>\n<p>hasonl\u00f3 rendelet el\u0151\u00edrja, vagy a szem\u00e9lyes adatok v\u00e9delm\u00e9r\u0151l sz\u00f3l\u00f3 t\u00f6rv\u00e9ny el\u0151\u00edrja, az<\/p>\n<p>enged\u00e9lyes k\u00f6teles a licencszerz\u0151d\u00e9s megk\u00f6t\u00e9s\u00e9t k\u00f6vet\u0151en azonnal biztos\u00edtani azon \u00e9rintettek<\/p>\n<p>hozz\u00e1j\u00e1rul\u00e1s\u00e1t a\u00a0szem\u00e9lyes adataik MetriQ-ben val\u00f3 felhaszn\u00e1l\u00e1s\u00e1hoz, akiknek a felhaszn\u00e1l\u00f3i<\/p>\n<p>poz\u00edci\u00f3ban kell lenni\u00fck, bele\u00e9rtve azok harmadik felek sz\u00e1m\u00e1ra t\u00f6rt\u00e9n\u0151 hozz\u00e1f\u00e9rhet\u0151v\u00e9<\/p>\n<p>t\u00e9tel\u00e9t ezen enged\u00e9lyez\u00e9si rendelkez\u00e9sek alapj\u00e1n (pl. 5.11 ), m\u00e1sk\u00fcld\u00f6nben az Enged\u00e9lyes<\/p>\n<p>felel\u0151s a\u00a0HOLLEN-t ezzel \u00f6sszef\u00fcgg\u00e9sben \u00e9rt minden k\u00e1r\u00e9rt (bele\u00e9rtve a b\u00fcntet\u00e9seket, az<\/p>\n<p>elmaradt hasznot, a h\u00edrn\u00e9v s\u00e9r\u00fcl\u00e9s\u00e9t).<\/p>\n<p>8.4 A k\u00e9ts\u00e9gek elker\u00fcl\u00e9se \u00e9rdek\u00e9ben, a term\u00e9szetes szem\u00e9lyek (k\u00fcl\u00f6n\u00f6sen a felhaszn\u00e1l\u00f3k)<\/p>\n<p>szem\u00e9lyes adatainak az enged\u00e9lyes vagy bizonyos felhaszn\u00e1l\u00f3k rendelkez\u00e9s\u00e9re bocs\u00e1t\u00e1s\u00e1val<\/p>\n<p>az enged\u00e9lyes automatikusan kijelenti, hogy rendelkezik az \u00e9rintett hozz\u00e1j\u00e1rul\u00e1s\u00e1val<\/p>\n<p>szem\u00e9lyes adatainak feldolgoz\u00e1s\u00e1hoz \u00e9s harmadik felekkel val\u00f3 k\u00f6zl\u00e9s\u00e9hez a jelen<\/p>\n<p>licencfelt\u00e9telekben meghat\u00e1rozott m\u00e9rt\u00e9kben, \u00e9s olyan m\u00e9rt\u00e9kben, amennyire azokat saj\u00e1t<\/p>\n<p>maga tette hozz\u00e1f\u00e9rhet\u0151v\u00e9, vagy olyan m\u00e9rt\u00e9kben, amilyen m\u00e9rt\u00e9kben azokat az \u0151 oldal\u00e1n<\/p>\n<p>l\u00e9v\u0151 szem\u00e9lyek tett\u00e9k hozz\u00e1f\u00e9rhet\u0151v\u00e9.<\/p>\n<p><b>9. Korl\u00e1toz\u00e1sok \u00e9s tilalmak<\/b><\/p>\n<p>9.1 Az Enged\u00e9lyes nem jogosult a MetriQ b\u00e1rmely r\u00e9sz\u00e9nek visszafejt\u00e9s\u00e9re, visszak\u00f3dol\u00e1s\u00e1ra,<\/p>\n<p>sz\u00e9tszed\u00e9s\u00e9re, reproduk\u00e1l\u00e1s\u00e1ra vagy forr\u00e1sk\u00f3dj\u00e1nak kinyer\u00e9s\u00e9re. A MetriQ fel\u00e9p\u00edt\u00e9se,<\/p>\n<p>elrendez\u00e9se \u00e9s sz\u00e1m\u00edt\u00f3g\u00e9pes k\u00f3dja (valamint r\u00e9szei) bizalmas \u00e9s bizalmas inform\u00e1ci\u00f3k,<\/p>\n<p>amelyek szerz\u0151i jogi v\u00e9delem alatt \u00e1llnak. Az enged\u00e9lyes k\u00f6teles tov\u00e1bb\u00e1 bizalmasan kezelni<\/p>\n<p>a MetriQ m\u0171szaki megold\u00e1s\u00e1t (pl. felhaszn\u00e1l\u00f3i fel\u00fclet, funkci\u00f3k), valamint annak egyes<\/p>\n<p>r\u00e9szeit, amely szint\u00e9n bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fcl.<\/p>\n<p>9.2 Az Enged\u00e9lyes \u00e9s egyetlen Felhaszn\u00e1l\u00f3 sem jogosult:<\/p>\n<p>a) a MetriQ-ban esetlegesen megjelen\u0151 szerz\u0151i jogi, v\u00e9djegy- vagy egy\u00e9b tulajdonosi vagy<\/p>\n<p>szellemi tulajdonjogi \u00e9rtes\u00edt\u00e9sek elt\u00e1vol\u00edt\u00e1sa, \u00e1tfed\u00e9se vagy m\u00f3dos\u00edt\u00e1sa;<\/p>\n<p>b) a MetriQ-hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s olyan m\u00f3don, amely megk\u00eds\u00e9rli m\u00e1solni, kinyerni vagy<\/p>\n<p>\u00fajra felhaszn\u00e1lni az adatok b\u00e1rmely r\u00e9sz\u00e9t vagy a MetriQ b\u00e1rmely r\u00e9sz\u00e9t, a hivatalos<\/p>\n<p>MetriQ-funkci\u00f3k haszn\u00e1lat\u00e1n k\u00edv\u00fcl, vagy a jelen licencfelt\u00e9telekkel ellent\u00e9tes m\u00f3don,<\/p>\n<p>c) a MetriQ-hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s a hozz\u00e1rendelt felhaszn\u00e1l\u00f3n\u00e9v \u00e9s jelsz\u00f3 haszn\u00e1lat\u00e1t\u00f3l elt\u00e9r\u0151<\/p>\n<p>m\u00f3don (pl. biztons\u00e1gi int\u00e9zked\u00e9sek megszeg\u00e9s\u00e9nek megk\u00eds\u00e9rl\u00e9s\u00e9vel, hackel\u00e9ssel stb.),<\/p>\n<p>d) a MetriQ m\u0171szaki korl\u00e1tainak megker\u00fcl\u00e9se;<\/p>\n<p>e) sokszoros\u00edt\u00e1s, m\u00f3dos\u00edt\u00e1s vagy sz\u00e1rmaz\u00e9kos m\u0171vek l\u00e9trehoz\u00e1sa a MetriQ-b\u00f3l (vagy annak<\/p>\n<p>r\u00e9szeib\u0151l);<\/p>\n<p>f) licenc, allicenc \u00e1truh\u00e1z\u00e1sa vagy \u00e1truh\u00e1z\u00e1sa;<\/p>\n<p>g) b\u00e9rbe ad\u00e1s, k\u00f6lcs\u00f6nad\u00e1s, \u00e1truh\u00e1z\u00e1s, elad\u00e1s vagy \u00fajraoszt\u00e1s a MetriQ-hoz vagy annak<\/p>\n<p>b\u00e1rmely r\u00e9sz\u00e9hez val\u00f3 hozz\u00e1f\u00e9r\u00e9snek;<\/p>\n<p>h) nem haszn\u00e1lhatja a megadott enged\u00e9lyek c\u00e9lj\u00e1val, a megadott enged\u00e9lyek terjedelm\u00e9vel<\/p>\n<p>vagy a licencszerz\u0151d\u00e9s rendelkez\u00e9seivel, a jelen licencfelt\u00e9telekkel vagy a HOLLEN-nel<\/p>\n<p>k\u00f6t\u00f6tt egy\u00e9b k\u00fcl\u00f6nleges meg\u00e1llapod\u00e1sokkal ellent\u00e9tes rendszergazdai jogokat,<\/p>\n<p>i) nem haszn\u00e1lja a MetriQ-t a jelen licencfelt\u00e9telek szerinti haszn\u00e1lati felt\u00e9telek<\/p>\n<p>megs\u00e9rt\u00e9s\u00e9vel, de k\u00fcl\u00f6n\u00f6sen nem haszn\u00e1lja a MetriQ-t sz\u00e1m\u00edt\u00f3g\u00e9pes v\u00edrusok, f\u00e9rgek,<\/p>\n<p>tr\u00f3jai falovak vagy m\u00e1s rosszindulat\u00fa programok tov\u00e1bb\u00edt\u00e1s\u00e1ra,<\/p>\n<p>j) a MetriQ-t az \u00e1ltal\u00e1nosan k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 jogszab\u00e1lyok megs\u00e9rt\u00e9s\u00e9vel haszn\u00e1lja.<\/p>\n<p>9.3 A HOLLEN semmilyen m\u00f3don nem v\u00e1llal felel\u0151ss\u00e9get, \u00e9s semmilyen m\u00f3don nem lehet<\/p>\n<p>s\u00falyosb\u00edt\u00f3 k\u00f6r\u00fclm\u00e9ny, ha a\u00a0felhaszn\u00e1l\u00f3 a hozz\u00e1f\u00e9r\u00e9si adatait harmadik f\u00e9l rendelkez\u00e9s\u00e9re<\/p>\n<p>bocs\u00e1tja.<\/p>\n<p>9.4 A MetriQ-hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s &amp;quot;adott \u00e1llapotban&amp;quot; vagy &amp;quot;adott el\u00e9rhet\u0151s\u00e9g mellett&amp;quot; biztos\u00edtott.<\/p>\n<p>A HOLLEN nem v\u00e1llal felel\u0151ss\u00e9get a MetriQ haszn\u00e1lat\u00e1nak lehetetlens\u00e9g\u00e9\u00e9rt vagy csak<\/p>\n<p>korl\u00e1tozott lehet\u0151s\u00e9g\u00e9\u00e9rt, valamint a MetriQ hib\u00e1i\u00e9rt.<\/p>\n<p>9.5 Az enged\u00e9lyesnek lehet\u0151s\u00e9ge van arra, hogy a MetriQ hib\u00e1it az enged\u00e9lyez\u00e9si felt\u00e9telek 11.<\/p>\n<p>pontja szerinti m\u00f3don jelentse.<\/p>\n<p>9.6 A HOLLEN nem v\u00e1llal felel\u0151ss\u00e9get a MetriQ haszn\u00e1lat\u00e1b\u00f3l (bele\u00e9rtve a vissza\u00e9l\u00e9st),<\/p>\n<p>megszak\u00edt\u00e1s\u00e1b\u00f3l (bele\u00e9rtve a m\u0171szaki hib\u00e1kat, h\u00e1l\u00f3zati t\u00e1mad\u00e1sokat, rendszerkarbantart\u00e1st<\/p>\n<p>stb.), felf\u00fcggeszt\u00e9s\u00e9b\u0151l vagy megsz\u00fcntet\u00e9s\u00e9b\u0151l ered\u0151 k\u00e1rok\u00e9rt vagy vesztes\u00e9gek\u00e9rt, bele\u00e9rtve<\/p>\n<p>az enged\u00e9lyez\u00e9si felt\u00e9telek 6.5 pontj\u00e1ban eml\u00edtett elj\u00e1r\u00e1st. A HOLLEN k\u00fcl\u00f6n\u00f6sen nem v\u00e1llal<\/p>\n<p>felel\u0151ss\u00e9get az enged\u00e9lyes \u00e1ltal a MetriQ-ban rendelkez\u00e9sre \u00e1ll\u00f3 adatok helytelen vagy<\/p>\n<p>hi\u00e1nyos \u00e9rtelmez\u00e9se alapj\u00e1n hozott d\u00f6nt\u00e9sek k\u00f6vetkezm\u00e9nyei\u00e9rt.<\/p>\n<p><b>10. A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra ir\u00e1nyul\u00f3 szerz\u0151d\u00e9sekkel kapcsolatos k\u00fcl\u00f6n\u00f6s<\/b><\/p>\n<p><b>k\u00f6telezetts\u00e9gek<\/b><\/p>\n<p>10.1 Le\u00e1ll\u00e1s eset\u00e9n a feladatra vonatkoz\u00f3 adatokat gy\u0171jt\u00e9se pap\u00edr alapon vagy m\u00e1s, a szerz\u0151d\u0151<\/p>\n<p>felek \u00e1ltal meg\u00e1llapodott m\u00f3don gy\u0171jtik, majd a HOLLEN-nek indokolatlan k\u00e9sedelem<\/p>\n<p>n\u00e9lk\u00fcl be kell vinnie az adatokat a MetriQ rendszerbe a le\u00e1ll\u00e1s v\u00e9gezt\u00e9vel.<\/p>\n<p><b>11. Hib\u00e1k \u00e9s m\u0171szaki le\u00e1ll\u00e1sok jelent\u00e9se<\/b><\/p>\n<p>11.1 Az enged\u00e9lyes k\u00f6teles halad\u00e9ktalanul \u00e9rtes\u00edteni a HOLLEN-t az MQV b\u00e1rmilyen hib\u00e1j\u00e1r\u00f3l<\/p>\n<p>vagy m\u0171szaki hib\u00e1j\u00e1r\u00f3l a metriq@hollen.sk c\u00edmen, vagy jelenteni ezt a t\u00e9nyt egy<\/p>\n<p>technikusnak, aki tov\u00e1bb\u00edtja az inform\u00e1ci\u00f3kat a HOLLEN informatikai oszt\u00e1ly\u00e1nak.<\/p>\n<p>11.2 A HOLLEN folyamatosan jav\u00edtja a MetriQ hib\u00e1it, \u00edgy a HOLLEN maga hat\u00e1rozza meg a hiba<\/p>\n<p>kijav\u00edt\u00e1s\u00e1nak hat\u00e1ridej\u00e9t, figyelembe v\u00e9ve a hiba s\u00falyoss\u00e1g\u00e1t. A hibajav\u00edt\u00e1s a MetriQ friss\u00edt\u00e9s<\/p>\n<p>telep\u00edt\u00e9s\u00e9vel t\u00f6rt\u00e9nik, m\u00edg a MetriQ friss\u00edt\u00e9s telep\u00edt\u00e9s\u00e9nek idej\u00e9t \u00e9s m\u00f3dj\u00e1t kiz\u00e1r\u00f3lag a<\/p>\n<p>HOLLEN hat\u00e1rozza meg. A m\u0171szaki hib\u00e1t, ha az a HOLLEN r\u00e9sz\u00e9r\u0151l k\u00f6vetkezett be, a<\/p>\n<p>HOLLEN indokolatlan k\u00e9sedelem n\u00e9lk\u00fcl orvosolja annak felfedez\u00e9se ut\u00e1n.<\/p>\n<p>11.3 A hib\u00e1kr\u00f3l vagy hi\u00e1nyoss\u00e1gokr\u00f3l sz\u00f3l\u00f3 jelent\u00e9seket, illetve a MetriQ jav\u00edt\u00e1s\u00e1ra vonatkoz\u00f3<\/p>\n<p>javaslatokat az enged\u00e9lyes a\u00a0technikusnak k\u00fcldi el.<\/p>\n<p><b>12. A licenc megsz\u0171n\u00e9se<\/b><\/p>\n<p>12.1 A licenc felmond\u00e1s\u00e1nak k\u00f6zvetlen\u00fcl a licencszerz\u0151d\u00e9sben meghat\u00e1rozott m\u00f3djain k\u00edv\u00fcl a<\/p>\n<p>licenc a licencszerz\u0151d\u00e9s HOLLEN \u00e1ltali felmond\u00e1s\u00e1val is megsz\u0171nik, amennyiben az<\/p>\n<p>enged\u00e9lyes vagy a felhaszn\u00e1l\u00f3 megs\u00e9rti ezeket a licencfelt\u00e9teleket. A felmond\u00e1s akkor l\u00e9p<\/p>\n<p>hat\u00e1lyba, amikor azt \u00e1tadj\u00e1k az enged\u00e9lyesnek.<\/p>\n<p>12.2 A licenc a\u00a012.1 ponton k\u00edv\u00fcli esetben kiz\u00e1r\u00f3lag az Enged\u00e9lyes vagy az egy\u00e9ni Felhaszn\u00e1l\u00f3k<\/p>\n<p>rendszerhez val\u00f3 hozz\u00e1f\u00e9r\u00e9s\u00e9nek HOLLEN \u00e1ltali visszavon\u00e1s\u00e1val sz\u0171nik meg. A HOLLEN<\/p>\n<p>nem jogosult visszavonni az ilyen hozz\u00e1f\u00e9r\u00e9st annak az id\u0151szaknak a lej\u00e1rta el\u0151tt, amelyre a<\/p>\n<p>licencet alicencfelt\u00e9telek 3.2.2 pontja szerint megadt\u00e1k; Arra az id\u0151szakra, amely a\u00a0licenc<\/p>\n<p>futamidej\u00e9nak lej\u00e1rta \u00e9s a\u00a0hozz\u00e1f\u00e9r\u00e9s visszavon\u00e1sa k\u00f6z\u00e9 esik, a\u00a0licencet automatikusan<\/p>\n<p>meg\u00faj\u00edtottnak kell tekinteni.<\/p>\n<p>12.2.1 A k\u00e9ts\u00e9gek elker\u00fcl\u00e9se \u00e9rdek\u00e9ben, ha a licencet egyn\u00e9l t\u00f6bbsz\u00f6r, vagy t\u00f6bb feladat<\/p>\n<p>kapcs\u00e1n adt\u00e1k meg (k\u00fcl\u00f6n\u00f6sen t\u00f6bb megrendel\u00e9s alap\u00fa licencszerz\u0151d\u00e9s alapj\u00e1n), az<\/p>\n<p>egyik feladatra vonatkoz\u00f3 licenc megsz\u0171n\u00e9se nem \u00e9rinti a MetriQ m\u00e1s feladatokhoz<\/p>\n<p>val\u00f3 haszn\u00e1lat\u00e1nak jog\u00e1t, azaz a licenc \u00e9rv\u00e9nyess\u00e9ge egy feladatra vonatkoz\u00f3an<\/p>\n<p>bel\u00fcl nem befoly\u00e1solja a licenc \u00e9rv\u00e9nyess\u00e9g\u00e9t egy m\u00e1sik feladatra; Ez nem<\/p>\n<p>vonatkozik a\u00a0licencfelt\u00e9telek 12.1 szerinti esetre, ahol az \u00f6sszes megadott licenc<\/p>\n<p>lej\u00e1r, hacsak a HOLLEN m\u00e1sk\u00e9nt nem rendelkezik a felmond\u00e1sban.<\/p>\n<p>12.3 Ha az enged\u00e9lyes k\u00fcl\u00f6n licencszerz\u0151d\u00e9st k\u00f6t\u00f6tt a HOLLEN-nel, akkor az els\u0151bbs\u00e9get \u00e9lvez a<\/p>\n<p>r\u00e9szleges, k\u00f6lcs\u00f6n\u00f6sen elfogadott megrendel\u00e9sekb\u0151l sz\u00e1rmaz\u00f3 ig\u00e9nyekkel szemben, azaz egy<\/p>\n<p>megrendel\u00e9s felmond\u00e1sa nem sz\u00fcnteti meg a jelen szerz\u0151d\u00e9s licenc\u00e9t a\u00a012.2.pont \u00e9rtelm\u00e9ben<\/p>\n<p>de a MetriQ haszn\u00e1lat\u00e1ra vonatkoz\u00f3 licenc (a licenctulajdonos \u00f6sszes megrendel\u00e9s\u00e9re,<\/p>\n<p>bele\u00e9rtve a teljes\u00edtett megrendel\u00e9seket is) csak egy k\u00fcl\u00f6n licencszerz\u0151d\u00e9s megsz\u0171n\u00e9sekor j\u00e1r<\/p>\n<p>le.<\/p>\n<p>12.4 A licenc megsz\u0171n\u00e9se ut\u00e1n az enged\u00e9lyes nem jogosult az adatokat (bele\u00e9rtve a kivonatokat,<\/p>\n<p>\u00e1tiratokat \u00e9s m\u00e1solatokat) m\u00e1s m\u00f3don felhaszn\u00e1lni, mint jogainak v\u00e9delme \u00e9rdek\u00e9ben<\/p>\n<p>b\u00e1rmilyen jogi elj\u00e1r\u00e1sban, vagy ha jogos k\u00e9r\u00e9s\u00fck alapj\u00e1n tov\u00e1bb\u00edtj\u00e1k azokat a hat\u00f3s\u00e1goknak.<\/p>\n<p>12.5 A licenc megsz\u0171n\u00e9se ut\u00e1n a HOLLEN semmilyen m\u00f3don nem k\u00f6teles az adatokat az<\/p>\n<p>enged\u00e9lyes rendelkez\u00e9s\u00e9re bocs\u00e1tani, kiv\u00e9ve, ha err\u0151l \u00edr\u00e1sban kifejezetten meg\u00e1llapodtak. Ez<\/p>\n<p>nem \u00e9rinti tov\u00e1bb\u00e1 az adatexportra vonatkoz\u00f3 jogosults\u00e1got, amennyiben arr\u00f3l a<\/p>\n<p>licencszerz\u0151d\u00e9sben kifejezetten meg\u00e1llapodtak.<\/p>\n<p>12.6 Az enged\u00e9ly megsz\u0171n\u00e9se ut\u00e1n a felmer\u00fclt vagy a licenc \u00e9rv\u00e9nyess\u00e9gi idej\u00e9vel ok-okozati<\/p>\n<p>\u00f6sszef\u00fcgg\u00e9sben \u00e1ll\u00f3 k\u00e1rt\u00e9r\u00edt\u00e9si \u00e9s egy\u00e9b ig\u00e9nyek tov\u00e1bbra is fenn\u00e1llnak.<\/p>\n<p><b>13. Z\u00e1r\u00f3 licenc rendelkez\u00e9sek<\/b><\/p>\n<p>13.1 A jelen Licencfelt\u00e9telekben meghat\u00e1rozott k\u00f6telezetts\u00e9gek b\u00e1rmelyik\u00e9nek megszeg\u00e9se eset\u00e9n<\/p>\n<p>az Enged\u00e9lyes felel\u0151s a HOLLEN \u00e1ltal k\u00f6zvetlen\u00fcl vagy k\u00f6zvetve elszenvedett \u00f6sszes k\u00e1r\u00e9rt<\/p>\n<p>(pl. visszkereseti ig\u00e9ny), f\u00fcggetlen\u00fcl att\u00f3l, hogy a k\u00f6telezetts\u00e9gszeg\u00e9st k\u00f6tb\u00e9r is<\/p>\n<p>szankcion\u00e1lja-e.<\/p>\n<p>13.2 Az Enged\u00e9lyes felel\u0151s a MetriQ-t haszn\u00e1l\u00f3 \u00f6sszes szem\u00e9ly (k\u00fcl\u00f6n\u00f6sen a Felhaszn\u00e1l\u00f3k)<\/p>\n<p>tev\u00e9kenys\u00e9g\u00e9\u00e9rt, valamint minden olyan szem\u00e9ly tev\u00e9kenys\u00e9g\u00e9\u00e9rt, akinek lehet\u0151v\u00e9 tette a<\/p>\n<p>MetriQ haszn\u00e1lat\u00e1t \u00f6nmag\u00e1ban vagy a Felhaszn\u00e1l\u00f3kon kereszt\u00fcl, mintha maga j\u00e1rt volna el.<\/p>\n<p>13.3 Az Enged\u00e9lyes tudom\u00e1sul veszi, hogy a jelen Licencfelt\u00e9telek rendelkez\u00e9sei semmilyen<\/p>\n<p>m\u00f3don nem befoly\u00e1solj\u00e1k a jogszab\u00e1lyokb\u00f3l (k\u00fcl\u00f6n\u00f6sen a szerz\u0151i jogi t\u00f6rv\u00e9nyb\u0151l) ered\u0151<\/p>\n<p>tov\u00e1bbi k\u00f6telezetts\u00e9geket a MetriQ haszn\u00e1lata sor\u00e1n.<\/p>\n<p>13.4 A titoktart\u00e1s tekintet\u00e9ben a licencszerz\u0151d\u00e9s, a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra vonatkoz\u00f3 meg\u00e1llapod\u00e1s<\/p>\n<p>vonatkoz\u00f3 rendelkez\u00e9sei, valamint a jogszab\u00e1lyok vonatkoz\u00f3 rendelkez\u00e9sei \u00e9rv\u00e9nyesek.<\/p>\n<p>13.4.1 A titoktart\u00e1si k\u00f6telezetts\u00e9g nem vonatkozik a sz\u00fcks\u00e9ges inform\u00e1ci\u00f3k \u00e1tad\u00e1s\u00e1ra a<\/p>\n<p>MetriQ-n bel\u00fcl megval\u00f3s\u00edtott m\u0171szaki megold\u00e1sok sz\u00e1ll\u00edt\u00f3i sz\u00e1m\u00e1ra, akiknek<\/p>\n<p>karbantart\u00e1s, jav\u00edt\u00e1s, friss\u00edt\u00e9s, hib\u00e1k vagy m\u0171szaki hib\u00e1k elt\u00e1vol\u00edt\u00e1sa miatt<\/p>\n<p>sz\u00fcks\u00e9g\u00fck lehet az adatokhoz val\u00f3 hozz\u00e1f\u00e9r\u00e9sre.<\/p>\n<p>13.4.2 Nem jelenti a titoktart\u00e1si k\u00f6telezetts\u00e9g megs\u00e9rt\u00e9s\u00e9t az adatok vagy egy\u00e9b adatok<\/p>\n<p>jelen licencfelt\u00e9telekkel \u00f6sszhangban t\u00f6rt\u00e9n\u0151 nyilv\u00e1noss\u00e1gra hozatala.<\/p>\n<p>13.4.3 Az adatok vagy egy\u00e9b adatok a licencmeg\u00e1llapod\u00e1s 5.5 f) pontja szerinti<\/p>\n<p>szem\u00e9lyeknek nem min\u0151s\u00fcl a\u00a0titoktart\u00e1si k\u00f6telezetts\u00e9g s\u00e9relm\u00e9nek.<\/p>\n<p>13.5 A dokumentumok szolg\u00e1ltat\u00e1s\u00e1ra a szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9s rendelkez\u00e9sei vonatkoznak.<\/p>\n<p>13.6 A jelen Licencfelt\u00e9telek rendelkez\u00e9sei \u00e9s a Licencszerz\u0151d\u00e9s, az Elektronikus h\u00edrk\u00f6zl\u00e9si<\/p>\n<p>meg\u00e1llapod\u00e1s vagy a Szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9s rendelkez\u00e9sei k\u00f6z\u00f6tti ellentmond\u00e1s eset\u00e9n a<\/p>\n<p>k\u00f6vetkez\u0151 sorrendben szerepl\u0151 rendelkez\u00e9sek az ir\u00e1nyad\u00f3k:<\/p>\n<p>a) a licencfelt\u00e9telekre vonatkoz\u00f3 rendelkez\u00e9sek (a MetriQ haszn\u00e1lat\u00e1nak joga): 1. a<\/p>\n<p>licencszerz\u0151d\u00e9s rendelkez\u00e9sei (bele\u00e9rtve a jelen licencfelt\u00e9teleket is), 2. az elektronikus<\/p>\n<p>h\u00edrk\u00f6zl\u00e9si meg\u00e1llapod\u00e1s rendelkez\u00e9sei, 3. a szolg\u00e1ltat\u00e1si szerz\u0151d\u00e9s rendelkez\u00e9sei,<\/p>\n<p>b) az elektronikus h\u00edrk\u00f6zl\u00e9sre vonatkoz\u00f3 rendelkez\u00e9sek tekintet\u00e9ben (bele\u00e9rtve az<\/p>\n<p>elektronikus dokumentumok cser\u00e9j\u00e9t \u00e9s \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9t): (1) az Elektronikus H\u00edrk\u00f6zl\u00e9si<\/p>\n<p>Meg\u00e1llapod\u00e1s rendelkez\u00e9sei, (2) a Licencszerz\u0151d\u00e9s rendelkez\u00e9sei (bele\u00e9rtve a jelen<\/p>\n<p>Licencfelt\u00e9teleket), (3) a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra vonatkoz\u00f3 szerz\u0151d\u00e9s rendelkez\u00e9sei;<\/p>\n<p>c) a Szerz\u0151d\u00e9s teljes\u00edt\u00e9s\u00e9vel kapcsolatos egy\u00e9b rendelkez\u00e9sekhez: 1. a Szolg\u00e1ltat\u00e1si<\/p>\n<p>Szerz\u0151d\u00e9s rendelkez\u00e9sei, 2. az Elektronikus H\u00edrk\u00f6zl\u00e9si Szerz\u0151d\u00e9s rendelkez\u00e9sei, 3. a<\/p>\n<p>Licencszerz\u0151d\u00e9s rendelkez\u00e9sei (bele\u00e9rtve a jelen Licencfelt\u00e9teleket).<\/p>\n<p>Ha a szerz\u0151d\u00e9sek b\u00e1rmelyik\u00e9t nem k\u00f6tik meg, annak sorrendj\u00e9t nem veszik figyelembe.<\/p>\n<p>13.7 Ha a jelen licencfelt\u00e9telek b\u00e1rmely rendelkez\u00e9se csak r\u00e9szben \u00e9rv\u00e9nyes, vagy k\u00e9s\u0151bb \u00e9rv\u00e9ny\u00e9t<\/p>\n<p>veszti, ez nem \u00e9rinti a fennmarad\u00f3 rendelkez\u00e9sek \u00e9rv\u00e9nyess\u00e9g\u00e9t. Az \u00e9rv\u00e9nytelen<\/p>\n<p>rendelkez\u00e9sek helyett olyan rendelkez\u00e9st kell alkalmazni, amely a legk\u00f6zelebb \u00e1ll a jelen<\/p>\n<p>licencfelt\u00e9telek jelent\u00e9s\u00e9hez \u00e9s c\u00e9lj\u00e1hoz.<\/p>\n<p>13.8 Abban az esetben, ha a Felhaszn\u00e1l\u00f3 meger\u0151s\u00edti, hogy k\u00f6zvetlen\u00fcl megismerte a jelen<\/p>\n<p>Licencfelt\u00e9teleket (k\u00fcl\u00f6n\u00f6sen a bejelentkez\u00e9s ut\u00e1n a MetriQ webes fel\u00fclet\u00e9n egy ilyen opci\u00f3ra<\/p>\n<p>kattintva), an\u00e9lk\u00fcl, hogy licencjogosult st\u00e1tusszal rendelkezne, a Felhaszn\u00e1l\u00f3 v\u00e1llalja, hogy<\/p>\n<p>betartja a jelen Licencfelt\u00e9teleket, amennyiben azok a felhaszn\u00e1l\u00f3i szerepk\u00f6r\u00e9re (azaz<\/p>\n<p>Felhaszn\u00e1l\u00f3, Rendszergazda) vonatkoznak.<\/p>\n<p><b>14. A jelen licencfelt\u00e9telekkel kapcsolatos ir\u00e1nyad\u00f3 jog \u00e9s joghat\u00f3s\u00e1g<\/b><\/p>\n<p>14.1 K\u00e9t jogrendszer \u00f6ssze\u00fctk\u00f6z\u00e9se eset\u00e9n Magyarorsz\u00e1g joga alkalmazand\u00f3.<\/p>\n<p>14.2 Magyarorsz\u00e1g b\u00edr\u00f3s\u00e1gai rendelkeznek joghat\u00f3s\u00e1ggal a jelen licencfelt\u00e9telekb\u0151l ered\u0151 vit\u00e1k<\/p>\n<p>elb\u00edr\u00e1l\u00e1s\u00e1ra.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37971\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37971\" aria-controls=\"collapse37971\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN s.r.o. \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telei &#8211; Szlov\u00e1kia \u00e9rv\u00e9nyes: 1.1.2026-t\u0151l\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37971\" data-parent=\"#sp-ea-3797\" role=\"region\" aria-labelledby=\"ea-header-37971\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\"><b>General Terms and Conditions of HOLLEN s.r.o. <\/b><b>in the Slovak Republic<\/b><\/p>\n<p style=\"text-align: center\">valid from 1. 1. 2026<\/p>\n<h5 style=\"text-align: center\"><b>Article I<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Introductory Provisions<\/b><\/h5>\n<p style=\"text-align: center\">1.1 The present General Terms and Conditions (\u201c<b>GTC<\/b>\u201d) govern the relationship between the<\/p>\n<p style=\"text-align: center\">Service Provider, that is <b>HOLLEN s. r. o.,<\/b> with its Registered Office at Kosatcov\u00e1 24\/A, 841<\/p>\n<p style=\"text-align: center\">07 Bratislava, Corporate ID (I\u010cO): 35 804 505, VAT ID: SK7120002131, registered in the<\/p>\n<p style=\"text-align: center\">Commercial Register maintained by Bratislava III Municipal Court, Section: Sro, Registration<\/p>\n<p style=\"text-align: center\">File No.: 23309\/B and the Client \u2013 the entity ordering any of the services defined in Article 3<\/p>\n<p style=\"text-align: center\">of these GTC, except where the Service Provider and Client shall conclude a separate service<\/p>\n<p style=\"text-align: center\">agreement under which the these GTC shall not apply.<\/p>\n<h5 style=\"text-align: center\"><b>Article 2<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Definitions of Certain Terms<\/b><\/h5>\n<p style=\"text-align: center\">2.1 <b>Service Provider<\/b> \u2013 legal entity specified under 1.1 of these GTC providing services<\/p>\n<p style=\"text-align: center\">thereunder (i.e. HOLLEN s.r.o.).<\/p>\n<p style=\"text-align: center\">2.2 <b>Client<\/b> \u2013 legal entity ordering services from the Service Provider under these GTC.<\/p>\n<p style=\"text-align: center\">2.3<b> Final Customer<\/b> \u2013 legal entity to which the components being the subject matter of services<\/p>\n<p style=\"text-align: center\">provided under these GTC are intended; the Final Customer and the Client may, but do not<\/p>\n<p style=\"text-align: center\">have to be the same entity.<\/p>\n<p style=\"text-align: center\">2.4 <b>Component <\/b>\u2013 a component, part, goods, semi-product, material, or any combination thereof<\/p>\n<p style=\"text-align: center\">that is the subject matter of the services provided under these GTC.<\/p>\n<p style=\"text-align: center\">2.5 <b>Order<\/b> \u2013 a document through which the Client orders the performance of a particular task. It is<\/p>\n<p style=\"text-align: center\">drawn up, delivered, and signed as laid down in Article 4 of these GTC. Acceptance of an<\/p>\n<p style=\"text-align: center\">Order by the Service Provider pursuant to Article 4 of these GTC shall constitute a contractual<\/p>\n<p style=\"text-align: center\">relationship between the Service Provider and the Client.<\/p>\n<p style=\"text-align: center\">2.6 <b>Task<\/b> \u2013 a service, or a set of services according to these GTC relating to a Component and<\/p>\n<p style=\"text-align: center\">provided under a particular Order.<\/p>\n<p style=\"text-align: center\">2.7 <b>Person Responsible for Work Procedure <\/b>\u2013 Responsible person on the Client&#8217;s part (in<\/p>\n<p style=\"text-align: center\">particular Quality Control Staff) appointed for the relevant Task in the Order, or an individual<\/p>\n<p style=\"text-align: center\">who is granted such authority under Clause 10.4 of these GTC and its subclauses; Final<\/p>\n<p style=\"text-align: center\">Customer&#8217;s (or a third party) representative may also act in such a capacity if so decided by<\/p>\n<p style=\"text-align: center\">the Client, in that case such person&#8217;s actions are directly binding for the Client under these<\/p>\n<p style=\"text-align: center\">GTC.<\/p>\n<p style=\"text-align: center\">2.8 <b>Person Authorized to Sign the Worksheet<\/b> \u2013 any individual appointed by the Client in the<\/p>\n<p style=\"text-align: center\">Order for this particular responsibility or an individual granted such authority under Clause<\/p>\n<p style=\"text-align: center\">10.5 ; Final Customer\u2019s (or a third party) representative may also act in such a capacity if so<\/p>\n<p style=\"text-align: center\">decided by the Client, in that case such person&#8217;s actions are directly binding for the Client<\/p>\n<p style=\"text-align: center\">under these GTC.<\/p>\n<p style=\"text-align: center\">2.9 S<b>ervice Provider&#8217;s Staff <\/b>\u2013 employees or other cooperating persons (natural persons \u2013<\/p>\n<p style=\"text-align: center\">entrepreneurs; legal entities) of the Service Provider or its subcontractors providing the<\/p>\n<p style=\"text-align: center\">services to the Client under these GTC on behalf of the Service Provider such as, without<\/p>\n<p style=\"text-align: center\">limitation, operators, technicians, residents, coordinators.<\/p>\n<p style=\"text-align: center\">2.9.1 <b>Technician <\/b>\u2013 Service Provider&#8217;s responsible person assigned to a relevant Task in<\/p>\n<p style=\"text-align: center\">the Order; the Technician\u2019s immediate superior or, where appropriate, another person<\/p>\n<p style=\"text-align: center\">who has demonstrably replaced them in that position or, in their absence, stands in<\/p>\n<p style=\"text-align: center\">for them, shall automatically also be deemed as the Technician<\/p>\n<p style=\"text-align: center\">2.10 <b>Work Procedure<\/b> \u2013 written key operating document containing in particular a detailed<\/p>\n<p style=\"text-align: center\">description of individual steps performed on the Components that are the subject matter of the<\/p>\n<p style=\"text-align: center\">performance of a Task.<\/p>\n<p style=\"text-align: center\">2.11 <b>Report <\/b>\u2013 a data output relating to a specific Task for a specific period of time prepared by the<\/p>\n<p style=\"text-align: center\">Service Provider for the Client or Final Customer. The Report primarily contains data on the<\/p>\n<p style=\"text-align: center\">time consumed (the time taken to complete the Task within a certain period) and selected<\/p>\n<p style=\"text-align: center\">information on the Components involved in the Task. The Reports serve to enable continual<\/p>\n<p style=\"text-align: center\">monitoring of the Task performance or specific indicators directly related to the Task<\/p>\n<p style=\"text-align: center\">performance (e.g., administration, downtime, logistics \u2013 including the number of pallets,<\/p>\n<p style=\"text-align: center\">transport, number of journeys, time spent on logistics operations<\/p>\n<p style=\"text-align: center\">2.12 <b>Worksheet<\/b> \u2013 document confirming the type and scope of the provided Services and serving<\/p>\n<p style=\"text-align: center\">as the underlying document for invoicing purposes.<\/p>\n<p style=\"text-align: center\">2.13 <b>8D Report<\/b> \u2013 customary procedure used in the automotive industry as a standard method for<\/p>\n<p style=\"text-align: center\">the improvement of the quality of processes and for addressing a range of issues in order to<\/p>\n<p style=\"text-align: center\">identify, correct and eliminate the recurrence of a problem and is useful in improving the<\/p>\n<p style=\"text-align: center\">quality of products, manufacturing and services; it implements temporary or permanent<\/p>\n<p style=\"text-align: center\">corrective measures based on a statistical analysis of the problem and focuses on the root<\/p>\n<p style=\"text-align: center\">causes of the problem.<\/p>\n<p style=\"text-align: center\">2.14 <b>MetriQ<\/b> \u2013 the Service Provider\u2019s electronic application serving for workplace digitalization<\/p>\n<p style=\"text-align: center\">purposes, primarily focusing on the digital collection, distribution, and presentation of data on<\/p>\n<p style=\"text-align: center\">the respective Tasks and electronic sharing of Task-relevant documents. MetriQ is a cloud-<\/p>\n<p style=\"text-align: center\">based solution and copyright-protected a computer software, whereas the Client is entitled to<\/p>\n<p style=\"text-align: center\">use it after entering into a relevant license agreement. The Client shall be entitled to use<\/p>\n<p style=\"text-align: center\">MetriQ in the extent and manner specified under Article 16 of these GTC.<\/p>\n<p style=\"text-align: center\">2.14.1 <b>Standalone License Agreement <\/b>is a separate agreement independent of a specific<\/p>\n<p style=\"text-align: center\">Task, which is also labelled as a \u201cLicense Agreement\u201d and is entered into by and<\/p>\n<p style=\"text-align: center\">between the Service Provider and the Client in the form of a separate document.<\/p>\n<p style=\"text-align: center\">2.14.2 <b>Order-based License Agreement <\/b>is a License Agreement differing from a<\/p>\n<p style=\"text-align: center\">Standalone License Agreement; it shall be entered into based on a specific Order<\/p>\n<p style=\"text-align: center\">(which contains the intention of the Client to use the MetriQ application for a<\/p>\n<p style=\"text-align: center\">specific Task) and granting of access to MetriQ by the Service Provider.<\/p>\n<p style=\"text-align: center\">2.15 <b>AfEC<\/b> \u2013 agreement for electronic communication entered into by and between the Client and<\/p>\n<p style=\"text-align: center\">the Service Provider based on which the parties mutually exchange and approve documents<\/p>\n<p style=\"text-align: center\">using electronic channels. Entering into AfEC is not a prerequisite for the provision of<\/p>\n<p style=\"text-align: center\">services by the Service Provider.<\/p>\n<p style=\"text-align: center\">2.16 <b>Standard Working Day<\/b> \u2013 for the purpose of these GTC it shall be defined as a period on<\/p>\n<p style=\"text-align: center\">business days (defined depending on the location where the Task is performed) between 8<\/p>\n<p style=\"text-align: center\">a.m. and 4 p.m. Where these GTC determine the deadline or period within a Standard<\/p>\n<p style=\"text-align: center\">Working Day, it shall apply that should said deadline or period end after the closing time<\/p>\n<p style=\"text-align: center\">specified in the preceding sentence, it shall be suspended at the end of the Standard Working<\/p>\n<p style=\"text-align: center\">Day and shall commence again at the beginning of the following Standard Working Day.<\/p>\n<h5 style=\"text-align: center\"><b>Article 3<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Services<\/b><\/h5>\n<p style=\"text-align: center\">3.1 Services provided under these GTC include, without limitation:<\/p>\n<p style=\"text-align: center\">a) services in the area of quality assurance of production and\/or processes including, in<\/p>\n<p style=\"text-align: center\">particular, inspection of Components associated with sorting activities and corrective<\/p>\n<p style=\"text-align: center\">actions, additional modifications, finishing and assembly services, if any;<\/p>\n<p style=\"text-align: center\">b) any other services associated with quality assurance of Components, production support,<\/p>\n<p style=\"text-align: center\">shop works, logistics and assistance services (hereafter being referred to as \u201cServices\u201d).<\/p>\n<p style=\"text-align: center\">3.2 Particular type and scope of the provided Services are described in the contract\/Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article 4<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Placing Orders for Services<\/b><\/h5>\n<p style=\"text-align: center\">4.1 Services under these GTC are provided under individual contracts or specific, mutually<\/p>\n<p style=\"text-align: center\">agreed Orders; in the case of specific Orders, a contractual relationship between the Service<\/p>\n<p style=\"text-align: center\">Provider and Client is established upon the acceptance by the Service Provider of the Client\u2019s<\/p>\n<p style=\"text-align: center\">Order made out as laid down in these GTC. These GTC are an integral part of any contractual<\/p>\n<p style=\"text-align: center\">relationship entered into according to the preceding sentence.<\/p>\n<p style=\"text-align: center\">4.2 Orders must be made in writing either in paper (hard copy) or electronic forms and must be<\/p>\n<p style=\"text-align: center\">delivered:<\/p>\n<p style=\"text-align: center\">a) Electronically, in particular: i\/by e-mail having as its attachment a scanned copy of the<\/p>\n<p style=\"text-align: center\">Order in paper form, or an electronic file signed with electronic signature allowing for<\/p>\n<p style=\"text-align: center\">clear and unambiguous identification of the person acting on behalf of the Client, ii\/ by<\/p>\n<p style=\"text-align: center\">way of MetriQ, where the Service Provider and the Client have entered into the AfEC,<\/p>\n<p style=\"text-align: center\">b) in person.<\/p>\n<p style=\"text-align: center\">4.2.1 Orders must contain the following particulars:<\/p>\n<p style=\"text-align: center\">a) identification of the Component(s) subject to the provision of Services under a<\/p>\n<p style=\"text-align: center\">particular Task,<\/p>\n<p style=\"text-align: center\">b) definition, scope, and description of the ordered Services, including definitions<\/p>\n<p style=\"text-align: center\">of respective quantifiable units relating to the ordered Services (such as quantity,<\/p>\n<p style=\"text-align: center\">time) if possible for the particular Service,<\/p>\n<p style=\"text-align: center\">c) identification of the location where the Task is performed (Clause 6.1 of these<\/p>\n<p style=\"text-align: center\">GTC),<\/p>\n<p style=\"text-align: center\">d) specification of the date of commencement of performance of a particular Task,<\/p>\n<p style=\"text-align: center\">e) assignment of a specific Technician to a particular Task,<\/p>\n<p style=\"text-align: center\">f) specification of the price of the ordered Services;<\/p>\n<p style=\"text-align: center\">g) name, surname, email address (the job title\/position if possible) of the person<\/p>\n<p style=\"text-align: center\">signing the Order on behalf of the Client; where the email address is not<\/p>\n<p style=\"text-align: center\">specifically indicated in the Order, the email address from which the Order was<\/p>\n<p style=\"text-align: center\">delivered to the Service Provider shall be deemed to be the email address for the<\/p>\n<p style=\"text-align: center\">purposes of this clause;<\/p>\n<p style=\"text-align: center\">h) declaration of the Parties that these GTC are an integral part of the contractual<\/p>\n<p style=\"text-align: center\">relationship to be established based on an accepted Order.<\/p>\n<p style=\"text-align: center\">4.2.2 Orders may also contain the following:<\/p>\n<p style=\"text-align: center\">a) estimated date of termination of the provision of Services;<\/p>\n<p style=\"text-align: center\">b) appointment of the Person Authorized to Sign the Worksheet,<\/p>\n<p style=\"text-align: center\">c) appointment of the Person Responsible for Work Procedure,<\/p>\n<p style=\"text-align: center\">d) appointment of the Client\u2019s financial department officer who will be the contact<\/p>\n<p style=\"text-align: center\">person in financial matters (including the settlement of invoices),<\/p>\n<p style=\"text-align: center\">e) request that the Service Provider provides specific equipment (Clause 5.7 of<\/p>\n<p style=\"text-align: center\">these GTC);<\/p>\n<p style=\"text-align: center\">f) requirement for the form and interval of delivering reports (Clause 9.2.9 of these<\/p>\n<p style=\"text-align: center\">GTC);<\/p>\n<p style=\"text-align: center\">g) Work Procedure (Clause 5.1 of these GTC),<\/p>\n<p style=\"text-align: center\">h) determination of flat-rate fee and the scope of services it shall cover<\/p>\n<p style=\"text-align: center\">i) definition of special costs the Client will pay to the Service Provider (Clause<\/p>\n<p style=\"text-align: center\">11.4 of these GTC);<\/p>\n<p style=\"text-align: center\">j) Order Number;<\/p>\n<p style=\"text-align: center\">k) requirement to be provided with a hard copy of the invoice,<\/p>\n<p style=\"text-align: center\">l) appointment of the person\/email address to whom\/where the electronic invoice is<\/p>\n<p style=\"text-align: center\">to be delivered, or the address, if any, where hardcopy invoice is to be delivered<\/p>\n<p style=\"text-align: center\">(Clause 12.3.1 of these GTC),<\/p>\n<p style=\"text-align: center\">m) the address of the plant; for the purposes of the Task, the plant is deemed to be the<\/p>\n<p style=\"text-align: center\">Client\u2019s operation which the Task concerns<\/p>\n<p style=\"text-align: center\">n) other arrangements, if any<\/p>\n<p style=\"text-align: center\">4.2.3 Order (or its attachment) may also include the appointment of more than one Persons<\/p>\n<p style=\"text-align: center\">Responsible for Work Procedure and it may also determine the assignment of their<\/p>\n<p style=\"text-align: center\">individual powers\/authorization under these GTC (e.g., right to sign the Work<\/p>\n<p style=\"text-align: center\">Procedure or any amendments thereto, right to handle complaints, etc.).<\/p>\n<p style=\"text-align: center\">4.3 Orders will be preferentially placed on order forms created by the Service Provider for that<\/p>\n<p style=\"text-align: center\">purpose. The Service Provider will complete the order form according to the information and<\/p>\n<p style=\"text-align: center\">supporting documentation furnished by the Client and will subsequently send it to the Client.<\/p>\n<p style=\"text-align: center\">The Client, after completing\/correcting any missing\/incorrect details, will mail the signed<\/p>\n<p style=\"text-align: center\">binding Order to the Service Provider. For a contractual relationship to be established, the<\/p>\n<p style=\"text-align: center\">Service Provider must subsequently accept the Order by attaching the signature of the Service<\/p>\n<p style=\"text-align: center\">Provider&#8217;s authorized person (Clause 10.1 of these GTC). Accepted Orders (just like<\/p>\n<p style=\"text-align: center\">contracts) will become binding for both Parties upon due delivery of the accepted (i.e. duly<\/p>\n<p style=\"text-align: center\">signed by both Parties) Order by the Service Provider to the Client pursuant to Clause 4.5 of<\/p>\n<p style=\"text-align: center\">these GTC.<\/p>\n<p style=\"text-align: center\">4.3.1 Where the AfEC is entered into, the Order may be concluded also as laid down in its<\/p>\n<p style=\"text-align: center\">provisions, in particular via MetriQ.<\/p>\n<p style=\"text-align: center\">4.4 The Client&#8217;s Order will be deemed properly delivered to the Service Provider, if delivered:<\/p>\n<p style=\"text-align: center\">a) in paper form to the hands of the Service Provider&#8217;s authorized person (Article 10.1 of<\/p>\n<p style=\"text-align: center\">these GTC), or<\/p>\n<p style=\"text-align: center\">b) by e-mail sent and delivered to i\/ to the Technician&#8217;s e-mail address specified in the pre-<\/p>\n<p style=\"text-align: center\">filled order form (Clause 4.3 of these GTC) or ii\/ to the same Service Provider&#8217;s address<\/p>\n<p style=\"text-align: center\">from which the pre-filled order form (Clause 4.3 of these GTC) was sent,<\/p>\n<p style=\"text-align: center\">c) where AfEC has been entered into, in the manner specified therein<\/p>\n<p style=\"text-align: center\">4.5 The Order accepted by the Service Provider is deemed duly and properly delivered if<\/p>\n<p style=\"text-align: center\">delivered in the following manner:<\/p>\n<p style=\"text-align: center\">a) in paper form, to the hands of any Client&#8217;s contact person, or<\/p>\n<p style=\"text-align: center\">b) by e-mail sent to the e-mail address of the Client&#8217;s person having signed the Order on<\/p>\n<p style=\"text-align: center\">Client\u2019s side as specified in the Order, or<\/p>\n<p style=\"text-align: center\">c) where AfEC has been entered into, in the manner specified therein.<\/p>\n<p style=\"text-align: center\">4.6 The Service Provider has no obligation to accept any binding order placed by the Client. Any<\/p>\n<p style=\"text-align: center\">binding Order not accepted and delivered to the Client within 48 hours of its delivery to the<\/p>\n<p style=\"text-align: center\">Service Provider ceases to be valid.<\/p>\n<p style=\"text-align: center\">4.7 If, after the conclusion of a contract\/contractual relationship pursuant to this Article, the<\/p>\n<p style=\"text-align: center\">Client places another Order for identical Services, this shall be deemed a legally non-binding<\/p>\n<p style=\"text-align: center\">internal order made solely for the Client&#8217;s internal needs (e.g., SAP ERP) even if the Service<\/p>\n<p style=\"text-align: center\">Provider confirms such an Order; i.e. such additional Order will not amend or supersede the<\/p>\n<p style=\"text-align: center\">original contractual relationship and shall be deemed exclusively an internal document of the<\/p>\n<p style=\"text-align: center\">Client (used e.g., for invoicing purposes); this shall not apply in the case of expressly stated<\/p>\n<p style=\"text-align: center\">cancellation or expressly stated modification of the original Order, provided that such<\/p>\n<p style=\"text-align: center\">cancellation or modification of the Order is unambiguously, incontestably and directly stated<\/p>\n<p style=\"text-align: center\">in the later Order with a reference to the original provisions that are being cancelled\/modified,<\/p>\n<p style=\"text-align: center\">or to the entire original Order identified by a specific date (to cancel a previous Order only a<\/p>\n<p style=\"text-align: center\">general statement to the effect that the new Order supersedes all prior agreements, or any<\/p>\n<p style=\"text-align: center\">other similar provision will not be deemed sufficient).<\/p>\n<p style=\"text-align: center\">4.8 The modification of an Order may be executed in particular by email arrangement made by<\/p>\n<p style=\"text-align: center\">both Parties about the content of said change (including the mutual confirmation of the new<\/p>\n<p style=\"text-align: center\">Work Procedure) or placing of a new Order (the provisions of these GTC shall apply<\/p>\n<p style=\"text-align: center\">accordingly) by way of persons authorized to make changes to the Order pursuant to<\/p>\n<p style=\"text-align: center\">provisions of Clause 10.2 of these GTC as laid down in Clause 4.9 of this Article. Where an<\/p>\n<p style=\"text-align: center\">AfEC has been entered into, change of the Order may be executed always using the manner<\/p>\n<p style=\"text-align: center\">specified thereunder (in particular using MetriQ).<\/p>\n<p style=\"text-align: center\">4.9 The following terms of the performance of a Task may be modified by reciprocally approved<\/p>\n<p style=\"text-align: center\">e-mail with no need to approve a new Order; where the Partied entered into AfEC it may be<\/p>\n<p style=\"text-align: center\">executed via MetriQ or other manner specified thereunder:<\/p>\n<p style=\"text-align: center\">a) duration of a Task,<\/p>\n<p style=\"text-align: center\">b) definition, scope and description of the ordered services (Clause 4.2.1b) of this Article),<\/p>\n<p style=\"text-align: center\">including a change of the Work Procedure (Clause 4.2.2g) of this Article),<\/p>\n<p style=\"text-align: center\">c) limitation of a total volume\/value of a Task, even upwards (increasing),<\/p>\n<p style=\"text-align: center\">d) change\/expansion of the location of Task performance (Clause 4.2.1c) of this Article),<\/p>\n<p style=\"text-align: center\">e) change\/introduction of surcharges pursuant to these GTC, that were originally excluded.<\/p>\n<p style=\"text-align: center\">4.9.1 The modification of an Order shall always be recorded in writing in a demonstrable<\/p>\n<p style=\"text-align: center\">manner while there is authorized personnel to arrange and agree the subject of the<\/p>\n<p style=\"text-align: center\">change under Clauses 10.1 a 10.2 of these GTC.<\/p>\n<p style=\"text-align: center\">4.9.2 Newly agreed terms shall be applicable from the moment specified in an Order and if<\/p>\n<p style=\"text-align: center\">such moment is not specified, from the Service Provider&#8217;s acceptance of the Order.<\/p>\n<p style=\"text-align: center\">Unless otherwise stated in a new Order, the provisions of a previous Order shall<\/p>\n<p style=\"text-align: center\">apply to the foregoing services provided under the Task.<\/p>\n<p style=\"text-align: center\">4.10 Any reference in the subsequent Articles to an Order shall be deemed reference to an accepted<\/p>\n<p style=\"text-align: center\">Order pursuant to this Article establishing a contractual relationship between the Service<\/p>\n<p style=\"text-align: center\">Provider and the Client or a separate contract which has not been entered into by way of a<\/p>\n<p style=\"text-align: center\">mutually agreed Order but as a separate legal document and in which the application of the<\/p>\n<p style=\"text-align: center\">GTC has been agreed.<\/p>\n<h5 style=\"text-align: center\"><b>Article 5<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Performance of a Task<\/b><\/h5>\n<p style=\"text-align: center\">5.1 A detailed description of the performance of each Task must be included in the Work<\/p>\n<p style=\"text-align: center\">Procedure signed jointly by a Technician and a Person responsible for Work Procedure unless<\/p>\n<p style=\"text-align: center\">the Work Procedure has been annexed to the Order.<\/p>\n<p style=\"text-align: center\">5.2 The Service Provider&#8217;s responsible worker (in particular, the Technician) coordinates the<\/p>\n<p style=\"text-align: center\">performance of a Task according to the Work Procedure.<\/p>\n<p style=\"text-align: center\">5.3 Changes to the Work Procedure, if any, must be made in writing and demonstrably, in<\/p>\n<p style=\"text-align: center\">particular i\/ in the form of amendment to the Work Procedure or ii\/ by the preparation of the<\/p>\n<p style=\"text-align: center\">updated full text of the Work Procedure. The change according to the previous sentence must<\/p>\n<p style=\"text-align: center\">be approved by the Technician on the part of the Service Provider and by the Person<\/p>\n<p style=\"text-align: center\">Responsible for Work Procedure, or the person who signed the Order on the Client\u2019s part. The<\/p>\n<p style=\"text-align: center\">amendment or updated full text of the Work Procedure pursuant to the first sentence must<\/p>\n<p style=\"text-align: center\">contain a description of the change and information about the precise time or similar data<\/p>\n<p style=\"text-align: center\">(e.g., the component number) concerning its approval and\/or the time when it takes effect.<\/p>\n<p style=\"text-align: center\">5.4 To ensure due and proper performance of a Task, the Service Provider undertakes to secure a<\/p>\n<p style=\"text-align: center\">sufficient number of its staff (possessing the abilities, knowledge, efficiency and skills<\/p>\n<p style=\"text-align: center\">required for the given Task) who will perform the Task.<\/p>\n<p style=\"text-align: center\">5.5 The Technician is the Service Provider&#8217;s person responsible for matters relating to the Task<\/p>\n<p style=\"text-align: center\">and shall, in particular:<\/p>\n<p style=\"text-align: center\">a) be responsible for performance and realization of the Task,<\/p>\n<p style=\"text-align: center\">b) participate in preparation of the Work Procedure and sign said document on the Service<\/p>\n<p style=\"text-align: center\">Provider&#8217;s behalf (including any amendments thereto), unless set out otherwise in these<\/p>\n<p style=\"text-align: center\">GTC,<\/p>\n<p style=\"text-align: center\">c) prepare Worksheets and partial Worksheets,<\/p>\n<p style=\"text-align: center\">d) engage in activities comprising quality assurance for the provided Services, and in the<\/p>\n<p style=\"text-align: center\">complaint handling procedure pursuant to Article 13 of these GTC,<\/p>\n<p style=\"text-align: center\">e) act as the Service Provider&#8217;s point of contact for receipt of any suggestions, comments or<\/p>\n<p style=\"text-align: center\">requests relating to the Task; the Technician must receive information about any<\/p>\n<p style=\"text-align: center\">organizational changes relating to the performance of the Task, or obstacles preventing<\/p>\n<p style=\"text-align: center\">due and proper performance of any Task without delay,<\/p>\n<p style=\"text-align: center\">f) contact the Person Responsible for Work Procedure as and when needed, in particular for<\/p>\n<p style=\"text-align: center\">requesting any required collaboration.<\/p>\n<p style=\"text-align: center\">5.6 Unless agreed otherwise between the Client and the Service Provider, the Service Provider<\/p>\n<p style=\"text-align: center\">shall secure basic equipment and accessories, tools and working material required for the<\/p>\n<p style=\"text-align: center\">performance of the Task (e.g., marking pens, stickers, identification labels, pens, sheets of<\/p>\n<p style=\"text-align: center\">paper, forms, tapes and other materials as may be required), as well as any equipment<\/p>\n<p style=\"text-align: center\">required to secure occupational health and safety and, all of the preceding in the customary<\/p>\n<p style=\"text-align: center\">scope and quantity (hereinafter jointly \u201cBasic Work Aids\u201d).<\/p>\n<p style=\"text-align: center\">5.7 The Service Provider and the Client may agree that the former shall also obtain (usually for<\/p>\n<p style=\"text-align: center\">agreed compensation) other work equipment or tools, such as desks, lighting fixtures, binding<\/p>\n<p style=\"text-align: center\">devices etc. (\u201cAbove-the-Standard Aids\u201d), otherwise they are to be obtained by the Client. The<\/p>\n<p style=\"text-align: center\">corresponding agreement with detailed description\/listing of the Above-the-Standard Aids to<\/p>\n<p style=\"text-align: center\">be obtained by the Service Provider must be specified in the Order or recorded demonstrably<\/p>\n<p style=\"text-align: center\">in writing at a later stage.<\/p>\n<p style=\"text-align: center\">5.8 Where the Client insists on using specific Above-the-Standard Aids in the provision of a<\/p>\n<p style=\"text-align: center\">Service (in particular, equipment, material, specific chemical agents), which will be provided<\/p>\n<p style=\"text-align: center\">to the Service Provider by the Client or a third party (however, based on the Client\u2019s<\/p>\n<p style=\"text-align: center\">instruction), the former shall be obliged to duly instruct the Service Provider on its use,<\/p>\n<p style=\"text-align: center\">including provision of the respective user manual in Slovak language and to prepare a written<\/p>\n<p style=\"text-align: center\">record proving this instruction and provision of the respective user manuals signed by the<\/p>\n<p style=\"text-align: center\">Client\u2019s officer specified under Clause 10.1 of these GTC, otherwise it shall be deemed the<\/p>\n<p style=\"text-align: center\">instruction has not been provided. In the case of chemical agents, the Client shall be moreover<\/p>\n<p style=\"text-align: center\">responsible for their correct and due labelling (including their composition) in order to<\/p>\n<p style=\"text-align: center\">mitigate the risk of health hazard due to improper manipulation with chemical agents.<\/p>\n<h5 style=\"text-align: center\"><b>Article 6<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>The Location of Task Performance<\/b><\/h5>\n<p style=\"text-align: center\">6.1 Services according to these GTC are performed mainly on the Client&#8217;s premises, or on the<\/p>\n<p style=\"text-align: center\">Final Customer&#8217;s premises or on the Service Provider&#8217;s premises. The exact location of<\/p>\n<p style=\"text-align: center\">performance of the Task must be specified in the Order.<\/p>\n<p style=\"text-align: center\">6.2 The Client is obliged to secure appropriate premises for the performance of the Services (in<\/p>\n<p style=\"text-align: center\">particular the location of Task performance) and activities related to the performance of the<\/p>\n<p style=\"text-align: center\">Services (such as supply and removal of materials) and to equip such premises with<\/p>\n<p style=\"text-align: center\">appropriate equipment\/devices allowing an efficient performance of the Services. The Client<\/p>\n<p style=\"text-align: center\">shall be responsible for ensuring that said premises meet all the requirements set out in<\/p>\n<p style=\"text-align: center\">applicable legal regulations, in particular those regulating occupational safety and health and<\/p>\n<p style=\"text-align: center\">fire protection. The above applies also when the location is a plant (as laid down in Clause<\/p>\n<p style=\"text-align: center\">4.2.2m) of these GTC)<\/p>\n<p style=\"text-align: center\">6.3 The Client shall be obliged to obtain for the workers of the Service Provider who perform the<\/p>\n<p style=\"text-align: center\">Task in question access to the location of Task performance, where such Task is performed in<\/p>\n<p style=\"text-align: center\">the Client\u2019s or third party premises and provide them (or otherwise secure for them) with all<\/p>\n<p style=\"text-align: center\">necessary means (identification cards, chips, name tags etc.).<\/p>\n<p style=\"text-align: center\">6.4 The provisions under Clauses 6.2 and 6.3 of this Article shall not apply where the Service<\/p>\n<p style=\"text-align: center\">Provider supplies the Services in its own premises.<\/p>\n<h5 style=\"text-align: center\"><b>Article 7<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>The Time of Task Performance<\/b><\/h5>\n<p style=\"text-align: center\">7.1 The Service Provider undertakes to ensure that the performance of any Task will commence<\/p>\n<p style=\"text-align: center\">at the time agreed upon in the Order, otherwise in the customary time, considering the<\/p>\n<p style=\"text-align: center\">location and accessibility of the location of Task performance.<\/p>\n<p style=\"text-align: center\">7.1.1 Compliance of the Service Provider with the time of commencement of Task<\/p>\n<p style=\"text-align: center\">performance is conditional upon receiving the required collaboration to be provided<\/p>\n<p style=\"text-align: center\">by the Client pursuant to Article 8 of these GTC.<\/p>\n<p style=\"text-align: center\">7.2 The Duration of the performance of Services in hours will be continuously recorded in one or<\/p>\n<p style=\"text-align: center\">several reports and also will be included in the Worksheet. Where the Order is issued so that<\/p>\n<p style=\"text-align: center\">the subject of billing is not a specific number of hours of Service provision but the number of<\/p>\n<p style=\"text-align: center\">pieces or another unit of measure, the Report\/Worksheet shall quote the number of pieces or<\/p>\n<p style=\"text-align: center\">another unit of measure instead of hours.<\/p>\n<p style=\"text-align: center\">7.3 The Duration of the performance of Services is to be recorded in the Report (Clause 9.1 of<\/p>\n<p style=\"text-align: center\">these GTC) which will also include the time required for:<\/p>\n<p style=\"text-align: center\">a) management and logistics of the material,<\/p>\n<p style=\"text-align: center\">b) packaging and associated organizational arrangements (e.g., ensuring compliance with<\/p>\n<p style=\"text-align: center\">the correct packaging process required e.g., by the packaging regulation),<\/p>\n<p style=\"text-align: center\">c) informing the Technician and other Service Provider&#8217;s staff with internal regulations<\/p>\n<p style=\"text-align: center\">effective in a location of performance of the Task and possible changes of these<\/p>\n<p style=\"text-align: center\">regulations,<\/p>\n<p style=\"text-align: center\">d) idle times not caused by Service Provider or its staff,<\/p>\n<p style=\"text-align: center\">e) periods of time corresponding to duration of statutory breaks (e.g., lunch breaks),<\/p>\n<p style=\"text-align: center\">f) organizational arrangements in support of Tasks (including meetings with the relevant<\/p>\n<p style=\"text-align: center\">persons on the part of the Client, Final Customer or third parties \u2013 e.g., logistics<\/p>\n<p style=\"text-align: center\">companies, in order to perform the Task, the time required on the part of the Service<\/p>\n<p style=\"text-align: center\">Provider to comment on or prepare the workflow, or to modify or replace it with a new<\/p>\n<p style=\"text-align: center\">workflow),<\/p>\n<p style=\"text-align: center\">g) ensuring the preparation of Reports, including informative Reports, summaries and final<\/p>\n<p style=\"text-align: center\">documentation for any Task,<\/p>\n<p style=\"text-align: center\">h) provision of photo documentation (e.g., in order to record the quality of controlled<\/p>\n<p style=\"text-align: center\">Components).<\/p>\n<p style=\"text-align: center\">7.3.1 Where only a Worksheet is elaborated for a particular Task (Clause 9.2 of these<\/p>\n<p style=\"text-align: center\">GTC), without preparing of a Report (Clause 9.1 of these GTC), the provision of<\/p>\n<p style=\"text-align: center\">Clause 7.3 of this Article shall apply to the Worksheet accordingly.<\/p>\n<h5 style=\"text-align: center\"><b>Article 8<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Client\u2019s Collaboration<\/b><\/h5>\n<p style=\"text-align: center\">8.1 The Client is required to provide all the collaboration required for the performance of any<\/p>\n<p style=\"text-align: center\">Task to the Service Provider without limitation, such as:<\/p>\n<p style=\"text-align: center\">a) to provide all specialized technical information that may be required for due and proper<\/p>\n<p style=\"text-align: center\">performance of Services;<\/p>\n<p style=\"text-align: center\">b) to provide the Components that are to be the subject of the Services and\/or to provide<\/p>\n<p style=\"text-align: center\">access to such Components;<\/p>\n<p style=\"text-align: center\">c) to give any required additional instructions and clarifications of requirements relating to<\/p>\n<p style=\"text-align: center\">any particular Task;<\/p>\n<p style=\"text-align: center\">d) to secure work aids, tools and other equipment not provided by the Service Provider;<\/p>\n<p style=\"text-align: center\">e) to continually monitor the Reports and any discrepancies contained therein (in the<\/p>\n<p style=\"text-align: center\">manner specified in Clause 9.1 of these GTC and its sub-clauses)<\/p>\n<p style=\"text-align: center\">f) to provide additional collaboration required under the provisions of these GTC (e.g.,<\/p>\n<p style=\"text-align: center\">Articles 5.1 , 6.2 , 7.2 , 13.5 );<\/p>\n<p style=\"text-align: center\">g) to provide any other collaboration, in particular as and when requested.<\/p>\n<p style=\"text-align: center\">8.2 If the Client fails to provide the required collaboration pursuant to the preceding section, the<\/p>\n<p style=\"text-align: center\">Service Provider will be entitled to discontinue the performance of Services.<\/p>\n<p style=\"text-align: center\">8.3 If the provision of Services is discontinued due to failure of the Client to provide the required<\/p>\n<p style=\"text-align: center\">collaboration, the Service Provider will not be deemed defaulting with the provision of<\/p>\n<p style=\"text-align: center\">Services while collaboration pursuant to Article 8.2 of these GTC is not being provided, and<\/p>\n<p style=\"text-align: center\">will not be liable for any damage incurred in causal relationship with such discontinuation; in<\/p>\n<p style=\"text-align: center\">such a case, the duration of discontinuation of the performance of Services is deemed idle<\/p>\n<p style=\"text-align: center\">time not caused by the Service Provider&#8217;s staff pursuant to Clause 7.3d) of these GTC.<\/p>\n<p style=\"text-align: center\">8.4 The provisions of this Article shall also apply accordingly to the Final Customer (or another<\/p>\n<p style=\"text-align: center\">third party), if any Task is performed either on the Final Customer&#8217;s premises (or with the<\/p>\n<p style=\"text-align: center\">involvement of Components in the possession of the Final Customer (or another third party);<\/p>\n<p style=\"text-align: center\">in such cases, the Client is required to secure the Final Customer&#8217;s (or other third party&#8217;s)<\/p>\n<p style=\"text-align: center\">collaboration in the identical extent as laid down in the provisions of this Article and will be<\/p>\n<p style=\"text-align: center\">liable for any non-collaboration by the Final Customer as if the collaboration had been<\/p>\n<p style=\"text-align: center\">refused by the Client itself.<\/p>\n<p style=\"text-align: center\">8.5 Should the Task concern a Component, which in the automotive industry is regarded as a<\/p>\n<p style=\"text-align: center\">safety component or a component with special features (e.g., safety features), it must be<\/p>\n<p style=\"text-align: center\">labeled as such a\/ in the Order, or b\/ in the Work Procedure, or c\/ in another paper document<\/p>\n<p style=\"text-align: center\">using e.g., the D\/TLD label or ESD (hereafter as \u201cSafety Component\u201c); the Service Provider<\/p>\n<p style=\"text-align: center\">must be demonstrably notified that a Safety Component is being handled. Where the Client<\/p>\n<p style=\"text-align: center\">fails to duly inform the Service Provider in the manner specified in this Clause, the<\/p>\n<p style=\"text-align: center\">component shall not be considered a Safety Component for the purpose of the Task<\/p>\n<p style=\"text-align: center\">(regardless of its actual nature) and the Service Provider shall not be liable for the<\/p>\n<p style=\"text-align: center\">consequences that may arise (i.e. improper handling or storage and the resulting incurred<\/p>\n<p style=\"text-align: center\">damage) and the Client shall not be entitled to any claims originating from or related to the<\/p>\n<p style=\"text-align: center\">fact that the Component has actually been a Safety Component. The Client shall be solely<\/p>\n<p style=\"text-align: center\">liable for the deficiencies in the Work Procedure related to the handling of the Safety<\/p>\n<p style=\"text-align: center\">Component.<\/p>\n<h5 style=\"text-align: center\"><b>Article 9<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Reports, Worksheet<\/b><\/h5>\n<p style=\"text-align: center\">9.1 <b>Reports<\/b><\/p>\n<p style=\"text-align: center\">The Service Provider (usually through a Technician, coordinator, or an administrative<\/p>\n<p style=\"text-align: center\">employee) prepares one or several Reports during the performance of a Task. The\u00a0Reports do<\/p>\n<p style=\"text-align: center\">not disclose any data on\u00a0specific persons involved in the\u00a0performance of the Task on the part<\/p>\n<p style=\"text-align: center\">of The Service Provider or specific times when these persons participated in the Task, unless<\/p>\n<p style=\"text-align: center\">agreed otherwise. The Service Provider may partially anonymize the Report in order to<\/p>\n<p style=\"text-align: center\">prevent possible abuse of the data.<\/p>\n<p style=\"text-align: center\">9.1.1 Reports are created over a certain coherent period of time (usually a day or a week).<\/p>\n<p style=\"text-align: center\">The Service Provider guarantees that, if requested by the Client, it is able to prepare<\/p>\n<p style=\"text-align: center\">the Reports and provide access to them on a daily, weekly, bi-weekly or monthly<\/p>\n<p style=\"text-align: center\">basis; the provisions under Clause 9.1.3 are not affected.<\/p>\n<p style=\"text-align: center\">9.1.2 The Service Provider and the Client may at any time agree on intervals for the<\/p>\n<p style=\"text-align: center\">preparation and provision of Reports. Such an agreement does not require a change<\/p>\n<p style=\"text-align: center\">to the Order, not even if the interval has been captured in it, except in the case where<\/p>\n<p style=\"text-align: center\">such change results in a change of price under Clause 9.1.3 of this Article.<\/p>\n<p style=\"text-align: center\">9.1.3 Where the Order does not contain provisions on providing access to the Reports and<\/p>\n<p style=\"text-align: center\">the Client requests such access (i.e.\u00a0only after the Service Provider accepts the<\/p>\n<p style=\"text-align: center\">Order), the Service Provider may request an increase of the price for the Services<\/p>\n<p style=\"text-align: center\">provided; until the price change has been agreed upon, the Service Provider is not<\/p>\n<p style=\"text-align: center\">obliged to provide access to the Reports to the Client. The same applies to the<\/p>\n<p style=\"text-align: center\">request to increase the interval agreed upon in the Order which may be reflected in a<\/p>\n<p style=\"text-align: center\">change to the price for the Services provided. The request to reduce the interval does<\/p>\n<p style=\"text-align: center\">not affect the price.<\/p>\n<p style=\"text-align: center\">9.1.4 Where neither the Order nor the subsequent arrangement between the Client and the<\/p>\n<p style=\"text-align: center\">Service Provider contain provisions on the intervals of preparation of and provision<\/p>\n<p style=\"text-align: center\">of access to the Reports, the Service Provider is not obliged to prepare Reports at all;<\/p>\n<p style=\"text-align: center\">however, if it prepares them and provides access to them, the Service Provider alone<\/p>\n<p style=\"text-align: center\">determines the intervals of preparing of and providing access to the Reports<\/p>\n<p style=\"text-align: center\">9.1.5 The Service Provider may always provide access to the Reports more often than<\/p>\n<p style=\"text-align: center\">agreed.<\/p>\n<p style=\"text-align: center\">9.1.6 The Service Provider provides access to the Reports to the Client&#8217;s officers specified<\/p>\n<p style=\"text-align: center\">in the Order or in\u00a0another written document prepared by the Client and demonstrably<\/p>\n<p style=\"text-align: center\">delivered to the Service Provider. Reports are always made accessible to the Person<\/p>\n<p style=\"text-align: center\">Authorized to Sign the Worksheet. Where the Order is performed at the Client&#8217;s<\/p>\n<p style=\"text-align: center\">premises or the Client&#8217;s logistics or external warehouse, the Reports are also made<\/p>\n<p style=\"text-align: center\">accessible to the relevant persons on their part. Reports are made accessible through<\/p>\n<p style=\"text-align: center\">MetriQ if a License Agreement has been entered into (Art. 16 of these GTC),<\/p>\n<p style=\"text-align: center\">otherwise by e-mail; after a demonstrable written agreement of the Client and the<\/p>\n<p style=\"text-align: center\">Service Provider, the Reports may also be made accessible in another manner (e.g.,<\/p>\n<p style=\"text-align: center\">in the Client&#8217;s\/Final Customer&#8217;s internal system).<\/p>\n<p style=\"text-align: center\">9.1.7 The Client is obliged to ensure that all persons under the Clause 9.1.6 of this Article<\/p>\n<p style=\"text-align: center\">who are under\u00a0direct management of the Client (Clause of 10.6 these GTC) or the<\/p>\n<p style=\"text-align: center\">Client has contracted them in connection with the Task:<\/p>\n<p style=\"text-align: center\">a) monitor on each business day the relevant communication channel through<\/p>\n<p style=\"text-align: center\">which the access to the Reports is provided (in particular MetriQ, where a license<\/p>\n<p style=\"text-align: center\">agreement has been entered into pursuant to Art. 16 of these GTC, otherwise<\/p>\n<p style=\"text-align: center\">email),<\/p>\n<p style=\"text-align: center\">a) object to the non-delivery of the Report no later than the next working day<\/p>\n<p style=\"text-align: center\">following the date on which the Report should have been delivered according to<\/p>\n<p style=\"text-align: center\">the agreement (Clauses 9.1.1 and 9.1.2 of this Article) or as determined (Clause<\/p>\n<p style=\"text-align: center\">9.1.4 of this Article).<\/p>\n<p style=\"text-align: center\">9.1.8 Where a person does not check the relevant communication channel under Clause<\/p>\n<p style=\"text-align: center\">9.1.6 of this Article on a specific day, solely the Client shall be liable for this fact<\/p>\n<p style=\"text-align: center\">who must not make any claims related to not becoming acquainted with the relevant<\/p>\n<p style=\"text-align: center\">Report in a timely manner or at all and the above fact shall have no impact on the<\/p>\n<p style=\"text-align: center\">running of the time limit under Clause 9.1.10 of this Article).<\/p>\n<p style=\"text-align: center\">9.1.9 Reports are made accessible via email or through MetriQ where a License<\/p>\n<p style=\"text-align: center\">Agreement has been entered into (Art. 16 of these GTC). The Report shall be<\/p>\n<p style=\"text-align: center\">deemed to have been made accessible:<\/p>\n<p style=\"text-align: center\">a) in the case of its sending by e-mail \u2013 on the day of its sending, if it was sent on a<\/p>\n<p style=\"text-align: center\">Standard Working Day, otherwise on the following working day,<\/p>\n<p style=\"text-align: center\">b) if it is made available in MetriQ \u2013 on the day it is uploaded to the system, if it<\/p>\n<p style=\"text-align: center\">was uploaded on a Standard Working Day, otherwise on the following working<\/p>\n<p style=\"text-align: center\">day.<\/p>\n<p style=\"text-align: center\">9.1.10 If, in the opinion of the Client, the Report contains errors, the Client shall be obliged,<\/p>\n<p style=\"text-align: center\">to object to said errors with the Service Provider (preferably with the Technician), no<\/p>\n<p style=\"text-align: center\">later than within 3\u00a0working days from the date of their disclosure (Clause 9.1.8 ). The<\/p>\n<p style=\"text-align: center\">following are entitled to object to errors in the Report:<\/p>\n<p style=\"text-align: center\">a) the Person Authorized to Sign the Worksheet (Clause 10.5 of these GTC);<\/p>\n<p style=\"text-align: center\">another person shall have this right instead only in the event of the impossibility<\/p>\n<p style=\"text-align: center\">or inability to submit objection by the Person Authorized to Sign the Worksheet<\/p>\n<p style=\"text-align: center\">(e.g., illness, accident, vacation).<\/p>\n<p style=\"text-align: center\">b) regardless of item a) always also the person who is entitled to change the Order<\/p>\n<p style=\"text-align: center\">(Clause 10.2 of these GTC),<\/p>\n<p style=\"text-align: center\">The Report is objected to in the form of an electronic message (e-mail), in person in<\/p>\n<p style=\"text-align: center\">paper form or via MetriQ, where the Client has entered into a License Agreement<\/p>\n<p style=\"text-align: center\">(Article 16 of these GTC).<\/p>\n<p style=\"text-align: center\">9.1.11 A report that has not been objected to within the time limit under Clause 9.1.10 of<\/p>\n<p style=\"text-align: center\">this Article shall be subject to an irrefutable legal presumption that the data on the<\/p>\n<p style=\"text-align: center\">scope of Services provided therein (e.g., the time of provision of Services, the<\/p>\n<p style=\"text-align: center\">number of Components, the number of pallets, etc.) is correct and the Report shall be<\/p>\n<p style=\"text-align: center\">deemed approved (the fiction of approval). Therefore, objections delivered later shall<\/p>\n<p style=\"text-align: center\">be disregarded. The above principle applies in particular due\u00a0to the factual<\/p>\n<p style=\"text-align: center\">impossibility or inadequate difficulty in reverse tracing of the scope of Services<\/p>\n<p style=\"text-align: center\">provided for an earlier period as resulting from\u00a0Clause 9.1.10 of this Article.<\/p>\n<p style=\"text-align: center\">9.1.12 Where the Report has been objected to in accordance with\u00a0Clause 9.1.10 of this<\/p>\n<p style=\"text-align: center\">Article, the Service Provider and the Client must resolve the Client&#8217;s objection no<\/p>\n<p style=\"text-align: center\">later than 24 hours from the date of acknowledgement of receipt of the objection by<\/p>\n<p style=\"text-align: center\">the Service Provider (Clause 9.1.13 of this Article), otherwise the Service Provider<\/p>\n<p style=\"text-align: center\">has the right to suspend the provision of all Services (i.e. including those not related<\/p>\n<p style=\"text-align: center\">to the Task) it performs for the Client until the discrepancy is resolved, as the<\/p>\n<p style=\"text-align: center\">correctness of the provision of Services by the Service Provider is challenged. Where<\/p>\n<p style=\"text-align: center\">no agreement is reached within\u00a07\u00a0calendar days, each party has the right to terminate<\/p>\n<p style=\"text-align: center\">the Order; this shall also apply to other Tasks.<\/p>\n<p style=\"text-align: center\">9.1.13 In the case of an objected Report, the Technician shall be obliged to confirm the<\/p>\n<p style=\"text-align: center\">receipt of the objection to the addressee no later than 2 hours (within the parts of<\/p>\n<p style=\"text-align: center\">Standard Working Days), otherwise the person who sent the objection is obliged to<\/p>\n<p style=\"text-align: center\">contact the relevant branch responsible for the Order and do so at their telephone<\/p>\n<p style=\"text-align: center\">number specified as a hotline or via its general e-mail address, while the branch&#8217;s<\/p>\n<p style=\"text-align: center\">contacts are available at https:\/\/www.hollen.sk\/en\/contacts\/. The branch shall<\/p>\n<p style=\"text-align: center\">confirm the receipt of the objection or ensure its confirmation by the Technician or<\/p>\n<p style=\"text-align: center\">their immediate superior.<\/p>\n<p style=\"text-align: center\">9.1.14 Where the Service Provider fully and duly incorporates all the Client&#8217;s comments in<\/p>\n<p style=\"text-align: center\">the Report, by repeatedly preparing and making available (Clause 9.1.9 of this<\/p>\n<p style=\"text-align: center\">Article) such corrected report to the Client, the Report shall also be<\/p>\n<p style=\"text-align: center\">considered\u00a0approved; for this reason, the Client shall be obliged to object to all errors<\/p>\n<p style=\"text-align: center\">under Clause 9.1.10 of this Article simultaneously.<\/p>\n<p style=\"text-align: center\">9.1.15 The Service Provider may also prepare informative Reports. If the Reports are<\/p>\n<p style=\"text-align: center\">expressly labelled as \u201cinformative\u201d, they serve for informative purposes only and<\/p>\n<p style=\"text-align: center\">therefore are not subject to the provisions of Clause 9.1 of this Article and its sub-<\/p>\n<p style=\"text-align: center\">clauses. The designation \u201cinformative\u201dshall be sufficient as a designation, e.g., in the<\/p>\n<p style=\"text-align: center\">body or subject of the email in which the Report is sent or, in the case of MetriQ, as a<\/p>\n<p style=\"text-align: center\">separate note next to\u00a0a specific document published in MetriQ.<\/p>\n<p style=\"text-align: center\">9.2 <b>Worksheet<\/b><\/p>\n<p style=\"text-align: center\">The Technician will prepare a Worksheet concerning the provided Services.<\/p>\n<p style=\"text-align: center\">9.2.1 The Worksheet must include the number of hours of performance of Services by all<\/p>\n<p style=\"text-align: center\">Service Provider&#8217;s staff or the number of other measurable units quantifying the<\/p>\n<p style=\"text-align: center\">provision of Services, as long as these were defined in the Order (Clause 4.2.1b) of<\/p>\n<p style=\"text-align: center\">these GTC) and it must correspond to the approved Reports. The provisions of the<\/p>\n<p style=\"text-align: center\">previous sentence shall not apply if a flat-rate compensation was agreed (under<\/p>\n<p style=\"text-align: center\">Clause 4.2.2h) of these GTC).<\/p>\n<p style=\"text-align: center\">9.2.2 The Worksheet may also include:<\/p>\n<p style=\"text-align: center\">a) the list and quantities of Components that were the subject of Services and\/or<\/p>\n<p style=\"text-align: center\">type of the Services provided,<\/p>\n<p style=\"text-align: center\">b) information about the number of identified faulty Components, and the number<\/p>\n<p style=\"text-align: center\">of repaired Components,<\/p>\n<p style=\"text-align: center\">c) the number of Service Provider&#8217;s staff involved in the performance of Services,<\/p>\n<p style=\"text-align: center\">d) remuneration for the provided Services,<\/p>\n<p style=\"text-align: center\">e) other facts\/information as may be demonstrably agreed upon between the Service<\/p>\n<p style=\"text-align: center\">Provider and the Client (in particular by way of the Technician or their<\/p>\n<p style=\"text-align: center\">immediate superior on the one hand and the Person Responsible to sign the<\/p>\n<p style=\"text-align: center\">Worksheet Procedure or the person who signed the Order on behalf of the Client<\/p>\n<p style=\"text-align: center\">on the other hand.<\/p>\n<p style=\"text-align: center\">9.2.3 The Worksheet will be prepared after the performance of a Task or upon termination of a<\/p>\n<p style=\"text-align: center\">complete period (e.g., a week, 2 weeks period or a month, especially if the performance of a<\/p>\n<p style=\"text-align: center\">Task extends beyond 14 days). The Service Provider shall determine the interval of<\/p>\n<p style=\"text-align: center\">preparation of the Worksheets, unless it is stated in the Order or demonstrably agreed<\/p>\n<p style=\"text-align: center\">otherwise in writing. Subject to demonstrable written agreement between the Client and<\/p>\n<p style=\"text-align: center\">Service Provider, Worksheets may also be prepared at other mutually agreed times.<\/p>\n<p style=\"text-align: center\">9.2.4 Concerning making Worksheet accessible, the provision of Clauses 9.1.6 through 9.1.9 of this<\/p>\n<p style=\"text-align: center\">Article apply accordingly.<\/p>\n<p style=\"text-align: center\">9.2.5 Worksheets confirmed by the Person Authorized to Sign the Worksheet (Clauses 4.2.2b) and<\/p>\n<p style=\"text-align: center\">10.5 and its sub-clauses of these GTC) shall serve as the underlying document for invoicing<\/p>\n<p style=\"text-align: center\">purposes. The person on the Client&#8217;s part confirming the Worksheet shall be obliged to also<\/p>\n<p style=\"text-align: center\">state their name and surname whereas the signature may also be electronic; where such officer<\/p>\n<p style=\"text-align: center\">confirms the Worksheet by way of MetriQ under a concluded AfEC, the AfEC provisions<\/p>\n<p style=\"text-align: center\">apply concerning its confirmation.<\/p>\n<p style=\"text-align: center\">9.2.6 The data indicated in the Worksheet (e.g., the duration of Service provision, the number of<\/p>\n<p style=\"text-align: center\">Components, the number of work tasks, the number of pallets) may solely be challenged in<\/p>\n<p style=\"text-align: center\">the case where the data is in contradiction with the approved Reports (Clause 9.1.11 of this<\/p>\n<p style=\"text-align: center\">Article) or with the Order itself; other objection concerning the data in the Worksheet shall be<\/p>\n<p style=\"text-align: center\">disregarded.<\/p>\n<p style=\"text-align: center\">9.2.7 The data on hourly rates indicated in the Worksheet can be challenged solely in the case if<\/p>\n<p style=\"text-align: center\">said data is in contradiction with the Order and these GTC; other objections concerning the<\/p>\n<p style=\"text-align: center\">hourly rates shall be disregarded; similar provisions apply also for other financial data (e.g.,<\/p>\n<p style=\"text-align: center\">separately agreed settlement of selected costs).<\/p>\n<p style=\"text-align: center\">9.2.8 The data in the Worksheet cannot be challenged solely based on the reason of their potential<\/p>\n<p style=\"text-align: center\">discrepancy with the informative reports (Clause 9.1.15 of these GTC).<\/p>\n<p style=\"text-align: center\">9.2.9 The provisions under Clauses 9.1.9 through 9.1.14 of this Article shall apply accordingly<\/p>\n<p style=\"text-align: center\">to making the Worksheet accessible, approval of the Worksheet by the Person Authorized<\/p>\n<p style=\"text-align: center\">to Sign the Worksheet, and possibly to any objections to the Worksheet and their handling<\/p>\n<p style=\"text-align: center\">and consequences (including the fiction of approval).<\/p>\n<h5 style=\"text-align: center\"><b>Article 10<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Authorized Persons<\/b><\/h5>\n<p style=\"text-align: center\">10.1 The Service Provider&#8217;s personnel authorized to sign Orders and handle claims are:<\/p>\n<p style=\"text-align: center\">a) Service Provider&#8217;s statutory representative(s),<\/p>\n<p style=\"text-align: center\">b) Service Provider&#8217;s Chief Clerk, if appointed;<\/p>\n<p style=\"text-align: center\">c) head of the Service Provider&#8217;s branch,<\/p>\n<p style=\"text-align: center\">d) Technicians,<\/p>\n<p style=\"text-align: center\">each of the above individually.<\/p>\n<p style=\"text-align: center\">10.2 By signing the order, the person who signs the Order on behalf of the Client confirms that<\/p>\n<p style=\"text-align: center\">they have the authority to\u00a0enter into agreement on the basis of the Order. In addition to the<\/p>\n<p style=\"text-align: center\">person referred to in the first sentence, the following are always entitled to change the Order:<\/p>\n<p style=\"text-align: center\">a) statutory representative of the Client<\/p>\n<p style=\"text-align: center\">b) Chief Clerk of the Client, if appointed,<\/p>\n<p style=\"text-align: center\">c) any person representing the officer referred to in the first sentence during their absence<\/p>\n<p style=\"text-align: center\">(e.g.,\u00a0illness, leave of absence) or who has permanently replaced them,<\/p>\n<p style=\"text-align: center\">d) immediate superior of the person referred to in the first sentence, or to the person referred<\/p>\n<p style=\"text-align: center\">to in item c) (e.g.,\u00a0their manager),<\/p>\n<p style=\"text-align: center\">e) a person to whom such authorization results from the AfEC,<\/p>\n<p style=\"text-align: center\">whereby, if any of the aforementioned persons contacts the Service Provider in order to agree<\/p>\n<p style=\"text-align: center\">on a change to the Order, it is assumed that they meet some of the criteria set out in\u00a0this<\/p>\n<p style=\"text-align: center\">Clause and the Service Provider is not specifically obliged to examine whether or not said<\/p>\n<p style=\"text-align: center\">person potentially exceeds their authority.<\/p>\n<p style=\"text-align: center\">10.3 The provisions of Clause 10.2 shall also apply mutatis mutandis to the person on the part of<\/p>\n<p style=\"text-align: center\">the Service Provider who handles the complaint.<\/p>\n<p style=\"text-align: center\">10.4 In addition to the person specified by the Service Provider in the Order as the Person<\/p>\n<p style=\"text-align: center\">Responsible for the Work Procedure, so is automatically considered their immediate superior,<\/p>\n<p style=\"text-align: center\">or another person who demonstrably replaced them in that position or represents then in their<\/p>\n<p style=\"text-align: center\">absence, as well as a new person who was demonstrably later notified to the Service Provider<\/p>\n<p style=\"text-align: center\">by the previous Person Responsible for Work Procedure or by the person who signed the<\/p>\n<p style=\"text-align: center\">Order.<\/p>\n<p style=\"text-align: center\">10.4.1 If the Client does not appoint any particular Person responsible for Work Procedure<\/p>\n<p style=\"text-align: center\">the Client shall be fully liable for any resulting risks as it is their priority interest<\/p>\n<p style=\"text-align: center\">(also considering the other provisions herein) to appoint a competent Person<\/p>\n<p style=\"text-align: center\">Responsible for Work Procedure since it is this person that holds specific<\/p>\n<p style=\"text-align: center\">authorizations and responsibilities in the performance of a Task. Where the Client<\/p>\n<p style=\"text-align: center\">fails to appoint such person in the Order, it shall apply that it expresses agreement to<\/p>\n<p style=\"text-align: center\">any Client&#8217;s personnel (in particular an employee and\/or a cooperating person) or<\/p>\n<p style=\"text-align: center\">possibly any Final Customer\u2019s personnel or any operator\/person of the part of the<\/p>\n<p style=\"text-align: center\">Client\u2019s or another third person, provided that such a third person participates in the<\/p>\n<p style=\"text-align: center\">Task actively (e. g. cooperation) or passively (e. g. review, receipt of the outcome of<\/p>\n<p style=\"text-align: center\">the Task), shall act on behalf of the Client in matters stipulated by these GTC to a<\/p>\n<p style=\"text-align: center\">Person Responsible for Work Procedure. In such a case the Service Provider will<\/p>\n<p style=\"text-align: center\">have no obligation to investigate whether or not such person is acting beyond their<\/p>\n<p style=\"text-align: center\">powers; actions taken by such person will be fully binding for the Client, unless it is<\/p>\n<p style=\"text-align: center\">proved that the Service Provider was incontestably aware of such acting beyond said<\/p>\n<p style=\"text-align: center\">powers and failed to notify the Client of such fact without undue delay after having<\/p>\n<p style=\"text-align: center\">become aware thereof.