{"id":2930,"date":"2024-09-25T20:01:20","date_gmt":"2024-09-25T20:01:20","guid":{"rendered":"https:\/\/www.hollen.sk\/umela-inteligence-jiz-ve-spolecnosti-hollen\/"},"modified":"2024-09-25T20:01:20","modified_gmt":"2024-09-25T20:01:20","slug":"umela-inteligence-jiz-ve-spolecnosti-hollen","status":"publish","type":"post","link":"https:\/\/www.hollen.sk\/cs\/umela-inteligence-jiz-ve-spolecnosti-hollen\/","title":{"rendered":"Um\u011bl\u00e1 inteligence ji\u017e ve spole\u010dnosti HOLLEN"},"content":{"rendered":"

Jsme dynamick\u00e1 spole\u010dnost, kter\u00e1 se neust\u00e1le sna\u017e\u00ed dr\u017eet krok s dobou. Dosahujeme velmi dobr\u00fdch v\u00fdsledk\u016f a m\u00e1me skv\u011blou zp\u011btnou vazbu od na\u0161ich z\u00e1kazn\u00edk\u016f. P\u0159esto neust\u00e1le inovujeme, abychom si udr\u017eeli n\u00e1skok p\u0159ed konkurenc\u00ed – v\u017edy\u0165 na\u0161\u00edm mottem je b\u00fdt a z\u016fstat nejlep\u0161\u00ed na trhu. <\/span><\/p>\n

Neust\u00e1le pracujeme na sni\u017eov\u00e1n\u00ed chybovosti, proto\u017ee krom\u011b dopadu na na\u0161i pov\u011bst u z\u00e1kazn\u00edk\u016f m\u00e1 tak\u00e9 p\u0159\u00edm\u00fd vliv na na\u0161e finan\u010dn\u00ed v\u00fdsledky. Postupn\u011b zav\u00e1d\u00edme nov\u00e9 a zdokonalujeme st\u00e1vaj\u00edc\u00ed procesy, kter\u00e9 n\u00e1m pom\u00e1haj\u00ed pracovat rychle, efektivn\u011b a bez chyb. V\u00edme, \u017ee v\u017edy m\u016f\u017eeme ud\u011blat v\u00edce, a proto jsme za\u010dali pracovat na projektech vyu\u017e\u00edvaj\u00edc\u00edch um\u011blou inteligenci. <\/span><\/p>\n

Um\u011bl\u00e1 inteligence je pon\u011bkud abstraktn\u00ed pojem s \u0161irokou \u0161k\u00e1lou aplikac\u00ed. Pro za\u010d\u00e1tek jsme se rozhodli zam\u011b\u0159it na konkr\u00e9tn\u00ed a jednodu\u0161\u0161\u00ed procesy, kter\u00e9 jsou realizovateln\u00e9. Pozd\u011bji, a\u017e se potvrd\u00ed jejich pou\u017eitelnost, p\u0159id\u00e1me slo\u017eit\u011bj\u0161\u00ed nebo jin\u00e9 procesy. Za\u010dali jsme na dvou front\u00e1ch najednou, se dv\u011bma dodavateli, abychom se vyhnuli za\u010d\u00e1te\u010dnick\u00fdm chyb\u00e1m a dostali se rovnou k \u201ehmatateln\u00fdm\u201c v\u00fdsledk\u016fm. <\/span><\/p>\n