<\/p>\n<p style=\"text-align: center\">10.4.2 The Client has the right to notify to the Service Provider, at any time and in a<\/p>\n<p style=\"text-align: center\">demonstrable manner, the missing contact information pertaining to the Person<\/p>\n<p style=\"text-align: center\">Responsible for Work Procedure, as well as to notify any changes in such<\/p>\n<p style=\"text-align: center\">information; The identity of the person making the notification on behalf of the<\/p>\n<p style=\"text-align: center\">Client must be clearly stated in the notification.<\/p>\n<p style=\"text-align: center\">10.5 The provisions of Clause 10.4 of this Article shall also apply accordingly to the Person<\/p>\n<p style=\"text-align: center\">Authorized to Sign the Worksheet.<\/p>\n<p style=\"text-align: center\">10.5.1 The provisions of Clauses 10.4.1 and 10.4.2 of this Article shall apply accordingly to<\/p>\n<p style=\"text-align: center\">the Person Authorized to Sign the Worksheet unless said person is specified in the Order.<\/p>\n<p style=\"text-align: center\">10.6 The following shall always be regarded as persons under direct management capacity of the Client:<\/p>\n<p style=\"text-align: center\">a) the Client\u2019s employees,<\/p>\n<p style=\"text-align: center\">b) a worker with whom the Client has a contractual relationship and who is participating in the order,<\/p>\n<p style=\"text-align: center\">c) any individual who shall be specified in the Order by the Client regardless of their actual<\/p>\n<p style=\"text-align: center\">position (i.e. even if such a person is not actively involved in the Client\u2019s organization<\/p>\n<p style=\"text-align: center\">but e.g., in the Final Customer\u2019s organization), it is therefore up to the Client\u2019s discretion<\/p>\n<p style=\"text-align: center\">which personnel it appoints in the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article 11<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Compensation for Provided Services<\/b><\/h5>\n<p style=\"text-align: center\">11.1 For the provided Services, the Client undertakes to pay the Service Provider a compensation<\/p>\n<p style=\"text-align: center\">at an amount as agreed upon in the Order also with potential surcharges under these GTC,<\/p>\n<p style=\"text-align: center\">unless otherwise agreed in the Order.<\/p>\n<p style=\"text-align: center\">11.2 VAT at the statutory rate will be added to the compensation. The compensation will be<\/p>\n<p style=\"text-align: center\">invoiced as specified in the Order and these GTC.<\/p>\n<p style=\"text-align: center\">11.3 If a basic hourly compensation was agreed in the Order, the following surcharges shall be<\/p>\n<p style=\"text-align: center\">charged for Services performed:<\/p>\n<p style=\"text-align: center\">a) at night-time in the amount of 25%,<\/p>\n<p style=\"text-align: center\">b) on Saturdays (00.00 a.m. \u2013 12.00 p.m.) in the amount of 50%,<\/p>\n<p style=\"text-align: center\">c) on Sundays and other non-working days e.g., public holidays (00.00 a.m. \u2013 12.00 p.m.)<\/p>\n<p style=\"text-align: center\">in the amount of 100%.<\/p>\n<p style=\"text-align: center\">The following time periods between Monday and Friday shall be deemed to be nighttime<\/p>\n<p style=\"text-align: center\">\u2013Mon.: 00.00 a.m. \u2013 06.00 a.m. and 10.00 p.m. \u2013 12.00 p.m.<\/p>\n<p style=\"text-align: center\">The Service Provider is entitled to surcharges according to this Clause also in the absence of<\/p>\n<p style=\"text-align: center\">specific agreement to that effect in an Order. If the surcharges are agreed in an Order in a<\/p>\n<p style=\"text-align: center\">different amount or are excluded, the provisions of the Order shall apply. If any of the time<\/p>\n<p style=\"text-align: center\">periods falls under several surcharges pursuant to letter a) \u2013 c) of this Article (e.g., public<\/p>\n<p style=\"text-align: center\">holidays on Saturday), surcharges shall be paid only once at the higher rate of the two.<\/p>\n<p style=\"text-align: center\">11.4 In addition to the compensation for performed Services, the Client will be required to<\/p>\n<p style=\"text-align: center\">compensate the Service Provider for specific costs, if any, payment of which the Service<\/p>\n<p style=\"text-align: center\">Provider and the Client have mutually and demonstrably agreed in writing (in particular in the<\/p>\n<p style=\"text-align: center\">Order).<\/p>\n<h5 style=\"text-align: center\"><b>Article 12<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Terms of Payment and Sanctions<\/b><\/h5>\n<p style=\"text-align: center\">12.1 Compensation for the provided Services will be payable under invoices the Service Provider<\/p>\n<p style=\"text-align: center\">will issue according to Orders and Worksheets, usually:<\/p>\n<p style=\"text-align: center\">a) upon the execution of a Task, or<\/p>\n<p style=\"text-align: center\">b) after the end of any given month for Services provided in that month, or<\/p>\n<p style=\"text-align: center\">c) after the end of a calendar week if the amount of compensation for Services performed in<\/p>\n<p style=\"text-align: center\">that calendar week exceeds EUR 5,000.-<\/p>\n<p style=\"text-align: center\">It is always at the Service Provider\u2019s discretion when it issues the invoice, unless the date of<\/p>\n<p style=\"text-align: center\">invoice issue is specifically agreed in the Order.<\/p>\n<p style=\"text-align: center\">12.2 Invoices will be due and payable within 14 days after the date of their delivery to the Client<\/p>\n<p style=\"text-align: center\">unless a different maturity date is specified on the invoice. If a maturity date earlier than that<\/p>\n<p style=\"text-align: center\">set out in this Section is specified in any invoice, the maturity specified in this Section will be<\/p>\n<p style=\"text-align: center\">decisive in the case of the Client&#8217;s delay in settlement of an invoice.<\/p>\n<p style=\"text-align: center\">12.2.1 The fact that the Client in its internal systems or other internal processes does not<\/p>\n<p style=\"text-align: center\">have said invoice approved as due and payable (e.g., due to a missing internal order<\/p>\n<p style=\"text-align: center\">as laid down in Clause 4.7 of these GTC) shall have no effect on the invoice maturity<\/p>\n<p style=\"text-align: center\">date. The above shall not be affected even where the Client returns the invoice to the<\/p>\n<p style=\"text-align: center\">Service Provider due to reasons specified in the first sentence.<\/p>\n<p style=\"text-align: center\">12.3 By placing an Order with the Service Provider (Article 4 of these GTC), the Client consents<\/p>\n<p style=\"text-align: center\">to making out its invoice in an electronic form. However, the Service Provider is entitled to<\/p>\n<p style=\"text-align: center\">send the invoice in the paper form instead of an electronic form, in particular if the Service<\/p>\n<p style=\"text-align: center\">Provider does not have an e-mail address for the delivery of electronic invoices.<\/p>\n<p style=\"text-align: center\">12.3.1 The Service Provider will mail invoices preferably to the Client&#8217;s person having<\/p>\n<p style=\"text-align: center\">placed the Order, or to the person the Client specified in the Order (in particular an<\/p>\n<p style=\"text-align: center\">officer from the Client financial department) or to another email address that is later<\/p>\n<p style=\"text-align: center\">demonstrably notified by the Client to the Service Provider in writing; nonetheless,<\/p>\n<p style=\"text-align: center\">invoices may be mailed also to the Client&#8217;s general e-mail address as known to the<\/p>\n<p style=\"text-align: center\">Service Provider or as specified on the Client&#8217;s web page, in particular if the invoice<\/p>\n<p style=\"text-align: center\">is returned as undelivered from the addresses referred to in the first part of the<\/p>\n<p style=\"text-align: center\">sentence before the semicolon, or if no notification confirming the receipt is returned<\/p>\n<p style=\"text-align: center\">from such addresses.<\/p>\n<p style=\"text-align: center\">12.3.2 Where the Client enables the Service Provider to enter its internal electronic system<\/p>\n<p style=\"text-align: center\">where invoices may also be uploaded, the Service Provider shall send the invoices<\/p>\n<p style=\"text-align: center\">preferentially using this channel.<\/p>\n<p style=\"text-align: center\">12.3.3 Where the Service Provider and the Client entered into an AfEC, the invoice may<\/p>\n<p style=\"text-align: center\">also be delivered as laid down in its provisions (e.g., via MetriQ)<\/p>\n<p style=\"text-align: center\">12.3.4 The Service Provider may also comply with the Client\u2019s request to provide a paper<\/p>\n<p style=\"text-align: center\">copy of an invoice sent in later.<\/p>\n<p style=\"text-align: center\">12.4 Invoices must comply with all the requirements for an invoice eligible for tax purposes, they<\/p>\n<p style=\"text-align: center\">must be issued pursuant to the provisions of these GTC and must be properly delivered to the<\/p>\n<p style=\"text-align: center\">Client.<\/p>\n<p style=\"text-align: center\">12.5 Invoices must be accompanied with copies of relevant Worksheets evidencing the legitimacy<\/p>\n<p style=\"text-align: center\">of invoicing.<\/p>\n<p style=\"text-align: center\">12.6 The Client, if delaying in the settlement of any invoice, will be required to pay to the Service<\/p>\n<p style=\"text-align: center\">Provider a statutory default interest of the invoiced amount for each day of delay or part<\/p>\n<p style=\"text-align: center\">thereof. This provision shall not prejudice any other rights or remedies that may arise from a<\/p>\n<p style=\"text-align: center\">delay as provisioned by generally binding legal regulations.<\/p>\n<p style=\"text-align: center\">12.7 Where the Client is delayed (even if partially) with the payment of any invoice (including the<\/p>\n<p style=\"text-align: center\">invoice for another Task), the Service Provider shall be entitled to suspend the provision of all<\/p>\n<p style=\"text-align: center\">Services (i.e. including those not related to the Task) while it shall not be liable for any<\/p>\n<p style=\"text-align: center\">damage that the Client or any third party incurs as a result of said service suspension. Where<\/p>\n<p style=\"text-align: center\">such legitimate suspension takes longer than 10 days the Service Provider becomes entitled to<\/p>\n<p style=\"text-align: center\">immediately terminate the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article 13<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Guarantee of Quality and Liability for Defects<\/b><\/h5>\n<p style=\"text-align: center\">13.1 The Service Provider holds Integrated Management System Certificates ISO 9001:2015, ISO<\/p>\n<p style=\"text-align: center\">14001:2015, and ISO 45001:2018, that are a guarantee of the quality of the provided Services.<\/p>\n<p style=\"text-align: center\">The Service Provider undertakes to perform Services with due professional care and at a<\/p>\n<p style=\"text-align: center\">quality guaranteed under the above Certificates.<\/p>\n<p style=\"text-align: center\">13.2 To ensure proper quality of Services, the Service Provider undertakes to carry out continuous<\/p>\n<p style=\"text-align: center\">monitoring of the Services and if any obstacles on the part of the Client, Final Customer or a<\/p>\n<p style=\"text-align: center\">third party (e.g., logistics warehouse) hindering the achievement of the proper quality of the<\/p>\n<p style=\"text-align: center\">provided Services are identified, the Service Provider shall notify without delay such fact<\/p>\n<p style=\"text-align: center\">either to the Person Responsible for Work Procedure or the person authorized to change the<\/p>\n<p style=\"text-align: center\">Order (Clause 10.2 of these GTC). If the Service Provider conveys such fact verbally, they<\/p>\n<p style=\"text-align: center\">will then be required to register the information in\u00a0MetriQ, where the Client has entered into<\/p>\n<p style=\"text-align: center\">the License Agreement under Article 16 of these GTC, otherwise send the relevant<\/p>\n<p style=\"text-align: center\">information to the Person responsible for Work Procedure or the person authorized to change<\/p>\n<p style=\"text-align: center\">the Order by e-mail (Clause 10.2 of these GTC), provided that the required contact<\/p>\n<p style=\"text-align: center\">information of the above person is specified in the Order or notified by the Client to the<\/p>\n<p style=\"text-align: center\">Service Provider pursuant to Article 10.4.2 of these GTC. The Person Responsible for Work<\/p>\n<p style=\"text-align: center\">Procedure or the person authorized to change the Order (Clause 10.2 of these GTC) will also<\/p>\n<p style=\"text-align: center\">be authorized to monitor the quality of the provided Services; if doubts about the quality of<\/p>\n<p style=\"text-align: center\">the provided Services arise, this person will notify such fact without delay to the Technician.<\/p>\n<p style=\"text-align: center\">The Technician, after having consulted and confirmed such doubts concerning the quality of<\/p>\n<p style=\"text-align: center\">the provided Services with the Person responsible for Work Procedure or the person<\/p>\n<p style=\"text-align: center\">authorized to change the Order (Clause 10.2 of these GTC) may, after obtaining a<\/p>\n<p style=\"text-align: center\">demonstrable written approval of the above person, order a repeated check of the quality of<\/p>\n<p style=\"text-align: center\">the Components associated with removal of the identified defects, if any, whereof a written<\/p>\n<p style=\"text-align: center\">record will be prepared to be signed by the Technician on the one part, and the Person<\/p>\n<p style=\"text-align: center\">responsible for Work Procedure or the person authorized to change the Order (Clause 10.2 of<\/p>\n<p style=\"text-align: center\">these GTC) on the other. If the repeated check of quality reveals faulty performance of<\/p>\n<p style=\"text-align: center\">Services, the Service Provider will not be entitled to any compensation for the time<\/p>\n<p style=\"text-align: center\">corresponding to the duration of the repeated check. If no faulty performance is revealed by<\/p>\n<p style=\"text-align: center\">the repeated check, the time corresponding to the duration of the repeated check recorded in a<\/p>\n<p style=\"text-align: center\">Worksheet will be deemed the time of provision of the Services for which the Service<\/p>\n<p style=\"text-align: center\">Provider will be entitled to compensation in the same amount as for the standard provision of<\/p>\n<p style=\"text-align: center\">Services according to the relevant Order in line with the provisions of these GTC.<\/p>\n<p style=\"text-align: center\">13.3 If it is revealed after the Services will have been performed, and in any case during the first<\/p>\n<p style=\"text-align: center\">incorporation of the Components into the relevant equipment whose first direct part is a<\/p>\n<p style=\"text-align: center\">Component (such as a larger component, system component, module, integrated module,<\/p>\n<p style=\"text-align: center\">automobile, etc.) at the latest, that the Services have not been provided at the guaranteed<\/p>\n<p style=\"text-align: center\">quality, the Client will be required to notify the identified defects or faults in the provided<\/p>\n<p style=\"text-align: center\">Services (henceforth referred to as \u201cDefects\u201d) in writing and demonstrably to the Service<\/p>\n<p style=\"text-align: center\">Provider ( \u201cComplaint\u201d) without undue delay and in any case within 2 days after the Client<\/p>\n<p style=\"text-align: center\">has become aware of the relevant Defect, otherwise the Client&#8217;s right to make any Complaint,<\/p>\n<p style=\"text-align: center\">or claim(s) under the liability for Defects in the provided Services (henceforth referred to as<\/p>\n<p style=\"text-align: center\">\u201cLiability for Defects\u201d) will cease to exist after the lapse of the above period. Notwithstanding<\/p>\n<p style=\"text-align: center\">the foregoing, the right to make a Complaint or to exercise a claim under the Liability for<\/p>\n<p style=\"text-align: center\">Defects will cease to exist in any case after 6 months after the provision of Services to which<\/p>\n<p style=\"text-align: center\">the Complaint relates. The failure to make a Complaint as laid down in this Article relieves<\/p>\n<p style=\"text-align: center\">the Service Provider from the liability for any damage preventable (at least theoretically) by<\/p>\n<p style=\"text-align: center\">making the Complaint and its handling by the Service Provider.<\/p>\n<p style=\"text-align: center\">13.4 Regardless of other provisions herein, the Service Provider will not be liable for defects,<\/p>\n<p style=\"text-align: center\">delays or violations of contractual obligations occurring as a result of:<\/p>\n<p style=\"text-align: center\">a) improper or incorrect handling of the subject of performance of Service (in particular a<\/p>\n<p style=\"text-align: center\">component) by a person other than the Service Provider after the Service has been<\/p>\n<p style=\"text-align: center\">performed,<\/p>\n<p style=\"text-align: center\">b) the fact that the Service Provider marked the subject of Services, or any of its part, as<\/p>\n<p style=\"text-align: center\">unfit for use and\/or not meeting the requirements resulting from the Work Procedure and<\/p>\n<p style=\"text-align: center\">the Client (or a person on the Client&#8217;s part, such as the Final Customer) has released such<\/p>\n<p style=\"text-align: center\">item for subsequent use and\/or in further circulation despite such fact,<\/p>\n<p style=\"text-align: center\">c) defects\/insufficiencies in the Work Procedure which, nonetheless, the Client duly<\/p>\n<p style=\"text-align: center\">approved,<\/p>\n<p style=\"text-align: center\">d) non-compliance with obligation to label the Component as a Safety Component pursuant<\/p>\n<p style=\"text-align: center\">to Clause 8.5 these GTC,<\/p>\n<p style=\"text-align: center\">e) a Force Majeure event; whereas a Force Majeure event means a\/ an exceptional<\/p>\n<p style=\"text-align: center\">circumstance which was not foreseeable by a Party and\/or b\/ a circumstance in respect of<\/p>\n<p style=\"text-align: center\">which the Party has made all efforts which may fairly be required of it to avert its effect,<\/p>\n<p style=\"text-align: center\">and at the time of the occurrence of either such circumstance the Party was not in default<\/p>\n<p style=\"text-align: center\">in the performance of those of its obligations which (even if together with the Force<\/p>\n<p style=\"text-align: center\">Majeure event) gave rise to the state of affairs in respect of which this Party seeks to rely<\/p>\n<p style=\"text-align: center\">on the Force Majeure event; Force Majeure event includes in particular (without<\/p>\n<p style=\"text-align: center\">limitation): a war, invasion, acts of foreign adversary, foreign adverse acts, civil war,<\/p>\n<p style=\"text-align: center\">mutiny, acts of civil disobedience or other public riots, consequences of military or<\/p>\n<p style=\"text-align: center\">usurping powers, confiscation or nationalization or seizure or destruction under an order,<\/p>\n<p style=\"text-align: center\">or in the course of execution of any order issued by governmental or other public bodies,<\/p>\n<p style=\"text-align: center\">consequences of the use of any military weapons utilizing nuclear fission or radioactivity<\/p>\n<p style=\"text-align: center\">irrespective of whether at the time of peace or war, industrial incidents, natural disasters,<\/p>\n<p style=\"text-align: center\">protracted power failures, crisis or other emergency circumstance(s), including supply<\/p>\n<p style=\"text-align: center\">outage in the territory of the Slovak Republic of goods that are necessary for proper<\/p>\n<p style=\"text-align: center\">provision of Services and that the Service Provider is obliged to ensure; however, events<\/p>\n<p style=\"text-align: center\">resulting solely from the personnel or assets-related circumstances of any of the Parties,<\/p>\n<p style=\"text-align: center\">or possibly from standard business procedures, such as, without limitation, shortage of<\/p>\n<p style=\"text-align: center\">qualified labor force, non-performance of their obligations by third parties, unfavorable<\/p>\n<p style=\"text-align: center\">economic situation of a Contracting Party shall not be deemed Force Majeure events.<\/p>\n<p style=\"text-align: center\">13.5 The Client will be required to provide the Service Provider with all the necessary<\/p>\n<p style=\"text-align: center\">collaboration (particularly, but not limited to, the Service Provider\u2019s request) required in the<\/p>\n<p style=\"text-align: center\">process of verification of a Complaint; in particular, the Client is required to provide<\/p>\n<p style=\"text-align: center\">photographic evidence, background documentation, records of communication, data held by<\/p>\n<p style=\"text-align: center\">the Client or the Final Customer that is relating, or may be relating to the Complaint and\/or<\/p>\n<p style=\"text-align: center\">the Service being the subject matter of the Complaint.<\/p>\n<p style=\"text-align: center\">13.5.1 Any delay in meeting the obligation of the Client referred to in Article 13.5 of these<\/p>\n<p style=\"text-align: center\">GTC exceeding 5 days will result in voiding of any entitlements from the claim(s)<\/p>\n<p style=\"text-align: center\">under the Liability for Defects based on which the Complaint has been made.<\/p>\n<p style=\"text-align: center\">13.6 The handling of any Complaint must commence without undue delay after its placing and not<\/p>\n<p style=\"text-align: center\">later than within 3 business days after it is lodged, and the Complaint must be resolved in the<\/p>\n<p style=\"text-align: center\">shortest possible time. The Service Provider undertakes to either acknowledge or dismiss a<\/p>\n<p style=\"text-align: center\">Complaint within 30 days of its placing. The period pursuant to the previous sentence shall be<\/p>\n<p style=\"text-align: center\">extended by the time the Service Provider is not able to handle the Complaint due to a request<\/p>\n<p style=\"text-align: center\">for collaboration pursuant to Clause 13.5 of these GTC (i.e. by the time passing from the<\/p>\n<p style=\"text-align: center\">request for collaboration to its actual provision).<\/p>\n<p style=\"text-align: center\">13.6.1 If a Compliant is legitimate the Client is entitled to an adequate discount on the price<\/p>\n<p style=\"text-align: center\">invoiced for the Task; this applies only if the Service Provider fails to notify the<\/p>\n<p style=\"text-align: center\">Client that it will ensure a free removal of identified Defects on the basis of the<\/p>\n<p style=\"text-align: center\">Complaint within the period for acknowledgement or dismissal of the Complaint<\/p>\n<p style=\"text-align: center\">(Clause 13.6 of these GTC). The Service Provider has the right to select how the<\/p>\n<p style=\"text-align: center\">Complaint should be resolved. Where the Service Provider removes the Defect free<\/p>\n<p style=\"text-align: center\">of charge, the Client is not entitled to any adequate discount specified in the first<\/p>\n<p style=\"text-align: center\">sentence of this Clause.<\/p>\n<p style=\"text-align: center\">13.6.2 If a Complaint concerning Services pursuant to Clause 3.1a) of these GTC is<\/p>\n<p style=\"text-align: center\">legitimate, the Service Provider is entitled to require the repeated delivery, and the<\/p>\n<p style=\"text-align: center\">Client is obliged to comply with the request for repeated delivery, of all Components<\/p>\n<p style=\"text-align: center\">subject of the provision of Services based on which the Complaint was made (except<\/p>\n<p style=\"text-align: center\">for the Components demonstrably incorporated into an object the Components are<\/p>\n<p style=\"text-align: center\">part of), in a way that enables the Service Provider to perform their repeated check<\/p>\n<p style=\"text-align: center\">and remove the complained defects free of charge from other Components in order<\/p>\n<p style=\"text-align: center\">to avoid possible damage whereas the Client is obliged to comply with this request;<\/p>\n<p style=\"text-align: center\">the breach of this obligation by the Client results in a cessation of Client&#8217;s right under<\/p>\n<p style=\"text-align: center\">Liability for Defects based on lodging of the Complaint without prejudice to the<\/p>\n<p style=\"text-align: center\">provisions of Clause 14.4.1 of these GTC.<\/p>\n<p style=\"text-align: center\">13.6.3 The Client is entitled, in exceptional cases, to secure the removal of a Defect by a<\/p>\n<p style=\"text-align: center\">third party at the expense of the Service Provider, however, for reimbursement of the<\/p>\n<p style=\"text-align: center\">costs thus incurred by the Service Provider, all of the following requirements must be<\/p>\n<p style=\"text-align: center\">met:<\/p>\n<p style=\"text-align: center\">a) the Client has made a Complaint properly in accordance with these GTC and the<\/p>\n<p style=\"text-align: center\">Service Provider has not taken a chance to handle the Complaint or has failed to<\/p>\n<p style=\"text-align: center\">resolve the Complaint within the period of time according to these GTC or<\/p>\n<p style=\"text-align: center\">within the period of time agreed in a separate written demonstrable agreement<\/p>\n<p style=\"text-align: center\">with the Service Provider, or the Service Provider has agreed demonstrably in<\/p>\n<p style=\"text-align: center\">writing that it has agreed with the removal of a defect by a third party.<\/p>\n<p style=\"text-align: center\">b) where this concerns a Task under Clause 3.1a) of these GTC, the Client has<\/p>\n<p style=\"text-align: center\">allowed the Service Provider to perform the control of the result of the Task (in<\/p>\n<p style=\"text-align: center\">particular by a repeated control of the parts to which the Task relates pursuant to<\/p>\n<p style=\"text-align: center\">Clauses 13.2 or 13.6.2 of this Article), and the Service Provider failed to ensure<\/p>\n<p style=\"text-align: center\">remedy or did not take advantage of the possibility to perform a check in an<\/p>\n<p style=\"text-align: center\">adequate term.<\/p>\n<p style=\"text-align: center\">c) repeated sorting\/repair\/or another service provided by a third party removing the<\/p>\n<p style=\"text-align: center\">defect is performed to an extent comparable to the Task to which this removal of<\/p>\n<p style=\"text-align: center\">a defect relates to (in particular in terms of time consumption, Work procedure<\/p>\n<p style=\"text-align: center\">and costs to remove the defect compared to the price of the Task), and relevant<\/p>\n<p style=\"text-align: center\">documents demonstrating this comparable extent have been submitted to the<\/p>\n<p style=\"text-align: center\">Service Provider.<\/p>\n<p style=\"text-align: center\">The Client and the Service Provider may demonstrably agree in writing on different<\/p>\n<p style=\"text-align: center\">terms of the reimbursement of costs under this Article.<\/p>\n<p style=\"text-align: center\">13.7 If the Client routinely uses 8D-Report, the Service Provider shall provide the Client with an<\/p>\n<p style=\"text-align: center\">8D-Report according to 8D time limits on Client&#8217;s request.<\/p>\n<p style=\"text-align: center\">13.8 If a written record of the manner of handling of a Complaint is made, such report must be<\/p>\n<p style=\"text-align: center\">signed by the Service Provider&#8217;s authorized person referred to in Clause 10.1 of these GTC<\/p>\n<p style=\"text-align: center\">and on behalf of the Client by the person who lodged the Complaint on behalf of the Client or<\/p>\n<p style=\"text-align: center\">the persons specified under Clause 10.2 of these GTC. The Client has the right to indicate any<\/p>\n<p style=\"text-align: center\">comments or positions in the written report.<\/p>\n<p style=\"text-align: center\">13.9 In the written report on the manner of handling of a Complaint, the Contracting Parties are<\/p>\n<p style=\"text-align: center\">always free to also agree on an alternative manner of handling and\/or resolution of a<\/p>\n<p style=\"text-align: center\">Complaint.<\/p>\n<h5 style=\"text-align: center\"><b>Article 14<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Ownership of Components; Liability for Damages and Compensation for Damages<\/b><\/h5>\n<p style=\"text-align: center\">14.1 The Service Provider shall not become the owner of the Components received for the purpose<\/p>\n<p style=\"text-align: center\">of the performance of a Task.<\/p>\n<p style=\"text-align: center\">14.2 The Service Provider shall be liable for any culpable conduct by its staff resulting in any<\/p>\n<p style=\"text-align: center\">damage to, loss or destruction of the Components received by the Service Provider from the<\/p>\n<p style=\"text-align: center\">Client (and\/or the Final Customer) for the purpose of the performance of a Task, if such<\/p>\n<p style=\"text-align: center\">conduct occurs in the course of the performance of a Task; however, the Service Provider will<\/p>\n<p style=\"text-align: center\">not be liable for such culpable conduct if such damage to, loss or destruction of the<\/p>\n<p style=\"text-align: center\">Components would have occurred regardless of such culpable conduct, or where the conduct<\/p>\n<p style=\"text-align: center\">concerned served the Service Provider&#8217;s staff to avert a direct threat for which the staff was<\/p>\n<p style=\"text-align: center\">not responsible, or if the damage was caused in the defense against an imminent or continuing<\/p>\n<p style=\"text-align: center\">attack. The Service Provider shall not be liable for damages in the cases specified by the law<\/p>\n<p style=\"text-align: center\">(e.g., if the breach of obligations was caused by circumstances excluding liability and in cases<\/p>\n<p style=\"text-align: center\">where the damage was caused by Force Majeure events as defined in Clause 13.4e) of these<\/p>\n<p style=\"text-align: center\">GTC).<\/p>\n<p style=\"text-align: center\">14.3 If damage occurs for which the Service Provider is liable pursuant to Clause 14.2 of this<\/p>\n<p style=\"text-align: center\">Article, the damage shall be remedied either through restoration to the original condition or<\/p>\n<p style=\"text-align: center\">pecuniary compensation; the selection is at the Service Provider\u2019s discretion.<\/p>\n<p style=\"text-align: center\">14.4 The limits of compensation for damages for which the Service Provider is liable<\/p>\n<p style=\"text-align: center\">14.4.1 The Service Provider shall be liable for the damages caused by the Defects in the<\/p>\n<p style=\"text-align: center\">Services provided (defective performance) and not rectified as a part of the handling<\/p>\n<p style=\"text-align: center\">of a Complaint which was duly lodged in accordance with these GTC. If the Client<\/p>\n<p style=\"text-align: center\">has not provided the Service Provider with the Components for check on his request<\/p>\n<p style=\"text-align: center\">in accordance with the Clause 13.6.2 of these GTC, the Client is not entitled to claim<\/p>\n<p style=\"text-align: center\">damage resulting from this unperformed check or the damage that could have been<\/p>\n<p style=\"text-align: center\">prevented by such free-of-charge check.<\/p>\n<p style=\"text-align: center\">14.4.2 The Service Provider shall also be liable for any damage caused to the Client&#8217;s assets<\/p>\n<p style=\"text-align: center\">while performing its activities other than referred to in Clause 14.4.1 of this Article.<\/p>\n<p style=\"text-align: center\">14.4.3 If entitlement to compensation for damages arises, the Service Provider shall make a<\/p>\n<p style=\"text-align: center\">claim against its insurance company for the indemnity payments due to an event of a<\/p>\n<p style=\"text-align: center\">covered loss.<\/p>\n<p style=\"text-align: center\">14.4.4 The Service Provider will compensate the Client for full damages, however not<\/p>\n<p style=\"text-align: center\">exceeding the indemnity payment received by the Service Provider from the<\/p>\n<p style=\"text-align: center\">insurance company or indemnity payment made by its insurance company under the<\/p>\n<p style=\"text-align: center\">liability insurance concluded between the Service Provider and its insurance<\/p>\n<p style=\"text-align: center\">company, with a condition precedent of the indemnity payment by the insurance<\/p>\n<p style=\"text-align: center\">company. Where the insurance company remits the indemnity payment to the<\/p>\n<p style=\"text-align: center\">Service Provider and not directly to the Client, the Service Provider shall forward the<\/p>\n<p style=\"text-align: center\">received indemnity payment within 15 days of the date on which the Service<\/p>\n<p style=\"text-align: center\">Provider received such payment from its insurance company and the Client specified<\/p>\n<p style=\"text-align: center\">demonstrably in writing the account number where the compensation for damages<\/p>\n<p style=\"text-align: center\">should be paid; the above shall not apply in the extent of the settlement that the<\/p>\n<p style=\"text-align: center\">Service Provider pays out to the Client after a mutual agreement before the<\/p>\n<p style=\"text-align: center\">indemnity payment from the insurance company is remitted.<\/p>\n<p style=\"text-align: center\">14.4.5 If, for any reason, the insurance company fails to remit the indemnity payment due to<\/p>\n<p style=\"text-align: center\">an event of a covered loss within 6 months of the day the Service Provider claimed it,<\/p>\n<p style=\"text-align: center\">the Service Provider undertakes to provide the Client with the payment under the<\/p>\n<p style=\"text-align: center\">liability for damage up to the amount of the value of the Task to which the damage<\/p>\n<p style=\"text-align: center\">relates. In the case of Tasks, the performance of which extends beyond 1 month, the<\/p>\n<p style=\"text-align: center\">value of the Task shall be determined as the average of the Task&#8217;s amounts (invoiced<\/p>\n<p style=\"text-align: center\">amounts VAT-exempt) for the last 6 months of the performance of the Task; if,<\/p>\n<p style=\"text-align: center\">however, the Task takes more than a month but less than 6 months, the average shall<\/p>\n<p style=\"text-align: center\">be calculated based on the actual months when the Task was performed. The Client<\/p>\n<p style=\"text-align: center\">and the Service Provider may also agree otherwise demonstrably in writing. The<\/p>\n<p style=\"text-align: center\">provision of Clause 14.4.4 of this Article shall not be affected, i.e. if the Service<\/p>\n<p style=\"text-align: center\">Provider&#8217;s insurance company remits the indemnity payment after the Service<\/p>\n<p style=\"text-align: center\">Provider compensated for the damage as laid down in the first sentence of this<\/p>\n<p style=\"text-align: center\">Clause, the Client is entitled to indemnity payment in the amount that equals the<\/p>\n<p style=\"text-align: center\">difference between the indemnity payment and the payment already received in<\/p>\n<p style=\"text-align: center\">accordance with the first sentence of this Clause; if the Client received more than it<\/p>\n<p style=\"text-align: center\">has been entitled to (in particular as a result of a direct payment from the insurance<\/p>\n<p style=\"text-align: center\">company), the difference must be returned to the Service Provider.<\/p>\n<p style=\"text-align: center\">14.4.6 If the insurance company, for whatever reason (with the exception of a case of failure<\/p>\n<p style=\"text-align: center\">to provide collaboration by the Service Provider when investigating an insured event<\/p>\n<p style=\"text-align: center\">of a covered loss), refuses to remit the indemnity payment, the amount of payment<\/p>\n<p style=\"text-align: center\">set out in Clause 14.4.5 of this Article shall be deemed as the limit of compensation.<\/p>\n<p style=\"text-align: center\">14.4.7 Provable culpability of the Service Provider is a prerequisite for the entitlement to<\/p>\n<p style=\"text-align: center\">compensation for damages against the Service Provider. The Client and the Service<\/p>\n<p style=\"text-align: center\">Provider undertake to provide each other with any necessary collaboration, in<\/p>\n<p style=\"text-align: center\">particular collaboration requested by the other Party (including the provision of any<\/p>\n<p style=\"text-align: center\">necessary documentation), so that i\/ it is possible to claim incurred damage under the<\/p>\n<p style=\"text-align: center\">Service Provider\u2019s insurance, ii\/ the Service Provider\u2019s liability is apparent without<\/p>\n<p style=\"text-align: center\">any doubts; if this obligation is breached, any periods related to the compensation for<\/p>\n<p style=\"text-align: center\">damage shall be prolonged by the period of delay of its performance. The<\/p>\n<p style=\"text-align: center\">collaboration in accordance with this Clause must be provided mutatis mutandis also<\/p>\n<p style=\"text-align: center\">in cases when taking action is necessary to minimize the damage.<\/p>\n<p style=\"text-align: center\">14.4.8 The Service Provider is in any case entitled to compensate the damage by restitution<\/p>\n<p style=\"text-align: center\">to the original state. The Client is not entitled to deny this right to the Service<\/p>\n<p style=\"text-align: center\">Provider, otherwise the Service Provider\u2019s liability for the damage incurred shall<\/p>\n<p style=\"text-align: center\">cease in the moment this right is denied.<\/p>\n<p style=\"text-align: center\">14.4.9 If the Service Provider is liable for damages together with other persons<\/p>\n<p style=\"text-align: center\">(proportional liability), the Service Provider shall be liable for damages to the Client<\/p>\n<p style=\"text-align: center\">only to the extent of its liability. If there is a reasonable and demonstrable doubt<\/p>\n<p style=\"text-align: center\">about the infliction of damage by the Service Provider, the entitlement to<\/p>\n<p style=\"text-align: center\">compensation for damage shall not be established.<\/p>\n<p style=\"text-align: center\">14.4.10 Notwithstanding the other provisions of these GTC, only tangible damage shall be<\/p>\n<p style=\"text-align: center\">compensated, and the Client shall not be entitled to the compensation for intangible<\/p>\n<p style=\"text-align: center\">damage (e.g., damage to reputation, goodwill, know-how etc.) or the compensation<\/p>\n<p style=\"text-align: center\">for lost profits, fines, penalties, or default interests. The Client also shall not be<\/p>\n<p style=\"text-align: center\">entitled to the compensation for damage caused to third parties that the Client would<\/p>\n<p style=\"text-align: center\">like to recover from the Service Provider under his right of recourse.<\/p>\n<p style=\"text-align: center\">14.4.11 The maximum amount of compensation for damage from a single event of a covered<\/p>\n<p style=\"text-align: center\">loss shall be \u20ac100,000 (one hundred thousand euros) unless other provisions under<\/p>\n<p style=\"text-align: center\">this Article stipulate a lower maximum amount for compensation for damage. The<\/p>\n<p style=\"text-align: center\">Parties may agree otherwise in the Order.<\/p>\n<p style=\"text-align: center\">14.4.12 The provisions of Article 14 shall be without prejudice to provisions under Clause<\/p>\n<p style=\"text-align: center\">14.5 of this Article.<\/p>\n<p style=\"text-align: center\">14.4.13 The provisions of Article 14 shall apply accordingly to liability for damage caused<\/p>\n<p style=\"text-align: center\">by breach of confidentiality obligations under Clause 15.5 and following of these<\/p>\n<p style=\"text-align: center\">GTC.<\/p>\n<p style=\"text-align: center\">14.5 Where the Client failed to comply with one of the obligations under Clause 5.8 of these GTC:<\/p>\n<p style=\"text-align: center\">a) notwithstanding the foregoing provisions of this Clause, the Service Provider shall not be<\/p>\n<p style=\"text-align: center\">liable for any damages incurred by the Client or third parties as a result of the improper<\/p>\n<p style=\"text-align: center\">use of the Above-the-Standard Aids,<\/p>\n<p style=\"text-align: center\">b) the Client shall be liable to the Service Provider for damage incurred by the Service<\/p>\n<p style=\"text-align: center\">Provider or, where applicable, by a member of the Service Provider\u2019s staff, as a result of<\/p>\n<p style=\"text-align: center\">the handling of an Above-the-Standard Aid which could have been avoided by the<\/p>\n<p style=\"text-align: center\">compliance with the obligations pursuant to Clause 5.8 of these GTC; this shall not apply<\/p>\n<p style=\"text-align: center\">where such damage is caused solely by a breach of the Service Provider\u2019s or a member of<\/p>\n<p style=\"text-align: center\">the Service Provider\u2019s staff obligations and where such damage would have been<\/p>\n<p style=\"text-align: center\">incurred even if the Client had duly complied with the obligations pursuant to Clause 5.8<\/p>\n<p style=\"text-align: center\">of these GTC.<\/p>\n<h5 style=\"text-align: center\"><b>Article 15<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Service of Documents, Confidentiality of Information and Confidentiality Obligation<\/b><\/h5>\n<p style=\"text-align: center\">15.1 Any notices, requests, demands, requests for consent or any other communication served by<\/p>\n<p style=\"text-align: center\">one Party to the other Party in e-mail, paper form or by way of MetriQ (where the Client has<\/p>\n<p style=\"text-align: center\">concluded License Agreement as laid down in Article 16 of these GTC) shall require a<\/p>\n<p style=\"text-align: center\">response from the other Party in the same or similar manner, allowing for unambiguous<\/p>\n<p style=\"text-align: center\">recording of the contents of the response. In the case of non-compliance with the form of the<\/p>\n<p style=\"text-align: center\">response, the burden of evidence with respect to the contents and delivery of the response<\/p>\n<p style=\"text-align: center\">rests on the sender.<\/p>\n<p style=\"text-align: center\">15.1.1 The information contained in MetriQ shall be, where the Client has entered into<\/p>\n<p style=\"text-align: center\">a\u00a0License agreement (Article 16 of these GTC), regarded as made available by its<\/p>\n<p style=\"text-align: center\">uploading to\u00a0MetriQ, which will be evidenced by creating a\u00a0relevant log int he<\/p>\n<p style=\"text-align: center\">system.<\/p>\n<p style=\"text-align: center\">15.2 Contents of an e-mail shall be deemed delivered if i) its receipt and\/or review is<\/p>\n<p style=\"text-align: center\">acknowledged manually, ii) the e-mail reply containing the original e-mail message that is to<\/p>\n<p style=\"text-align: center\">be delivered has been received; mere automatic reply without intervention of the addressee<\/p>\n<p style=\"text-align: center\">shall not be deemed proof of due and proper delivery with the exception of confirmation of<\/p>\n<p style=\"text-align: center\">reading the email sent by the postal software\/server of the addressee.<\/p>\n<p style=\"text-align: center\">15.3 Written communication exchanged between the Parties shall be deemed duly delivered:<\/p>\n<p style=\"text-align: center\">a) on the date of its actual delivery to the addressed Party;<\/p>\n<p style=\"text-align: center\">b) on the date of expiry to no avail of the period for collection at the postal carrier, also if<\/p>\n<p style=\"text-align: center\">the addressee was not aware of the deposition;<\/p>\n<p style=\"text-align: center\">c) on the date of an unsuccessful attempt to deliver the communication, if the delivery was<\/p>\n<p style=\"text-align: center\">obstructed by culpable action or negligence of the addressee, (e.g., addressee&#8217;s refusal to<\/p>\n<p style=\"text-align: center\">receive the communication, missing designation of the addressee at its physical address).<\/p>\n<p style=\"text-align: center\">d) on the next calendar day following the date of making available of the electronic<\/p>\n<p style=\"text-align: center\">document in MetriQ, if the Client has entered into a License Agreement (Article 16 of<\/p>\n<p style=\"text-align: center\">these GTC).<\/p>\n<p style=\"text-align: center\">15.4 Where a AfEC has been entered into between the Service Provider and the Client, this shall,<\/p>\n<p style=\"text-align: center\">in case of a contradiction concerning delivery, take precedence over the provision of Clauses<\/p>\n<p style=\"text-align: center\">15.2 a 15.3 of this Article.<\/p>\n<p style=\"text-align: center\">15.5 The Parties shall treat confidential any and all confidential information as well as all facts of<\/p>\n<p style=\"text-align: center\">which they become aware in association with performance provided under a contractual<\/p>\n<p style=\"text-align: center\">relationship constituted according to these GTC and which relate to the other Party, if such<\/p>\n<p style=\"text-align: center\">information is of a provable commercial significance to the other Party or other competitors<\/p>\n<p style=\"text-align: center\">on the market.<\/p>\n<p style=\"text-align: center\">15.5.1 Confidential information shall include all facts and information comprising trade<\/p>\n<p style=\"text-align: center\">secrets pursuant to Section 17 of Act No. 513\/1991 Coll. The Commercial Code, as<\/p>\n<p style=\"text-align: center\">amended, and also any information demonstrably and unambiguously identified as<\/p>\n<p style=\"text-align: center\">confidential by the other Party. Without prejudice to the above, confidential<\/p>\n<p style=\"text-align: center\">information shall also include any information that is not publicly accessible,<\/p>\n<p style=\"text-align: center\">information of technical, commercial or other nature labeled by either of the Parties<\/p>\n<p style=\"text-align: center\">as confidential, or that is required to be treated (having regard to the circumstance<\/p>\n<p style=\"text-align: center\">known to the other Party at the time of its disclosure) as confidential, or any<\/p>\n<p style=\"text-align: center\">information the nature of which indicates to any reasonably informed person that<\/p>\n<p style=\"text-align: center\">such information is confidential. Confidential information shall also include any<\/p>\n<p style=\"text-align: center\">information of technical, trade or commercial nature (including product plans and<\/p>\n<p style=\"text-align: center\">similar designs, development plans, forecasts, analyses and strategies),<\/p>\n<p style=\"text-align: center\">specifications, plans, charts, training materials, formulas, sketches, models, samples,<\/p>\n<p style=\"text-align: center\">procedures, ideas and inventions (also if not subject to special protection), data,<\/p>\n<p style=\"text-align: center\">software, or documentation in any form, whether on any material data carrier or<\/p>\n<p style=\"text-align: center\">provided verbally, as well as information received from a person other than a Party,<\/p>\n<p style=\"text-align: center\">provided that such other person is subject to the confidentiality obligation.<\/p>\n<p style=\"text-align: center\">Confidential information shall also include information concerning the situation of<\/p>\n<p style=\"text-align: center\">either of the Parties, its products, processes, performance and also prices, surcharges<\/p>\n<p style=\"text-align: center\">and costs agreed in the Orders.<\/p>\n<p style=\"text-align: center\">15.5.2 To avoid disputes concerning the nature of information, a Party disclosing<\/p>\n<p style=\"text-align: center\">information that is required to be deemed confidential to the other Party, while it is<\/p>\n<p style=\"text-align: center\">not clear from the nature of the matter that it is confidential beyond any doubt, shall<\/p>\n<p style=\"text-align: center\">be obliged to clearly label such information as confidential.<\/p>\n<p style=\"text-align: center\">15.5.3 The prices of the Service Provider agreed with the Client shall always be deemed<\/p>\n<p style=\"text-align: center\">confidential, even if not specifically labeled as such.<\/p>\n<p style=\"text-align: center\">15.6 The confidentiality obligation shall apply during the term of the contractual relationship to<\/p>\n<p style=\"text-align: center\">which these GTC are a part of, and for another 1 year after it ceases to exist;<\/p>\n<p style=\"text-align: center\">the\u00a0confidentiality obligation shall transfer to legal successors of the Parties, if any. A Party<\/p>\n<p style=\"text-align: center\">may be discharged of this obligation only by the other Party\u2019s written declaration.<\/p>\n<p style=\"text-align: center\">15.7 The confidentiality obligation shall not apply to the facts that:<\/p>\n<p style=\"text-align: center\">a) are or will be made available to employees or third parties in relation to performance of<\/p>\n<p style=\"text-align: center\">activities under the contractual relationship established pursuant to these GTC on the<\/p>\n<p style=\"text-align: center\">\u201cneed to know\u201d basis due to their work position, office held and\/or their role in the<\/p>\n<p style=\"text-align: center\">performance under the contract;<\/p>\n<p style=\"text-align: center\">b) were demonstrably obtained from a third party that is authorized to disclose such<\/p>\n<p style=\"text-align: center\">information;<\/p>\n<p style=\"text-align: center\">c) have become publicly available without the breach of confidentiality obligation by any of<\/p>\n<p style=\"text-align: center\">the Parties;<\/p>\n<p style=\"text-align: center\">d) have been developed by a Party independently and without using any confidential<\/p>\n<p style=\"text-align: center\">information pursuant to the provisions of this Article;<\/p>\n<p style=\"text-align: center\">e) May be made available on the basis of a specific agreement entered into between the<\/p>\n<p style=\"text-align: center\">Client and the Service Provider.<\/p>\n<p style=\"text-align: center\">15.8 The following shall not be considered a breach of the confidentiality obligation:<\/p>\n<p style=\"text-align: center\">a) disclosure of information to third parties holding an interest in the company of either of<\/p>\n<p style=\"text-align: center\">the Parties;<\/p>\n<p style=\"text-align: center\">b) disclosure of information to legal advisors or other representatives, who are legally<\/p>\n<p style=\"text-align: center\">obligated to maintain confidentiality for the purpose of due and proper performance of<\/p>\n<p style=\"text-align: center\">their activities, provided that such persons must be informed in advance of the<\/p>\n<p style=\"text-align: center\">confidential obligation related to the matter in question;<\/p>\n<p style=\"text-align: center\">c) disclosure of information after the other Party&#8217;s prior written consent to the disclosure of<\/p>\n<p style=\"text-align: center\">individual information protected by the confidentiality obligation has been obtained;<\/p>\n<p style=\"text-align: center\">d) disclosure of information to relevant authorities for the purposes of, or within the scope<\/p>\n<p style=\"text-align: center\">of judicial proceedings, arbitration proceedings or proceedings before any other public<\/p>\n<p style=\"text-align: center\">authority, provided that such authority must be informed in advance about the<\/p>\n<p style=\"text-align: center\">confidential nature of the disclosed information to allow it to take necessary precautions<\/p>\n<p style=\"text-align: center\">(e.g., holding closed proceedings);<\/p>\n<p style=\"text-align: center\">e) disclosure of information to a governmental, bank, tax or other authority with<\/p>\n<p style=\"text-align: center\">supervisory powers that is authorized and competent to request such information in<\/p>\n<p style=\"text-align: center\">compliance with the applicable legal regulations, provided that such authority must be<\/p>\n<p style=\"text-align: center\">informed in advance about the confidential nature of the disclosed information to allow it<\/p>\n<p style=\"text-align: center\">to take necessary precautions;<\/p>\n<p style=\"text-align: center\">f) disclosure of information a Party is legally required to disclose.<\/p>\n<p style=\"text-align: center\">15.9 The Parties further undertake to protect any information pertaining to the other Party that are<\/p>\n<p style=\"text-align: center\">subject to confidentiality pursuant to this Article at least in the same extent as if such Party&#8217;s<\/p>\n<p style=\"text-align: center\">own information was concerned and undertake to impose the confidentiality of information of<\/p>\n<p style=\"text-align: center\">the same scope also on their organizational units\/branches, managerial staff or employees<\/p>\n<p style=\"text-align: center\">(and also cooperating persons) coming in contact with such information whereas each of the<\/p>\n<p style=\"text-align: center\">Parties shall be fully liable for breaches of obligations by such persons.<\/p>\n<h5 style=\"text-align: center\"><b>Article 16<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>The Usage of MetriQ and License<\/b><\/h5>\n<p style=\"text-align: center\">16.1 The Client obtains access to and may use MetriQ on the basis of a License Agreement, which<\/p>\n<p style=\"text-align: center\">takes the form of either a Standalone License Agreement (Clause 2.14.1 of these GTC) or an<\/p>\n<p style=\"text-align: center\">Order-based License Agreement (Clause 2.14.2 of these GTC).<\/p>\n<p style=\"text-align: center\">16.2 Order-based License Agreement<\/p>\n<p style=\"text-align: center\">16.2.1 The provisions of the following Clauses 16.2.2 \u2013 16.2.4 apply only for the period in<\/p>\n<p style=\"text-align: center\">which the Service Provider and the Client do not have a concluded Standalone<\/p>\n<p style=\"text-align: center\">License Agreement.<\/p>\n<p style=\"text-align: center\">16.2.2 If, pursuant to an Order, the Client wishes to share Reports and other data<\/p>\n<p style=\"text-align: center\">in\u00a0MetriQ, it shall designate this fact in the Order and based on the above<\/p>\n<p style=\"text-align: center\">the\u00a0Service Provider then decides on making the MetriQ system available to the<\/p>\n<p style=\"text-align: center\">Client for the given Task, depending on the possibilities and nature of the Order. By<\/p>\n<p style=\"text-align: center\">attaching its signature to the Order with the declared interest in using MetriQ,<\/p>\n<p style=\"text-align: center\">the\u00a0Client undertakes to uphold the License Terms that represent an annex to these<\/p>\n<p style=\"text-align: center\">GTC. The License Agreement shall be deemed entered into at the moment of<\/p>\n<p style=\"text-align: center\">providing access to MetriQ to the Client (e.g., to the person of the Client who<\/p>\n<p style=\"text-align: center\">issued the Order, Person Responsible for Work Procedure or the Person authorized<\/p>\n<p style=\"text-align: center\">to Sign the Worksheet) do MetriQ.<\/p>\n<p style=\"text-align: center\">16.2.3 The scope of MetriQ features made available to the Client based on an Order-based<\/p>\n<p style=\"text-align: center\">License Agreement shall be determined by the Service Provider.<\/p>\n<p style=\"text-align: center\">16.2.4 The License to use MetriQ with the scope of features as specified in Clause 16.2.3<\/p>\n<p style=\"text-align: center\">shall be provided free of charge. Where the Client is interested in extending the<\/p>\n<p style=\"text-align: center\">scope of available MetriQ features, it must enter into a Standalone License<\/p>\n<p style=\"text-align: center\">Agreement, with the Service Provider.<\/p>\n<p style=\"text-align: center\">16.3 After entering into the Standalone License Agreement, Order-based License Agreements are<\/p>\n<p style=\"text-align: center\">not concluded anymore. Thus, even if an Order-based License Agreement should be<\/p>\n<p style=\"text-align: center\">established (i.e. an Order contains interest in using MetriQ and the Service Provider gives<\/p>\n<p style=\"text-align: center\">the\u00a0Client access to MetriQ), Order-based License Agreement shall not be concluded where<\/p>\n<p style=\"text-align: center\">an applicable Standalone License Agreement already exists, as the latter, if applicable, always<\/p>\n<p style=\"text-align: center\">grants the Service Provider a greater scope of rights than the former Order-based License<\/p>\n<p style=\"text-align: center\">Agreements.<\/p>\n<h5 style=\"text-align: center\"><b>Article 17<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>Common and Final Provisions<\/b><\/h5>\n<p style=\"text-align: center\">17.1 Early termination of the Service provided on the basis of an accepted Order is only possible<\/p>\n<p style=\"text-align: center\">after a mutually demonstrable written agreement entered into between the Service Provider<\/p>\n<p style=\"text-align: center\">and the Client, or on the basis of unilateral termination of the Order in cases where these GTC<\/p>\n<p style=\"text-align: center\">or the Order itself allow it.<\/p>\n<p style=\"text-align: center\">17.1.1 In the event of proper termination of the Order, the Order is terminated (with ex<\/p>\n<p style=\"text-align: center\">nunc consequences) upon delivery of such a manifestation of will. Termination of<\/p>\n<p style=\"text-align: center\">the Order does not release the Client from the obligation to pay the Service Provider<\/p>\n<p style=\"text-align: center\">the price for duly provided Services until the termination of the Order, including all<\/p>\n<p style=\"text-align: center\">related financial claims that the Service Provider incurs in accordance with, or on<\/p>\n<p style=\"text-align: center\">the basis of the Order in question, as well as any claims arising from these GTC.<\/p>\n<p style=\"text-align: center\">17.2 For the avoidance of doubt, it is hereby stated that even if in the past there has been (even<\/p>\n<p style=\"text-align: center\">repeatedly) an invoice issued by the Service Provider paid only after the issuance of an<\/p>\n<p style=\"text-align: center\">internal order under Clause 4.7 of these GTC, this fact cannot be interpreted as an implied<\/p>\n<p style=\"text-align: center\">agreement or business custom that would eliminate the applicable nature of Clause 12.2.1 of<\/p>\n<p style=\"text-align: center\">these GTC.<\/p>\n<p style=\"text-align: center\">17.3 Where these GTC require a written form and do not state otherwise, it applies that the written<\/p>\n<p style=\"text-align: center\">form is maintained if the act is made in writing that allows its content to be permanently<\/p>\n<p style=\"text-align: center\">captured (a document, electronic document in MetriQ, e-mail, etc.). However, for written<\/p>\n<p style=\"text-align: center\">communication made under an Order, the use of any of the following languages is required:<\/p>\n<p style=\"text-align: center\">Slovak language, the language used in the Order, a language in which the Parties<\/p>\n<p style=\"text-align: center\">demonstrably communicate, or the language on which the Parties demonstrably agree in<\/p>\n<p style=\"text-align: center\">writing.<\/p>\n<p style=\"text-align: center\">17.4 Contractual relationships between the Parties not regulated in these GTC or by any Order<\/p>\n<p style=\"text-align: center\">shall be governed by the applicable provisions of generally binding legal regulations of the<\/p>\n<p style=\"text-align: center\">country of residence of the Service Provider (i.e. the Slovak Republic) including, without<\/p>\n<p style=\"text-align: center\">limitation, the applicable provisions of the Commercial Code (in particular those regulating<\/p>\n<p style=\"text-align: center\">contracts for work), as amended. Should these GTC and\/or the Order address certain<\/p>\n<p style=\"text-align: center\">relationships between the Parties in a manner other than that required by the applicable legal<\/p>\n<p style=\"text-align: center\">regulations, these GTC and contractual arrangements shall take precedence, provided that this<\/p>\n<p style=\"text-align: center\">concerns a conflict with a legal provision that may be derogated from, or application of which<\/p>\n<p style=\"text-align: center\">may be excluded (i.e. in the case of a conflict, the discretionary provision of the Commercial<\/p>\n<p style=\"text-align: center\">Code shall be deemed excluded). In the case of a conflict between these GTC and an Order,<\/p>\n<p style=\"text-align: center\">the provisions of the Order shall take precedence.<\/p>\n<p style=\"text-align: center\">17.4.1 If a contractual relationship between the Service Provider and Client has been<\/p>\n<p style=\"text-align: center\">established under a separate contract (i.e. not under an Order pursuant to Article 4 of<\/p>\n<p style=\"text-align: center\">these GTC), referencing to these GTC, where such GTC refers to an Order, it shall<\/p>\n<p style=\"text-align: center\">be deemed a reference to such separate contract.<\/p>\n<p style=\"text-align: center\">17.4.2 Where an AfEC or a License Agreement to MetriQ has been entered into between<\/p>\n<p style=\"text-align: center\">the Client and the Service Provide, these agreements take precedence before the<\/p>\n<p style=\"text-align: center\">provision of these GTC in the matters expressly regulated by the AfEC\/License<\/p>\n<p style=\"text-align: center\">Agreement and to which they relate (including the matters regulating servicing of<\/p>\n<p style=\"text-align: center\">documents, confidentiality, and confidential information).<\/p>\n<p style=\"text-align: center\">17.5 Should the conflict of law provisions allow for the selection of jurisdiction, then any disputes<\/p>\n<p style=\"text-align: center\">between the Service Provider and the Client arising out of contractual relationships<\/p>\n<p style=\"text-align: center\">established according to these GTC shall be resolved by the competent Slovak courts. For the<\/p>\n<p style=\"text-align: center\">purposes of determination of jurisdiction it shall also apply that the place of contractual<\/p>\n<p style=\"text-align: center\">performance shall be deemed the location of the performance of a Task (Clause 4.2.1c)<\/p>\n<p style=\"text-align: center\">herein). If, however, the Service Provider provides its Services pursuant to these GTC outside<\/p>\n<p style=\"text-align: center\">the territory of the Slovak Republic, the competent courts are the courts of the Slovak<\/p>\n<p style=\"text-align: center\">Republic regardless of the location of the Task performance.<\/p>\n<p style=\"text-align: center\">17.6 Should any provision of these GTC be invalid, the validity of other provisions shall not be<\/p>\n<p style=\"text-align: center\">affected.<\/p>\n<p style=\"text-align: center\">17.7. These GTC shall become valid and effective on the date written in the heading. As on the<\/p>\n<p style=\"text-align: center\">same date, the GTC issued by the Service Provider before 1. January 2025 cease to be<\/p>\n<p style=\"text-align: center\">applicable and effective; nonetheless, contractual relationships established under Orders<\/p>\n<p style=\"text-align: center\">incorporating the previous GTC shall be governed by the previous GTC.<\/p>\n<p style=\"text-align: center\">17.8 The Service Provider is entitled, from time to time, to unilaterally amend these GTC. The<\/p>\n<p style=\"text-align: center\">contractual relationship between the Client and the Service Provider established pursuant to a<\/p>\n<p style=\"text-align: center\">particular Order shall be governed by the GTC wording applicable and in effect at the time of<\/p>\n<p style=\"text-align: center\">a due delivery of the confirmed Order to the Service Provider.<\/p>\n<p style=\"text-align: center\">Annex to the GTC<\/p>\n<h5 style=\"text-align: center\"><b>License Terms<\/b><\/h5>\n<h5 style=\"text-align: center\"><b>for Using the MetriQ View Application<\/b><\/h5>\n<h6 style=\"text-align: center\">1. <b>Definitions for the Purposes of these License Terms<\/b><\/h6>\n<p style=\"text-align: center\">1.1 <b>Licensee<\/b> is a legal entity or a natural person \u2013 entrepreneur with\u00a0whom HOLLEN has entered<\/p>\n<p style=\"text-align: center\">into a License Agreement.<\/p>\n<p style=\"text-align: center\">1.1.1<b> License Agreement <\/b>is an agreement that incorporates these License Terms. The<\/p>\n<p style=\"text-align: center\">License Agreement may also be incorporated directly in the Service Agreement or<\/p>\n<p style=\"text-align: center\">be part of its annexes or other documents (e.g. General Terms and Conditions) to<\/p>\n<p style=\"text-align: center\">which the\u00a0Service Agreement refers. The License Agreement is entered into as:<\/p>\n<p style=\"text-align: center\">a) <b>Standalone License Agreement<\/b>, which represents a separate agreement,<\/p>\n<p style=\"text-align: center\">independent from a specific contract, (in the form of a separate document) and<\/p>\n<p style=\"text-align: center\">which is also designated as \u201cLicense Agreement\u201d<\/p>\n<p style=\"text-align: center\">b) <b>Order-based License Agreement<\/b>, which is a License Agreement different<\/p>\n<p style=\"text-align: center\">from\u00a0a Standalone License Agreement and is entered into on the basis of<\/p>\n<p style=\"text-align: center\">an\u00a0Order (which contains the expressed interest of the Client to use MetriQ<\/p>\n<p style=\"text-align: center\">for\u00a0a\u00a0specific Task, as well as the acceptance of the General Terms and<\/p>\n<p style=\"text-align: center\">Conditions, to which these License Terms are an annex) and the granting of<\/p>\n<p style=\"text-align: center\">access to MetriQ by the Service Provider.<\/p>\n<p style=\"text-align: center\">1.2 <b>Service Agreement <\/b>means any agreement between HOLLEN and the Licensee, the subject of<\/p>\n<p style=\"text-align: center\">which is the provision of services by HOLLEN in the field of quality assurance of production<\/p>\n<p style=\"text-align: center\">and\/or processes, which include, in particular, the inspection of Components associated with<\/p>\n<p style=\"text-align: center\">sorting activities and\u00a0possible correction works, additional modifications, finishing and<\/p>\n<p style=\"text-align: center\">assembly services, and services related to quality assurance of Components, production<\/p>\n<p style=\"text-align: center\">support services, shop works, logistics and\u00a0assistance services, or other services, if such<\/p>\n<p style=\"text-align: center\">agreement includes the acceptance of these License Terms (e.g.\u00a0framework agreement, partial<\/p>\n<p style=\"text-align: center\">agreement, accepted Order based on the General Terms and Conditions).<\/p>\n<p style=\"text-align: center\">1.2.1 <b>Component<\/b> means a component, part, article, semi-finished product, material or<\/p>\n<p style=\"text-align: center\">any combination thereof to which the services provided under the\u00a0Service<\/p>\n<p style=\"text-align: center\">Agreement relate.<\/p>\n<p style=\"text-align: center\">1.2.2 <b>Task<\/b> means a comprehensive service (or possibly a set of services) provided under a<\/p>\n<p style=\"text-align: center\">specific Service Agreement.<\/p>\n<p style=\"text-align: center\">1.2.3 <b>Report <\/b>means a data output prepared by HOLLEN relating to a specific Task<\/p>\n<p style=\"text-align: center\">(performed under a Service Agreement by HOLLEN) and to a specific time period.<\/p>\n<p style=\"text-align: center\">The report contains data related to a specific Order.<\/p>\n<p style=\"text-align: center\">1.3 <b>MetriQ Suite<\/b> (hereinafter referred to as<b> \u201cMetriQ\u201d<\/b>) means an electronic system for the<\/p>\n<p style=\"text-align: center\">digitization of the workplace aimed in particular at the digital collection, distribution<\/p>\n<p style=\"text-align: center\">and\u00a0presentation of data on\u00a0individual Tasks and the electronic sharing of documents relevant<\/p>\n<p style=\"text-align: center\">to the Task (e.g. technical documentation). MetriQ is a cloud-based solution, a computer<\/p>\n<p style=\"text-align: center\">program and is protected by copyright.<\/p>\n<p style=\"text-align: center\">1.3.1 <b>MetriQ View application <\/b>(hereinafter referred to as \u201c<b>MQV<\/b>\u201d) means the part of<\/p>\n<p style=\"text-align: center\">MetriQ constituting a web presentation portal, enabling viewing and presentation of<\/p>\n<p style=\"text-align: center\">data, sharing of documents and possibly (after concluding a separate agreement for<\/p>\n<p style=\"text-align: center\">electronic communication) also serves for\u00a0document approval. MQV has various<\/p>\n<p style=\"text-align: center\">features.<\/p>\n<p style=\"text-align: center\">1.3.2 <b>MetriQ Input application<\/b> (hereinafter referred to as <b>\u201cMQI\u201d<\/b>) means the part of<\/p>\n<p style=\"text-align: center\">MetriQ used by persons on the part of HOLLEN in the provision of services under a<\/p>\n<p style=\"text-align: center\">Service Agreement, whereby these persons enter relevant data related to the Task<\/p>\n<p style=\"text-align: center\">into MetriQ.<\/p>\n<p style=\"text-align: center\">1.3.3 <b>MetriQ Admin application<\/b> (hereinafter referred to as \u201c<b>MQA<\/b>\u201d) means the part of<\/p>\n<p style=\"text-align: center\">MetriQ representing the ability to perform selected access management and\u00a0settings.<\/p>\n<p style=\"text-align: center\">1.3.4 <b>MetriQ Core<\/b> (hereinafter referred to as \u201c<b>MQC<\/b>\u201d means a database of data created<\/p>\n<p style=\"text-align: center\">on the basis of inputs via MQI and other internal information systems of HOLLEN<\/p>\n<p style=\"text-align: center\">and represents an integral and essential part of MetriQ.<\/p>\n<p style=\"text-align: center\">1.3.5 <b>Log <\/b>is a computer file with a control record of certain activities performed in<\/p>\n<p style=\"text-align: center\">MetriQ.<\/p>\n<p style=\"text-align: center\">1.3.6 <b>Technical Documentation<\/b> is all documentation that is relevant from the point of<\/p>\n<p style=\"text-align: center\">view of the Task, in particular Work Procedure, documents related to occupational<\/p>\n<p style=\"text-align: center\">health and safety, documents related to the rules that must be followed in the<\/p>\n<p style=\"text-align: center\">workplace\/on the premises where the Service is performed, etc.<\/p>\n<p style=\"text-align: center\">1.3.7 <b>Data<\/b> means any information stored in electronic form belonging to\u00a0a specific Task,<\/p>\n<p style=\"text-align: center\">collected using MQI or entered into MetriQ by HOLLEN (or persons on its part) in<\/p>\n<p style=\"text-align: center\">a way other than through MQI, or information entered into MetriQ directly by the<\/p>\n<p style=\"text-align: center\">Licensee; Data in particular means the data on the total time required for the<\/p>\n<p style=\"text-align: center\">performance of a Task, or its individual parts and selected information<\/p>\n<p style=\"text-align: center\">on\u00a0Components (e.g. their numbers and other specifications) to which the Task<\/p>\n<p style=\"text-align: center\">relates, but also Technical Documentation of the Task (in particular Work<\/p>\n<p style=\"text-align: center\">Procedure), Reports and other documents (e.g. Orders and invoices).<\/p>\n<p style=\"text-align: center\">1.3.8 <b>Downtime <\/b>means the impossibility of using MetriQ or its part, e.g.\u00a0due\u00a0to system<\/p>\n<p style=\"text-align: center\">maintenance, Internet connection failure, etc.<\/p>\n<p style=\"text-align: center\">1.4 <b>User <\/b>means each Account Holder and the Administrator.<\/p>\n<p style=\"text-align: center\">1.4.1 <b>Account Holder <\/b>is the person who has been granted access to MQV by the<\/p>\n<p style=\"text-align: center\">Administrator. Account Holder access is obtained through access login data that,<\/p>\n<p style=\"text-align: center\">based on the Administrator&#8217;s action, will be sent by the automated system to the<\/p>\n<p style=\"text-align: center\">Account Holder&#8217;s e-mail address specified in the name list, service agreement or<\/p>\n<p style=\"text-align: center\">otherwise provided by the Licensee. Account Holder may also be a person outside<\/p>\n<p style=\"text-align: center\">the Licensee&#8217;s organization, if it is necessary for them to have access to MQV based<\/p>\n<p style=\"text-align: center\">on their work position (e.g. the quality assurance staff of the Final Customer).<\/p>\n<p style=\"text-align: center\">1.4.2 <b>Administrator<\/b> means the MQA User on the part of HOLLEN, who manages<\/p>\n<p style=\"text-align: center\">MetriQ and administers the selected MetriQ settings. The Administrator may also be<\/p>\n<p style=\"text-align: center\">a person on the part of the Licensee, usually for a special fee, however, solely based<\/p>\n<p style=\"text-align: center\">on agreement with\u00a0HOLLEN, which determines the scope of the permissible<\/p>\n<p style=\"text-align: center\">authorizations. Without such a separate written and demonstrable agreement, the<\/p>\n<p style=\"text-align: center\">Licensee shall not be entitled to the use of the Administrator role for a person on\u00a0its<\/p>\n<p style=\"text-align: center\">part. User access is obtained through access login data that, based on the<\/p>\n<p style=\"text-align: center\">Administrator&#8217;saction on the part of HOLLEN, will be sent by the automated system<\/p>\n<p style=\"text-align: center\">to the User&#8217;s e-mail address specified in the Name Register, Service Agreement or<\/p>\n<p style=\"text-align: center\">otherwise provided by the Licensee in another demonstrable manner in writing.<\/p>\n<p style=\"text-align: center\">1.4.3 <b>Access Data <\/b>means a unique username and password of a specific User.<\/p>\n<p style=\"text-align: center\">1.4.4 <b>Name Register<\/b> is an optional list of persons on the part of the Licensee, which<\/p>\n<p style=\"text-align: center\">contains in particular a list of workers of the Licensee who are or should be Users;<\/p>\n<p style=\"text-align: center\">Licensee\u2019s worker is any natural person in a direct or intermediary contractual<\/p>\n<p style=\"text-align: center\">relationship with the Licensee, performing activity for the Licensee as a contractor,<\/p>\n<p style=\"text-align: center\">or in a subordinated relationship (hereinafter referred to as the <b>\u201cLicensee&#8217;s<\/b><\/p>\n<p style=\"text-align: center\"><b>Worker\u201d<\/b>). In addition to the name and surname, the Name Register also contains<\/p>\n<p style=\"text-align: center\">the User&#8217;s email address, enabling the receipt of informative messages related to the<\/p>\n<p style=\"text-align: center\">use of MetriQ (e.g.\u00a0Access Data).<\/p>\n<p style=\"text-align: center\">1.5 <b>Technician <\/b>means a person on the part of HOLLEN, who is listed as the Technician in the<\/p>\n<p style=\"text-align: center\">Service Agreement or is visible in the specific Order (Task) in the contacts section directly<\/p>\n<p style=\"text-align: center\">in\u00a0MetriQ.<\/p>\n<h6 style=\"text-align: center\"><strong>2. License<\/strong><\/h6>\n<p style=\"text-align: center\">2.1 <b>License <\/b>means the Licensee&#8217;s right to use MQV, or MQV and MQA, in the case the<\/p>\n<p style=\"text-align: center\">possibility of using MQA by the Licensee&#8217;s Worker has been agreed.<\/p>\n<p style=\"text-align: center\">2.2 The Licensee accepts these License Terms by entering into an Order-based License<\/p>\n<p style=\"text-align: center\">Agreement, or a Standalone License Agreement, to which these License Terms form an<\/p>\n<p style=\"text-align: center\">annex.<\/p>\n<h6 style=\"text-align: center\"><strong>3. Basic License Terms<\/strong><\/h6>\n<p style=\"text-align: center\">3.1 The Licensee and all Users are entitled to use MetriQ only in the manner permitted by the<\/p>\n<p style=\"text-align: center\">License Agreement and these License Terms.<\/p>\n<p style=\"text-align: center\">3.2 Basic Licensing Provisions:<\/p>\n<p style=\"text-align: center\">3.2.1 The License is granted on a non-exclusive basis.<\/p>\n<p style=\"text-align: center\">3.2.2 The Term of License:<\/p>\n<p style=\"text-align: center\">a) In the case of a Standalone License Agreement, the License is granted for a<\/p>\n<p style=\"text-align: center\">period of up to 2 years after\u00a0the end of the last Task performed by HOLLEN<\/p>\n<p style=\"text-align: center\">for\u00a0the Licensee.<\/p>\n<p style=\"text-align: center\">b) In the case of an Order-based License Agreement, the License is granted for a<\/p>\n<p style=\"text-align: center\">period of up to\u00a06\u00a0months after the end of a specific Task.<\/p>\n<p style=\"text-align: center\">The above term applies only unless the License Agreement stipulates otherwise.<\/p>\n<p style=\"text-align: center\">This shall be without prejudice to the provision of Clause 12.2 of the License Terms.<\/p>\n<p style=\"text-align: center\">3.2.3 The scope of the Licence:<\/p>\n<p style=\"text-align: center\">a) The License allows the Licensee to use those features that are made available to<\/p>\n<p style=\"text-align: center\">the Licensee by HOLLEN, usually based on mutual agreement of both parties; if<\/p>\n<p style=\"text-align: center\">the Licensee wants to have a legal entitlement to make certain specific features<\/p>\n<p style=\"text-align: center\">available, such agreement must be made in writing, e.g. directly in the License<\/p>\n<p style=\"text-align: center\">Agreement or a subsequent agreement (e.g. in the form of e-mails, a special<\/p>\n<p style=\"text-align: center\">document or an electronic document signed by authorized representatives of both<\/p>\n<p style=\"text-align: center\">parties, etc.), whereas on behalf of HOLLEN, besides the company&#8217;s statutory<\/p>\n<p style=\"text-align: center\">body and Chief Clerk, such agreement may be entered into by the General<\/p>\n<p style=\"text-align: center\">Manager or Branch Director.<\/p>\n<p style=\"text-align: center\">b) The License allows the use of MQV by any User; of the features available to the<\/p>\n<p style=\"text-align: center\">Licensee, the scope of these features for a specific User is determined by the<\/p>\n<p style=\"text-align: center\">Licensee on the basis of a demonstrable agreement with HOLLEN,<\/p>\n<p style=\"text-align: center\">3.2.4 Territorial scope of the License: unlimited.<\/p>\n<p style=\"text-align: center\">3.3 It is prohibited to share the User&#8217;s access data with other persons, even where these other<\/p>\n<p style=\"text-align: center\">persons have their own access data. Violation of this prohibition causes the possibility of<\/p>\n<p style=\"text-align: center\">termination of the License Agreement pursuant to Clause 12.1 of the License Terms.<\/p>\n<p style=\"text-align: center\">3.3.1 The provisions of the Clause 3.3 of the License Terms shall not apply if the sharing<\/p>\n<p style=\"text-align: center\">of access data is allowed in the License Agreement.<\/p>\n<h6 style=\"text-align: center\"><strong>4. Special License Terms<\/strong><\/h6>\n<p style=\"text-align: center\">4.1 Licensee shall ensure that the Users use the MQV only for the\u00a0following purposes:<\/p>\n<p style=\"text-align: center\">a) displaying of selected data pursuant to Section 5 of the License Terms using the available<\/p>\n<p style=\"text-align: center\">features (Clause\u00a0 3.2.3 of the License Terms),<\/p>\n<p style=\"text-align: center\">b) generating reports, or other available outputs to the extent and in the manner allowed by<\/p>\n<p style=\"text-align: center\">MQV itself and the features made available (Clause 3.2.3 of the License Terms),<\/p>\n<p style=\"text-align: center\">c) uploading documents for Tasks,<\/p>\n<p style=\"text-align: center\">d) approving of selected documents in the event that a separate Agreement for Electronic<\/p>\n<p style=\"text-align: center\">Communication has been signed between the Licensee and HOLLEN.<\/p>\n<p style=\"text-align: center\">4.2 Access to data displayed in MQV is provided through a web interface and using remote<\/p>\n<p style=\"text-align: center\">access technologies.<\/p>\n<p style=\"text-align: center\">4.3 The Administrator on the part of the Licensee is not entitled to grant access to persons who do<\/p>\n<p style=\"text-align: center\">not operate in the Licensee&#8217;s organization.<\/p>\n<h6 style=\"text-align: center\"><strong>5. Data and data security<\/strong><\/h6>\n<p style=\"text-align: center\">5.1 HOLLEN collects data using electronic channel (in particular the MQI) with the exception of<\/p>\n<p style=\"text-align: center\">cases when technical circumstances prevent this.<\/p>\n<p style=\"text-align: center\">5.2 The data contained in MetriQ represent confidential information; the Licensee (and also each<\/p>\n<p style=\"text-align: center\">User) is obliged to maintain confidentiality with respect to the data and not to disclose it to<\/p>\n<p style=\"text-align: center\">third parties except as permitted in these License Terms or in the License Agreement (or<\/p>\n<p style=\"text-align: center\">another agreement). If the data also represent a business secret, the legal provisions governing<\/p>\n<p style=\"text-align: center\">the protection of business secrets shall also apply accordingly.<\/p>\n<p style=\"text-align: center\">5.3 The provision of Clause 5.2 of the License Terms shall not apply to the disclosure of data<\/p>\n<p style=\"text-align: center\">by the Licensee to:<\/p>\n<p style=\"text-align: center\">a) its employees or other Licensee\u2019s Workers who have special legal interest in<\/p>\n<p style=\"text-align: center\">the\u00a0disclosure of data (e.g. by virtue of their position) and are bound by the obligation of<\/p>\n<p style=\"text-align: center\">confidentiality regarding the data,<\/p>\n<p style=\"text-align: center\">b) persons who are related parties or demonstrably personally affiliated parties of the<\/p>\n<p style=\"text-align: center\">Licensee (through majority shareholders), or subsidiaries of these parties, as well as<\/p>\n<p style=\"text-align: center\">employees or other employees of these parties, whereas, however, the Licensee is obliged<\/p>\n<p style=\"text-align: center\">to have them undertake the same obligation of confidentiality, as under Clause 5.2 of the<\/p>\n<p style=\"text-align: center\">License Terms.<\/p>\n<p style=\"text-align: center\">5.4 If the Task is performed a) at the premises of the Licensee&#8217;s Final Customer or b) in<\/p>\n<p style=\"text-align: center\">the\u00a0logistics\u2019 premises or external warehouses on the part of the Licensee or on the part of the<\/p>\n<p style=\"text-align: center\">Licensee&#8217;s Final Customer, the data may also be made available to relevant persons on their part.<\/p>\n<p style=\"text-align: center\">5.5 The data may also be made available by one of the Parties to:<\/p>\n<p style=\"text-align: center\">a) the Licensee&#8217;s Final Customer or supplier (or persons on their part), if these persons are<\/p>\n<p style=\"text-align: center\">involved in a specific Task and are to be informed about the\u00a0details of the Task<\/p>\n<p style=\"text-align: center\">performance,<\/p>\n<p style=\"text-align: center\">b) the License&#8217;s logistics service provider (or persons on\u00a0their part), if they are to be<\/p>\n<p style=\"text-align: center\">informed about the details of the Task performance,<\/p>\n<p style=\"text-align: center\">c) the Licensee&#8217;s Final Customer (or persons on\u00a0its part), if they are to be informed about<\/p>\n<p style=\"text-align: center\">the details of the Task performance,<\/p>\n<p style=\"text-align: center\">d) persons who are part of the communication (related to the Task) sent to the Licensee,<\/p>\n<p style=\"text-align: center\">e) other persons with a valid license to use MQV to whom the Task data concerns,<\/p>\n<p style=\"text-align: center\">f) legal representatives and similar officers of the Parties, who are legally obligated to<\/p>\n<p style=\"text-align: center\">maintain confidentiality, as well as public authorities, if the data is disclosed to them on<\/p>\n<p style=\"text-align: center\">the basis of the law,<\/p>\n<p style=\"text-align: center\">g) to such other parties as may be specifically agreed between HOLLEN and Licensee.<\/p>\n<p style=\"text-align: center\">5.6 If the scope of the data made available in MQV to the Licensee is not specified in the Service<\/p>\n<p style=\"text-align: center\">Agreement or the License Agreement, it shall be determined by HOLLEN; however, if the<\/p>\n<p style=\"text-align: center\">Licensee wishes to have a legal entitlement to\u00a0having access to certain specific data, such<\/p>\n<p style=\"text-align: center\">arrangement must be captured in writing (e.g.\u00a0in the form of emails, a separate document or<\/p>\n<p style=\"text-align: center\">an electronic document signed by authorized representatives of both Parties).<\/p>\n<p style=\"text-align: center\">5.7 HOLLEN is entitled to collect, use (in the widest possible sense of the word) and disclose the<\/p>\n<p style=\"text-align: center\">data to other entities in the manner regulated in these License Terms without the separate<\/p>\n<p style=\"text-align: center\">consent of the Licensee. However, with regard to the use of data by HOLLEN, it applies that<\/p>\n<p style=\"text-align: center\">the data is used exclusively for the provision of information about\u00a0Tasks to designated<\/p>\n<p style=\"text-align: center\">persons, for the creation and presentation of analyses, for invoicing and also for the further<\/p>\n<p style=\"text-align: center\">development of MetriQ, whereas HOLLEN may process the data separately for the above<\/p>\n<p style=\"text-align: center\">purposes and do so in the broadest possible sense.<\/p>\n<p style=\"text-align: center\">5.8 MetriQ is operated within the Microsoft systems environment (e.g. server in MS Azure,<\/p>\n<p style=\"text-align: center\">Windows Server and Microsoft SQL database), with regular updates by HOLLEN, especially<\/p>\n<p style=\"text-align: center\">in terms of updating security patches.<\/p>\n<p style=\"text-align: center\">5.9 HOLLEN also:<\/p>\n<p style=\"text-align: center\">a) ensures data security, in particular by establishing that all communication between the<\/p>\n<p style=\"text-align: center\">User and MQV takes place via an encrypted HTTPS protocol,<\/p>\n<p style=\"text-align: center\">b) ensures that the SSL certificate is up-to-date and valid.<\/p>\n<p style=\"text-align: center\">c) continuously evaluates logs and attempts to respond to suspicious activities.<\/p>\n<p style=\"text-align: center\">5.10 HOLLEN grants access to MetriQ (including the data stored therein) to an external company<\/p>\n<p style=\"text-align: center\">that develops and modifies MetriQ for HOLLEN, while, however, said company is bound by<\/p>\n<p style=\"text-align: center\">the confidentiality obligation under a relevant agreement.<\/p>\n<p style=\"text-align: center\">5.11 HOLLEN may use the data (including personal data of the Licensee&#8217;s Workers comprising<\/p>\n<p style=\"text-align: center\">their name, surname, e-mail and phone number, the name of the company for which they<\/p>\n<p style=\"text-align: center\">work) in its other information systems, or possibly disclose it to:<\/p>\n<p style=\"text-align: center\">a) third parties that are related parties or are affiliated to HOLLEN,<\/p>\n<p style=\"text-align: center\">b) suppliers of IT services for HOLLEN, who are involved in the\u00a0development and<\/p>\n<p style=\"text-align: center\">maintenance of the MetriQ system.<\/p>\n<h6 style=\"text-align: center\"><strong>6. Other terms and conditions<\/strong><\/h6>\n<p style=\"text-align: center\">6.1 The Licensee is not entitled to grant access to MQV to persons who are not Users.<\/p>\n<p style=\"text-align: center\">6.2 HOLLEN recommends that each User changes their access password after the first login.<\/p>\n<p style=\"text-align: center\">6.3 MQV Licensee is advised to supply HOLLEN with a Name Register. Without\u00a0receiving the<\/p>\n<p style=\"text-align: center\">Name Register, HOLLEN will grant access data only to persons for whom such a need will<\/p>\n<p style=\"text-align: center\">result from the concluded Service Agreement for the given Task (in particular persons<\/p>\n<p style=\"text-align: center\">specified in the agreement), or to persons pursuant to point 5.5 of the Licence Terms.<\/p>\n<p style=\"text-align: center\">6.3.1 HOLLEN may grant Administrator permissions to a specific person on the part of<\/p>\n<p style=\"text-align: center\">the Licensee, in accordance with the provisions set forth in Clause 1.4.2 of the<\/p>\n<p style=\"text-align: center\">License Terms.<\/p>\n<p style=\"text-align: center\">6.4 The Licensee Administrator has the right to grant user access to a person other than the<\/p>\n<p style=\"text-align: center\">Licensee (in particular an external worker) only with the prior demonstrable consent granted by HOLLEN.<\/p>\n<p style=\"text-align: center\">6.5 The Administrator on the part of HOLLEN is entitled to deactivate a User&#8217;s user account where:<\/p>\n<p style=\"text-align: center\">a) such User abuses MQV in any way, or there is a reasonable suspicion of\u00a0MQV abuse,<\/p>\n<p style=\"text-align: center\">b) such User violates the provisions of the License Terms,<\/p>\n<p style=\"text-align: center\">c) there is a suspicion of misuse or unauthorized disclosure of the User&#8217;s access data or<\/p>\n<p style=\"text-align: center\">other data, or where such misuse or unauthorized disclosure is confirmed,<\/p>\n<p style=\"text-align: center\">d) HOLLEN ascertains from a reliable source that the current User is no longer active in<\/p>\n<p style=\"text-align: center\">the\u00a0Licensee&#8217;s organization, or their job position has changed in such a way that they no<\/p>\n<p style=\"text-align: center\">longer require access to MQV.<\/p>\n<p style=\"text-align: center\">e) the relevant User account has not been used (in particular the User has not logged in) for<\/p>\n<p style=\"text-align: center\">over 2 months.<\/p>\n<p style=\"text-align: center\">6.6 HOLLEN shall be entitled to correct errors in MetriQ and release new versions\/updates<\/p>\n<p style=\"text-align: center\">of\u00a0MetriQ and install them automatically without Licensee&#8217;s consent.<\/p>\n<p style=\"text-align: center\">6.7 HOLLEN is entitled at any time and at its sole discretion to make updates and upgrades<\/p>\n<p style=\"text-align: center\">to\u00a0MetriQ in order to improve the security and modify system features.<\/p>\n<p style=\"text-align: center\">6.8 The Licensee shall be responsible for ensuring that individual Users comply with the License<\/p>\n<p style=\"text-align: center\">Terms and, in particular, the prohibition under Clause 3.3 of the License Terms (without<\/p>\n<p style=\"text-align: center\">prejudice to the provisions of Clause 3.3.1 of the License Terms).<\/p>\n<p style=\"text-align: center\">6.9 MetriQ features require that the device through which the User wants to access the system has<\/p>\n<p style=\"text-align: center\">Internet access. HOLLEN shall not be responsible in any way for the User&#8217;s inability to access<\/p>\n<p style=\"text-align: center\">the MetriQ features due to missing or insufficient internet access. HOLLEN does not supply<\/p>\n<p style=\"text-align: center\">any technical equipment necessary to access\u00a0MetriQ.<\/p>\n<p style=\"text-align: center\">6.10 MQC is also subject to separate copyright protection, whereas the party initiating and<\/p>\n<p style=\"text-align: center\">ensuring the creation of the database is HOLLEN, which also holds copyright protection of<\/p>\n<p style=\"text-align: center\">the database whereas the Licensee does not hold any specific rights pertaining to it, as the<\/p>\n<p style=\"text-align: center\">Licensee&#8217;s inputs do not represent any qualitatively or quantitatively significant contribution<\/p>\n<p style=\"text-align: center\">to obtaining, verifying or rendering the database content.<\/p>\n<p style=\"text-align: center\">6.11 Instructions for use and training<\/p>\n<p style=\"text-align: center\">6.11.1 HOLLEN shall provide training materials free of charge for the purpose of<\/p>\n<p style=\"text-align: center\">becoming familiar with the usage of MetriQ to the extent determined by HOLLEN.<\/p>\n<p style=\"text-align: center\">6.11.2 HOLLEN may also provide specific training for prospective Users based on<\/p>\n<p style=\"text-align: center\">agreement with the Licensee.<\/p>\n<h6 style=\"text-align: center\"><strong>7. Logs and Cookies<\/strong><\/h6>\n<p style=\"text-align: center\">7.1 In the event of disputes arising between HOLLEN and the Licensee regarding the Users<\/p>\n<p style=\"text-align: center\">conduct in the use of MetriQ, the MetriQ Logs shall\u00a0prevail, to which the Licensee hereby<\/p>\n<p style=\"text-align: center\">grants consent by using MetriQ.<\/p>\n<p style=\"text-align: center\">7.2 MetriQ solely collects cookies necessary for the due operation of the respective websites,<\/p>\n<p style=\"text-align: center\">whereas it does not use analytical or marketing cookies.<\/p>\n<h6 style=\"text-align: center\"><strong>8. Personal Data<\/strong><\/h6>\n<p style=\"text-align: center\">8.1 The Licensee consents to the processing of personal data of Users and third parties on\u00a0its part<\/p>\n<p style=\"text-align: center\">provided to HOLLEN (e.g. in the order\/agreement, Name Register, separately by email) for<\/p>\n<p style=\"text-align: center\">the purpose of compliance with HOLLEN&#8217;s contractual obligations towards the Licensee<\/p>\n<p style=\"text-align: center\">as\u00a0well as other contractual partners. At the same time, the Licensee is obliged, if required<\/p>\n<p style=\"text-align: center\">by\u00a0law, to obtain the consent of the affected Licensee&#8217;s Workers to\u00a0provide their personal data<\/p>\n<p style=\"text-align: center\">to HOLLEN, otherwise the Licensee shall be liable to HOLLEN for any damage incurred<\/p>\n<p style=\"text-align: center\">by\u00a0HOLLEN as a result of or in connection with the missing consent. The provisions of this<\/p>\n<p style=\"text-align: center\">Clause shall apply reasonably also to other persons on the part of the Licensee (e.g. Final<\/p>\n<p style=\"text-align: center\">Customer of the Licensee, logistics premises on the part of the Licensee).<\/p>\n<p style=\"text-align: center\">8.2 HOLLEN is not obliged, in view of the Licensee&#8217;s obligation under Clause 8.1 of the License<\/p>\n<p style=\"text-align: center\">Terms, to investigate whether a particular Licensee&#8217;s Worker (or a third party on the<\/p>\n<p style=\"text-align: center\">Licensee&#8217;s part) has consented to the provision of their personal data to HOLLEN; the<\/p>\n<p style=\"text-align: center\">Licensee shall be solely responsible for\u00a0providing consent.<\/p>\n<p style=\"text-align: center\">8.3 Notwithstanding the provisions of Clauses 8.1 and 8.2 of the License Terms, the Licensee is<\/p>\n<p style=\"text-align: center\">obliged, in\u00a0cases where required by the Regulation (EU) 2016\/679 of the European Parliament<\/p>\n<p style=\"text-align: center\">and of the Council on the protection of natural persons with regard to the processing of<\/p>\n<p style=\"text-align: center\">personal data and on the free movement of such data (GDPR), or a similar regulation, or as<\/p>\n<p style=\"text-align: center\">required by the Personal Data Protection Act, to ensure, immediately after entering into the<\/p>\n<p style=\"text-align: center\">License Agreement, the consent of the data subjects who are to be in the position of Users to<\/p>\n<p style=\"text-align: center\">the use of their personal data in MetriQ, including its disclosure to third parties under these<\/p>\n<p style=\"text-align: center\">license provisions (e.g. Clause 5.11 of License Terms), otherwise the Licensee shall be liable<\/p>\n<p style=\"text-align: center\">for\u00a0any damage (including sanctions, loss of profit, damage to reputation) incurred by<\/p>\n<p style=\"text-align: center\">HOLLEN.<\/p>\n<p style=\"text-align: center\">8.4 For the avoidance of doubt, by disclosing personal data of natural persons (in particular<\/p>\n<p style=\"text-align: center\">Users) by the Licensee or a specific User, the Licensee automatically declares that it has<\/p>\n<p style=\"text-align: center\">obtained the consent of the data subject to\u00a0process their personal data and provide it to third<\/p>\n<p style=\"text-align: center\">parties to the extent specified in these License Terms and to the extent to which the Licensee<\/p>\n<p style=\"text-align: center\">disclosed them or to the extent to which the personal data was disclosed by persons on\u00a0the<\/p>\n<p style=\"text-align: center\">Licensee\u2019s part.<\/p>\n<h6 style=\"text-align: center\"><strong>9. Restrictions and Prohibitions<\/strong><\/h6>\n<p style=\"text-align: center\">9.1 Licensee shall not be entitled to decompile, decrypt, disassemble, reverse engineer or attempt<\/p>\n<p style=\"text-align: center\">to derive the source code of any part of MetriQ. The structure, layout and computer code of<\/p>\n<p style=\"text-align: center\">MetriQ (as well as its parts) represent confidential and classified information and are subject<\/p>\n<p style=\"text-align: center\">to copyright protection. The Licensee is also obliged to maintain confidentiality concerning<\/p>\n<p style=\"text-align: center\">the technical solution (e.g. user interface, features) of MetriQ and its individual parts, which is<\/p>\n<p style=\"text-align: center\">also considered confidential information.<\/p>\n<p style=\"text-align: center\">9.2 The Licensee and any of the Users shall not be entitled to:<\/p>\n<p style=\"text-align: center\">a) remove, overlay, or modify any copyright, trademark, or other proprietary or intellectual<\/p>\n<p style=\"text-align: center\">property notices that may be displayed in MetriQ,<\/p>\n<p style=\"text-align: center\">b) access MetriQ in a manner that represents an attempt to copy, extract or reuse any part of<\/p>\n<p style=\"text-align: center\">the data or parts of MetriQ, outside the use of official MetriQ features, or in a manner<\/p>\n<p style=\"text-align: center\">contrary to these License Terms,<\/p>\n<p style=\"text-align: center\">c) access MetriQ in a different way than using the assigned username and password (e.g. by<\/p>\n<p style=\"text-align: center\">trying to break the security measures, hacking, etc.),<\/p>\n<p style=\"text-align: center\">d) circumvent the technical limitations of MetriQ,<\/p>\n<p style=\"text-align: center\">e) reproduce, modify or create derivative works from MetriQ (or parts thereof),<\/p>\n<p style=\"text-align: center\">f) transfer or assign a license, grant a sub-license,<\/p>\n<p style=\"text-align: center\">g) lease, lend, transfer, sell or redistribute access to\u00a0MetriQ or any parts thereof,<\/p>\n<p style=\"text-align: center\">h) use the provided rights of the Administrator, if any, contrary to the purpose of the<\/p>\n<p style=\"text-align: center\">authorizations granted, contrary to the scope of the authorizations granted or contrary to<\/p>\n<p style=\"text-align: center\">the provisions of the License Agreement or these License Terms or contrary to other<\/p>\n<p style=\"text-align: center\">special agreements with HOLLEN,<\/p>\n<p style=\"text-align: center\">i) use MetriQ in violation of the terms of use under these License Terms, in particular use<\/p>\n<p style=\"text-align: center\">MetriQ to transmit computer viruses, worms, Trojan horses or other malware,<\/p>\n<p style=\"text-align: center\">j) use MetriQ in violation of generally binding legal regulations.<\/p>\n<p style=\"text-align: center\">9.3 HOLLEN shall not be liable for the User disclosing their access data to a third party and the<\/p>\n<p style=\"text-align: center\">above shall not, in any way, represent an aggravating circumstance for HOLLEN.<\/p>\n<p style=\"text-align: center\">9.4 Access to MetriQ is provided \u201cas is\u201d or \u201cas available\u201d. HOLLEN shall not be liable for the<\/p>\n<p style=\"text-align: center\">impossibility, if any, or only limited possibility of using MetriQ, nor will it be liable for errors<\/p>\n<p style=\"text-align: center\">in MetriQ.<\/p>\n<p style=\"text-align: center\">9.5 The Licensee has the option to report errors in MetriQ in a manner consistent with Section 11<\/p>\n<p style=\"text-align: center\">of the License Terms.<\/p>\n<p style=\"text-align: center\">9.6 HOLLEN shall not be liable for any damage or loss resulting from the use (including misuse),<\/p>\n<p style=\"text-align: center\">interruption (including downtimes, network attacks, system maintenance, etc.), suspension or<\/p>\n<p style=\"text-align: center\">termination of the use of MetriQ, including the procedure under Clause 6.5 of the License<\/p>\n<p style=\"text-align: center\">Terms. In particular, HOLLEN shall not be liable for any consequences of any decisions<\/p>\n<p style=\"text-align: center\">taken by the Licensee based on an incorrect or incomplete interpretation of the data available<\/p>\n<p style=\"text-align: center\">in MetriQ.<\/p>\n<h6 style=\"text-align: center\"><strong>10. Specific Obligations in Relation to Service Agreements<\/strong><\/h6>\n<p style=\"text-align: center\">10.1 In the event of a downtime, the data on the Task shall be collected in\u00a0paper form or in a<\/p>\n<p style=\"text-align: center\">different manner agreed by the Parties and subsequently entered into the MetriQ system by<\/p>\n<p style=\"text-align: center\">HOLLEN without\u00a0any undue delay after the downtime has been eliminated.<\/p>\n<h6 style=\"text-align: center\"><strong>11. Reporting Faults and Downtimes<\/strong><\/h6>\n<p style=\"text-align: center\">11.1 The Licensee is obliged to notify HOLLEN immediately of any fault or MQV downtime at<\/p>\n<p style=\"text-align: center\">metriq@hollen.sk or to notify the Technician who will convey the information to HOLLENs<\/p>\n<p style=\"text-align: center\">IT department.<\/p>\n<p style=\"text-align: center\">11.2 HOLLEN removes faults from MetriQ on an ongoing basis, with HOLLEN itself setting its<\/p>\n<p style=\"text-align: center\">own deadlines for\u00a0removal of the faults, taking into account the\u00a0severity of the fault. The<\/p>\n<p style=\"text-align: center\">removal of faults is performed by deploying a MetriQ update, while the\u00a0time and method of<\/p>\n<p style=\"text-align: center\">deploying the MetriQ update is solely in HOLLEN\u2019s own discretion. Downtime, if arising on<\/p>\n<p style=\"text-align: center\">the part of HOLLEN, is eliminated by HOLLEN without any undue delay after detection.<\/p>\n<p style=\"text-align: center\">11.3 Any reporting of faults or deficiencies, or suggestions for improvement of MetriQ, shall be<\/p>\n<p style=\"text-align: center\">sent by the Licensee to the Technician.<\/p>\n<h6 style=\"text-align: center\"><strong>12. License Termination<\/strong><\/h6>\n<p style=\"text-align: center\">12.1 In addition to the manners of License termination specified directly in the License Agreement,<\/p>\n<p style=\"text-align: center\">the License shall also terminate upon termination of the License Agreement by HOLLEN in<\/p>\n<p style=\"text-align: center\">the event of a breach of these License Terms by the Licensee or a User. The termination shall<\/p>\n<p style=\"text-align: center\">then take effect upon its delivery to the Licensee.<\/p>\n<p style=\"text-align: center\">12.2 The License shall terminate in cases other than under the Clause 12.1 of the License Terms<\/p>\n<p style=\"text-align: center\">only upon the revocation of access by HOLLEN to the Licensee or individual Users, whereas<\/p>\n<p style=\"text-align: center\">HOLLEN shall be entitled to revoke such access not earlier than after the expiration of the<\/p>\n<p style=\"text-align: center\">time for which the License was granted under Clause 3.2.2 of the License Terms; during the<\/p>\n<p style=\"text-align: center\">period from the expiration of the term for which the License was granted under Clause 3.2.2<\/p>\n<p style=\"text-align: center\">of the License Terms until the revocation of access under this Clause, the License shall be<\/p>\n<p style=\"text-align: center\">deemed to be automatically renewed.<\/p>\n<p style=\"text-align: center\">12.2.1 For the avoidance of doubt, it is hereby stated that if the license has been granted<\/p>\n<p style=\"text-align: center\">several times or\u00a0for\u00a0several Tasks (in particular on the basis of several Order-based<\/p>\n<p style=\"text-align: center\">License Agreements), the termination of the License for one Task does not affect the<\/p>\n<p style=\"text-align: center\">rights to\u00a0use MetriQ for\u00a0other Tasks, i.e. the validity of the License within one Task<\/p>\n<p style=\"text-align: center\">does not affect the validity of the License for another Task; this shall not apply to<\/p>\n<p style=\"text-align: center\">the case under Clause 12.1 of these License Terms, where all Licenses granted shall<\/p>\n<p style=\"text-align: center\">terminate, unless HOLLEN states otherwise in the notice of termination.<\/p>\n<p style=\"text-align: center\">12.3 If the Licensee has entered into a Standalone License Agreement with HOLLEN, this shall<\/p>\n<p style=\"text-align: center\">take precedence over any claims from partial mutually agreed Orders, i.e. the termination of<\/p>\n<p style=\"text-align: center\">one Task does not entail the termination the License for this Task pursuant to Clause 12.2 of<\/p>\n<p style=\"text-align: center\">the License Terms, however, the License to use MetriQ (for all Tasks of the Licensee,<\/p>\n<p style=\"text-align: center\">including completed Tasks) expires only with the termination of the License Agreement.<\/p>\n<p style=\"text-align: center\">12.4 After the termination of the License, the Licensee shall not be entitled to use the data<\/p>\n<p style=\"text-align: center\">(including excerpts, transcripts and copies) in any other way than to defend its rights in legal<\/p>\n<p style=\"text-align: center\">proceedings, if any, or in the event of transferring of the data to public authorities on the basis<\/p>\n<p style=\"text-align: center\">of their legitimate request.<\/p>\n<p style=\"text-align: center\">12.5 After the termination of the License, HOLLEN shall not be obliged to make the data available<\/p>\n<p style=\"text-align: center\">to the Licensee in any way unless specifically agreed in writing; this shall be without<\/p>\n<p style=\"text-align: center\">prejudice to the possible entitlement to\u00a0data export provided this was specifically agreed in<\/p>\n<p style=\"text-align: center\">the License Agreement.<\/p>\n<p style=\"text-align: center\">12.6 Termination of the License shall not affect any claims for damages or other consideration that<\/p>\n<p style=\"text-align: center\">arose during the term of the License or are causally connected to the term of the License.<\/p>\n<h6 style=\"text-align: center\"><strong>13. Final Licensing Provisions<\/strong><\/h6>\n<p style=\"text-align: center\">13.1 In the event of a breach of any obligation set out in these License Terms, Licensee shall be<\/p>\n<p style=\"text-align: center\">liable for all damage thereby incurred directly or indirectly (e.g. a recourse claim) by<\/p>\n<p style=\"text-align: center\">HOLLEN, regardless of whether such breach of obligation is eventually sanctioned by a<\/p>\n<p style=\"text-align: center\">contractual penalty.<\/p>\n<p style=\"text-align: center\">13.2 The Licensee shall be liable for the actions of all persons who use MetriQ on\u00a0its part (in<\/p>\n<p style=\"text-align: center\">particular the Users), as well as for the actions of all persons to whom it has made possible,<\/p>\n<p style=\"text-align: center\">either itself or through the Users, to use MetriQ, as if the Licensee was acting alone.<\/p>\n<p style=\"text-align: center\">13.3 The Licensee acknowledges that the provisions of these License Terms shall be without<\/p>\n<p style=\"text-align: center\">prejudice to any other legal obligations arising from the use of MetriQ (in particular the<\/p>\n<p style=\"text-align: center\">Copyright Act).<\/p>\n<p style=\"text-align: center\">13.4 Regarding confidentiality, the relevant provisions of the License Agreement, the Service<\/p>\n<p style=\"text-align: center\">Agreement as well as the relevant provisions of legal regulations shall apply.<\/p>\n<p style=\"text-align: center\">13.4.1 The confidentiality obligation does not apply to the provision of the necessary<\/p>\n<p style=\"text-align: center\">information to suppliers of technical solutions implemented in MetriQ, who may<\/p>\n<p style=\"text-align: center\">need access to\u00a0data due to maintenance, repairs, upgrades, removal of faults or<\/p>\n<p style=\"text-align: center\">downtime.<\/p>\n<p style=\"text-align: center\">13.4.2 Disclosure of data or other data in\u00a0accordance with these License Terms shall not<\/p>\n<p style=\"text-align: center\">constitute a breach of confidentiality.<\/p>\n<p style=\"text-align: center\">13.4.3 Disclosing the data or other information to parties under Clause 5.5f) of the License<\/p>\n<p style=\"text-align: center\">Terms shall not constitute a breach of confidentiality.<\/p>\n<p style=\"text-align: center\">13.5 The provisions of the Service Agreement shall apply to the serving of documents.<\/p>\n<p style=\"text-align: center\">13.6 In the event of a conflict between the provisions of these License Terms and the provisions of<\/p>\n<p style=\"text-align: center\">the License Agreement, Agreement for Electronic Communications or Service Agreement,<\/p>\n<p style=\"text-align: center\">the provisions shall take precedence in the following order:<\/p>\n<p style=\"text-align: center\">a) for provisions relating to License Terms (the right to use MetriQ): 1. provisions of the<\/p>\n<p style=\"text-align: center\">License Agreement (including these License Terms), 2. provisions of the Agreement for<\/p>\n<p style=\"text-align: center\">Electronic Communication, 3. provisions of the\u00a0Service Agreement,<\/p>\n<p style=\"text-align: center\">b) for provisions relating to electronic communication (including the exchange and<\/p>\n<p style=\"text-align: center\">confirmation of electronic documents): 1. provisions of the Agreement for Electronic<\/p>\n<p style=\"text-align: center\">Communication, 2. provisions of the Licence Agreement (including these Licence<\/p>\n<p style=\"text-align: center\">Terms), 3. provisions of the\u00a0Service Agreement,<\/p>\n<p style=\"text-align: center\">c) for other provisions relating to the performance of the Task: 1. provisions of the Service<\/p>\n<p style=\"text-align: center\">Agreement, 2. provisions of the Agreement for Electronic Communication, 3. provisions<\/p>\n<p style=\"text-align: center\">of the License Agreement (including these License Terms).<\/p>\n<p style=\"text-align: center\">If any single of the above agreements has not been entered into, its ranking in the order of<\/p>\n<p style=\"text-align: center\">precedence shall be disregarded.<\/p>\n<p style=\"text-align: center\">13.7 Should any provisions of these License Terms be valid only in part or should they later<\/p>\n<p style=\"text-align: center\">become null and void, this shall be without prejudice to the validity of the remaining<\/p>\n<p style=\"text-align: center\">provisions. Instead of the null and void provisions, the regulation that reflects as closely as<\/p>\n<p style=\"text-align: center\">possible the intent and purpose of these License Terms shall be used.<\/p>\n<p style=\"text-align: center\">13.8 In the event that it is the User confirming their acknowledgement of these License Terms<\/p>\n<p style=\"text-align: center\">directly (in particular by clicking on the above option within the MetriQ web interface after<\/p>\n<p style=\"text-align: center\">logging in), while they do not have the role of a Licensee, said User undertakes to comply<\/p>\n<p style=\"text-align: center\">with these License Terms to the extent that they apply to their User role (i.e. Account Holder,<\/p>\n<p style=\"text-align: center\">Administrator) through said acknowledgement expressed in the above manner.<\/p>\n<h6 style=\"text-align: center\"><strong>14. The Governing Law and Jurisdiction with Respect to the License Terms<\/strong><\/h6>\n<p style=\"text-align: center\">14.1 In the event of a conflict of two laws, the applicable law is the law of the Slovak Republic.<\/p>\n<p style=\"text-align: center\">14.2 The courts of the Slovak Republic shall have jurisdiction to settle disputes arising under these License Terms.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37972\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37972\" aria-controls=\"collapse37972\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN CZ s.r.o. \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telei &#8211; Csehorsz\u00e1g \u00e9rv\u00e9nyes: 1.2.2025-t\u0151l\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37972\" data-parent=\"#sp-ea-3797\" role=\"region\" aria-labelledby=\"ea-header-37972\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\"><strong>General Terms and Conditions of HOLLEN CZ s. r. o., in the Czech Republic<\/strong><\/p>\n<p style=\"text-align: center\">effective from February 1, 2025<\/p>\n<h5 style=\"text-align: center\">Article 1<br \/>\nIntroductory Provisions<\/h5>\n<p style=\"text-align: center\">1. These General Terms and Conditions (hereinafter referred to as &#8222;GTC&#8221;) govern the relationship between the contractor \u2013 HOLLEN CZ s.r.o., with its registered office at: Jir\u00e1skova 528\/51, Mlad\u00e1 Boleslav II, 293 01 Mlad\u00e1 Boleslav, Company ID: 28978013, VAT ID: CZ 28978013, the company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 157357, and the client \u2013 the entity that orders services defined in Article 3 of these GTC from the contractor, except in cases where the contractor and the client enter into a special service provision agreement that fully or partially excludes the application of these GTC.<\/p>\n<h5 style=\"text-align: center\">Article 2<br \/>\nDefinitions of Certain Terms<\/h5>\n<p style=\"text-align: center\">2.1 Contractor \u2013 the legal entity specified in point 1.1 of these GTC, which provides services according to them (i.e., HOLLEN CZ s.r.o.).<br \/>\n2.2 Client \u2013 the legal entity that orders services from the contractor according to these GTC.<br \/>\n2.3 Recipient \u2013 the legal entity for whom the components related to the services provided according to these GTC are intended; the recipient and the client may or may not be the same entity.<br \/>\n2.4 Component \u2013 a part, piece, goods, semi-finished product, material, or any combination thereof, related to the service provided according to these GTC.<br \/>\n2.5 Order \u2013 a document by which the client orders a specific job and which is prepared, delivered, and signed in accordance with Article 4 of these GTC. By accepting the order by the contractor in accordance with Article 4 of these GTC, a contractual relationship between the contractor and the client is established.<br \/>\n2.6 Job \u2013 a service or set of services according to these GTC, related to components and provided based on a single specific order.<br \/>\n2.7 Person Responsible for the Work Process \u2013 the responsible person on the client&#8217;s side (usually a person responsible for quality, purchasing, logistics, or production, etc.) designated for the relevant job in the order, or a person whose such position is recognized by point 10.4 of these GTC and its subpoints; this person may, based on the client&#8217;s decision, also be a person on the recipient&#8217;s side (or other third parties), whose actions in such a case directly bind the client in the sense of these GTC.<br \/>\n2.8 Person Authorized to Sign the Work Report \u2013 any person designated by the client in the order for this position, or a person whose such position is recognized by point 10.5 of these GTC; this person may, based on the client&#8217;s decision, also be a person on the recipient&#8217;s side (or other third parties), whose actions in such a case directly bind the client in the sense of these GTC.<br \/>\n2.9 Contractor&#8217;s Workers \u2013 employees or other cooperating persons of the contractor (natural persons \u2013 entrepreneurs, legal entities), or its subcontractors, who ensure the provision of services according to these GTC on behalf of the contractor for the client; these include operators, technicians, residents, coordinators<br \/>\n2.9.1 Technician \u2013 the responsible person of the contractor, designated for the relevant job in the order; the technician is automatically considered to be his direct superior, or another person who has demonstrably replaced him in this position or represents him in his absence.<\/p>\n<p style=\"text-align: center\">2.10 Work Process \u2013 a key operational written document containing, in particular, a detailed description of the individual steps \u2013 actions performed on the components, which are the subject of the job.<br \/>\n2.11 Report \u2013 a data output related to a specific job for a certain period prepared by the contractor for the client or recipient. The report contains, in particular, data on the time consumed (time required to complete the job in a certain period) and selected information about the components related to the job. Reports are used to continuously monitor the progress of the job, or specific indicators directly related to the job (e.g., administration, downtime, logistics \u2013 including the number of pallets, transport, number of trips, time spent on logistics operations).<br \/>\n2.12 Work Report \u2013 a document confirming the type and scope of services provided, which serves as the basis for invoicing.<br \/>\n2.13 8D Report \u2013 a common method used in the automotive industry to improve process quality and solve various problems with the aim of identifying, correcting, and eliminating the recurrence of the problem, and is useful in improving the quality of products, production, and services; it introduces temporary or permanent corrective actions based on statistical analysis of the problem and focuses on the root cause of the problem.<br \/>\n2.14 MetriQ \u2013 the contractor&#8217;s electronic application used for workplace digitization, focusing mainly on the digital collection, distribution, and presentation of data on individual jobs and the electronic sharing of documents significant for the job. MetriQ is a cloud-based solution, a computer program, and is protected by copyright, with the client having the right to use it after concluding the relevant license agreement. The client may use MetriQ to the extent and in the manner specified in Article 16 of these GTC.<br \/>\n2.14.1 Separate License Agreement is a special agreement, independent of a specific job, which is also designated as a &#8222;license agreement&#8221; and is concluded between the contractor and the client in the form of a separate document.<br \/>\n2.14.2 Order License Agreement is a license agreement different from the separate license agreement, and its conclusion is based on an order (which expresses the client&#8217;s interest in using MetriQ for a specific job) and granting access to MetriQ by the contractor.<br \/>\n2.15 ECA \u2013 an electronic communication agreement concluded between the client and the contractor, based on which they mutually exchange and approve documents in electronic form. The conclusion of the ECA is not a condition for the provision of services by the contractor for the client or recipient.<br \/>\n2.16 A regular working day for the purposes of these GTC is the time period on working days (considered according to the place of job execution) from 8:00 to 16:00. If a deadline or time period is set within a regular working day in these GTC, it is understood that if the deadline\/time period should end after the final time specified in the previous sentence, its course is suspended at the end of the regular working day and resumes at the beginning of the next working day.<\/p>\n<h5 style=\"text-align: center\">Article 3<br \/>\nServices<\/h5>\n<p style=\"text-align: center\">3.1 The services provided in accordance with these GTC include, in particular: a) services in the field of production and\/or process quality assurance, which include, in particular, the inspection of components associated with sorting activities and possible corrective work, additional modifications, finishing, and assembly services, b) any other services related to the quality assurance of components, production support services, workshop work, logistics, and assistance services (hereinafter referred to as &#8222;services&#8221;).<br \/>\n3.2 The specific type and scope of services provided are determined in the contract\/order.<\/p>\n<h5 style=\"text-align: center\">Article 4<br \/>\nOrdering Services<\/h5>\n<p style=\"text-align: center\">4.1 Services under these GTC are provided based on a separate contract or special mutually agreed orders, whereby in the case of an order, the contractual relationship between the contractor and the client arises from the contractor&#8217;s acceptance of the client&#8217;s order issued according to these GTC. These GTC are also part of the contractual relationship that arises based on the previous sentence.<br \/>\n4.2 The order must be recorded in writing, either in paper or electronic form, and must be delivered:<br \/>\na) electronically, especially: to the data box or by email, with an attachment of a scanned paper version of the order or an electronic file signed with an electronic signature allowing unambiguous and unmistakable identification of the person acting on behalf of the client, ii\/ through MetriQ, if the client and contractor have signed an ECA,<br \/>\nb) personally.<br \/>\n4.2.1 The order must contain:<br \/>\na) identification of the part or parts that will be the subject of the services within the job, b) definition, scope, and description of the ordered services, including defining the relevant measurable units related to the ordered services (e.g., quantity, time), if possible for the given service,<br \/>\nc) determination of the place of job execution (point 6.1 of these GTC),<br \/>\nd) determination of the start date of the job execution,<br \/>\ne) determination of the specific technician for the given job,<br \/>\nf) determination of the remuneration for the ordered services,<br \/>\ng) name, surname, email address (and possibly the position) of the person signing the order on behalf of the client, whereby if the email address is not specifically stated in the order, the email address from which the order was delivered to the contractor is considered the email address according to this point, h) a statement by the contracting parties that these GTC are part of the contractual relationship that will arise based on the accepted order.<br \/>\n4.2.2 The order may also contain:<br \/>\na) determination of the expected completion date of the services,<br \/>\nb) determination of the person authorized to sign the work report,<br \/>\nc) determination of the person responsible for the work process,<br \/>\nd) determination of the person from the client&#8217;s finance department who is the contact person for financial matters (including invoice payment),<br \/>\ne) requirement for the contractor to provide specified tools (point 5.7 of these GTC),<br \/>\nf) requirement for the form and interval of report provision (point 9.1.1 of these GTC),<br \/>\ng) work process (point 5.1 of these GTC),<br \/>\nh) determination of the flat-rate remuneration and the scope of services it covers,<br \/>\ni) determination of the specific type of costs that the client will reimburse the contractor (point 11.4 of these GTC),<br \/>\nj) order number,<br \/>\nk) requirement for sending a paper invoice,<br \/>\nl) person\/email to which the electronic invoice should be sent, or the address to which the paper invoice should be sent (point 12.3.1 of these GTC),<br \/>\nm) address of the plant, which for the purposes of the job means the client&#8217;s operation to which the job relates,<br \/>\nn) any other agreements.<br \/>\n4.2.3 The order (or its attachment) may also specify multiple persons responsible for the work process, and their individual competencies arising from these GTC may be mutually divided (e.g., the right to sign the work process and its amendments, the right to act within the complaint process, etc.).<br \/>\n4.3 The contractor&#8217;s order forms are preferentially used for orders. The contractor pre-fills the order form based on the information and documents provided by the client, which it then sends to the client. The client, after supplementing\/correcting any missing\/incorrect data, sends the signed binding order to the contractor. For the contractual relationship to arise, the order must subsequently be accepted by the contractor by signing it by an authorized person of the contractor (point 10.1 of these GTC). The accepted order (as a contract) becomes binding for both contracting parties only upon proper delivery of the accepted (i.e., signed by both contracting parties) order by the contractor to the client according to point 4.5 of this article.<br \/>\n4.3.1 If an ECA is concluded, orders can also be concluded in accordance with its provisions, especially through MetriQ.<br \/>\n4.4 The client&#8217;s order is considered properly delivered to the contractor if delivered:<br \/>\na) in paper form to the hands of an authorized person of the contractor (point 10.1 of these GTC),<br \/>\nb) to the data box or by email sent and delivered i\/ to the email address of the technician specified in the pre-filled order form (point 4.3 of this article) or ii\/ to the same address of the contractor from which the pre-filled order form (point 4.3 of this article) was sent,<br \/>\nc) if an ECA is concluded, also in the manner specified therein.<br \/>\n4.5 The contractor&#8217;s accepted order is considered properly delivered if delivered:<br \/>\na) in paper form to the hands of any contact person on the client&#8217;s side,<br \/>\nb) to the data box or by email sent to the email address of the client specified in the order, who signed the order on behalf of the client,<br \/>\nc) if an ECA is concluded, also in the manner specified therein.<br \/>\n4.6 The contractor is not obliged to accept the client&#8217;s binding order. If the binding order is not accepted and delivered to the client within 48 hours of its delivery to the contractor, the binding order loses its validity.<br \/>\n4.7 If, after the conclusion of the contractual relationship according to the provisions of this article, the client issues another order for the same service, this is considered only a legally non-binding internal order issued solely for the client&#8217;s internal needs (e.g., SAP ERP), even if the contractor confirms such an order, i.e., such a later order does not change or replace the original contractual relationship and is considered solely an internal document of the client (intended, for example, for invoicing purposes); this does not apply in the case of explicit cancellation or explicit change of the original order, whereby such cancellation or change of the order must be clearly and unequivocally stated directly in the later order by referring to the original provisions that are canceled\/changed, or the entire original order identified by a specific date (the cancellation of the previous order is therefore not sufficient only by a general provision that the new order replaces all previous agreements, nor any similar provision).<br \/>\n4.8 The order can be changed mainly by email agreement of the contracting parties on the content of the change (including mutual approval of the new work process) or by issuing a new order (the provisions of this article apply similarly), through persons authorized to change the order according to point 10.2 of these GTC, in accordance with the provisions of point 4.9 of this article. If an ECA is concluded, the order can always be changed in the manner resulting from it (especially through MetriQ).<br \/>\n4.9 The following conditions of the job execution can be changed by mutual email agreement without the need for approval of a new order, or if an ECA is concluded, also through MetriQ, or another manner provided for therein:<br \/>\na) duration of the job,<br \/>\nb) definition, scope, and description of the ordered services (point 4.2.1 letter b) of this article), including changes to the work process (point 4.2.2 letter g) of this article),<br \/>\nc) limitation of the total volume\/value of the job, including upward (i.e., increase),<br \/>\nd) change\/expansion of the place of job execution (point 4.2.1 letter c) of this article),<br \/>\ne) change\/introduction of surcharges according to these GTC, which were originally excluded.<br \/>\n4.9.1 The change of the order must in any case be recorded in writing, in a provable manner, and the persons authorized to agree on the content of the change are according to points 10.1 and 10.2 of these GTC.<br \/>\n4.9.2 The newly agreed conditions apply from the moment specified in the order; if such a moment is not specified in the order, then from its acceptance by the contractor. The previous order provisions apply to the services provided so far within the job, unless otherwise stated in the new order.<br \/>\n4.10 When the following articles refer to an order, it means an accepted order in the sense of the provisions of this article, which establishes a contractual relationship between the contractor and the client, or a separate contract that was not concluded in the form of a mutually agreed order, but as a separate document, and which agreed to the application of these GTC.<\/p>\n<h5 style=\"text-align: center\">Article 5<br \/>\nExecution of the Job<\/h5>\n<p style=\"text-align: center\">5.1 A detailed description of the method of execution of each job must be specified in the work process, signed by the technician and also by the person responsible for the work process, unless the work process is already attached to the order.<br \/>\n5.2 Based on the work process, the responsible worker of the contractor (especially the technician) coordinates the execution of the job.<br \/>\n5.3 Any changes to the work process must be made in writing, in a provable manner, either i\/ by an addendum to the work process or ii\/ by preparing an updated full version of the work process. The change according to the previous sentence must be approved by the technician on behalf of the contractor and by the person responsible for the work process on the client&#8217;s side, or by the person who signed the order. The addendum or updated version according to the first sentence must include a description of the change and the exact time or similar data (e.g., component number) indicating when the change was accepted or from when it is to be effective.<br \/>\n5.4 For the proper execution of the job, the contractor undertakes to ensure a sufficient number of contractor&#8217;s workers (with the necessary skills, knowledge, performance, and abilities for the given job) who will ensure the execution of the job.<br \/>\n5.5 The technician is the responsible person of the contractor in matters related to the job, and in particular:<br \/>\na) is responsible for the fulfillment and execution of the job,<br \/>\nb) participates in the preparation of the work process and signs it on behalf of the contractor (including addenda to it), unless these GTC specify otherwise,<br \/>\nc) prepares work reports and partial reports,<br \/>\nd) performs activities within the quality assurance of the provided services and the complaint process in the sense of Article 13 of these GTC,<br \/>\ne) is the contact person of the contractor, receiving any proposals, comments, or requests related to the job; must be promptly informed of any organizational changes related to the execution of the job or obstacles preventing its proper and timely execution,<br \/>\nf) contacts the person responsible for the work process whenever necessary, especially to request the necessary cooperation.<br \/>\n5.6 Unless otherwise agreed between the client and the contractor, the contractor shall provide basic tools and equipment, tools, and work materials (e.g., markers, stickers, identification tags, pens, paper, forms, tapes, and other consumables), as well as means for ensuring safety and health protection at work in the usual scope and consumption (hereinafter collectively referred to as &#8222;basic work tools&#8221;) for the execution of the job.<br \/>\n5.7 The contractor and the client may agree that the contractor will also provide (usually for an additional fee) other work tools or equipment, such as work tables, lighting, binding tools, etc. (hereinafter referred to as &#8222;non-standard tools&#8221;); these are provided by the client. If provided by the contractor, it must be stated in the order or later recorded in writing, in a provable manner.<br \/>\n5.8 If the client insists on the use of specific non-standard tools (especially equipment, materials, special chemicals) provided by the client or through a third party (but at the client&#8217;s instruction) for the provision of the service, the client is obliged to properly instruct the contractor on their use, including providing the relevant instructions for use in the Czech language, and to make a written record of this instruction and the provision of the relevant instructions, signed by the person on the contractor&#8217;s side specified in point 10.1 of these GTC, otherwise it is assumed that the instruction did not take place. Incorrect handling of chemicals.<\/p>\n<h5 style=\"text-align: center\">Article 6<br \/>\nPlace of Job Execution<\/h5>\n<p style=\"text-align: center\">6.1 Services under these GTC are provided primarily at the client&#8217;s premises, or at the recipient&#8217;s premises, or at the contractor&#8217;s premises. The exact place of job execution must be specified in the order.<br \/>\n6.2 The client is obliged to ensure suitable premises for the provision of services (especially the place of job execution), as well as for activities related to the provision of services (e.g., delivery and removal of materials) and adequate equipment of these premises enabling efficient provision of services. The premises must meet all requirements set by applicable legal regulations, especially those governing safety and health protection at work and fire protection. This also applies to the plant (point 4.2.2 letter m) of these GTC).<br \/>\n6.3 The client is obliged to ensure that the contractor&#8217;s workers who execute the relevant job have access to the place of job execution if it is located at the client&#8217;s, recipient&#8217;s, or a third party&#8217;s premises, and to provide them (or otherwise ensure) all necessary means for this purpose (identification cards, chips, badges, etc.). 6.4 The provisions of points 6.2 and 6.3 of this article do not apply if the contractor provides services at its own premises.<\/p>\n<h5 style=\"text-align: center\">Article 7<br \/>\nTime of Job Execution<\/h5>\n<p style=\"text-align: center\">7.1 The contractor undertakes to ensure the start of the job execution at the time agreed in the order, otherwise at the usual time considering the distance and availability of the place of job execution.<br \/>\n7.1.1 The prerequisite for the contractor to meet the start of the job execution is the provision of all necessary cooperation by the client according to Article 8 of these GTC.<br \/>\n7.2 The number of hours of service provision will be continuously recorded in one or more reports and will also be included in the work report. Instead of hours, the number of pieces or other measurable units will be stated in the reports\/work report.<br \/>\n7.3 The time of service provision, which will be recorded in the report (point 9.1 of these GTC), also includes the time needed for:<br \/>\na) management and logistical transfer of materials,<br \/>\nb) packing work and related organizational tasks (e.g., ensuring compliance with the correct packing procedure required by, for example, the packing regulation),<br \/>\nc) familiarizing the technician and other contractor&#8217;s workers with the internal regulations of the place of job execution and their possible changes,<br \/>\nd) downtime not caused by the contractor or its workers,<br \/>\ne) periods corresponding to the length of breaks in work prescribed by law (e.g., lunch break),<br \/>\nf) organizational security of the job (including meetings with relevant persons on the client&#8217;s side, recipient&#8217;s side, or third parties \u2013 e.g., logistics companies, for the purpose of job execution, time on the contractor&#8217;s side needed for commenting or preparing the work process, or its change or replacement with a new work process),<br \/>\ng) ensuring the preparation of reports (including informative ones), notifications, and final documentation of the job,<br \/>\nh) ensuring the necessary photo documentation (e.g., to capture the quality of inspected components).<br \/>\n7.3.1 If only a work report is prepared for a specific job (point 9.2 of these GTC), without preparing a report (point 9.1 of these GTC), the provisions of point 7.3 of these GTC apply accordingly to the work report.<\/p>\n<h5 style=\"text-align: center\">Article 8<br \/>\nClient&#8217;s Cooperation<\/h5>\n<p style=\"text-align: center\">8.1 The client is obliged to provide the contractor with all necessary cooperation in connection with the execution of the job, including:<br \/>\na) providing all technical information necessary for the proper provision of services,<br \/>\nb) providing the components that are to be the subject of the services, or allowing access to them,<br \/>\nc) providing necessary additional instructions and clarifications of requirements related to the specific job,<br \/>\nd) securing work tools, equipment, and other supplies not provided by the contractor,<br \/>\ne) continuously monitoring reports and notifying any discrepancies in them (in the manner specified in point 9.1 of these GTC and its subpoints),<br \/>\nf) providing other cooperation arising from the provisions of these GTC (e.g., points 5.1, 6.2, 7.2, 13.5),<br \/>\ng) providing all other necessary, especially additionally requested, cooperation.<br \/>\n8.2 If the client does not provide the necessary cooperation according to the previous point, the contractor is entitled to suspend the provision of services.<br \/>\n8.3 If the provision of services is suspended due to the client&#8217;s failure to provide the necessary cooperation, during the period of delay in providing cooperation according to point 8.2 of this article, the contractor is not in delay with fulfilling its obligations and is not liable for any damage that arises in causal connection with such suspension; the period of suspension of service provision is considered downtime not caused by the contractor&#8217;s workers according to point 7.3 letter d) of these GTC.<br \/>\n8.4 The provisions of this article apply accordingly to the recipient (or another third party) if the job is executed at their premises or with components that are in the recipient&#8217;s (or another third party&#8217;s) possession; in such cases, the client is obliged to ensure the provision of cooperation by the recipient (or another third party) to the same extent as provided in this article, and is liable for any failure to provide cooperation by the recipient as if the client had failed to provide it themselves.<br \/>\n8.5 If the job involves components that are considered safety parts or parts with specific characteristics (e.g., safety features) within the automotive industry, they must be marked as such a\/ in the order, b\/ in the work process, or c\/ in another written document, for example, marked as D\/TLD or ESD (hereinafter referred to as &#8222;safety part&#8221;); the contractor must be demonstrably informed that they are handling a safety part. If the client does not properly inform the contractor of this fact in the manner specified in this point, the components are not considered safety parts for the purposes of the job (regardless of their actual nature) and the contractor is not liable for any consequences that may arise from this (e.g., incorrect handling or storage and resulting damage) and the client does not have any claims against the contractor originating from or related to the fact that it was actually a safety part. The client is solely responsible for any deficiencies in the work process related to handling the safety part.<\/p>\n<h5 style=\"text-align: center\">Article 9<br \/>\nReports, Work Report<\/h5>\n<p style=\"text-align: center\">9.1 Reports The contractor (usually through the technician, coordinator, or administrative worker) prepares one or more reports during the execution of the job. Reports do not disclose data about specific individuals involved in the job on the contractor&#8217;s side or the specific times these individuals worked on the job, unless otherwise agreed. The contractor may partially anonymize the report to prevent potential misuse of data.<br \/>\n9.1.1 Reports are created for a specific period (usually a day or a week), unless otherwise stated.<br \/>\n9.1.2 The contractor and the client can agree at any time on the intervals for preparing and providing reports, according to point 9.1.3 of this article.<br \/>\n9.1.3 If the order does not contain provisions on providing reports and the client requests their provision (i.e., after the contractor&#8217;s acceptance of the order), the contractor may request an increase in the price for the services provided; until an agreement on the price change is reached, the contractor is not obliged to provide reports to the client. Similarly, this applies to a request to increase the agreed interval in the order, which may result in an increase in the price for the services provided. A request to decrease the interval does not affect the price.<br \/>\n9.1.4 If the order or a later agreement between the client and the contractor does not contain provisions on the intervals for preparing and providing reports, the contractor is not obliged to prepare reports at all.<br \/>\n9.1.5 The contractor may always provide reports more frequently than agreed.<br \/>\n9.1.6 The contractor provides reports to the persons designated by the client in the order or in another written document prepared by the client and demonstrably delivered to the contractor. Reports are always provided to the person authorized to sign the work report. Reports are also provided to the relevant persons on their side. Reports are provided through MetriQ if a license agreement has been concluded (Article 16 of these GTC), otherwise by email; after a demonstrable written agreement between the client and the contractor, reports can also be provided in other ways (e.g., in the client&#8217;s\/recipient&#8217;s internal system).<br \/>\n9.1.7 The client is obliged to ensure that all persons according to point 9.1.6 of this article, who are under the direct management of the client (point 10.6 of these GTC) or whom the client has involved in connection with the job: a) monitor the relevant communication channel through which reports are provided (especially MetriQ, if a license agreement has been concluded according to Article 16 of these GTC, otherwise email) every working day, b) object to the non-receipt of the report no later than the next working day after the day the report was supposed to be delivered according to the agreement (points 9.1.1 and 9.1.2 of this article) or determination (point 9.1.4 of this article).<br \/>\n9.1.8 If a person according to point 9.1.6 of this article does not check the relevant communication channel on a given day, this fact burdens the client exclusively, who cannot claim that they did not familiarize themselves with the relevant report in time or at all, and this fact has no effect on the running of the deadline according to point 9.1.10 of this article.<br \/>\n9.1.9 Reports are provided by email or through MetriQ if a license agreement has been concluded (Article 16 of these GTC). A report is considered provided: a) in the case of sending by email, on the day of sending, if sent on a regular working day, otherwise on the next working day, b) in the case of providing through MetriQ, on the day of uploading to the system, if uploaded on a regular working day, otherwise on the next working day. 9.1.10 If the report contains defects according to the client&#8217;s opinion, the client is obliged to object to these with the contractor (preferably with the technician) no later than within 3 working days from the day of their provision (point 9.1.8 of this article). The following are authorized to object to errors in the report: a) the person authorized to sign the work report (point 10.5 of these GTC); another person has this right only if the person authorized to sign the work report is unable or incapable of objecting (e.g., illness, injury, vacation). b) regardless of letter a), always the person authorized to change the order (point 10.2 of these GTC). The report is objected to in the form of an electronic message (email), personally in paper form, or through MetriQ if the client has concluded a license agreement (Article 16 of these GTC).<br \/>\n9.1.11 For a report that has not been objected to within the period according to point 9.1.10 of this article, there is an irrefutable legal presumption that the data on the scope of services provided stated in it (e.g., service provision time, number of components, number of pallets, etc.) are correct, and the report is considered approved (fiction of approval). Later objections are therefore not taken into account. This principle applies mainly due to the factual impossibility or extraordinary difficulty of tracing back the scope of services provided for a more distant period, as follows from point 9.1.10 of this article.<br \/>\n9.1.12 If the report has been objected to in accordance with point 9.1.10 of this article, the contractor and the client must resolve the client&#8217;s objection no later than within 24 hours from the day of confirming the receipt of the objection by the contractor (point 9.1.13 of this article), otherwise, the contractor has the right to suspend the provision of all services (i.e., even those not related to the given job) performed for the client until the discrepancy is resolved, as the correctness of the service provision by the contractor is questioned. If no agreement is reached within 7 calendar days, each party has the right to terminate the order; this also applies to other jobs.<br \/>\n9.1.13 In the case of an objected report, the technician is obliged to confirm the receipt of the objection to the addressee no later than within 2 hours (within the segments of regular working days), otherwise, the person who sent the objection is obliged to contact the relevant branch responsible for the job, at its hotline phone number or through its general email address, with branch contacts available at https:\/\/www.hollen.cz\/kontakty\/. The branch will confirm the receipt of the objection or ensure its confirmation by the technician or their direct superior.<br \/>\n9.1.14 If the contractor fully and properly incorporates all the client&#8217;s comments into the report, by re-preparing and providing (point 9.1.9 of this article) such a corrected report to the client, the report is also considered approved; for this reason, the client is obliged to object according to point 9.1.10 of this article to all errors simultaneously.<br \/>\n9.1.15 The contractor may also prepare informative reports. If the reports are explicitly marked as &#8222;informative,&#8221; they have only an informational function, and therefore the provisions of point 9.1 of this article and its subpoints do not apply to them. The designation &#8222;informative&#8221; is sufficient as a designation, for example, in the body or subject of the email by which the report is sent or in the case of MetriQ as a special note on the specific document published in MetriQ.<br \/>\n9.2 Work Report The technician prepares a work report on the services provided.<br \/>\n9.2.1 The work report must contain the number of hours of service provision by all contractor&#8217;s workers or the number of other measurable units of service provision if defined in the order (point 4.2.1 letter b) of these GTC) and must correspond to the approved reports. The provisions of the previous sentence do not apply if a flat-rate remuneration has been agreed (point 4.2.2 letter h) of these GTC).<br \/>\n9.2.2 The work report may contain: a) a list and quantity of elements that were the subject of the services and\/or the type of services provided, b) data on the quantity of detected defective components and the quantity of repaired components, c) the number of contractor&#8217;s workers who provided the services, d) remuneration for the services provided, e) other facts agreed upon by the contractor and the client (especially through the technician or their direct superior on one side and the person responsible for the work process, or the person authorized to sign the work report or the person who signed the order on behalf of the client on the other side).<br \/>\n9.2.3 The work report will be prepared after the job is completed or after the end of a specific period (e.g., week, 2-week period, or month, especially if the job lasts longer than 14 days). The interval for preparing work reports is determined by the contractor unless the interval is defined in the order or agreed otherwise in writing, in a provable manner. After a written, provable agreement between the client and the contractor, the work report may also be issued at other mutually agreed times.<br \/>\n9.2.4 The provisions of points 9.1.6 \u2013 9.1.9 of this article apply accordingly to the provision of the work report.<br \/>\n9.2.5 The work report confirmed by the person authorized to sign the work report (point 4.2.2 letter b) and point 10.5 and its subpoints of these GTC) is the basis for invoicing. The person on the client&#8217;s side who confirms the work report is obliged to state their name and surname when signing, and the signature may also be electronic; if this person confirms the work report through MetriQ based on a concluded ECA, the provisions of the ECA apply to their confirmation.<br \/>\n9.2.6 The data stated in the work report (e.g., duration of service provision, number of components, number of performances, number of pallets) can only be objected to if these data are inconsistent with the approved reports (point 9.1.11 of this article) or the order itself; other objections regarding the data in the work report are not considered. 9.2.7 The data on hourly rates stated in the work report can only be objected to if these are inconsistent with the order and these GTC; other objections regarding hourly rates are not considered; this similarly applies to other financial data (e.g., specially agreed reimbursement of certain costs).<br \/>\n9.2.8 The data in the work report cannot be objected to solely due to their possible inconsistency with the informative reports (point 9.1.15 of this article).<br \/>\n9.2.9 The provisions of points 9.1.9 \u2013 9.1.14 of this article apply accordingly to the provision of the work report, the approval of the work report by the person authorized to sign the work report, and objections to the work report and their handling and consequences (including the fiction of approval).<\/p>\n<h5 style=\"text-align: center\">Article 10<br \/>\nAuthorized Persons<\/h5>\n<p style=\"text-align: center\">10.1 The persons authorized by the contractor to sign the order and handle complaints are: a) the statutory representative of the contractor, b) the contractor&#8217;s procurator, if appointed, c) the branch manager of the contractor, d) technicians, each individually.<br \/>\n10.2 The person signing the order on behalf of the client confirms by signing that they have the authority to conclude the contract based on the order, usually being persons responsible for quality, purchasing, production, logistics, etc., at the client. In addition to the person mentioned in the first sentence, the following are always authorized to change the order:<br \/>\na) the statutory representative of the client,<br \/>\nb) the client&#8217;s procurator, if appointed,<br \/>\nc) any person representing the person mentioned in the first sentence during their absence (e.g., illness, vacation) or who has permanently replaced them,<br \/>\nd) the person directly superior to the person mentioned in the first sentence, or the person mentioned in letter c) (e.g., superior manager),<br \/>\ne) the person whose such authorization arises from the ECA, whereby if any mentioned person contacts the contractor to agree on a change to the order, it is assumed that they meet some of the criteria mentioned in this point, and the contractor is not particularly obliged to examine whether the person is possibly exceeding their authority. 10.3<br \/>\n10.3 The provisions of point 10.2 of this article apply accordingly to the person on the client&#8217;s side handling the complaint.<br \/>\n10.4 In addition to the person specified by the client in the order, the person responsible for the work process is automatically considered to be their direct superior, or another person who has demonstrably replaced them in this position or represents them in their absence, and also a new person who has been demonstrably notified to the contractor later by the current person responsible for the work process or the person who signed the order.<br \/>\n10.4.1 If the client does not specify a specific person responsible for the work process in the order, the risks arising from this fully burden the client, whose primary interest (also considering other provisions of these GTC) should be to designate a qualified responsible person for the work process, given that this person has special rights and obligations in executing the job. If the client does not specify such a person in the order, it is assumed that they agree that any worker of the client (especially an employee or cooperating person), or even the recipient or other third parties on the client&#8217;s side, if this third party is actively (e.g., cooperation) or passively (e.g., control, acceptance of the job result) involved in the job, may act on behalf of the client in matters reserved by these GTC for the person responsible for the work process. In such a case, the contractor is not obliged to examine whether such a worker is exceeding their authority; the actions of such a worker fully bind the client unless it is proven that the contractor clearly knew about the exceeding of authority and did not inform the client of this fact without undue delay after such discovery.<br \/>\n10.4.2 The client is entitled to provide the contractor with the missing contact details of the relevant person responsible for the work process at any time in a provable manner, as well as to notify changes to these details; the notification must clearly indicate who made it on behalf of the client. 1<br \/>\n10.5 The provisions of point 10.4 of this article also apply to the person authorized to sign the work report.<br \/>\n10.5.1 The provisions of points 10.4.1 and 10.4.2 of this article apply accordingly to the person authorized to sign the work report if not specified in the order.<br \/>\n10.6 The following are always considered persons under the direct management of the client:<br \/>\na) the client&#8217;s employee,<br \/>\nb) a worker on the client&#8217;s side with whom the client has a contractual relationship and who is involved in the job,<br \/>\nc) any person specified by the client in the order, regardless of the actual position of the person (i.e., even if such a person does not operate within the client&#8217;s structures but operates, for example, within the recipient&#8217;s structures), and therefore it is the client&#8217;s responsibility to specify the person in the order.<\/p>\n<h5 style=\"text-align: center\">Article 11<br \/>\nRemuneration for Services Provided<\/h5>\n<p style=\"text-align: center\">11.1 The client undertakes to pay the contractor the remuneration for the services provided in the amount agreed in the order, including any surcharges according to these GTC, unless otherwise agreed in the order.<br \/>\n11.2 The applicable statutory VAT rate will be added to the remuneration. The remuneration will be invoiced in accordance with the order and these GTC.<br \/>\n11.3 11.3 If an hourly remuneration has been agreed in the order, surcharges will be charged for services provided:<br \/>\na) at night at a rate of 25%,<br \/>\nb) on Saturdays (00:00\u201324:00) at a rate of 50%,<br \/>\nc) on Sundays and other public holidays (00:00\u201324:00) at a rate of 100%. Nighttime is considered the following time periods on Monday to Friday: from 00:00 to 06:00 and from 22:00 to 24:00. The contractor is entitled to surcharges according to this point even without a special agreement in the order. If surcharges are agreed in a different amount or excluded in the order, the provisions of the order apply. If a time period falls under several surcharges according to letters a) \u2013 c) of this point (e.g., a public holiday on a Saturday), the surcharge is paid only once, at the higher rate.<br \/>\n11.4 11.4 In addition to the remuneration for the services provided, the client is obliged to reimburse the contractor for any special costs, the reimbursement of which has been mutually and provably agreed in writing by the contractor and the client (especially in the order).<\/p>\n<h5 style=\"text-align: center\">Article 12<br \/>\nPayment Terms and Penalties<\/h5>\n<p style=\"text-align: center\">12.1 The remuneration for the services provided is payable based on invoices issued by the contractor based on orders and work reports, usually:<br \/>\na) after the job is completed, or<br \/>\nb) after the end of the relevant calendar month for services provided in that month, or<br \/>\nc) after the end of the calendar week if the remuneration for services provided in the relevant calendar week exceeds \u20ac5,000. The contractor always has the right to choose when to issue the invoice unless the invoicing period is specifically agreed in the order.<\/p>\n<p style=\"text-align: center\">12.2 The invoice is due 14 days from its delivery to the client, unless a longer due date is specified in the invoice itself. If the invoice has an earlier due date than stated in this point, the due date specified in this point is decisive for the client&#8217;s delay in paying the invoice.<br \/>\n12.2.1 The due date of the invoice is not affected by the fact that the client does not have the relevant invoice approved for payment in their internal systems or other internal processes (e.g., due to a missing internal order according to point 4.7 of these GTC). This is not changed by the fact that the client returned the invoice to the contractor for the reason stated in the first sentence.<br \/>\n12.3 By sending the order to the contractor (Article 4 of these GTC), the client agrees to the issuance of an electronic invoice. However, the contractor is entitled to send a paper invoice instead of an electronic invoice, especially if they do not have an email address for delivering electronic invoices.<br \/>\n12.3.1 The contractor primarily sends the invoice to the person who issued the order on the client&#8217;s side or to the person designated by the client in the order (especially the client&#8217;s finance department) or to another email address later notified to the contractor by the client in writing, in a provable manner; however, the contractor may always send it to the client&#8217;s general email address, which they have or which is listed on the client&#8217;s website, especially in cases where the addresses mentioned in the part of the sentence before the semicolon return as undelivered or the requested delivery notification is not returned from them.<br \/>\n12.3.2 If the client has allowed the contractor access to their internal electronic system, into which invoices can also be uploaded, the contractor primarily sends invoices in this way.<br \/>\n12.3.3 If an ECA is concluded between the contractor and the client, the invoice can also be delivered in accordance with its provisions (e.g., through MetriQ).<br \/>\n12.3.4 The contractor is entitled to comply with a later request from the client to issue a paper invoice.<br \/>\n12.4 The invoice must meet all the requirements of a tax document, be issued in accordance with the provisions of these GTC, and be properly delivered to the client.<br \/>\n12.5 A copy of the relevant work report proving the legitimacy of the invoicing must be attached to the invoice.<br \/>\n12.6 In the event of the client&#8217;s delay in paying the invoice, the client is obliged to pay the contractor interest on late payment at the statutory rate on the invoiced amount for each day of delay. This provision does not affect other claims for delay arising from generally binding legal regulations.<br \/>\n12.7 If the client is (even partially) in delay with the payment of any invoice (including an invoice for another job), the contractor is entitled to suspend the provision of all services (i.e., even those not related to the given job), and is not liable for any damages that the client or a third party may suffer as a result of the suspension of services. If the justified suspension lasts longer than 10 days, the contractor is entitled to immediately terminate the order.<\/p>\n<h5 style=\"text-align: center\">Article 13<br \/>\nQuality Guarantee and Liability for Deficiencies<\/h5>\n<p style=\"text-align: center\">13.1 The contractor holds certificates of the Integrated Management System ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, which guarantee the quality of the services provided. The contractor undertakes to provide services with professional care and in the quality guaranteed by these certificates.<br \/>\n13.2 In order to ensure the proper quality of services, the contractor undertakes to continuously monitor them and, if they see obstacles on the part of the client, recipient, or third party (e.g., logistics warehouse) to achieving the proper quality of the services provided, they will immediately inform either the person responsible for the work process or the person authorized to change the order (point 10.2 of these GTC). If the contractor reports such a fact orally, they are obliged to subsequently record the relevant information in MetriQ, if the client has concluded a license agreement according to Article 16 of these GTC, otherwise send it by email to the person responsible for the work process or the person authorized to change the order (point 10.2 of these GTC), provided that the contact details of the specified person are listed in the order or the client has notified the contractor according to point 10.4.2 of these GTC. The person responsible for the work process or the person authorized to change the order (point 10.2 of these GTC) is also authorized to monitor compliance with the quality of service provision; this person, in case of doubts about the quality of the services provided, will immediately inform the technician. The technician, after consulting and confirming the doubts about the quality of the services provided with the person responsible for the work process or the person authorized to change the order (point 10.2 of these GTC), may, with the provable written consent of this person, order a repeated inspection of the components associated with the elimination of any identified deficiencies; a written record of this fact will be made, signed on one side by the technician and on the other by the person responsible for the work process or the person authorized to change the order (point 10.2 of these GTC). If the repeated inspection proves incorrect service provision, the contractor is not entitled to remuneration for the time spent on the repeated inspection. If the repeated inspection does not prove incorrect service provision, the time of the repeated inspection recorded in the work report is considered the time of service provision, for which the contractor is entitled to remuneration at the same rate as for regular service provision according to the relevant order in accordance with the provisions of these GTC.<br \/>\n13.3 If, after the provision of services, but no later than during the first assembly of the components into the relevant item, of which the component is the first direct part (e.g., larger component, system components, module, integrated module, car, etc.), it is found that the services were not provided in the guaranteed quality, the client is obliged to notify the contractor of the identified deficiencies (defects) of the provided services (hereinafter referred to as &#8222;deficiencies&#8221;) in writing, in a provable manner (hereinafter referred to as &#8222;complaint&#8221;), without undue delay, but no later than 2 working days from when the client learns of the relevant deficiency; otherwise, upon the expiration of the specified period, the client loses the right to assert any claims for liability for deficiencies in the provided services (hereinafter referred to as &#8222;liability for deficiencies&#8221;). Regardless of the above, the right to file a complaint or claim for liability for deficiencies expires no later than 6 months after the provision of the service to which the complaint relates. Failure to file a complaint according to this point relieves the contractor of liability for any damage that could (at least theoretically) have been prevented by filing the complaint and its resolution by the contractor.<br \/>\n13.4 The contractor is not liable, regardless of other provisions of these GTC, for deficiencies, delays, or breaches of contractual obligations that arose due to:<br \/>\na) inappropriate or incorrect handling of the subject of the service (especially the component) after the service was provided by a person other than the contractor,<br \/>\nb) if the contractor marked the subject of the service or its part as non-compliant or not meeting the conditions according to the work process and the client (or a person on their side, e.g., the recipient) released such a subject of the service (especially the component) for further use or circulation despite this fact,<br \/>\nc) errors in the work process that were properly approved by the client,<br \/>\nd) failure to mark the component as a safety part according to point 8.5 of these GTC,<br \/>\ne) the occurrence of force majeure circumstances, which are considered a\/ exceptional circumstances that were not foreseeable by the contracting party and\/or b\/ circumstances in which the contracting party made every effort that could reasonably be required to avert their influence, provided that at the time of the occurrence of one of such circumstances, the contracting party was not in delay with fulfilling those of its obligations that (even together with force majeure circumstances) created a situation in which it wants to invoke force majeure circumstances; force majeure circumstances are considered to be, in particular (but not exclusively): war, invasion, acts of foreign enemies, acts of foreign hostile acts, civil war, rebellion, revolutionary uprising of the population or other public unrest, the consequence of military or usurpation power, confiscation or nationalization or based on an order or in the execution of an order of state or other public authorities, the consequences of the use of any military weapon using nuclear fission or radioactive force, regardless of whether in peacetime or wartime, accidents, natural disasters, long-term power outages, crisis situations or other similar exceptional circumstances, shortages of goods in the territory of the Czech Republic necessary for the proper provision of services and which the contractor is obliged to ensure; force majeure circumstances do not include circumstances that arise solely from the personal or property conditions of the contracting party, or from business practices, including a lack of qualified labor, failure to fulfill obligations to the contracting party by third parties, the unfavorable economic situation of the contracting party.<br \/>\n13.5 The client is obliged to provide the contractor with all necessary (especially, but not only, requested by the contractor) cooperation in investigating the complaint, in particular, they are obliged to provide photo documentation, documents, communication records, data that the client or recipient has and that relate to or may relate to the complaint or the complained service.<br \/>\n13.5.1 Delay in fulfilling the client&#8217;s obligation according to point 13.5 of this article by more than 5 working days results in the expiration of claims arising from liability for deficiencies based on the filed complaint.<br \/>\n13.6 The complaint must be addressed without undue delay after its filing, no later than 3 working days from its filing, and resolved as soon as possible. The contractor undertakes to acknowledge or reject the complaint within 30 working days from the filing of the complaint. The period during which the contractor cannot assess the complaint due to the cooperation requested by them according to point 13.5 of this article (i.e., the time from the request to the provision of cooperation) extends the period according to the previous sentence.<br \/>\n13.6.1 In the case of a justified complaint, the client is entitled to a reasonable discount on the price invoiced for the job; this applies only if the contractor does not inform the client within the period for acknowledging or rejecting the complaint (point 13.6 of this article) that they will ensure the free elimination of the identified deficiencies. The contractor has the right to choose how to resolve the complaint. In the case of free elimination of the identified deficiency by the contractor, the client is not entitled to a reasonable discount on the price according to the first sentence of this point.<br \/>\n13.6.2 In the case of a justified complaint concerning services whose subject was services according to point 3.1 letter a) of these GTC, the contractor has the right to request the client to re-deliver all components (except those that have already been demonstrably incorporated into the item of which the components are a part), which were the subject of the complained service so that the contractor can perform their repeated inspection and free elimination of any defects in the complained service on the other components and thus prevent possible damage, and the client is obliged to comply with this request; violation of this obligation by the client results in the expiration of rights from liability for deficiencies of the filed complaints; the provisions of point 14.4.1 of these GTC are not affected.<br \/>\n13.6.3 The client has the right, in exceptional cases, to ensure the elimination of the deficiency through a third party at the contractor&#8217;s expense, provided that all the following conditions are met for the reimbursement of such costs by the contractor:<br \/>\na) the client properly filed the complaint in accordance with these GTC and the contractor did not use the opportunity to resolve the complaint or did not address the complaint within the period according to these GTC, or within the period according to a provable special written agreement with the contractor, or if the contractor agreed in writing, in a provable manner, to the elimination of the deficiency by another person,<br \/>\nb) in the case of a job according to point 3.1 letter a) of these GTC, the client allowed the contractor to inspect the result of the job (especially in the form of a repeated inspection of the parts to which the job relates, according to point 13.2 or 13.6.2 of this article) and the contractor did not ensure the remedy or did not use the opportunity to perform the inspection within a reasonable period,<br \/>\nc) the repeated sorting\/repair or other service that eliminates the deficiency by a third party is carried out to a comparable extent as the job to which the deficiency elimination relates (especially in terms of time requirements, work process, and costs of eliminating the deficiency compared to the price of the job) and the contractor has been provided with relevant documents proving this comparable extent. The client and the contractor may also agree in writing, in a provable manner, on other conditions for cost reimbursement according to this point.<br \/>\n13.7 If the client regularly uses the 8D-Report, the contractor will provide the client with the 8D-Report according to the 8D terms upon request.<br \/>\n13.8 In the case of preparing a written record of the method of handling the complaint, it must be signed by an authorized person of the contractor specified in point 10.1 of these GTC and by the person who filed the complaint on behalf of the client or a person according to point 10.2 of these GTC. The client is entitled to include any of their statements in the written record.<br \/>\n13.9 The contracting parties may always agree in the written record of the method of handling the complaint on another way of resolving it.<\/p>\n<h5 style=\"text-align: center\">Article 14<br \/>\nOwnership of Components, Liability for Damage, and Compensation<\/h5>\n<p style=\"text-align: center\">14.1 The contractor does not become the owner of the components received for the purpose of executing the job.<br \/>\n14.2 The contractor is liable for the culpable actions of the contractor&#8217;s workers that result in damage, loss, or destruction of the components received from the client (or recipient) for the purpose of executing the job, if such actions occurred during the execution of the job; however, the contractor is not liable for such culpable actions if the damage, loss, or destruction would have occurred regardless of such culpable actions or if the actions were taken by the contractor&#8217;s worker to avert an imminent danger that they did not cause themselves or if the damage was caused in necessary defense against an imminent or ongoing attack. The contractor is not liable for damage in cases specified by law (e.g., if the breach of obligations was caused by circumstances excluding liability and in cases of damage caused by force majeure circumstances as defined in point 13.4 letter e) of these GTC).<br \/>\n14.3 In the event of damage for which the contractor is liable according to point 14.2 of this article, the damage is compensated by restoration to the original state or monetary compensation; the contractor has the right to choose.<br \/>\n14.4 Limits of Liability for Damage for which the Contractor is Liable<br \/>\n14.4.1 The contractor is liable for damage caused as a result of deficiencies in the provided services (defective performance) and did not eliminate it within the resolution of the complaint properly filed by the client in accordance with these GTC. If the client did not provide the contractor with the components based on the contractor&#8217;s request according to point 13.6.2 of these GTC for inspection, they are not entitled to compensation for damage that occurred as a result of this unperformed inspection or damage that could have been prevented by such a free inspection.<br \/>\n14.4.2 The contractor is also liable for damage caused to the client during the performance of their activities on other property of the client than that covered by the provisions of point 14.4.1 of this article.<br \/>\n14.4.3 In cases of a claim for compensation, the contractor is obliged to claim insurance benefits for the damage event from their insurance company.<br \/>\n14.4.4 The contractor provides compensation for damage in full, but not exceeding the amount of the insurance benefits received by the contractor or paid by the contractor&#8217;s insurance company from liability insurance, which the contractor has concluded with their insurance company, with the suspensive condition of the payment of such insurance benefits by the insurance company. If the insurance company does not pay the insurance benefits directly to the client but provides them to the contractor, the contractor will transfer the received benefits from the insurance company to the client within 15 days from the day the insurance benefits were received from the insurance company, and the client has provided the contractor with the account number in writing, in a provable manner, to which the compensation should be transferred; this does not apply to the extent of the payment that the contractor paid to the client by mutual agreement before the insurance company&#8217;s payment.<br \/>\n14.4.5 If, for any reason, the contractor&#8217;s insurance company does not pay the insurance benefits for the damage event no later than 6 months from the day the contractor claimed the insurance benefits, the contractor undertakes to provide the client with compensation for the client&#8217;s claim for liability for damage up to the value of the job to which the damage event relates. For jobs lasting longer than 1 month, the value of the job is determined as the average value of the job (invoiced amounts excluding VAT) calculated from the last 6 months of job execution; if the job lasted more than 1 month but less than 6 months, the average is calculated from the months of the job duration. The client and the contractor may also agree in writing, in a provable manner, otherwise. This does not affect the provisions of point 14.4.4 of this article, i.e., if the contractor&#8217;s insurance company pays the insurance benefits after the contractor has provided compensation according to the first sentence of this point, the client is entitled to the difference between the amount of the insurance benefits and the compensation received according to the first sentence of this point; if the client received more than they are entitled to (especially as a result of direct payment from the insurance company), they are obliged to return the difference to the contractor.<br \/>\n14.4.6 In the event that the contractor&#8217;s insurance company refuses to provide insurance benefits for any reason (except in the case of the contractor&#8217;s failure to cooperate in investigating the insurance event), the limit of liability for damage is the amount of compensation specified in point 14.4.5 of this article.<br \/>\n14.4.7 The prerequisite for a claim for compensation against the contractor is the provable fault of the contractor. The client and the contractor undertake to provide each other with all necessary, especially requested by the other party, cooperation (including providing any necessary documentation) in resolving the damage so that it is possible to i\/ claim the damage within the contractor&#8217;s insurance, ii\/ the contractor&#8217;s liability is clearly evident; in case of breach of this obligation, all deadlines related to compensation are extended by the period of delay in fulfilling it. Cooperation according to this point must also be provided in cases where measures need to be taken to minimize the damage.<br \/>\n14.4.8 The contractor always has the right to compensate for the damage by restoring it to its original state. The client is not entitled to deny this right to the contractor, otherwise, the contractor&#8217;s liability for the damage ceases at the moment of denying this right.<br \/>\n14.4.9 If the contractor is not solely liable for the damage but together with others (shared liability), the contractor is liable to the client only for the damage according to the extent of their liability. A claim for compensation is not valid if there is reasonable and provable doubt about the contractor&#8217;s causation of the damage.<br \/>\n14.4.10 Regardless of other provisions of these GTC, only actual property damage is compensated, and the client has no claim against the contractor for non-property damage (e.g., damage to reputation, goodwill, know-how, etc.) or for lost profits, fines, penalties, interest on late payments caused to third parties that the client would like to regressively transfer to the contractor.<br \/>\n14.4.11 The maximum amount of compensation for one damage event is \u20ac100,000 (one hundred thousand euros), unless a lower maximum amount of compensation is specified by other provisions of this article.<br \/>\n14.4.12 The provisions of Article 14 do not affect the provisions of point 14.5 of this article.<br \/>\n14.4.13 The provisions of Article 14 apply accordingly to liability for damage caused by a breach of confidentiality obligations according to point 15.5 and following.<br \/>\n14.5 If the client has not fulfilled any of the obligations according to point 5.8 of these GTC, then:<br \/>\na) the contractor is not liable, regardless of the previous provisions of this article, for any damages that the client or third parties suffer as a result of the incorrect use of non-standard tools,<br \/>\nb) the client is liable to the contractor for any damage that the contractor or the contractor&#8217;s worker suffers as a result of handling the non-standard tool, which could have been prevented by fulfilling the obligations according to point 5.8 of these GTC; or if the client has properly fulfilled the obligations according to point 5.8 of these GTC.<\/p>\n<h5 style=\"text-align: center\">Article 15<br \/>\nDelivery, Confidentiality of Information, and Secrecy<\/h5>\n<p style=\"text-align: center\">15.1 Any notices, requests, demands, requests for consents, or any other communication submitted by one contracting party to the other contracting party in the form of email, document, or through MetriQ (if the client has concluded a license agreement according to Article 16 of these GTC), the other contracting party responds in the same or similar manner so that the content of the response can be clearly captured. In case of non-compliance with the prescribed form of response, the burden of proof regarding the content and delivery of the response lies with the sender.<br \/>\n15.1.1 Information contained in MetriQ, if the client has concluded a license agreement (Article 16 of these GTC), is considered provided by uploading it to MetriQ, which creates the corresponding log in the system.<br \/>\n15.2 The content of an email is considered delivered in the case of i) manual confirmation of its receipt, or confirmation of its reading, ii) receipt of an email response containing the original text of the email whose delivery is concerned; except for the confirmation of reading the email sent by the recipient&#8217;s email program\/server.<br \/>\n15.3 For the delivery of documents between the contracting parties, it is considered that the document is delivered:<br \/>\na) on the day of its actual delivery to the other contracting party &#8211; the recipient,<br \/>\nb) on the day when the period for picking up the shipment at the postal carrier expires in vain, even if the recipient did not learn about the storage,<br \/>\nc) on the day of the unsuccessful delivery attempt, if the delivery was prevented by the recipient&#8217;s culpable action or omission (e.g., refusal to accept the shipment, missing recipient&#8217;s designation at their address),<br \/>\nd) on the calendar day following the day of making the electronic document available in MetriQ, if the client has concluded a license agreement (Article 16 of these GTC). 15.4<br \/>\n15.4 If an ECA is concluded between the contractor and the client, it takes precedence over the provisions of points 15.2 and 15.3 of this article in case of a conflict regarding delivery.<br \/>\n15.5 The contracting parties are obliged to maintain confidentiality about all confidential information and also about all facts they learn in connection with the performance based on the contractual relationship established in accordance with these GTC and which concern the other contracting party, if such facts have a demonstrable economic significance for the other contracting party or other competitors in the market.<br \/>\n15.5.1 Confidential information is considered to be all facts and information constituting a trade secret within the meaning of Act No. 89\/2012 Coll., the Civil Code, as amended, and also information clearly and provably designated by the other party as confidential. Without prejudice to the above provisions, confidential information also includes any publicly inaccessible, technical, commercial, or other information that one contracting party designates as confidential, or with which it is to be treated (considering the circumstances known to the other party when providing the information) as confidential, or any information from which it is understandable to any reasonably knowledgeable person that it is confidential. Confidential information also includes any technical, commercial, or business information (including product and similar plans, development plans, forecasts, analyses, and strategies), specifications, diagrams, training materials, formulas, drawings, models, samples, procedures, ideas, and inventions (even if not subject to special protection), data, software, or documentation in any form, whether captured materially or provided orally, as well as information received from a person other than the contracting party, if this person is obliged to treat it as confidential. Confidential information also includes information about the conditions of one or the other of the contracting parties, their products, processes, and performances, as well as prices, surcharges, and costs agreed in the orders.<br \/>\n15.5.2 In order to prevent disputes about the nature of the information, the contracting party that provides information to the other party that is to be considered confidential within the meaning of the provisions of this article and from the nature of the matter is not unequivocally confidential without any doubt, is obliged to clearly designate this information as confidential.<br \/>\n15.5.3 The contractor&#8217;s prices agreed with the client are always considered confidential, even if not specifically designated as such.<br \/>\n15.6 The obligation to maintain confidentiality applies for the duration of the relevant contractual relationship, which includes these GTC, and for an additional 1 year after its termination; the obligation to maintain confidentiality also passes to any legal successors of the contracting parties. This obligation can only be waived by a written declaration of the other contracting party.<br \/>\n15.7 The obligation of confidentiality does not apply to facts that:<br \/>\na) in connection with the performance based on the contractual relationship established in accordance with these GTC are or will be accessible to employees or third parties who must know this information due to their job position, functional classification, or their role in the contractual performance,<br \/>\nb) were demonstrably obtained from a third party who is authorized to disseminate this information,<br \/>\nc) became publicly known without breaching the obligation of any contracting party governing the obligation of confidentiality,<br \/>\nd) were independently developed by the contracting party without using any confidential information according to the provisions of this article,<br \/>\ne) can be disclosed based on a special agreement concluded between the client and the contractor. 15.8<br \/>\n15.8 It is not considered a breach of the obligation to maintain confidentiality:<br \/>\na) providing information to third parties who have a property interest in one of the contracting parties,<br \/>\nb) providing information to lawyers or other representatives for the proper performance of their activities, who are bound by the obligation of confidentiality by law, provided that these persons are informed in advance about the obligation of confidentiality in the discussed matter,<br \/>\nc) providing information in the case of prior written consent of the other contracting party to disclose the individual information protected by the obligation of confidentiality,<br \/>\nd) providing information for the purposes or within the proceedings before a court, arbitration body, or other public authority, provided that this authority is informed in advance about the confidential nature of the information so that it can take the necessary measures (e.g., exclusion of the public),<br \/>\ne) providing information to a government, banking, tax, or other control authority that is authorized and competent to require it, in accordance with legal regulations, provided that this authority is informed in advance about the confidential nature of the information so that it can take the necessary measures,<br \/>\nf) providing information that the contracting party is obliged to disclose based on the law.<br \/>\n15.9 The contracting parties further undertake to protect information about the other contracting party, which is subject to the confidentiality regime according to this article, at least to the extent as if it were their own information and undertake to bind their organizational units, managing employees, or employees (and also cooperating persons) who come into contact with such information to confidentiality to the same extent, and each of the contracting parties is fully responsible for the breach of the obligation by these persons.<\/p>\n<h5 style=\"text-align: center\">Article 16<br \/>\nUse of MetriQ and License<\/h5>\n<p style=\"text-align: center\">16.1 The client gains access to MetriQ and can use it based on a concluded license agreement, which takes the form of either a separate license agreement (point 2.14.1 of these GTC) or an order license agreement (point 2.14.2 of these GTC).<br \/>\n16.2 Order License Agreement<br \/>\n16.2.1 The provisions of the following points 16.2.2 \u2013 16.2.4 of this article apply only for the period during which the contractor and the client have not concluded a separate license agreement.<br \/>\n16.2.2 If, according to the order, the client is interested in sharing reports and other data in MetriQ, they will indicate this in the order, and based on this, the contractor will subsequently decide, according to the possibilities and nature of the job, to provide access to the MetriQ system for the given job to the client. By signing the order with the declared interest in using MetriQ, the client undertakes to comply with the license terms, which are an appendix to these GTC. The license agreement is considered concluded at the moment of granting access to the client (e.g., to the person of the client who issued the order, the person responsible for the work process, or the person authorized to sign the work report) to MetriQ.<br \/>\n16.2.3 The scope of MetriQ functionalities made available to the client based on the order license agreement is determined by the contractor.<br \/>\n16.2.4 The license to use MetriQ within the scope of functionalities according to point 16.2.3 of this article is provided free of charge. If the client is interested in expanding the range of MetriQ functionalities made available, they must conclude a separate license agreement with the contractor.<br \/>\n16.3 After concluding a separate license agreement, order license agreements are no longer concluded. Therefore, if an order license agreement would otherwise arise (i.e., the order contains the expressed interest in using MetriQ and the contractor provides the client with access to MetriQ), the order license agreement will not arise in the case of an existing valid separate license agreement, as the valid separate license agreement always provides the contractor with a greater scope of rights than the order license agreement.<\/p>\n<h5 style=\"text-align: center\">Article 17<br \/>\nGeneral and Final Provisions<\/h5>\n<p style=\"text-align: center\">17.1 Early termination of the service provided based on an accepted order is possible only by mutual provable written agreement between the contractor and the client, or based on a unilateral termination of the order in cases where these GTC or the order itself allow it.<br \/>\n17.1.1 In the case of proper termination of the order, the order ceases upon delivery of such a declaration of intent (with ex nunc effects). Termination of the order does not relieve the client of the obligation to pay the contractor for the properly provided services until the termination of the order, including all associated financial claims that the contractor incurs in accordance with the relevant order or based on it, as well as claims arising from these GTC.<br \/>\n17.2 To eliminate doubts, it is stated that if in the past the client paid an invoice issued by the contractor only after issuing an internal order according to point 4.7 of these GTC (even repeatedly), this fact cannot be interpreted as an implied agreement or business practice that would eliminate the validity of point 12.2.1 of these GTC.<br \/>\n17.3 Where these GTC require written form and it is not stated otherwise, it is considered that the written form is maintained if the act is performed in writing, which allows the content to be permanently captured (document, electronic document in MetriQ, email message, etc.). For written communication within the job, the use of one of the following languages is required: Czech, the language of the order, the language in which the contracting parties provably communicate, or the language on which the contracting parties provably agree in writing.<br \/>\n17.4 The contractual relationships of the contracting parties that are not regulated by these GTC or the order are governed by the relevant provisions of generally binding legal regulations valid in the country of the contractor&#8217;s registered office (i.e., in the Czech Republic), especially the relevant provisions of the Civil Code (and especially the provisions of the contract for work) as amended. If these GTC and\/or the order regulate some relationships between the contracting parties differently than the law, the GTC and contractual regulation apply, provided that it is a conflict with the provisions of the law from which it is possible to deviate or whose application can be excluded (i.e., in the case of a conflict with the dispositive provisions of the Commercial Code, they are considered excluded). In the case of a conflict between the provisions of these GTC and the order, the provisions of the order take precedence.<br \/>\n17.4.1 If a contractual relationship between the contractor and the client was concluded by a separate contract (i.e., not in the form of an order according to Article 4 of these GTC), which refers to these GTC, where these GTC refer to the order, it means such a contract.<br \/>\n17.4.2 If an ECA or a license agreement for MetriQ is concluded between the client and the contractor, these agreements take precedence over the provisions of these GTC in matters explicitly addressed by the ECA\/license agreement and to which they apply (including matters regulating delivery, confidentiality, and confidential information). 17.5<br \/>\n17.5 If, according to conflict of laws rules, the choice of judicial jurisdiction is possible, the courts of the Czech Republic have jurisdiction to decide disputes between the client and the contractor arising from the contractual relationship established according to these GTC. For the purposes of determining judicial jurisdiction, it is also considered that the place of contractual performance is the place of job execution (point 4.2.1 letter c) of these GTC); however, if the contractor provides services according to these GTC outside the territory of the Czech Republic, the courts of the Czech Republic have jurisdiction regardless of the place of job execution.<br \/>\n17.6 If any provision of these GTC is invalid, it does not affect the validity of the other provisions.<br \/>\n17.7 These GTC become valid and effective on the date in the header of the document. At the same time, the GTC issued by the contractor before February 1, 2025, cease to exist; however, for contractual relationships established based on orders that included the previous GTC, the previous GTC apply.<br \/>\n17.8 The contractor is entitled to unilaterally change these GTC at any time. However, for the contractual relationship between the client and the contractor established by a specific order, the GTC in the version valid at the time of proper delivery of the confirmed order to the contractor are always decisive.<\/p>\n<h3 style=\"text-align: center\">Appendix to the GTC<\/h3>\n<h5 style=\"text-align: center\">License Terms for Using the MetriQ View Application<\/h5>\n<h6 style=\"text-align: center\">1. Definitions for the Purposes of These License Terms<\/h6>\n<p style=\"text-align: center\">1.1 The licensee is a legal entity or an individual entrepreneur with whom HOLLEN CZ s. r. o. (hereinafter referred to as HOLLEN) has concluded a license agreement.<br \/>\n1.1.1. The license agreement is a contract that includes these license terms. The license agreement may also be included directly in the service agreement or be part of its appendices or other documents (e.g., general terms and conditions) referred to by the service agreement. The license agreement is concluded as:<br \/>\na) a separate license agreement, which is a special, independent contract for a specific order (in the form of a separate document) and is also labeled as a &#8222;license agreement&#8221;,<br \/>\nb) an order-based license agreement, which is a license agreement different from the separate license agreement and is concluded based on an order (which expresses the customer&#8217;s interest in using MetriQ for a specific order and also acceptance of the general terms and conditions, which include these license terms) and granting access to MetriQ by the contractor.<br \/>\n1.2 The service agreement is any contract between HOLLEN and the licensee, the subject of which is the provision of services by HOLLEN in the field of quality assurance of production and\/or processes, which mainly include component inspection associated with sorting activities and possible corrective work, additional adjustments, finishing and assembly services, as well as services related to quality assurance of components, production support services, workshop work, logistics and assistance services, or other services, if such a contract includes acceptance of these license terms (e.g., framework agreement, partial agreement, accepted order based on general terms and conditions).<br \/>\n1.2.1. A component is a part, piece, goods, semi-finished product, material, or any combination thereof related to the service provided under the service agreement.<br \/>\n1.2.2. An order is a comprehensive service (or a set of services) provided under a specific service agreement.<br \/>\n1.2.3. A report is a data output related to a specific order (carried out under a service agreement by HOLLEN) for a specific period prepared by HOLLEN. The report contains data related to the specific order.<br \/>\n1.3 MetriQ Suite (hereinafter referred to as &#8222;MetriQ&#8221;) is an electronic system for workplace digitization, focusing mainly on digital collection, distribution, and presentation of data on individual orders and electronic sharing of documents significant for the order (e.g., technical documentation). MetriQ is a cloud-based solution, a computer program, and is protected by copyright.<br \/>\n1.3.1. The MetriQ View application (hereinafter referred to as &#8222;MQV&#8221;) is part of MetriQ, representing a web presentation portal that allows viewing and presenting data, sharing documents, and possibly (after concluding a separate electronic communication agreement) also serves for document approval. MQV has various functionalities.<br \/>\n1.3.2. The MetriQ Input application (hereinafter referred to as &#8222;MQI&#8221;) is part of MetriQ and is used by HOLLEN personnel when providing services under the service agreement, where these personnel enter relevant data related to the order into MetriQ.<br \/>\n1.3.3. The MetriQ Admin application (hereinafter referred to as &#8222;MQA&#8221;) is part of MetriQ, allowing the administration of selected access and settings.<br \/>\n1.3.4. MetriQ Core (hereinafter referred to as &#8222;MQC&#8221;) is a database of data created based on inputs through MQI and other internal information systems of HOLLEN and is an integral and essential part of MetriQ.<br \/>\n1.3.5. A log is a computer file with a control record of certain activities carried out in MetriQ.<br \/>\n1.3.6. Technical documentation is all documentation significant from the perspective of the order, especially work procedures, documents related to occupational safety and health, documents related to rules that must be followed at the workplace\/area of service implementation, etc.<br \/>\n1.3.7. Data are any electronically stored information related to a specific order, collected using MQI or entered into MetriQ by HOLLEN (or its personnel) in other ways than through MQI, or information entered into MetriQ directly by the licensee; data include, in particular, information on the total time required to complete the order or its individual parts and selected information about components (e.g., their numbers and other specifications) related to the order, as well as technical documentation for the order (especially work procedures), reports, and other documents (e.g., orders and invoices).<br \/>\n1.3.8. A technical outage is the inability to use MetriQ or its part due to system maintenance, internet connection failure, etc.<br \/>\n1.4 A user is any user and administrator.<br \/>\n1.4.1. A user is a person who has been granted access to MQV by the administrator. User access is obtained through access credentials that will be sent by an automated system to their email address provided in the name list, service agreement, or provided by the licensee in another way. A user can also be a person outside the licensee&#8217;s structure if it is necessary for them to have access to MQV due to their position (e.g., a quality inspector of the end customer).<br \/>\n1.4.2. An administrator is an MQA user on the side of HOLLEN who manages MetriQ and administers selected MetriQ settings. An administrator can also be a person on the licensee&#8217;s side, usually for an additional fee, but only by agreement with HOLLEN, which will determine the scope of permitted authorizations. The licensee is not entitled to use the administrator status for a person on their side without such a special written and provable agreement. Administrator access is obtained through access credentials that will be sent by an automated system to their email address provided in the name list, service agreement, or provided by the licensee in another written and provable way.<br \/>\n1.4.3. Access credentials represent a unique username and password for a specific user.<br \/>\n1.4.4. The name list is an optional list of persons on the licensee&#8217;s side, which mainly includes a list of the licensee&#8217;s employees who are or should be users; a licensee&#8217;s employee is any individual in a direct or indirect contractual relationship with the licensee who performs activities for them in a supplier manner or in a subordinate relationship (hereinafter referred to as &#8222;licensee&#8217;s employee&#8221;). The name list includes, in addition to the name and surname, the user&#8217;s email address, allowing the receipt of informational messages related to the use of MetriQ (e.g., access credentials).<br \/>\n1.5 A technician is a person on the side of HOLLEN who is listed as a technician in the service agreement or visible in a specific order (contract) in the contacts section directly in MetriQ.<\/p>\n<h6 style=\"text-align: center\">2. License<\/h6>\n<p style=\"text-align: center\">2.1 The license is the authorization for the licensee to use MQV, and possibly MQA if the use of MQA by the licensee&#8217;s employee has been agreed upon.<br \/>\n2.2 The acceptance of these license terms by the licensee occurs by concluding an order-based license agreement or a separate license agreement, which includes these license terms as an appendix.<\/p>\n<h6 style=\"text-align: center\">3.Basic License Terms<\/h6>\n<p style=\"text-align: center\">3.1 The licensee and all users are authorized to use MetriQ only in the manner allowed by the license agreement and these license terms.<br \/>\n3.2 Basic license provisions:<br \/>\n3.2.1. The license is granted as non-exclusive.<br \/>\n3.2.2. Duration of the license:<br \/>\na) For a separate license agreement, the license is granted for up to 2 years after the completion of the last order carried out by HOLLEN for the licensee.<br \/>\nb) For an order-based license agreement, the license is granted for up to 6 months after the completion of the specific order. The specified duration applies only if the license agreement does not state otherwise. The provisions of point 12.2 of the license terms are not affected by this.<br \/>\n3.2.3. Scope of the license:<br \/>\na) The license allows the licensee to use the functionalities made available by HOLLEN, usually by mutual agreement; if the licensee wants to have a legal claim to access certain specific functionalities, such an agreement must be documented in writing directly in the license agreement or subsequent agreement (e.g., in the form of emails, special documents, or electronic documents signed by authorized representatives of both parties), and such an agreement on behalf of HOLLEN can be concluded by the statutory body, procurator, or a person in the position of general manager or branch manager.<br \/>\nb) The license allows the use of MQV by any user; from the functionalities available to the licensee, the scope of these functionalities for a specific user is determined by the licensee based on a provable agreement with HOLLEN.<br \/>\n3.2.4. Territorial scope of the license: unlimited.<br \/>\n3.3 Sharing user access credentials with other persons is prohibited, even if these other persons have their own access credentials. Violation of this prohibition may result in the termination of the license agreement according to point 12.1 of the license terms.<br \/>\n3.3.1. The provisions of point 3.3 of the license terms do not apply if the sharing of access credentials is permitted in the license agreement.<\/p>\n<h6 style=\"text-align: center\">4. Special License Terms<\/h6>\n<p style=\"text-align: center\">4.1 The licensee is obliged to ensure that users use MQV only for the following purposes:<br \/>\na) displaying selected data according to part 5 of the license terms using the provided functionalities (point 3.2.3 of the license terms),<br \/>\nb) generating reports or other available outputs to the extent and in the manner allowed by MQV and the provided functionalities (point 3.2.3 of the license terms),<br \/>\nc) uploading documents related to orders,<br \/>\nd) approving selected documents if a special electronic communication agreement has been signed between the licensee and HOLLEN regarding this. 4.2.<br \/>\n4.2 Access to the data displayed in MQV is provided through a web interface and the use of remote access technologies. 4.3.<br \/>\n4.3 The administrator on the licensee&#8217;s side is not authorized to grant access to persons who do not operate within the licensee&#8217;s structures.<\/p>\n<h6 style=\"text-align: center\">5. Data and Their Security<\/h6>\n<p style=\"text-align: center\">5.1 HOLLEN collects data electronically (mainly using MQI), except in cases where technical reasons prevent this.<br \/>\n5.2 Data contained in MetriQ are confidential information; the licensee (and also every user) is obliged to maintain confidentiality regarding the data and must not disclose it to third parties, except in cases where it is permitted by these license terms or the license (or other) agreement. If the data also constitutes a trade secret, the provisions of legal regulations governing the protection of trade secrets apply accordingly.<br \/>\n5.3 The provisions of point 5.2 of the license terms do not apply to the disclosure of data to the licensee:<br \/>\na) to its employees or other workers of the licensee who have a special legal interest in accessing the data (e.g., due to their position) and are bound by a confidentiality obligation regarding the data,<br \/>\nb) to persons who are financially or demonstrably personally connected with the licensee (through majority shareholders), or to their organizational units, as well as to employees or other workers of these persons, provided that they are bound by the same confidentiality obligation as stipulated in point 5.2 of the license terms.<br \/>\n5.4 If the order is carried out at the customer (client) of the licensee or in logistics or external warehouses on the side of the licensee or the customer (client) of the licensee, the data may also be disclosed to the relevant persons on their side.<br \/>\n5.5 Data may also be disclosed by the contracting party to:<br \/>\na) the customer or supplier of the licensee (or persons on their side) if they are part of the specific order and need to be informed about the details of the order execution,<br \/>\nb) the provider of logistics services for the licensee (or persons on their side) if they need to be informed about the details of the order execution,<br \/>\nc) the end customer of the licensee (or persons on their side) if they need to be informed about the details of the order execution,<br \/>\nd) persons who are part of the communication (regarding the order) sent by the licensee,<br \/>\ne) other persons with a valid license to use MQV, to whom the order data relates,<br \/>\nf) legal and similar representatives of the contracting parties, who are bound by a confidentiality obligation by law, and also to public authorities if the data is disclosed to them based on the law,<br \/>\ng) other persons as specifically agreed between HOLLEN and the licensee. 5.6.<br \/>\n5.6 If the scope of data accessible to the licensee in MQV is not specified in the service agreement or the license agreement, it will be determined by HOLLEN; however, if the licensee wants to have a legal claim to access certain specific data, such an agreement must be documented in writing (e.g., in the form of emails, special documents, or electronic documents signed by authorized representatives of both parties).<br \/>\n5.7 HOLLEN is authorized to collect, use (in the broadest possible sense of the word), and provide data to other entities in the manner specified in these license terms without the special consent of the licensee. Regarding the use of data by HOLLEN, it is understood that the data is used exclusively to provide information about orders to designated persons, to create and present analyses, for invoicing, and for further development of MetriQ, and the data may be processed for these purposes in the broadest possible sense.<br \/>\n5.8 MetriQ operates within Microsoft systems (e.g., server in MS Azure, Windows Server, and Microsoft SQL database), which HOLLEN regularly updates, especially in terms of security patches.<br \/>\n5.9 HOLLEN also:<br \/>\na) ensures data security, particularly by ensuring that all communication between the user and MQV takes place over an encrypted HTTPS protocol,<br \/>\nb) ensures that the SSL certificate is current and valid,<br \/>\nc) continuously evaluates logs and attempts to respond to suspicious activities.<br \/>\n5.10 HOLLEN allows access to MetriQ (including data stored in it) to an external company that develops and modifies MetriQ for HOLLEN, provided that this company is bound by a confidentiality obligation based on the relevant agreement.<br \/>\n5.11 HOLLEN may use the data (including personal data of the licensee&#8217;s workers to the extent of name, surname, email, and phone number, the name of the company they work for) in its other information systems or may disclose it to: a) third parties financially or personally connected with HOLLEN, b) IT service providers for HOLLEN who participate in the development and maintenance of the MetriQ system.<\/p>\n<h6 style=\"text-align: center\">6. Other Conditions<\/h6>\n<p style=\"text-align: center\">6.1 The licensee is not authorized to allow access to MQV to persons who are not users.<br \/>\n6.2 HOLLEN recommends that each user change their access password after the first login.<br \/>\n6.3 It is recommended that the licensee provide HOLLEN with a name list. Without providing the name list, HOLLEN will grant access credentials only to persons whose need for access arises from the concluded service agreement for the given order (especially persons specified in the agreement) or persons according to point 5.5 of the license terms.<br \/>\n6.3.1. HOLLEN may grant a specific person on the licensee&#8217;s side administrator rights, in accordance with the conditions stated in point 1.4.2 of the license terms.<br \/>\n6.4 The administrator on the licensee&#8217;s side has the right to grant user access to a person other than the licensee&#8217;s employee (especially an external worker) only with the prior provable consent of HOLLEN.<br \/>\n6.5 The administrator for HOLLEN is authorized to deactivate a user&#8217;s account if:<br \/>\na) the user misuses MQV in any way, or there is reasonable suspicion of misuse of MQV,<br \/>\nb) the user violates the provisions of the license terms,<br \/>\nc) there is suspicion of misuse or leakage of the user&#8217;s access credentials or other data, or such misuse or leakage is confirmed,<br \/>\nd) it is found from a reliable source that the current user no longer operates within the licensee&#8217;s structures or their job position has changed so that they no longer require access to MQV,<br \/>\ne) the relevant user account has not been used (especially if the user has not logged in) for more than 2 months.<br \/>\n6.6 HOLLEN is authorized to correct errors in MetriQ and issue new versions\/updates of MetriQ and install them automatically without the licensee&#8217;s consent. 6.7.<br \/>\n6.7 HOLLEN is authorized to perform updates and upgrades to MetriQ at any time and at its own discretion to improve security and adjust system functionalities. 6.8.<br \/>\n6.8 The licensee is responsible for ensuring that individual users comply with the license terms, especially the prohibition according to point 3.3 of the license terms (the provisions of point 3.3.1 of the license terms are not affected by this).<br \/>\n6.9 The functionalities of MetriQ require internet access from the device through which the user wants to access them. HOLLEN is not responsible for the user&#8217;s inability to access MetriQ functionalities due to missing or insufficient internet connection. HOLLEN does not provide any technical devices needed to access MetriQ.<br \/>\n6.10 MQC is also subject to separate protection under copyright law, with HOLLEN being the entity that initiated and ensured the creation of the database, enjoying copyright protection of the database, and the licensee having no special rights to it, as the licensee&#8217;s inputs do not constitute a substantial qualitative or quantitative contribution to obtaining, verifying, or presenting its content.<br \/>\n6.11 Instructions for Use and Training<br \/>\n6.11.1. HOLLEN will provide training materials free of charge to the extent determined by it for the purpose of familiarizing users with the use of MetriQ.<br \/>\n6.11.2. HOLLEN may also provide special training for future users by agreement with the licensee.<\/p>\n<h6 style=\"text-align: center\">7. Logs and Cookies<\/h6>\n<p style=\"text-align: center\">7.1 In case of disputes between HOLLEN and the licensee regarding user behavior when using MetriQ, the MetriQ logs are decisive, which the licensee accepts by using MetriQ.<br \/>\n7.2 MetriQ collects only the cookies necessary for the proper functioning of the relevant websites and does not use analytical or marketing cookies.<\/p>\n<h6 style=\"text-align: center\">8. Personal Data<\/h6>\n<p style=\"text-align: center\">8.1 The licensee consents to the processing of personal data of users and third parties on its side, which it has provided to HOLLEN (e.g., in the order\/contract, in the name list, especially by email) for the purpose of fulfilling HOLLEN&#8217;s contractual obligations to the licensee, as well as to other contractual partners. The licensee is also obliged, if required by legal regulations, to obtain the consent of the affected workers of the licensee to provide their personal data to HOLLEN; otherwise, the licensee is liable to HOLLEN for any damage that HOLLEN suffers as a result of the missing consent or in connection with it. The provisions of this point apply accordingly to other persons on the licensee&#8217;s side (e.g., the customer\/end customer of the licensee, logistics warehouses on the licensee&#8217;s side).<br \/>\n8.2 HOLLEN is not obliged, given the licensee&#8217;s obligation under point 8.1 of the license terms, to examine whether a specific worker of the licensee (or a third party on its side) has given consent to provide their personal data to HOLLEN; the licensee is solely responsible for obtaining the consent.<br \/>\n8.3 Regardless of the provisions of points 8.1 and 8.2 of the license terms, the licensee is obliged, in cases where required by Regulation (EU) 2016\/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), or similar regulation, or required by the Personal Data Protection Act, to ensure the consent of the relevant persons who are to be users to the use of their personal data in MetriQ, including their disclosure according to these license provisions to third parties (e.g., point 5.11 of the license terms), immediately after concluding the license agreement; otherwise, the licensee is liable for any damage (including penalties, lost profits, damage to reputation) that HOLLEN suffers as a result.<br \/>\n8.4 To avoid any doubt, it is understood that by disclosing personal data of individuals (especially users) by the licensee itself or a specific user, the licensee automatically declares that it has the consent of the relevant person to process their personal data and provide it to third parties to the extent specified in these license terms and to the extent disclosed by the licensee itself or by persons on its side.<\/p>\n<h6 style=\"text-align: center\">9. Restrictions and Prohibitions<\/h6>\n<p style=\"text-align: center\">9.1 The licensee is not authorized to decompile, decrypt, disassemble, perform reverse engineering, or attempt to derive the source code of any part of MetriQ. The structure, arrangement, and computer code of MetriQ (as well as its parts) are considered confidential and proprietary information and are protected by copyright. The licensee is obliged to maintain confidentiality regarding the technical solution (e.g., user interface, functionalities) of MetriQ and its individual parts, which are also considered confidential information.<br \/>\n9.2 The licensee and any user are not authorized to:<br \/>\na) remove, cover, or modify any copyright, trademark, or other proprietary rights or intellectual property rights notices that may be displayed in MetriQ,<br \/>\nb) access MetriQ in a manner that attempts to copy, extract, or reuse any part of the data or parts of MetriQ, except by using the official functionalities of MetriQ, or in a manner that is contrary to these license terms,<br \/>\nc) access MetriQ in any way other than using the assigned username and corresponding password (e.g., attempting to breach security measures, hacking, etc.),<br \/>\nd) circumvent technical limitations of MetriQ,<br \/>\ne) reproduce, modify, or create derivative works from MetriQ (or its parts),<br \/>\nf) transfer or assign the license, provide sublicenses,<br \/>\ng) rent, lend, transfer, sell, or redistribute access to MetriQ or any of its parts,<br \/>\nh) use any granted administrator permissions in a manner contrary to the purpose of the granted permissions, contrary to the scope of the granted permissions, or contrary to the provisions of the license agreement or these license terms or other special agreements with HOLLEN,<br \/>\ni) use MetriQ in a manner contrary to the terms of use according to these license terms, especially using MetriQ to transmit computer viruses, worms, trojans, or other malware,<br \/>\nj) use MetriQ in a manner contrary to generally binding legal regulations. 9.3.<br \/>\n9.3 HOLLEN is not responsible and cannot be held liable in any way if a user discloses their access credentials to a third party.<br \/>\n9.4 Access to MetriQ is provided &#8222;as is&#8221; or &#8222;as available.&#8221; HOLLEN is not responsible for any inability or limited ability to use MetriQ, nor for errors in MetriQ.<br \/>\n9.5 The licensee has the option to report errors in MetriQ in the manner specified in point 11 of the license terms.<br \/>\n9.6 HOLLEN is not liable for any damages or losses resulting from the use (including misuse), interruption (including technical outage, network attacks, system maintenance, etc.), suspension, or termination of the use of MetriQ, including the procedure according to point 6.5 of the license terms. HOLLEN is particularly not responsible for any consequences of decisions made by the licensee based on incorrect or incomplete interpretation of data available in MetriQ.<\/p>\n<h6 style=\"text-align: center\">10. Special Obligations in Relation to Service Agreements<\/h6>\n<p style=\"text-align: center\">10.7 In the event of a technical outage, data related to the order is collected in paper form or in another manner agreed upon by the contracting parties and must subsequently be entered into the MetriQ system by HOLLEN without undue delay after the technical outage has been resolved.<\/p>\n<h6 style=\"text-align: center\">11. Reporting Errors and Technical Outages<\/h6>\n<p style=\"text-align: center\">11.1 The licensee is obliged to promptly report any error in MQV or technical outage to HOLLEN at metriq@hollen.sk or inform the technician, who will relay the information to HOLLEN&#8217;s IT department.<br \/>\n11.2 HOLLEN continuously fixes errors in MetriQ, determining the timeframe for error resolution based on the severity of the error. Error resolution is carried out by deploying updates to MetriQ, with the timing and method of deployment decided solely by HOLLEN. If the technical outage is on HOLLEN&#8217;s side, it will be resolved without undue delay after detection.<br \/>\n11.3 The licensee sends any error reports or deficiencies, as well as suggestions for improving MetriQ, to the technician.<\/p>\n<h6 style=\"text-align: center\">12. Termination of the License<\/h6>\n<p style=\"text-align: center\">12.1 In addition to the methods of license termination specified directly in the license agreement, the license also terminates upon termination of the license agreement by HOLLEN in the event of a breach of these license terms by the licensee or user. The termination is effective upon delivery to the licensee.<br \/>\n12.2 The license terminates in cases other than those specified in point 12.1 of the license terms, upon revocation of access by HOLLEN to the licensee or individual users, with HOLLEN being authorized to revoke such access no earlier than the expiration of the period for which the license was granted according to point 3.2.2 of the license terms; during the period from the expiration of the license period according to point 3.2.2 of the license terms until the revocation of access according to this point, the license is considered automatically extended.<br \/>\n12.2.1. For the avoidance of doubt, it is stated that if the license was granted multiple times or for multiple orders (especially based on multiple order-based license agreements), the termination of the license for one order does not affect the rights to use MetriQ for other orders, i.e., the validity of the license for one order does not affect the validity of the license for another order; this does not apply in the case specified in point 12.1 of the license terms, where all granted licenses terminate unless HOLLEN states otherwise in the termination.<br \/>\n12.3 If the licensee has concluded a separate license agreement with HOLLEN, this takes precedence over the claims from individual mutually agreed orders, i.e., the termination of one order does not terminate the license for that order in the sense of point 12.2 of the license terms, but the license to use MetriQ (for all orders of the licensee, including completed orders) terminates only upon the termination of the separate license agreement.<br \/>\n12.4 After the termination of the license, the licensee is not authorized to use the data (including transcripts, rewrites, and copies) in any way other than to defend its rights in potential court proceedings or in the case of their submission to public authorities based on their legitimate request.<br \/>\n12.5 After the termination of the license, HOLLEN is not obliged to make the data available to the licensee in any way unless specifically agreed in writing; this does not affect any potential claim for data export if specifically agreed in the license agreement.<br \/>\n12.6 After the termination of the license, claims for damages and other performances that arose or are causally related to the period of validity of the license remain in effect.<\/p>\n<h6 style=\"text-align: center\">13. Final License Provisions<\/h6>\n<p style=\"text-align: center\">13.1 In the event of a breach of any obligation stated in these license terms, the licensee is liable for all damages directly or indirectly (e.g., by way of a recourse claim) suffered by HOLLEN, regardless of whether the breach of obligation is also sanctioned by a contractual penalty.<br \/>\n13.2 The licensee is responsible for the actions of all persons using MetriQ on its side (especially users), as well as for the actions of all persons to whom it has allowed the use of MetriQ, either directly or through users, as if it had acted itself.<br \/>\n13.3 The licensee acknowledges that the provisions of these license terms do not affect any other obligations arising from legal regulations (especially the Copyright Act) when using MetriQ.<br \/>\n13.4 Confidentiality is governed by the relevant provisions of the license agreement, the service agreement, and the relevant legal regulations.<br \/>\n13.4.1. The confidentiality obligation does not apply to the provision of necessary information to suppliers of technical solutions implemented within MetriQ, who may need access to data for maintenance, repairs, upgrades, error correction, or technical outages.<br \/>\n13.4.2. Disclosure of data or other information in accordance with these license terms is not a breach of the confidentiality obligation.<br \/>\n13.4.3. Disclosure of data or other information to persons according to point 5.5(f) of the license terms is also not a breach of the confidentiality obligation.<br \/>\n13.5 Delivery is governed by the provisions of the service agreement.<br \/>\n13.6 In the event of a conflict between the provisions of these license terms and the provisions of the license agreement, the electronic communication agreement, or the service agreement, the provisions in the following order take precedence:<br \/>\na) for provisions related to license terms (the right to use MetriQ): 1. provisions of the license agreement (including these license terms), 2. provisions of the electronic communication agreement, 3. provisions of the service agreement,<br \/>\nb) for provisions related to electronic communication (including the exchange and confirmation of electronic documents): 1. provisions of the electronic communication agreement, 2. provisions of the license agreement (including these license terms), 3. provisions of the service agreement,<br \/>\nc) for other provisions related to the execution of the order: 1. provisions of the service agreement, 2. provisions of the electronic communication agreement, 3. provisions of the license agreement (including these license terms). If any of the agreements are not concluded, their order is disregarded.<br \/>\n13.7 If any provisions of these license terms are valid only in part or later become invalid, the validity of the other provisions is not affected. Instead of the invalid provisions, the regulation that most closely approximates the meaning and purpose of these license terms will be applied.<br \/>\n13.8 If the user directly confirms familiarity with these license terms (especially by clicking such an option within the MetriQ web interface after logging in), who does not have the status of the licensee, by expressing such familiarity, they agree to comply with these license terms to the extent that they apply to their user role (i.e., user, administrator).<\/p>\n<p style=\"text-align: center\">14. Governing Law and Jurisdiction in Relation to These License Terms<br \/>\n14.1 In the event of a conflict between two legal systems, the governing law is the law of the Czech Republic.<br \/>\n14.2 The courts of the Czech Republic have jurisdiction to hear disputes arising from these license terms.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-gb2163-6ad2df89628f4-0-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><div id=\"pg-gb2163-6ad2df89628f4-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb2163-6ad2df89628f4-1-0\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><div id=\"pgc-gb2163-6ad2df89628f4-1-1\"  class=\"panel-grid-cell panel-grid-cell-mobile-last\" ><div id=\"panel-gb2163-6ad2df89628f4-1-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h3 class=\"title\">\u00c1SZF arch\u00edvum:<\/h3>\n<\/div>\n<\/div><\/div><div id=\"panel-gb2163-6ad2df89628f4-1-1-1\" class=\"so-panel widget widget_sow-editor panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<style>#sp-ea-3799 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3799.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #c9d2e5; }#sp-ea-3799.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #074499;}#sp-ea-3799.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #f8f9fa; color: #000000;}#sp-ea-3799.sp-easy-accordion>.sp-ea-single {background: #f8f9fa;}#sp-ea-3799.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: right; color: #074499;font-size: 14px;}#sp-ea-3799.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon {margin-right: 0;}<\/style><div id=\"sp_easy_accordion-1736875022\">\n<div id=\"sp-ea-3799\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37990\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37990\" aria-controls=\"collapse37990\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN s.r.o. \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telei \u2013 Szlov\u00e1kia \u00e9rv\u00e9nyes: 1.11.2018-t\u0151l 31.12.2024-ig.\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37990\" data-parent=\"#sp-ea-3799\" role=\"region\" aria-labelledby=\"ea-header-37990\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\"><strong>General Terms and Conditions of HOLLEN s.r.o in Slovakia<\/strong><\/p>\n<p style=\"text-align: center\"><em>valid from 1. 11. 2018<\/em><\/p>\n<h5 style=\"text-align: center\"><b>Article I<br \/>\n<\/b><b>Introductory Provisions<\/b><\/h5>\n<p style=\"text-align: center\">1.1 The present General Terms and Conditions (&#8222;<b>GTC<\/b>&#8222;) govern the relationship between\u00a0<b>HOLLEN s. r. o.<\/b>, with its Registered Office at Kosatcov\u00e1 24\/A, 841 07 Bratislava, Corporate ID (<i>I\u010cO<\/i>): 35 804 505, VAT ID: SK2020281813, registered in the Commercial Register maintained by Bratislava I District Court, Section: Sro, Registration File No.: 23309\/B (the &#8222;<b>Service Provider<\/b>&#8222;) and the entity ordering any of the services defined in Article III of these GTC (the &#8222;<b>Client<\/b>&#8222;), except where the Service Provider and Client concluded a separate agreement for services under which the applicability of these GTC is excluded.<\/p>\n<h5 style=\"text-align: center\"><b>Article II<br \/>\n<\/b><b>Definitions of Terms<\/b><\/h5>\n<p style=\"text-align: center\">2.1\u00a0<b>Service Provider<\/b>\u00a0\u2013 legal entity providing services according to these GTC (i.e. HOLLEN s.r.o.).<\/p>\n<p style=\"text-align: center\">2.2\u00a0<b>Client\u00a0<\/b>\u2013 legal person ordering services from the Service Provider according to these GTC.<\/p>\n<p style=\"text-align: center\">2.3\u00a0<b>Final Customer\u00a0<\/b>\u2013 legal entity for whom components being the subject matter of services provided according to these GTC are designated; Final Customer and Client may, but do not have to be the same person.<\/p>\n<p style=\"text-align: center\">2.4\u00a0<b>Component\u00a0<\/b>\u2013 component, goods, semi-product, material or any combination thereof that is the subject matter of the services provided according to these GTC.<\/p>\n<p style=\"text-align: center\">2.5\u00a0<b>Order<\/b>\u00a0\u2013 document through which the Client orders the execution of a particular task and which is prepared, delivered and signed in conformance with Article IV of these GTC. Acceptance of an Order by the Service Provider in conformance with Article IV of these GTC shall constitute a contractual relationship between the Service Provider and the Client.<\/p>\n<p style=\"text-align: center\">2.6\u00a0<b>Task\u00a0<\/b>\u2013 a service, or a set of services according to these GTC relating to a Component and being provided under a particular Order.<\/p>\n<p style=\"text-align: center\">2.7\u00a0<b>Person responsible for Work Procedure\u00a0<\/b>\u2013 Responsible person on Client&#8217;s side (in particular Quality Department Staff) appointed for the relevant Task in the Order; Final Customer&#8217;s representative may also act in such a capacity if so decided by the Client and such person&#8217;s actions are directly binding for the Client under these GTC.<\/p>\n<p style=\"text-align: center\">2.8\u00a0<b>Responsible person authorized to sign the Worksheet<\/b>\u00a0\u2013 any person appointed by the Client in the Order to sign the Worksheet<\/p>\n<p style=\"text-align: center\">2.9\u00a0<b>Service Provider&#8217;s Staff<\/b>\u00a0\u2013 employees or other cooperating persons (individuals \u2013 operators of trades; legal persons) of the Service Provider or its subcontractors providing the services to the Client under these GTC on behalf of the Service Provider such as, without limitation, operators, technicians, residents, coordinators.<\/p>\n<p style=\"text-align: center\">2.9.1\u00a0<b>Technician<\/b>\u00a0\u2013 Service Provider&#8217;s responsible person assigned to a relevant Task in the Order.<\/p>\n<p style=\"text-align: center\">2.10\u00a0<b>Work Procedure<\/b>\u00a0\u2013 written key operating document containing a detailed description of individual steps performed on Components that are the subject matter of the execution of a Task.<\/p>\n<p style=\"text-align: center\">2.11\u00a0<b>Worksheet<\/b>\u00a0\u2013 document confirming the type and scope of the provided Services and serving as the underlying document for invoicing purposes.<\/p>\n<p style=\"text-align: center\">2.12\u00a0<b>8D<\/b>\u00a0\u2013 customary procedure used in the automotive industry as a standard method for the improvement of the quality of production and for addressing assorted issues, including complaints.<\/p>\n<h5 style=\"text-align: center\"><b>Article III<br \/>\n<\/b><b>Services<\/b><\/h5>\n<p style=\"text-align: center\">3.1 Services provided according to these GTC include, without limitation:<\/p>\n<p style=\"text-align: center\">a) services in the area of assurance of the quality of production and\/or processes including, in particular, inspection of Components associated with sorting activities and corrective actions and additional modifications, if any;<\/p>\n<p style=\"text-align: center\">b) any other services associated with assurance of the quality of Components including, without limitation, production support, shop works, logistics and assistance services (hereafter being referred to as the &#8222;<i>Services<\/i>&#8222;).<\/p>\n<p style=\"text-align: center\">3.2 Particular type and scope of the provided Services are described in the contract\/Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article IV<br \/>\n<\/b><b>Placing Orders for Services<\/b><\/h5>\n<p style=\"text-align: center\">4.1 Services under these GTC are provided under individual contracts or specific, mutually confirmed Orders; in the case of specific Orders, a contractual relationship between the Service Provider and Client is established upon the acceptance by the Service Provider of the Client\u2019s Order made out according to these GTC by the Client. These GTC are an integral part of any contractual relationship established according to the preceding sentence.<\/p>\n<p style=\"text-align: center\">4.2 Orders must be placed in writing either in documentary (hard copy or fax printout) or electronic forms and must be delivered:<\/p>\n<p style=\"text-align: center\">a) electronically (in particular by e-mail having as its attachment a scanned copy of the Order in paper form, or an electronic file signed with electronic signature allowing for clear and unambiguous identification of the person acting on behalf of the Client);<\/p>\n<p style=\"text-align: center\">b) by fax or by hand.<\/p>\n<p style=\"text-align: center\">4.2.1 The following particulars must be specified in Orders:<\/p>\n<p style=\"text-align: center\">a) identification of the Component(s) that are to be the subject of the Services provided in execution of a particular Task,<\/p>\n<p style=\"text-align: center\">b) definition and description of the ordered Services, including definitions of individual quantifiable units relating to the ordered Services (such as quantity, time) as far as possible for the particular Service,<\/p>\n<p style=\"text-align: center\">c) identification of the place of execution of the Task (Article 6.1 of these GTC),<\/p>\n<p style=\"text-align: center\">d) specification of the date of commencement of execution of a particular Task,<\/p>\n<p style=\"text-align: center\">e) assignment of a specific Technician to a particular Task,<\/p>\n<p style=\"text-align: center\">f) specification of the price of the ordered Services;<\/p>\n<p style=\"text-align: center\">g) name, surname (perhaps even title\/position) of the person signing the Order for the Client;<\/p>\n<p style=\"text-align: center\">h) declaration of the Contracting Parties that these GTC are an integral part of the contractual relationship to be established under an accepted Order.<\/p>\n<p style=\"text-align: center\">4.2.2 Orders may also contain the following information:<\/p>\n<p style=\"text-align: center\">a) estimated date of termination of the provision of Services;<\/p>\n<p style=\"text-align: center\">b) appointment of the Responsible person authorized to sign the Worksheet,<\/p>\n<p style=\"text-align: center\">c) appointment of the Person responsible for Work Procedure,<\/p>\n<p style=\"text-align: center\">d) appointment of the Client&#8217;s Financial Department Officer responsible for invoicing-related matters (person competent to secure the settlement of invoices),<\/p>\n<p style=\"text-align: center\">e) request that the Service Provider provides specific equipment (Article 5.7 of these GTC);<\/p>\n<p style=\"text-align: center\">f) requirement for the form and frequency of furnishing partial Worksheets (Article 9.4 of these GTC);<\/p>\n<p style=\"text-align: center\">g) Work Procedure (Article 5.1 of these GTC),<\/p>\n<p style=\"text-align: center\">h) definition of special costs the Client will pay to the Service Provider (Article 11.4 of these GTC);<\/p>\n<p style=\"text-align: center\">i) Order Number;<\/p>\n<p style=\"text-align: center\">j) requirement to be provided with a hard copy of the invoice,<\/p>\n<p style=\"text-align: center\">k) appointment of the person to whom the electronic invoice is to be delivered (Article 12.3.1 of these GTC),<\/p>\n<p style=\"text-align: center\">l) other requests, conditions and arrangements, if any (e. g. request for fax communication).<\/p>\n<p style=\"text-align: center\">4.2.3 Order (or its attachment) may also include the appointment of more than one Persons responsible for Work Procedure and the assignment of individual powers\/authorization resulting from these GTC to each of them (e.g. right to sign the Work Procedure or any amendments thereto, right to handle complaints, etc.).<\/p>\n<p style=\"text-align: center\">4.3 Orders will be preferentially placed on order forms created by the Service Provider for that purpose. The Service Provider will fill in the order form according to the information and supporting documentation furnished by the Client and will subsequently send it to the Client. The Client, after filling in any missing details, will mail the signed binding Order to the Service Provider. For a contractual relationship to be established, the Service Provider must subsequently accept the Order through its signature by the Service Provider&#8217;s authorized person (Article 10.1 of these GTC). Accepted Orders (just like contracts) will become binding on both Contracting Parties upon due delivery of the accepted (i.e. duly signed by both Contracting Parties) Order by the Service Provider to the Client pursuant to Article 4.6 of these GTC.<\/p>\n<p style=\"text-align: center\">4.4 Subject to its own discretion, the Service Provider may also accept Orders placed otherwise than according to Article 4.3 of these GTC (in particular orders placed on Client&#8217;s own order forms), provided that such Orders will contain at least the mandatory required elements according to Article 4.2.1 of these GTC.<\/p>\n<p style=\"text-align: center\">4.4.1 If, in any Order pursuant to Article 4.4 of these GTC, only the statement pursuant to Article 4.2.1 letter h of these GTC is missing, the Service Provider is still authorized to accept that Order, provided that the contractual relationship established pursuant to Article 4.4 of these GTC will become valid and effective only upon delivery of additional declaration pursuant to Article 4.2.1 letter h of these GTC which must be in the written form (Article 4.2 of these GTC shall apply accordingly); the Contracting Parties must make such declaration prior to commencement of the execution of the Task, otherwise no contract will be established.<\/p>\n<p style=\"text-align: center\">4.5 The Client&#8217;s Order will be deemed properly delivered, if delivered to the Service Provider:<\/p>\n<p style=\"text-align: center\">a) in documentary form in the hands of the Service Provider&#8217;s authorized person (Article 10.1 of these GTC), or<\/p>\n<p style=\"text-align: center\">b) by fax sent to the fax number specified in the order form sent by the Service Provider to the Client as described in the second sentence of Article 4.3 of these GTC, or<\/p>\n<p style=\"text-align: center\">c) by e-mail sent i\/ to the Technician&#8217;s e-mail address specified in the order form the Service Provider sent to the Client pursuant to the second sentence of Article 4.3 of these GTC or ii\/ to the same Service Provider&#8217;s address from which the order form pursuant to Article 4.3 of these GTC has been sent,<\/p>\n<p style=\"text-align: center\">d) in the case of an Order placed pursuant to Article 4.4 of these GTC, by fax or e-mail sent to the address of the Service Provider&#8217;s authorized person (Article 10.1 of these GTC).<\/p>\n<p style=\"text-align: center\">4.6 The Accepted Order is deemed duly and properly delivered if delivered:<\/p>\n<p style=\"text-align: center\">a) in documentary form, in the hands of any Client&#8217;s contact person, or<\/p>\n<p style=\"text-align: center\">b) by fax to the number specified in an Order signed by the Client, or<\/p>\n<p style=\"text-align: center\">c) by e-mail sent to the e-mail address of the Client&#8217;s person having signed the Order on Client\u2019s side as specified in the Order, or<\/p>\n<p style=\"text-align: center\">d) in the case of an Order placed pursuant to Article 4.4 of these GTC, by fax or e-mail sent to the fax number\/e-mail address from which the Order has been dispatched from the Client&#8217;s side.<\/p>\n<p style=\"text-align: center\">4.7 The Service Provider has no obligation to accept any binding order placed by the Client. Any binding Order not accepted and delivered to the Client within 48 hours of its delivery to the Service Provider ceases to be valid.<\/p>\n<p style=\"text-align: center\">4.8 If, after the conclusion of a contract\/contractual relationship pursuant to this Article, the Client places another Order for identical Services, this shall be deemed a legally non-binding order made solely for the Client&#8217;s internal needs (e.g. SAP ERP) even if the Service Provider confirms such an Order; i.e. such additional Order will not amend or supersede the original contractual relationship and shall be deemed exclusively an internal document of the Client; this shall not apply in the case of explicit cancellation or explicit modification of the original Order, provided that such cancellation or modification of the Order is unambiguously, incontestably and directly stated in the later Order with a reference to the original provisions that are being cancelled\/modified, or to the entire original Order identified by a concrete date (to cancel a previous Order only a general statement to the effect that the new Order supersedes all prior agreements, or any other similar provision will not be deemed sufficient).<\/p>\n<p style=\"text-align: center\">4.9 The modification of an Order may be executed in particular by placing of a new Order, the provisions of these GTC shall apply accordingly, or by an agreement of the Contracting parties on the subject of the modification. The following terms of the execution of a Task may be modified by reciprocally approved e-mail:<\/p>\n<p style=\"text-align: center\">a) length of a Task,<\/p>\n<p style=\"text-align: center\">b) expansion of a Task to other Components,<\/p>\n<p style=\"text-align: center\">c) limitation of a total volume\/value of a Task, even upwards (increasing),<\/p>\n<p style=\"text-align: center\">d) change\/expansion of the place of execution,<\/p>\n<p style=\"text-align: center\">e) change\/introduction of surcharges pursuant to these GTC, that were originally excluded.<\/p>\n<p style=\"text-align: center\">4.9.1 The modification of an Order shall always be recorded in writing (hard copy, email or fax printout) and the subject of the change of an Order may be agreed by Client&#8217;s and Service Provider&#8217;s:<\/p>\n<p style=\"text-align: center\">a) person, who has signed the original Order,<\/p>\n<p style=\"text-align: center\">b) person, who has replaced the person listed in letter a in a position originally held by the person listed in letter a or<\/p>\n<p style=\"text-align: center\">c) person superior to persons listed in letters a or b (e. g. superior manager, statutory representative etc.)<\/p>\n<p style=\"text-align: center\">4.9.2 Newly agreed terms shall be applicable from the moment specified in an Order and if such moment is not specified, from Service Provider&#8217;s acceptance of the Order. Unless otherwise stated in a new Order, the provisions of a previous Order shall apply on the foregoing services provided under the Task.<\/p>\n<p style=\"text-align: center\">4.10 Any reference in the subsequent Articles to an Order shall be deemed reference to an accepted Order pursuant to this Article establishing a contractual relationship between the Service Provider and Client or a separate contract where the application of the GTC has been agreed.<\/p>\n<h5 style=\"text-align: center\"><b>Article V<br \/>\n<\/b><b>Execution of Task<\/b><\/h5>\n<p style=\"text-align: center\">5.1 A detailed description of the execution of each Task must be included in the Work Procedure prepared and signed jointly by a Technician and a Person responsible for Work Procedure, unless the Work Procedure has been annexed to the Order.<\/p>\n<p style=\"text-align: center\">5.2 The Service Provider&#8217;s responsible worker (especially Technician) coordinates the execution of a Task according to the Work Procedure.<\/p>\n<p style=\"text-align: center\">5.3 Changes in the Work Procedure, if any, must be made i\/ in the form of amendment to the Work Procedure or ii\/ by a preparation of updated full text of the Work Procedure. The change according to previous sentence must be made in a written form and shall be signed by the Technician and the Person responsible for Work Procedure. The amendment or updated full text of the Work Procedure pursuant to the first sentence must contain a description of the change and information about the precise time of its approval and\/or the time when it is to become effective.<\/p>\n<p style=\"text-align: center\">5.4 To ensure due and proper execution of a Task, the Service Provider undertakes to secure a sufficient number of its staff (possessing the abilities, knowledge, efficiency and skills required for the given Task) who will execute the Task.<\/p>\n<p style=\"text-align: center\">5.5 The Technician is the Service Provider&#8217;s responsible person for matters relating to the Task and shall, without limitation:<\/p>\n<p style=\"text-align: center\">a) be responsible for execution and realization of the Task,<\/p>\n<p style=\"text-align: center\">b) participate in preparation of the Work Procedure pursuant to these GTC and sign the same on the Service Provider&#8217;s behalf (including any amendments thereto), unless set out otherwise in these GTC,<\/p>\n<p style=\"text-align: center\">c) prepare Worksheets and partial Worksheets,<\/p>\n<p style=\"text-align: center\">d) engage in activities comprising quality assurance for the provided Services, and in the complaint handling procedure pursuant to Article XIII of these GTC,<\/p>\n<p style=\"text-align: center\">e) act as the Service Provider&#8217;s point of contact for receipt of any suggestions, comments or requests relating to the Task; the Technician must receive information about any organizational changes relating to the execution of the Task , or obstacles preventing due and proper execution of any Task without delay,<\/p>\n<p style=\"text-align: center\">f) contact the Person responsible for Work Procedure as and when needed, in particular for requesting any required collaboration.<\/p>\n<p style=\"text-align: center\">5.6 Unless agreed otherwise between the Client and the Service Provider, the Service Provider shall secure basic equipment and accessories, tools and working material required for the execution of the Task (e.g. marking pens, stickers, identification labels, pens, sheets of paper, forms, tapes and other materials as may be required), as well as any equipment required to secure safety and protection of health at the workplace, all of the preceding in the customary scope and quantity (hereinafter jointly &#8222;<i>Basic Work Aids<\/i>&#8222;).<\/p>\n<p style=\"text-align: center\">5.7 The Service Provider and Client may agree that the former shall also secure other work equipment or tools, such as desks, lighting fixtures, binding devices etc. (the &#8222;<i>Above Standard Aids<\/i>&#8222;), otherwise they are to be secured by the Client. The corresponding agreement with detailed description\/listing of the Above Standard Aids to be secured must be specified in the Order or recorded in writing later.<\/p>\n<h5 style=\"text-align: center\"><b>Article VI<br \/>\n<\/b><b>Place of execution of Task<\/b><\/h5>\n<p style=\"text-align: center\">6.1 Services according to these GTC are performed mainly in the Client&#8217;s premises, or in the Final Customer&#8217;s premises or on the Service Provider&#8217;s premises. The exact place of execution of the Task and the costs associated with such place, if any, must be specified in the Order.<\/p>\n<p style=\"text-align: center\">6.2 The Client is obliged to provide the Service Provider&#8217;s staff involved in the performance of any particular Task with access to the place of execution of the Task, if located in the Client&#8217;s, Final Customer&#8217;s or third party&#8217;s premises and to provide them with the required means (identification cards, chips, name tags, etc.).<\/p>\n<p style=\"text-align: center\">6.3 The Client is obliged to secure appropriate premises for the performance of the Services and activities related to the performance of the Services (such as supply and removal of materials) and to equip such premises with appropriate equipment\/devices allowing an efficient performance of the Services.<\/p>\n<p style=\"text-align: center\">6.4 It will be the Client&#8217;s responsibility to ensure that the place of execution of the Task meets all the requirements set out in applicable legal regulations, in particular those dealing with occupational safety and health and fire protection.<\/p>\n<h5 style=\"text-align: center\"><b>Article VII<br \/>\n<\/b><b>Time of Execution of Task<\/b><\/h5>\n<p style=\"text-align: center\">7.1 The Service Provider undertakes to secure that the execution of any Task will commence at the time agreed upon in the Order, otherwise in the customary time, considering the location and accessibility of the place of execution of the Task.<\/p>\n<p style=\"text-align: center\">7.1.1 Compliance of the Service Provider with the time of commencement of execution of the Task is conditional upon receiving the required collaboration to be provided by the Client pursuant to Article VIII of these GTC.<\/p>\n<p style=\"text-align: center\">7.2 The Duration of the performance of Services in hours will be continuously recorded in the Worksheet prepared by the Technician and confirmed by the Responsible person authorized to sign the Worksheet.<\/p>\n<p style=\"text-align: center\">7.3 The Duration of the performance of Services is to be recorded in the Worksheet which will also include the time required for:<\/p>\n<p style=\"text-align: center\">a) management and execution of logistics operations,<\/p>\n<p style=\"text-align: center\">b) packaging and associated organizational arrangements (e.g. ensuring compliance with the packaging regulation),<\/p>\n<p style=\"text-align: center\">c) informing the Technician and other Service Provider&#8217;s staff with internal regulations effective in a place of execution of the Task and possible changes of these regulations,<\/p>\n<p style=\"text-align: center\">d) idle times not caused by Service Provider&#8217;s staff,<\/p>\n<p style=\"text-align: center\">e) periods of time corresponding to duration of statutory breaks (e.g. lunch breaks),<\/p>\n<p style=\"text-align: center\">f) time required for organizational arrangements in support of Tasks (including meetings with departments for the purpose of execution of the Task),<\/p>\n<p style=\"text-align: center\">g) preparation of partial Worksheets (Article 9.4 of these GTC), reports and final documentation for any Task,<\/p>\n<p style=\"text-align: center\">h) provision of photo documentation (e.g. in order to record the quality of controlled Components or other parts).<\/p>\n<h5 style=\"text-align: center\"><b>Article VIII<br \/>\n<\/b><b>Client&#8217;s Collaboration<\/b><\/h5>\n<p style=\"text-align: center\">8.1 The Client is required to provide all the collaboration required for the execution of any Task to the Service Provider without limitation, such as:<\/p>\n<p style=\"text-align: center\">a) to provide all specialized technical information that may be required for due and proper performance of Services;<\/p>\n<p style=\"text-align: center\">b) to provide the Components that are to be the subject of the Services and\/or to provide access to such Components;<\/p>\n<p style=\"text-align: center\">c) to provide access to the place of execution of the Task;<\/p>\n<p style=\"text-align: center\">d) to secure work ambience that is in conformance with the applicable legal regulations dealing with occupational safety and health;<\/p>\n<p style=\"text-align: center\">e) to give any required additional instructions and clarifications of requirements relating to any particular Task;<\/p>\n<p style=\"text-align: center\">f) to secure work aids, tools and other equipment not provided by the Service Provider;<\/p>\n<p style=\"text-align: center\">g) to provide additional collaboration required under the provisions of these GTC (e.g. Articles 5.1 , 6.3 , 7.2 );<\/p>\n<p style=\"text-align: center\">h) to provide any collaboration, in particular as and when requested.<\/p>\n<p style=\"text-align: center\">8.2 If the Client fails to provide the required collaboration pursuant to the preceding section, the Service Provider will be entitled to discontinue the performance of Services.<\/p>\n<p style=\"text-align: center\">8.3 If the provision of Services is discontinued due to failure of the Client to provide the required collaboration, the Service Provider will not be deemed defaulting with the provision of Services while collaboration pursuant to Article 8.2 of these GTC is not being provided, and will not be liable for any damage occurring in causal relationship with such discontinuation; in such a case, the duration of discontinuation of the performance of services is deemed idle time not caused by the Service Provider&#8217;s staff pursuant to Article 7.3 letter d of these GTC.<\/p>\n<p style=\"text-align: center\">8.4 If the Client does not specify any Financial Department Officer responsible for invoicing-related matters in the Order, the Client will have the obligation to notify such staff member to the Service Provider in a provable manner within 10 days after signing of the Order.<\/p>\n<p style=\"text-align: center\">8.5 The provisions of this Article shall also apply accordingly to the Final Customer (eventually also to other third party), if any Task is executed either on the Final Customer&#8217;s premises or with the involvement of Components in the possession of the Final Customer; in such cases, the Client will be required to secure the Final Customer&#8217;s (or other third party&#8217;s) collaboration in the required extent (in particular according to the provisions of this Article) and will be liable for any non-collaboration by the Final Customer as if the collaboration had been refused by the Client itself.<\/p>\n<p style=\"text-align: center\">8.6 The Client shall inform the Service Provider in a specific and demonstrable way (for instance in the Order, Work Procedure, etc.) that a Task concerns the Components, which in the automotive industry are regarded as safety components or components with special features (e.g. safety features), usually distinctively labeled or labeled in a documentation i. e. D\/TLD-characteristics or ESD (hereafter as \u201c<i>Safety Component<\/i>\u201c) and take this situation into account in the Work Procedure, so that the Work Procedure would correspond to the fact that the Safety Component is being handled. If the Client fails to inform the Service Provider, the component shall not be considered a safety component for the purpose of the Task and the Service Provider shall not be liable for the consequences that may arise (i. e. improper handling or storage) and the Client is not entitled to set up any claim(s) originating from or related to the fact that the Component has actually been a Safety Component. The Client shall be solely liable for the deficiencies in the Work Procedure related to the handling of the Safety Component.<\/p>\n<h5 style=\"text-align: center\"><b>Article IX<br \/>\n<\/b><b>Worksheet and Partial Worksheets<\/b><\/h5>\n<p style=\"text-align: center\">9.1 The Technician will prepare a Worksheet concerning the provided Services.<\/p>\n<p style=\"text-align: center\">9.1.1 The Worksheet must include the number of hours of performance of Services by all Service Provider&#8217;s staff or the number of other measurable units quantifying the provision of Services, as long as these were defined in the Order (Article 4.2.1 letter b of these GTC.<\/p>\n<p style=\"text-align: center\">9.1.2 The Worksheet may also include:<\/p>\n<p style=\"text-align: center\">a) a list and quantities of Components that were the subject of Services and\/or type of the provided Services,<\/p>\n<p style=\"text-align: center\">b) information about the number of identified faulty Components, and the number of repaired Components,<\/p>\n<p style=\"text-align: center\">c) number of Service Provider&#8217;s staff involved in the performance of Services,<\/p>\n<p style=\"text-align: center\">d) remuneration for the provided Services,<\/p>\n<p style=\"text-align: center\">e) other facts\/information as may be demonstrably agreed upon between the Technician and the Person responsible for Work Procedure or the Responsible person authorized to sign the Worksheet.<\/p>\n<p style=\"text-align: center\">9.2 The Worksheet will be prepared after the execution of a Task or upon termination of a complete period (e.g. a week, 2 weeks period or a month, especially if the execution of a Task extends beyond 14 days). The Service Provider shall determine the frequency of preparation of the Worksheets, unless it is stated in the Order. Subject to demonstrable agreement between the Client and Service Provider, Worksheets may also be prepared at other mutually agreed times.<\/p>\n<p style=\"text-align: center\">9.3 Worksheets confirmed by the Responsible person authorized to sign the Worksheet (Article 4.2.2 letter b of these GTC) shall serve as the underlying document for invoicing purposes; if the Client named no such person in the Order, the person referred to in Article 10.3 of these GTC shall confirm the Worksheet by signature. The Client&#8217;s person confirming the Worksheet shall also state his\/her name, surname and position and\/or title opposite to his\/her signature. The Client&#8217;s person that is supposed to confirm a Worksheet prepared by the Service Provider according to the Client&#8217;s internal distribution of powers shall either confirm, or comment on the Worksheet within five (5) days after the date of receipt of the Worksheet by the Client and shall do so either by means of electronic message, letter or fax. If the Client provides no comment(s) on the Worksheet, the Worksheet is deemed approved also if it has not been approved at all in the above period (i.e. fiction of approval will apply). Worksheets will also be deemed approved if the Service Provider duly incorporates all the Client&#8217;s comments, such approval taking effect upon dispatching the revised new Worksheet.<\/p>\n<p style=\"text-align: center\">9.4 Upon the Client&#8217;s request, the Service Provider may also prepare partial Worksheets containing data as requested by the Client and will be prepared in a form and\/or at times as requested by the Client; nonetheless, the Service Provider will have the obligation to prepare partial Worksheets only if this is requested in the Order (Article 4.2.2 letter f of these GTC). Partial Worksheets shall not serve as underlying documents for invoicing purposes and serve only for the Client&#8217;s needs.<\/p>\n<h5 style=\"text-align: center\"><b>Article X<br \/>\n<\/b><b>Authorized Persons<\/b><\/h5>\n<p style=\"text-align: center\">10.1 The Service Provider&#8217;s persons authorized to sign Orders are:<\/p>\n<p style=\"text-align: center\">a) Service Provider&#8217;s Statutory Representative(s),<\/p>\n<p style=\"text-align: center\">b) Service Provider&#8217;s Chief Clerk, if appointed;<\/p>\n<p style=\"text-align: center\">c) Head of the Service Provider&#8217;s branch,<\/p>\n<p style=\"text-align: center\">d) Technicians,<\/p>\n<p style=\"text-align: center\">each of the above persons individually.<\/p>\n<p style=\"text-align: center\">10.2 If the Client does not appoint any particular Person responsible for Work Procedure in an Order, any Client&#8217;s person (in particular employee and\/or cooperating person) or possibly any Final Customer\u2019s person or any operator\/person of the Client\u2019s other third person, provided that such a third person participates in the Task actively (e. g. cooperation) or passively (e. g. review, receipt of the outcome of the Task), is authorized to act on behalf of the Client in matters reserved by these GTC to a Person responsible for Work Procedure. In such a case the Service Provider will have no obligation to investigate whether such person is not acting beyond his\/her powers; acts of such person will be fully binding for the Client, unless it will be proved that the Service Provider was incontestably aware of such acting beyond powers and failed to notify such fact to the Client without undue delay after having become aware thereof.<\/p>\n<p style=\"text-align: center\">10.2.1 The Client has the right to notify to the Service Provider, at any time and in a provable manner, the missing contact information pertaining to the Person responsible for Work Procedure, as well as to notify any changes in such information; The identity of the person making the notification on behalf of the Client must be clearly stated in the notification.<\/p>\n<p style=\"text-align: center\">10.3 The provisions of Article 10.2 of these GTC shall also apply accordingly to the Responsible person authorized to sign Worksheets (Article 4.2.2 letter b of these GTC) if not named in the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article XI<br \/>\n<\/b><b>Compensation for Provided Services<\/b><\/h5>\n<p style=\"text-align: center\">11.1 For the provided Services, the Client undertakes to pay the Service Provider a compensation at an amount as agreed upon in the Order with potential surcharges and costs resulting from these GTC, unless otherwise agreed in the Order.<\/p>\n<p style=\"text-align: center\">11.2 VAT at the statutory rate will be added to the compensation. Compensation will be invoiced according to the actual number of hours and\/or other quantifiable units (Article 4.2.1 letter b of these GTC) at which the Services were provided and as specified in a confirmed Worksheet in conformance with the provisions of this Article.<\/p>\n<p style=\"text-align: center\">11.3 Surcharges to the basic hourly remuneration as agreed in an Order for Services performed:<\/p>\n<p style=\"text-align: center\">a) at night-time 25%,<\/p>\n<p style=\"text-align: center\">b) on Saturdays (00.00 h \u2013 24.00 h) 50%,<\/p>\n<p style=\"text-align: center\">c) on Sundays and other non-working days e.g. public holidays (00.00 h \u2013 24.00 h) 100%.<\/p>\n<p style=\"text-align: center\">The following time periods of a week shall be deemed to be at night time \u2013 Mon.: 00.00 \u2013<\/p>\n<p style=\"text-align: center\">06.00 h; 22.00 \u2013 06.00 h of the next day, Tu. \u2013 Th.: 22.00 \u2013 06.00 h of the next day, Fri.:<\/p>\n<p style=\"text-align: center\">22.00 \u2013 24.00 h.<\/p>\n<p style=\"text-align: center\">The Service Provider is entitled to surcharges according to this Section also in the absence of specific agreement to that effect in an Order. If the surcharges are agreed in an Order in a different amount or are excluded, the provisions of the Order shall apply. If any of the time periods falls within several surcharges pursuant to letter a \u2013 c of this Article (e.g. public holidays on Saturday), surcharges shall be paid only once at a higher rate.<\/p>\n<p style=\"text-align: center\">11.4 In addition to the compensation for performed Services, the Client will be required to compensate the Service Provider for specific costs, if any, as agreed in an Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article XII<br \/>\n<\/b><b>Terms of Payment and Sanctions<\/b><\/h5>\n<p style=\"text-align: center\">12.1 Compensation for the provided Services will be payable under invoices the Service Provider will make out according to Orders and\/or Worksheets:<\/p>\n<p style=\"text-align: center\">a) upon the execution of a Task, or<\/p>\n<p style=\"text-align: center\">b) after the end of any given month for Services provided in that month, or<\/p>\n<p style=\"text-align: center\">c) after the end of a calendar week if the amount of compensation for Services performed in that calendar week exceeds EUR 2,000.-.<\/p>\n<p style=\"text-align: center\">12.2 Invoices will be due and payable within 14 days after the date of their delivery to the Client, unless a different maturity date is specified in the invoice. If a maturity date earlier than that set out in this Section is specified in any invoice, the maturity specified in this Section will be decisive in the case of the Client&#8217;s delay in settlement of an invoice.<\/p>\n<p style=\"text-align: center\">12.3 By placing an Order with the Service Provider (Article IV of these GTC), the Client consents to making out its invoice in an electronic form. However, the Service Provider is entitled to send an invoice in a paper form instead of an electronic form, in particular if the Service Provider does not have an e-mail address for the delivery of electronic invoices.<\/p>\n<p style=\"text-align: center\">12.3.1 The Service Provider will mail invoices preferably to the Client&#8217;s person having placed the Order, or to the person the Client named in the Order; nonetheless, invoices may be mailed also to the Client&#8217;s general e-mail address as known to the Service Provider or as specified on the Client&#8217;s web page, in particular if the invoice is returned as undelivered from the addresses referred to in the first part of the sentence before the semicolon, or if no notification confirming the receipt is returned from such addresses.<\/p>\n<p style=\"text-align: center\">12.3.2 The Service Provider may also comply with the Client&#8217;s request to provide a paper copy of an invoice sent in later.<\/p>\n<p style=\"text-align: center\">12.4 Invoices must comply with all the requirements for a tax invoice, they must be made out in conformance with the provisions of these GTC and must be properly delivered to the Client.<\/p>\n<p style=\"text-align: center\">12.5 Invoices must be accompanied with copies of relevant Worksheets confirmed according to the provisions of these GTC evidencing the legitimacy of invoicing.<\/p>\n<p style=\"text-align: center\">12.6 The Client, if delaying in the settlement of any invoice, will be required to pay to the Service Provider a statutory late payment interest of the invoiced amount for each started day of delay.<\/p>\n<h5 style=\"text-align: center\"><b>Article XIII<br \/>\n<\/b><b>Guarantee of Quality and Liability for Defects<\/b><\/h5>\n<p style=\"text-align: center\">13.1 The Service Provider holds Integrated Management System Certificates ISO 9001:2015, ISO 14001:2015, and BS OHSAS 18001:2007, that are a guarantee of the quality of the provided Services. The Service Provider undertakes to perform Services with due professional care and at a quality guaranteed under the above Certificates.<\/p>\n<p style=\"text-align: center\">13.2 To ensure proper quality of Services, the Service Provider undertakes to carry out continuous monitoring of the Services and if any obstacles on the Client&#8217;s side hindering the achievement of the proper quality of the provided Services are identified, the Service Provider shall notify without delay such fact (primarily through the Technician) to the Person responsible for Work Procedure ; if the Technician conveys such information verbally, he will be required to re-send the information to the Person responsible for Work Procedure by fax or e-mail, if the required contact information is specified in the Order or notified by the Client to the Service Provider pursuant to Article 10.2.1 of these GTC. The Person responsible for Work Procedure will also be authorized to monitor the quality of the provided Services; if doubts about the quality of the provided Services arise, the Person responsible for Work Procedure will notify such fact without delay to the Technician. The Technician, after having consulted and confirmed such doubts concerning the quality of the provided Services with the Person responsible for Work Procedure may order a repeated check of the quality of the Components associated with removal of the identified defects, if any, whereof a written record will be prepared to be signed by the Technician and the Person responsible for Work Procedure. If the repeated check of quality reveals faulty performance of Services, the Service Provider will not be entitled to any compensation for the time corresponding to the duration of the repeated check. If no faulty performance is revealed by the repeated check, the time corresponding to the duration of the repeated check recorded in a Worksheet will be deemed time of provision of Services for which the Service Provider will be entitled to a compensation in the same amount as for the provision of Services according to the relevant Order in line with the provisions of these GTC.<\/p>\n<p style=\"text-align: center\">13.3 If it is revealed after the Services will have been performed, and in any case during the first incorporation of Components into relevant equipment whose first direct part is a Component (such as a larger component, system component, module, integrated module, automobile, etc.) at the latest, that the Services have not been provided at the guaranteed quality, the Client will be required to notify the identified defects in the provided Services in writing and demonstrably to the Service Provider (the &#8222;<i>Complaint<\/i>&#8222;) without undue delay and in any case within 2 days after the Client has become aware of the relevant defect, otherwise the Client&#8217;s right to enforce any claim(s) under the liability for defects in the provided Services will cease to exist after the lapse of the above period. Notwithstanding the foregoing, the right to make a Complaint will cease to exist in any case after 6 months after the provision of Services to which the Complaint relates. Failure to make a Complaint in accordance with this Article relieves the Service Provider from liability for any damage preventable (at least theoretically) by making the Complaint and its processing by the Service Provider.<\/p>\n<p style=\"text-align: center\">13.4 The Service Provider will not be liable for defects occurring as a result of:<\/p>\n<p style=\"text-align: center\">a) improper or incorrect handling of the subject of performance of Service by a person other than the Service Provider after the Service has been performed,<\/p>\n<p style=\"text-align: center\">b) the fact that the Service Provider marked the subject of Services, or any of its part, as unfit for use and\/or not meeting the requirements resulting from the Work Procedure and the Client (or a Client&#8217;s person, such as the Final Customer) has released such item for subsequent use and\/or in further circulation despite such fact,<\/p>\n<p style=\"text-align: center\">c) defects\/insufficiencies in the Work Procedure which, nonetheless, have been approved by the Client,<\/p>\n<p style=\"text-align: center\">d) non-compliance with obligation to label the Component as a Safety Component pursuant to Article 8.6 of these GTC,<\/p>\n<p style=\"text-align: center\">e) a Force Majeure event; for the purposes of these GTC, a Force Majeure event is deemed (without limitation) a war, invasion, acts of foreign adversary, foreign adverse acts, civil war, mutiny, acts of civil disobedience, consequences of military or usurping powers, confiscation or nationalization or seizure or destruction under an order, or in the course of execution of any order issued by governmental or other public bodies, consequences of the use of any military weapons utilising nuclear fission or radioactivity irrespective of whether at the time of peace or war, industrial incidents, natural disasters, protracted power failures, crisis and\/or other emergency circumstance(s); however, events such as, without limitation, shortage of qualified labour force, non-performance of obligations by persons cooperating with the Contracting Parties, unfavourable economic situation of a Contracting Party will not be deemed Force Majeure events.<\/p>\n<p style=\"text-align: center\">13.5 The Client will be required to provide the Service Provider with all the necessary collaboration (particularly, but not limited to the Service Provider\u2019s request) required in the process of verification of a Complaint; in particular, the Client is required to provide photographic evidence, background documentation, records of communication, data held by the Client or Final Customer and relating, or that may be relating to the Complaint and\/or the Service being the subject matter of the Complaint.<\/p>\n<p style=\"text-align: center\">13.5.1 Breach of the obligation of the Client referred to in Article 13.5 of these GTC will result in voiding of any entitlements under defects about which the Complaint has been made.<\/p>\n<p style=\"text-align: center\">13.6 The processing of any Complaint must commence without undue delay after its placing and not later than within 10 business days, and the Complaint must be resolved in the shortest possible time. The Service Provider undertakes to either acknowledge or dismiss a Complaint within 30 days of its placing. The period in accordance with the previous sentence shall be extended by the time the Service Provider is not able to process the Complaint due to a request of collaboration pursuant to Article 13.5 of these GTC (i.e. by the time passing from the request of collaboration to its provision).<\/p>\n<p style=\"text-align: center\">13.6.1 If a Compliant is legitimate The Client is entitled to an adequate discount on the price invoiced for a Task; this applies only if the Service Provider fails to notify the Client, on the basis of the Complaint within the period for acknowledgement or dismissal of the Complaint (Article 13.6 of these GTC), that he will ensure a free removal of identified defects. The Service Provider has a right to choose how the Complaint should be resolved. If the Service Provider removes the defect free of charge, the Client is not entitled to an adequate discount.<\/p>\n<p style=\"text-align: center\">13.6.2 If a Complaint concerning Services for handling or control of Components is legitimate, the Service Provider is entitled to require the re-delivery, and the Client is obliged to comply with the request of re-delivery, of all Components subject of the provision of Services about which the Complaint has been made (except the Components demonstrably incorporated into a thing the Components are part of), in a way that enables the Service Provider to remove the complained defects free of charge from other Components in order to avoid possible damage; the breach of this obligation by the Client results in a lapse of Client&#8217;s right to enforce any claim(s) under the liability for defects or under the liability for damage to the extent stated in Article 14.4.1 of these GTC.<\/p>\n<p style=\"text-align: center\">13.6.3 The Client is entitled, in exceptional cases, to secure the removal of a defect by a third party at the expense of the Service Provider, however, for reimbursement of the costs thus incurred by the Service Provider, the following requirements must be met:<\/p>\n<p style=\"text-align: center\">a) the Client has made a Complaint properly in accordance with these GTC and the Service Provider has not taken a chance to handle the Complaint or has failed to resolve the Complaint within the period of time according to these GTC or within the period of time agreed in a separate written agreement with the Client, or the Service Provider has demonstrated in writing that he has agreed with removal of a defect by a third party.<\/p>\n<p style=\"text-align: center\">b) the Client has allowed the Service Provider to perform the control of the result of a Task (in particular by a repeated control of the parts to which the Task relates), as far as the Task pursuant to Article 3.1 letter a. of these GTC is concerned.<\/p>\n<p style=\"text-align: center\">c) repeated sorting\/repair\/or another service provided by a third party removing the defect is executed to a comparable extent as a Task to which the removal of a defect relates to (in particular in terms of time consumption, Work procedure and costs compared to the price of the Task), and relevant documents demonstrating this comparable extent have been submitted to the Service Provider.<\/p>\n<p style=\"text-align: center\">The Client and the Service Provider may provably and in writing agree on a different terms of the reimbursement of costs according to this Article.<\/p>\n<p style=\"text-align: center\">13.7 If the Client routinely uses 8D-Report, the Service Provider shall provide to the Client an 8D-Report according to 8D time limits on Client&#8217;s request.<\/p>\n<p style=\"text-align: center\">13.8 If a written record of the manner of handling of a Complaint is made, such report must be signed by the Client and the Service Provider&#8217;s authorized person referred to in Article 10.1 of these GTC. The Client has the right to include any comments or positions in the written report.<\/p>\n<p style=\"text-align: center\">13.9 In the written report on the manner of handling of a Complaint, the Contracting Parties are always free to also agree on an alternative manner of handling and\/or resolution of a Complaint.<\/p>\n<h5 style=\"text-align: center\"><b>Article XIV<br \/>\n<\/b><b>Ownership of Components; Liability for Damages and Compensation for Damages<\/b><\/h5>\n<p style=\"text-align: center\">14.1 The Service Provider shall not become the owner of Components received for the purpose of the execution of a Task.<\/p>\n<p style=\"text-align: center\">14.2 The Service Provider shall be liable for any culpable conduct by its staff resulting in any damage to, loss or destruction of Components received by the Service Provider from the Client (and\/or Final Customer) for the purpose of the execution of a Task, if such conduct occurs in the course of the execution of a Task; however, the Service Provider will not be liable for such culpable conduct if such damage to, loss or destruction of Components would occur regardless of such culpable conduct, or where a conduct was concerned through which the Service Provider&#8217;s staff averted a direct threat for which the staff was not responsible, or if the damage was caused in defense against an imminent or continuing attack. The Service Provider shall not be liable for damages in the cases specified by the law (e.g. if the breach of obligations was caused by circumstances excluding liability).<\/p>\n<p style=\"text-align: center\">14.3 If damage occurs for which the Service Provider is liable pursuant to section 14.2 of these GTC, the damage shall be corrected through restoration in the original condition or pecuniary compensation, as the Service Provider may decide.<\/p>\n<p style=\"text-align: center\">14.4 Limits of compensation<\/p>\n<p style=\"text-align: center\">14.4.1 The Service Provider shall be liable for the damages caused by his defective performance and not rectified as a part of the Complaint resolution, which has been made in accordance with these GTC. If the Client has not provided the Service Provider with Components for control on his request in accordance with the Article 13.6.2 of these GTC, the Client is not entitled to claim damage resulting from this unrealized control or the damage that could have been prevented by such free control.<\/p>\n<p style=\"text-align: center\">14.4.2 The Service Provider shall also be liable for any damage caused, while performing his activities, to the Client&#8217;s assets other than referred to in Article 14.4.1 of these GTC.<\/p>\n<p style=\"text-align: center\">14.4.3 If entitlement to a compensation for damages occurs, the Service Provider shall make a claim against his insurance company for the indemnity payments due to an event of a covered loss.<\/p>\n<p style=\"text-align: center\">14.4.4 The Service Provider will compensate for full damages and in any case up to the indemnity payment received by the Service Provider from the insurance company or provided to him by his insurance company under the liability insurance concluded between the Service Provider and his insurance company, with a condition precedent of the indemnity payment by insurance company. If the insurance company remits the indemnity payment to the Service Provider and not directly to the Client, the Service Provider shall allocate the received indemnity payment within 15 days of the day the Service Provider has received such payment from his insurance company and the Client has specified in a demonstrable way the account number where the compensation for damages should be paid.<\/p>\n<p style=\"text-align: center\">14.4.5 If, for any reason, an insurance company fails to remit the indemnity payment due to an event of a covered loss within 6 months of the day the Service Provider has claimed it, the Service Provider undertakes to provide the Client with the payment under the liability for damage up to the amount of the value of a Task to which the damage relates, while in a case of Tasks the execution of which extends beyond 1 month, the value of a Task shall be determined as the average of the Task&#8217;s values (invoiced amounts) for the last 6 months of the execution of the Task (or for the months of duration of the Task, if the Task lasts more than a month but less than 6 months), unless otherwise agreed in the Order. The provision of Article 14.4.4 shall not be affected, i. e. if the Service Provider&#8217;s insurance company remits the indemnity payment after the Service Provider has compensated the damage in accordance with the first sentence of this Article, the Client is entitled to indemnity payment in an amount that equals to a difference between the indemnity payment and the payment received in accordance with the first sentence of this Article; if the Client received more than he has been entitled to (in particular as a result of a direct payment from the insurance company), the difference must be returned to the Service Provider.<\/p>\n<p style=\"text-align: center\">14.4.6 If the insurance company, for whatever reason, has refused to remit the indemnity payment, the amount of payment set out in Article 14.4.5 of these GTC shall be deemed as the limit of compensation.<\/p>\n<p style=\"text-align: center\">14.4.7 Provable fault of the Service Provider is a prerequisite for the entitlement to a compensation for damages against the Service Provider. The Client and the Service provider undertakes to provide to each other any necessary collaboration, in particular collaboration requested by other party (including the provision of any necessary documentation), so i\/ it would be possible to claim incurred damage under the Service Provider\u2019s insurance, ii\/ the Service Provider\u2019s liability would be apparent without any doubts; if this obligation is breached, any periods related to the compensation for damage shall be prolonged by the time of delay with its compliance. The collaboration in accordance with this Article also concerns taking actions to minimize the damage.<\/p>\n<p style=\"text-align: center\">14.4.8 The Service Provider is in any case entitled to compensate the damage by restitution to the original state. The Client is not entitled to deny this right to the Service Provider, otherwise the Service Provider shall not be liable for damage.<\/p>\n<p style=\"text-align: center\">14.4.9 If the Service Provider is liable for damages together with other persons (proportional liability), the Service Provider shall be liable for damages to the Client only according to the extent of his liability. If there is a reasonable and demonstrable doubt about the infliction of damage by the Service Provider, the entitlement to compensation for damage is not established.<\/p>\n<p style=\"text-align: center\">14.4.10 Notwithstanding the other provisions of these GTC, only tangible damage shall be compensated and the Client is not entitled to the compensation for intangible damage (e.g. damage to reputation, goodwill, know-how etc.) or the compensation for lost profits, fines, penalties or default interests. The Client is also not entitled to the compensation for damage caused to third parties that the Client would like recover from the Service Provider under his right of recourse<i>.\u00a0<\/i>The Client and the Service Provider may in writing and in a demonstrable way agree otherwise.<\/p>\n<p style=\"text-align: center\">14.4.11 Notwithstanding the other provisions of these GTC, the maximum amount of compensation for damage from one damage event shall be 100,000 \u20ac (one hundred thousand euros).<\/p>\n<h5 style=\"text-align: center\"><b>Article XV<br \/>\n<\/b><b>Service of Documents, Confidentiality of Information and Confidentiality Obligation<\/b><\/h5>\n<p style=\"text-align: center\">15.1 Any notices, requests, demands, requests for consent or any other communication served by one Contracting Party to the other in e-mail, fax or documentary forms shall require a response from the other Contracting Party in the same or similar manner, i.e. response must be made also in e-mail, fax or documentary form allowing for unambiguous recording of the contents of the response. In the case of non-compliance with the form of the response, the burden of evidence with respect to the contents and delivery of the response rests on the sender.<\/p>\n<p style=\"text-align: center\">15.2 Fax communication may only be used if it is specifically agreed in the Order; otherwise the fax message shall not be considered to be delivered (regardless of the actual delivery) and the provision of the Article 15.2.1 shall not be applied. The provisions of this Article ( 15.2 ) shall not apply to the actual conclusion of contractual relationship between the Client and the Service Provider by fax in accordance with the Article IV of these GTC.<\/p>\n<p style=\"text-align: center\">15.2.1 Contents of a fax transaction shall be deemed delivered if the sender can obtain a fax machine-generated printout confirming its error-free delivery. If any problem of technical nature occurs during the process of transmission of fax rendering the contents of the message impossible to read, the receiving Contracting Party is required to inform thereof the sending Contracting Party without undue delay and to request repeated delivery of the fax message and\/or delivery in an alternative way. The Service Provider receives fax communication on working days from 8:30 o&#8217;clock until 15:30 o&#8217;clock (the &#8222;<i>Hours of Operation<\/i>&#8222;); fax messages delivered to the Service Provider outside the above Hours of Operation shall be deemed delivered at the beginning of the subsequent Hours of Operation (i.e. at 8:30 o&#8217;clock of the next immediately following working day). The provisions of Article 15.2 of these GTC shall not be affected by the provision of this Article.<\/p>\n<p style=\"text-align: center\">15.3 Contents of an e-mail shall be deemed delivered if i) its receipt and\/or review is acknowledged manually, ii) the e-mail reply containing the original e-mail message that is to be delivered has been received; only an automatic reply without intervention of the addressee shall not be deemed proof of due and proper delivery.<\/p>\n<p style=\"text-align: center\">15.4 Written communication exchanged between the Contracting Parties shall be deemed duly delivered:<\/p>\n<p style=\"text-align: center\">a) on the date of its actual delivery to the addressed Contracting Party;<\/p>\n<p style=\"text-align: center\">b) on the date of futile expiry of the period for collection at the post office, also if the addressee was not aware of the deposition;<\/p>\n<p style=\"text-align: center\">c) on the date of an unsuccessful attempt to deliver the communication, if the delivery was obstructed by intentional act of the addressee, in particular by addressee&#8217;s refusal to receive the communication.<\/p>\n<p style=\"text-align: center\">15.5 The Contracting Parties shall treat confidential all and any facts of which they become aware in association with performance provided under a contractual relationship constituted according to these GTC and which relate to the other Contracting Party, if such information is of a provable commercial significance to the other Contracting Party or other competitors on the market.<\/p>\n<p style=\"text-align: center\">15.5.1 Confidential information shall also be deemed all facts and information comprising trade secrets in the sense of Section 17 of Act No. 513\/1991 Coll. The Commercial Code, as amended, and also any information provably and unambiguously identified as confidential by the other Contracting Party. Without prejudice to the above statements, confidential information shall also be any information that is not publicly accessible, information of technical, commercial or other nature marked by either of the Contracting Parties as confidential, or that is required to be treated (having regard to the circumstance known to the other Contracting Party at the time of their disclosure) as confidential, or any information the nature of which indicates to any reasonably informed person that such information is confidential. Confidential information shall also be deemed any information of technical, trade or commercial nature (including product plans, development plans, forecasts, analyses and strategies), specifications, plans, charts, training materials, formulas, sketches, models, samples, procedures, ideas and inventions (also if not subject to special protection), data, software, or documentation in any form, whether on any material carrier or provided verbally, as well as information received from a person other than a Contracting Party, provided that such other person is subject to the confidentiality obligation. Confidential information shall also be deemed information concerning the situation of either of the Contracting Parties, its products, processes, performance and also prices, surcharges and costs agreed in the Orders.<\/p>\n<p style=\"text-align: center\">15.5.2 To avoid disputes about the nature of information, the Contracting Parties have agreed that a Party disclosing information that is required to be deemed confidential to the other Party, pursuant to the provisions of this Article and it is not clear from the nature of the matter that it is a confidential information as specified in Article 15.5.1 , shall unambiguously mark such information as confidential.<\/p>\n<p style=\"text-align: center\">15.6 The confidentiality obligation shall apply even after the termination of contractual relationship incorporating these GTC. The Contracting Party may be discharged of this obligation only by other Contracting Party\u2019s written declaration. The confidentiality obligation shall pass onto the Parties&#8217; successors in title.<\/p>\n<p style=\"text-align: center\">15.7 The confidentiality obligation shall not apply to facts that:<\/p>\n<p style=\"text-align: center\">a) are or will be made available to employees or third persons in relation to performance of activities under the contractual relationship established pursuant to these GTC on the &#8222;need to know&#8221; basis due to their work position, office held and\/or their role in the performance under the contract, provided that the relevant Contracting Party is required to inform such person about the confidential nature of the disclosed information;<\/p>\n<p style=\"text-align: center\">b) were provably obtained from a third person that is authorized to disseminate such information; or<\/p>\n<p style=\"text-align: center\">c) have become publicly known without the breach of confidentiality obligation by any of the Contracting Parties,<\/p>\n<p style=\"text-align: center\">d) have been developed by a Contracting Party independently and without using any confidential information according to the provisions of this Article.<\/p>\n<p style=\"text-align: center\">15.8 The following will not be considered a breach of the confidentiality obligation:<\/p>\n<p style=\"text-align: center\">a) disclosure of information to third persons holding an interest in the company of either of the Contracting Parties, provided that such persons are informed in advance about, and subjected in writing to the confidentiality obligation;<\/p>\n<p style=\"text-align: center\">b) disclosure of information to legal advisors or other representatives, who are required to abide by the confidentiality obligations by the operation of law, for the purpose of due and proper performance of their activities, provided that such persons must be informed in advance of the confidential obligation related to the matter in question;<\/p>\n<p style=\"text-align: center\">c) disclosure of information after the other Contracting Party&#8217;s prior written consent to the disclosure of individual information protected by the confidentiality obligation has been obtained;<\/p>\n<p style=\"text-align: center\">d) disclosure of information to relevant authorities for the purposes of judicial proceedings, arbitration proceedings and\/or proceedings before any other public authority, provided that such authority must be informed in advance about the confidential nature of the disclosed information to allow it to take necessary precautions (e.g. holding closed proceedings);<\/p>\n<p style=\"text-align: center\">e) disclosure of information to a governmental, bank, tax or other authority with supervisory powers that is authorized and competent to request such information in compliance with the applicable legal regulations, provided that such authority must be informed in advance about the confidential nature of the disclosed information to allow it to take necessary precautions (e.g. holding closed proceedings),<\/p>\n<p style=\"text-align: center\">f) disclosure of information a Contracting Party is required to make by the operation of law.<\/p>\n<p style=\"text-align: center\">15.9 The Contracting Parties further undertake to protect any information pertaining to the other Contracting Party that are subject to confidentiality pursuant to this Article at least in the same extent as if such Party&#8217;s own information was concerned and undertake to impose a confidentiality information of the same scope also on their organizational units\/branches, managerial staff or employees (and also cooperating persons) coming in contact with such information and each of the Contracting Parties shall be fully liable for breaches of obligations by such persons.<\/p>\n<p style=\"text-align: center\">15.10 The confidentiality obligation shall continue for the term of the contractual relationship established in conformance with these GTC and thereafter for one (1) additional year and shall pass onto the Parties&#8217; successors in title, if any.<\/p>\n<h5 style=\"text-align: center\"><b>Article XVI<br \/>\n<\/b><b>Common and Final provisions<\/b><\/h5>\n<p style=\"text-align: center\">16.1 Contractual relationships between the Contracting Parties not addressed in these GTC or any Order shall be governed by the applicable provisions of generally binding legal regulations of the country of residence of the Service Provider (i.e. the Slovak Republic) including, without limitation, the applicable provisions of the Commercial Code (in particular those dealing with contracts for work), as amended. Should these GTC and\/or the Order address certain relationships between the Contracting Parties in a manner other than that required by the applicable legal regulations, these GTC and contractual arrangements shall prevail, provided that conflict with a legal provision that may be derogated from or application of which may be excluded (in the case of a conflict, the discretionary provision shall be deemed excluded) is concerned. In the case of a conflict between these GTC and an Order, preference should be given to the Order.<\/p>\n<p style=\"text-align: center\">16.1.1 If a contractual relationship between the Service Provider and Client has been established under a separate contract (i.e. not under an Order pursuant to Article IV of these GTC), references in these GTC to Orders shall be references to such separate contracts.<\/p>\n<p style=\"text-align: center\">16.2 For the purposes of determination of jurisdiction, the place of performance under contract shall be deemed the place of the execution of a Task (Article 4.2.1 letter c of these GTC). If the provisions dealing with conflicts of law allow for the selection of a particular governing law, relationships between the Service Provider and the Client, established according to these GTC, shall be governed by the Slovak law. Should the conflict of law provisions allow for the selection of jurisdiction, then any disputes between the Service Provider and the Client arising out of contractual relationships established according to these GTC shall be resolved by the competent Slovak courts.<\/p>\n<p style=\"text-align: center\">16.3 Should any provision of these GTC be invalid, the validity of other provisions shall not be affected.<\/p>\n<p style=\"text-align: center\">16.4 These GTC shall become valid and effective on the date written in the heading. As on the same date, the GTC issued by the Service Provider before 1. November 2018 cease to be valid and effective; nonetheless, contractual relationships established under Orders incorporating then valid GTC shall be governed by the then valid GTC.<\/p>\n<p style=\"text-align: center\">16.5 The Service Provider is entitled to unilaterally amend these GTC at anytime. The Contractual relationship between the Client and Service Provider established according to a particular Order shall be governed by the GTC as valid and in effect at the time of proper delivery of the confirmed Order to the Service Provider.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37991\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37991\" aria-controls=\"collapse37991\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN CZ s.r.o. \u2013 A Cseh K\u00f6zt\u00e1rsas\u00e1g \u00e1ltal\u00e1nos \u00fczleti felt\u00e9telei. \u00c9rv\u00e9nyesek 1.10.2015-t\u0151l 31.12.2018-ig\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37991\" data-parent=\"#sp-ea-3799\" role=\"region\" aria-labelledby=\"ea-header-37991\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\"><strong>General Terms and Conditions of HOLLEN CZ s.r.o. in Czech Republic<\/strong><\/p>\n<p style=\"text-align: center\"><i>As of 10.01.2015<\/i><\/p>\n<h5 style=\"text-align: center\"><b>Article I.<br \/>\nIntroductory Provisions<\/b><b>\u00a0<\/b><\/h5>\n<p style=\"text-align: center\">1.1\u00a0\u00a0\u00a0\u00a0 These General Business Terms and Conditions (hereinafter referred to as the &#8222;GBTC&#8221;) modify the relationship between the company HOLLEN CZ s.r.o., registered office: Jir\u00e1skova 528\/51, 293 01 Mlad\u00e1 Boleslav, Company ID No.: 289 78 013, listed in the Commercial Register at the Prague Municipal Court, Section C, File 157357 (hereinafter referred to as the \u201cService Provider&#8221;) and the party which Tasks its services defined in Art. 3 of these GBTC (hereinafter referred to as the &#8222;Client&#8221;) if the Service Provider and the Client have not entered into a specific contract for the provision of services in which these GBTC do not apply.<\/p>\n<h5 style=\"text-align: center\"><b>Article II.<br \/>\nDefinition of terms<\/b><\/h5>\n<p style=\"text-align: center\">1.2\u00a0\u00a0\u00a0\u00a0\u00a0<b>Service Provider<\/b>\u00a0\u2013 the legal entity which provides services in accordance with these GBTC. (i.e. HOLLEN CZ s.r.o.).<\/p>\n<p style=\"text-align: center\">1.3\u00a0\u00a0\u00a0\u00a0\u00a0<b>Client<\/b>\u00a0\u2013 a legal entity which Tasks services from the Service Provider in accordance with these GBTC.<\/p>\n<p style=\"text-align: center\">1.4\u00a0\u00a0\u00a0\u00a0\u00a0<b>Final Customer<\/b>\u00a0\u2013 a legal entity for whom components regarding the provision of services in accordance with these GBTC are intended.<\/p>\n<p style=\"text-align: center\">1.5\u00a0\u00a0\u00a0\u00a0\u00a0<b>Component<\/b>\u00a0\u2013 a part, goods, a semi-finished product, material or any other combination of these, which relate to services provided in accordance with these GBTC.<\/p>\n<p style=\"text-align: center\">1.6\u00a0\u00a0\u00a0\u00a0\u00a0<b>Order<\/b>\u00a0\u2013 a document with which the Client makes a specific Task, and which is drawn up, delivered and signed pursuant to Article IV of these GBTC. Upon acceptance of a Order by the Service Provider established pursuant to Art. IV of these GBTC, the Service Provider and Client shall enter into a contractual relationship.<\/p>\n<p style=\"text-align: center\">1.7\u00a0\u00a0\u00a0\u00a0\u00a0<b>Task<\/b>\u00a0\u2013 a service or collection of services pursuant to these GBTC which relates to components and is provided on the basis of a specific Order.<\/p>\n<p style=\"text-align: center\">1.8\u00a0\u00a0\u00a0\u00a0\u00a0<b>Quality Department Operative<\/b>\u00a0\u2013 a responsible person of the Client designated for the appropriate Task in a Order; on the basis of a decision of the Client this person may also be a person of the Final Customer, however under these GBTC the Client is bound by this person&#8217;s actions.<\/p>\n<p style=\"text-align: center\">1.9\u00a0\u00a0\u00a0\u00a0\u00a0<b>Service Provider\u2019s Staff<\/b>\u00a0\u2013 employees or other co-workers of a person of the Service Provider or its subcontractors, who ensure the provision of services to the Client pursuant to these GBTC on behalf of the Service Provider. These include in particular operators, technicians and coordinators<\/p>\n<p style=\"text-align: center\">1.9.1\u00a0<b>Technician<\/b>\u00a0\u2013 a responsible person of the Service Provider designated for a corresponding Task specified in a Order.<\/p>\n<p style=\"text-align: center\">1.10\u00a0<b>Work Procedure<\/b>\u00a0\u2013 a key written operating document containing a detailed description of individual steps implemented on components which make up the subject matter of a Task.<\/p>\n<p style=\"text-align: center\">1.11\u00a0<b>Worksheet<\/b>\u00a0\u2013 a document confirming the type and scope of provided services, which is a supporting document for invoicing.<\/p>\n<p style=\"text-align: center\">1.12\u00a0<b>8D<\/b>\u00a0\u2013 a common and standardly used method in the automotive industry for quality enhancement in production and for resolving various problems, including claims.<\/p>\n<h5 style=\"text-align: center\"><b>Article III.<br \/>\nServices<\/b><\/h5>\n<p style=\"text-align: center\">1.13 Services provided in accordance with these GBTC include in particular:<\/p>\n<p style=\"text-align: center\">a) services in the area of product quality assurance and\/or processes which mainly include the inspection of components connected with sorting activities and potential correction work and supplementary modifications,<\/p>\n<p style=\"text-align: center\">b) any other services related to the quality assurance of components including production support, workshop work, logistics and assistance services.<\/p>\n<p style=\"text-align: center\">(hereinafter referred to as\u00a0<b><i>&#8222;Services&#8221;<\/i><\/b>)<\/p>\n<p style=\"text-align: center\">1.14 Specific types and scopes of provided services are specified in a contract\/Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article IV.<br \/>\nTasking Services<\/b><\/h5>\n<p style=\"text-align: center\">1.15 Services pursuant to these GBTC are provided on the basis of an individual contract or a special Order confirmed by both parties where, in the case of a Order, a contractual relationship between the Service Provider and the Client shall be entered into once a Order from the Client, drawn up pursuant to these GBTC, is accepted. These GBTC are also part of a contractual relationship which arises based on the preceding clause.<\/p>\n<p style=\"text-align: center\">1.16 A Order must be made out in writing either in printed form (paper or fax) or in electronic form and must be delivered:<\/p>\n<p style=\"text-align: center\">a) electronically (particularly by e-mail with a scan of the paper Task form in an attachment or an electronic file bearing an electronic signature),<\/p>\n<p style=\"text-align: center\">b) by fax or in person<\/p>\n<p style=\"text-align: center\">1.16.2\u00a0\u00a0 A Order must contain:<\/p>\n<p style=\"text-align: center\">a) the designation of the component or components which are to be the subject matter of the provided services in the Task,<\/p>\n<p style=\"text-align: center\">b) specification and a description of the Tasked services including measurable units relevant to the Task (e.g. quantity, time) if it is possible within the Task,<\/p>\n<p style=\"text-align: center\">c) the place of performance of the Task (point 6.1 of these GBTC),<\/p>\n<p style=\"text-align: center\">d)\u00a0 the date of commencing implementation of the Task,<\/p>\n<p style=\"text-align: center\">e) a specific technician for the given Task,<\/p>\n<p style=\"text-align: center\">f) remuneration for the Tasked services,<\/p>\n<p style=\"text-align: center\">g) the name, surname and position of the person signing the Task form on behalf of the Client,<\/p>\n<p style=\"text-align: center\">h) a declaration of the parties stating that these GBTC are a part of the contractual relationship which has been entered into based on an accepted Order.<\/p>\n<p style=\"text-align: center\">1.16.3\u00a0\u00a0 A Order must also contain:<\/p>\n<p style=\"text-align: center\">a) the anticipated date of completion of the provided services,<\/p>\n<p style=\"text-align: center\">b) the name of a specified person who is authorised to sign a Worksheet on the part of the Client,<\/p>\n<p style=\"text-align: center\">c) a specified Quality Department Operative ,<\/p>\n<p style=\"text-align: center\">d) a specified responsible employee of the Client&#8217;s financial department in matters of invoicing (an appropriate person to ensure payment of an invoice),<\/p>\n<p style=\"text-align: center\">e)\u00a0 requirements for the ensuring of supplies by the Service Provider (point 5.7 of these GBTC),<\/p>\n<p style=\"text-align: center\">f) requirements for the form and frequency of provided sub-reports (point 9.4 of these GBTC),<\/p>\n<p style=\"text-align: center\">g) a work procedure (point 5.1 of these GBTC),<\/p>\n<p style=\"text-align: center\">h) a specification of special types of expenses which the Client shall pay to the Service Provider (point 11.4 of these GBTC),<\/p>\n<p style=\"text-align: center\">i) a Order number,<\/p>\n<p style=\"text-align: center\">j) a request for the sending of a paper invoice (point 12.3.2 of these GBTC),<\/p>\n<p style=\"text-align: center\">k) a person to whom an electronic invoice is to be delivered (point 12.3.1 of these GBTC),<\/p>\n<p style=\"text-align: center\">l) any other potential requirements, conditions and agreements.<\/p>\n<p style=\"text-align: center\">1.16.4\u00a0\u00a0 Multiple Quality Department Operative s may be specified in a Order (or an attachment). Their mutual assignment of individual competences resulting from these GBTC (e.g. the right to sign a work procedure and its annexes, the right to act as part of the claims process, etc.) may also be specified.<\/p>\n<p style=\"text-align: center\">1.17 Order forms created by the Service Provider are given priority use for Tasks. The Service Provider shall pre-complete a Order form based on information and documents received from the Client, which it shall subsequently send to the Client. After filling in the remaining information, the Client then will send the signed binding Order to the Service Provider. In Task to enter into a contractual relationship, the Service Provider must subsequently accept the form with the signature of an authorised person of the Service Provider (point 10.1 of these GBTC). An accepted Order (like a contract) becomes binding for both parties the moment an accepted (i.e. signed by both parties) Order is duly delivered to the Client by the Service Provider pursuant to point 4.6 of these GBTC.<\/p>\n<p style=\"text-align: center\">1.18 At its own discretion the Service Provider may also accept a Order drawn up in a different manner than that stipulated in point 4.3 of these GBTC (in particular a Order drawn up using the Client&#8217;s own Task form) on the assumption that such a Order contains at least the mandatory requirements pursuant to point 4.2.1 of these GBTC.<\/p>\n<p style=\"text-align: center\">1.18.1\u00a0\u00a0 If a Order pursuant to point 4.4 of these GBTC lacks only the declaration pursuant to point 4.2.1 h) of these GBTC, the Service Provider shall be entitled to accept the Order, whereby a contractual relationship established pursuant to point 4.4 of these GBTC shall enter into force and effect the moment an additional declaration is made pursuant to point 4.2.1 h) of these GBTC expressed in writing (point 4.2 of these GBTC similarly applies). Such a declaration must be made between the parties prior to commencement of the implementation of the Task, or otherwise no contract shall be entered into.<\/p>\n<p style=\"text-align: center\">1.19 A Order from the Client shall be considered duly delivered once delivered to the Service Provider:<\/p>\n<p style=\"text-align: center\">a) by letter into the hands of an authorised person of the Service Provider (point 10.1 of these GBTC) or<\/p>\n<p style=\"text-align: center\">b) by fax sent to the number specified in the Order form sent by the Service Provider to the Client pursuant to the second clause of point 4.3 of these GBTC or<\/p>\n<p style=\"text-align: center\">c) by e-mail sent to the address of the technician specified in the Order form sent by the Service Provider to the Client pursuant to the second clause of point 4.3 of these GBTC or by e-mail sent to the same address of the Service Provider, from which the Order form pursuant to point 4.3 of these GBTC was sent,<\/p>\n<p style=\"text-align: center\">d) in the case of a Order drawn up pursuant to point 4.4 of these GBTC, by fax or by e-mail sent to the address of an authorised person of the Service Provider pursuant to point 10.1 of these GBTC.<\/p>\n<p style=\"text-align: center\">1.20 An accepted Order shall be considered duly delivered once delivered:<\/p>\n<p style=\"text-align: center\">a) by letter into the hands of an authorised person of the Client or<\/p>\n<p style=\"text-align: center\">b) by fax sent to the number specified in the Order signed by the Client or<\/p>\n<p style=\"text-align: center\">c) by e-mail sent to the address of the person of the Client who signed the Order, specified in the Order,<\/p>\n<p style=\"text-align: center\">d) in the case of a Order pursuant to point 4.4 of these GBTC, by fax or by e-mail sent to the number\/e-mail address from which the Client sent such a Order.<\/p>\n<p style=\"text-align: center\">1.21 The Service Provider shall not be obliged to accept a binding Order from the Client if the Client fails to deliver it within a period of 48 hours after it is delivered by the Service Provider, whereby the binding Task form shall lose its validity.<\/p>\n<p style=\"text-align: center\">1.22 If, after entering into a contract pursuant to the provisions of this Article, the Client draws up a further Order for the identical service, such a Order shall be considered only legally non-binding, drawn up exclusively for the Client&#8217;s internal requirements (e.g. SAP ERP), even if the Service Provider confirms such a Order, i.e. such a later Order neither alters nor replaces the original contractual relationship and shall be considered exclusively an internal document of the Client. This shall not apply in the case that the original Order is explicitly altered or cancelled, where such a cancellation or alteration must be clearly and indisputably stated in the later Order with a reference to the original provisions which are being cancelled\/altered, or as the case may be, the entire original Order identified by a specific date (and thus general provisions on the fact that the new Order replaces all previous agreements or similar provisions alone are insufficient).<\/p>\n<p style=\"text-align: center\">1.23 If, in the following articles a Order is referred to, it is meant in the sense of an accepted Order pursuant to this Article, by which a contractual relationship between the Service Provider and the Client is established.<\/p>\n<h5 style=\"text-align: center\"><b>Article V.<br \/>\nPerformance of a Task<\/b><\/h5>\n<p style=\"text-align: center\">1.24 A detailed description of the means of implementing each Task must be specified in a work procedure, processed and signed by a technician and a Quality Department Operative , if a work procedure is not already an Annex to the Order.<\/p>\n<p style=\"text-align: center\">1.25 On the basis of the work procedure a responsible employee shall coordinate the implementation of the Task.<\/p>\n<p style=\"text-align: center\">1.26 Potential changes to the work procedure must be made in the form of a written amendment signed by a technician and Quality Department Operative . The amendment must give a description of the change and the precise time the change was accepted or from when it shall take effect.<\/p>\n<p style=\"text-align: center\">1.27 For the purpose of due implementation of the Task, the Service Provider undertakes to provide a sufficient number of its employees (with the required abilities, knowledge, productivity and skills for the given Task) to implement the Task.<\/p>\n<p style=\"text-align: center\">1.28 A technician of the Service Provider shall be the responsible person in matters concerning the Task, who in particular:<\/p>\n<p style=\"text-align: center\">a) shall coordinate and administrate the work of the Service Provider&#8217;s other employees participating in the implementation of the Task,<\/p>\n<p style=\"text-align: center\">b) in accordance with these GBTC, shall participate in processing the work procedure and sign it (including amendments) on behalf of the Service Provider, unless these GBTC state otherwise,<\/p>\n<p style=\"text-align: center\">c) shall process Worksheets and sub-reports,<\/p>\n<p style=\"text-align: center\">d) shall perform activities within the scope of quality assurance of the provided services and claims process pursuant to Article XIII of these GBTC,<\/p>\n<p style=\"text-align: center\">e) is the contact person for the Service Provider for the receipt of any proposals, comments or requests regarding a Task and must be immediately informed of any organisational changes regarding the implementation of a Task or obstacles preventing its due and timely implementation,<\/p>\n<p style=\"text-align: center\">f) shall contact a Quality Department Operative \u00a0whenever necessary, in particular, however, when necessary cooperation is required.<\/p>\n<p style=\"text-align: center\">1.29 If the Client and Service Provider do not agree otherwise, the Service Provider shall provide basic supplies and equipment, tools and working materials (e.g. markers, stickers, identification labels, pens, paper, forms, tape and other consumable materials) for implementing a Task, as well as resources for ensuring occupational health and safety within the regular scope and requirements (hereinafter jointly referred to as\u00a0<i>&#8222;basic work aids&#8221;<\/i>)<\/p>\n<p style=\"text-align: center\">1.30 The Service Provider and Client may agree that the Service Provider shall also provide further work supplies or tools for its employees, such as work benches, lighting, binding tools, etc. (hereinafter referred to as\u00a0<i>&#8222;additional supplies&#8221;<\/i>). In the opposite case, they shall be provided by the Client. A corresponding agreement with a precise definition of additional supplies which are to be provided must be specified in the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article VI.<br \/>\nPlace of Provision of Services<\/b><\/h5>\n<p style=\"text-align: center\">1.31 Services pursuant to these GBTC shall be provided in particular on the premises of the Client, the Final Customer or the Service Provider. The precise place of the provision of services and any costs connected to it must be specified in the Order.<\/p>\n<p style=\"text-align: center\">1.32 The Client is obliged to provide Service Provider\u2019s Staff who shall fulfil a given Task with access to the place of the provision of services, if it is on the premises of the Client or the Final Customer, and to provide them with any required resources for the purpose (ID cards, tags, etc.).<\/p>\n<p style=\"text-align: center\">1.33 The Client is obliged to provide suitable space for the provision of services as well as for associated activities (e.g. the delivery and collection of materials), and adequate equipment within this space to allow for the efficient provision of services.<\/p>\n<p style=\"text-align: center\">1.34 The Client is responsible for ensuring that the place of the performance of services meets all requirements stipulated by relevant legislation, in particular regarding occupational health and safety and fire prevention.<\/p>\n<h5 style=\"text-align: center\"><b>Article VII.<\/b><\/h5>\n<p style=\"text-align: center\">1.35 The Service Provider undertakes to ensure commencement of the implementation of a Task at the time agreed in the Order, or otherwise at a usual time with regard to the distance and accessibility of the place where the Task is to be fulfilled.<\/p>\n<p style=\"text-align: center\">1.35.1\u00a0\u00a0 A prerequisite for maintaining the commencement of the implementation of a Task on the part of the Service Provider is the provision of all necessary cooperation on the part of the Client\/Final Customer pursuant to Article VIII of these GBTC.<\/p>\n<p style=\"text-align: center\">1.36 The number of hours of the provision of services shall be continuously recorded in a Worksheet processed by a technician and confirmed by a person of the Client (point 9.3 of these GBTC).<\/p>\n<p style=\"text-align: center\">1.37 The time of the provision of services recorded in a Worksheet shall also include the time necessary for:<\/p>\n<p style=\"text-align: center\">a) the logistical transfer of materials,<\/p>\n<p style=\"text-align: center\">b) packaging work,<\/p>\n<p style=\"text-align: center\">c) idle time not caused by Service Provider\u2019s Staff,<\/p>\n<p style=\"text-align: center\">d) the length of work breaks stipulated by law,<\/p>\n<p style=\"text-align: center\">e) organisational securing of a Task,<\/p>\n<p style=\"text-align: center\">f) the provision of sub-reports (point 9.4 of these GBTC), reports and final Task documentation.<\/p>\n<h5 style=\"text-align: center\"><b>Article VIII.<br \/>\nCooperation by the Client<\/b><\/h5>\n<p style=\"text-align: center\">1.38 In relation to the implementation of a Task, the Client is obliged to provide the Service Provider with all necessary cooperation, consisting in particular:<\/p>\n<p style=\"text-align: center\">a) of the provision of all expert technical information required for the due provision of services<\/p>\n<p style=\"text-align: center\">b) of the provision of components which are to make up the subject matter of the provision of services, or in allowing access to it<\/p>\n<p style=\"text-align: center\">c) of the provision of access to the place of the provision of services,<\/p>\n<p style=\"text-align: center\">d) of the provision of a work environment which complies with relevant legislation regarding occupational health and safety,<\/p>\n<p style=\"text-align: center\">e) of the provision of necessary additional instructions and specification of requirements concerning a specific Task,<\/p>\n<p style=\"text-align: center\">f) of the provision of work supplies, tools and other equipment not provided by the Service Provider,<\/p>\n<p style=\"text-align: center\">g) of the provision of cooperation arising from the provisions of these GBTC (e.g. points 5.1, 6.3 and 7.2),<\/p>\n<p style=\"text-align: center\">h) of the provision of other, particularly requested, cooperation.<\/p>\n<p style=\"text-align: center\">1.39 If the Client fails to provide the Service Provider with the required cooperation pursuant to the preceding points, the Service Provider shall be entitled to interrupt the provision of services.<\/p>\n<p style=\"text-align: center\">1.40 If, as a result of failure to provide the required cooperation on the part of the Client the provision of services is interrupted, for the duration of the delay of the provision of services pursuant to point 8.2 of these GBTC the Service Provider shall not be in arrears with the fulfilment of its duties and shall not be liable for any damages which arise in direct connection with such an interruption. In such a case the time for which the provision of services is interrupted shall be considered idle time not caused by Service Provider\u2019s Staff pursuant to point 7.3 c) of these GBTC and the Service Provider shall be entitled to full remuneration as if this idle time had not arisen.<\/p>\n<p style=\"text-align: center\">1.41 If the Client does not specify an employee from its financial department for matters of invoicing, it must notify the Service Provider in a demonstrable manner within 10 days of signing the Order.<\/p>\n<p style=\"text-align: center\">1.42 The provisions of this Article also apply directly to the Final Customer if a Task is implemented on its premises or with components which the Final Customer has at its disposal. In such cases the Client is obliged to ensure the provision of cooperation from the Final Customer to the necessary extent (especially pursuant to the provisions of this Article), and shall be liable for potential failure to cooperate on the part of the Final Customer as if it had failed to provide cooperation itself.<\/p>\n<h5 style=\"text-align: center\"><b>Article IX.<br \/>\nWorksheet and Sub-Reports<\/b><\/h5>\n<p style=\"text-align: center\">1.43 A technician shall prepare a Worksheet on the provided services.<\/p>\n<p style=\"text-align: center\">1.43.1\u00a0\u00a0 The Worksheet must contain:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the number of hours of services provided by all Service Provider\u2019s Staff or<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the number of other measurable units of the provided services, if they are defined in the Order (point 4.2.1 b) of these GBTC),<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the price for the provided services.<\/p>\n<p style=\"text-align: center\">1.43.2\u00a0\u00a0 The Worksheet may contain:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a list and the quantity of components which make up the subject matter of the provided services and\/or the type of services provided,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 information on the number of missing components discovered and on the number of repaired components,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the number of Service Provider\u2019s Staff who provided the services,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 other details on which the technician and Quality Department Operative \u00a0agree.<\/p>\n<p style=\"text-align: center\">1.44 A Worksheet shall be prepared after the implementation of a Task or at the end of a calendar year (if the Task lasts for more than 60 days).<\/p>\n<p style=\"text-align: center\">1.44.1\u00a0\u00a0 Upon agreement between the Client and the Service Provider a Worksheet may also be drawn up by another mutually agreed deadline.<\/p>\n<p style=\"text-align: center\">1.45 A Worksheet confirmed by a person of both parties specified in the Order (point 4.2.2 b) of these GBTC) shall be a supporting document for an invoice. If the Client&#8217;s Order fails to specify such a person, the person pursuant to point 10.3 of these GBTC shall confirm the Worksheet on behalf of the Client by signing it. The employee of the Client who confirms the Worksheet with his\/her signature shall state his\/her name, surname and job position or function. The employee of the Client who is to confirm a Worksheet drawn up by the Service Provider in accordance with internal responsibilities is obliged either to confirm or to comment on the report by e-mail, letter or fax within 7 (seven) days of the day the Client receives the report. If the Client fails to comment on the Worksheet within the specified period, the Worksheet shall be considered approved even if it is not approved within the specified period (i.e. fictional approval shall apply). The Worksheet shall also be considered approved if the Service Provider duly integrates all comments from the Client from the moment that a thus processed new Worksheet is sent.<\/p>\n<p style=\"text-align: center\">1.46 On the basis of a request from the Client, the Service Provider may also process sub-reports which shall contain information requested by the Client in a form and\/or periodicity it specifies. The processing of such sub-reports is only obligatory however, if it is recorded in the Order (point 4.2.2 f) of these GBTC). Sub-reports are not a supporting material for invoicing and serve only for the needs of the Client.<\/p>\n<h5 style=\"text-align: center\"><b>Article X.<br \/>\nAuthorised Persons<\/b><\/h5>\n<p style=\"text-align: center\">1.47 Persons of the Service Provider authorised to sign a Order are:<\/p>\n<p style=\"text-align: center\">a) a statutory representative of the Service Provider<\/p>\n<p style=\"text-align: center\">b) an agent of the Service Provider, if one is appointed<\/p>\n<p style=\"text-align: center\">c)\u00a0 a branch manager of the Service Provider and<\/p>\n<p style=\"text-align: center\">d)\u00a0 technicians,<\/p>\n<p style=\"text-align: center\">in all cases independently.<\/p>\n<p style=\"text-align: center\">1.48 If the Client does not specify a Quality Department Operative \u00a0in the Order for matters reserved for a Quality Department Operative \u00a0in these GBTC, any worker of the Client whose function corresponds to the specified position, where the Service Provider is not obliged to investigate whether such a worker is exceeding his\/her authority shall be entitled to act on its behalf (in particular an employee or collaborator). The Client is bound by the actions of such a worker to their full extent, with the exception of a case where the Service Provider was clearly aware that the worker&#8217;s authority had been exceeded and failed to inform the Client of this fact without undue delay upon discovering it.<\/p>\n<p style=\"text-align: center\">1.48.1\u00a0\u00a0 The Client is entitled, in a demonstrable manner, to notify the Service Provider at any time of missing \u00a0\u00a0 contact details of a particular Quality Department Operative \u00a0or of a change to these details. In the notification, it must be clear who made the change on behalf of the Client.<\/p>\n<p style=\"text-align: center\">1.49 The provisions of point 10.2 of these GBTC similarly apply to a person of the Client who is authorised to sign a Worksheet (point 4.2.2 b) of these GBTC) if one is not specified in the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article XI.<br \/>\nRemuneration for Services Provided<\/b><b>\u00a0<\/b><\/h5>\n<p style=\"text-align: center\">1.50 The Client undertakes to pay the Service Provider remuneration for the services provided in the amount agreed in the Order and which arises from these GBTC.<\/p>\n<p style=\"text-align: center\">1.51 The relevant statutory VAT rate shall be calculated in the remuneration. Remuneration shall be invoiced according to the actual number of hours and\/or other measurable units (point 4.2.1 b) of these GBTC) for the provided services specified in a confirmed Worksheet in accordance with the provisions of this Article.<\/p>\n<p style=\"text-align: center\">1.52 Additional pay added to the basic hourly price agreed in the Order for the services provided:<\/p>\n<p style=\"text-align: center\">a) nights (10 p.m. \u2013 6 a.m.) 25%,<\/p>\n<p style=\"text-align: center\">b) Saturdays 50%,<\/p>\n<p style=\"text-align: center\">c) Sundays and other days off (e.g. bank holidays) 100%.<\/p>\n<p style=\"text-align: center\">The Service Provider has the right to additional pay pursuant to this point on the basis of a special agreement in the Order. If additional pay amounts agreed in the Task form are in a different amount or are excluded, the provisions of the Order shall apply.<\/p>\n<p style=\"text-align: center\">1.53 Besides remuneration for the services provided, the Client is also obliged to reimburse the Service Provider for any separate expenses agreed in the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article XII.<br \/>\nPayment Terms and Sanctions<\/b><\/h5>\n<p style=\"text-align: center\">1.54 Remuneration for services provided shall be due on the basis of an invoice drawn up by the Service Provider based on a Order and\/or Worksheet:<\/p>\n<p style=\"text-align: center\">a) after implementation of the Task is complete or<\/p>\n<p style=\"text-align: center\">b) at the end of the relevant calendar month for services provided in that month or<\/p>\n<p style=\"text-align: center\">c) at the end of a calendar week, if remuneration for services provided in the relevant calendar week exceeds \u20ac2000.00.<\/p>\n<p style=\"text-align: center\">1.55 The due date of the invoice shall be 14 days after it is delivered to the Client, unless a later due date is specified in the invoice itself. If the due date in the invoice is earlier than that specified in this point, the date specified in this point shall be decisive for a delay on the part of the Client in paying the Invoice.<\/p>\n<p style=\"text-align: center\">1.56 By sending a Order to the Service Provider (Art. IV of these GBTC) the Client agrees with the processing of an electronic invoice.<\/p>\n<p style=\"text-align: center\">1.56.1\u00a0\u00a0 The Service Provider shall firstly send the invoice to the person who drew up the Order for the Client or the person who the Client designated in the Order. The Service Provider may however, send it to a general e-mail address of the Client which it has at its disposal or which is specified on the Client&#8217;s website, especially in cases when the invoice is returned as undelivered or the requested notification of delivery is not sent from the address specified at the beginning of this clause.<\/p>\n<p style=\"text-align: center\">1.56.2\u00a0\u00a0 If the Client requires that a paper invoice also\/only be sent, this must be stated in the Order. The Service Provider is also obliged to accommodate the Client upon a later request for a paper invoice to be drawn up.<\/p>\n<p style=\"text-align: center\">1.57 An invoice must meet all the requirements of a tax document, must be drawn up in accordance with the provisions of these GBTC and must be duly delivered to the Client.<\/p>\n<p style=\"text-align: center\">1.58 A copy of the relevant Worksheet, which is considered confirmed under the provisions of these GBTC, must be attached to an invoice to prove its legitimacy.<\/p>\n<p style=\"text-align: center\">1.59 If the Client is delayed in paying an invoice, it shall be obliged to pay the Service Provider interest on arrears in the sum of 0.04% of the invoiced sum for every commenced day of the delay.<\/p>\n<h5 style=\"text-align: center\"><b>Article XIII.<br \/>\nQuality Guarantee and Liability for Defects<\/b><\/h5>\n<p style=\"text-align: center\">1.60 The Service Provider is a holder of\u00a0 ISO 9001: 2008, ISO 14001: 2004 and BS OHSAS 18001: 2007 Integrated Management System certificates, which are guarantees of the quality of provided services. The Service Provider undertakes to provide services with due professional diligence and in the quality pursuant to the specified certificates.<\/p>\n<p style=\"text-align: center\">1.61 In the interest of ensuring the quality of services, the Service Provider undertakes to continuously monitor them and if it observes any obstacles on the part of the Client to achieving the required quality of services provided, it shall immediately inform a Quality Department Operative \u00a0through a technician. if the technician provides this information verbally, he\/she shall also be obliged to send it by e-mail or fax to the Quality Department Operative , if his\/her contact details are specified in the Order, or the Client has informed the Service Provider of them pursuant to point 10.2.1 of these GBTC. A Quality Department Operative \u00a0is also authorised to carry out a check of compliance with the quality of services provided. If doubts are raised on the quality of the services provided, he\/she shall inform a technician of this fact without delay. After discussing the doubts raised on the quality of services provided with the Quality Department Operative , the Technician shall arrange for a repeat inspection of the components connected with the potential remedy of defects and shall prepare and sign a written record of this fact. This shall also be signed by the Quality Department Operative . If a repeat inspection proves the services provided to be defective, the Service Provider shall not be entitled to remuneration for the time taken to carry out the repeat inspection. If a repeat inspection does not prove the services provided to be defective, the time for the repeat inspection recorded in the Worksheet shall be considered part of the time for the provision of services, for which the Service Provider shall be remunerated in accordance with the provisions of these GBTC.<\/p>\n<p style=\"text-align: center\">1.62 If, after the provision of services, but no later than the initial mounting of components into the relevant object, whose first direct part is a component (e.g. a larger component, system component, module, integrated module, car, etc.), it is discovered that the services have not been provided in the guaranteed quality, the Client is obliged to notify the Service Provider of the ascertained defect in the services provided in writing (hereinafter referred to as a\u00a0<b><i>&#8222;claim&#8221;<\/i><\/b>), without undue delay, but no later than 5 days after discovering the defect in question. In the opposite case, by the lapse of the specified period, the Client shall lose the right to apply any claims arising from the liability for defects in the provided services.<\/p>\n<p style=\"text-align: center\">1.63 The Service Provider shall not be liable for defects arising due to:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 inappropriate or incorrect handling of the subject matter of the provided services after the provision of services by a person other than the Service Provider,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 if the Service Provider identifies the subject matter of services, or a part thereof, as unsuitable or not corresponding to conditions in accordance with the work procedure and the Client (or an associated person, e.g. the Final Customer) releases such subject matter for further use or into further circulation in spite of such a situation,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 an error in the work procedure which, however, was approved by the Client,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a force majeure, where for these purposes a force majeure is considered to be in particular (but not exclusively) war, invasion, acts of a foreign enemy, foreign hostilities, civil war, revolt, a revolutionary uprising of the population, the consequences of military or a usurpatory power, confiscation, nationalisation, removal or destruction by Task or execution of the state or other public authorities, consequences of the use of any military weapon using nuclear fission or radioactive force, regardless of whether in peacetime or at war, accidents, natural disasters, prolonged power cuts, states of emergency and\/or other exceptional circumstances. A force majeure, however, is not considered in particular to be a lack of skilled labour, failure to fulfil obligations by persons cooperating with the contracting parties or an unfavourable economic situation of the counterparty.<\/p>\n<p style=\"text-align: center\">1.64 The Client is obliged to provide the Service Provider with all required cooperation when examining a claim, and in particular is obliged to provide (particularly, although not only requested by the Service Provider) photographic documentation, supporting documents, records of communication and data which the Client or Final Customer has at its disposal and which relates to or could regard a claim or claimed services.<\/p>\n<p style=\"text-align: center\">1.64.1\u00a0\u00a0 A violation of the Client&#8217;s obligations pursuant to point 13.5 of these GBTC shall result in the termination of the entitlement to the claimed defects.<\/p>\n<p style=\"text-align: center\">1.65 A claim must begin to be processed without undue delay, at the latest 10 working days after it is applied, and shall be resolved in the shortest possible time.\u00a0 The Service Provider undertakes to acknowledge or reject a claim up to 15 days after it is applied.<\/p>\n<p style=\"text-align: center\">1.65.1\u00a0\u00a0 If the Service Provider acknowledges a claim, the Client shall be entitled to have the defect remedied free of charge unless it demonstrably agrees to a different means of resolving the claim with the Service Provider.<\/p>\n<p style=\"text-align: center\">1.66 If the Client uses the standard 8D message, the Service Provider undertakes to provide the Client with an 8D message pursuant to 8D deadlines.<\/p>\n<p style=\"text-align: center\">1.67 In the case of a written record on the means of settling a claim, this must be signed by the Client and the authorised person of the Service Provider specified in point 10.1 of these GBTC. The Client is entitled to express all its views in a written record.<\/p>\n<p style=\"text-align: center\">1.68 In a written record of the means of settling a claim, the contracting parties may always agree on a different means of settling or resolving it.<\/p>\n<h5 style=\"text-align: center\"><b>Article XIV.<br \/>\nOwnership of Components, Liability for Damages and Compensation<\/b><b>\u00a0<\/b><\/h5>\n<p style=\"text-align: center\">1.69 The Service Provider shall not become the owner of components accepted for the purposes of implementing a Task.<\/p>\n<p style=\"text-align: center\">1.70 The Service Provider is liable for culpable acts of its employees which result in damage to, loss or destruction of components, which it took over from the Client (or Final Customer) for the purpose of implementing a Task, if such actions arise during the implementation of a Task. It shall not be liable for such acts if the damage, loss or destruction would have arisen regardless of such a culpable act or if it concerns an action with which the Service Provider&#8217;s employee averts a direct danger, which he\/she did not cause or if he\/she causes damage in necessary defence against a threatening or lasting attack.<\/p>\n<p style=\"text-align: center\">1.71 If damages arise, for which the Service Provider is liable pursuant to point 14.2 of these GBTC, it shall cover the damages by returning an object to its original condition or with monetary compensation. The Service Provider has the right to choose.<\/p>\n<p style=\"text-align: center\">1.72 Limits to compensation for damages<\/p>\n<p style=\"text-align: center\">1.72.1\u00a0\u00a0 If the right to compensation for damages arises, the Service Provider shall provide compensation for damages in full, up to a maximum of 25% of the volume of the Task in accordance with the Order and for long-term Tasks (lasting longer than 30 days) up to a maximum of 25% of the monthly volume of the Task which the damages concern. Tasks are considered long-term if they last more than one month and the maximum limit of compensation for damages is (regardless of the abovementioned limit) \u20ac100,000.00 for each individual Task according to the Order.<\/p>\n<h5 style=\"text-align: center\"><b>Article XV.<br \/>\nDelivery, Confidentiality of Information and Secrecy<\/b><b>\u00a0<\/b><\/h5>\n<p style=\"text-align: center\">1.73 A contracting party shall reply to any notifications, applications, requests, requests for approval or any other communications submitted by the other party by e-mail, fax or letter in the same or a similar manner, i.e. a reply must also be sent by e-mail, fax or letter allowing for the content of the reply to be easily recorded. In the case of non-compliance with the prescribed form of reply, this shall be a burden to its content and the delivery of a reply shall encumber its sender.<\/p>\n<p style=\"text-align: center\">1.74 The content of a fax shall be considered delivered if the sender receives output from the fax machine confirming its problem-free delivery. If any technical problem should occur while sending a fax preventing it from being read, the recipient shall be obliged to inform the sending party of this fact immediately by a suitable means and to request that it send the fax again, or send the information by another means. The Service Provider shall accept fax messages on work days between 8:30 a.m. and 3:30 p.m. (hereinafter referred to as its\u00a0<b><i>&#8222;opening hours&#8221;<\/i><\/b>). A fax delivered outside the specified hours shall be considered delivered at the beginning of the nearest opening hours (i.e. at 8:30 a.m. on the nearest work day).<\/p>\n<p style=\"text-align: center\">1.75 The content of an e-mail shall be considered delivered in the event of manual confirmation that it has been received or read, or a reply by e-mail containing the text of the original e-mail. Neither an automated response nor automatic confirmation of delivery sent by the mail server of the addressee shall be considered confirmation.<\/p>\n<p style=\"text-align: center\">1.76 Documents sent between the contracting parties shall be considered delivered:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the day of their actual delivery to the other party \u2013 the addressee,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the day the period for takeover of a parcel lapses, even if the addressee was unaware it had been deposited,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the day of an unsuccessful attempt at delivery, if delivery was prevented because the addressee was unaware that a parcel had been deposited or by a deliberate act of the addressee, particularly refusal to accept a parcel.<\/p>\n<p style=\"text-align: center\">1.77 The contracting parties are obliged protect the confidentiality of all details which they learn of in relation to a performance based on a contractual relationship entered into in accordance with these GBTC and which relate to the other contracting party, if such information has demonstrable economic significance for the other party or other market competitors.<\/p>\n<p style=\"text-align: center\">1.77.1\u00a0\u00a0 All facts and information which are the subject of a trade secret pursuant to Section 504 of Act No. 89\/2012 Coll. of the Civil Code, as amended, shall also be considered confidential, as shall information clearly and demonstrably indicated as confidential by the other party. Without being affected by the previously specified provisions, confidential information also includes any information which is publicly inaccessible, technical, commercial or other kinds of information which one of the contracting parties designates as confidential or which should be treated (given the circumstances known to the other party during its disclosure) as confidential or other information which by its nature is understood to be confidential by any averagely versed person. Confidential information further includes any technical, trade or commercial information (including product plans, development plans, forecasts, analyses and strategies), specifications, plans, diagrams, training materials, formulas, blueprints, models, specimens, procedures, ideas and inventions (even if not subject to special protection), data, computer programs, software or documentation in any form whether recorded physically or provided verbally, as well as information received from a person other than a contracting party if such a party is bound to treat it as confidential. Confidential information also includes information on the circumstances of one contracting party or the other, its products, processes and performances.<\/p>\n<p style=\"text-align: center\">1.77.2\u00a0\u00a0 In the interest of avoiding disputes on the nature of information, the contracting parties agree that the party which provides information to the other, which shall be considered confidential pursuant to the provisions of this Article, shall also clearly mark such information as confidential.<\/p>\n<p style=\"text-align: center\">1.78 The obligation of secrecy does not apply to details which:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 in relation to a performance on the basis of a contractual relationship arising in accordance with these GBTC, are or shall be accessible to employees or third parties, who must be aware of such information with respect to their job, functional classification or role in the contractual performance, where, however, these persons must be informed of the confidentiality of this information by the relevant contracting party for which they are active,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 was demonstrably obtained from a third party which is authorised to disseminate such information, or<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 was independently developed by a contracting party without the use of any confidential information pursuant to this Article.<\/p>\n<p style=\"text-align: center\">1.79 The following are not considered a breach of the obligation of secrecy:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the provision of information to third parties who have a stake in one of the contracting parties, where these persons must always be informed in advance of the obligation of secrecy and bound in writing to maintain it,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 information provided by a lawyer or other representative, who are bound to the obligation of secrecy by law, for the purposes of duly performing their activities, where these persons must be informed in advance of the obligation of secrecy in the present matter,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the provision of information in the case of express prior written consent of the other contracting party to access various information protected by the obligation of secrecy,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the provision of information for the purpose of proceedings at a court, arbitration body and\/or any other public authority which must first be familiarised with the confidential nature of the information in Task to take necessary measures (e.g. exclusion of the public),<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the provision of information from a government, bank, tax or other controlling body which is authorised and competent to request it in accordance with legislation, where this body must first be familiarised with the confidential nature of the information in Task to take necessary measures (e.g. exclusion of the public),<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the provision of information which the counterparty is obliged to communicate by law.<\/p>\n<p style=\"text-align: center\">1.80 The contracting parties further undertake to protect information regarding the other party which is subject to confidentiality arrangements pursuant to this Article, at least to such an extent as if it were its own property and undertake to the same extent to commit to secrecy of its organisational bodies, managerial employees or employees (or collaborators) who come into contact with such information, whereby each party shall be liable to the full extent for a breach of these person&#8217;s obligations.<\/p>\n<p style=\"text-align: center\">1.81 The obligation of secrecy shall last for the duration of the relevant contractual relationship arising from these GBTC and for a further 3 years after it elapses and shall also be passed on to any legal successors of the contracting parties.<\/p>\n<h5 style=\"text-align: center\"><b>Article XVI.<br \/>\nJoint and Final Provisions<\/b><\/h5>\n<p style=\"text-align: center\">1.82 A contractual relationship between the parties which is neither regulated by these GBTC nor by a Order shall be governed by the relevant provisions of generally binding legislation applicable in the country of the Service Provider&#8217;s seat (i.e. the Czech Republic), in particular the relevant provisions of the Civil Code, Act No. 89\/2012 Coll. (and especially provisions on a contract for work), as amended. If these GBTC and\/or a Order regulate any relationships between the contracting parties differently than does the law, the GBTC and contractual arrangements shall apply on condition that there is a conflict with provisions of the Act which may be deviated from. In the event of a conflict between the provisions of these GBTC and a Order, the provisions of the Order shall take precedence.<\/p>\n<p style=\"text-align: center\">1.82.1\u00a0\u00a0 If a contractual relationship is entered into between the Service Provider and the Client by an independent contract (i.e. not by a Order pursuant to Art. IV), where these GBTC refer to a Order, such a contract shall be understood.<\/p>\n<p style=\"text-align: center\">1.83 For the purpose of determining jurisdiction, the place of performance shall be the place of fulfilment of a Task (point 4.2.1 c) of these GBTC).<\/p>\n<p style=\"text-align: center\">1.83.1\u00a0\u00a0 In the case of conflict of law rules allow for a choice of law, a relationship between the Client and the Service Provider arising pursuant to these GBTC shall be governed by Czech law. If conflict of law rules allow for a choice of jurisdiction, the relevant Czech Courts shall rule on disputes between the Client and the Service Provider in a contractual relationship arising pursuant to these GBTC.<\/p>\n<p style=\"text-align: center\">1.84 These GBTC shall enter into force and effect on the date specified in the document header. At the same time the GBTC issued by the Service Provider on 1 February 2011 shall hereby expire. For a contractual relationship arising on the basis of a Order of which included the previous GBTC however, the previous GBTC shall apply.<\/p>\n<p style=\"text-align: center\">1.85 The Service Provider is entitled to unilaterally alter these GBTC at any time. For a contractual relationship between the Client and the Service Provider founded by a specific Order, the GBTC in force at the time of due delivery of the confirmed Order to the Service Provider shall always be decisive.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37992\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37992\" aria-controls=\"collapse37992\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN Hung\u00e1ria \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telei \u00e9rv\u00e9nyes 1.10.2015-t\u0151l 30.3.2016-ig\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37992\" data-parent=\"#sp-ea-3799\" role=\"region\" aria-labelledby=\"ea-header-37992\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<header>\n<div class=\"page-title\">\n<p class=\"subtitle\" style=\"text-align: center\"><strong>A HOLLEN Hung\u00e1ria Kereskedelmi \u00e9s Szolg\u00e1ltat\u00f3 Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g<\/strong><\/p>\n<\/div>\n<\/header>\n<div class=\"content\">\n<div class=\"vop-new-div\" style=\"text-align: center\" align=\"center\"><em>2015. okt\u00f3ber 1. \u2013t\u0151l<\/em><\/div>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely I.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Bevezet\u0151 rendelkez\u00e9s<\/h5>\n<p style=\"text-align: center\">1.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1ltal\u00e1nos kereskedelmi felt\u00e9telek (a tov\u00e1bbiakban csak \u201e\u00c1KF\u201c) a HOLLEN Hung\u00e1ria Kereskedelmi \u00e9s Szolg\u00e1ltat\u00f3 Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g (9028 Gy\u0151r, Feh\u00e9rv\u00e1ri \u00fat 78. B. \u00e9p., statisztikai sz\u00e1mjel:24956417-2932-113-08, k\u00f6z\u00f6ss\u00e9gi ad\u00f3sz\u00e1m: HU24956417, c\u00e9gjegyz\u00e9ksz\u00e1ma: 08-09-026396, Gy\u0151ri T\u00f6rv\u00e9nysz\u00e9k C\u00e9gb\u00edr\u00f3s\u00e1gi nyilv\u00e1ntart\u00e1sa, a tov\u00e1bbiakban csak mint \u201eSzolg\u00e1ltat\u00f3\u201c) valamint annak a jelen \u00c1KF III. cikkely\u00e9ben felsorolt szolg\u00e1ltat\u00e1sait megrendel\u0151 szubjektum (a tov\u00e1bbiakban csak mint \u201eMegrendel\u0151\u201c) k\u00f6z\u00f6tti jogviszonyokat hivatottak szab\u00e1lyozni, kiv\u00e9ve, ha jelen \u00c1KF alkalmaz\u00e1s\u00e1t egy k\u00fcl\u00f6n, a Szolg\u00e1ltat\u00f3 \u00e9s Megrendel\u0151 k\u00f6z\u00f6tti szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1si szerz\u0151d\u00e9s kiz\u00e1rja.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely II.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Fogalmak meghat\u00e1roz\u00e1sa<\/h5>\n<p style=\"text-align: center\">2.1.\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 &#8211; jelen \u00c1KF szerint szolg\u00e1ltat\u00e1sokat ny\u00fajt\u00f3 jogi szem\u00e9ly (azaz a HOLLEN Hung\u00e1ria Kft.).<\/p>\n<p style=\"text-align: center\">2.2.\u00a0\u00a0\u00a0\u00a0 Megrendel\u0151 &#8211; jogi szem\u00e9ly, mely a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sokat a Szolg\u00e1ltat\u00f3t\u00f3l megrendeli.<\/p>\n<p style=\"text-align: center\">2.3.\u00a0\u00a0\u00a0\u00a0Vev\u0151 &#8211; jogi szem\u00e9ly, mely sz\u00e1m\u00e1ra a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges komponensek k\u00e9sz\u00fcltek; a Vev\u0151 azonos lehet a Megrendel\u0151 szem\u00e9ly\u00e9vel.<\/p>\n<p style=\"text-align: center\">2.4.\u00a0\u00a0\u00a0\u00a0Komponens &#8211; alkatr\u00e9sz, \u00e1ru, f\u00e9lk\u00e9sz \u00e1ru, anyag vagy az eml\u00edtettek b\u00e1rminem\u0171 kombin\u00e1ci\u00f3ja, melyre a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s vonatkozik.<\/p>\n<p style=\"text-align: center\">2.5.\u00a0\u00a0\u00a0\u00a0Megrendel\u00e9s &#8211; jelen \u00c1KF IV. cikkely\u00e9vel \u00f6sszhangban l\u00e9trej\u00f6tt, k\u00e9zbes\u00edtett \u00e9s al\u00e1\u00edrt dokumentum, mellyel a Megrendel\u0151 konkr\u00e9t teljes\u00edt\u00e9st ig\u00e9nyel (rendel). A Megrendel\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali, jelen \u00c1KF IV. cikkely\u00e9vel \u00f6sszhangban t\u00f6rt\u00e9n\u0151 elfogad\u00e1s\u00e1val (akcept\u00e1ci\u00f3j\u00e1val) a Szolg\u00e1ltat\u00f3 \u00e9s Megrendel\u0151 k\u00f6z\u00f6tt szerz\u0151d\u00e9ses jogviszony j\u00f6n l\u00e9tre.<\/p>\n<p style=\"text-align: center\">2.6.\u00a0\u00a0\u00a0\u00a0Teljes\u00edt\u00e9s &#8211; a komponensekre vonatkoz\u00f3, jelen \u00c1KF szerint egy konkr\u00e9t Megrendel\u00e9s alapj\u00e1n ny\u00fajtand\u00f3 Szolg\u00e1ltat\u00e1s vagy szolg\u00e1ltat\u00e1s-csomag.<\/p>\n<p style=\"text-align: center\">2.7.\u00a0\u00a0\u00a0\u00a0Min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa &#8211; Megrendel\u0151 felel\u0151s megb\u00edzottja, kinek szem\u00e9lye a konkr\u00e9t teljes\u00edt\u00e9sre vonatkoz\u00f3an a Megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra; Megrendel\u0151 d\u00f6nt\u00e9s\u00e9nek t\u00fckr\u00e9ben ezt a feladatot Vev\u0151 megb\u00edzottja is ell\u00e1thatja, annak elj\u00e1r\u00e1sa \u00e9s jog\u00fcgyletei viszont jelen \u00c1KF \u00e9rtelm\u00e9ben k\u00f6zvetlen\u00fcl a Megrendel\u0151t k\u00f6telezik.<\/p>\n<p style=\"text-align: center\">2.8.\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 munkav\u00e1llal\u00f3i &#8211; szolg\u00e1ltat\u00f3i alkalmazottak avagy a Szolg\u00e1ltat\u00f3val ill. annak alv\u00e1llalkoz\u00f3ival egy\u00e9b m\u00f3don egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyek (term\u00e9szetes szem\u00e9lyek \u2013 v\u00e1llalkoz\u00f3k, jogi szem\u00e9lyek), akik a jelen \u00c1KF szerint a Szolg\u00e1ltat\u00f3 \u00e1ltal a Megrendel\u0151 r\u00e9sz\u00e9re v\u00e9grehajtand\u00f3 szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st biztos\u00edtj\u00e1k; ide tartoznak f\u0151k\u00e9nt az oper\u00e1torok, a technikusok, a rezidensek, koordin\u00e1torok.<\/p>\n<p style=\"text-align: center\">2.8.1.\u00a0\u00a0\u00a0\u00a0Technikus &#8211; a Szolg\u00e1ltat\u00f3 felel\u0151s megb\u00edzottja; szem\u00e9lye a konkr\u00e9t teljes\u00edt\u00e9sre vonatkoz\u00f3an a Megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra.<\/p>\n<p style=\"text-align: center\">2.9.\u00a0\u00a0\u00a0\u00a0Munkafolyamat &#8211; kulcsfontoss\u00e1g\u00fa \u00edr\u00e1sos m\u0171k\u00f6d\u00e9si szab\u00e1lyzat, mely az egyes \u2013 a komponenseken v\u00e9grehajtott s a Teljes\u00edt\u00e9s t\u00e1rgy\u00e1t k\u00e9pez\u0151 l\u00e9p\u00e9sek apr\u00f3l\u00e9kos le\u00edr\u00e1s\u00e1t (jellemz\u00e9s\u00e9t) tartalmazza.<\/p>\n<p style=\"text-align: center\">2.10.\u00a0\u00a0\u00a0\u00a0Munka\u00fcgyi kimutat\u00e1s &#8211; az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok fajt\u00e1j\u00e1t \u00e9s terjedelm\u00e9t al\u00e1t\u00e1maszt\u00f3 (igazol\u00f3) dokumentum, mely a sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul szolg\u00e1l.<\/p>\n<p style=\"text-align: center\">2.11.\u00a0\u00a0\u00a0\u00a08D &#8211; szokv\u00e1nyos, a g\u00e9pj\u00e1rm\u0171iparban standardan haszn\u00e1latos m\u00f3dszer, melyet a gy\u00e1rt\u00e1s min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1s\u00e1ra valamint k\u00fcl\u00f6nf\u00e9le probl\u00e9m\u00e1k megold\u00e1s\u00e1ra szoktak alkalmazni, ide\u00e9rtve a felsz\u00f3laml\u00e1sokat (reklam\u00e1ci\u00f3kat) is.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely III.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Szolg\u00e1ltat\u00e1sok<\/h5>\n<p style=\"text-align: center\">3.1.\u00a0\u00a0\u00a0\u00a0 Jelen \u00c1KF- kel \u00f6sszhangban ny\u00fajtott Szolg\u00e1ltat\u00e1sok alatt f\u0151leg az al\u00e1bbiak \u00e9rtend\u0151k:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a gy\u00e1rt\u00e1s \u00e9s\/vagy a mindenekel\u0151tt az oszt\u00e1lyoz\u00f3 (\u00fan. szort\u00edroz\u00f3) tev\u00e9kenys\u00e9geket valamint az esetleges korrekci\u00f3s munk\u00e1latokat \u00e9s ut\u00f3lagos \u00e1talak\u00edt\u00e1sokat magukba foglal\u00f3, komponens-ellen\u0151rz\u00e9st biztos\u00edt\u00f3 folyamatok min\u0151s\u00e9gbiztos\u00edt\u00e1si ter\u00fclet\u00e9n ny\u00fajtott Szolg\u00e1ltat\u00e1sok,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0b\u00e1rminem\u0171 egy\u00e9b Szolg\u00e1ltat\u00e1s, mely a komponensek min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1val kapcsolatos, ide\u00e9rtve a gy\u00e1rt\u00e1s, m\u0171helyi munk\u00e1latok, logisztikai \u00e9s asszisztenci\u00f3s szolg\u00e1ltat\u00e1s t\u00e1mogat\u00e1s\u00e1t is<\/p>\n<p style=\"text-align: center\">(a tov\u00e1bbiakban csak \u201eSzolg\u00e1ltat\u00e1sok\u201d).<\/p>\n<p style=\"text-align: center\">3.2.\u00a0\u00a0\u00a0\u00a0 Az elv\u00e9gzend\u0151 Szolg\u00e1ltat\u00e1sok konkr\u00e9t fajt\u00e1ja \u00e9s terjedelme a szerz\u0151d\u00e9sben\/megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely IV.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Szolg\u00e1ltat\u00e1sok rendel\u00e9se<\/h5>\n<p style=\"text-align: center\">4.1.\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF szerint a Szolg\u00e1ltat\u00e1sokat \u00f6n\u00e1ll\u00f3 szerz\u0151d\u00e9s avagy k\u00fcl\u00f6n, mindk\u00e9t f\u00e9l \u00e1ltal visszaigazolt Megrendel\u00e9sek alapj\u00e1n ny\u00fajtj\u00e1k, mik\u00f6zben a Megrendel\u00e9s eset\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6zti szerz\u0151d\u00e9ses jogviszony a Megrendel\u0151 \u00e1ltal a jelen \u00c1KF \u00e9rtelm\u00e9ben ki\u00e1ll\u00edtott Megrendel\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali elfogad\u00e1s\u00e1val j\u00f6n l\u00e9tre. Jelen \u00c1KF az el\u0151z\u0151 mondat alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony r\u00e9sz\u00e9t k\u00e9pezik.<\/p>\n<p style=\"text-align: center\">4.2.\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9st \u00edr\u00e1sban kell r\u00f6gz\u00edteni, nyomtatott (pap\u00edralap\u00fa vagy faxon tov\u00e1bb\u00edthat\u00f3) avagy elektronikus form\u00e1ban, majd felt\u00e9tlen\u00fcl k\u00e9zbes\u00edteni kell:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0elektronikus \u00faton (mindenekel\u0151tt e-mailes form\u00e1ban, melynek mell\u00e9klet\u00e9t a pap\u00edralap\u00fa Megrendel\u00e9s szkennelt v\u00e1ltozata k\u00e9pezi, ill. melynek mell\u00e9klet\u00e9ben egy, a Megrendel\u0151 nev\u00e9ben elj\u00e1r\u00f3 szem\u00e9ly egy\u00e9rtelm\u0171 \u00e9s \u00f6sszet\u00e9veszthetetlen azonos\u00edt\u00e1s\u00e1t lehet\u0151v\u00e9 tev\u0151 elektronikus al\u00e1\u00edr\u00e1ssal ell\u00e1tott elektronikus file szerepel),<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0faxon vagy szem\u00e9lyesen.<\/p>\n<p style=\"text-align: center\">4.2.1\u00a0\u00a0\u00a0\u00a0 A Megrendel\u00e9snek tartalmaznia kell:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0azon komponens vagy komponensek megjel\u00f6l\u00e9s\u00e9t, melyek a Teljes\u00edt\u00e9s keret\u00e9n bel\u00fcl a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s t\u00e1rgy\u00e1t fogj\u00e1k k\u00e9pezni,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a megrendelt Szolg\u00e1ltat\u00e1sok meghat\u00e1roz\u00e1s\u00e1t \u00e9s le\u00edr\u00e1s\u00e1t, ide\u00e9rtve a megrendelt szolg\u00e1ltat\u00e1sokat \u00e9rint\u0151 vonatkoz\u00f3 m\u00e9rhet\u0151 egys\u00e9gek pontos meghat\u00e1roz\u00e1s\u00e1t (pl. mennyis\u00e9g, id\u0151), amennyiben ezt az adott szolg\u00e1ltat\u00e1s jellege lehet\u0151v\u00e9 teszi,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a teljes\u00edt\u00e9s hely\u00e9nek meghat\u00e1roz\u00e1s\u00e1t (jelen \u00c1KF 6.1 pontja),<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0 a Teljes\u00edt\u00e9s kezd\u0151 napj\u00e1nak megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0az adott Teljes\u00edt\u00e9sre vonatkoz\u00f3 konkr\u00e9t technikus megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0a megrendelt Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj meghat\u00e1roz\u00e1s\u00e1t,<\/p>\n<p style=\"text-align: center\">g)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9st a Megrendel\u0151 nev\u00e9ben al\u00e1\u00edr\u00f3 szem\u00e9ly nev\u00e9t, csal\u00e1dnev\u00e9t valamint tiszts\u00e9g\u00e9t,<\/p>\n<p style=\"text-align: center\">h)\u00a0\u00a0\u00a0\u00a0szerz\u0151d\u0151 felek abb\u00e9li nyilatkozat\u00e1t, hogy jelen \u00c1KF az elfogadott Megrendel\u00e9s alapj\u00e1n l\u00e9trej\u00f6v\u0151 szerz\u0151d\u00e9ses jogviszony r\u00e9sz\u00e9t k\u00e9pezik.<\/p>\n<p style=\"text-align: center\">4.2.2\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9s ezenk\u00edv\u00fcl tartalmazhatja:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s befejez\u00e9s\u00e9nek felt\u00e9telezett id\u0151pontj\u00e1t,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a munka\u00fcgyi kimutat\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult megrendel\u0151i megb\u00edzott szem\u00e9ly megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1nak megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 p\u00e9nz\u00fcgyi r\u00e9szleg\u00e9n dolgoz\u00f3, a sz\u00e1ml\u00e1z\u00e1s\u00e9rt felel\u0151s munkav\u00e1llal\u00f3 megjel\u00f6l\u00e9s\u00e9t (a sz\u00e1mlateljes\u00edt\u00e9ssel megb\u00edzott szem\u00e9ly),<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 \u00e1ltal biztos\u00edtand\u00f3 meghat\u00e1rozott seg\u00e9deszk\u00f6z\u00f6kre vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 5.7 pontja),<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0a r\u00e9szkimutat\u00e1sok alakj\u00e1ra \u00e9s bemutat\u00e1suk gyakoris\u00e1g\u00e1ra vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 9.4 pontja),<\/p>\n<p style=\"text-align: center\">g)\u00a0\u00a0\u00a0\u00a0a munkafolyamatot (jelen \u00c1KF 5.1 pontja),<\/p>\n<p style=\"text-align: center\">h)\u00a0\u00a0\u00a0\u00a0azon k\u00fcl\u00f6n k\u00f6lts\u00e9gfajt\u00e1k meghat\u00e1roz\u00e1s\u00e1t, melyekkel kapcsolatban a Megrendel\u0151 a Szolg\u00e1ltat\u00f3 fel\u00e9 t\u00e9r\u00edt\u00e9si hajland\u00f3s\u00e1got mutat (jelen \u00c1KF 11.4 pontja),<\/p>\n<p style=\"text-align: center\">i)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9s sorsz\u00e1m\u00e1t,<\/p>\n<p style=\"text-align: center\">j)\u00a0\u00a0\u00a0\u00a0a pap\u00edralap\u00fa sz\u00e1mla megk\u00fcld\u00e9s\u00e9re vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 12.3.2 pontja),<\/p>\n<p style=\"text-align: center\">k)\u00a0\u00a0\u00a0\u00a0az elektronikus sz\u00e1mla k\u00e9zbes\u00edt\u00e9se sor\u00e1n az \u00e1tv\u00e9telre jogosult szem\u00e9ly megjel\u00f6l\u00e9s\u00e9t (jelen \u00c1KF 12.3.1 pontja),<\/p>\n<p style=\"text-align: center\">l)\u00a0\u00a0\u00a0\u00a0az esetleges tov\u00e1bbi k\u00f6vetelm\u00e9nyeket, felt\u00e9teleket \u00e9s meg\u00e1llapod\u00e1sokat.<\/p>\n<p style=\"text-align: center\">4.2.3\u00a0\u00a0\u00a0\u00a0 A Megrendel\u00e9sben (avagy annak mell\u00e9klet\u00e9ben) t\u00f6bb min\u0151s\u00e9gbiztos\u00edt\u00e1si alkalmazott is felt\u00fcntet\u00e9sre ker\u00fclhet, mik\u00f6zben lehet\u0151s\u00e9g van a jelen \u00c1KF-b\u0151l ered\u0151 egyes hat\u00e1sk\u00f6r\u00f6k k\u00f6lcs\u00f6n\u00f6s megoszt\u00e1s\u00e1ra is ( pl. a munkafolyamat ill. annak toldal\u00e9kainak al\u00e1\u00edr\u00e1ssal t\u00f6rt\u00e9n\u0151 igazol\u00e1s\u00e1nak joga, a reklam\u00e1ci\u00f3s (felsz\u00f3laml\u00e1si) folyamat keret\u00e9n bel\u00fcli elj\u00e1r\u00e1s joga, stb.).<\/p>\n<p style=\"text-align: center\">4.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9sek c\u00e9ljaira els\u0151sorban a Megrendel\u00e9sek Szolg\u00e1ltat\u00f3 \u00e1ltal el\u0151k\u00e9sz\u00edtett formanyomtatv\u00e1nyait kell alkalmazni. A megrendel\u00e9si formanyomtatv\u00e1nyt a Megrendel\u0151 \u00e1ltal rendelkez\u00e9sre bocs\u00e1jtott inform\u00e1ci\u00f3k \u00e9s adatok alapj\u00e1n a Szolg\u00e1ltat\u00f3 el\u0151zetesen kit\u00f6lti, majd visszak\u00fcldi azt a Megrendel\u0151nek. A Megrendel\u0151 bet\u00f6lti a hi\u00e1nyz\u00f3 adatokat, majd az al\u00e1\u00edrt k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9st megk\u00fcldi a Szolg\u00e1ltat\u00f3nak. Szerz\u0151d\u00e9ses jogviszony akkor keletkezik,ha a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9st ezt k\u00f6vet\u0151en a nev\u00e9ben elj\u00e1rni jogosult szem\u00e9ly al\u00e1\u00edr\u00e1s\u00e1val elfogadta (jelen \u00c1KF 10.1 pontja). Az elfogadott Megrendel\u00e9s szerz\u0151d\u00e9sk\u00e9nt csak a mindk\u00e9t szerz\u0151d\u0151 f\u00e9l \u00e1ltal al\u00e1\u00edrt Megrendel\u00e9s Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 szab\u00e1lyszer\u0171 k\u00e9zbes\u00edt\u00e9s pillanat\u00e1t\u00f3l kezdve k\u00f6telezi mindk\u00e9t szerz\u0151d\u0151 felet (jelen \u00c1KF 4.6 pontja szerint).<\/p>\n<p style=\"text-align: center\">4.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 saj\u00e1t d\u00f6nt\u00e9se alapj\u00e1n a jelen \u00c1KF 4.3 pontj\u00e1ban foglaltakt\u00f3l elt\u00e9r\u0151 m\u00f3don ki\u00e1ll\u00edtott Megrendel\u00e9st is elfogadhat (legink\u00e1bb olyan Megrendel\u00e9st, melyet a szolg\u00e1ltat\u00f3 saj\u00e1t formanyomtatv\u00e1ny\u00e1nak felhaszn\u00e1l\u00e1s\u00e1val \u00e1ll\u00edtottak ki), amennyiben az ilyen Megrendel\u00e9s legal\u00e1bb a jelen \u00c1KF 4.2.1 pontj\u00e1ban felt\u00fcntetett k\u00f6telez\u0151 kell\u00e9keket tartalmazza.<\/p>\n<p style=\"text-align: center\">4.4.1\u00a0\u00a0\u00a0\u00a0Amennyiben a jelen \u00c1KF 4.4 pontja szerinti Megrendel\u00e9s csup\u00e1n a jelen \u00c1KF 4.2.1 pontj\u00e1nak h) bekezd\u00e9se szerinti nyilatkozatot n\u00e9lk\u00fcl\u00f6zi, a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9st elfogadhatja, mik\u00f6zben a jelen \u00c1KF 4.4 pontj\u00e1nak \u00e9rtelm\u00e9ben l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony csak a jelen \u00c1KF 4.2.1 pontj\u00e1nak h) bekezd\u00e9se szerinti, \u00edr\u00e1sban r\u00f6gz\u00edtett ut\u00f3lagos nyilatkozatt\u00e9tel pillanat\u00e1val l\u00e9p \u00e9rv\u00e9nybe \u00e9s hat\u00e1lyba; az ilyen nyilatkozatt\u00e9telt szerz\u0151d\u0151 felek k\u00f6telesek legk\u00e9s\u0151bb a Teljes\u00edt\u00e9s megkezd\u00e9se el\u0151tt megejteni, ellenkez\u0151 esetben a szerz\u0151d\u00e9s l\u00e9rej\u00f6tt\u00e9re nem ker\u00fcl sor.<\/p>\n<p style=\"text-align: center\">4.5\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 megrendel\u00e9se csak akkor min\u0151s\u00edthet\u0151 szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtettnek a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re, ha azt a Szolg\u00e1ltat\u00f3nak:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0okirat form\u00e1j\u00e1ban a szolg\u00e1ltat\u00f3i megb\u00edzott (arra jogosult) szem\u00e9ly kezeihez k\u00e9zbes\u00edtett\u00e9k (jelen \u00c1KF 10.1 pontja), vagy<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.3 pontj\u00e1nak m\u00e1sodik mondata szerinti, a Szolg\u00e1ltat\u00f3 \u00e1ltal a Megrendel\u0151nek megk\u00fcld\u00f6tt megrendel\u00e9si formanyomtatv\u00e1nyon felt\u00fcntetett sz\u00e1mra faxon megk\u00fcldt\u00e9k, vagy<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.3 pontj\u00e1nak m\u00e1sodik mondata szerint megk\u00fcld\u00f6tt megrendel\u00e9si formanyomtatv\u00e1nyon szerepl\u0151 technikus c\u00edm\u00e9re avagy a Szolg\u00e1ltat\u00f3nak a megrendel\u00e9si formanyomtatv\u00e1ny (jelen \u00c1KF 4.3 pontja szerinti) felad\u00f3i (kik\u00fcld\u00e9si) c\u00edm\u00e9vel azonos c\u00edm\u00e9re emailben megk\u00fcldt\u00e9k,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.4 pontja szerint ki\u00e1ll\u00edtott Megrendel\u00e9s eset\u00e9ben a Szolg\u00e1ltat\u00f3 nev\u00e9ben elj\u00e1rni jogosult szem\u00e9ly jelen \u00c1KF 10.1 pontj\u00e1ban felt\u00fcntetett c\u00edm\u00e9re faxon vagy e-mailben megk\u00fcldt\u00e9k.<\/p>\n<p style=\"text-align: center\">4.6\u00a0\u00a0\u00a0\u00a0Az elfogadott (visszaigazolt) Megrendel\u00e9s csak akkor min\u0151s\u00edthet\u0151 szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtettnek, ha azt:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0okirat form\u00e1j\u00e1ban a megrendel\u0151i oldalt k\u00e9pvisel\u0151 szem\u00e9ly kezeihez, vagy<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 \u00e1ltal al\u00e1\u00edrt Megrendel\u00e9sen felt\u00fcntetett sz\u00e1mra megk\u00fcld\u00f6tt fax \u00fatj\u00e1n, vagy<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9st al\u00e1\u00edr\u00f3 megrendel\u0151i megb\u00edzottnak a Megrendel\u00e9sben felt\u00fcntetett email-c\u00edm\u00e9re megk\u00fcld\u00f6tt email \u00fatj\u00e1n,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.4 pontja szerinti Megrendel\u00e9s eset\u00e9ben fax avagy e-mail \u00fatj\u00e1n, melyet arra a sz\u00e1mra\/e-mail c\u00edmre kell megk\u00fcldeni, melyr\u0151l a Megrendel\u0151 ezt a Megrendel\u00e9st kik\u00fcldte.<\/p>\n<p style=\"text-align: center\">4.7\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 nem k\u00f6teles elfogadni a Megrendel\u0151 k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s\u00e9t. Amennyiben a Szolg\u00e1ltat\u00f3nak t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9st k\u00f6vet\u0151 48 \u00f3r\u00e1n bel\u00fcl nem ker\u00fcl sor a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s befogad\u00e1s\u00e1ra (visszaigazol\u00e1s\u00e1ra) \u00e9s egyben annak Megrendel\u0151 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9s\u00e9re, a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s \u00e9rv\u00e9ny\u00e9t veszti.<\/p>\n<p style=\"text-align: center\">4.8\u00a0\u00a0\u00a0\u00a0Amennyiben a szerz\u0151d\u00e9ses jogviszonyra vonatkoz\u00f3 szerz\u0151d\u00e9s l\u00e9trej\u00f6tt\u00e9t k\u00f6vet\u0151en jelen cikkely rendelkez\u00e9seinek \u00e9rtelm\u00e9ben a Megrendel\u0151 egy \u00fajabb Megrendel\u00e9st \u00e1ll\u00edt ki ugyanarra a Szolg\u00e1ltat\u00e1sra, ez a Megrendel\u00e9s nem tekintend\u0151 jogilag k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171nek, mivel kifejezetten a Megrendel\u0151 bels\u0151 ig\u00e9nyeire vonatkoz\u00f3an ker\u00fclt ki\u00e1ll\u00edt\u00e1sra (pl. SAP ERP), s mindez abban az esetben is \u00e9rv\u00e9nyes, ha a Szolg\u00e1ltat\u00f3 az ilyen Megrendel\u00e9st visszaigazolja, azaz a k\u00e9s\u0151bbi Megrendel\u00e9s nem m\u00f3dos\u00edtja \u00e9s nem is v\u00e1ltja fel az eredeti szerz\u0151d\u00e9ses jogviszonyt, s ezt a Megrendel\u0151 kiz\u00e1r\u00f3lagos bels\u0151 felhaszn\u00e1l\u00e1sra sz\u00e1nt dokumentumak\u00e9nt kell elk\u00f6nyvelni; ez nem \u00e9rv\u00e9nyes az eredeti Megrendel\u00e9s explicit t\u00f6rl\u00e9se vagy explicit m\u00f3dos\u00edt\u00e1sa eset\u00e9n, mik\u00f6zben az eml\u00edtett t\u00f6rl\u00e9snek illetve m\u00f3dos\u00edt\u00e1snak egy\u00e9rtelm\u0171en \u00e9s minden k\u00e9ts\u00e9get kiz\u00e1r\u00f3an k\u00f6zvetlen\u00fcl felt\u00fcntet\u00e9sre kell ker\u00fclnie a k\u00e9s\u0151bbi Megrendel\u00e9sben, azokra az eredeti rendelkez\u00e9sekre t\u00f6rt\u00e9n\u0151 utal\u00e1ssal, melyek t\u00f6rl\u00e9sre\/m\u00f3dos\u00edt\u00e1sra ker\u00fclnek; az esett\u0151l f\u00fcgg\u0151en az eg\u00e9sz eredeti Megrendel\u00e9st is fel kell t\u00fcntetni valamint konkr\u00e9t d\u00e1tum megad\u00e1s\u00e1val azonos\u00edtani (ez azt jelenti, hogy puszt\u00e1n egy \u00e1ltal\u00e1nos rendelkez\u00e9s, melynek \u00e9rtelm\u00e9ben az \u00faj Megrendel\u00e9s helyettes\u00edti az \u00f6sszes eddigi meg\u00e1llapod\u00e1st, ill. b\u00e1rmilyen egy\u00e9bb hasonl\u00f3 rendelkez\u00e9s nem min\u0151s\u00fcl elegend\u0151nek).<\/p>\n<p style=\"text-align: center\">4.9\u00a0\u00a0\u00a0\u00a0Amennyiben az al\u00e1bbi cikkelyekben Megrendel\u00e9sr\u0151l lesz sz\u00f3, ez alatt a jelen cikkely rendelkez\u00e9seinek \u00e9rtelm\u00e9ben elfogadott Megrendel\u00e9st kell \u00e9rteni, melynek k\u00f6vetkezt\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6zti szerz\u0151d\u00e9ses jogviszony l\u00e9trej\u00f6n.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely V.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A Teljes\u00edt\u00e9s lebonyol\u00edt\u00e1sa<\/h5>\n<p style=\"text-align: center\">5.1\u00a0\u00a0\u00a0\u00a0Amennyiben a munkafolyamatot nem csatolt\u00e1k a megrendel\u00e9shez, ezt a technikus a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val kar\u00f6ltve kidolgozza \u00e9s al\u00e1\u00edrja, valamint minden esetben felt\u00fcnteti benne a teljes\u00edt\u00e9s v\u00e9grehajt\u00e1si m\u00f3dj\u00e1nak r\u00e9szletes le\u00edr\u00e1s\u00e1t.<\/p>\n<p style=\"text-align: center\">5.2\u00a0\u00a0\u00a0\u00a0 A Szolg\u00e1ltat\u00f3 felel\u0151s munkav\u00e1llal\u00f3ja a munkafolyamat alapj\u00e1n koordin\u00e1lja a Teljes\u00edt\u00e9s v\u00e9grehajt\u00e1s\u00e1t.<\/p>\n<p style=\"text-align: center\">5.3\u00a0\u00a0\u00a0\u00a0A munkafolyamat esetleges m\u00f3dos\u00edt\u00e1sait \u00edr\u00e1sos form\u00e1ban elk\u00e9sz\u00edtett toldal\u00e9kokban kell r\u00f6gz\u00edteni, melyeket a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa hivatott al\u00e1\u00edrni; amennyiben a munkafolyamatban harmadik szem\u00e9ly is r\u00e9szt vesz (pl. az AUDI HUNGARIA MOTOR Kft.) avagy amennyiben a munkav\u00e9gz\u00e9si ter\u00fclet harmadik szem\u00e9ly birtok\u00e1ban van, a Szolg\u00e1ltat\u00f3 min\u0151s\u00e9gbiztos\u00edt\u00e1si munkat\u00e1rs\u00e1nak valamint a gy\u00e1rt\u00f3 k\u00e9pvisel\u0151j\u00e9nek al\u00e1\u00edr\u00e1sa is sz\u00fcks\u00e9geltetik. A toldal\u00e9kban fel kell t\u00fcntetni a m\u00f3dos\u00edt\u00e1s le\u00edr\u00e1s\u00e1t, tov\u00e1bb\u00e1 a m\u00f3dos\u00edt\u00e1s elfogad\u00e1s\u00e1nak pontos id\u0151pontj\u00e1t, ill. mikor kell a m\u00f3dos\u00edt\u00e1snak hat\u00e1lyba l\u00e9pnie.<\/p>\n<p style=\"text-align: center\">5.4\u00a0\u00a0\u00a0\u00a0A Teljes\u00edt\u00e9s rendeltet\u00e9sszer\u0171 megval\u00f3s\u00edt\u00e1s\u00e1nak c\u00e9lj\u00e1b\u00f3l a Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy el\u00e9gs\u00e9ges mennyis\u00e9g\u0171 szolg\u00e1ltat\u00f3i munkat\u00e1rsat biztos\u00edt (ezek rendelkeznek a sz\u00fcks\u00e9ges k\u00e9pess\u00e9gekkel, tud\u00e1ssal, teljes\u00edtm\u00e9nnyel valamint az adott teljes\u00edt\u00e9sre vonatkoz\u00f3 j\u00e1rtass\u00e1ggal), akik a teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1t hivatottak majd biztos\u00edtani.<\/p>\n<p style=\"text-align: center\">5.5\u00a0\u00a0\u00a0\u00a0A Teljes\u00edt\u00e9st \u00e9rint\u0151 k\u00e9rd\u00e9sekre vonatkoz\u00f3an a technikust kell a Szolg\u00e1ltat\u00f3 felel\u0151s megb\u00edzottj\u00e1nak tekinteni; a technikus mindenekel\u0151tt:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0koordin\u00e1lja \u00e9s menedzseli a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1n r\u00e9sztvev\u0151 szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k munk\u00e1j\u00e1t,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF \u2013 kel \u00f6sszhangban r\u00e9szt vesz a munkafolyamat kidolgoz\u00e1s\u00e1ban (\u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1ban) \u00e9s azt a szolg\u00e1ltat\u00f3 nev\u00e9ben al\u00e1\u00edrja (ide\u00e9rtve a kapcsol\u00f3d\u00f3 mell\u00e9kleteket is), kiv\u00e9ve, ha jelen \u00c1KF elt\u00e9r\u0151 m\u00f3don rendelkeznek,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0el\u0151k\u00e9sz\u00edti (kidolgozza) a munka\u00fcgyi kimutat\u00e1sokat \u00e9s a r\u00e9szleges kimutat\u00e1sokat,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF XIII cikkely\u00e9nek \u00e9rtelm\u00e9ben a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1nak valamint a reklam\u00e1ci\u00f3s elj\u00e1r\u00e1soknak keret\u00e9n bel\u00fcl j\u00e1r el ill. v\u00e9gez tev\u00e9kenys\u00e9geket,<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 kapcsolattart\u00f3jak\u00e9nt b\u00e1rmilyen, a Teljes\u00edt\u00e9sre vonatkoz\u00f3, javaslatot, hozz\u00e1sz\u00f3l\u00e1st avagy ig\u00e9nyl\u00e9st feljegyez (iktat, nyilv\u00e1ntart); halad\u00e9ktalanul t\u00e1j\u00e9koztatni kell \u0151t a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1t \u00e9rint\u0151 b\u00e1rmilyen szervez\u00e9si v\u00e1ltoz\u00e1sr\u00f3l avagy a szerz\u0151d\u00e9sszer\u0171 v\u00e9ghezvitelt korl\u00e1toz\u00f3 akad\u00e1lyr\u00f3l,<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0a sz\u00fcks\u00e9ges esetekben kapcsolatba l\u00e9p a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val, mindenekel\u0151tt a sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9sre val\u00f3 felk\u00e9r\u00e9s c\u00e9lj\u00e1b\u00f3l.<\/p>\n<p style=\"text-align: center\">5.6\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti elt\u00e9r\u0151 megegyez\u00e9s hi\u00e1ny\u00e1ban a Szolg\u00e1ltat\u00f3 a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1nak c\u00e9lj\u00e1b\u00f3l bebiztos\u00edtja az alapvet\u0151 munkaseg\u00e9dleti eszk\u00f6z\u00f6ket, szersz\u00e1mokat valamint anyagokat (mint pl. jel\u00f6l\u0151-berendez\u00e9sek, matric\u00e1k, azonos\u00edt\u00f3 etikettek, tollak, pap\u00edr, nyomtatv\u00e1nyok, szalagok \u00e9s egy\u00e9b fogyaszt\u00e1si anyagok), valamint a munka-\u00e9s eg\u00e9szs\u00e9gv\u00e9delem biztos\u00edt\u00e1s\u00e1t szolg\u00e1l\u00f3 eszk\u00f6z\u00f6ket is, a szokv\u00e1nyos fogyaszt\u00e1sra vonatkoz\u00f3 terjedelemben ( a tov\u00e1bbiakban egy\u00fcttesen csak mint \u201ealapvet\u0151 munkaseg\u00e9dleti eszk\u00f6z\u00f6k\u201c ).<\/p>\n<p style=\"text-align: center\">5.7\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 meg\u00e1llapodhatnak, hogy a Szolg\u00e1ltat\u00f3 tov\u00e1bbi munkaseg\u00e9dleti eszk\u00f6z\u00f6ket vagy szersz\u00e1mokat is biztos\u00edt a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3knak, mint pl. munkaasztal, vil\u00e1g\u00edt\u00e1s, stb. (a tov\u00e1bbiakban csak mint \u201e\u00e1tlagon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k\u201c); ellenkez\u0151 esetben ezeket a Megrendel\u0151 biztos\u00edtja. A bebiztos\u00edtand\u00f3 \u00e1tlagon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k pontos meghat\u00e1roz\u00e1s\u00e1t tartalmaz\u00f3 meg\u00e1llapod\u00e1st fel kell t\u00fcntetni a Megrendel\u00e9sben.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely VI.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s helye<\/h5>\n<p style=\"text-align: center\">6.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra a Megrendel\u0151 ter\u00fclet\u00e9n, a Vev\u0151 ter\u00fclet\u00e9n avagy a Szolg\u00e1ltat\u00f3 ter\u00fclet\u00e9n ker\u00fclhet sor. A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s pontos hely\u00e9t valamint az azzal kapcsolatos esetleges kiad\u00e1sokat a Megrendel\u00e9sben pontosan meg kell jel\u00f6lni.<\/p>\n<p style=\"text-align: center\">6.2\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles lehet\u0151v\u00e9 tenni, hogy az adott teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1val megb\u00edzott szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s hely\u00e9re \u2013 amennyire az a hely a Megrendel\u0151n\u00e9l avagy a Vev\u0151n\u00e9l tal\u00e1lhat\u00f3 &#8211; bel\u00e9p\u00e9st nyerjenek, \u00e9s ennek \u00e9rdek\u00e9ben ell\u00e1tni \u0151ket mindennem\u0171 sz\u00fcks\u00e9ges eszk\u00f6zzel (azonos\u00edt\u00f3 k\u00e1rtya, ruh\u00e1ra er\u0151s\u00edthet\u0151 n\u00e9vjegy, stb.).<\/p>\n<p style=\"text-align: center\">6.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1snak valamint a szolg\u00e1ltat\u00e1sokkal kapcsolatos tev\u00e9kenys\u00e9geknek (pl. anyagmozgat\u00e1s) megfelel\u0151 helyis\u00e9geket biztos\u00edtani \u00e9s a hat\u00e9kony szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st lehet\u0151v\u00e9 tev\u0151 m\u00f3don berendezni azokat.<\/p>\n<p style=\"text-align: center\">6.4\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 felel az\u00e9rt, hogy a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s helye megfeleljen minden jogi el\u0151\u00edr\u00e1s \u00e1ltal t\u00e1masztott k\u00f6vetelm\u00e9nynek, legf\u0151k\u00e9ppen azoknak, melyek a munkabiztons\u00e1got \u00e9s eg\u00e9szs\u00e9gv\u00e9delmet valamint t\u0171zv\u00e9delmet szab\u00e1lyozz\u00e1k.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">\u00a0Cikkely VII.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A teljes\u00edt\u00e9s ideje<\/h5>\n<p style=\"text-align: center\">7.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Teljes\u00edt\u00e9st a Megrendel\u00e9sben meghat\u00e1rozott id\u0151ben, ill. a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1si hely\u00e9nek hozz\u00e1f\u00e9rhet\u0151s\u00e9g\u00e9re \u00e9s t\u00e1vols\u00e1g\u00e1ra val\u00f3 tekintettel meghat\u00e1rozott szokv\u00e1nyos id\u0151ben kezdi meg.<\/p>\n<p style=\"text-align: center\">7.1.1\u00a0\u00a0\u00a0\u00a0A teljes\u00edt\u00e9si kezd\u0151 id\u0151pont Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9r\u0151l t\u00f6rt\u00e9n\u0151 megtart\u00e1s\u00e1nak el\u0151felt\u00e9tele a Megrendel\u0151\/vev\u0151 r\u00e9sz\u00e9r\u0151l ny\u00fajtand\u00f3 mindennem\u0171 n\u00e9lk\u00fcl\u00f6zhetetlen k\u00f6zrem\u0171k\u00f6d\u00e9s \u00e9s kooper\u00e1ci\u00f3, jelen \u00c1KF VIII cikkelye szerint.<\/p>\n<p style=\"text-align: center\">7.2\u00a0\u00a0\u00a0\u00a0A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st ig\u00e9nybe vev\u0151 \u00f3r\u00e1k sz\u00e1m\u00e1t a munka\u00fcgyi kimutat\u00e1sban kell r\u00f6gz\u00edteni; ezt a technikus k\u00e9sz\u00edti el\u0151 \u00e9s a Megrendel\u0151 megb\u00edzottja igazolja (jelen \u00c1KF 9.3 pontja).<\/p>\n<p style=\"text-align: center\">7.3\u00a0\u00a0\u00a0\u00a0A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges id\u0151keretbe, melyet a munka\u00fcgyi kimutat\u00e1sba feljegyeznek, belesz\u00e1m\u00edtand\u00f3 az az id\u0151 is, amely:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a logisztikai anyagmozgat\u00e1shoz,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a csomagol\u00e1si munk\u00e1latokhoz,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0az olyan \u00e1ll\u00e1sid\u0151h\u00f6z, melyet nem a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k okoztak,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0a t\u00f6rv\u00e9ny \u00e1ltal meg\u00e1llap\u00edtott munkasz\u00fcneteknek megfelel\u0151 id\u0151kerethez,<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9s szervez\u00e9si bebiztos\u00edt\u00e1s\u00e1hoz,<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9s r\u00e9szleges kimutat\u00e1saihoz (jelen \u00c1KF 9.4 pontja), a jelent\u00e9sek elk\u00e9sz\u00edt\u00e9s\u00e9hez valamint a Teljes\u00edt\u00e9s teljes dokument\u00e1l\u00e1s\u00e1hoz sz\u00fcks\u00e9ges.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">VIII. cikkely<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A Megrendel\u0151 egy\u00fcttm\u0171k\u00f6d\u00e9se<\/h5>\n<p style=\"text-align: center\">8.1\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a Teljes\u00edt\u00e9ssel kapcsolatban a Szolg\u00e1ltat\u00f3val a sz\u00fcks\u00e9ges m\u00e9rt\u00e9kben egy\u00fcttm\u0171k\u00f6dni; az egy\u00fcttm\u0171k\u00f6d\u00e9s f\u0151leg az al\u00e1bbiakra vonatkozik:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a rendeltet\u00e9sszer\u0171 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges \u00f6sszes szakmai m\u0171szaki inform\u00e1ci\u00f3,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 komponensek \u00e1tad\u00e1sa, ill. a komponensekhez val\u00f3 hozz\u00e1f\u00e9r\u00e9s lehet\u0151v\u00e9 t\u00e9tele,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s hely\u00e9hez val\u00f3 hozz\u00e1f\u00e9r\u00e9s bebiztos\u00edt\u00e1sa,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0olyan munkahely (munkak\u00f6rnyezet) biztos\u00edt\u00e1sa, mely megfelel a munkabiztons\u00e1got \u00e9s eg\u00e9szs\u00e9gv\u00e9delmet szab\u00e1lyz\u00f3 jogi el\u0151\u00edr\u00e1soknak,<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0a konkr\u00e9t Teljes\u00edt\u00e9sre vonatkoz\u00f3, ut\u00f3lagos sz\u00fcks\u00e9ges utas\u00edt\u00e1sok kiad\u00e1sa valamint a k\u00f6vetelm\u00e9nyek pontos\u00edt\u00e1sa,<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0olyan munkaeszk\u00f6z\u00f6k, seg\u00e9deszk\u00f6z\u00f6k valamint tov\u00e1bbi felszerel\u00e9sek biztos\u00edt\u00e1sa, melyek a Szolg\u00e1ltat\u00f3 ell\u00e1t\u00e1si feladatk\u00f6r\u00e9n k\u00edv\u00fcl esnek,<\/p>\n<p style=\"text-align: center\">g)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF rendelkez\u00e9sein (pl. az 5.1, 6.3, 7.2 pontokon) alapul\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9s ny\u00fajt\u00e1sa,<\/p>\n<p style=\"text-align: center\">h)\u00a0\u00a0\u00a0\u00a0a tov\u00e1bbi sz\u00fcks\u00e9ges, mindenekel\u0151tt az ig\u00e9nyelt egy\u00fcttm\u0171k\u00f6d\u00e9s ny\u00fajt\u00e1sa.<\/p>\n<p style=\"text-align: center\">8.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 elmulasztja az el\u0151z\u0151 pontban le\u00edrtak szerinti, a Szolg\u00e1ltat\u00f3val szembeni egy\u00fcttm\u0171k\u00f6d\u00e9si k\u00f6telezetts\u00e9g teljes\u00edt\u00e9s\u00e9t, a Szolg\u00e1ltat\u00f3 jogosult a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s folyamat\u00e1t megszak\u00edtani.<\/p>\n<p style=\"text-align: center\">8.3\u00a0\u00a0\u00a0\u00a0Amennyiben a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s a Megrendel\u0151 \u00e1ltali sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9s elmulaszt\u00e1sa miatt sz\u00fcnetel, a jelen \u00c1KF 8.2 pontja szerinti egy\u00fcttm\u0171k\u00f6d\u00e9s k\u00e9sedelmes ideje folyam\u00e1n Szolg\u00e1ltat\u00f3 nem eshet k\u00e9sedelembe k\u00f6telezetts\u00e9geinek teljes\u00edt\u00e9s\u00e9t \u00e9rint\u0151en, \u00e9s nem vonhat\u00f3 felel\u0151ss\u00e9gre semmilyen k\u00e1r miatt, mely az eml\u00edtett sz\u00fcneteltet\u00e9ssel kapcsolatosan, annak ok-okozati \u00f6sszef\u00fcgg\u00e9se sor\u00e1n keletkezett; a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sban bek\u00f6vetkezett sz\u00fcneteltet\u00e9st jelen \u00c1KF 7.3 pontj\u00e1nak c) bet\u0171je szerint olyan \u00e1ll\u00e1sid\u0151nek kell tekinteni, melyet nem a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k okoztak, ez\u00e9rt a Szolg\u00e1ltat\u00f3t az \u00e1ll\u00e1sra val\u00f3 tekintet n\u00e9lk\u00fcl teljes \u00f6sszeg\u0171 d\u00edj illeti meg.<\/p>\n<p style=\"text-align: center\">8.4\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a Megrendel\u00e9sben nem jel\u00f6li meg a p\u00e9nz\u00fcgyi r\u00e9szleg sz\u00e1ml\u00e1z\u00e1s\u00e9rt felel\u0151s munkat\u00e1rs\u00e1t, k\u00f6teles eme mulaszt\u00e1s\u00e1t bizony\u00edthat\u00f3 m\u00f3don p\u00f3tolni a Megrendel\u00e9s al\u00e1\u00edr\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott 10 napon bel\u00fcl.<\/p>\n<p style=\"text-align: center\">8.5\u00a0\u00a0\u00a0\u00a0Jelen cikkely rendelkez\u00e9seit \u00e9rtelemszer\u0171en a Vev\u0151re is alkalmazni kell, amennyiben a Teljes\u00edt\u00e9s annak ter\u00fclet\u00e9n ill. a vev\u0151 rendelkez\u00e9s\u00e9re \u00e1ll\u00f3 komponensek ig\u00e9nybev\u00e9tel\u00e9vel zajlik; ez esetben a Megrendel\u0151 k\u00f6teles bebiztos\u00edtani a Vev\u0151 r\u00e9sz\u00e9r\u0151l sz\u00fcks\u00e9ges elengedhetetlen kooper\u00e1ci\u00f3t (mindenekel\u0151tt jelen cikkely rendelkez\u00e9sei szerint) \u00e9s a Vev\u0151 egy\u00fcttm\u0171k\u00f6d\u00e9s\u00e9nek esetleges hi\u00e1ny\u00e1\u00e9rt oly m\u00f3don felel, mint ha a mulaszt\u00e1st saj\u00e1t maga k\u00f6vette volna el.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely IX.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A munka\u00fcgyi kimutat\u00e1s \u00e9s a r\u00e9szleges kimutat\u00e1sok<\/h5>\n<p style=\"text-align: center\">9.1\u00a0\u00a0\u00a0\u00a0Az elv\u00e9gzett Szolg\u00e1ltat\u00e1sokr\u00f3l a technikus munka\u00fcgyi kimutat\u00e1st k\u00e9sz\u00edt.<\/p>\n<p style=\"text-align: center\">9.1.1\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1snak tartalmaznia kell:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 \u00f6sszes munkav\u00e1llal\u00f3ja \u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1sokra ford\u00edtott \u00f6ssz \u2013 \u00f3rasz\u00e1mot, vagy<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s egy\u00e9b m\u00e9rhet\u0151 egys\u00e9geinek sz\u00e1m\u00e1t, amennyiben ezek a Megrendel\u00e9sben meghat\u00e1roz\u00e1sra ker\u00fcltek (jelen \u00c1KF 4.2.1 pontj\u00e1nak b) bekezd\u00e9se),<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edjat.<\/p>\n<p style=\"text-align: center\">9.1.2\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1s tartalmazhatja:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 komponensek jegyz\u00e9k\u00e9t \u00e9s mennyis\u00e9g\u00e9t \u00e9s\/vagy a ny\u00fajtott Szolg\u00e1ltat\u00e1sok fajt\u00e1j\u00e1t,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a meg\u00e1llap\u00edtottan hib\u00e1s komponensek valamint a megjav\u00edtott komponensek mennyis\u00e9g\u00e9r\u0151l sz\u00f3l\u00f3 adatot,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k sz\u00e1m\u00e1t,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa \u00e1ltal k\u00f6z\u00f6sen meghat\u00e1rozott egy\u00e9b t\u00e9nyeket.<\/p>\n<p style=\"text-align: center\">9.2\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1s elk\u00e9sz\u00edt\u00e9s\u00e9re a Teljes\u00edt\u00e9st k\u00f6vet\u0151en vagy a napt\u00e1ri h\u00f3nap befejez\u00e9s\u00e9t k\u00f6vet\u0151en (amennyiben a Teljes\u00edt\u00e9s id\u0151tartama meghaladja a 60 napot) ker\u00fcl sor.<\/p>\n<p style=\"text-align: center\">9.2.1\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti meg\u00e1llapod\u00e1st k\u00f6vet\u0151en a munka\u00fcgyi kimutat\u00e1s ki\u00e1ll\u00edt\u00e1sa (elk\u00e9sz\u00edt\u00e9se) a fentiekt\u0151l elt\u00e9r\u0151, mindk\u00e9t f\u00e9l \u00e1ltal j\u00f3v\u00e1hagyott id\u0151pontokban is t\u00f6rt\u00e9nhet.<\/p>\n<p style=\"text-align: center\">9.3\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul a Megrendel\u00e9sben megjel\u00f6lt megrendel\u0151i megb\u00edzott (jelen \u00c1KF 4.2.2 pontj\u00e1nak b) bekezd\u00e9se) \u00e1ltal igazolt munka\u00fcgyi kimutat\u00e1s szolg\u00e1l; ha a Megrendel\u0151 elmulasztotta ezt a szem\u00e9lyt a megrendel\u00e9sben felt\u00fcntetni, a munka\u00fcgyi kimutat\u00e1st Megrendel\u0151 nev\u00e9ben a jelen \u00c1KF 10.3 pontja szerint meghat\u00e1rozott szem\u00e9ly jogosult al\u00e1\u00edr\u00e1s\u00e1val igazolni. A munka\u00fcgyi kimutat\u00e1st l\u00e1ttamoz\u00f3 (igazol\u00f3) megrendel\u0151i megb\u00edzott az al\u00e1\u00edr\u00e1s mellett felt\u00fcnteti a vezet\u00e9k- \u00e9s ut\u00f3nev\u00e9t, valamint a munkak\u00fcgyi beoszt\u00e1s\u00e1t ill. munkak\u00f6ri tiszts\u00e9g\u00e9t is. Az a megrendel\u0151i megb\u00edzott, kinek a bels\u0151 hat\u00e1sk\u00f6r\u00f6k \u00e9rtelm\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e1ltal ki\u00e1ll\u00edtott munka\u00fcgyi kimutat\u00e1s igazol\u00e1sa (j\u00f3v\u00e1hagy\u00e1sa) a feladat\u00e1t k\u00e9pezi, k\u00f6teles a Megrendel\u0151nek k\u00e9zbes\u00edtett munka\u00fcgyi kimutat\u00e1s napj\u00e1t\u00f3l sz\u00e1m\u00edtott 2 napon bel\u00fcl ezt visszaigazolni, vagy pedig v\u00e9lem\u00e9nyezni, elektronikus \u00fczenet form\u00e1j\u00e1ban, pap\u00edralap\u00fa jelent\u00e9s form\u00e1j\u00e1ban vagy faxon. Ha a Megrendel\u0151 a munka\u00fcgyi kimutat\u00e1st a meghat\u00e1rozott id\u0151ben nem v\u00e9lem\u00e9nyezi, a munka\u00fcgyi kimutat\u00e1s j\u00f3v\u00e1hagyottnak min\u0151s\u00fcl, m\u00e9g abban az esetben is, ha az a sz\u00f3ban forg\u00f3 hat\u00e1rid\u0151ben j\u00f3v\u00e1hagy\u00e1sra sem ker\u00fclt (azaz j\u00f3v\u00e1hagy\u00e1si v\u00e9lelem l\u00e9p \u00e9rv\u00e9nybe). Amennyiben a Szolg\u00e1ltat\u00f3 a munka\u00fcgyi kimutat\u00e1sban a Megrendel\u0151 \u00f6sszes hozz\u00e1sz\u00f3l\u00e1s\u00e1t szab\u00e1lyszer\u0171en szeml\u00e9ltette, ezt hasonm\u00f3d j\u00f3v\u00e1hagyottnak kell tekinteni, m\u00e9gpedig az ily m\u00f3don \u00e1tfogalmazott \u00faj munka\u00fcgyi kimutat\u00e1s megk\u00fcld\u00e9s\u00e9nek pillanat\u00e1t\u00f3l fogva.<\/p>\n<p style=\"text-align: center\">9.4\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 k\u00e9relme alapj\u00e1n a Szolg\u00e1ltat\u00f3 r\u00e9szleges kimutat\u00e1sokat is k\u00e9sz\u00edthet, melyek a Megrendel\u0151 \u00e1ltal ig\u00e9nyelt adatokat fogj\u00e1k tartalmazni, a Megrendel\u0151 \u00e1ltal v\u00e1lasztott alakban \u00e9s\/vagy gyakoris\u00e1ggal; az ilyen r\u00e9szkimutat\u00e1sokat viszont csak abban az esetben k\u00f6teles elk\u00e9sz\u00edteni, ha eme k\u00f6telezetts\u00e9g belefoglaltatott a Megrendel\u00e9sbe (jelen \u00c1KF 4.2.2 pontj\u00e1nak f) bekezd\u00e9se). A r\u00e9szkimutat\u00e1sok nem szolg\u00e1lnak a sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul \u00e9s kiz\u00e1r\u00f3lag a Megrendel\u0151 sz\u00fcks\u00e9gleteit hivatottak kiel\u00e9g\u00edteni.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely X.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Megb\u00edzott szem\u00e9lyek<\/h5>\n<p style=\"text-align: center\">10.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 az al\u00e1bbi szem\u00e9lyeket b\u00edzza meg a Megrendel\u00e9sek al\u00e1\u00edr\u00e1s\u00e1nak feadat\u00e1val:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 c\u00e9gjegyz\u00e9sre jogosult k\u00e9pvisel\u0151je,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 \u201eper procuram\u201d megb\u00edzott k\u00e9pvisel\u0151je (\u00e1ltal\u00e1nos meghatalmazottja), amennyiben megnevez\u00e9sre ker\u00fclt,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 fi\u00f3ktelep\u00e9nek igazgat\u00f3ja,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0technikusok.<\/p>\n<p style=\"text-align: center\">Az eml\u00edtett szem\u00e9lyek mindegyike \u00f6n\u00e1ll\u00f3an jogosult elj\u00e1rni.<\/p>\n<p style=\"text-align: center\">10.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a Megrendel\u00e9s\u00e9ben nem jel\u00f6li meg a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg konkr\u00e9t munkat\u00e1rs\u00e1t, jelen \u00c1KF \u00e1ltal a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa sz\u00e1m\u00e1ra fenntartott esetekben a Megrendel\u0151 nev\u00e9ben a Megrendel\u0151 b\u00e1rmelyik munkat\u00e1rsa (f\u0151k\u00e9nt munkav\u00e1llal\u00f3ja, esetleg egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9ly) jogosult elj\u00e1rni, kinek tiszts\u00e9ge ill. beoszt\u00e1sa megfelel az eml\u00edtett tiszts\u00e9gnek, mik\u00f6zben a szolg\u00e1ltat\u00f3 nem k\u00f6teles vizsg\u00e1lni, hogy az eml\u00edtett munkat\u00e1rs t\u00fall\u00e9pi \u2013 e hat\u00e1sk\u00f6r\u00e9t vagy sem; a munkat\u00e1rs elj\u00e1r\u00e1sa teljes m\u00e9rt\u00e9kben k\u00f6telezi a Megrendel\u0151t, kiv\u00e9ve, ha bizony\u00edt\u00e1st nyer, hogy a Szolg\u00e1ltat\u00f3nak a hat\u00e1sk\u00f6r-t\u00fall\u00e9p\u00e9sr\u0151l egy\u00e9rtelm\u0171en tudom\u00e1sa volt \u00e9s a Megrendel\u0151t err\u0151l nem t\u00e1j\u00e9koztatta halad\u00e9ktalanul a meg\u00e1llap\u00edt\u00e1st k\u00f6vet\u0151en.<\/p>\n<p style=\"text-align: center\">10.2.1\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 (bizony\u00edthat\u00f3 m\u00f3don) b\u00e1rmikor jogosult jelenteni a Szolg\u00e1ltat\u00f3nak az illet\u00e9kes min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1nak hi\u00e1nyz\u00f3 kapcsolattart\u00e1si adatait, valamint ezen adatok m\u00f3dos\u00edt\u00e1s\u00e1t is; a jelent\u00e9snek egy\u00e9rtelm\u0171 v\u00e1laszt kell adnia a Megrendel\u0151 nev\u00e9ben elj\u00e1r\u00f3 szem\u00e9ly kil\u00e9t\u00e9re vonatkoz\u00f3an.<\/p>\n<p style=\"text-align: center\">10.3\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF 10.2 pontj\u00e1ban meghat\u00e1rozott rendelkez\u00e9sek hasonl\u00f3k\u00e9pp vonatkoznak arra a megrendel\u0151i oldalon szerepl\u0151 szem\u00e9lyre is, aki jogosult a munka\u00fcgyi kimutat\u00e1sokat al\u00e1\u00edrni (jelen \u00c1KF 4.2.2 pontj\u00e1nak b) bekezd\u00e9se), ha egy\u00e9bk\u00e9nt nincs a Megrendel\u00e9sben megjel\u00f6lve.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely XI.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">A Szolg\u00e1ltat\u00e1sok d\u00edja<\/h5>\n<p style=\"text-align: center\">11.1\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 k\u00f6telezi mag\u00e1t a Szolg\u00e1ltat\u00f3 fel\u00e9, hogy az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok\u00e9rt megfizeti a megrendel\u00e9sben valamint a jelen \u00c1KF-b\u0151l ered\u0151en meg\u00e1llap\u00edtott \u00f6sszeg\u0171 d\u00edjat.<\/p>\n<p style=\"text-align: center\">11.2\u00a0\u00a0\u00a0\u00a0A d\u00edjhoz hozz\u00e1ad\u00e1sra ker\u00fcl a t\u00f6rv\u00e9nyes \u00c1fa m\u00e9rt\u00e9ke. A d\u00edj a jelen cikkely rendelkez\u00e9sei szerint visszaigazolt munka\u00fcgyi kimutat\u00e1sban felt\u00fcntetett szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra ford\u00edtott t\u00e9nyleges \u00f3rasz\u00e1m \u00e9s\/vagy egy\u00e9b m\u00e9rhet\u0151 egys\u00e9g (jelen \u00c1KF 4.2.1 pontj\u00e1nak b) bekezd\u00e9se) f\u00fcggv\u00e9ny\u00e9ben ker\u00fcl sz\u00e1ml\u00e1z\u00e1sra.<\/p>\n<p style=\"text-align: center\">11.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9sben meg\u00e1llap\u00edtott, a Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 \u00f3rad\u00edjhoz az al\u00e1bbi esetekben p\u00f3td\u00edjfizet\u00e9si k\u00f6telezetts\u00e9g is t\u00e1rsulhat:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0az \u00e9jszaka (18.00 h \u2013 06.00 h) folyam\u00e1n ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 30%<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a szombati napon ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 100%<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a vas\u00e1rnap valamint egy\u00e9b munkasz\u00fcneti nap (pl. \u00e1llam\u00fcnnep) folyam\u00e1n ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 100%<\/p>\n<p style=\"text-align: center\">Amennyiben a Megrendel\u00e9sben elt\u00e9r\u0151 m\u00e9rt\u00e9k\u0171 p\u00f3td\u00edjak ker\u00fcltek megegyez\u00e9sre, avagy amennyiben a p\u00f3td\u00edj fizet\u00e9s\u00e9t felek kiz\u00e1rt\u00e1k, a Megrendel\u00e9s rendelkez\u00e9sei els\u0151bbs\u00e9get \u00e9lveznek.<\/p>\n<p style=\"text-align: center\">11.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edjon fel\u00fcl a Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00f3nak megt\u00e9r\u00edteni a Megrendel\u00e9sben esetlegesen megegyezett k\u00fcl\u00f6n kiad\u00e1sokat is.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">\u00a0Cikkely <span style=\"font-size: 16px\">XII.<\/span><\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Fizet\u00e9si felt\u00e9telek \u00e9s szankci\u00f3k<\/h5>\n<p style=\"text-align: center\">12.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj sz\u00e1mla alapj\u00e1n esed\u00e9kes; a sz\u00e1ml\u00e1t a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9sek \u00e9s\/vagy munka\u00fcgyi kimutat\u00e1sok alapj\u00e1n<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9st k\u00f6vet\u0151en, vagy<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0az adott h\u00f3napban ny\u00fajtott Szolg\u00e1ltat\u00e1sok\u00e9rt a napt\u00e1ri h\u00f3nap v\u00e9g\u00e9t k\u00f6vet\u0151en, vagy<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0amennyiben a vonatkoz\u00f3 napt\u00e1ri h\u00e9t folyam\u00e1n elv\u00e9gzett Szolg\u00e1lt\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj meghaladja a 2.000,- \u20ac \u00f6sszeget, a napt\u00e1ri h\u00e9t befejez\u00e9s\u00e9t k\u00f6vet\u0151en \u00e1ll\u00edtja ki.<\/p>\n<p style=\"text-align: center\">12.2\u00a0\u00a0\u00a0\u00a0Amennyiben a sz\u00e1mla nem tartalmaz hosszabb fizet\u00e9si hat\u00e1rid\u0151re utal\u00f3 adatot, a ki\u00e1ll\u00edt\u00e1st\u00f3l sz\u00e1m\u00edtott 14. nap v\u00e1lik esed\u00e9kess\u00e9. Amennyiben a sz\u00e1ml\u00e1n a jelen pontban felt\u00fcntetett\u0151l kor\u00e1bbi esed\u00e9kess\u00e9gi d\u00e1tum szerepel, a Megrendel\u0151 k\u00e9sedelembe es\u00e9se szempontj\u00e1b\u00f3l a sz\u00e1mla esed\u00e9kess\u00e9g\u00e9nek jelen pontban felt\u00fcntetett hat\u00e1rideje az ir\u00e1nyad\u00f3.<\/p>\n<p style=\"text-align: center\">12.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9s Szolg\u00e1ltat\u00f3nak t\u00f6rt\u00e9n\u0151 elk\u00fcld\u00e9s\u00e9vel (jelen \u00c1KF IV. cikkelye) a Megrendel\u0151 j\u00f3v\u00e1hagy\u00e1s\u00e1t adja az elektronikus sz\u00e1mla ki\u00e1ll\u00edt\u00e1s\u00e1hoz.<\/p>\n<p style=\"text-align: center\">12.3.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 a sz\u00e1ml\u00e1t els\u0151dlegesen annak a szem\u00e9lynek k\u00fcldi meg, aki a megrendel\u0151i oldalon a Megrendel\u00e9st ki\u00e1ll\u00edtotta avagy annak a szem\u00e9lynek, akit a Megrendel\u0151 a Megrendel\u00e9sben megjel\u00f6lt; megk\u00fcldheti ezt azonban a Megrendel\u0151 \u00e1ltal\u00e1nos email-c\u00edm\u00e9re, mellyel rendelkezik vagy amely a Megrendel\u0151 weboldal\u00e1n ker\u00fclt felt\u00fcntet\u00e9sre, f\u0151leg azokban az esetekben, amikor a pontosvessz\u0151 el\u0151tti mondatr\u00e9szben felt\u00fcntetett c\u00edmekr\u0151l k\u00e9zbes\u00edtetlen\u00fcl visszaker\u00fcl, vagy ha nem \u00e9rkezik r\u00f3la el\u0151zetesen ig\u00e9nyelt, k\u00e9zbes\u00edt\u00e9st igazol\u00f3 meger\u0151s\u00edt\u00e9s.<\/p>\n<p style=\"text-align: center\">12.3.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 csak pap\u00edralap\u00fa sz\u00e1ml\u00e1t k\u00e9r\/pap\u00edralap\u00fa sz\u00e1ml\u00e1t is k\u00e9r, k\u00f6teles az erre vonatkoz\u00f3 ig\u00e9ny\u00e9t a Megrendel\u00e9sben felt\u00fcntetni. A Szolg\u00e1ltat\u00f3 jogosult a pap\u00edralap\u00fa sz\u00e1mlaki\u00e1ll\u00edt\u00e1sra vonatkoz\u00f3 k\u00e9s\u0151bbi megrendel\u0151i k\u00e9relemnek is eleget tenni.<\/p>\n<p style=\"text-align: center\">12.4\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1nak tartalmaznia kell az ad\u00f3igazgat\u00e1si azonos\u00edt\u00e1sra alkalmas okirat minden l\u00e9nyeges elem\u00e9t; a sz\u00e1ml\u00e1t jelen \u00c1KF rendelkez\u00e9seinek megfelel\u0151en kell ki\u00e1ll\u00edtani \u00e9s szab\u00e1lyszer\u0171en kell k\u00e9zbes\u00edteni a Megrendel\u0151 sz\u00e1m\u00e1ra.<\/p>\n<p style=\"text-align: center\">12.5\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1hoz csatolni kell a sz\u00e1ml\u00e1z\u00e1s jogoss\u00e1g\u00e1t al\u00e1t\u00e1maszt\u00f3, vonatkoz\u00f3 visszaigazolt munka\u00fcgyi kimutat\u00e1s m\u00e1solat\u00e1t.<\/p>\n<p style=\"text-align: center\">12.6\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a sz\u00e1mlafizet\u00e9si k\u00f6telezetts\u00e9g\u00e9t illet\u0151en k\u00e9sedelembe esik, k\u00f6teles a Szolg\u00e1ltat\u00f3nak a k\u00e9sedelembe es\u00e9s id\u0151pontj\u00e1t\u00f3l kezd\u0151d\u0151en a k\u00e9sedelemmel \u00e9rintett napt\u00e1ri f\u00e9l\u00e9v els\u0151 napj\u00e1n \u00e9rv\u00e9nyes jegybanki alapkamattal &#8211; idegen p\u00e9nznemben meghat\u00e1rozott p\u00e9nztartoz\u00e1s eset\u00e9n az adott p\u00e9nznemre a kibocs\u00e1t\u00f3 jegybank \u00e1ltal meghat\u00e1rozott alapkamattal, ennek hi\u00e1ny\u00e1ban a p\u00e9nzpiaci kamattal &#8211; megegyez\u0151 m\u00e9rt\u00e9k\u0171 k\u00e9sedelmi kamatot fizetni. A kamat sz\u00e1m\u00edt\u00e1sakor a k\u00e9sedelemmel \u00e9rintett napt\u00e1ri f\u00e9l\u00e9v els\u0151 napj\u00e1n \u00e9rv\u00e9nyes jegybanki alapkamat ir\u00e1nyad\u00f3 az adott napt\u00e1ri f\u00e9l\u00e9v teljes idej\u00e9re.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely <span style=\"font-size: 16px\">XIII.<\/span><\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Min\u0151s\u00e9gi garancia \u00e9s szavatoss\u00e1g<\/h5>\n<p style=\"text-align: center\">13.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 Integrated Management System ISO 9001:2008, ISO 14001:2004 a BS OHSAS 18001:2007 tan\u00fas\u00edtv\u00e1nyokkal rendelkezik, amelyek szavatolj\u00e1k az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9t. A Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Szolg\u00e1ltat\u00e1sokat kell\u0151 szakmai gondoss\u00e1ggal valamint az eml\u00edtett tan\u00fas\u00edtv\u00e1nyok \u00e9rtelm\u00e9ben szavatolt min\u0151s\u00e9gben fogja v\u00e9gezni.<\/p>\n<p style=\"text-align: center\">13.2\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok megfelel\u0151 min\u0151s\u00e9g\u00e9nek biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben a Szolg\u00e1ltat\u00f3 k\u00f6telezetts\u00e9get v\u00e1llal, hogy a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st folyamatosan fel\u00fcgyeli \u00e9s amennyiben \u00e9szleli, hogy a Megrendel\u0151 oldal\u00e1n olyan t\u00e9nyez\u0151k mer\u00fcltek fel, melyek a megfelel\u0151 min\u0151s\u00e9g\u0171 szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st akad\u00e1lyozz\u00e1k, err\u0151l a technikus k\u00f6zrem\u0171k\u00f6d\u00e9s\u00e9vel halad\u00e9ktalanul \u00e9rtes\u00edti a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1t; amennyiben a technikus ezt az inform\u00e1ci\u00f3t sz\u00f3ban k\u00f6zli, k\u00f6teles azt a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa fel\u00e9 e-mail vagy fax form\u00e1j\u00e1ban is megism\u00e9telni, amennyiben annak el\u00e9rhet\u0151s\u00e9gi adatait a Megrendel\u00e9s tartalmazza vagy a Megrendel\u0151 ezeket a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re az \u00c1KF 10.2.1 pontja alapj\u00e1n bejelentette. Az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9t a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa is jogosult ellen\u0151rizni, aki a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9re vonatkoz\u00f3 k\u00e9ts\u00e9gek felmer\u00fcl\u00e9s\u00e9r\u0151l halad\u00e9ktalanul t\u00e1j\u00e9koztatja a technikust. A technikus a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val folytatott &#8211; a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9vel kapcsolatban felmer\u00fclt k\u00e9ts\u00e9geket \u00e9rint\u0151 &#8211; konzult\u00e1ci\u00f3t k\u00f6vet\u0151en elrendeli a komponensek ism\u00e9telt ellen\u0151rz\u00e9s\u00e9t \u00e9s az esetlegesen felmer\u00fclt hib\u00e1k elt\u00e1vol\u00edt\u00e1s\u00e1t; err\u0151l \u00edr\u00e1sos feljegyz\u00e9st k\u00e9sz\u00edt, melyet a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa is al\u00e1\u00edr. Ha a megism\u00e9telt ellen\u0151rz\u00e9s sor\u00e1n bebizonyosodik a Szolg\u00e1ltat\u00e1sok hib\u00e1s mivolta, a Szolg\u00e1ltat\u00f3 nem jogosult a megism\u00e9telt ellen\u0151rz\u00e9s id\u0151tartam\u00e1ra vonatkoz\u00f3an d\u00edjat k\u00f6vetelni. Ha a megism\u00e9telt ellen\u0151rz\u00e9s sor\u00e1n nem bizonyosodik be a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s hib\u00e1s mivolta, a munka\u00fcgyi kimutat\u00e1sban feljegyzett megism\u00e9telt ellen\u0151rz\u00e9s id\u0151tartam\u00e1\u00e9rt a Szolg\u00e1ltat\u00f3 jogosult a jelen \u00c1KF rendelkez\u00e9seivel \u00f6sszhangban meg\u00e1llap\u00edtott d\u00edjra.<\/p>\n<p style=\"text-align: center\">13.3\u00a0\u00a0\u00a0\u00a0Amennyiben a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st k\u00f6vet\u0151en, legk\u00e9s\u0151bb azonban a komponenseknek a vonatkoz\u00f3 dologba (t\u00e1rgyba) \u2013 amelynek a komponens els\u0151 k\u00f6zvetlen r\u00e9sz\u00e9t k\u00e9pezi (nagyobb komponens, rendszer-komponens, modul, integr\u00e1lt modul, g\u00e9pkocsi, stb.) &#8211; t\u00f6rt\u00e9n\u0151 els\u0151 beszerel\u00e9se sor\u00e1n meg\u00e1llap\u00edt\u00e1st nyer, hogy a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s nem a szavatolt min\u0151s\u00e9gben t\u00f6rt\u00e9nt, a Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00e1sokat \u00e9rint\u0151 \u00e9szlelt hib\u00e1kr\u00f3l a Szolg\u00e1ltat\u00f3t \u00edr\u00e1sban \u00e9rtes\u00edteni (tov\u00e1bbiakban csak mint \u201ereklam\u00e1ci\u00f3\u201d), \u00e9spedig halad\u00e9ktalanul, legk\u00e9s\u0151bb a Megrendel\u0151 \u00e1ltal \u00e9szlelt hib\u00e1t k\u00f6vet\u0151 5 napon bel\u00fcl; ellenkez\u0151 esetben az eml\u00edtett hat\u00e1rid\u0151 lej\u00e1rt\u00e1val a Megrendel\u0151 elveszti a hib\u00e1s szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s\u00e9rt j\u00e1r\u00f3 felel\u0151ss\u00e9gb\u0151l ered\u0151 jogainak \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9t.<\/p>\n<p style=\"text-align: center\">13.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 nem felel az al\u00e1bbi okokb\u00f3l ered\u0151 hib\u00e1k\u00e9rt:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st k\u00f6vet\u0151 id\u0151szakban a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t a Szolg\u00e1ltat\u00f3t\u00f3l elt\u00e9r\u0151 szem\u00e9ly nem megfelel\u0151 vagy nem szakszer\u0171 m\u00f3don kezelte,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 a Szolg\u00e1ltat\u00e1s t\u00e1rgy\u00e1t avagy annak egy r\u00e9sz\u00e9t nem min\u0151s\u00edtette megfelel\u0151nek, ill. alkalmasnak a munkafolyamat felt\u00e9telei szempontj\u00e1b\u00f3l \u00e9s a Megrendel\u0151 (ill. a megrendel\u0151i oldalon \u00e1ll\u00f3 szem\u00e9ly, pl. a Vev\u0151) ezt a t\u00e1rgyat az eml\u00edtett k\u00f6r\u00fclm\u00e9ny ellen\u00e9re tov\u00e1bbi haszn\u00e1latra enged\u00e9lyezte, ill. tov\u00e1bbi forgalomba bocs\u00e1jtotta,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 r\u00e9sz\u00e9r\u0151l j\u00f3v\u00e1hagyott munkafolyamat hib\u00e1s volt,<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0vis maior; vis maiork\u00e9nt kell tekinteni k\u00fcl\u00f6n\u00f6sen (de nem kiz\u00e1r\u00f3lag) a h\u00e1bor\u00fara, inv\u00e1zi\u00f3ra, k\u00fclhoni ellens\u00e9g cselekedeteire, idegen ellens\u00e9ges megnyilv\u00e1nul\u00e1sokra, polg\u00e1rh\u00e1bor\u00fara, felkel\u00e9sre, a lakoss\u00e1g forradalmi felkel\u00e9s\u00e9re, katonai avagy egy\u00e9b \u00f6nk\u00e9nyes hatalombirtokl\u00e1s k\u00f6vetkezm\u00e9nyeire, parancs alapj\u00e1n v\u00e9grehajtott nyilv\u00e1nos elkobz\u00e1sra, \u00e1llamos\u00edt\u00e1sra, vagyonelkobz\u00e1sra vagy vagyonmegsemmis\u00edt\u00e9sre, vagy az \u00e1llami avagy egy\u00e9b k\u00f6zhatalmi szervek parancsv\u00e9grehajt\u00e1s\u00e1ra, b\u00e1rmilyen, atommaghasad\u00e1st vagy radioakt\u00edv er\u0151t felhaszn\u00e1l\u00f3 katonai fegyver alkalmaz\u00e1s\u00e1nak k\u00f6vetkezm\u00e9nyeire, tekintet n\u00e9lk\u00fcl arra, hogy erre az alkalmaz\u00e1sra b\u00e9keid\u0151ben vagy h\u00e1bor\u00faban ker\u00fcl sor, balesetre, term\u00e9szeti csap\u00e1sokra, a villany\u00e1ram hosszabb l\u00e9legzetv\u00e9tel\u0171 kies\u00e9s\u00e9re, kr\u00edzishelyzetekre \u00e9s\/vagy tilalmi \u00e1llapotokra; nem tekintend\u0151 azonban vis maiornak a k\u00e9pes\u00edtett munkaer\u0151 hi\u00e1nya, a szerz\u0151d\u0151 felekkel egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyek k\u00f6telezetts\u00e9geinek nem teljes\u00edt\u00e9se, a szerz\u0151d\u0151 f\u00e9l kedvez\u0151tlen gazdas\u00e1gi helyzete.<\/p>\n<p style=\"text-align: center\">13.5\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00f3val a reklam\u00e1ci\u00f3 kivizsg\u00e1l\u00e1s\u00e1nak sor\u00e1n a sz\u00fcks\u00e9ges m\u00e9rt\u00e9kben egy\u00fcttm\u0171k\u00f6dni, mindenekel\u0151tt k\u00f6teles rendelkez\u00e9sre bocs\u00e1jtani (f\u0151leg, de nemcsak a Szolg\u00e1ltat\u00f3 \u00e1ltal elk\u00e9rt)a fotodokument\u00e1ci\u00f3t, eml\u00e9keztet\u0151ket, feljegyz\u00e9seket, kommunik\u00e1ci\u00f3kat, adatokat, melyekkel a Megrendel\u0151 vagy a Vev\u0151 rendelkezik \u00e9s amelyek a reklam\u00e1ci\u00f3t ill. a reklam\u00e1lt Szolg\u00e1ltat\u00e1st \u00e9rintik vagy \u00e9rinthetik.<\/p>\n<p style=\"text-align: center\">13.5.1\u00a0\u00a0\u00a0\u00a0A jelen \u00c1KF 13.5 pontja szerinti megrendel\u0151i k\u00f6telezetts\u00e9g megs\u00e9rt\u00e9se a reklam\u00e1lt hib\u00e1kb\u00f3l ered\u0151 jogig\u00e9nyek megsz\u00fcn\u00e9s\u00e9t vonja maga ut\u00e1n.<\/p>\n<p style=\"text-align: center\">13.6\u00a0\u00a0\u00a0\u00a0A reklam\u00e1ci\u00f3 rendez\u00e9s\u00e9nek folyamat\u00e1t a reklam\u00e1ci\u00f3 \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9t k\u00f6vet\u0151en halad\u00e9ktalanul, legk\u00e9s\u0151bb azonban 10 munkanapon bel\u00fcl meg kell kezdeni \u00e9s a lehet\u0151 legr\u00f6videbb id\u0151ben be kell fejezni. A Szolg\u00e1ltat\u00f3 k\u00f6teles a reklam\u00e1ci\u00f3t az annak beny\u00fajt\u00e1s\u00e1t k\u00f6vet\u0151 15 munkanapon bel\u00fcl elismerni vagy elutas\u00edtani.<\/p>\n<p style=\"text-align: center\">13.6.1\u00a0\u00a0\u00a0\u00a0Amennyiben a Szolg\u00e1ltat\u00f3 a reklam\u00e1ci\u00f3t elismeri, a Megrendel\u0151 ig\u00e9nyelheti a hiba t\u00e9r\u00edt\u00e9smentes elh\u00e1r\u00edt\u00e1s\u00e1t, kiv\u00e9ve, ha a Szolg\u00e1ltat\u00f3val a reklam\u00e1ci\u00f3 megold\u00e1s\u00e1nak egy\u00e9b m\u00f3dj\u00e1ban bizony\u00edthat\u00f3an meg\u00e1llapodnak.<\/p>\n<p style=\"text-align: center\">13.7\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a 8D jelent\u00e9st standard m\u00f3don alkalmazza, a Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Megrendel\u0151nek a 8D terminusai szerinti 8D jelent\u00e9st ny\u00fajt \u00e1t.<\/p>\n<p style=\"text-align: center\">13.8\u00a0\u00a0\u00a0\u00a0A reklam\u00e1ci\u00f3k rendez\u00e9si m\u00f3dj\u00e1r\u00f3l k\u00e9sz\u00edtett \u00edr\u00e1sos feljegyz\u00e9st a Megrendel\u0151 valamint a jelen \u00c1KF 10.1 pontj\u00e1ban felt\u00fcntetett szolg\u00e1ltat\u00f3i munkat\u00e1rs al\u00e1\u00edr\u00e1s\u00e1val kell ell\u00e1tni. A Megrendel\u0151 jogosult az \u00edr\u00e1sos feljegyz\u00e9sben az \u00f6sszes hozz\u00e1sz\u00f3l\u00e1s\u00e1t felt\u00fcntetni.<\/p>\n<p style=\"text-align: center\">13.9\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek az \u00edr\u00e1sos feljegyz\u00e9sben meg\u00e1llapodhatnak a reklam\u00e1ci\u00f3 rendez\u00e9s\u00e9nek, ill. megold\u00e1s\u00e1nak m\u00e1s m\u00f3dj\u00e1r\u00f3l is.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely <span style=\"font-size: 16px\">XIV.<\/span><\/h5>\n<h5 style=\"text-align: center\" align=\"center\">Komponensek tulajdonjoga, k\u00e1rfelel\u0151ss\u00e9g \u00e9s k\u00e1rt\u00e9r\u00edt\u00e9s<\/h5>\n<p style=\"text-align: center\">14.1\u00a0\u00a0\u00a0\u00a0A teljes\u00edt\u00e9s c\u00e9lj\u00e1b\u00f3l \u00e1tvett komponensekhez f\u0171z\u0151d\u0151 tulajdonjog nem sz\u00e1ll \u00e1t a Szolg\u00e1ltat\u00f3ra.<\/p>\n<p style=\"text-align: center\">14.2\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 felel\u0151ss\u00e9ggel tartozik a szolg\u00e1ltat\u00f3i munkat\u00e1rsak felr\u00f3hat\u00f3 magatart\u00e1s\u00e1\u00e9rt, amely a Megrendel\u0151t\u0151l a Teljes\u00edt\u00e9s kivitelez\u00e9se c\u00e9lj\u00e1b\u00f3l \u00e1tvett komponensek k\u00e1rosod\u00e1s\u00e1hoz, elveszt\u00e9s\u00e9hez, vagy megsemmis\u00fcl\u00e9s\u00e9hez vezet, amennyiben az ilyen magatart\u00e1sra a Teljes\u00edt\u00e9s kivitelez\u00e9se sor\u00e1n ker\u00fclt sor; amennyiben azonban a k\u00e1rosod\u00e1sra, elveszt\u00e9sre, vagy megsemmis\u00fcl\u00e9sre az ilyen felr\u00f3hat\u00f3 magatart\u00e1s ellen\u00e9re is sor ker\u00fclt volna, vagy amennyiben a felr\u00f3hat\u00f3 magatart\u00e1s\u00e1val a Szolg\u00e1ltat\u00f3 munkav\u00e1llal\u00f3ja olyan k\u00f6zvetlen\u00fcl fenyeget\u0151 vesz\u00e9lyt h\u00e1r\u00edtott el, melyet nem \u00f6nmaga okozott, esetleg a k\u00e1rt fenyeget\u0151 avagy tart\u00f3s t\u00e1mad\u00e1s elh\u00e1r\u00edt\u00e1sa \u00e9rdek\u00e9ben \u00f6nv\u00e9delme sor\u00e1n okozta, az eml\u00edtett felr\u00f3hat\u00f3 magatart\u00e1s\u00e9rt a Szolg\u00e1ltat\u00f3 nem vonhat\u00f3 felel\u0151ss\u00e9gre.<\/p>\n<p style=\"text-align: center\">14.3\u00a0\u00a0\u00a0\u00a0Amennyiben olyan k\u00e1r keletkezik, amely\u00e9rt a Szolg\u00e1ltat\u00f3 a jelen \u00c1KF 14.2 pontja alapj\u00e1n felel\u0151ss\u00e9ggel tartozik, a k\u00e1rt az eredeti \u00e1llapotba val\u00f3 vissza\u00e1ll\u00edt\u00e1ssal vagy p\u00e9nzbeli t\u00e9r\u00edt\u00e9ssel kell rendezni; a v\u00e1laszt\u00e1s joga a Szolg\u00e1ltat\u00f3t illeti.<\/p>\n<p style=\"text-align: center\">14.4\u00a0\u00a0\u00a0\u00a0A k\u00e1rt\u00e9r\u00edt\u00e9s korl\u00e1tai<\/p>\n<p style=\"text-align: center\">14.4.1\u00a0\u00a0\u00a0\u00a0K\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny keletkez\u00e9se eset\u00e9n a Szolg\u00e1ltat\u00f3 teljes m\u00e9rt\u00e9k\u0171 k\u00e1rt\u00e9r\u00edt\u00e9st ny\u00fajt, legfeljebb azonban a Megrendel\u00e9s szerinti teljes\u00edt\u00e9si volumen 25%-ig, a hossz\u00fat\u00e1v\u00fa Teljes\u00edt\u00e9sek (teh\u00e1t amelyek 30 napn\u00e1l hosszabb id\u0151t vesznek ig\u00e9nybe) eset\u00e9ben pedig legfeljebb a k\u00e1rral terhelt havi teljes\u00edt\u00e9si volumen 25%-ig. Hossz\u00fat\u00e1v\u00fa Teljes\u00edt\u00e9seknek min\u0151s\u00fclnek az egy h\u00f3napn\u00e1l hosszabb id\u0151t ig\u00e9nybe vev\u0151 Teljes\u00edt\u00e9sek; a k\u00e1rt\u00e9r\u00edt\u00e9s fels\u0151 hat\u00e1ra (tekintet n\u00e9lk\u00fcl az el\u0151bbiekben felt\u00fcntetettekre) minden egyes Megrendel\u00e9s szerinti \u00f6n\u00e1ll\u00f3 Teljes\u00edt\u00e9s eset\u00e9ben 100.000,- \u20ac \u00f6sszeget tesz ki.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely XV.<\/h5>\n<h5 style=\"text-align: center\" align=\"center\">K\u00e9zbes\u00edt\u00e9s, az adatok bizalmas jellege, hallgat\u00e1si k\u00f6telezetts\u00e9g<\/h5>\n<p style=\"text-align: center\">15.1\u00a0\u00a0\u00a0\u00a0B\u00e1rmilyen \u00e9rtes\u00edt\u00e9s, k\u00e9rv\u00e9ny, hozz\u00e1j\u00e1rul\u00e1s ir\u00e1nti k\u00e9relem, vagy b\u00e1rmilyen egy\u00e9b &#8211; az egyik szerz\u0151d\u0151 f\u00e9lt\u0151l m\u00e1sik szerz\u0151d\u0151 f\u00e9l sz\u00e1m\u00e1ra el\u0151terjesztett email, fax, vagy \u00edr\u00e1sos form\u00e1j\u00fa \u2013 kommunik\u00e1ci\u00f3ra a m\u00e1sik szerz\u0151d\u0151 f\u00e9l egyez\u0151, vagy egyen\u00e9rt\u00e9k\u0171 (hasonl\u00f3) form\u00e1ban v\u00e1laszol, vagyis a v\u00e1laszt \u00fagyszint\u00e9n olyan e-mail, fax, vagy \u00edr\u00e1sos form\u00e1ban kell megk\u00fcldeni, amely lehet\u0151v\u00e9 teszi a v\u00e1laszad\u00e1si kinyilv\u00e1n\u00edt\u00e1s tartalm\u00e1nak egy\u00e9rtelm\u0171 r\u00f6gz\u00edt\u00e9s\u00e9t. A v\u00e1lasz el\u0151\u00edrt form\u00e1j\u00e1nak be nem tart\u00e1sa eset\u00e9n tartalm\u00e1nak \u00e9s k\u00e9zbes\u00edt\u00e9s\u00e9nek bizony\u00edt\u00e1si terhe a felad\u00f3t terheli.<\/p>\n<p style=\"text-align: center\">15.2\u00a0\u00a0\u00a0\u00a0A fax tartalma k\u00e9zbes\u00edtettnek min\u0151s\u00fcl, ha a fax felad\u00f3j\u00e1nak rendelkez\u00e9s\u00e9re \u00e1ll a hibamentes k\u00e9zbes\u00edt\u00e9st al\u00e1t\u00e1maszt\u00f3 igazol\u00e1s. Amennyiben a fax k\u00e9zbes\u00edt\u00e9se sor\u00e1n olyan m\u0171szaki probl\u00e9ma l\u00e9pne fel, amely eredm\u00e9nyek\u00e9nt a megk\u00fcld\u00f6tt tartalom megismer\u00e9se ellehetetlen\u00fcl, a fogad\u00f3 szerz\u0151d\u0151 f\u00e9l k\u00f6teles a k\u00fcld\u0151 szerz\u0151d\u0151 felet megfelel\u0151 m\u00f3don \u00e9rtes\u00edteni \u00e9s felk\u00e9rni a fax ism\u00e9telt megk\u00fcld\u00e9s\u00e9re, ill. m\u00e1s m\u00f3don t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9s\u00e9re. A Szolg\u00e1ltat\u00f3 a fax \u00fczeneteket munkanapokon 8.30 \u00f3r\u00e1t\u00f3l 15.30 \u00f3r\u00e1ig (tov\u00e1bbiakban, mint \u201e\u00fczemeltet\u00e9si id\u0151\u201d) fogadja; a meghat\u00e1rozott id\u0151szakokon k\u00edv\u00fcl k\u00e9zbes\u00edtett \u2013 s a Szolg\u00e1ltat\u00f3nak megk\u00fcld\u00f6tt &#8211; fax a legk\u00f6zelebbi \u00fczemeltet\u00e9si id\u0151 megkezd\u00e9sekor min\u0151s\u00fcl k\u00e9zbes\u00edtettnek (azaz a legk\u00f6zelebbi k\u00f6vetkez\u0151 munkanapon, 8.30 \u00f3rakor).<\/p>\n<p style=\"text-align: center\">15.3\u00a0\u00a0\u00a0\u00a0Az email k\u00e9zbes\u00edtettnek min\u0151s\u00fcl: i) manu\u00e1lis \u00e1tv\u00e9teli visszaigazol\u00e1s, illetve olvas\u00e1si visszaigazol\u00e1s megk\u00fcld\u00e9se eset\u00e9n, ii) e-mailes v\u00e1lasz eset\u00e9ben, amely az eredeti, k\u00e9zbes\u00edtend\u0151 e-mail sz\u00f6veg\u00e9t is tartalmazza; nem min\u0151s\u00fcl azonban k\u00e9zbes\u00edt\u00e9si (\u00e1tv\u00e9teli) visszaigazol\u00e1snak a c\u00edmzett k\u00f6zbeavatkoz\u00e1s\u00e1t n\u00e9lk\u00fcl\u00f6z\u0151, puszt\u00e1n automatikus v\u00e1lasz vagy automatikus e-mail \u00e1tv\u00e9teli visszaigazol\u00e1s.<\/p>\n<p style=\"text-align: center\">15.4\u00a0\u00a0\u00a0\u00a0A szerz\u0151d\u0151 felek k\u00f6zti dokumentumok k\u00e9zbes\u00edt\u00e9s\u00e9re vonatkoz\u00f3an az \u00edr\u00e1sos dokumentum k\u00e9zbes\u00edtettnek min\u0151s\u00fcl:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a m\u00e1sik szerz\u0151d\u0151 f\u00e9l \u2013 c\u00edmzett &#8211; sz\u00e1m\u00e1ra t\u00f6rt\u00e9n\u0151 t\u00e9nyleges k\u00e9zbes\u00edt\u00e9s napj\u00e1n,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0a k\u00fcldem\u00e9ny postai \u00e1tv\u00e9tel\u00e9re meghat\u00e1rozott hat\u00e1rid\u0151 eredm\u00e9nytelen lej\u00e1rt\u00e1val, m\u00e9g akkor is, ha a c\u00edmzett a k\u00fcldem\u00e9ny postai elhelyez\u00e9s\u00e9r\u0151l nem szerzett tudom\u00e1st,<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a sikertelen k\u00e9zbes\u00edt\u00e9s napj\u00e1n, amennyiben a k\u00e9zbes\u00edt\u00e9s a c\u00edmzett sz\u00e1nd\u00e9kos magatart\u00e1sa k\u00f6vetkezt\u00e9ben v\u00e1lt lehetetlenn\u00e9, f\u0151k\u00e9nt a k\u00fcldem\u00e9ny \u00e1tv\u00e9tel\u00e9nek megtagad\u00e1s\u00e1val.<\/p>\n<p style=\"text-align: center\">15.5\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek k\u00f6telesek megtartani hallgat\u00e1si fogadalmukat, minden olyan t\u00e9nyr\u0151l, mellyel a jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony alapj\u00e1n t\u00f6rt\u00e9n\u0151 teljes\u00edt\u00e9ssel kapcsolatban tudom\u00e1st szereznek, s amelyek a m\u00e1sik szerz\u0151d\u0151 felet \u00e9rintik, amennyiben ezek a t\u00e9nyek a m\u00e1sik szerz\u0151d\u0151 f\u00e9lre avagy a piacon jelenl\u00e9v\u0151 egy\u00e9b versenyt\u00e1rsakra kimutathat\u00f3 gazdas\u00e1gi jelent\u0151s\u00e9ggel b\u00edrnak.<\/p>\n<p style=\"text-align: center\">15.5.1\u00a0\u00a0\u00a0\u00a0Bizalmas inform\u00e1ci\u00f3knak min\u0151s\u00fclnek a Polg\u00e1ri T\u00f6rv\u00e9nyk\u00f6nyvr\u0151l sz\u00f3l\u00f3, 2013.\u00e9vi V. t\u00f6rv\u00e9ny 2:47 valamint 2:55 rendelkez\u00e9seiben felsorolt, az \u00fczleti \u00e9s kereskedelmi titok t\u00e1rgy\u00e1t k\u00e9pez\u0151 inform\u00e1ci\u00f3k, \u00fagysmint a m\u00e1sik f\u00e9l \u00e1ltal egy\u00e9rtelm\u0171en \u00e9s kimutathat\u00f3an bizalmasnak megjel\u00f6lt inform\u00e1ci\u00f3k. An\u00e9lk\u00fcl hogy \u00e9rinten\u00e9nk az eddig felt\u00fcntetett rendelkez\u00e9seket, \u00fczleti titoknak min\u0151s\u00fcl a gazdas\u00e1gi tev\u00e9kenys\u00e9ghez kapcsol\u00f3d\u00f3 minden nem k\u00f6zismert vagy az \u00e9rintett gazdas\u00e1gi tev\u00e9kenys\u00e9get v\u00e9gz\u0151 szem\u00e9lyek sz\u00e1m\u00e1ra nem k\u00f6nnyen hozz\u00e1f\u00e9rhet\u0151 olyan t\u00e9ny, t\u00e1j\u00e9koztat\u00e1s, egy\u00e9b adat \u00e9s az azokb\u00f3l k\u00e9sz\u00fclt \u00f6ssze\u00e1ll\u00edt\u00e1s, amelynek illet\u00e9ktelenek \u00e1ltal t\u00f6rt\u00e9n\u0151 megszerz\u00e9se, hasznos\u00edt\u00e1sa, m\u00e1sokkal val\u00f3 k\u00f6zl\u00e9se vagy nyilv\u00e1noss\u00e1gra hozatala a jogosult jogos p\u00e9nz\u00fcgyi, gazdas\u00e1gi vagy piaci \u00e9rdek\u00e9t s\u00e9rten\u00e9 vagy vesz\u00e9lyeztetn\u00e9, felt\u00e9ve, hogy a titok meg\u0151rz\u00e9s\u00e9vel kapcsolatban a vele jogszer\u0171en rendelkez\u0151 jogosultat felr\u00f3hat\u00f3s\u00e1g nem terheli. Az \u00fczleti titokkal azonos v\u00e9delemben r\u00e9szes\u00fcl az azonos\u00edt\u00e1sra alkalmas m\u00f3don r\u00f6gz\u00edtett, vagyoni \u00e9rt\u00e9ket k\u00e9pvisel\u0151 m\u0171szaki, gazdas\u00e1gi vagy szervez\u00e9si ismeret, tapasztalat vagy ezek \u00f6ssze\u00e1ll\u00edt\u00e1sa (a tov\u00e1bbiakban: \u201ev\u00e9dett ismeret\u201c), ha a j\u00f3hiszem\u0171s\u00e9g \u00e9s tisztess\u00e9g elv\u00e9t s\u00e9rt\u0151 m\u00f3don szerzik meg, hasznos\u00edtj\u00e1k, k\u00f6zlik m\u00e1ssal vagy hozz\u00e1k nyilv\u00e1noss\u00e1gra. E v\u00e9delemre nem lehet hivatkozni azzal szemben, aki a v\u00e9dett ismerethez vagy az azt l\u00e9nyeg\u00e9ben helyettes\u00edt\u0151 hasonl\u00f3 ismerethez:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0a jogosultt\u00f3l f\u00fcggetlen fejleszt\u00e9ssel vagy<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0jogszer\u0171en megszerzett term\u00e9k vagy jogszer\u0171en ig\u00e9nybevett szolg\u00e1ltat\u00e1s vizsg\u00e1lata \u00e9s elemz\u00e9se \u00fatj\u00e1n jutott hozz\u00e1.<\/p>\n<p style=\"text-align: center\">15.5.2\u00a0\u00a0\u00a0\u00a0Bizalmas inform\u00e1ci\u00f3 tov\u00e1bb\u00e1 mindenfajta m\u0171szaki, kereskedelmi vagy kereskedelmi inform\u00e1ci\u00f3 (ide\u00e9rtve a term\u00e9kel\u0151\u00e1ll\u00edt\u00e1si terveket, fejleszt\u00e9si terveket, el\u0151rejelz\u00e9seket, anal\u00edziseket \u00e9s strat\u00e9gi\u00e1kat), specifik\u00e1ci\u00f3, terv, tervrajz, k\u00e9pz\u00e9si anyag, k\u00e9pletek, rajzok, modellek, mint\u00e1k, elj\u00e1r\u00e1sok, \u00f6tletek \u00e9s felfedez\u00e9sek (abban az esetben is, ha nem esnek k\u00fcl\u00f6n v\u00e9delem al\u00e1), adatok, sz\u00e1m\u00edt\u00f3g\u00e9pes programok, szoftverek, vagy b\u00e1rmilyen form\u00e1ban tal\u00e1lhat\u00f3 dokument\u00e1ci\u00f3, vagy anyagi r\u00f6gz\u00edt\u00e9s eredm\u00e9nyek\u00e9nt vagy pedig sz\u00f3beli tov\u00e1bb\u00edt\u00e1s \u00fatj\u00e9n megszerzett inform\u00e1ci\u00f3k\u00e9nt, mint ahogy a szerz\u0151d\u0151 f\u00e9lt\u0151l elt\u00e9r\u0151 szem\u00e9lyt\u0151l kapott inform\u00e1ci\u00f3k is, amennyiben ez a szem\u00e9ly k\u00f6telezte mag\u00e1t arra, hogy bizalmas inform\u00e1ci\u00f3k\u00e9nt fog azokkal b\u00e1nni. Bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fclnek a szerz\u0151d\u0151 felek egyik\u00e9nek vagy m\u00e1sik\u00e1nak helyzet\u00e9r\u0151l, ill. term\u00e9keir\u0151l, folyamatair\u00f3l \u00e9s teljes\u00edtm\u00e9nyeir\u0151l sz\u00f3l\u00f3 sz\u00f3l\u00f3 inform\u00e1ci\u00f3k.<\/p>\n<p style=\"text-align: center\">15.5.3\u00a0\u00a0\u00a0\u00a0Annak \u00e9rdek\u00e9ben, hogy megel\u0151zhess\u00e9k az inform\u00e1ci\u00f3k jelleg\u00e9r\u0151l keletkezett jogvit\u00e1t a szerz\u0151d\u0151 felek megegyeztek, hogy az a szerz\u0151d\u0151 f\u00e9l, amelyik a m\u00e1sik f\u00e9l sz\u00e1m\u00e1ra olyan inform\u00e1ci\u00f3t tesz el\u00e9rhet\u0151v\u00e9, mely jelen cikkely rendelkez\u00e9seiek \u00e9rtelm\u00e9ben bizalmas inform\u00e1ci\u00f3nak kellene hogy min\u0151s\u00fclj\u00f6n, a sz\u00f3ban forg\u00f3 inform\u00e1ci\u00f3kat ily m\u00f3don egy\u00e9rtelm\u0171en meg is jel\u00f6li.<\/p>\n<p style=\"text-align: center\">15.6\u00a0\u00a0\u00a0\u00a0A hallgat\u00e1si k\u00f6telezetts\u00e9g nem vonatkozik azokra a t\u00e9nyekre, amelyek:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony alapj\u00e1n t\u00f6rt\u00e9n\u0151 teljes\u00edt\u00e9ssel kapcsolatban el\u00e9rhet\u0151ek avagy el\u00e9rhet\u0151ek lesznek azon munkav\u00e1llal\u00f3k avagy harmadik szem\u00e9lyek sz\u00e1m\u00e1ra, akiknek ezeket az inform\u00e1ci\u00f3kat tekintettel a munkabeoszt\u00e1sukra, tiszts\u00e9g\u00fckre, ill. a szerz\u0151d\u00e9s teljes\u00edt\u00e9se sor\u00e1n bet\u00f6lt\u00f6tt feladatk\u00f6r\u00fckre ismerni\u00fck kell, mik\u00f6zben azonban ezek a szem\u00e9lyek t\u00e1j\u00e9koztatva kell hogy legyenek a sz\u00f3ban forg\u00f3 inform\u00e1ci\u00f3k bizalmas jelleg\u00e9r\u0151l az \u00e1ltal a szerz\u0151d\u0151 f\u00e9l \u00e1ltal, melynek \u00e9rdek\u00e9ben tev\u00e9kenys\u00e9g\u00fcket v\u00e9gzik,<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0kimutathat\u00f3an olyan harmadik szem\u00e9lyt\u0151l ker\u00fcltek megszerz\u00e9sre, amelynek jog\u00e1ban \u00e1ll az ilyen inform\u00e1ci\u00f3k terjeszt\u00e9se, avagy<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0a szerz\u0151d\u0151 f\u00e9l fejlesztette ki azokat, teljesen f\u00fcggetlen\u00fcl, mell\u0151zve jelen cikkely rendelkez\u00e9sei szerinti b\u00e1rminem\u0171 bizalmas inform\u00e1ci\u00f3 felhaszn\u00e1l\u00e1s\u00e1t.<\/p>\n<p style=\"text-align: center\">15.7\u00a0\u00a0\u00a0\u00a0Nem min\u0151s\u00fcl a hallgat\u00e1si k\u00f6telezetts\u00e9g megszeg\u00e9s\u00e9nek:<\/p>\n<p style=\"text-align: center\">a)\u00a0\u00a0\u00a0\u00a0olyan harmadik szem\u00e9lyeknek t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyek a szerz\u0151d\u0151 felek valamelyik\u00e9ben vagyoni r\u00e9szesed\u00e9ssel b\u00edrnak, mik\u00f6zben ezeket a szem\u00e9lyeket minden esetben el\u0151zetesen t\u00e1j\u00e9koztatni kell a hallgat\u00e1si k\u00f6telezetts\u00e9gr\u0151l valamint \u00edr\u00e1sban k\u00f6telezni \u0151ket a hallgat\u00e1si k\u00f6telezetts\u00e9g megtart\u00e1s\u00e1ra;<\/p>\n<p style=\"text-align: center\">b)\u00a0\u00a0\u00a0\u00a0tev\u00e9kenys\u00e9g\u00fck szab\u00e1lyszer\u0171 v\u00e9gz\u00e9s\u00e9nek \u00e9rdek\u00e9ben \u00fcgyv\u00e9d vagy m\u00e1s k\u00e9pvisel\u0151 \u00e1ltali inform\u00e1ci\u00f3- szolg\u00e1ltat\u00e1s, mik\u00f6zben ezeket a szem\u00e9lyeket k\u00fcl\u00f6n t\u00f6rv\u00e9ny k\u00f6telezi hallgat\u00e1sra; ezeket a szem\u00e9lyeket minden esetben el\u0151zetesen t\u00e1j\u00e9koztatni kell a sz\u00f3ban forg\u00f3 \u00fcgyet \u00e9rint\u0151 hallgat\u00e1si k\u00f6telezetts\u00e9gr\u0151l;<\/p>\n<p style=\"text-align: center\">c)\u00a0\u00a0\u00a0\u00a0olyan inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyet a m\u00e1sik szerz\u0151d\u0151 f\u00e9l \u00e1ltal megadott el\u0151zetes \u00edr\u00e1sbeli beleegyez\u00e9s tesz el\u00e9rhet\u0559\u0151v\u00e9, s melynek sor\u00e1n hallgat\u00e1si k\u00f6telezetts\u00e9ggel v\u00e9dett konkr\u00e9t inform\u00e1ci\u00f3 v\u00e1lik el\u00e9rhet\u0151v\u00e9;<\/p>\n<p style=\"text-align: center\">d)\u00a0\u00a0\u00a0\u00a0b\u00edr\u00f3s\u00e1gi, v\u00e1lasztottb\u00edr\u00f3s\u00e1gi \u00e9s\/vagy m\u00e1s \u00e1llamhatalmi szerv el\u0151tti elj\u00e1r\u00e1s c\u00e9ljaira, a felsorolt szervek valamelyik\u00e9nek jav\u00e1ra t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, mik\u00f6zben ezt a szervet el\u0151zetesen t\u00e1j\u00e9koztatni kell az inform\u00e1ci\u00f3 bizalmas jelleg\u00e9r\u0151l, hogy foganatos\u00edthassa a sz\u00fcks\u00e9ges int\u00e9zked\u00e9seket (mint pl. a nyilv\u00e1noss\u00e1g kiz\u00e1r\u00e1sa),<\/p>\n<p style=\"text-align: center\">e)\u00a0\u00a0\u00a0\u00a0korm\u00e1ny-, bank-, ad\u00f3- avagy egy\u00e9b ellen\u0151rz\u0151 hat\u00f3s\u00e1g r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, amikoris a hat\u00f3s\u00e1g jogosult \u00e9s illet\u00e9kes ezeket az inform\u00e1ci\u00f3kat k\u00f6vetelni, a jogi el\u0151\u00edr\u00e1sokkal \u00f6sszhangban, s mik\u00f6zben ezt a szervet el\u0151zetesen t\u00e1j\u00e9koztatni kell az inform\u00e1ci\u00f3 bizalmas jelleg\u00e9r\u0151l, hogy foganatos\u00edthassa a sz\u00fcks\u00e9ges int\u00e9zked\u00e9seket (pl. a nyilv\u00e1noss\u00e1g kiz\u00e1r\u00e1sa),<\/p>\n<p style=\"text-align: center\">f)\u00a0\u00a0\u00a0\u00a0olyan inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyre a szerz\u0151d\u0151 felet a t\u00f6rv\u00e9ny k\u00f6telezi.<\/p>\n<p style=\"text-align: center\">15.8\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek tov\u00e1bb\u00e1 k\u00f6telezik magukat arra, hogy a m\u00e1sik szerz\u0151d\u0151 f\u00e9lr\u0151l sz\u00f3l\u00f3 inform\u00e1ci\u00f3kat, melyek a jelen cikkely szerinti hallgat\u00e1si k\u00f6telezetts\u00e9g al\u00e1 esnek, legal\u00e1bb oly m\u00e9rt\u00e9kben fogj\u00e1k v\u00e9deni, mintha saj\u00e1t inform\u00e1ci\u00f3ikr\u00f3l lenne sz\u00f3, valamint k\u00f6telezik magukat arra is, hogy saj\u00e1t szervezeti r\u00e9szegys\u00e9geiket, telephelyeiket, fi\u00f3ktelepeiket, vezet\u0151 \u00e1ll\u00e1s\u00fa munkav\u00e1llal\u00f3ikat vagy munkav\u00e1llal\u00f3ikat (ill. az egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyeket), akik az ilyen inform\u00e1ci\u00f3kkal kapcsolatba ker\u00fclnek, azonos terjedelemben hallgat\u00e1sra k\u00f6telezik, mik\u00f6zben a k\u00f6telezetts\u00e9geknek a felsorolt szem\u00e9lyek \u00e1ltali be nem tart\u00e1s\u00e1\u00e9rt a szerz\u0151d\u0151 felek mindegyike teljes m\u00e9rt\u00e9kben felel.<\/p>\n<p style=\"text-align: center\">15.9\u00a0\u00a0\u00a0\u00a0A hallgat\u00e1si k\u00f6telezetts\u00e9g a jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony \u00e9rv\u00e9nyess\u00e9gi ideje alatt, valamint annak megsz\u00fcn\u00e9s\u00e9t k\u00f6vet\u0151 3 tov\u00e1bbi \u00e9ven kereszt\u00fcl \u00e1ll fenn, \u00e9s a szerz\u0151d\u0151 felek esetleges jogut\u00f3djaira is \u00e1tsz\u00e1ll.<\/p>\n<h5 style=\"text-align: center\" align=\"center\">Cikkely <span style=\"font-size: 16px\">XVI.<\/span><\/h5>\n<h5 style=\"text-align: center\" align=\"center\">K\u00f6z\u00f6s \u00e9s z\u00e1r\u00f3 rendelkez\u00e9sek<\/h5>\n<p style=\"text-align: center\">16.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF-re, ide\u00e9rtve a Megrendel\u00e9seket valamint az \u00f6n\u00e1ll\u00f3 (k\u00fcl\u00f6n) szerz\u0151d\u00e9seket (jelen \u00c1KF 16.1.1 pontja) Magyarorsz\u00e1g jogrendszere ill. a magyar jog mint szerz\u0151d\u0151 felek \u00e1ltal v\u00e1lasztott jog az ir\u00e1nyad\u00f3. Szerz\u0151d\u0151 felek a jelen \u00c1KF ill. Megrendel\u00e9s \u00e1ltal nem szab\u00e1lyozott szerz\u0151d\u00e9ses jogviszonyokra azon orsz\u00e1g jog\u00e1t tartj\u00e1k ir\u00e1nyad\u00f3nak, ahol a szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 f\u00e9l szok\u00e1sos tart\u00f3zkod\u00e1si helye tal\u00e1lhat\u00f3 (azaz Magyarorsz\u00e1g), \u00edgy mindenekel\u0151tt a 2013. \u00e9vi V. t\u00f6rv\u00e9ny (a Polg\u00e1ri t\u00f6rv\u00e9nyk\u00f6nyv, f\u0151k\u00e9nt a v\u00e1llalkoz\u00e1si szerz\u0151d\u00e9sre vonatkoz\u00f3 szab\u00e1lyok) \u2013 rendelkez\u00e9seit. Amennyiben jelen \u00c1KF \u00e9s\/vagy a Megrendel\u00e9s a szerz\u0151d\u0151 felek k\u00f6zti valamely jogviszonyt a t\u00f6rv\u00e9nyt\u0151l elt\u00e9r\u0151en szab\u00e1lyozza, s egy\u00fattal olyan t\u00f6rv\u00e9nyi rendelkez\u00e9sekt\u0151l val\u00f3 elt\u00e9r\u00e9sr\u0151l van sz\u00f3, melyek diszpozit\u00edv jelleg\u0171ek, jelen \u00c1KF valamint a szerz\u0151d\u00e9si rendelkez\u00e9sek min\u0151s\u00fclnek ir\u00e1nyad\u00f3nak. Jelen \u00c1KF rendelkez\u00e9sei \u00e9s a Megrendel\u00e9s k\u00f6zti elt\u00e9r\u00e9sek eset\u00e9n a Megrendel\u00e9srendelkez\u00e9seit kell els\u0151dlegesen alkalmazni.<\/p>\n<p style=\"text-align: center\">16.1.1\u00a0\u00a0\u00a0\u00a0Amennyiben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6z\u00f6tti szerz\u0151d\u00e9ses jogviszony \u00f6n\u00e1ll\u00f3 (k\u00fcl\u00f6n) szerz\u0151d\u00e9s form\u00e1j\u00e1ban j\u00f6tt l\u00e9tre (azaz a IV. cikkely szerinti Megrendel\u00e9st\u0151l elt\u00e9r\u0151 form\u00e1ban), jelen \u00c1KF \u201dmegrendel\u00e9s\u201e kifejez\u00e9se az ilyen szerz\u0151d\u00e9sekre is vonatkozik.<\/p>\n<p style=\"text-align: center\">16.2\u00a0\u00a0\u00a0\u00a0A b\u00edr\u00f3s\u00e1gi hat\u00e1sk\u00f6r meghat\u00e1roz\u00e1s\u00e1nak c\u00e9ljaira a szerz\u0151d\u00e9ses Teljes\u00edt\u00e9s helye a Teljes\u00edt\u00e9s v\u00e9grehajt\u00e1s\u00e1nak hely\u00e9t jelenti ( jelen \u00c1KF 4.2.1 pontj\u00e1nak c) bekezd\u00e9se.<\/p>\n<p style=\"text-align: center\">16.2.1\u00a0\u00a0\u00a0\u00a0Amennyiben a koll\u00edzi\u00f3s norm\u00e1k lehet\u0151v\u00e9 teszik a jogv\u00e1laszt\u00e1st, a Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt a jelen \u00c1KF alapj\u00e1n l\u00e9trej\u00f6tt jogviszonyokat a magyar jogrend szerint kell \u00e9rtelmezni. Amennyiben a koll\u00edzi\u00f3s norm\u00e1k lehet\u0151v\u00e9 teszik a b\u00edr\u00f3s\u00e1gi hat\u00e1sk\u00f6r-v\u00e1laszt\u00e1st, a Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt a jelen \u00c1KF alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyb\u00f3l ered\u0151 jogvit\u00e1k rendez\u00e9s\u00e9re a magyar b\u00edr\u00f3s\u00e1gok illet\u00e9kess\u00e9ge \u00e1llap\u00edttatik meg.<\/p>\n<p style=\"text-align: center\">16.3\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF a dokumentum fejl\u00e9c\u00e9ben felt\u00fcntetett napon l\u00e9pnek \u00e9rv\u00e9nybe \u00e9s hat\u00e1lyba. Ezzel egyid\u0151ben \u00e9rv\u00e9ny\u00fcket vesztik a Szolg\u00e1ltat\u00f3 \u00e1ltal 2011. febru\u00e1r 1-\u00e9n kiadott \u00c1KF; azon Megrendel\u00e9sek alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyokra, melyeknek az eddigi \u00c1KF is r\u00e9sz\u00e9t k\u00e9pezt\u00e9k, azonban az eddigi \u00c1KF alkalmazand\u00f3ak.<\/p>\n<p style=\"text-align: center\">16.4\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 jogosult jelen \u00c1KF rendelkez\u00e9seit b\u00e1rmikor egyoldal\u00faan megv\u00e1ltoztatni. A Megrendel\u0151 \u00e9s Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti, konkr\u00e9t Megrendel\u00e9s alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyra azonban minden esetben a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtett \u00e9s visszaigazolt Megrendel\u00e9s napj\u00e1n \u00e9rv\u00e9nyes \u00c1KF hangz\u00e1sa vonatkozik.<\/p>\n<\/div>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37993\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37993\" aria-controls=\"collapse37993\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN Hung\u00e1ria \u00c1ltal\u00e1nos Szerz\u0151d\u00e9si Felt\u00e9telei \u00e9rv\u00e9nyes 1.4.2016-t\u0151l 31.12.2024-ig\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37993\" data-parent=\"#sp-ea-3799\" role=\"region\" aria-labelledby=\"ea-header-37993\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\">General Commercial Terms and Conditions applicable to HOLLEN Hung\u00e1ria Kereskedelmi \u00e9s Szolg\u00e1ltat\u00f3 Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g in Hungary<\/p>\n<p style=\"text-align: center\">2016. \u00e1prilis 1-t\u0151l<\/p>\n<p><b>\u00a0<\/b><\/p>\n<p style=\"text-align: center\"><b>Cikkely I.<\/b><\/p>\n<p style=\"text-align: center\"><b>Bevezet\u0151 rendelkez\u00e9s<\/b><\/p>\n<p>1.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1ltal\u00e1nos kereskedelmi felt\u00e9telek (a tov\u00e1bbiakban csak \u201e\u00c1KF\u201c) a HOLLEN Hung\u00e1ria Kereskedelmi \u00e9s Szolg\u00e1ltat\u00f3 Korl\u00e1tolt Felel\u0151ss\u00e9g\u0171 T\u00e1rsas\u00e1g (9028 Gy\u0151r, Feh\u00e9rv\u00e1ri \u00fat 75. \u00e9p., statisztikai sz\u00e1mjel:24956417-2932-113-08, k\u00f6z\u00f6ss\u00e9gi ad\u00f3sz\u00e1m: HU24956417, c\u00e9gjegyz\u00e9ksz\u00e1ma: 08-09-026396, Gy\u0151ri T\u00f6rv\u00e9nysz\u00e9k C\u00e9gb\u00edr\u00f3s\u00e1gi nyilv\u00e1ntart\u00e1sa, a tov\u00e1bbiakban csak mint \u201eSzolg\u00e1ltat\u00f3\u201c) valamint annak a jelen \u00c1KF III. cikkely\u00e9ben felsorolt szolg\u00e1ltat\u00e1sait megrendel\u0151 szubjektum (a tov\u00e1bbiakban csak mint \u201eMegrendel\u0151\u201c) k\u00f6z\u00f6tti jogviszonyokat hivatottak szab\u00e1lyozni, kiv\u00e9ve, ha jelen \u00c1KF alkalmaz\u00e1s\u00e1t egy k\u00fcl\u00f6n, a Szolg\u00e1ltat\u00f3 \u00e9s Megrendel\u0151 k\u00f6z\u00f6tti szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1si szerz\u0151d\u00e9s kiz\u00e1rja.<\/p>\n<p style=\"text-align: center\"><b>Cikkely II.<\/b><\/p>\n<p style=\"text-align: center\"><b>Fogalmak meghat\u00e1roz\u00e1sa<\/b><\/p>\n<p>2.1.\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 &#8211; jelen \u00c1KF szerint szolg\u00e1ltat\u00e1sokat ny\u00fajt\u00f3 jogi szem\u00e9ly (azaz a HOLLEN Hung\u00e1ria Kft.).<\/p>\n<p>2.2.\u00a0\u00a0\u00a0\u00a0 Megrendel\u0151 &#8211; jogi szem\u00e9ly, mely a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sokat a Szolg\u00e1ltat\u00f3t\u00f3l megrendeli.<\/p>\n<p>2.3.\u00a0\u00a0\u00a0\u00a0Vev\u0151 &#8211; jogi szem\u00e9ly, mely sz\u00e1m\u00e1ra a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges komponensek k\u00e9sz\u00fcltek; a Vev\u0151 azonos lehet a Megrendel\u0151 szem\u00e9ly\u00e9vel.<\/p>\n<p>2.4.\u00a0\u00a0\u00a0\u00a0Komponens &#8211; alkatr\u00e9sz, \u00e1ru, f\u00e9lk\u00e9sz \u00e1ru, anyag vagy az eml\u00edtettek b\u00e1rminem\u0171 kombin\u00e1ci\u00f3ja, melyre a jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s vonatkozik.<\/p>\n<p>2.5.\u00a0\u00a0\u00a0\u00a0Megrendel\u00e9s &#8211; jelen \u00c1KF IV. cikkely\u00e9vel \u00f6sszhangban l\u00e9trej\u00f6tt, k\u00e9zbes\u00edtett \u00e9s al\u00e1\u00edrt dokumentum, mellyel a Megrendel\u0151 konkr\u00e9t teljes\u00edt\u00e9st ig\u00e9nyel (rendel). A Megrendel\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali, jelen \u00c1KF IV. cikkely\u00e9vel \u00f6sszhangban t\u00f6rt\u00e9n\u0151 elfogad\u00e1s\u00e1val (akcept\u00e1ci\u00f3j\u00e1val) a Szolg\u00e1ltat\u00f3 \u00e9s Megrendel\u0151 k\u00f6z\u00f6tt szerz\u0151d\u00e9ses jogviszony j\u00f6n l\u00e9tre.<\/p>\n<p>2.6.\u00a0\u00a0\u00a0\u00a0Teljes\u00edt\u00e9s &#8211; a komponensekre vonatkoz\u00f3, jelen \u00c1KF szerint egy konkr\u00e9t Megrendel\u00e9s alapj\u00e1n ny\u00fajtand\u00f3 Szolg\u00e1ltat\u00e1s vagy szolg\u00e1ltat\u00e1s-csomag.<\/p>\n<p>2.7.\u00a0\u00a0\u00a0\u00a0Min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa &#8211; Megrendel\u0151 felel\u0151s megb\u00edzottja, kinek szem\u00e9lye a konkr\u00e9t teljes\u00edt\u00e9sre vonatkoz\u00f3an a Megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra; Megrendel\u0151 d\u00f6nt\u00e9s\u00e9nek t\u00fckr\u00e9ben ezt a feladatot Vev\u0151 megb\u00edzottja is ell\u00e1thatja, annak elj\u00e1r\u00e1sa \u00e9s jog\u00fcgyletei viszont jelen \u00c1KF \u00e9rtelm\u00e9ben k\u00f6zvetlen\u00fcl a Megrendel\u0151t k\u00f6telezik.<\/p>\n<p>2.8.\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 munkav\u00e1llal\u00f3i &#8211; szolg\u00e1ltat\u00f3i alkalmazottak avagy a Szolg\u00e1ltat\u00f3val ill. annak alv\u00e1llalkoz\u00f3ival egy\u00e9b m\u00f3don egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyek (term\u00e9szetes szem\u00e9lyek \u2013 v\u00e1llalkoz\u00f3k, jogi szem\u00e9lyek), akik a jelen \u00c1KF szerint a Szolg\u00e1ltat\u00f3 \u00e1ltal a Megrendel\u0151 r\u00e9sz\u00e9re v\u00e9grehajtand\u00f3 szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st biztos\u00edtj\u00e1k; ide tartoznak f\u0151k\u00e9nt az oper\u00e1torok, a technikusok, a rezidensek, koordin\u00e1torok.<\/p>\n<p>2.8.1.\u00a0\u00a0\u00a0\u00a0Technikus &#8211; a Szolg\u00e1ltat\u00f3 felel\u0151s megb\u00edzottja; szem\u00e9lye a konkr\u00e9t teljes\u00edt\u00e9sre vonatkoz\u00f3an a Megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra.<\/p>\n<p>2.9.\u00a0\u00a0\u00a0\u00a0Munkafolyamat &#8211; kulcsfontoss\u00e1g\u00fa \u00edr\u00e1sos m\u0171k\u00f6d\u00e9si szab\u00e1lyzat, mely az egyes \u2013 a komponenseken v\u00e9grehajtott s a Teljes\u00edt\u00e9s t\u00e1rgy\u00e1t k\u00e9pez\u0151 l\u00e9p\u00e9sek apr\u00f3l\u00e9kos le\u00edr\u00e1s\u00e1t (jellemz\u00e9s\u00e9t) tartalmazza.<\/p>\n<p>2.10.\u00a0\u00a0\u00a0\u00a0Munka\u00fcgyi kimutat\u00e1s &#8211; az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok fajt\u00e1j\u00e1t \u00e9s terjedelm\u00e9t al\u00e1t\u00e1maszt\u00f3 (igazol\u00f3) dokumentum, mely a sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul szolg\u00e1l.<\/p>\n<p>2.11.\u00a0\u00a0\u00a0\u00a08D &#8211; szokv\u00e1nyos, a g\u00e9pj\u00e1rm\u0171iparban standardan haszn\u00e1latos m\u00f3dszer, melyet a gy\u00e1rt\u00e1s min\u0151s\u00e9g\u00e9nek jav\u00edt\u00e1s\u00e1ra valamint k\u00fcl\u00f6nf\u00e9le probl\u00e9m\u00e1k megold\u00e1s\u00e1ra szoktak alkalmazni, ide\u00e9rtve a felsz\u00f3laml\u00e1sokat (reklam\u00e1ci\u00f3kat) is.<\/p>\n<p style=\"text-align: center\"><b>Cikkely III.<\/b><\/p>\n<p style=\"text-align: center\"><b>Szolg\u00e1ltat\u00e1sok<\/b><\/p>\n<p>3.1.\u00a0\u00a0\u00a0\u00a0 Jelen \u00c1KF- kel \u00f6sszhangban ny\u00fajtott Szolg\u00e1ltat\u00e1sok alatt f\u0151leg az al\u00e1bbiak \u00e9rtend\u0151k:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a gy\u00e1rt\u00e1s \u00e9s\/vagy a mindenekel\u0151tt az oszt\u00e1lyoz\u00f3 (\u00fan. szort\u00edroz\u00f3) tev\u00e9kenys\u00e9geket valamint az esetleges korrekci\u00f3s munk\u00e1latokat \u00e9s ut\u00f3lagos \u00e1talak\u00edt\u00e1sokat magukba foglal\u00f3, komponens-ellen\u0151rz\u00e9st biztos\u00edt\u00f3 folyamatok min\u0151s\u00e9gbiztos\u00edt\u00e1si ter\u00fclet\u00e9n ny\u00fajtott Szolg\u00e1ltat\u00e1sok,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0b\u00e1rminem\u0171 egy\u00e9b Szolg\u00e1ltat\u00e1s, mely a komponensek min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1val kapcsolatos, ide\u00e9rtve a gy\u00e1rt\u00e1s, m\u0171helyi munk\u00e1latok, logisztikai \u00e9s asszisztenci\u00f3s szolg\u00e1ltat\u00e1s t\u00e1mogat\u00e1s\u00e1t is<\/p>\n<p>(a tov\u00e1bbiakban csak \u201eSzolg\u00e1ltat\u00e1sok\u201d).<\/p>\n<p>3.2.\u00a0\u00a0\u00a0\u00a0 Az elv\u00e9gzend\u0151 Szolg\u00e1ltat\u00e1sok konkr\u00e9t fajt\u00e1ja \u00e9s terjedelme a szerz\u0151d\u00e9sben\/megrendel\u00e9sben ker\u00fcl meghat\u00e1roz\u00e1sra.<\/p>\n<p style=\"text-align: center\"><b>Cikkely IV.<\/b><\/p>\n<p style=\"text-align: center\"><b>Szolg\u00e1ltat\u00e1sok rendel\u00e9se<\/b><\/p>\n<p>4.1.\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF szerint a Szolg\u00e1ltat\u00e1sokat \u00f6n\u00e1ll\u00f3 szerz\u0151d\u00e9s avagy k\u00fcl\u00f6n, mindk\u00e9t f\u00e9l \u00e1ltal visszaigazolt Megrendel\u00e9sek alapj\u00e1n ny\u00fajtj\u00e1k, mik\u00f6zben a Megrendel\u00e9s eset\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6zti szerz\u0151d\u00e9ses jogviszony a Megrendel\u0151 \u00e1ltal a jelen \u00c1KF \u00e9rtelm\u00e9ben ki\u00e1ll\u00edtott Megrendel\u00e9s Szolg\u00e1ltat\u00f3 \u00e1ltali elfogad\u00e1s\u00e1val j\u00f6n l\u00e9tre. Jelen \u00c1KF az el\u0151z\u0151 mondat alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony r\u00e9sz\u00e9t k\u00e9pezik.<\/p>\n<p>4.2.\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9st \u00edr\u00e1sban kell r\u00f6gz\u00edteni, nyomtatott (pap\u00edralap\u00fa vagy faxon tov\u00e1bb\u00edthat\u00f3) avagy elektronikus form\u00e1ban, majd felt\u00e9tlen\u00fcl k\u00e9zbes\u00edteni kell:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0elektronikus \u00faton (mindenekel\u0151tt e-mailes form\u00e1ban, melynek mell\u00e9klet\u00e9t a pap\u00edralap\u00fa Megrendel\u00e9s szkennelt v\u00e1ltozata k\u00e9pezi, ill. melynek mell\u00e9klet\u00e9ben egy, a Megrendel\u0151 nev\u00e9ben elj\u00e1r\u00f3 szem\u00e9ly egy\u00e9rtelm\u0171 \u00e9s \u00f6sszet\u00e9veszthetetlen azonos\u00edt\u00e1s\u00e1t lehet\u0151v\u00e9 tev\u0151 elektronikus al\u00e1\u00edr\u00e1ssal ell\u00e1tott elektronikus file szerepel),<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0faxon vagy szem\u00e9lyesen.<\/p>\n<p>4.2.1\u00a0\u00a0\u00a0\u00a0 A Megrendel\u00e9snek tartalmaznia kell:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0azon komponens vagy komponensek megjel\u00f6l\u00e9s\u00e9t, melyek a Teljes\u00edt\u00e9s keret\u00e9n bel\u00fcl a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s t\u00e1rgy\u00e1t fogj\u00e1k k\u00e9pezni,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a megrendelt Szolg\u00e1ltat\u00e1sok meghat\u00e1roz\u00e1s\u00e1t \u00e9s le\u00edr\u00e1s\u00e1t, ide\u00e9rtve a megrendelt szolg\u00e1ltat\u00e1sokat \u00e9rint\u0151 vonatkoz\u00f3 m\u00e9rhet\u0151 egys\u00e9gek pontos meghat\u00e1roz\u00e1s\u00e1t (pl. mennyis\u00e9g, id\u0151), amennyiben ezt az adott szolg\u00e1ltat\u00e1s jellege lehet\u0151v\u00e9 teszi,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a teljes\u00edt\u00e9s hely\u00e9nek meghat\u00e1roz\u00e1s\u00e1t (jelen \u00c1KF 6.1 pontja),<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0 a Teljes\u00edt\u00e9s kezd\u0151 napj\u00e1nak megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0az adott Teljes\u00edt\u00e9sre vonatkoz\u00f3 konkr\u00e9t technikus megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0a megrendelt Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj meghat\u00e1roz\u00e1s\u00e1t,<\/p>\n<p>g)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9st a Megrendel\u0151 nev\u00e9ben al\u00e1\u00edr\u00f3 szem\u00e9ly nev\u00e9t, csal\u00e1dnev\u00e9t valamint tiszts\u00e9g\u00e9t,<\/p>\n<p>h)\u00a0\u00a0\u00a0\u00a0szerz\u0151d\u0151 felek abb\u00e9li nyilatkozat\u00e1t, hogy jelen \u00c1KF az elfogadott Megrendel\u00e9s alapj\u00e1n l\u00e9trej\u00f6v\u0151 szerz\u0151d\u00e9ses jogviszony r\u00e9sz\u00e9t k\u00e9pezik.<\/p>\n<p>4.2.2\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9s ezenk\u00edv\u00fcl tartalmazhatja:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s befejez\u00e9s\u00e9nek felt\u00e9telezett id\u0151pontj\u00e1t,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a munka\u00fcgyi kimutat\u00e1s al\u00e1\u00edr\u00e1s\u00e1ra jogosult megrendel\u0151i megb\u00edzott szem\u00e9ly megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1nak megjel\u00f6l\u00e9s\u00e9t,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 p\u00e9nz\u00fcgyi r\u00e9szleg\u00e9n dolgoz\u00f3, a sz\u00e1ml\u00e1z\u00e1s\u00e9rt felel\u0151s munkav\u00e1llal\u00f3 megjel\u00f6l\u00e9s\u00e9t (a sz\u00e1mlateljes\u00edt\u00e9ssel megb\u00edzott szem\u00e9ly),<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 \u00e1ltal biztos\u00edtand\u00f3 meghat\u00e1rozott seg\u00e9deszk\u00f6z\u00f6kre vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 5.7 pontja),<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0a r\u00e9szkimutat\u00e1sok alakj\u00e1ra \u00e9s bemutat\u00e1suk gyakoris\u00e1g\u00e1ra vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 9.4 pontja),<\/p>\n<p>g)\u00a0\u00a0\u00a0\u00a0a munkafolyamatot (jelen \u00c1KF 5.1 pontja),<\/p>\n<p>h)\u00a0\u00a0\u00a0\u00a0azon k\u00fcl\u00f6n k\u00f6lts\u00e9gfajt\u00e1k meghat\u00e1roz\u00e1s\u00e1t, melyekkel kapcsolatban a Megrendel\u0151 a Szolg\u00e1ltat\u00f3 fel\u00e9 t\u00e9r\u00edt\u00e9si hajland\u00f3s\u00e1got mutat (jelen \u00c1KF 11.4 pontja),<\/p>\n<p>i)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9s sorsz\u00e1m\u00e1t,<\/p>\n<p>j)\u00a0\u00a0\u00a0\u00a0a pap\u00edralap\u00fa sz\u00e1mla megk\u00fcld\u00e9s\u00e9re vonatkoz\u00f3 ig\u00e9nyt (jelen \u00c1KF 12.3.2 pontja),<\/p>\n<p>k)\u00a0\u00a0\u00a0\u00a0az elektronikus sz\u00e1mla k\u00e9zbes\u00edt\u00e9se sor\u00e1n az \u00e1tv\u00e9telre jogosult szem\u00e9ly megjel\u00f6l\u00e9s\u00e9t (jelen \u00c1KF 12.3.1 pontja),<\/p>\n<p>l)\u00a0\u00a0\u00a0\u00a0az esetleges tov\u00e1bbi k\u00f6vetelm\u00e9nyeket, felt\u00e9teleket \u00e9s meg\u00e1llapod\u00e1sokat.<\/p>\n<p>4.2.3\u00a0\u00a0\u00a0\u00a0 A Megrendel\u00e9sben (avagy annak mell\u00e9klet\u00e9ben) t\u00f6bb min\u0151s\u00e9gbiztos\u00edt\u00e1si alkalmazott is felt\u00fcntet\u00e9sre ker\u00fclhet, mik\u00f6zben lehet\u0151s\u00e9g van a jelen \u00c1KF-b\u0151l ered\u0151 egyes hat\u00e1sk\u00f6r\u00f6k k\u00f6lcs\u00f6n\u00f6s megoszt\u00e1s\u00e1ra is ( pl. a munkafolyamat ill. annak toldal\u00e9kainak al\u00e1\u00edr\u00e1ssal t\u00f6rt\u00e9n\u0151 igazol\u00e1s\u00e1nak joga, a reklam\u00e1ci\u00f3s (felsz\u00f3laml\u00e1si) folyamat keret\u00e9n bel\u00fcli elj\u00e1r\u00e1s joga, stb.).<\/p>\n<p>4.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9sek c\u00e9ljaira els\u0151sorban a Megrendel\u00e9sek Szolg\u00e1ltat\u00f3 \u00e1ltal el\u0151k\u00e9sz\u00edtett formanyomtatv\u00e1nyait kell alkalmazni. A megrendel\u00e9si formanyomtatv\u00e1nyt a Megrendel\u0151 \u00e1ltal rendelkez\u00e9sre bocs\u00e1jtott inform\u00e1ci\u00f3k \u00e9s adatok alapj\u00e1n a Szolg\u00e1ltat\u00f3 el\u0151zetesen kit\u00f6lti, majd visszak\u00fcldi azt a Megrendel\u0151nek. A Megrendel\u0151 bet\u00f6lti a hi\u00e1nyz\u00f3 adatokat, majd az al\u00e1\u00edrt k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9st megk\u00fcldi a Szolg\u00e1ltat\u00f3nak. Szerz\u0151d\u00e9ses jogviszony akkor keletkezik,ha a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9st ezt k\u00f6vet\u0151en a nev\u00e9ben elj\u00e1rni jogosult szem\u00e9ly al\u00e1\u00edr\u00e1s\u00e1val elfogadta (jelen \u00c1KF 10.1 pontja). Az elfogadott Megrendel\u00e9s szerz\u0151d\u00e9sk\u00e9nt csak a mindk\u00e9t szerz\u0151d\u0151 f\u00e9l \u00e1ltal al\u00e1\u00edrt Megrendel\u00e9s Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 szab\u00e1lyszer\u0171 k\u00e9zbes\u00edt\u00e9s pillanat\u00e1t\u00f3l kezdve k\u00f6telezi mindk\u00e9t szerz\u0151d\u0151 felet (jelen \u00c1KF 4.6 pontja szerint).<\/p>\n<p>4.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 saj\u00e1t d\u00f6nt\u00e9se alapj\u00e1n a jelen \u00c1KF 4.3 pontj\u00e1ban foglaltakt\u00f3l elt\u00e9r\u0151 m\u00f3don ki\u00e1ll\u00edtott Megrendel\u00e9st is elfogadhat (legink\u00e1bb olyan Megrendel\u00e9st, melyet a szolg\u00e1ltat\u00f3 saj\u00e1t formanyomtatv\u00e1ny\u00e1nak felhaszn\u00e1l\u00e1s\u00e1val \u00e1ll\u00edtottak ki), amennyiben az ilyen Megrendel\u00e9s legal\u00e1bb a jelen \u00c1KF 4.2.1 pontj\u00e1ban felt\u00fcntetett k\u00f6telez\u0151 kell\u00e9keket tartalmazza.<\/p>\n<p>4.4.1\u00a0\u00a0\u00a0\u00a0Amennyiben a jelen \u00c1KF 4.4 pontja szerinti Megrendel\u00e9s csup\u00e1n a jelen \u00c1KF 4.2.1 pontj\u00e1nak h) bekezd\u00e9se szerinti nyilatkozatot n\u00e9lk\u00fcl\u00f6zi, a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9st elfogadhatja, mik\u00f6zben a jelen \u00c1KF 4.4 pontj\u00e1nak \u00e9rtelm\u00e9ben l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony csak a jelen \u00c1KF 4.2.1 pontj\u00e1nak h) bekezd\u00e9se szerinti, \u00edr\u00e1sban r\u00f6gz\u00edtett ut\u00f3lagos nyilatkozatt\u00e9tel pillanat\u00e1val l\u00e9p \u00e9rv\u00e9nybe \u00e9s hat\u00e1lyba; az ilyen nyilatkozatt\u00e9telt szerz\u0151d\u0151 felek k\u00f6telesek legk\u00e9s\u0151bb a Teljes\u00edt\u00e9s megkezd\u00e9se el\u0151tt megejteni, ellenkez\u0151 esetben a szerz\u0151d\u00e9s l\u00e9rej\u00f6tt\u00e9re nem ker\u00fcl sor.<\/p>\n<p>4.5\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 megrendel\u00e9se csak akkor min\u0151s\u00edthet\u0151 szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtettnek a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re, ha azt a Szolg\u00e1ltat\u00f3nak:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0okirat form\u00e1j\u00e1ban a szolg\u00e1ltat\u00f3i megb\u00edzott (arra jogosult) szem\u00e9ly kezeihez k\u00e9zbes\u00edtett\u00e9k (jelen \u00c1KF 10.1 pontja), vagy<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.3 pontj\u00e1nak m\u00e1sodik mondata szerinti, a Szolg\u00e1ltat\u00f3 \u00e1ltal a Megrendel\u0151nek megk\u00fcld\u00f6tt megrendel\u00e9si formanyomtatv\u00e1nyon felt\u00fcntetett sz\u00e1mra faxon megk\u00fcldt\u00e9k, vagy<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.3 pontj\u00e1nak m\u00e1sodik mondata szerint megk\u00fcld\u00f6tt megrendel\u00e9si formanyomtatv\u00e1nyon szerepl\u0151 technikus c\u00edm\u00e9re avagy a Szolg\u00e1ltat\u00f3nak a megrendel\u00e9si formanyomtatv\u00e1ny (jelen \u00c1KF 4.3 pontja szerinti) felad\u00f3i (kik\u00fcld\u00e9si) c\u00edm\u00e9vel azonos c\u00edm\u00e9re emailben megk\u00fcldt\u00e9k,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.4 pontja szerint ki\u00e1ll\u00edtott Megrendel\u00e9s eset\u00e9ben a Szolg\u00e1ltat\u00f3 nev\u00e9ben elj\u00e1rni jogosult szem\u00e9ly jelen \u00c1KF 10.1 pontj\u00e1ban felt\u00fcntetett c\u00edm\u00e9re faxon vagy e-mailben megk\u00fcldt\u00e9k.<\/p>\n<p>4.6\u00a0\u00a0\u00a0\u00a0Az elfogadott (visszaigazolt) Megrendel\u00e9s csak akkor min\u0151s\u00edthet\u0151 szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtettnek, ha azt:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0okirat form\u00e1j\u00e1ban a megrendel\u0151i oldalt k\u00e9pvisel\u0151 szem\u00e9ly kezeihez, vagy<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 \u00e1ltal al\u00e1\u00edrt Megrendel\u00e9sen felt\u00fcntetett sz\u00e1mra megk\u00fcld\u00f6tt fax \u00fatj\u00e1n, vagy<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a Megrendel\u00e9st al\u00e1\u00edr\u00f3 megrendel\u0151i megb\u00edzottnak a Megrendel\u00e9sben felt\u00fcntetett email-c\u00edm\u00e9re megk\u00fcld\u00f6tt email \u00fatj\u00e1n,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF 4.4 pontja szerinti Megrendel\u00e9s eset\u00e9ben fax avagy e-mail \u00fatj\u00e1n, melyet arra a sz\u00e1mra\/e-mail c\u00edmre kell megk\u00fcldeni, melyr\u0151l a Megrendel\u0151 ezt a Megrendel\u00e9st kik\u00fcldte.<\/p>\n<p>4.7\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 nem k\u00f6teles elfogadni a Megrendel\u0151 k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s\u00e9t. Amennyiben a Szolg\u00e1ltat\u00f3nak t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9st k\u00f6vet\u0151 48 \u00f3r\u00e1n bel\u00fcl nem ker\u00fcl sor a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s befogad\u00e1s\u00e1ra (visszaigazol\u00e1s\u00e1ra) \u00e9s egyben annak Megrendel\u0151 r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9s\u00e9re, a k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171 Megrendel\u00e9s \u00e9rv\u00e9ny\u00e9t veszti.<\/p>\n<p>4.8\u00a0\u00a0\u00a0\u00a0Amennyiben a szerz\u0151d\u00e9ses jogviszonyra vonatkoz\u00f3 szerz\u0151d\u00e9s l\u00e9trej\u00f6tt\u00e9t k\u00f6vet\u0151en jelen cikkely rendelkez\u00e9seinek \u00e9rtelm\u00e9ben a Megrendel\u0151 egy \u00fajabb Megrendel\u00e9st \u00e1ll\u00edt ki ugyanarra a Szolg\u00e1ltat\u00e1sra, ez a Megrendel\u00e9s nem tekintend\u0151 jogilag k\u00f6telez\u0151 \u00e9rv\u00e9ny\u0171nek, mivel kifejezetten a Megrendel\u0151 bels\u0151 ig\u00e9nyeire vonatkoz\u00f3an ker\u00fclt ki\u00e1ll\u00edt\u00e1sra (pl. SAP ERP), s mindez abban az esetben is \u00e9rv\u00e9nyes, ha a Szolg\u00e1ltat\u00f3 az ilyen Megrendel\u00e9st visszaigazolja, azaz a k\u00e9s\u0151bbi Megrendel\u00e9s nem m\u00f3dos\u00edtja \u00e9s nem is v\u00e1ltja fel az eredeti szerz\u0151d\u00e9ses jogviszonyt, s ezt a Megrendel\u0151 kiz\u00e1r\u00f3lagos bels\u0151 felhaszn\u00e1l\u00e1sra sz\u00e1nt dokumentumak\u00e9nt kell elk\u00f6nyvelni; ez nem \u00e9rv\u00e9nyes az eredeti Megrendel\u00e9s explicit t\u00f6rl\u00e9se vagy explicit m\u00f3dos\u00edt\u00e1sa eset\u00e9n, mik\u00f6zben az eml\u00edtett t\u00f6rl\u00e9snek illetve m\u00f3dos\u00edt\u00e1snak egy\u00e9rtelm\u0171en \u00e9s minden k\u00e9ts\u00e9get kiz\u00e1r\u00f3an k\u00f6zvetlen\u00fcl felt\u00fcntet\u00e9sre kell ker\u00fclnie a k\u00e9s\u0151bbi Megrendel\u00e9sben, azokra az eredeti rendelkez\u00e9sekre t\u00f6rt\u00e9n\u0151 utal\u00e1ssal, melyek t\u00f6rl\u00e9sre\/m\u00f3dos\u00edt\u00e1sra ker\u00fclnek; az esett\u0151l f\u00fcgg\u0151en az eg\u00e9sz eredeti Megrendel\u00e9st is fel kell t\u00fcntetni valamint konkr\u00e9t d\u00e1tum megad\u00e1s\u00e1val azonos\u00edtani (ez azt jelenti, hogy puszt\u00e1n egy \u00e1ltal\u00e1nos rendelkez\u00e9s, melynek \u00e9rtelm\u00e9ben az \u00faj Megrendel\u00e9s helyettes\u00edti az \u00f6sszes eddigi meg\u00e1llapod\u00e1st, ill. b\u00e1rmilyen egy\u00e9bb hasonl\u00f3 rendelkez\u00e9s nem min\u0151s\u00fcl elegend\u0151nek).<\/p>\n<p>4.9\u00a0\u00a0\u00a0\u00a0Amennyiben az al\u00e1bbi cikkelyekben Megrendel\u00e9sr\u0151l lesz sz\u00f3, ez alatt a jelen cikkely rendelkez\u00e9seinek \u00e9rtelm\u00e9ben elfogadott Megrendel\u00e9st kell \u00e9rteni, melynek k\u00f6vetkezt\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6zti szerz\u0151d\u00e9ses jogviszony l\u00e9trej\u00f6n.<\/p>\n<p style=\"text-align: center\"><b>V. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A Teljes\u00edt\u00e9s lebonyol\u00edt\u00e1sa<\/b><\/p>\n<p>5.1\u00a0\u00a0\u00a0\u00a0Amennyiben a munkafolyamatot nem csatolt\u00e1k a megrendel\u00e9shez, ezt a technikus a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val kar\u00f6ltve kidolgozza \u00e9s al\u00e1\u00edrja, valamint minden esetben felt\u00fcnteti benne a teljes\u00edt\u00e9s v\u00e9grehajt\u00e1si m\u00f3dj\u00e1nak r\u00e9szletes le\u00edr\u00e1s\u00e1t.<\/p>\n<p>5.2\u00a0\u00a0\u00a0\u00a0 A Szolg\u00e1ltat\u00f3 felel\u0151s munkav\u00e1llal\u00f3ja a munkafolyamat alapj\u00e1n koordin\u00e1lja a Teljes\u00edt\u00e9s v\u00e9grehajt\u00e1s\u00e1t.<\/p>\n<p>5.3\u00a0\u00a0\u00a0\u00a0A munkafolyamat esetleges m\u00f3dos\u00edt\u00e1sait \u00edr\u00e1sos form\u00e1ban elk\u00e9sz\u00edtett toldal\u00e9kokban kell r\u00f6gz\u00edteni, melyeket a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa hivatott al\u00e1\u00edrni; amennyiben a munkafolyamatban harmadik szem\u00e9ly is r\u00e9szt vesz (pl. az AUDI HUNGARIA MOTOR Kft.) avagy amennyiben a munkav\u00e9gz\u00e9si ter\u00fclet harmadik szem\u00e9ly birtok\u00e1ban van, a Szolg\u00e1ltat\u00f3 min\u0151s\u00e9gbiztos\u00edt\u00e1si munkat\u00e1rs\u00e1nak valamint a gy\u00e1rt\u00f3 k\u00e9pvisel\u0151j\u00e9nek al\u00e1\u00edr\u00e1sa is sz\u00fcks\u00e9geltetik. A toldal\u00e9kban fel kell t\u00fcntetni a m\u00f3dos\u00edt\u00e1s le\u00edr\u00e1s\u00e1t, tov\u00e1bb\u00e1 a m\u00f3dos\u00edt\u00e1s elfogad\u00e1s\u00e1nak pontos id\u0151pontj\u00e1t, ill. mikor kell a m\u00f3dos\u00edt\u00e1snak hat\u00e1lyba l\u00e9pnie.<\/p>\n<p>5.4\u00a0\u00a0\u00a0\u00a0A Teljes\u00edt\u00e9s rendeltet\u00e9sszer\u0171 megval\u00f3s\u00edt\u00e1s\u00e1nak c\u00e9lj\u00e1b\u00f3l a Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy el\u00e9gs\u00e9ges mennyis\u00e9g\u0171 szolg\u00e1ltat\u00f3i munkat\u00e1rsat biztos\u00edt (ezek rendelkeznek a sz\u00fcks\u00e9ges k\u00e9pess\u00e9gekkel, tud\u00e1ssal, teljes\u00edtm\u00e9nnyel valamint az adott teljes\u00edt\u00e9sre vonatkoz\u00f3 j\u00e1rtass\u00e1ggal), akik a teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1t hivatottak majd biztos\u00edtani.<\/p>\n<p>5.5\u00a0\u00a0\u00a0\u00a0A Teljes\u00edt\u00e9st \u00e9rint\u0151 k\u00e9rd\u00e9sekre vonatkoz\u00f3an a technikust kell a Szolg\u00e1ltat\u00f3 felel\u0151s megb\u00edzottj\u00e1nak tekinteni; a technikus mindenekel\u0151tt:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0koordin\u00e1lja \u00e9s menedzseli a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1n r\u00e9sztvev\u0151 szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k munk\u00e1j\u00e1t,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF \u2013 kel \u00f6sszhangban r\u00e9szt vesz a munkafolyamat kidolgoz\u00e1s\u00e1ban (\u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1ban) \u00e9s azt a szolg\u00e1ltat\u00f3 nev\u00e9ben al\u00e1\u00edrja (ide\u00e9rtve a kapcsol\u00f3d\u00f3 mell\u00e9kleteket is), kiv\u00e9ve, ha jelen \u00c1KF elt\u00e9r\u0151 m\u00f3don rendelkeznek,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0el\u0151k\u00e9sz\u00edti (kidolgozza) a munka\u00fcgyi kimutat\u00e1sokat \u00e9s a r\u00e9szleges kimutat\u00e1sokat,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF XIII cikkely\u00e9nek \u00e9rtelm\u00e9ben a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9gbiztos\u00edt\u00e1s\u00e1nak valamint a reklam\u00e1ci\u00f3s elj\u00e1r\u00e1soknak keret\u00e9n bel\u00fcl j\u00e1r el ill. v\u00e9gez tev\u00e9kenys\u00e9geket,<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 kapcsolattart\u00f3jak\u00e9nt b\u00e1rmilyen, a Teljes\u00edt\u00e9sre vonatkoz\u00f3, javaslatot, hozz\u00e1sz\u00f3l\u00e1st avagy ig\u00e9nyl\u00e9st feljegyez (iktat, nyilv\u00e1ntart); halad\u00e9ktalanul t\u00e1j\u00e9koztatni kell \u0151t a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1t \u00e9rint\u0151 b\u00e1rmilyen szervez\u00e9si v\u00e1ltoz\u00e1sr\u00f3l avagy a szerz\u0151d\u00e9sszer\u0171 v\u00e9ghezvitelt korl\u00e1toz\u00f3 akad\u00e1lyr\u00f3l,<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0a sz\u00fcks\u00e9ges esetekben kapcsolatba l\u00e9p a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val, mindenekel\u0151tt a sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9sre val\u00f3 felk\u00e9r\u00e9s c\u00e9lj\u00e1b\u00f3l.<\/p>\n<p>5.6\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti elt\u00e9r\u0151 megegyez\u00e9s hi\u00e1ny\u00e1ban a Szolg\u00e1ltat\u00f3 a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1nak c\u00e9lj\u00e1b\u00f3l bebiztos\u00edtja az alapvet\u0151 munkaseg\u00e9dleti eszk\u00f6z\u00f6ket, szersz\u00e1mokat valamint anyagokat (mint pl. jel\u00f6l\u0151-berendez\u00e9sek, matric\u00e1k, azonos\u00edt\u00f3 etikettek, tollak, pap\u00edr, nyomtatv\u00e1nyok, szalagok \u00e9s egy\u00e9b fogyaszt\u00e1si anyagok), valamint a munka-\u00e9s eg\u00e9szs\u00e9gv\u00e9delem biztos\u00edt\u00e1s\u00e1t szolg\u00e1l\u00f3 eszk\u00f6z\u00f6ket is, a szokv\u00e1nyos fogyaszt\u00e1sra vonatkoz\u00f3 terjedelemben ( a tov\u00e1bbiakban egy\u00fcttesen csak mint \u201ealapvet\u0151 munkaseg\u00e9dleti eszk\u00f6z\u00f6k\u201c ).<\/p>\n<p>5.7\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 meg\u00e1llapodhatnak, hogy a Szolg\u00e1ltat\u00f3 tov\u00e1bbi munkaseg\u00e9dleti eszk\u00f6z\u00f6ket vagy szersz\u00e1mokat is biztos\u00edt a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3knak, mint pl. munkaasztal, vil\u00e1g\u00edt\u00e1s, stb. (a tov\u00e1bbiakban csak mint \u201e\u00e1tlagon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k\u201c); ellenkez\u0151 esetben ezeket a Megrendel\u0151 biztos\u00edtja. A bebiztos\u00edtand\u00f3 \u00e1tlagon fel\u00fcli seg\u00e9deszk\u00f6z\u00f6k pontos meghat\u00e1roz\u00e1s\u00e1t tartalmaz\u00f3 meg\u00e1llapod\u00e1st fel kell t\u00fcntetni a Megrendel\u00e9sben.<\/p>\n<p style=\"text-align: center\"><b>VI. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s helye<\/b><\/p>\n<p>6.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF szerinti szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra a Megrendel\u0151 ter\u00fclet\u00e9n, a Vev\u0151 ter\u00fclet\u00e9n avagy a Szolg\u00e1ltat\u00f3 ter\u00fclet\u00e9n ker\u00fclhet sor. A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s pontos hely\u00e9t valamint az azzal kapcsolatos esetleges kiad\u00e1sokat a Megrendel\u00e9sben pontosan meg kell jel\u00f6lni.<\/p>\n<p>6.2\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles lehet\u0151v\u00e9 tenni, hogy az adott teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1s\u00e1val megb\u00edzott szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s hely\u00e9re \u2013 amennyire az a hely a Megrendel\u0151n\u00e9l avagy a Vev\u0151n\u00e9l tal\u00e1lhat\u00f3 &#8211; bel\u00e9p\u00e9st nyerjenek, \u00e9s ennek \u00e9rdek\u00e9ben ell\u00e1tni \u0151ket mindennem\u0171 sz\u00fcks\u00e9ges eszk\u00f6zzel (azonos\u00edt\u00f3 k\u00e1rtya, ruh\u00e1ra er\u0151s\u00edthet\u0151 n\u00e9vjegy, stb.).<\/p>\n<p>6.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1snak valamint a szolg\u00e1ltat\u00e1sokkal kapcsolatos tev\u00e9kenys\u00e9geknek (pl. anyagmozgat\u00e1s) megfelel\u0151 helyis\u00e9geket biztos\u00edtani \u00e9s a hat\u00e9kony szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st lehet\u0151v\u00e9 tev\u0151 m\u00f3don berendezni azokat.<\/p>\n<p>6.4\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 felel az\u00e9rt, hogy a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s helye megfeleljen minden jogi el\u0151\u00edr\u00e1s \u00e1ltal t\u00e1masztott k\u00f6vetelm\u00e9nynek, legf\u0151k\u00e9ppen azoknak, melyek a munkabiztons\u00e1got \u00e9s eg\u00e9szs\u00e9gv\u00e9delmet valamint t\u0171zv\u00e9delmet szab\u00e1lyozz\u00e1k.<\/p>\n<p style=\"text-align: center\"><b>VII. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A teljes\u00edt\u00e9s ideje<\/b><\/p>\n<p>7.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Teljes\u00edt\u00e9st a Megrendel\u00e9sben meghat\u00e1rozott id\u0151ben, ill. a Teljes\u00edt\u00e9s megval\u00f3s\u00edt\u00e1si hely\u00e9nek hozz\u00e1f\u00e9rhet\u0151s\u00e9g\u00e9re \u00e9s t\u00e1vols\u00e1g\u00e1ra val\u00f3 tekintettel meghat\u00e1rozott szokv\u00e1nyos id\u0151ben kezdi meg.<\/p>\n<p>7.1.1\u00a0\u00a0\u00a0\u00a0A teljes\u00edt\u00e9si kezd\u0151 id\u0151pont Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9r\u0151l t\u00f6rt\u00e9n\u0151 megtart\u00e1s\u00e1nak el\u0151felt\u00e9tele a Megrendel\u0151\/vev\u0151 r\u00e9sz\u00e9r\u0151l ny\u00fajtand\u00f3 mindennem\u0171 n\u00e9lk\u00fcl\u00f6zhetetlen k\u00f6zrem\u0171k\u00f6d\u00e9s \u00e9s kooper\u00e1ci\u00f3, jelen \u00c1KF VIII cikkelye szerint.<\/p>\n<p>7.2\u00a0\u00a0\u00a0\u00a0A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st ig\u00e9nybe vev\u0151 \u00f3r\u00e1k sz\u00e1m\u00e1t a munka\u00fcgyi kimutat\u00e1sban kell r\u00f6gz\u00edteni; ezt a technikus k\u00e9sz\u00edti el\u0151 \u00e9s a Megrendel\u0151 megb\u00edzottja igazolja (jelen \u00c1KF 9.3 pontja).<\/p>\n<p>7.3\u00a0\u00a0\u00a0\u00a0A szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges id\u0151keretbe, melyet a munka\u00fcgyi kimutat\u00e1sba feljegyeznek, belesz\u00e1m\u00edtand\u00f3 az az id\u0151 is, amely:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a logisztikai anyagmozgat\u00e1shoz,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a csomagol\u00e1si munk\u00e1latokhoz,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0az olyan \u00e1ll\u00e1sid\u0151h\u00f6z, melyet nem a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k okoztak,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0a t\u00f6rv\u00e9ny \u00e1ltal meg\u00e1llap\u00edtott munkasz\u00fcneteknek megfelel\u0151 id\u0151kerethez,<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9s szervez\u00e9si bebiztos\u00edt\u00e1s\u00e1hoz,<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9s r\u00e9szleges kimutat\u00e1saihoz (jelen \u00c1KF 9.4 pontja), a jelent\u00e9sek elk\u00e9sz\u00edt\u00e9s\u00e9hez valamint a Teljes\u00edt\u00e9s teljes dokument\u00e1l\u00e1s\u00e1hoz sz\u00fcks\u00e9ges.<\/p>\n<p style=\"text-align: center\"><b>VIII. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A Megrendel\u0151 egy\u00fcttm\u0171k\u00f6d\u00e9se<\/b><\/p>\n<p>8.1\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a Teljes\u00edt\u00e9ssel kapcsolatban a Szolg\u00e1ltat\u00f3val a sz\u00fcks\u00e9ges m\u00e9rt\u00e9kben egy\u00fcttm\u0171k\u00f6dni; az egy\u00fcttm\u0171k\u00f6d\u00e9s f\u0151leg az al\u00e1bbiakra vonatkozik:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a rendeltet\u00e9sszer\u0171 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz sz\u00fcks\u00e9ges \u00f6sszes szakmai m\u0171szaki inform\u00e1ci\u00f3,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 komponensek \u00e1tad\u00e1sa, ill. a komponensekhez val\u00f3 hozz\u00e1f\u00e9r\u00e9s lehet\u0151v\u00e9 t\u00e9tele,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s hely\u00e9hez val\u00f3 hozz\u00e1f\u00e9r\u00e9s bebiztos\u00edt\u00e1sa,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0olyan munkahely (munkak\u00f6rnyezet) biztos\u00edt\u00e1sa, mely megfelel a munkabiztons\u00e1got \u00e9s eg\u00e9szs\u00e9gv\u00e9delmet szab\u00e1lyz\u00f3 jogi el\u0151\u00edr\u00e1soknak,<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0a konkr\u00e9t Teljes\u00edt\u00e9sre vonatkoz\u00f3, ut\u00f3lagos sz\u00fcks\u00e9ges utas\u00edt\u00e1sok kiad\u00e1sa valamint a k\u00f6vetelm\u00e9nyek pontos\u00edt\u00e1sa,<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0olyan munkaeszk\u00f6z\u00f6k, seg\u00e9deszk\u00f6z\u00f6k valamint tov\u00e1bbi felszerel\u00e9sek biztos\u00edt\u00e1sa, melyek a Szolg\u00e1ltat\u00f3 ell\u00e1t\u00e1si feladatk\u00f6r\u00e9n k\u00edv\u00fcl esnek,<\/p>\n<p>g)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF rendelkez\u00e9sein (pl. az 5.1, 6.3, 7.2 pontokon) alapul\u00f3 egy\u00fcttm\u0171k\u00f6d\u00e9s ny\u00fajt\u00e1sa,<\/p>\n<p>h)\u00a0\u00a0\u00a0\u00a0a tov\u00e1bbi sz\u00fcks\u00e9ges, mindenekel\u0151tt az ig\u00e9nyelt egy\u00fcttm\u0171k\u00f6d\u00e9s ny\u00fajt\u00e1sa.<\/p>\n<p>8.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 elmulasztja az el\u0151z\u0151 pontban le\u00edrtak szerinti, a Szolg\u00e1ltat\u00f3val szembeni egy\u00fcttm\u0171k\u00f6d\u00e9si k\u00f6telezetts\u00e9g teljes\u00edt\u00e9s\u00e9t, a Szolg\u00e1ltat\u00f3 jogosult a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s folyamat\u00e1t megszak\u00edtani.<\/p>\n<p>8.3\u00a0\u00a0\u00a0\u00a0Amennyiben a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s a Megrendel\u0151 \u00e1ltali sz\u00fcks\u00e9ges egy\u00fcttm\u0171k\u00f6d\u00e9s elmulaszt\u00e1sa miatt sz\u00fcnetel, a jelen \u00c1KF 8.2 pontja szerinti egy\u00fcttm\u0171k\u00f6d\u00e9s k\u00e9sedelmes ideje folyam\u00e1n Szolg\u00e1ltat\u00f3 nem eshet k\u00e9sedelembe k\u00f6telezetts\u00e9geinek teljes\u00edt\u00e9s\u00e9t \u00e9rint\u0151en, \u00e9s nem vonhat\u00f3 felel\u0151ss\u00e9gre semmilyen k\u00e1r miatt, mely az eml\u00edtett sz\u00fcneteltet\u00e9ssel kapcsolatosan, annak ok-okozati \u00f6sszef\u00fcgg\u00e9se sor\u00e1n keletkezett; a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sban bek\u00f6vetkezett sz\u00fcneteltet\u00e9st jelen \u00c1KF 7.3 pontj\u00e1nak c) bet\u0171je szerint olyan \u00e1ll\u00e1sid\u0151nek kell tekinteni, melyet nem a szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k okoztak, ez\u00e9rt a Szolg\u00e1ltat\u00f3t az \u00e1ll\u00e1sra val\u00f3 tekintet n\u00e9lk\u00fcl teljes \u00f6sszeg\u0171 d\u00edj illeti meg.<\/p>\n<p>8.4\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a Megrendel\u00e9sben nem jel\u00f6li meg a p\u00e9nz\u00fcgyi r\u00e9szleg sz\u00e1ml\u00e1z\u00e1s\u00e9rt felel\u0151s munkat\u00e1rs\u00e1t, k\u00f6teles eme mulaszt\u00e1s\u00e1t bizony\u00edthat\u00f3 m\u00f3don p\u00f3tolni a Megrendel\u00e9s al\u00e1\u00edr\u00e1s\u00e1t\u00f3l sz\u00e1m\u00edtott 10 napon bel\u00fcl.<\/p>\n<p>8.5\u00a0\u00a0\u00a0\u00a0Jelen cikkely rendelkez\u00e9seit \u00e9rtelemszer\u0171en a Vev\u0151re is alkalmazni kell, amennyiben a Teljes\u00edt\u00e9s annak ter\u00fclet\u00e9n ill. a vev\u0151 rendelkez\u00e9s\u00e9re \u00e1ll\u00f3 komponensek ig\u00e9nybev\u00e9tel\u00e9vel zajlik; ez esetben a Megrendel\u0151 k\u00f6teles bebiztos\u00edtani a Vev\u0151 r\u00e9sz\u00e9r\u0151l sz\u00fcks\u00e9ges elengedhetetlen kooper\u00e1ci\u00f3t (mindenekel\u0151tt jelen cikkely rendelkez\u00e9sei szerint) \u00e9s a Vev\u0151 egy\u00fcttm\u0171k\u00f6d\u00e9s\u00e9nek esetleges hi\u00e1ny\u00e1\u00e9rt oly m\u00f3don felel, mint ha a mulaszt\u00e1st saj\u00e1t maga k\u00f6vette volna el.<\/p>\n<p style=\"text-align: center\"><b>IX. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A munka\u00fcgyi kimutat\u00e1s \u00e9s a r\u00e9szleges kimutat\u00e1sok<\/b><\/p>\n<p>9.1\u00a0\u00a0\u00a0\u00a0Az elv\u00e9gzett Szolg\u00e1ltat\u00e1sokr\u00f3l a technikus munka\u00fcgyi kimutat\u00e1st k\u00e9sz\u00edt.<\/p>\n<p>9.1.1\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1snak tartalmaznia kell:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 \u00f6sszes munkav\u00e1llal\u00f3ja \u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1sokra ford\u00edtott \u00f6ssz \u2013 \u00f3rasz\u00e1mot, vagy<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s egy\u00e9b m\u00e9rhet\u0151 egys\u00e9geinek sz\u00e1m\u00e1t, amennyiben ezek a Megrendel\u00e9sben meghat\u00e1roz\u00e1sra ker\u00fcltek (jelen \u00c1KF 4.2.1 pontj\u00e1nak b) bekezd\u00e9se),<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edjat.<\/p>\n<p>9.1.2\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1s tartalmazhatja:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t k\u00e9pez\u0151 komponensek jegyz\u00e9k\u00e9t \u00e9s mennyis\u00e9g\u00e9t \u00e9s\/vagy a ny\u00fajtott Szolg\u00e1ltat\u00e1sok fajt\u00e1j\u00e1t,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a meg\u00e1llap\u00edtottan hib\u00e1s komponensek valamint a megjav\u00edtott komponensek mennyis\u00e9g\u00e9r\u0151l sz\u00f3l\u00f3 adatot,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 szolg\u00e1ltat\u00f3i munkav\u00e1llal\u00f3k sz\u00e1m\u00e1t,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa \u00e1ltal k\u00f6z\u00f6sen meghat\u00e1rozott egy\u00e9b t\u00e9nyeket.<\/p>\n<p>9.2\u00a0\u00a0\u00a0\u00a0A munka\u00fcgyi kimutat\u00e1s elk\u00e9sz\u00edt\u00e9s\u00e9re a Teljes\u00edt\u00e9st k\u00f6vet\u0151en vagy a napt\u00e1ri h\u00f3nap befejez\u00e9s\u00e9t k\u00f6vet\u0151en (amennyiben a Teljes\u00edt\u00e9s id\u0151tartama meghaladja a 60 napot) ker\u00fcl sor.<\/p>\n<p>9.2.1\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti meg\u00e1llapod\u00e1st k\u00f6vet\u0151en a munka\u00fcgyi kimutat\u00e1s ki\u00e1ll\u00edt\u00e1sa (elk\u00e9sz\u00edt\u00e9se) a fentiekt\u0151l elt\u00e9r\u0151, mindk\u00e9t f\u00e9l \u00e1ltal j\u00f3v\u00e1hagyott id\u0151pontokban is t\u00f6rt\u00e9nhet.<\/p>\n<p>9.3\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul a Megrendel\u00e9sben megjel\u00f6lt megrendel\u0151i megb\u00edzott (jelen \u00c1KF 4.2.2 pontj\u00e1nak b) bekezd\u00e9se) \u00e1ltal igazolt munka\u00fcgyi kimutat\u00e1s szolg\u00e1l; ha a Megrendel\u0151 elmulasztotta ezt a szem\u00e9lyt a megrendel\u00e9sben felt\u00fcntetni, a munka\u00fcgyi kimutat\u00e1st Megrendel\u0151 nev\u00e9ben a jelen \u00c1KF 10.3 pontja szerint meghat\u00e1rozott szem\u00e9ly jogosult al\u00e1\u00edr\u00e1s\u00e1val igazolni. A munka\u00fcgyi kimutat\u00e1st l\u00e1ttamoz\u00f3 (igazol\u00f3) megrendel\u0151i megb\u00edzott az al\u00e1\u00edr\u00e1s mellett felt\u00fcnteti a vezet\u00e9k- \u00e9s ut\u00f3nev\u00e9t, valamint a munkak\u00fcgyi beoszt\u00e1s\u00e1t ill. munkak\u00f6ri tiszts\u00e9g\u00e9t is. Az a megrendel\u0151i megb\u00edzott, kinek a bels\u0151 hat\u00e1sk\u00f6r\u00f6k \u00e9rtelm\u00e9ben a Szolg\u00e1ltat\u00f3 \u00e1ltal ki\u00e1ll\u00edtott munka\u00fcgyi kimutat\u00e1s igazol\u00e1sa (j\u00f3v\u00e1hagy\u00e1sa) a feladat\u00e1t k\u00e9pezi, k\u00f6teles a Megrendel\u0151nek k\u00e9zbes\u00edtett munka\u00fcgyi kimutat\u00e1s napj\u00e1t\u00f3l sz\u00e1m\u00edtott 2 napon bel\u00fcl ezt visszaigazolni, vagy pedig v\u00e9lem\u00e9nyezni, elektronikus \u00fczenet form\u00e1j\u00e1ban, pap\u00edralap\u00fa jelent\u00e9s form\u00e1j\u00e1ban vagy faxon. Ha a Megrendel\u0151 a munka\u00fcgyi kimutat\u00e1st a meghat\u00e1rozott id\u0151ben nem v\u00e9lem\u00e9nyezi, a munka\u00fcgyi kimutat\u00e1s j\u00f3v\u00e1hagyottnak min\u0151s\u00fcl, m\u00e9g abban az esetben is, ha az a sz\u00f3ban forg\u00f3 hat\u00e1rid\u0151ben j\u00f3v\u00e1hagy\u00e1sra sem ker\u00fclt (azaz j\u00f3v\u00e1hagy\u00e1si v\u00e9lelem l\u00e9p \u00e9rv\u00e9nybe). Amennyiben a Szolg\u00e1ltat\u00f3 a munka\u00fcgyi kimutat\u00e1sban a Megrendel\u0151 \u00f6sszes hozz\u00e1sz\u00f3l\u00e1s\u00e1t szab\u00e1lyszer\u0171en szeml\u00e9ltette, ezt hasonm\u00f3d j\u00f3v\u00e1hagyottnak kell tekinteni, m\u00e9gpedig az ily m\u00f3don \u00e1tfogalmazott \u00faj munka\u00fcgyi kimutat\u00e1s megk\u00fcld\u00e9s\u00e9nek pillanat\u00e1t\u00f3l fogva.<\/p>\n<p>9.4\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 k\u00e9relme alapj\u00e1n a Szolg\u00e1ltat\u00f3 r\u00e9szleges kimutat\u00e1sokat is k\u00e9sz\u00edthet, melyek a Megrendel\u0151 \u00e1ltal ig\u00e9nyelt adatokat fogj\u00e1k tartalmazni, a Megrendel\u0151 \u00e1ltal v\u00e1lasztott alakban \u00e9s\/vagy gyakoris\u00e1ggal; az ilyen r\u00e9szkimutat\u00e1sokat viszont csak abban az esetben k\u00f6teles elk\u00e9sz\u00edteni, ha eme k\u00f6telezetts\u00e9g belefoglaltatott a Megrendel\u00e9sbe (jelen \u00c1KF 4.2.2 pontj\u00e1nak f) bekezd\u00e9se). A r\u00e9szkimutat\u00e1sok nem szolg\u00e1lnak a sz\u00e1ml\u00e1z\u00e1s alapj\u00e1ul \u00e9s kiz\u00e1r\u00f3lag a Megrendel\u0151 sz\u00fcks\u00e9gleteit hivatottak kiel\u00e9g\u00edteni.<\/p>\n<p style=\"text-align: center\"><b>X. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>Megb\u00edzott szem\u00e9lyek<\/b><\/p>\n<p>10.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 az al\u00e1bbi szem\u00e9lyeket b\u00edzza meg a Megrendel\u00e9sek al\u00e1\u00edr\u00e1s\u00e1nak feadat\u00e1val:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 c\u00e9gjegyz\u00e9sre jogosult k\u00e9pvisel\u0151je,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 \u201eper procuram\u201d megb\u00edzott k\u00e9pvisel\u0151je (\u00e1ltal\u00e1nos meghatalmazottja), amennyiben megnevez\u00e9sre ker\u00fclt,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 fi\u00f3ktelep\u00e9nek igazgat\u00f3ja,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0technikusok.<\/p>\n<p>Az eml\u00edtett szem\u00e9lyek mindegyike \u00f6n\u00e1ll\u00f3an jogosult elj\u00e1rni.<\/p>\n<p>10.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a Megrendel\u00e9s\u00e9ben nem jel\u00f6li meg a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg konkr\u00e9t munkat\u00e1rs\u00e1t, jelen \u00c1KF \u00e1ltal a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa sz\u00e1m\u00e1ra fenntartott esetekben a Megrendel\u0151 nev\u00e9ben a Megrendel\u0151 b\u00e1rmelyik munkat\u00e1rsa (f\u0151k\u00e9nt munkav\u00e1llal\u00f3ja, esetleg egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9ly) jogosult elj\u00e1rni, kinek tiszts\u00e9ge ill. beoszt\u00e1sa megfelel az eml\u00edtett tiszts\u00e9gnek, mik\u00f6zben a szolg\u00e1ltat\u00f3 nem k\u00f6teles vizsg\u00e1lni, hogy az eml\u00edtett munkat\u00e1rs t\u00fall\u00e9pi \u2013 e hat\u00e1sk\u00f6r\u00e9t vagy sem; a munkat\u00e1rs elj\u00e1r\u00e1sa teljes m\u00e9rt\u00e9kben k\u00f6telezi a Megrendel\u0151t, kiv\u00e9ve, ha bizony\u00edt\u00e1st nyer, hogy a Szolg\u00e1ltat\u00f3nak a hat\u00e1sk\u00f6r-t\u00fall\u00e9p\u00e9sr\u0151l egy\u00e9rtelm\u0171en tudom\u00e1sa volt \u00e9s a Megrendel\u0151t err\u0151l nem t\u00e1j\u00e9koztatta halad\u00e9ktalanul a meg\u00e1llap\u00edt\u00e1st k\u00f6vet\u0151en.<\/p>\n<p>10.2.1\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 (bizony\u00edthat\u00f3 m\u00f3don) b\u00e1rmikor jogosult jelenteni a Szolg\u00e1ltat\u00f3nak az illet\u00e9kes min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1nak hi\u00e1nyz\u00f3 kapcsolattart\u00e1si adatait, valamint ezen adatok m\u00f3dos\u00edt\u00e1s\u00e1t is; a jelent\u00e9snek egy\u00e9rtelm\u0171 v\u00e1laszt kell adnia a Megrendel\u0151 nev\u00e9ben elj\u00e1r\u00f3 szem\u00e9ly kil\u00e9t\u00e9re vonatkoz\u00f3an.<\/p>\n<p>10.3\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF 10.2 pontj\u00e1ban meghat\u00e1rozott rendelkez\u00e9sek hasonl\u00f3k\u00e9pp vonatkoznak arra a megrendel\u0151i oldalon szerepl\u0151 szem\u00e9lyre is, aki jogosult a munka\u00fcgyi kimutat\u00e1sokat al\u00e1\u00edrni (jelen \u00c1KF 4.2.2 pontj\u00e1nak b) bekezd\u00e9se), ha egy\u00e9bk\u00e9nt nincs a Megrendel\u00e9sben megjel\u00f6lve.<\/p>\n<p style=\"text-align: center\"><b>XI. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>A Szolg\u00e1ltat\u00e1sok d\u00edja<\/b><\/p>\n<p>11.1\u00a0\u00a0\u00a0\u00a0Megrendel\u0151 k\u00f6telezi mag\u00e1t a Szolg\u00e1ltat\u00f3 fel\u00e9, hogy az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok\u00e9rt megfizeti a megrendel\u00e9sben valamint a jelen \u00c1KF-b\u0151l ered\u0151en meg\u00e1llap\u00edtott \u00f6sszeg\u0171 d\u00edjat.<\/p>\n<p>11.2\u00a0\u00a0\u00a0\u00a0A d\u00edjhoz hozz\u00e1ad\u00e1sra ker\u00fcl a t\u00f6rv\u00e9nyes \u00c1fa m\u00e9rt\u00e9ke. A d\u00edj a jelen cikkely rendelkez\u00e9sei szerint visszaigazolt munka\u00fcgyi kimutat\u00e1sban felt\u00fcntetett szolg\u00e1ltat\u00e1sny\u00fajt\u00e1sra ford\u00edtott t\u00e9nyleges \u00f3rasz\u00e1m \u00e9s\/vagy egy\u00e9b m\u00e9rhet\u0151 egys\u00e9g (jelen \u00c1KF 4.2.1 pontj\u00e1nak b) bekezd\u00e9se) f\u00fcggv\u00e9ny\u00e9ben ker\u00fcl sz\u00e1ml\u00e1z\u00e1sra.<\/p>\n<p>11.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9sben meg\u00e1llap\u00edtott, a Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 \u00f3rad\u00edjhoz az al\u00e1bbi esetekben p\u00f3td\u00edjfizet\u00e9si k\u00f6telezetts\u00e9g is t\u00e1rsulhat:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0az \u00e9jszaka (18.00 h \u2013 06.00 h) folyam\u00e1n ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 30%<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a szombati napon ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 100%<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a vas\u00e1rnap valamint egy\u00e9b munkasz\u00fcneti nap (pl. \u00e1llam\u00fcnnep) folyam\u00e1n ny\u00fajtott Szolg\u00e1ltat\u00e1sok p\u00f3td\u00edja: 100%<\/p>\n<p>Amennyiben a Megrendel\u00e9sben elt\u00e9r\u0151 m\u00e9rt\u00e9k\u0171 p\u00f3td\u00edjak ker\u00fcltek megegyez\u00e9sre, avagy amennyiben a p\u00f3td\u00edj fizet\u00e9s\u00e9t felek kiz\u00e1rt\u00e1k, a Megrendel\u00e9s rendelkez\u00e9sei els\u0151bbs\u00e9get \u00e9lveznek.<\/p>\n<p>11.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edjon fel\u00fcl a Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00f3nak megt\u00e9r\u00edteni a Megrendel\u00e9sben esetlegesen megegyezett k\u00fcl\u00f6n kiad\u00e1sokat is.<\/p>\n<p style=\"text-align: center\"><b>XII. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>Fizet\u00e9si felt\u00e9telek \u00e9s szankci\u00f3k<\/b><\/p>\n<p>12.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj sz\u00e1mla alapj\u00e1n esed\u00e9kes; a sz\u00e1ml\u00e1t a Szolg\u00e1ltat\u00f3 a Megrendel\u00e9sek \u00e9s\/vagy munka\u00fcgyi kimutat\u00e1sok alapj\u00e1n<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a Teljes\u00edt\u00e9st k\u00f6vet\u0151en, vagy<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0az adott h\u00f3napban ny\u00fajtott Szolg\u00e1ltat\u00e1sok\u00e9rt a napt\u00e1ri h\u00f3nap v\u00e9g\u00e9t k\u00f6vet\u0151en, vagy<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0amennyiben a vonatkoz\u00f3 napt\u00e1ri h\u00e9t folyam\u00e1n elv\u00e9gzett Szolg\u00e1lt\u00e1sok\u00e9rt j\u00e1r\u00f3 d\u00edj meghaladja a 2.000,- \u20ac \u00f6sszeget, a napt\u00e1ri h\u00e9t befejez\u00e9s\u00e9t k\u00f6vet\u0151en \u00e1ll\u00edtja ki.<\/p>\n<p>12.2\u00a0\u00a0\u00a0\u00a0Amennyiben a sz\u00e1mla nem tartalmaz hosszabb fizet\u00e9si hat\u00e1rid\u0151re utal\u00f3 adatot, a ki\u00e1ll\u00edt\u00e1st\u00f3l sz\u00e1m\u00edtott 14. nap v\u00e1lik esed\u00e9kess\u00e9. Amennyiben a sz\u00e1ml\u00e1n a jelen pontban felt\u00fcntetett\u0151l kor\u00e1bbi esed\u00e9kess\u00e9gi d\u00e1tum szerepel, a Megrendel\u0151 k\u00e9sedelembe es\u00e9se szempontj\u00e1b\u00f3l a sz\u00e1mla esed\u00e9kess\u00e9g\u00e9nek jelen pontban felt\u00fcntetett hat\u00e1rideje az ir\u00e1nyad\u00f3.<\/p>\n<p>12.3\u00a0\u00a0\u00a0\u00a0A Megrendel\u00e9s Szolg\u00e1ltat\u00f3nak t\u00f6rt\u00e9n\u0151 elk\u00fcld\u00e9s\u00e9vel (jelen \u00c1KF IV. cikkelye) a Megrendel\u0151 j\u00f3v\u00e1hagy\u00e1s\u00e1t adja az elektronikus sz\u00e1mla ki\u00e1ll\u00edt\u00e1s\u00e1hoz.<\/p>\n<p>12.3.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 a sz\u00e1ml\u00e1t els\u0151dlegesen annak a szem\u00e9lynek k\u00fcldi meg, aki a megrendel\u0151i oldalon a Megrendel\u00e9st ki\u00e1ll\u00edtotta avagy annak a szem\u00e9lynek, akit a Megrendel\u0151 a Megrendel\u00e9sben megjel\u00f6lt; megk\u00fcldheti ezt azonban a Megrendel\u0151 \u00e1ltal\u00e1nos email-c\u00edm\u00e9re, mellyel rendelkezik vagy amely a Megrendel\u0151 weboldal\u00e1n ker\u00fclt felt\u00fcntet\u00e9sre, f\u0151leg azokban az esetekben, amikor a pontosvessz\u0151 el\u0151tti mondatr\u00e9szben felt\u00fcntetett c\u00edmekr\u0151l k\u00e9zbes\u00edtetlen\u00fcl visszaker\u00fcl, vagy ha nem \u00e9rkezik r\u00f3la el\u0151zetesen ig\u00e9nyelt, k\u00e9zbes\u00edt\u00e9st igazol\u00f3 meger\u0151s\u00edt\u00e9s.<\/p>\n<p>12.3.2\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 csak pap\u00edralap\u00fa sz\u00e1ml\u00e1t k\u00e9r\/pap\u00edralap\u00fa sz\u00e1ml\u00e1t is k\u00e9r, k\u00f6teles az erre vonatkoz\u00f3 ig\u00e9ny\u00e9t a Megrendel\u00e9sben felt\u00fcntetni. A Szolg\u00e1ltat\u00f3 jogosult a pap\u00edralap\u00fa sz\u00e1mlaki\u00e1ll\u00edt\u00e1sra vonatkoz\u00f3 k\u00e9s\u0151bbi megrendel\u0151i k\u00e9relemnek is eleget tenni.<\/p>\n<p>12.4\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1nak tartalmaznia kell az ad\u00f3igazgat\u00e1si azonos\u00edt\u00e1sra alkalmas okirat minden l\u00e9nyeges elem\u00e9t; a sz\u00e1ml\u00e1t jelen \u00c1KF rendelkez\u00e9seinek megfelel\u0151en kell ki\u00e1ll\u00edtani \u00e9s szab\u00e1lyszer\u0171en kell k\u00e9zbes\u00edteni a Megrendel\u0151 sz\u00e1m\u00e1ra.<\/p>\n<p>12.5\u00a0\u00a0\u00a0\u00a0A sz\u00e1ml\u00e1hoz csatolni kell a sz\u00e1ml\u00e1z\u00e1s jogoss\u00e1g\u00e1t al\u00e1t\u00e1maszt\u00f3, vonatkoz\u00f3 visszaigazolt munka\u00fcgyi kimutat\u00e1s m\u00e1solat\u00e1t.<\/p>\n<p>12.6\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a sz\u00e1mlafizet\u00e9si k\u00f6telezetts\u00e9g\u00e9t illet\u0151en k\u00e9sedelembe esik, k\u00f6teles a Szolg\u00e1ltat\u00f3nak a k\u00e9sedelembe es\u00e9s id\u0151pontj\u00e1t\u00f3l kezd\u0151d\u0151en a k\u00e9sedelemmel \u00e9rintett napt\u00e1ri f\u00e9l\u00e9v els\u0151 napj\u00e1n \u00e9rv\u00e9nyes jegybanki alapkamattal &#8211; idegen p\u00e9nznemben meghat\u00e1rozott p\u00e9nztartoz\u00e1s eset\u00e9n az adott p\u00e9nznemre a kibocs\u00e1t\u00f3 jegybank \u00e1ltal meghat\u00e1rozott alapkamattal, ennek hi\u00e1ny\u00e1ban a p\u00e9nzpiaci kamattal &#8211; megegyez\u0151 m\u00e9rt\u00e9k\u0171 k\u00e9sedelmi kamatot fizetni. A kamat sz\u00e1m\u00edt\u00e1sakor a k\u00e9sedelemmel \u00e9rintett napt\u00e1ri f\u00e9l\u00e9v els\u0151 napj\u00e1n \u00e9rv\u00e9nyes jegybanki alapkamat ir\u00e1nyad\u00f3 az adott napt\u00e1ri f\u00e9l\u00e9v teljes idej\u00e9re.<\/p>\n<p style=\"text-align: center\"><b>XIII. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>Min\u0151s\u00e9gi garancia \u00e9s szavatoss\u00e1g<\/b><\/p>\n<p>13.1\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 Integrated Management System ISO 9001:2008, ISO 14001:2004 a BS OHSAS 18001:2007 tan\u00fas\u00edtv\u00e1nyokkal rendelkezik, amelyek szavatolj\u00e1k az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9t. A Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Szolg\u00e1ltat\u00e1sokat kell\u0151 szakmai gondoss\u00e1ggal valamint az eml\u00edtett tan\u00fas\u00edtv\u00e1nyok \u00e9rtelm\u00e9ben szavatolt min\u0151s\u00e9gben fogja v\u00e9gezni.<\/p>\n<p>13.2\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00e1sok megfelel\u0151 min\u0151s\u00e9g\u00e9nek biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben a Szolg\u00e1ltat\u00f3 k\u00f6telezetts\u00e9get v\u00e1llal, hogy a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st folyamatosan fel\u00fcgyeli \u00e9s amennyiben \u00e9szleli, hogy a Megrendel\u0151 oldal\u00e1n olyan t\u00e9nyez\u0151k mer\u00fcltek fel, melyek a megfelel\u0151 min\u0151s\u00e9g\u0171 szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1st akad\u00e1lyozz\u00e1k, err\u0151l a technikus k\u00f6zrem\u0171k\u00f6d\u00e9s\u00e9vel halad\u00e9ktalanul \u00e9rtes\u00edti a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1t; amennyiben a technikus ezt az inform\u00e1ci\u00f3t sz\u00f3ban k\u00f6zli, k\u00f6teles azt a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa fel\u00e9 e-mail vagy fax form\u00e1j\u00e1ban is megism\u00e9telni, amennyiben annak el\u00e9rhet\u0151s\u00e9gi adatait a Megrendel\u00e9s tartalmazza vagy a Megrendel\u0151 ezeket a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re az \u00c1KF 10.2.1 pontja alapj\u00e1n bejelentette. Az elv\u00e9gzett Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9t a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa is jogosult ellen\u0151rizni, aki a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9re vonatkoz\u00f3 k\u00e9ts\u00e9gek felmer\u00fcl\u00e9s\u00e9r\u0151l halad\u00e9ktalanul t\u00e1j\u00e9koztatja a technikust. A technikus a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rs\u00e1val folytatott &#8211; a Szolg\u00e1ltat\u00e1sok min\u0151s\u00e9g\u00e9vel kapcsolatban felmer\u00fclt k\u00e9ts\u00e9geket \u00e9rint\u0151 &#8211; konzult\u00e1ci\u00f3t k\u00f6vet\u0151en elrendeli a komponensek ism\u00e9telt ellen\u0151rz\u00e9s\u00e9t \u00e9s az esetlegesen felmer\u00fclt hib\u00e1k elt\u00e1vol\u00edt\u00e1s\u00e1t; err\u0151l \u00edr\u00e1sos feljegyz\u00e9st k\u00e9sz\u00edt, melyet a technikus \u00e9s a min\u0151s\u00e9gbiztos\u00edt\u00e1si r\u00e9szleg munkat\u00e1rsa is al\u00e1\u00edr. Ha a megism\u00e9telt ellen\u0151rz\u00e9s sor\u00e1n bebizonyosodik a Szolg\u00e1ltat\u00e1sok hib\u00e1s mivolta, a Szolg\u00e1ltat\u00f3 nem jogosult a megism\u00e9telt ellen\u0151rz\u00e9s id\u0151tartam\u00e1ra vonatkoz\u00f3an d\u00edjat k\u00f6vetelni. Ha a megism\u00e9telt ellen\u0151rz\u00e9s sor\u00e1n nem bizonyosodik be a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s hib\u00e1s mivolta, a munka\u00fcgyi kimutat\u00e1sban feljegyzett megism\u00e9telt ellen\u0151rz\u00e9s id\u0151tartam\u00e1\u00e9rt a Szolg\u00e1ltat\u00f3 jogosult a jelen \u00c1KF rendelkez\u00e9seivel \u00f6sszhangban meg\u00e1llap\u00edtott d\u00edjra.<\/p>\n<p>13.3\u00a0\u00a0\u00a0\u00a0Amennyiben a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st k\u00f6vet\u0151en, legk\u00e9s\u0151bb azonban a komponenseknek a vonatkoz\u00f3 dologba (t\u00e1rgyba) \u2013 amelynek a komponens els\u0151 k\u00f6zvetlen r\u00e9sz\u00e9t k\u00e9pezi (nagyobb komponens, rendszer-komponens, modul, integr\u00e1lt modul, g\u00e9pkocsi, stb.) &#8211; t\u00f6rt\u00e9n\u0151 els\u0151 beszerel\u00e9se sor\u00e1n meg\u00e1llap\u00edt\u00e1st nyer, hogy a szolg\u00e1ltat\u00e1s-ny\u00fajt\u00e1s nem a szavatolt min\u0151s\u00e9gben t\u00f6rt\u00e9nt, a Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00e1sokat \u00e9rint\u0151 \u00e9szlelt hib\u00e1kr\u00f3l a Szolg\u00e1ltat\u00f3t \u00edr\u00e1sban \u00e9rtes\u00edteni (tov\u00e1bbiakban csak mint \u201ereklam\u00e1ci\u00f3\u201d), \u00e9spedig halad\u00e9ktalanul, legk\u00e9s\u0151bb a Megrendel\u0151 \u00e1ltal \u00e9szlelt hib\u00e1t k\u00f6vet\u0151 5 napon bel\u00fcl; ellenkez\u0151 esetben az eml\u00edtett hat\u00e1rid\u0151 lej\u00e1rt\u00e1val a Megrendel\u0151 elveszti a hib\u00e1s szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s\u00e9rt j\u00e1r\u00f3 felel\u0151ss\u00e9gb\u0151l ered\u0151 jogainak \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9t.<\/p>\n<p>13.4\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 nem felel az al\u00e1bbi okokb\u00f3l ered\u0151 hib\u00e1k\u00e9rt:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st k\u00f6vet\u0151 id\u0151szakban a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s t\u00e1rgy\u00e1t a Szolg\u00e1ltat\u00f3t\u00f3l elt\u00e9r\u0151 szem\u00e9ly nem megfelel\u0151 vagy nem szakszer\u0171 m\u00f3don kezelte,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a Szolg\u00e1ltat\u00f3 a Szolg\u00e1ltat\u00e1s t\u00e1rgy\u00e1t avagy annak egy r\u00e9sz\u00e9t nem min\u0151s\u00edtette megfelel\u0151nek, ill. alkalmasnak a munkafolyamat felt\u00e9telei szempontj\u00e1b\u00f3l \u00e9s a Megrendel\u0151 (ill. a megrendel\u0151i oldalon \u00e1ll\u00f3 szem\u00e9ly, pl. a Vev\u0151) ezt a t\u00e1rgyat az eml\u00edtett k\u00f6r\u00fclm\u00e9ny ellen\u00e9re tov\u00e1bbi haszn\u00e1latra enged\u00e9lyezte, ill. tov\u00e1bbi forgalomba bocs\u00e1jtotta,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a Megrendel\u0151 r\u00e9sz\u00e9r\u0151l j\u00f3v\u00e1hagyott munkafolyamat hib\u00e1s volt,<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0vis maior; vis maiork\u00e9nt kell tekinteni k\u00fcl\u00f6n\u00f6sen (de nem kiz\u00e1r\u00f3lag) a h\u00e1bor\u00fara, inv\u00e1zi\u00f3ra, k\u00fclhoni ellens\u00e9g cselekedeteire, idegen ellens\u00e9ges megnyilv\u00e1nul\u00e1sokra, polg\u00e1rh\u00e1bor\u00fara, felkel\u00e9sre, a lakoss\u00e1g forradalmi felkel\u00e9s\u00e9re, katonai avagy egy\u00e9b \u00f6nk\u00e9nyes hatalombirtokl\u00e1s k\u00f6vetkezm\u00e9nyeire, parancs alapj\u00e1n v\u00e9grehajtott nyilv\u00e1nos elkobz\u00e1sra, \u00e1llamos\u00edt\u00e1sra, vagyonelkobz\u00e1sra vagy vagyonmegsemmis\u00edt\u00e9sre, vagy az \u00e1llami avagy egy\u00e9b k\u00f6zhatalmi szervek parancsv\u00e9grehajt\u00e1s\u00e1ra, b\u00e1rmilyen, atommaghasad\u00e1st vagy radioakt\u00edv er\u0151t felhaszn\u00e1l\u00f3 katonai fegyver alkalmaz\u00e1s\u00e1nak k\u00f6vetkezm\u00e9nyeire, tekintet n\u00e9lk\u00fcl arra, hogy erre az alkalmaz\u00e1sra b\u00e9keid\u0151ben vagy h\u00e1bor\u00faban ker\u00fcl sor, balesetre, term\u00e9szeti csap\u00e1sokra, a villany\u00e1ram hosszabb l\u00e9legzetv\u00e9tel\u0171 kies\u00e9s\u00e9re, kr\u00edzishelyzetekre \u00e9s\/vagy tilalmi \u00e1llapotokra; nem tekintend\u0151 azonban vis maiornak a k\u00e9pes\u00edtett munkaer\u0151 hi\u00e1nya, a szerz\u0151d\u0151 felekkel egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyek k\u00f6telezetts\u00e9geinek nem teljes\u00edt\u00e9se, a szerz\u0151d\u0151 f\u00e9l kedvez\u0151tlen gazdas\u00e1gi helyzete.<\/p>\n<p>13.5\u00a0\u00a0\u00a0\u00a0A Megrendel\u0151 k\u00f6teles a Szolg\u00e1ltat\u00f3val a reklam\u00e1ci\u00f3 kivizsg\u00e1l\u00e1s\u00e1nak sor\u00e1n a sz\u00fcks\u00e9ges m\u00e9rt\u00e9kben egy\u00fcttm\u0171k\u00f6dni, mindenekel\u0151tt k\u00f6teles rendelkez\u00e9sre bocs\u00e1jtani (f\u0151leg, de nemcsak a Szolg\u00e1ltat\u00f3 \u00e1ltal elk\u00e9rt)a fotodokument\u00e1ci\u00f3t, eml\u00e9keztet\u0151ket, feljegyz\u00e9seket, kommunik\u00e1ci\u00f3kat, adatokat, melyekkel a Megrendel\u0151 vagy a Vev\u0151 rendelkezik \u00e9s amelyek a reklam\u00e1ci\u00f3t ill. a reklam\u00e1lt Szolg\u00e1ltat\u00e1st \u00e9rintik vagy \u00e9rinthetik.<\/p>\n<p>13.5.1\u00a0\u00a0\u00a0\u00a0A jelen \u00c1KF 13.5 pontja szerinti megrendel\u0151i k\u00f6telezetts\u00e9g megs\u00e9rt\u00e9se a reklam\u00e1lt hib\u00e1kb\u00f3l ered\u0151 jogig\u00e9nyek megsz\u00fcn\u00e9s\u00e9t vonja maga ut\u00e1n.<\/p>\n<p>13.6\u00a0\u00a0\u00a0\u00a0A reklam\u00e1ci\u00f3 rendez\u00e9s\u00e9nek folyamat\u00e1t a reklam\u00e1ci\u00f3 \u00e9rv\u00e9nyes\u00edt\u00e9s\u00e9t k\u00f6vet\u0151en halad\u00e9ktalanul, legk\u00e9s\u0151bb azonban 10 munkanapon bel\u00fcl meg kell kezdeni \u00e9s a lehet\u0151 legr\u00f6videbb id\u0151ben be kell fejezni. A Szolg\u00e1ltat\u00f3 k\u00f6teles a reklam\u00e1ci\u00f3t az annak beny\u00fajt\u00e1s\u00e1t k\u00f6vet\u0151 15 munkanapon bel\u00fcl elismerni vagy elutas\u00edtani.<\/p>\n<p>13.6.1\u00a0\u00a0\u00a0\u00a0Amennyiben a Szolg\u00e1ltat\u00f3 a reklam\u00e1ci\u00f3t elismeri, a Megrendel\u0151 ig\u00e9nyelheti a hiba t\u00e9r\u00edt\u00e9smentes elh\u00e1r\u00edt\u00e1s\u00e1t, kiv\u00e9ve, ha a Szolg\u00e1ltat\u00f3val a reklam\u00e1ci\u00f3 megold\u00e1s\u00e1nak egy\u00e9b m\u00f3dj\u00e1ban bizony\u00edthat\u00f3an meg\u00e1llapodnak.<\/p>\n<p>13.7\u00a0\u00a0\u00a0\u00a0Amennyiben a Megrendel\u0151 a 8D jelent\u00e9st standard m\u00f3don alkalmazza, a Szolg\u00e1ltat\u00f3 k\u00f6telezi mag\u00e1t arra, hogy a Megrendel\u0151nek a 8D terminusai szerinti 8D jelent\u00e9st ny\u00fajt \u00e1t.<\/p>\n<p>13.8\u00a0\u00a0\u00a0\u00a0A reklam\u00e1ci\u00f3k rendez\u00e9si m\u00f3dj\u00e1r\u00f3l k\u00e9sz\u00edtett \u00edr\u00e1sos feljegyz\u00e9st a Megrendel\u0151 valamint a jelen \u00c1KF 10.1 pontj\u00e1ban felt\u00fcntetett szolg\u00e1ltat\u00f3i munkat\u00e1rs al\u00e1\u00edr\u00e1s\u00e1val kell ell\u00e1tni. A Megrendel\u0151 jogosult az \u00edr\u00e1sos feljegyz\u00e9sben az \u00f6sszes hozz\u00e1sz\u00f3l\u00e1s\u00e1t felt\u00fcntetni.<\/p>\n<p>13.9\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek az \u00edr\u00e1sos feljegyz\u00e9sben meg\u00e1llapodhatnak a reklam\u00e1ci\u00f3 rendez\u00e9s\u00e9nek, ill. megold\u00e1s\u00e1nak m\u00e1s m\u00f3dj\u00e1r\u00f3l is.<\/p>\n<p style=\"text-align: center\"><b>XIV. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>Komponensek tulajdonjoga, k\u00e1rfelel\u0151ss\u00e9g \u00e9s k\u00e1rt\u00e9r\u00edt\u00e9s<\/b><\/p>\n<p>14.1\u00a0\u00a0\u00a0\u00a0A teljes\u00edt\u00e9s c\u00e9lj\u00e1b\u00f3l \u00e1tvett komponensekhez f\u0171z\u0151d\u0151 tulajdonjog nem sz\u00e1ll \u00e1t a Szolg\u00e1ltat\u00f3ra.<\/p>\n<p>14.2\u00a0\u00a0\u00a0\u00a0A Szolg\u00e1ltat\u00f3 felel\u0151ss\u00e9ggel tartozik a szolg\u00e1ltat\u00f3i munkat\u00e1rsak felr\u00f3hat\u00f3 magatart\u00e1s\u00e1\u00e9rt, amely a Megrendel\u0151t\u0151l a Teljes\u00edt\u00e9s kivitelez\u00e9se c\u00e9lj\u00e1b\u00f3l \u00e1tvett komponensek k\u00e1rosod\u00e1s\u00e1hoz, elveszt\u00e9s\u00e9hez, vagy megsemmis\u00fcl\u00e9s\u00e9hez vezet, amennyiben az ilyen magatart\u00e1sra a Teljes\u00edt\u00e9s kivitelez\u00e9se sor\u00e1n ker\u00fclt sor; amennyiben azonban a k\u00e1rosod\u00e1sra, elveszt\u00e9sre, vagy megsemmis\u00fcl\u00e9sre az ilyen felr\u00f3hat\u00f3 magatart\u00e1s ellen\u00e9re is sor ker\u00fclt volna, vagy amennyiben a felr\u00f3hat\u00f3 magatart\u00e1s\u00e1val a Szolg\u00e1ltat\u00f3 munkav\u00e1llal\u00f3ja olyan k\u00f6zvetlen\u00fcl fenyeget\u0151 vesz\u00e9lyt h\u00e1r\u00edtott el, melyet nem \u00f6nmaga okozott, esetleg a k\u00e1rt fenyeget\u0151 avagy tart\u00f3s t\u00e1mad\u00e1s elh\u00e1r\u00edt\u00e1sa \u00e9rdek\u00e9ben \u00f6nv\u00e9delme sor\u00e1n okozta, az eml\u00edtett felr\u00f3hat\u00f3 magatart\u00e1s\u00e9rt a Szolg\u00e1ltat\u00f3 nem vonhat\u00f3 felel\u0151ss\u00e9gre.<\/p>\n<p>14.3\u00a0\u00a0\u00a0\u00a0Amennyiben olyan k\u00e1r keletkezik, amely\u00e9rt a Szolg\u00e1ltat\u00f3 a jelen \u00c1KF 14.2 pontja alapj\u00e1n felel\u0151ss\u00e9ggel tartozik, a k\u00e1rt az eredeti \u00e1llapotba val\u00f3 vissza\u00e1ll\u00edt\u00e1ssal vagy p\u00e9nzbeli t\u00e9r\u00edt\u00e9ssel kell rendezni; a v\u00e1laszt\u00e1s joga a Szolg\u00e1ltat\u00f3t illeti.<\/p>\n<p>14.4\u00a0\u00a0\u00a0\u00a0A k\u00e1rt\u00e9r\u00edt\u00e9s korl\u00e1tai<\/p>\n<p>14.4.1\u00a0\u00a0\u00a0\u00a0K\u00e1rt\u00e9r\u00edt\u00e9si ig\u00e9ny keletkez\u00e9se eset\u00e9n a Szolg\u00e1ltat\u00f3 teljes m\u00e9rt\u00e9k\u0171 k\u00e1rt\u00e9r\u00edt\u00e9st ny\u00fajt, legfeljebb azonban a Megrendel\u00e9s szerinti teljes\u00edt\u00e9si volumen 25%-ig, a hossz\u00fat\u00e1v\u00fa Teljes\u00edt\u00e9sek (teh\u00e1t amelyek 30 napn\u00e1l hosszabb id\u0151t vesznek ig\u00e9nybe) eset\u00e9ben pedig legfeljebb a k\u00e1rral terhelt havi teljes\u00edt\u00e9si volumen 25%-ig. Hossz\u00fat\u00e1v\u00fa Teljes\u00edt\u00e9seknek min\u0151s\u00fclnek az egy h\u00f3napn\u00e1l hosszabb id\u0151t ig\u00e9nybe vev\u0151 Teljes\u00edt\u00e9sek; a k\u00e1rt\u00e9r\u00edt\u00e9s fels\u0151 hat\u00e1ra (tekintet n\u00e9lk\u00fcl az el\u0151bbiekben felt\u00fcntetettekre) minden egyes Megrendel\u00e9s szerinti \u00f6n\u00e1ll\u00f3 Teljes\u00edt\u00e9s eset\u00e9ben 100.000,- \u20ac \u00f6sszeget tesz ki.<\/p>\n<p style=\"text-align: center\"><b>XV. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>K\u00e9zbes\u00edt\u00e9s, az adatok bizalmas jellege, hallgat\u00e1si k\u00f6telezetts\u00e9g<\/b><\/p>\n<p>15.1\u00a0\u00a0\u00a0\u00a0B\u00e1rmilyen \u00e9rtes\u00edt\u00e9s, k\u00e9rv\u00e9ny, hozz\u00e1j\u00e1rul\u00e1s ir\u00e1nti k\u00e9relem, vagy b\u00e1rmilyen egy\u00e9b &#8211; az egyik szerz\u0151d\u0151 f\u00e9lt\u0151l m\u00e1sik szerz\u0151d\u0151 f\u00e9l sz\u00e1m\u00e1ra el\u0151terjesztett email, fax, vagy \u00edr\u00e1sos form\u00e1j\u00fa \u2013 kommunik\u00e1ci\u00f3ra a m\u00e1sik szerz\u0151d\u0151 f\u00e9l egyez\u0151, vagy egyen\u00e9rt\u00e9k\u0171 (hasonl\u00f3) form\u00e1ban v\u00e1laszol, vagyis a v\u00e1laszt \u00fagyszint\u00e9n olyan e-mail, fax, vagy \u00edr\u00e1sos form\u00e1ban kell megk\u00fcldeni, amely lehet\u0151v\u00e9 teszi a v\u00e1laszad\u00e1si kinyilv\u00e1n\u00edt\u00e1s tartalm\u00e1nak egy\u00e9rtelm\u0171 r\u00f6gz\u00edt\u00e9s\u00e9t. A v\u00e1lasz el\u0151\u00edrt form\u00e1j\u00e1nak be nem tart\u00e1sa eset\u00e9n tartalm\u00e1nak \u00e9s k\u00e9zbes\u00edt\u00e9s\u00e9nek bizony\u00edt\u00e1si terhe a felad\u00f3t terheli.<\/p>\n<p>15.2\u00a0\u00a0\u00a0\u00a0A fax tartalma k\u00e9zbes\u00edtettnek min\u0151s\u00fcl, ha a fax felad\u00f3j\u00e1nak rendelkez\u00e9s\u00e9re \u00e1ll a hibamentes k\u00e9zbes\u00edt\u00e9st al\u00e1t\u00e1maszt\u00f3 igazol\u00e1s. Amennyiben a fax k\u00e9zbes\u00edt\u00e9se sor\u00e1n olyan m\u0171szaki probl\u00e9ma l\u00e9pne fel, amely eredm\u00e9nyek\u00e9nt a megk\u00fcld\u00f6tt tartalom megismer\u00e9se ellehetetlen\u00fcl, a fogad\u00f3 szerz\u0151d\u0151 f\u00e9l k\u00f6teles a k\u00fcld\u0151 szerz\u0151d\u0151 felet megfelel\u0151 m\u00f3don \u00e9rtes\u00edteni \u00e9s felk\u00e9rni a fax ism\u00e9telt megk\u00fcld\u00e9s\u00e9re, ill. m\u00e1s m\u00f3don t\u00f6rt\u00e9n\u0151 k\u00e9zbes\u00edt\u00e9s\u00e9re. A Szolg\u00e1ltat\u00f3 a fax \u00fczeneteket munkanapokon 8.30 \u00f3r\u00e1t\u00f3l 15.30 \u00f3r\u00e1ig (tov\u00e1bbiakban, mint \u201e\u00fczemeltet\u00e9si id\u0151\u201d) fogadja; a meghat\u00e1rozott id\u0151szakokon k\u00edv\u00fcl k\u00e9zbes\u00edtett \u2013 s a Szolg\u00e1ltat\u00f3nak megk\u00fcld\u00f6tt &#8211; fax a legk\u00f6zelebbi \u00fczemeltet\u00e9si id\u0151 megkezd\u00e9sekor min\u0151s\u00fcl k\u00e9zbes\u00edtettnek (azaz a legk\u00f6zelebbi k\u00f6vetkez\u0151 munkanapon, 8.30 \u00f3rakor).<\/p>\n<p>15.3\u00a0\u00a0\u00a0\u00a0Az email k\u00e9zbes\u00edtettnek min\u0151s\u00fcl: i) manu\u00e1lis \u00e1tv\u00e9teli visszaigazol\u00e1s, illetve olvas\u00e1si visszaigazol\u00e1s megk\u00fcld\u00e9se eset\u00e9n, ii) e-mailes v\u00e1lasz eset\u00e9ben, amely az eredeti, k\u00e9zbes\u00edtend\u0151 e-mail sz\u00f6veg\u00e9t is tartalmazza; nem min\u0151s\u00fcl azonban k\u00e9zbes\u00edt\u00e9si (\u00e1tv\u00e9teli) visszaigazol\u00e1snak a c\u00edmzett k\u00f6zbeavatkoz\u00e1s\u00e1t n\u00e9lk\u00fcl\u00f6z\u0151, puszt\u00e1n automatikus v\u00e1lasz vagy automatikus e-mail \u00e1tv\u00e9teli visszaigazol\u00e1s.<\/p>\n<p>15.4\u00a0\u00a0\u00a0\u00a0A szerz\u0151d\u0151 felek k\u00f6zti dokumentumok k\u00e9zbes\u00edt\u00e9s\u00e9re vonatkoz\u00f3an az \u00edr\u00e1sos dokumentum k\u00e9zbes\u00edtettnek min\u0151s\u00fcl:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a m\u00e1sik szerz\u0151d\u0151 f\u00e9l \u2013 c\u00edmzett &#8211; sz\u00e1m\u00e1ra t\u00f6rt\u00e9n\u0151 t\u00e9nyleges k\u00e9zbes\u00edt\u00e9s napj\u00e1n,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0a k\u00fcldem\u00e9ny postai \u00e1tv\u00e9tel\u00e9re meghat\u00e1rozott hat\u00e1rid\u0151 eredm\u00e9nytelen lej\u00e1rt\u00e1val, m\u00e9g akkor is, ha a c\u00edmzett a k\u00fcldem\u00e9ny postai elhelyez\u00e9s\u00e9r\u0151l nem szerzett tudom\u00e1st,<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a sikertelen k\u00e9zbes\u00edt\u00e9s napj\u00e1n, amennyiben a k\u00e9zbes\u00edt\u00e9s a c\u00edmzett sz\u00e1nd\u00e9kos magatart\u00e1sa k\u00f6vetkezt\u00e9ben v\u00e1lt lehetetlenn\u00e9, f\u0151k\u00e9nt a k\u00fcldem\u00e9ny \u00e1tv\u00e9tel\u00e9nek megtagad\u00e1s\u00e1val.<\/p>\n<p>15.5\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek k\u00f6telesek megtartani hallgat\u00e1si fogadalmukat, minden olyan t\u00e9nyr\u0151l, mellyel a jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony alapj\u00e1n t\u00f6rt\u00e9n\u0151 teljes\u00edt\u00e9ssel kapcsolatban tudom\u00e1st szereznek, s amelyek a m\u00e1sik szerz\u0151d\u0151 felet \u00e9rintik, amennyiben ezek a t\u00e9nyek a m\u00e1sik szerz\u0151d\u0151 f\u00e9lre avagy a piacon jelenl\u00e9v\u0151 egy\u00e9b versenyt\u00e1rsakra kimutathat\u00f3 gazdas\u00e1gi jelent\u0151s\u00e9ggel b\u00edrnak.<\/p>\n<p>15.5.1\u00a0\u00a0\u00a0\u00a0Bizalmas inform\u00e1ci\u00f3knak min\u0151s\u00fclnek a Polg\u00e1ri T\u00f6rv\u00e9nyk\u00f6nyvr\u0151l sz\u00f3l\u00f3, 2013.\u00e9vi V. t\u00f6rv\u00e9ny 2:47 valamint 2:55 rendelkez\u00e9seiben felsorolt, az \u00fczleti \u00e9s kereskedelmi titok t\u00e1rgy\u00e1t k\u00e9pez\u0151 inform\u00e1ci\u00f3k, \u00fagysmint a m\u00e1sik f\u00e9l \u00e1ltal egy\u00e9rtelm\u0171en \u00e9s kimutathat\u00f3an bizalmasnak megjel\u00f6lt inform\u00e1ci\u00f3k. An\u00e9lk\u00fcl hogy \u00e9rinten\u00e9nk az eddig felt\u00fcntetett rendelkez\u00e9seket, \u00fczleti titoknak min\u0151s\u00fcl a gazdas\u00e1gi tev\u00e9kenys\u00e9ghez kapcsol\u00f3d\u00f3 minden nem k\u00f6zismert vagy az \u00e9rintett gazdas\u00e1gi tev\u00e9kenys\u00e9get v\u00e9gz\u0151 szem\u00e9lyek sz\u00e1m\u00e1ra nem k\u00f6nnyen hozz\u00e1f\u00e9rhet\u0151 olyan t\u00e9ny, t\u00e1j\u00e9koztat\u00e1s, egy\u00e9b adat \u00e9s az azokb\u00f3l k\u00e9sz\u00fclt \u00f6ssze\u00e1ll\u00edt\u00e1s, amelynek illet\u00e9ktelenek \u00e1ltal t\u00f6rt\u00e9n\u0151 megszerz\u00e9se, hasznos\u00edt\u00e1sa, m\u00e1sokkal val\u00f3 k\u00f6zl\u00e9se vagy nyilv\u00e1noss\u00e1gra hozatala a jogosult jogos p\u00e9nz\u00fcgyi, gazdas\u00e1gi vagy piaci \u00e9rdek\u00e9t s\u00e9rten\u00e9 vagy vesz\u00e9lyeztetn\u00e9, felt\u00e9ve, hogy a titok meg\u0151rz\u00e9s\u00e9vel kapcsolatban a vele jogszer\u0171en rendelkez\u0151 jogosultat felr\u00f3hat\u00f3s\u00e1g nem terheli. Az \u00fczleti titokkal azonos v\u00e9delemben r\u00e9szes\u00fcl az azonos\u00edt\u00e1sra alkalmas m\u00f3don r\u00f6gz\u00edtett, vagyoni \u00e9rt\u00e9ket k\u00e9pvisel\u0151 m\u0171szaki, gazdas\u00e1gi vagy szervez\u00e9si ismeret, tapasztalat vagy ezek \u00f6ssze\u00e1ll\u00edt\u00e1sa (a tov\u00e1bbiakban: \u201ev\u00e9dett ismeret\u201c), ha a j\u00f3hiszem\u0171s\u00e9g \u00e9s tisztess\u00e9g elv\u00e9t s\u00e9rt\u0151 m\u00f3don szerzik meg, hasznos\u00edtj\u00e1k, k\u00f6zlik m\u00e1ssal vagy hozz\u00e1k nyilv\u00e1noss\u00e1gra. E v\u00e9delemre nem lehet hivatkozni azzal szemben, aki a v\u00e9dett ismerethez vagy az azt l\u00e9nyeg\u00e9ben helyettes\u00edt\u0151 hasonl\u00f3 ismerethez:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0a jogosultt\u00f3l f\u00fcggetlen fejleszt\u00e9ssel vagy<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0jogszer\u0171en megszerzett term\u00e9k vagy jogszer\u0171en ig\u00e9nybevett szolg\u00e1ltat\u00e1s vizsg\u00e1lata \u00e9s elemz\u00e9se \u00fatj\u00e1n jutott hozz\u00e1.<\/p>\n<p>15.5.2\u00a0\u00a0\u00a0\u00a0Bizalmas inform\u00e1ci\u00f3 tov\u00e1bb\u00e1 mindenfajta m\u0171szaki, kereskedelmi vagy kereskedelmi inform\u00e1ci\u00f3 (ide\u00e9rtve a term\u00e9kel\u0151\u00e1ll\u00edt\u00e1si terveket, fejleszt\u00e9si terveket, el\u0151rejelz\u00e9seket, anal\u00edziseket \u00e9s strat\u00e9gi\u00e1kat), specifik\u00e1ci\u00f3, terv, tervrajz, k\u00e9pz\u00e9si anyag, k\u00e9pletek, rajzok, modellek, mint\u00e1k, elj\u00e1r\u00e1sok, \u00f6tletek \u00e9s felfedez\u00e9sek (abban az esetben is, ha nem esnek k\u00fcl\u00f6n v\u00e9delem al\u00e1), adatok, sz\u00e1m\u00edt\u00f3g\u00e9pes programok, szoftverek, vagy b\u00e1rmilyen form\u00e1ban tal\u00e1lhat\u00f3 dokument\u00e1ci\u00f3, vagy anyagi r\u00f6gz\u00edt\u00e9s eredm\u00e9nyek\u00e9nt vagy pedig sz\u00f3beli tov\u00e1bb\u00edt\u00e1s \u00fatj\u00e9n megszerzett inform\u00e1ci\u00f3k\u00e9nt, mint ahogy a szerz\u0151d\u0151 f\u00e9lt\u0151l elt\u00e9r\u0151 szem\u00e9lyt\u0151l kapott inform\u00e1ci\u00f3k is, amennyiben ez a szem\u00e9ly k\u00f6telezte mag\u00e1t arra, hogy bizalmas inform\u00e1ci\u00f3k\u00e9nt fog azokkal b\u00e1nni. Bizalmas inform\u00e1ci\u00f3nak min\u0151s\u00fclnek a szerz\u0151d\u0151 felek egyik\u00e9nek vagy m\u00e1sik\u00e1nak helyzet\u00e9r\u0151l, ill. term\u00e9keir\u0151l, folyamatair\u00f3l \u00e9s teljes\u00edtm\u00e9nyeir\u0151l sz\u00f3l\u00f3 sz\u00f3l\u00f3 inform\u00e1ci\u00f3k.<\/p>\n<p>15.5.3\u00a0\u00a0\u00a0\u00a0Annak \u00e9rdek\u00e9ben, hogy megel\u0151zhess\u00e9k az inform\u00e1ci\u00f3k jelleg\u00e9r\u0151l keletkezett jogvit\u00e1t a szerz\u0151d\u0151 felek megegyeztek, hogy az a szerz\u0151d\u0151 f\u00e9l, amelyik a m\u00e1sik f\u00e9l sz\u00e1m\u00e1ra olyan inform\u00e1ci\u00f3t tesz el\u00e9rhet\u0151v\u00e9, mely jelen cikkely rendelkez\u00e9seiek \u00e9rtelm\u00e9ben bizalmas inform\u00e1ci\u00f3nak kellene hogy min\u0151s\u00fclj\u00f6n, a sz\u00f3ban forg\u00f3 inform\u00e1ci\u00f3kat ily m\u00f3don egy\u00e9rtelm\u0171en meg is jel\u00f6li.<\/p>\n<p>15.6\u00a0\u00a0\u00a0\u00a0A hallgat\u00e1si k\u00f6telezetts\u00e9g nem vonatkozik azokra a t\u00e9nyekre, amelyek:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony alapj\u00e1n t\u00f6rt\u00e9n\u0151 teljes\u00edt\u00e9ssel kapcsolatban el\u00e9rhet\u0151ek avagy el\u00e9rhet\u0151ek lesznek azon munkav\u00e1llal\u00f3k avagy harmadik szem\u00e9lyek sz\u00e1m\u00e1ra, akiknek ezeket az inform\u00e1ci\u00f3kat tekintettel a munkabeoszt\u00e1sukra, tiszts\u00e9g\u00fckre, ill. a szerz\u0151d\u00e9s teljes\u00edt\u00e9se sor\u00e1n bet\u00f6lt\u00f6tt feladatk\u00f6r\u00fckre ismerni\u00fck kell, mik\u00f6zben azonban ezek a szem\u00e9lyek t\u00e1j\u00e9koztatva kell hogy legyenek a sz\u00f3ban forg\u00f3 inform\u00e1ci\u00f3k bizalmas jelleg\u00e9r\u0151l az \u00e1ltal a szerz\u0151d\u0151 f\u00e9l \u00e1ltal, melynek \u00e9rdek\u00e9ben tev\u00e9kenys\u00e9g\u00fcket v\u00e9gzik,<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0kimutathat\u00f3an olyan harmadik szem\u00e9lyt\u0151l ker\u00fcltek megszerz\u00e9sre, amelynek jog\u00e1ban \u00e1ll az ilyen inform\u00e1ci\u00f3k terjeszt\u00e9se, avagy<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0a szerz\u0151d\u0151 f\u00e9l fejlesztette ki azokat, teljesen f\u00fcggetlen\u00fcl, mell\u0151zve jelen cikkely rendelkez\u00e9sei szerinti b\u00e1rminem\u0171 bizalmas inform\u00e1ci\u00f3 felhaszn\u00e1l\u00e1s\u00e1t.<\/p>\n<p>15.7\u00a0\u00a0\u00a0\u00a0Nem min\u0151s\u00fcl a hallgat\u00e1si k\u00f6telezetts\u00e9g megszeg\u00e9s\u00e9nek:<\/p>\n<p>a)\u00a0\u00a0\u00a0\u00a0olyan harmadik szem\u00e9lyeknek t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyek a szerz\u0151d\u0151 felek valamelyik\u00e9ben vagyoni r\u00e9szesed\u00e9ssel b\u00edrnak, mik\u00f6zben ezeket a szem\u00e9lyeket minden esetben el\u0151zetesen t\u00e1j\u00e9koztatni kell a hallgat\u00e1si k\u00f6telezetts\u00e9gr\u0151l valamint \u00edr\u00e1sban k\u00f6telezni \u0151ket a hallgat\u00e1si k\u00f6telezetts\u00e9g megtart\u00e1s\u00e1ra;<\/p>\n<p>b)\u00a0\u00a0\u00a0\u00a0tev\u00e9kenys\u00e9g\u00fck szab\u00e1lyszer\u0171 v\u00e9gz\u00e9s\u00e9nek \u00e9rdek\u00e9ben \u00fcgyv\u00e9d vagy m\u00e1s k\u00e9pvisel\u0151 \u00e1ltali inform\u00e1ci\u00f3- szolg\u00e1ltat\u00e1s, mik\u00f6zben ezeket a szem\u00e9lyeket k\u00fcl\u00f6n t\u00f6rv\u00e9ny k\u00f6telezi hallgat\u00e1sra; ezeket a szem\u00e9lyeket minden esetben el\u0151zetesen t\u00e1j\u00e9koztatni kell a sz\u00f3ban forg\u00f3 \u00fcgyet \u00e9rint\u0151 hallgat\u00e1si k\u00f6telezetts\u00e9gr\u0151l;<\/p>\n<p>c)\u00a0\u00a0\u00a0\u00a0olyan inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyet a m\u00e1sik szerz\u0151d\u0151 f\u00e9l \u00e1ltal megadott el\u0151zetes \u00edr\u00e1sbeli beleegyez\u00e9s tesz el\u00e9rhet\u0559\u0151v\u00e9, s melynek sor\u00e1n hallgat\u00e1si k\u00f6telezetts\u00e9ggel v\u00e9dett konkr\u00e9t inform\u00e1ci\u00f3 v\u00e1lik el\u00e9rhet\u0151v\u00e9;<\/p>\n<p>d)\u00a0\u00a0\u00a0\u00a0b\u00edr\u00f3s\u00e1gi, v\u00e1lasztottb\u00edr\u00f3s\u00e1gi \u00e9s\/vagy m\u00e1s \u00e1llamhatalmi szerv el\u0151tti elj\u00e1r\u00e1s c\u00e9ljaira, a felsorolt szervek valamelyik\u00e9nek jav\u00e1ra t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, mik\u00f6zben ezt a szervet el\u0151zetesen t\u00e1j\u00e9koztatni kell az inform\u00e1ci\u00f3 bizalmas jelleg\u00e9r\u0151l, hogy foganatos\u00edthassa a sz\u00fcks\u00e9ges int\u00e9zked\u00e9seket (mint pl. a nyilv\u00e1noss\u00e1g kiz\u00e1r\u00e1sa),<\/p>\n<p>e)\u00a0\u00a0\u00a0\u00a0korm\u00e1ny-, bank-, ad\u00f3- avagy egy\u00e9b ellen\u0151rz\u0151 hat\u00f3s\u00e1g r\u00e9sz\u00e9re t\u00f6rt\u00e9n\u0151 inform\u00e1ci\u00f3-\u00e1tad\u00e1s, amikoris a hat\u00f3s\u00e1g jogosult \u00e9s illet\u00e9kes ezeket az inform\u00e1ci\u00f3kat k\u00f6vetelni, a jogi el\u0151\u00edr\u00e1sokkal \u00f6sszhangban, s mik\u00f6zben ezt a szervet el\u0151zetesen t\u00e1j\u00e9koztatni kell az inform\u00e1ci\u00f3 bizalmas jelleg\u00e9r\u0151l, hogy foganatos\u00edthassa a sz\u00fcks\u00e9ges int\u00e9zked\u00e9seket (pl. a nyilv\u00e1noss\u00e1g kiz\u00e1r\u00e1sa),<\/p>\n<p>f)\u00a0\u00a0\u00a0\u00a0olyan inform\u00e1ci\u00f3-\u00e1tad\u00e1s, melyre a szerz\u0151d\u0151 felet a t\u00f6rv\u00e9ny k\u00f6telezi.<\/p>\n<p>15.8\u00a0\u00a0\u00a0\u00a0Szerz\u0151d\u0151 felek tov\u00e1bb\u00e1 k\u00f6telezik magukat arra, hogy a m\u00e1sik szerz\u0151d\u0151 f\u00e9lr\u0151l sz\u00f3l\u00f3 inform\u00e1ci\u00f3kat, melyek a jelen cikkely szerinti hallgat\u00e1si k\u00f6telezetts\u00e9g al\u00e1 esnek, legal\u00e1bb oly m\u00e9rt\u00e9kben fogj\u00e1k v\u00e9deni, mintha saj\u00e1t inform\u00e1ci\u00f3ikr\u00f3l lenne sz\u00f3, valamint k\u00f6telezik magukat arra is, hogy saj\u00e1t szervezeti r\u00e9szegys\u00e9geiket, telephelyeiket, fi\u00f3ktelepeiket, vezet\u0151 \u00e1ll\u00e1s\u00fa munkav\u00e1llal\u00f3ikat vagy munkav\u00e1llal\u00f3ikat (ill. az egy\u00fcttm\u0171k\u00f6d\u0151 szem\u00e9lyeket), akik az ilyen inform\u00e1ci\u00f3kkal kapcsolatba ker\u00fclnek, azonos terjedelemben hallgat\u00e1sra k\u00f6telezik, mik\u00f6zben a k\u00f6telezetts\u00e9geknek a felsorolt szem\u00e9lyek \u00e1ltali be nem tart\u00e1s\u00e1\u00e9rt a szerz\u0151d\u0151 felek mindegyike teljes m\u00e9rt\u00e9kben felel.<\/p>\n<p>15.9\u00a0\u00a0\u00a0\u00a0A hallgat\u00e1si k\u00f6telezetts\u00e9g a jelen \u00c1KF-kel \u00f6sszhangban l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszony \u00e9rv\u00e9nyess\u00e9gi ideje alatt, valamint annak megsz\u00fcn\u00e9s\u00e9t k\u00f6vet\u0151 3 tov\u00e1bbi \u00e9ven kereszt\u00fcl \u00e1ll fenn, \u00e9s a szerz\u0151d\u0151 felek esetleges jogut\u00f3djaira is \u00e1tsz\u00e1ll.<\/p>\n<p style=\"text-align: center\"><b>XVI. cikkely<\/b><\/p>\n<p style=\"text-align: center\"><b>K\u00f6z\u00f6s \u00e9s z\u00e1r\u00f3 rendelkez\u00e9sek<\/b><\/p>\n<p>16.1\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF-re, ide\u00e9rtve a Megrendel\u00e9seket valamint az \u00f6n\u00e1ll\u00f3 (k\u00fcl\u00f6n) szerz\u0151d\u00e9seket (jelen \u00c1KF 16.1.1 pontja) Magyarorsz\u00e1g jogrendszere ill. a magyar jog mint szerz\u0151d\u0151 felek \u00e1ltal v\u00e1lasztott jog az ir\u00e1nyad\u00f3. Szerz\u0151d\u0151 felek a jelen \u00c1KF ill. Megrendel\u00e9s \u00e1ltal nem szab\u00e1lyozott szerz\u0151d\u00e9ses jogviszonyokra azon orsz\u00e1g jog\u00e1t tartj\u00e1k ir\u00e1nyad\u00f3nak, ahol a szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 f\u00e9l szok\u00e1sos tart\u00f3zkod\u00e1si helye tal\u00e1lhat\u00f3 (azaz Magyarorsz\u00e1g), \u00edgy mindenekel\u0151tt a 2013. \u00e9vi V. t\u00f6rv\u00e9ny (a Polg\u00e1ri t\u00f6rv\u00e9nyk\u00f6nyv, f\u0151k\u00e9nt a v\u00e1llalkoz\u00e1si szerz\u0151d\u00e9sre vonatkoz\u00f3 szab\u00e1lyok) \u2013 rendelkez\u00e9seit. Amennyiben jelen \u00c1KF \u00e9s\/vagy a Megrendel\u00e9s a szerz\u0151d\u0151 felek k\u00f6zti valamely jogviszonyt a t\u00f6rv\u00e9nyt\u0151l elt\u00e9r\u0151en szab\u00e1lyozza, s egy\u00fattal olyan t\u00f6rv\u00e9nyi rendelkez\u00e9sekt\u0151l val\u00f3 elt\u00e9r\u00e9sr\u0151l van sz\u00f3, melyek diszpozit\u00edv jelleg\u0171ek, jelen \u00c1KF valamint a szerz\u0151d\u00e9si rendelkez\u00e9sek min\u0151s\u00fclnek ir\u00e1nyad\u00f3nak. Jelen \u00c1KF rendelkez\u00e9sei \u00e9s a Megrendel\u00e9s k\u00f6zti elt\u00e9r\u00e9sek eset\u00e9n a Megrendel\u00e9srendelkez\u00e9seit kell els\u0151dlegesen alkalmazni.<\/p>\n<p>16.1.1\u00a0\u00a0\u00a0\u00a0Amennyiben a Szolg\u00e1ltat\u00f3 \u00e9s a Megrendel\u0151 k\u00f6z\u00f6tti szerz\u0151d\u00e9ses jogviszony \u00f6n\u00e1ll\u00f3 (k\u00fcl\u00f6n) szerz\u0151d\u00e9s form\u00e1j\u00e1ban j\u00f6tt l\u00e9tre (azaz a IV. cikkely szerinti Megrendel\u00e9st\u0151l elt\u00e9r\u0151 form\u00e1ban), jelen \u00c1KF \u201dmegrendel\u00e9s\u201e kifejez\u00e9se az ilyen szerz\u0151d\u00e9sekre is vonatkozik.<\/p>\n<p>16.2\u00a0\u00a0\u00a0\u00a0A b\u00edr\u00f3s\u00e1gi hat\u00e1sk\u00f6r meghat\u00e1roz\u00e1s\u00e1nak c\u00e9ljaira a szerz\u0151d\u00e9ses Teljes\u00edt\u00e9s helye a Teljes\u00edt\u00e9s v\u00e9grehajt\u00e1s\u00e1nak hely\u00e9t jelenti ( jelen \u00c1KF 4.2.1 pontj\u00e1nak c) bekezd\u00e9se.<\/p>\n<p>16.2.1\u00a0\u00a0\u00a0\u00a0Amennyiben a koll\u00edzi\u00f3s norm\u00e1k lehet\u0151v\u00e9 teszik a jogv\u00e1laszt\u00e1st, a Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt a jelen \u00c1KF alapj\u00e1n l\u00e9trej\u00f6tt jogviszonyokat a magyar jogrend szerint kell \u00e9rtelmezni. Amennyiben a koll\u00edzi\u00f3s norm\u00e1k lehet\u0151v\u00e9 teszik a b\u00edr\u00f3s\u00e1gi hat\u00e1sk\u00f6r-v\u00e1laszt\u00e1st, a Megrendel\u0151 \u00e9s a Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tt a jelen \u00c1KF alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyb\u00f3l ered\u0151 jogvit\u00e1k rendez\u00e9s\u00e9re a magyar b\u00edr\u00f3s\u00e1gok illet\u00e9kess\u00e9ge \u00e1llap\u00edttatik meg.<\/p>\n<p>16.3\u00a0\u00a0\u00a0\u00a0Jelen \u00c1KF a dokumentum fejl\u00e9c\u00e9ben felt\u00fcntetett napon l\u00e9pnek \u00e9rv\u00e9nybe \u00e9s hat\u00e1lyba. Ezzel egyid\u0151ben \u00e9rv\u00e9ny\u00fcket vesztik a Szolg\u00e1ltat\u00f3 \u00e1ltal 2011. febru\u00e1r 1-\u00e9n kiadott \u00c1KF; azon Megrendel\u00e9sek alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyokra, melyeknek az eddigi \u00c1KF is r\u00e9sz\u00e9t k\u00e9pezt\u00e9k, azonban az eddigi \u00c1KF alkalmazand\u00f3ak.<\/p>\n<p>16.4\u00a0\u00a0\u00a0\u00a0Szolg\u00e1ltat\u00f3 jogosult jelen \u00c1KF rendelkez\u00e9seit b\u00e1rmikor egyoldal\u00faan megv\u00e1ltoztatni. A Megrendel\u0151 \u00e9s Szolg\u00e1ltat\u00f3 k\u00f6z\u00f6tti, konkr\u00e9t Megrendel\u00e9s alapj\u00e1n l\u00e9trej\u00f6tt szerz\u0151d\u00e9ses jogviszonyra azonban minden esetben a Szolg\u00e1ltat\u00f3 r\u00e9sz\u00e9re szab\u00e1lyszer\u0171en k\u00e9zbes\u00edtett \u00e9s visszaigazolt Megrendel\u00e9s napj\u00e1n \u00e9rv\u00e9nyes \u00c1KF hangz\u00e1sa vonatkozik.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<!-- Start accordion card div. -->\n<div class=\"ea-card  sp-ea-single\">\n\t<!-- Start accordion header. -->\n\t<h3 class=\"ea-header\">\n\t\t<!-- Add anchor tag for header. -->\n\t\t<a class=\"collapsed\" id=\"ea-header-37994\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37994\" aria-controls=\"collapse37994\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> A HOLLEN CZ s.r.o. \u00e1ltal\u00e1nos szerz\u0151d\u00e9si felt\u00e9telei &#8211; Csehorsz\u00e1g \u00e9rv\u00e9nyes: 1.1.2019-t\u0151l\t\t<\/a> <!-- Close anchor tag for header. -->\n\t<\/h3>\t<!-- Close header tag. -->\n\t<!-- Start collapsible content div. -->\n\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37994\" data-parent=\"#sp-ea-3799\" role=\"region\" aria-labelledby=\"ea-header-37994\">  <!-- Content div. -->\n\t\t<div class=\"ea-body\">\n\t\t<p style=\"text-align: center\" align=\"center\"><strong>General Terms and Conditions of HOLLEN CZ s.r.o. <\/strong><strong>in the Czech Republic <\/strong><\/p>\n<p style=\"text-align: center\" align=\"center\">valid from 1.1.2019<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article I <\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Introductory Provisions<\/strong><\/h5>\n<p style=\"text-align: center\">1.1 The present General Terms and Conditions (&#8222;<strong>GTC<\/strong>&#8222;) govern the relationship between <strong>HOLLEN CZ s. r. o.<\/strong>, with its Registered Office at Jir\u00e1skova 528\/51, Mlad\u00e1 Boleslav, 293 01, the Czech Republic, Corporate ID (I\u010c): 28978013, VAT ID: CZ 28978013, registered in the Commercial Register maintained by Prague, Municipal Court, Section: C, Registration File No.: 157357, represented by Ing. Martin Li\u0161ka, (the &#8222;<strong>Service Provider<\/strong>&#8222;) and the legal entity ordering any of the services defined in Article III of these GTC (the &#8222;<strong>Client<\/strong>&#8222;), except where the Service Provider and Client concluded a separate agreement for services under which the applicability of these GTC is excluded.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article II<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Definitions of Terms<\/strong><\/h5>\n<p style=\"text-align: center\">2.1 <strong>Client <\/strong>&#8211; legal person ordering services from the Service Provider according to these GTC.<\/p>\n<p style=\"text-align: center\">2.2 <strong>Service Provider<\/strong> \u2013 legal person providing services according to these GTC (i.e. HOLLEN CZ s.r.o.).<\/p>\n<p style=\"text-align: center\">2.3 <strong>Final Customer <\/strong>&#8211; legal entity for whom components being the subject matter of services provided according to these GTC are designated; Final Customer and Client may be the same legal person.<\/p>\n<p style=\"text-align: center\">2.4 <strong>Supplier<\/strong> \u2013 third party supplying the Service Provider with components and parts employed in delivery of the services provided according to these GTC.<\/p>\n<p style=\"text-align: center\">2.5 <strong>Component <\/strong>&#8211; component, goods, semi-product, material or any combination thereof that is the subject matter of the services provided according to these GTC.<\/p>\n<p style=\"text-align: center\">2.6 <strong>Order<\/strong> \u2013 document through which the Client orders the execution of a particular task and which is prepared, delivered and signed in conformance with Article IV of these GTC. Acceptance of an Order by the Service Provider in conformance with Article IV of these GTC shall constitute a contractual relationship between the Service Provider and the Client.<\/p>\n<p style=\"text-align: center\">2.7 <strong>Contract <\/strong>&#8211; a contract agreed by accepting the order on the part of the Service Provider in accordance with the GTC.<\/p>\n<p style=\"text-align: center\">2.8 <strong>Person responsible for Work Procedure <\/strong>&#8211; Responsible person on Client&#8217;s side (in particular Quality Department Staff) appointed for the relevant Task in the Order; Final Customer&#8217;s representative may also act in such a capacity if so decided by the Client and such person&#8217;s actions are directly binding for the Client under these GTC.<\/p>\n<p style=\"text-align: center\">2.9 <strong>Responsible person authorized to sign the Worksheet<\/strong> \u2013 any person appointed by the Client in the Order to sign the Worksheet<\/p>\n<p style=\"text-align: center\">2.10 <strong>Quality department Staff <\/strong>&#8211; a person authorized by the Client specified for each Task in the Order; this person can be based on the decision of the Client also a person of the Final Customer, the acting of which obliges however according to these GTC directly the Client.<\/p>\n<p style=\"text-align: center\">2.11 <strong>Service Provider&#8217;s Staff<\/strong> \u2013 employees or other cooperating persons (individuals \u2013 operators of trades; legal persons) of the Service Provider or its subcontractors providing the services to the Client under these GTC on behalf of the Service Provider such as, without limitation, operators, technicians, residents, coordinators.<\/p>\n<p style=\"text-align: center\">2.12 <strong>Technician<\/strong> \u2013 Service Provider&#8217;s responsible person assigned to a relevant Task in the Order.<\/p>\n<p style=\"text-align: center\">2.13 <strong>Work Procedure<\/strong> \u2013 written key operating document containing a detailed description of individual steps performed on Components that are the subject matter of the execution of a Task.<\/p>\n<p style=\"text-align: center\">2.14 <strong>Worksheet<\/strong> \u2013 document confirming the type and scope of the provided Services and serving as the underlying document for invoicing purposes.<\/p>\n<p style=\"text-align: center\">2.15 <strong>8D<\/strong> \u2013 customary procedure used in the automotive industry as a standard method for the improvement of the quality of production and for addressing assorted issues, including complaints.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article III<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Services<\/strong><\/h5>\n<p style=\"text-align: center\">3.1 Services provided according to these GTC include, without limitation:<\/p>\n<p style=\"text-align: center\">a) services in the area of assurance of the quality of production and\/or processes including, in particular, inspection of Components associated with sorting activities and corrective actions and additional modifications, if any;<\/p>\n<p style=\"text-align: center\">b) any other services associated with assurance of the quality of Components including, without limitation, production support, shop works, logistics and assistance services (hereafter being referred to as the &#8222;Services&#8221;).<\/p>\n<p style=\"text-align: center\">3.2 Particular type and scope of the provided Services are described in the contract\/Order.<\/p>\n<p style=\"text-align: center\">3.3 The Client recognizes his obligation to pay the Service Provider a compensation for the provided services in accordance with the GTC and the Specific Contracts\/Orders.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article IV<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Placing Orders for Services<\/strong><\/h5>\n<p style=\"text-align: center\">4.1 Services under these GTC are provided under individual contracts or specific, mutually confirmed Orders; in the case of specific Orders, a contractual relationship between the Service Provider and Client is established upon the acceptance by the Service Provider of the Client\u2019s Order made out according to these GTC by the Client. These GTC are an integral part of any contractual relationship established according to the preceding sentence.<\/p>\n<p style=\"text-align: center\">4.2 Orders must be placed in writing either in documentary hard copy or electronic forms and must be delivered:<\/p>\n<p style=\"text-align: center\">a) electronically (in particular by e-mail having as its attachment a scanned copy of the Order in paper form, or an electronic file signed with electronic signature allowing for clear and unambiguous identification of the person acting on behalf of the Client);<\/p>\n<p style=\"text-align: center\">b) or by hand.<\/p>\n<p style=\"text-align: center\">4.2.1 The following particulars must be specified in Orders:<\/p>\n<p style=\"text-align: center\">a) identification of the Component(s) that are to be the subject of the Services provided in execution of a particular Task,<\/p>\n<p style=\"text-align: center\">b) definition and description of the ordered Services, including definitions of individual quantifiable units relating to the ordered Services (such as quantity, time) as far as possible for the particular Service,<\/p>\n<p style=\"text-align: center\">c) identification of the place of execution of the Task<\/p>\n<p style=\"text-align: center\">d) specification of the date of commencement of execution of a particular Task,<\/p>\n<p style=\"text-align: center\">e) assignment of a specific Technician to a particular Task,<\/p>\n<p style=\"text-align: center\">f) specification of the price of the ordered Services;<\/p>\n<p style=\"text-align: center\">g) name, surname (perhaps even title\/position) of the person signing the Order for the Client;<\/p>\n<p style=\"text-align: center\">4.2.2 Orders may also contain the following information:<\/p>\n<p style=\"text-align: center\">a) estimated date of termination of the provision of Services;<\/p>\n<p style=\"text-align: center\">b) appointment of the Responsible person authorized to sign the Worksheet,<\/p>\n<p style=\"text-align: center\">c) appointment of the Person responsible for Work Procedure,<\/p>\n<p style=\"text-align: center\">d) appointment of the Client&#8217;s Financial Department Officer responsible for invoicing-related matters (person competent to secure the settlement of invoices),<\/p>\n<p style=\"text-align: center\">e) request that the Service Provider provides specific equipment (Article 5.7 of these GTC);<\/p>\n<p style=\"text-align: center\">f) requirement for the form and frequency of furnishing partial Worksheets (Article 9.4 of these GTC);<\/p>\n<p style=\"text-align: center\">g) Work Procedure (Article 5.1 of these GTC),<\/p>\n<p style=\"text-align: center\">h) definition of special costs the Client will pay to the Service Provider<\/p>\n<p style=\"text-align: center\">i) Order Number;<\/p>\n<p style=\"text-align: center\">j) requirement to be provided with a hard copy of the invoice,<\/p>\n<p style=\"text-align: center\">k) appointment of the person to whom the electronic invoice is to be delivered<\/p>\n<p style=\"text-align: center\">l) other requests, conditions and arrangements, if any<\/p>\n<p style=\"text-align: center\">4.2.3 Order (or its attachment) may also include the appointment of more than one Quality department staff or Persons responsible for Work Procedure and the assignment of individual powers\/authorization resulting from these GTC to each of them (e.g. right to sign the Work Procedure or any amendments thereto, right to handle complaints, etc.).<\/p>\n<p style=\"text-align: center\">4.3 Orders will be preferentially placed on order forms created by the Service Provider for that purpose. The Service Provider will fill in the order form according to the information and supporting documentation furnished by the Client and will subsequently send it to the Client. The Client, after filling in any missing details, will mail the signed binding Order to the Service Provider. For a contractual relationship to be established, the Service Provider must subsequently accept the Order through its signature by the Service Provider&#8217;s authorized person (Article 10.2 of these GTC). Accepted Orders (just like contracts) will become binding on both Contracting Parties upon due delivery of the accepted (i.e. duly signed by both Contracting Parties) Order by the Service Provider to the Client pursuant to Article 4.7 of these GTC.<\/p>\n<p style=\"text-align: center\">4.4 Subject to its own discretion, the Service Provider may also accept Orders placed otherwise than according to Article 4.3 of these GTC (in particular orders placed on Client&#8217;s own order forms), provided that such Orders will contain at least the mandatory required elements according to Article 4.2.1 of these GTC.<\/p>\n<p style=\"text-align: center\">4.4.1 If, in any Order pursuant to Article 4.4 of these GTC, only the statement pursuant to Article 4.2.1 letter h of these GTC is missing, the Service Provider is still authorized to accept that Order, provided that the contractual relationship established pursuant to Article 4.4 of these GTC will become valid and effective only upon delivery of additional declaration pursuant to Article 4.2.1 letter h of these GTC which must be in the written form (Article 4.2 of these GTC shall apply accordingly); the Contracting Parties must make such declaration prior to commencement of the execution of the Task, otherwise no contract will be established.<\/p>\n<p style=\"text-align: center\">4.5 The Client&#8217;s Order will be deemed properly delivered, if delivered to the Service Provider:<\/p>\n<p style=\"text-align: center\">a) in documentary form in the hands of the Service Provider&#8217;s authorized person (Article 10.2 of these GTC), or<\/p>\n<p style=\"text-align: center\">b) by e-mail sent to the Technician&#8217;s e-mail address specified in the order form the Service Provider sent to the Client or<\/p>\n<p style=\"text-align: center\">c) to the same Service Provider&#8217;s address from which the order form pursuant to Article 4.3 of these GTC has been sent or<\/p>\n<p style=\"text-align: center\">d) in the case of an Order placed pursuant to Article 4.4 of these GTC, by e-mail sent to the address of the Service Provider&#8217;s authorized person (Article 10.2 of these GTC).<\/p>\n<p style=\"text-align: center\">4.6 The Accepted Order is deemed duly and properly delivered if delivered:<\/p>\n<p style=\"text-align: center\">a) in documentary form, in the hands of any Client&#8217;s contact person, or<\/p>\n<p style=\"text-align: center\">b) by e-mail sent to the e-mail address of the Client&#8217;s person having signed the Order on Client\u2019s side as specified in the Order, or<\/p>\n<p style=\"text-align: center\">c) by e-mail sent to Client\u00b4s person defined in 10.1 of these GTC or<\/p>\n<p style=\"text-align: center\">d) in the case of an Order placed pursuant to Article 4.4 of these GTC, by e-mail sent to the address from which the Order has been dispatched from the Client&#8217;s side.<\/p>\n<p style=\"text-align: center\">4.7 The Service Provider has no obligation to accept any binding order placed by the Client. Any binding Order not accepted and delivered to the Client within 48 hours of its delivery to the Service Provider ceases to be valid.<\/p>\n<p style=\"text-align: center\">4.8 If, after the conclusion of a contract\/contractual relationship pursuant to this Article, the Client places another Order for identical Services, this shall be deemed a legally non-binding order made solely for the Client&#8217;s internal needs (e.g. SAP ERP) even if the Service Provider confirms such an Order; i.e. such additional Order will not amend or supersede the original contractual relationship and shall be deemed exclusively an internal document of the Client; this shall not apply in the case of explicit cancellation or explicit modification of the original Order, provided that such cancellation or modification of the Order is unambiguously, incontestably and directly stated in the later Order with a reference to the original provisions that are being cancelled\/modified, or to the entire original Order identified by a concrete date (to cancel a previous Order only a general statement to the effect that the new Order supersedes all prior agreements, or any other similar provision will not be deemed sufficient).<\/p>\n<p style=\"text-align: center\">4.9 The modification of an Order may be executed in particular by placing of a new Order, the provisions of these GTC shall apply accordingly, or by an agreement of the Contracting parties on the subject of the modification. The following terms of the execution of a Task may be modified by reciprocally approved e-mail:<\/p>\n<p style=\"text-align: center\">a) length of a Task,<\/p>\n<p style=\"text-align: center\">b) expansion of a Task to other Components,<\/p>\n<p style=\"text-align: center\">c) limitation of a total volume\/value of a Task, even upwards (increasing),<\/p>\n<p style=\"text-align: center\">d) change\/expansion of the place of execution,<\/p>\n<p style=\"text-align: center\">e) change\/introduction of surcharges pursuant to these GTC, that were originally excluded.<\/p>\n<p style=\"text-align: center\">4.9.1 The modification of an Order shall always be recorded in writing (hard copy, email) and the subject of the change of an Order may be agreed by Client&#8217;s and Service Provider&#8217;s:<\/p>\n<p style=\"text-align: center\">a) person, who has signed the original Order,<\/p>\n<p style=\"text-align: center\">b) person, who has replaced the person listed in letter a in a position originally held by the person listed in letter a or<\/p>\n<p style=\"text-align: center\">c) person superior to persons listed in letters a or b (e. g. superior manager, statutory representative, etc.)<\/p>\n<p style=\"text-align: center\">4.9.2 Newly agreed terms shall be applicable from the moment specified in an Order and if such moment is not specified, from Service Provider&#8217;s acceptance of the Order. Unless otherwise stated in a new Order, the provisions of a previous Order shall apply on the foregoing services provided under the Task.<\/p>\n<p style=\"text-align: center\">4.10 Any reference in the subsequent Articles to an Order shall be deemed reference to an Order accepted by both parties and functioning as a separate contract.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article V<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Execution of Task<\/strong><\/h5>\n<p style=\"text-align: center\">5.1 A detailed description of the execution of each Task must be included in the Work Procedure prepared and signed jointly by a Technician and a Person responsible for Work Procedure, unless the Work Procedure has been annexed to the Order.<\/p>\n<p style=\"text-align: center\">5.2 The Service Provider&#8217;s responsible worker coordinates the execution of a Task according to the Work Procedure.<\/p>\n<p style=\"text-align: center\">5.3 Changes in the Work Procedure, if any, must be made<\/p>\n<p style=\"text-align: center\">a) in the form of amendment to the Work Procedure or<\/p>\n<p style=\"text-align: center\">b) by a preparation of updated full text of the Work Procedure. The change according to previous sentence must be made in a written form and shall be signed by the Technician and the Person responsible for Work Procedure. The amendment or updated full text of the Work Procedure pursuant to the first sentence must contain a description of the change and information about the precise time of its approval and\/or the time when it is to become effective.<\/p>\n<p style=\"text-align: center\">5.4 To ensure due and proper execution of a Task, the Service Provider undertakes to secure a sufficient number of its staff (possessing the abilities, knowledge, efficiency and skills required for the given Task) who will execute the Task.<\/p>\n<p style=\"text-align: center\">5.5 The Technician is the Service Provider&#8217;s responsible person for matters relating to the Task and shall, without limitation:<\/p>\n<p style=\"text-align: center\">a) be responsible for execution and realization of the Task,<\/p>\n<p style=\"text-align: center\">b) coordinates work of other workers of the Service Provider who take part in the Task execution,<\/p>\n<p style=\"text-align: center\">c) participate in preparation of the Work Procedure pursuant to these GTC and sign the same on the Service Provider&#8217;s behalf (including any amendments thereto), unless set out otherwise in these GTC,<\/p>\n<p style=\"text-align: center\">d) prepare Worksheets and partial Worksheets,<\/p>\n<p style=\"text-align: center\">e) engage in activities comprising quality assurance for the provided Services, and in the complaint handling procedure pursuant to Article XIII of these GTC,<\/p>\n<p style=\"text-align: center\">f) act as the Service Provider&#8217;s point of contact for receipt of any suggestions, comments or requests relating to the Task; the Technician must receive information about any organizational changes relating to the execution of the Task , or obstacles preventing due and proper execution of any Task without delay,<\/p>\n<p style=\"text-align: center\">g) contact the Person responsible for Work Procedure as and when needed, in particular for requesting any required collaboration.<\/p>\n<p style=\"text-align: center\">5.6 Unless agreed otherwise between the Client and the Service Provider, the Service Provider shall secure basic equipment and accessories, tools and working material required for the execution of the Task (e.g. marking pens, stickers, identification labels, pens, sheets of paper, forms, tapes and other materials as may be required), as well as any equipment required to secure safety and protection of health at the workplace, all of the preceding in the customary scope and quantity (hereinafter jointly &#8222;Basic Work Aids&#8221;).<\/p>\n<p style=\"text-align: center\">5.7 The Service Provider and Client may agree that the former shall also secure other work equipment or tools, such as desks, lighting fixtures, binding devices etc. (the &#8222;Above Standard Aids&#8221;), otherwise they are to be secured by the Client. The corresponding agreement with detailed description\/listing of the Above Standard Aids to be secured must be specified in the Order.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article VI<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Place of execution of Task<\/strong><\/h5>\n<p style=\"text-align: center\">6.1 Services according to these GTC are performed mainly in the Client&#8217;s premises, or in the Final Customer&#8217;s premises or on the Service Provider&#8217;s premises. The exact place of execution of the Task and the costs associated with such place, if any, must be specified in each of the Orders.<\/p>\n<p style=\"text-align: center\">6.2 The Client is obliged to provide the Service Provider&#8217;s staff involved in the performance of any particular Task with access to the place of execution of the Task, if located in the Client&#8217;s, Final Customer&#8217; premises and to provide them with the required means (identification cards, chips, name tags, etc.).<\/p>\n<p style=\"text-align: center\">6.3 The Client is obliged to secure appropriate premises for the performance of the Services and activities related to the performance of the Services (such as supply and removal of materials) and to equip such premises with appropriate equipment\/devices allowing an efficient performance of the subject of these GTC.<\/p>\n<p style=\"text-align: center\">6.4 It will be the Client&#8217;s responsibility to ensure that the place of execution of the Task meets all the requirements set out in applicable legal regulations, in particular those dealing with occupational safety and health and fire protection.<\/p>\n<p style=\"text-align: center\">6.5 It is the Client\u2019s obligation to explain to the Technician the internal norms regulating the occupational safety and fire protection applicable to the location where the services are provided. The Client is also obliged to introduce and explain any additional regulations that apply to the location and which must be observed during the Task fulfilment (\u201cInternal Norms\u201d). The Technician must be duly acquainted with the norms before the fulfilment of the first Order in the particular location starts, and consequently re-acquainted in case of any changes in the Internal Norms of the Client; this must take place without undue delay. A written record of acquaintance of the Technician with the Internal Norms is made. If no such record is made, the Service Provider bears no responsibility for breaching the respective Internal Norm(s), he has not been acquainted with in written form, in accordance with this article of the GTC.<\/p>\n<p style=\"text-align: center\">6.6 Following the procedure described in article 6.5 of these GTC, it is the Technician\u2019s duty to share the Internal Norms with all collaborating staff providing the services at the location. The Internal Norms must be passed to the respective staff member before he starts working at the location. The provisions of Articles 6.5 and 6.6 also apply to any changes of the Internal Norms.<\/p>\n<p style=\"text-align: center\">6.7 The Service Provider is responsible for securing the observance of the Internal Norms by his staff with which the Technician has duly been acquainted in accordance with the Article 6.5 of the GTC.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article VII<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Time of Execution of Task<\/strong><\/h5>\n<p style=\"text-align: center\">7.1 The Service Provider undertakes to secure that the execution of any Task will commence at the time agreed upon in the Order, otherwise in the customary time, considering the location and accessibility of the place of execution of the Task.<\/p>\n<p style=\"text-align: center\">7.1.1 Compliance of the Service Provider with the time of commencement of execution of the Task is conditional upon receiving the required collaboration to be provided by the Client pursuant to Article VIII of these GTC.<\/p>\n<p style=\"text-align: center\">7.2 The Duration of the performance of Services in hours will be continuously recorded in the Worksheet prepared by the Technician of the Service Provider and confirmed by the Responsible person authorized by the Client to sign the Worksheet. (Article 9.3 of these GTC); the provision of Article 10.5 these GTC is not affected by this procedure.<\/p>\n<p style=\"text-align: center\">7.3 The Duration of the performance of Services is to be recorded in the Worksheet which will also include the time required for:<\/p>\n<p style=\"text-align: center\">a) management and execution of logistics operations,<\/p>\n<p style=\"text-align: center\">b) packaging and associated organisational arrangements (e.g. ensuring compliance with the packaging regulation),<\/p>\n<p style=\"text-align: center\">c) informing the Technician and other Service Provider&#8217;s staff with internal regulations effective in a place of execution of the Task and possible changes of these regulations,<\/p>\n<p style=\"text-align: center\">d) idle times not caused by Service Provider&#8217;s staff,<\/p>\n<p style=\"text-align: center\">e) periods of time corresponding to duration of statutory breaks (e.g. lunch breaks),<\/p>\n<p style=\"text-align: center\">f) time required for organizational arrangements in support of Tasks (including meetings with departments for the purpose of execution of the Task),<\/p>\n<p style=\"text-align: center\">g) preparation of partial Worksheets (Article 9.4 of these GTC), reports and final documentation for any Task,<\/p>\n<p style=\"text-align: center\">h) provision of photo documentation (e.g. in order to record the quality of controlled Components or other parts).<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article VIII<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Client&#8217;s Collaboration<\/strong><\/h5>\n<p style=\"text-align: center\">8.1 The Client is required to provide all the collaboration required for the execution of any Task to the Service Provider without limitation, such as:<\/p>\n<p style=\"text-align: center\">a) to provide all specialized technical information that may be required for due and proper performance of Services;<\/p>\n<p style=\"text-align: center\">b) to provide the Components that are to be the subject of the Services and\/or to provide access to such Components;<\/p>\n<p style=\"text-align: center\">c) to provide access to the place of execution of the Task;<\/p>\n<p style=\"text-align: center\">d) to secure work ambience that is in conformance with the applicable legal regulations dealing with occupational safety and health;<\/p>\n<p style=\"text-align: center\">e) to give any required additional instructions and clarifications of requirements relating to any particular Task;<\/p>\n<p style=\"text-align: center\">f) to secure work aids, tools and other equipment not provided by the Service Provider;<\/p>\n<p style=\"text-align: center\">g) to provide additional collaboration required under the provisions of these GTC (e.g. Articles 5.1 , 6.3 , 7.2 );<\/p>\n<p style=\"text-align: center\">h) to provide any collaboration, in particular as and when requested.<\/p>\n<p style=\"text-align: center\">8.2 If the Client fails to provide the required collaboration pursuant to the preceding section, the Service Provider will be entitled to discontinue the performance of Services.<\/p>\n<p style=\"text-align: center\">8.3 If the provision of Services is discontinued due to failure of the Client to provide the required collaboration, the Service Provider will not be deemed defaulting with the provision of Services while collaboration pursuant to Article 8.2 of these GTC is not being provided, and will not be liable for any damage occurring in causal relationship with such discontinuation; in such a case, the duration of discontinuation of the performance of services is deemed idle time not caused by the Service Provider&#8217;s staff pursuant to Article 7.3 letter d of these GTC. For this idle time the Service Provider is entitled to compensation in full amount as if there has no such idle time been.<\/p>\n<p style=\"text-align: center\">8.4 If the Client does not specify any Financial Department Officer responsible for invoicing-related matters in the Order, the Client will have the obligation to notify such staff member to the Service Provider in a provable manner within 10 days after signing of the Order.<\/p>\n<p style=\"text-align: center\">8.5 The provisions of this Article shall also apply accordingly to the Final Customer (eventually also to other third party), if any Task is executed either on the Final Customer&#8217;s premises or with the involvement of Components in the possession of the Final Customer; in such cases, the Client will be required to secure the Final Customer&#8217;s (or other third party&#8217;s) collaboration in the required extent (in particular according to the provisions of this Article) and will be liable for any non-collaboration by the Final Customer as if the collaboration had been refused by the Client itself.<\/p>\n<p style=\"text-align: center\">8.6 The Client shall inform the Service Provider in a specific and demonstrable way (for instance in the Order, Work Procedure, etc.) that a Task concerns the Components, which in the automotive industry are regarded as safety components or components with special features (e.g. safety features), usually distinctively labeled or labeled in a documentation i. e. D\/TLD-characteristics or ESD (hereafter as \u201cSafety Component\u201c) and take this situation into account in the Work Procedure, so that the Work Procedure would correspond to the fact that the Safety Component is being handled. If the Client fails to inform the Service Provider, the component shall not be considered a safety component for the purpose of the Task and the Service Provider shall not be liable for the consequences that may arise (i. e. improper handling or storage) and the Client is not entitled to set up any claim(s) originating from or related to the fact that the Component has actually been a Safety Component. The Client shall be solely liable for the deficiencies in the Work Procedure related to the handling of the Safety Component.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article IX<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Worksheet and Partial Worksheets<\/strong><\/h5>\n<p style=\"text-align: center\">9.1 The Technician will prepare a Worksheet concerning the provided Services.<\/p>\n<p style=\"text-align: center\">9.1.1 The Worksheet must include the number of hours of performance of Services by all Service Provider&#8217;s staff or the number of other measurable units quantifying the provision of Services, as long as these were defined in the Order (Article 4.2.1 letter b of these GTC.<\/p>\n<p style=\"text-align: center\">9.1.2 The Worksheet may also include:<\/p>\n<p style=\"text-align: center\">a) a list and quantities of Components that were the subject of Services and\/or type of the provided Services,<\/p>\n<p style=\"text-align: center\">b) information about the number of identified faulty Components, and the number of repaired Components,<\/p>\n<p style=\"text-align: center\">c) number of Service Provider&#8217;s staff involved in the performance of Services,<\/p>\n<p style=\"text-align: center\">d) remuneration for the provided Services,<\/p>\n<p style=\"text-align: center\">e) other facts\/information as may be demonstrably agreed upon between the Technician and the Person responsible for Work Procedure or the Responsible person authorized to sign the Worksheet.<\/p>\n<p style=\"text-align: center\">9.2 The Worksheet will be prepared after the execution of a Task or upon termination of a complete period (e.g. a week, 2 weeks period or a month, especially if the execution of a Task extends beyond 14 days). The Service Provider shall determine the frequency of preparation of the Worksheets, unless it is stated in the Order. Subject to demonstrable agreement between the Client and Service Provider, Worksheets may also be prepared at other mutually agreed times.<\/p>\n<p style=\"text-align: center\">9.3 Worksheets confirmed by the Responsible person authorized to sign the Worksheet (Article 4.2.2 letter d of these GTC) shall serve as the underlying document for invoicing purposes; if the Client named no such person in the Order, the person referred to in Article 10.5 of these GTC shall confirm the Worksheet by signature. The Client&#8217;s person confirming the Worksheet shall also state his\/her name, surname and position and\/or title opposite to his\/her signature. The Client&#8217;s person that is supposed to confirm a Worksheet prepared by the Service Provider according to the Client&#8217;s internal distribution of powers shall either confirm, or comment on the Worksheet within three (3) days after the date of receipt of the Worksheet by the Client and shall do so either by means of electronic message, letter. If the Client provides no comment(s) on the Worksheet, the Worksheet is deemed approved also if it has not been approved at all in the above period (i.e. fiction of approval will apply). Worksheets will also be deemed approved if the Service Provider duly incorporates all the Client&#8217;s comments, such approval taking effect upon dispatching the revised new Worksheet.<\/p>\n<p style=\"text-align: center\">9.4 Upon the Client&#8217;s request, the Service Provider may also prepare partial Worksheets containing data as requested by the Client and will be prepared in a form and\/or at times as requested by the Client; nonetheless, the Service Provider will have the obligation to prepare partial Worksheets only if this is requested in the Order (Article 4.2.2 letter f of these GTC). Partial Worksheets shall not serve as underlying documents for invoicing purposes and serve only for the Client&#8217;s needs.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article X<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Authorized Persons<\/strong><\/h5>\n<p style=\"text-align: center\">10.1 The following persons on the Client side are authorized to issue and sign orders:<\/p>\n<p style=\"text-align: center\">a) Statutory representative or a designated Chief Clerk of the Client,<\/p>\n<p style=\"text-align: center\">b) A person with written authorization issued by a person from section a); the Client must provide the authorization to the Service Provider;<\/p>\n<p style=\"text-align: center\">c) Other staff of the Client\u2019s functional departments (e.g. Logistics, Quality, Development, Purchasing and others) which are individually designated to perform this Task by the Client.<\/p>\n<p style=\"text-align: center\">10.2 The Service Provider&#8217;s persons authorized to sign Orders are:<\/p>\n<p style=\"text-align: center\">a) Service Provider&#8217;s Statutory Representative(s),<\/p>\n<p style=\"text-align: center\">b) Service Provider&#8217;s Chief Clerk, if appointed;<\/p>\n<p style=\"text-align: center\">c) Head of the Service Provider&#8217;s branch,<\/p>\n<p style=\"text-align: center\">d) Technicians, each of them individually.<\/p>\n<p style=\"text-align: center\">10.3 Each of the contracting parties can, by means of unilateral written notice signed by the statutory representative of the notifying party, provide a list of Authorized Persons different from Paragraphs 10.1 and 10.2 , respectively. The change is effective with the delivery of the notice and a specific amendment of the GTC is not required.<\/p>\n<p style=\"text-align: center\">10.4 If the Client\u2019s Order does not designate a particular staff of the Quality Department as a person responsible for a Work Procedure, the authorization to act on behalf of the Client is provided to all staff working on the Client side (above all Client\u2019s staff or collaborating persons); this may include the Final Customer or another third person on the Client side, provided that such a third person participates in the Task actively (e. g. cooperation) or passively (e.g. control, handover). The rank of such worker must be equivalent or higher to the worker responsible for quality. The Service Provider has no obligation to examine authorization limits of the Client staff, therefore the actions of the staff are in their full extent binding for the Client. The only exception is when the Service Provider was demonstrably aware that a staff member is exceeding the authorization limits, but failed to report this situation to the Client without undue delay.<\/p>\n<p style=\"text-align: center\">10.4.1 The Client has the right to notify to the Service Provider, at any time and in a provable manner, the missing contact information pertaining to the Person responsible for Work Procedure, as well as to notify any changes in such information; The identity of the person making the notification on behalf of the Client must be clearly stated in the notification.<\/p>\n<p style=\"text-align: center\">10.5 The provisions of Article 10.4 of these GTC shall also apply accordingly to the Responsible person on the side of the Client authorized to sign Worksheets (Article 4.2.2 letter b) of these GTC) if not named in the Order.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XI<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Compensation for Provided Services <\/strong><\/h5>\n<p style=\"text-align: center\">11.1 For the provided Services, the Client undertakes to pay the Service Provider a compensation at an amount as agreed upon in the Order with potential surcharges and costs resulting from these GTC, unless otherwise agreed in the Order.<\/p>\n<p style=\"text-align: center\">11.2 VAT at the statutory rate will be added to the compensation. Compensation will be invoiced according to the actual number of hours and\/or other quantifiable units (Article 4.2.1 letter b of these GTC) at which the Services were provided and as specified in a confirmed Worksheet in conformance with the provisions of this Article.<\/p>\n<p style=\"text-align: center\">11.3 Surcharges to the basic hourly remuneration as agreed in an Order for Services performed:<\/p>\n<p style=\"text-align: center\">a) at night-time 25%,<\/p>\n<p style=\"text-align: center\">b) on Saturdays (00.00 h \u2013 24.00 h) 50%,<\/p>\n<p style=\"text-align: center\">c) on Sundays and other non-working days e.g. public holidays (00.00 h \u2013 24.00 h) 100%.<\/p>\n<p style=\"text-align: center\">The following time periods of a week shall be deemed to be at night time \u2013 Mon.: 00.00 \u2013<\/p>\n<p style=\"text-align: center\">06.00 h; 22.00 \u2013 06.00 h of the next day, Tu. \u2013 Th.: 22.00 \u2013 06.00 h of the next day, Fri.:<\/p>\n<p style=\"text-align: center\">22.00 \u2013 24.00 h.<\/p>\n<p style=\"text-align: center\">The Service Provider is entitled to surcharges according to this Section also in the absence of specific agreement to that effect in an Order. If the surcharges are agreed in an Order in a different amount or are excluded, the provisions of the Order shall apply. If any of the time periods falls within several surcharges pursuant to letter a \u2013 c of this Article (e.g. public holidays on Saturday), surcharges shall be paid only once at a higher rate.<\/p>\n<p style=\"text-align: center\">11.4 In addition to the compensation for performed Services, the Client will be required to compensate the Service Provider for specific costs, if any, as agreed in an Order.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XII<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Terms of Payment, Invoicing and Sanctions<\/strong><\/h5>\n<p style=\"text-align: center\">12.1 Compensation for the provided Services will be payable under invoices the Service Provider will make out according to Orders and\/or Worksheets:<\/p>\n<p style=\"text-align: center\">a) upon the execution of a Task, or<\/p>\n<p style=\"text-align: center\">b) after the end of any given month for Services provided in that month, or<\/p>\n<p style=\"text-align: center\">c) after the end of a calendar week if the amount of compensation for Services performed in that calendar week exceeds EUR 2,000.-.<\/p>\n<p style=\"text-align: center\">12.2 Invoices will be due and payable within 14 days after the date of their delivery to the Client, unless a different maturity date is specified in the invoice. If a maturity date earlier than that set out in this Section is specified in any invoice, the maturity specified in this Section will be decisive in the case of the Client&#8217;s delay in settlement of an invoice.<\/p>\n<p style=\"text-align: center\">12.3 By placing an Order with the Service Provider (Article IV of these GTC), the Client consents to making out its invoice in an electronic form. However, the Service Provider is entitled to send an invoice in a paper form instead of an electronic form, in particular if the Service Provider does not have an e-mail address for the delivery of electronic invoices.<\/p>\n<p style=\"text-align: center\">12.3.1 The Service Provider will mail invoices preferably to the Client&#8217;s person having placed the Order, or to the person the Client named in the Order; nonetheless, invoices may be mailed also to the Client&#8217;s general e-mail address as known to the Service Provider or as specified on the Client&#8217;s web page, in particular if the invoice is returned as undelivered from the addresses referred to in the first part of the sentence before the semicolon, or if no notification confirming the receipt is returned from such addresses.<\/p>\n<p style=\"text-align: center\">12.4 Invoices must comply with all the requirements for a tax invoice, they must be made out in conformance with the provisions of these GTC and must be properly delivered to the Client.<\/p>\n<p style=\"text-align: center\">12.5 Invoices must be accompanied with copies of relevant Worksheets confirmed according to the provisions of these GTC evidencing the legitimacy of invoicing.<\/p>\n<p style=\"text-align: center\">12.6 The Client, if delaying in the settlement of any invoice, will be required to pay to the Service Provider a statutory late payment interest of the invoiced amount for each started day of delay.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XIII<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Guarantee of Quality and Liability for Defects<\/strong><\/h5>\n<p style=\"text-align: center\">13.1 The Service Provider holds Integrated Management System Certificates ISO 9001:2015, ISO 14001:2015, and BS OHSAS 18001:2007, that are a guarantee of the quality of the provided Services. The Service Provider undertakes to perform Services with due professional care and at a quality guaranteed under the above Certificates.<\/p>\n<p style=\"text-align: center\">13.2 To ensure proper quality of Services, the Service Provider undertakes to carry out continuous monitoring of the Services and if any obstacles on the Client&#8217;s side hindering the achievement of the proper quality of the provided Services are identified, the Service Provider shall notify without delay such fact (primarily through the Technician) to the Person responsible for Work Procedure ; if the Technician conveys such information verbally, he will be required to re-send the information to the Person responsible for Work Procedure by e-mail, if the required contact information is specified in the Order or notified by the Client to the Service Provider pursuant to Article 10.4.1 of these GTC. The Person responsible for Work Procedure will also be authorized to monitor the quality of the provided Services; if doubts about the quality of the provided Services arise, the Person responsible for Work Procedure will notify such fact without delay to the Technician. The Technician, after having consulted and confirmed such doubts concerning the quality of the provided Services with the Person responsible for Work Procedure may order a repeated check of the quality of the Components associated with removal of the identified defects, if any, whereof a written record will be prepared to be signed by the Technician and the Person responsible for Work Procedure. If the repeated check of quality reveals faulty performance of Services, the Service Provider will not be entitled to any compensation for the time corresponding to the duration of the repeated check. If no faulty performance is revealed by the repeated check, the time corresponding to the duration of the repeated check recorded in a Worksheet will be deemed time of provision of Services for which the Service Provider will be entitled to a compensation in the same amount as for the provision of Services according to the relevant Order in line with the provisions of these GTC.<\/p>\n<p style=\"text-align: center\">13.3 If it is revealed after the Services will have been performed, and in any case during the first incorporation of Components into relevant equipment whose first direct part is a Component (such as a larger component, system component, module, integrated module, automobile, etc.) at the latest, that the Services have not been provided at the guaranteed quality, the Client will be required to notify the identified defects in the provided Services in writing and demonstrably to the Service Provider (the &#8222;Complaint&#8221;) without undue delay and in any case within 2 days after the Client has become aware of the relevant defect, otherwise the Client&#8217;s right to enforce any claim(s) under the liability for defects in the provided Services will cease to exist after the lapse of the above period. Notwithstanding the foregoing, the right to make a Complaint will cease to exist in any case after 6 months after the provision of Services to which the Complaint relates. Failure to make a Complaint in accordance with this Article relieves the Service Provider from liability for any damage preventable (at least theoretically) by making the Complaint and its processing by the Service Provider.<\/p>\n<p style=\"text-align: center\">13.4 The Service Provider will not be liable for defects occurring as a result of:<\/p>\n<p style=\"text-align: center\">a) improper or incorrect handling of the subject of performance of Service by a person other than the Service Provider after the Service has been performed,<\/p>\n<p style=\"text-align: center\">b) the fact that the Service Provider marked the subject of Services, or any of its part, as unfit for use and\/or not meeting the requirements resulting from the Work Procedure and the Client (or a Client&#8217;s person, such as the Final Customer) has released such item for subsequent use and\/or in further circulation despite such fact,<\/p>\n<p style=\"text-align: center\">c) defects\/insufficiencies in the Work Procedure which, nonetheless, have been approved by the Client,<\/p>\n<p style=\"text-align: center\">d) hidden defects according to the Civil Code<\/p>\n<p style=\"text-align: center\">e) non-compliance with obligation to label the Component as a Safety Component pursuant to Article 8.6 of these GTC,<\/p>\n<p style=\"text-align: center\">f) a Force Majeure event; for the purposes of these GTC, a Force Majeure event is deemed (without limitation) a war, invasion, acts of foreign adversary, foreign adverse acts, civil war, mutiny, acts of civil disobedience, consequences of military or usurping powers, confiscation or nationalization, industrial incidents, natural disasters, protracted power failures, crisis and\/or other emergency circumstance(s); however, events such as, without limitation, shortage of qualified labour force, non-performance of obligations by persons cooperating with the Contracting Parties, unfavourable economic situation of a Contracting Party will not be deemed Force Majeure events.<\/p>\n<p style=\"text-align: center\">13.5 The Client will be required to provide the Service Provider with all the necessary collaboration (particularly, but not limited to the Service Provider\u2019s request) required in the process of verification of a Complaint; in particular, the Client is required to provide photographic evidence, background documentation, records of communication, data held by the Client or Final Customer and relating, or that may be relating to the Complaint and\/or the Service being the subject matter of the Complaint.<\/p>\n<p style=\"text-align: center\">13.5.1 Breach of the obligation of the Client referred to in Article 13.5 of these GTC will result in voiding of any entitlements under defects about which the Complaint has been made.<\/p>\n<p style=\"text-align: center\">13.6 The processing of any Complaint must commence without undue delay after its placing and not later than within 10 business days, and the Complaint must be resolved in the shortest possible time. The Service Provider undertakes to either acknowledge or dismiss a Complaint within 30 days of its placing. The period in accordance with the previous sentence shall be extended by the time the Service Provider is not able to process the Complaint due to a request of collaboration pursuant to Article 13.5 of these GTC (i.e. by the time passing from the request of collaboration to its provision).<\/p>\n<p style=\"text-align: center\">13.6.1 If a Compliant is legitimate The Client is entitled to an adequate discount on the price invoiced for a Task; this applies only if the Service Provider fails to notify the Client, on the basis of the Complaint within the period for acknowledgement or dismissal of the Complaint (Article 13.6 of these GTC), that he will ensure a free removal of identified defects. The Service Provider has a right to choose how the Complaint should be resolved. If the Service Provider removes the defect free of charge, the Client is not entitled to an adequate discount.<\/p>\n<p style=\"text-align: center\">13.6.2 If a Complaint concerning Services for handling or control of Components is legitimate, the Service Provider is entitled to require the re-delivery, and the Client is obliged to comply with the request of re-delivery, of all Components subject of the provision of Services about which the Complaint has been made (except the Components demonstrably incorporated into a thing the Components are part of), in a way that enables the Service Provider to remove the complained defects free of charge from other Components in order to avoid possible damage; the breach of this obligation by the Client results in a lapse of Client&#8217;s right to enforce any claim(s) under the liability for defects or under the liability for damage.<\/p>\n<p style=\"text-align: center\">13.6.3 The Client is entitled, in exceptional cases, to secure the removal of a defect by a third party at the expense of the Service Provider, however, for reimbursement of the costs thus incurred by the Service Provider, the following requirements must be met:<\/p>\n<p style=\"text-align: center\">a) the Client has made properly and in time in written form in accordance with these GTC a Complaint of defects of execution by the Service provider and the Service Provider has not taken a chance to handle the Complaint or has failed to resolve the Complaint within the period of time according to these GTC or within the period of time agreed in a separate written agreement with the Client.<\/p>\n<p style=\"text-align: center\">b) the Client has allowed the Service Provider to perform the control of the result of a Task (in particular by a repeated control of the parts to which the Task relates),<\/p>\n<p style=\"text-align: center\">c) repeated sorting\/repair\/or another service provided by a third party removing the defect is executed to a comparable extent as a Task to which the removal of a defect relates to (in particular in terms of time consumption, Work procedure and costs compared to the price of the Task), and relevant documents demonstrating this comparable extent have been submitted to the Service Provider.<\/p>\n<p style=\"text-align: center\">d) The Client and the Service Provider may provably and in writing agree on a different terms of the reimbursement of costs according to this Article.<\/p>\n<p style=\"text-align: center\">13.7 If the Client routinely uses 8D-Report, the Service Provider shall provide to the Client an 8D-Report according to 8D time limits on Client&#8217;s request.<\/p>\n<p style=\"text-align: center\">13.8 If a written record of the manner of handling of a Complaint is made, such report must be signed by the Client and the Service Provider&#8217;s authorized person referred to in (Article 10.1 of these GTC) and the person authorized by the Client (Article 10.2 of these GTC). The Client has the right to include any comments or positions in the written report.<\/p>\n<p style=\"text-align: center\">13.9 In the written report on the manner of handling of a Complaint, the Contracting Parties are always free to also agree on an alternative manner of handling and\/or resolution of a Complaint.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XIV<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Ownership of Components; Liability for Damages and Compensation for Damages<\/strong><\/h5>\n<p style=\"text-align: center\">14.1 The Service Provider shall not become the owner of Components received for the purpose of the execution of a Task.<\/p>\n<p style=\"text-align: center\">14.2 The Service Provider shall be liable for any culpable conduct by its staff resulting in any damage to, loss or destruction of Components received by the Service Provider from the Client (and\/or Final Customer) for the purpose of the execution of a Task, if such conduct occurs in the course of the execution of a Task; however, the Service Provider will not be liable for such culpable conduct if such damage to, loss or destruction of Components would occur regardless of such culpable conduct, or where a conduct was concerned through which the Service Provider&#8217;s staff averted a direct threat for which the staff was not responsible, or if the damage was caused in defence against an imminent or continuing attack. The Service Provider shall not be liable for damages in the cases specified by the law (e.g. if the breach of obligations was caused by circumstances excluding liability).<\/p>\n<p style=\"text-align: center\">14.3 If damage occurs for which the Service Provider is liable pursuant to section 14.2 of these GTC, the damage shall be corrected through restoration in the original condition or pecuniary compensation, as the Service Provider may decide.<\/p>\n<p style=\"text-align: center\">14.4 Limits of compensation<\/p>\n<p style=\"text-align: center\">14.4.1 The Service Provider shall be liable for the damages caused by his defective performance and not rectified as a part of the Complaint resolution, which has been made in accordance with these GTC. If the Client has not provided the Service Provider with Components for control on his request in accordance with the Article 13.6.2 of these GTC, the Client is not entitled to claim damage resulting from this unrealized control or the damage that could have been prevented by such free control.<\/p>\n<p style=\"text-align: center\">14.4.2 The Service Provider shall also be liable for any damage caused, while performing his activities, to the Client&#8217;s assets other than referred to in Article 14.4.1 of these GTC.<\/p>\n<p style=\"text-align: center\">14.4.3 If entitlement to a compensation for damages occurs, the Service Provider shall make a claim against his insurance company for the indemnity payments due to an event of a covered loss.<\/p>\n<p style=\"text-align: center\">14.4.4 The Service Provider will compensate for full damages maximum up to the indemnity payment received by the Service Provider from the insurance company or provided to him by his insurance company under the liability insurance concluded between the Service Provider and his insurance company. The compensation for damage is bound to suspensive condition of the above stated indemnity payment by the insurance company. If the insurance company remits the indemnity payment to the Service Provider and not directly to the Client, the Service Provider shall allocate the received indemnity payment within 15 days of the day the Service Provider has received such payment from his insurance company and the Client has specified in a demonstrable way the account number where the compensation for damages should be paid.<\/p>\n<p style=\"text-align: center\">14.4.5 If, for any reason, an insurance company fails to remit the indemnity payment due to an event of a covered loss within 6 months of the day the Service Provider has claimed it, the Service Provider undertakes to provide the Client with the payment under the liability for damage maximum up to the amount of the value of a Task to which the damage relates, while in a case of Tasks the execution of which extends beyond 1 month, the value of a Task shall be determined as the average of the Task&#8217;s values (invoiced amounts) for the last 6 months of the execution of the Task (or for the months of duration of the Task, if the Task lasts more than a month but less than 6 months), unless otherwise agreed in the Order. The provision of Article 14.4.4 of these GTC shall not be affected, i. e. if the Service Provider&#8217;s insurance company remits the indemnity payment after the Service Provider has compensated the damage in accordance with the first sentence of this Article, the Client is entitled to indemnity payment in an amount that equals to a difference between the indemnity payment and the payment received in accordance with the first sentence of this Article; if the Client received more than he has been entitled to (in particular as a result of a direct payment from the insurance company), the difference must be returned to the Service Provider.<\/p>\n<p style=\"text-align: center\">14.4.6 If the insurance company, for whatever reason, has refused to remit the indemnity payment, the amount of payment set out in Article 14.4.5 of these GTC shall be deemed as the limit of compensation.<\/p>\n<p style=\"text-align: center\">14.4.7 Provable fault of the Service Provider is a prerequisite for the entitlement to a compensation for damages against the Service Provider. The Client and the Service provider undertakes to provide to each other any necessary collaboration, in particular collaboration requested by other party (including the provision of any necessary documentation), so a) it would be possible to claim incurred damage under the Service Provider\u2019s insurance, b) the Service Provider\u2019s liability would be apparent without any doubts; if this obligation of colaboration is breached, any periods related to the compensation for damage shall be prolonged by the time of delay with its compliance. The collaboration in accordance with this Article also concerns taking actions to minimize the damage.<\/p>\n<p style=\"text-align: center\">14.4.8 The Service Provider is in any case entitled to compensate the damage by restitution to the original state. The Client is not entitled to deny this right to the Service Provider, otherwise the Service Provider shall not be liable for damage.<\/p>\n<p style=\"text-align: center\">14.4.9 If the Service Provider is liable for damages together with other persons (proportional liability), the Service Provider shall be liable for damages to the Client only according to the extent of his liability. If there is a reasonable and demonstrable doubt about the infliction of damage by the Service Provider, the entitlement to compensation for damage is not established.<\/p>\n<p style=\"text-align: center\">14.4.10 Notwithstanding the other provisions of these GTC, only real tangible damage shall be compensated and the Client is not entitled to the compensation for intangible damage (e.g. damage to reputation, goodwill, know-how etc.) or the compensation for lost profits, fines, penalties, originated debts or default interests. The Client is also not entitled to the compensation for damage caused to third parties that the Client would like to recover from the Service Provider under his right of recourse.<\/p>\n<p style=\"text-align: center\">14.4.11 Notwithstanding the other provisions of these GTC, the maximum amount of compensation for damage from one damage event shall be 100,000 \u20ac (one hundred thousand euros), if the parties do not agree otherwise in written form.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XV<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Service of Documents, Confidentiality of Information and Confidentiality Obligation<\/strong><\/h5>\n<p style=\"text-align: center\">15.1 Any notices, requests, demands, requests for consent or any other communication served by one Contracting Party to the other in e-mail or documentary forms shall require a response from the other Contracting Party in the same or similar manner, i.e. response must be made also in e-mail or documentary form allowing for unambiguous recording of the contents of the response. In the case of non-compliance with the form of the response, the burden of evidence with respect to the contents and delivery of the response rests on the sender.<\/p>\n<p style=\"text-align: center\">15.2 Contents of an e-mail shall be deemed delivered if i) its receipt and\/or review is acknowledged manually, ii) the e-mail reply containing the original e-mail message that is to be delivered has been received; only an automatic reply without intervention of the addressee shall not be deemed proof of due and proper delivery.<\/p>\n<p style=\"text-align: center\">15.3 Written communication exchanged between the Contracting Parties shall be deemed duly delivered:<\/p>\n<p style=\"text-align: center\">a) on the date of its actual delivery to the addressed Contracting Party;<\/p>\n<p style=\"text-align: center\">b) on the date of futile expiry of the period for collection at the post office, also if the addressee did not collect the delivery<\/p>\n<p style=\"text-align: center\">15.4 The Contracting Parties shall treat confidential all and any facts of which they become aware in association with performance provided under a contractual relationship constituted according to these GTC and which relate to the other Contracting Party, if such information is of a provable commercial significance to the other Contracting Party or other competitors on the market.<\/p>\n<p style=\"text-align: center\">15.4.1 Confidential information shall also be deemed all facts and information comprising trade secrets in the sense of The Civil Code, as amended, and also any information provably and unambiguously identified as confidential by the other Contracting Party. Without prejudice to the above statements, confidential information shall also be any information that is not publicly accessible, information of technical, commercial or other nature marked by either of the Contracting Parties as confidential, or that is required to be treated (having regard to the circumstance known to the other Contracting Party at the time of their disclosure) as confidential, or any information the nature of which indicates to any reasonably informed person that such information is confidential. Confidential information shall also be deemed any information of technical, trade or commercial nature (including product plans, development plans, forecasts, analyses and strategies), specifications, plans, charts, training materials, formulas, sketches, models, samples, procedures, ideas and inventions (also if not subject to special protection), data, software, or documentation in any form, whether on any material carrier or provided verbally, as well as information received from a person other than a Contracting Party, provided that such other person is subject to the confidentiality obligation. Confidential information shall also be deemed information concerning the situation of either of the Contracting Parties, its products, processes, performance.<\/p>\n<p style=\"text-align: center\">15.4.2 To avoid disputes about the nature of information, the Contracting Parties have agreed that a Party disclosing information that is required to be deemed confidential to the other Party, pursuant to the provisions of this Article and it is not clear from the nature of the matter that it is a confidential information as specified in this Article, shall unambiguously mark such information as confidential.<\/p>\n<p style=\"text-align: center\">15.5 The confidentiality obligation shall apply even after the termination of contractual relationship incorporating these GTC. The Contracting Party may be discharged of this obligation only by other Contracting Party\u2019s written declaration. The confidentiality obligation shall pass onto the Parties&#8217; successors in title.<\/p>\n<p style=\"text-align: center\">15.6 The confidentiality obligation shall not apply to facts that:<\/p>\n<p style=\"text-align: center\">a) are or will be made available to employees or third persons in relation to performance of activities under the contractual relationship established pursuant to these GTC on the &#8222;need to know&#8221; basis due to their work position, office held and\/or their role in the performance under the contract, provided that the relevant Contracting Party is required to inform such person about the confidential nature of the disclosed information;<\/p>\n<p style=\"text-align: center\">b) were provably obtained from a third person that is authorized to disseminate such information; or<\/p>\n<p style=\"text-align: center\">c) have become publicly known without the breach of confidentiality obligation by any of the Contracting Parties,<\/p>\n<p style=\"text-align: center\">d) have been developed by a Contracting Party independently and without using any confidential information according to the provisions of this Article.<\/p>\n<p style=\"text-align: center\">15.7 The following will not be considered a breach of the confidentiality obligation:<\/p>\n<p style=\"text-align: center\">a) disclosure of information to third persons holding an interest in the company of either of the Contracting Parties, provided that such persons are informed in advance about, and subjected in writing to the confidentiality obligation;<\/p>\n<p style=\"text-align: center\">b) disclosure of information to legal advisors or other representatives, who are required to abide by the confidentiality obligations by the operation of law, for the purpose of due and proper performance of their activities, provided that such persons must be informed in advance of the confidential obligation related to the matter in question;<\/p>\n<p style=\"text-align: center\">c) disclosure of information after the other Contracting Party&#8217;s prior written consent to the disclosure of individual information protected by the confidentiality obligation has been obtained;<\/p>\n<p style=\"text-align: center\">d) disclosure of information to relevant authorities for the purposes of judicial proceedings, arbitration proceedings and\/or proceedings before any other public authority, provided that such authority must be informed in advance about the confidential nature of the disclosed information to allow it to take necessary precautions (e.g. holding closed proceedings);<\/p>\n<p style=\"text-align: center\">e) disclosure of information to a governmental, bank, tax or other authority with supervisory powers that is authorized and competent to request such information in compliance with the applicable legal regulations, provided that such authority must be informed in advance about the confidential nature of the disclosed information to allow it to take necessary precautions (e.g. holding closed proceedings),<\/p>\n<p style=\"text-align: center\">f) disclosure of information a Contracting Party is required to make by the operation of law.<\/p>\n<p style=\"text-align: center\">15.8 The Service Provider defines as confidential the complete content of these GTC, whereas he also defines as trade secret the facts stated in Article XI of these GTC.<\/p>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Article XVI<\/strong><\/h5>\n<h5 style=\"text-align: center\" align=\"center\"><strong>Common and Final provisions<\/strong><\/h5>\n<p style=\"text-align: center\">16.1 Contractual relationships between the Contracting Parties not addressed in these GTC or any Order shall be governed by the applicable provisions of generally binding legal regulations of the country of residence of the Service Provider (i.e. the Czech Republic) including, without limitation, the applicable provisions of the Civil Code (in particular those dealing with contracts for work), as amended. Should these GTC and\/or the Order address certain relationships between the Contracting Parties in a manner other than that required by the applicable legal regulations, these GTC and contractual arrangements shall prevail, provided that conflict with a legal provision that may be derogated from or application of which may be excluded (in the case of a conflict, the discretionary provision shall be deemed excluded) is concerned. In the case of a conflict between these GTC and an Order, preference should be given to the Order.<\/p>\n<p style=\"text-align: center\">16.2 If any provision of these GTC should prove as invalid due to conflict with generally binding legal regulations or becomes invalid in the course of the Task execution, this invalidity does not affect the validity of other provisions of these GTC and their general validity and effectiveness.<\/p>\n<p style=\"text-align: center\">16.3 For the purposes of determination of jurisdiction, the place of performance under contract shall be deemed the place of the execution of a Task (Article 4.2.1 letter c of these GTC).<\/p>\n<p style=\"text-align: center\">16.3.1 If the provisions dealing with conflicts of law allow for the selection of a particular governing law, relationships between the Service Provider and the Client, established according to these GTC, or according to the Order, shall be governed by the Czech law. Should the conflict of law provisions allow for the selection of jurisdiction, then any disputes between the Service Provider and the Client arising out of contractual relationships established according to these GTC shall be resolved by the competent Czech courts according to the regulations of Civil Procedure Code.<\/p>\n<p style=\"text-align: center\">16.4 These GTC shall become valid and effective on the date written in the heading. As on the same date, the GTC issued by the Service Provider before 1. 10. 2015 cease to be valid and effective; nonetheless, contractual relationships established under Orders incorporating then valid GTC shall be governed by the then valid GTC.<\/p>\n<p style=\"text-align: center\">16.5 The Service Provider is entitled to unilaterally amend these GTC at any time. The Contractual relationship between the Client and Service Provider established according to a particular Order shall be governed by the GTC as valid and in effect at the time of proper delivery of the confirmed Order to the Service Provider.<\/p>\n<p style=\"text-align: center\">In Mlad\u00e1 Boleslav, 1.1.2019 HOLLEN CZ s.r.o.<\/p>\n\t\t<\/div> <!-- Close content div. -->\n\t<\/div> <!-- Close collapse div. -->\n<\/div> <!-- Close card div. -->\n<\/div>\n<\/div>\n\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-gb2163-6ad2df89628f4-1-2\"  class=\"panel-grid-cell panel-grid-cell-empty\" ><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Jelenlegi \u00c1SZF: \u00c1SZF arch\u00edvum:<\/p>\n","protected":false},"author":3,"featured_media":1874,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2163","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - 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