Ovl\u00e1d\u00e1n\u00ed regul\u00e1toru<\/b><\/h3>\n

Nejv\u011bt\u0161\u00ed vliv na na\u0161i chybovost m\u00e1 pravd\u011bpodobn\u011b nedodr\u017eov\u00e1n\u00ed pracovn\u00edch postup\u016f a nedbalost poskytovatel\u016f. Ti k tomu samoz\u0159ejm\u011b mohou m\u00edt \u0159adu d\u016fvod\u016f. Nap\u0159\u00edklad m\u00e1me m\u00e1lo zam\u011bstnanc\u016f, zb\u00fdvaj\u00edc\u00ed pracovn\u00edci \u010dasto berou p\u0159es\u010dasy a kv\u016fli vy\u010derp\u00e1n\u00ed neprov\u00e1d\u011bj\u00ed kontroly dostate\u010dn\u011b d\u016fkladn\u011b. To, co jim m\u016f\u017eeme pomoci, je vytvo\u0159it syst\u00e9m, kter\u00fd s nimi jednotliv\u00e9 slo\u017eky projde. Nejjednodu\u0161\u0161\u00edm \u0159e\u0161en\u00edm je um\u00edstit nad pracovn\u00ed st\u016fl kameru. Um\u011bl\u00e1 inteligence bude pr\u016fb\u011b\u017en\u011b vyhodnocovat z\u00e1b\u011bry z kamery a upozorn\u00ed dodavatele, \u017ee neprovedl v\u0161echny pot\u0159ebn\u00e9 kroky ke kontrole d\u00edlu. Upozorn\u00ed tak\u00e9 na neshodu, pokud poskytovatel ozna\u010d\u00ed d\u00edl jako v po\u0159\u00e1dku, ale vlo\u017e\u00ed jej do z\u00e1sobn\u00edku NOC a naopak. Tak\u00e9 n\u00e1m tato um\u011bl\u00e1 inteligence pom\u016f\u017ee vyhledat statisticky rizikov\u00e9 d\u00edly. Pokud nap\u0159\u00edklad kontrola d\u00edlu trv\u00e1 standardn\u00edch 10 sekund a objev\u00ed se d\u00edl, jeho\u017e kontrola trv\u00e1 pouze 6 sekund, je statisticky pravd\u011bpodobn\u00e9, \u017ee jej poskytovatel dostate\u010dn\u011b nezkontroloval. Syst\u00e9m by poskytovatele upozornil, aby d\u00edl zkontroloval znovu, nebo aby se na n\u011bj pod\u00edval nap\u0159\u00edklad subdodavatelsk\u00fd technik. To je \u017e\u00e1douc\u00ed stav, ke kter\u00e9mu se dostaneme v postupn\u00fdch kroc\u00edch. V r\u00e1mci pilotn\u00edho projektu m\u00e1me v ruce syst\u00e9m, kter\u00fd vyhodnocuje \u010das jednotliv\u00fdch operac\u00ed poskytovatele a po\u010d\u00edt\u00e1, kolik kus\u016f bylo odlo\u017eeno v z\u00f3n\u00e1ch OK a NOK. Syst\u00e9m v\u0161ak postupn\u011b dola\u010fujeme a dopracov\u00e1v\u00e1me se k v\u00fd\u0161e popsan\u00e9mu \u017e\u00e1douc\u00edmu stavu. <\/span><\/p>\n

Chatbot<\/b><\/h3>\n

Necht\u011bli byste m\u00edt kolegu, kter\u00fd by v\u00e1m bez probl\u00e9m\u016f zodpov\u011bd\u011bl v\u0161echny ot\u00e1zky t\u00fdkaj\u00edc\u00ed se firemn\u00edch proces\u016f? Bez otravn\u00e9ho pocitu, \u017ee se pt\u00e1te desetkr\u00e1t na tot\u00e9\u017e nebo \u017ee se pt\u00e1te na n\u011bco, co byste u\u017e m\u011bli v\u011bd\u011bt? Na\u0161t\u011bst\u00ed m\u00e1me ve spole\u010dnosti HOLLEN dobr\u00e9 kolegi\u00e1ln\u00ed vztahy a ka\u017ed\u00fd je ochoten pomoci ka\u017ed\u00e9mu. V pracovn\u00edm tempu se v\u0161ak \u010dasto st\u00e1v\u00e1, \u017ee v\u0161ichni relevantn\u00ed lid\u00e9 maj\u00ed zrovna poradu nebo jsou u z\u00e1kazn\u00edka. U drobnost\u00ed, kter\u00e9 se ne\u0159e\u0161\u00ed denn\u011b, je probl\u00e9m si vzpomenout, jak m\u00e1 co fungovat. Sm\u011brnice v Handbuchu v\u011bt\u0161inou obsahuj\u00ed v\u0161echny odpov\u011bdi, proto jsme je vlo\u017eili do chatbotu. Chatbot, kter\u00fd by m\u011bl b\u00fdt k dispozici v\u0161em zam\u011bstnanc\u016fm a vedouc\u00edm pracovn\u00edk\u016fm, bude schopen odpov\u00eddat na va\u0161e dotazy. Bude u\u017eite\u010dn\u00fd zejm\u00e9na pro nov\u00e9 zam\u011bstnance, kte\u0159\u00ed si po t\u00fddnu pr\u00e1ce nemus\u00ed pamatovat, jak se schvaluje doch\u00e1zka, p\u0159es koho si objednat firemn\u00ed telefon, kdy si mohou vz\u00edt home office a podobn\u011b. Bude se v\u0161ak hodit i star\u0161\u00edm zam\u011bstnanc\u016fm, kte\u0159\u00ed \u0159e\u0161\u00ed specifick\u00e9 probl\u00e9my, je\u017e se \u0159e\u0161\u00ed jen \u010das od \u010dasu. Nap\u0159\u00edklad jak postupovat, kdy\u017e m\u00e1me obchodn\u00ed p\u0159\u00edle\u017eitost v zahrani\u010d\u00ed, zda mohou otev\u0159\u00edt dal\u0161\u00ed subdod\u00e1vku na z\u00e1kazn\u00edka, kter\u00fd n\u00e1m dlu\u017e\u00ed ur\u010ditou \u010d\u00e1stku, nebo zda maj\u00ed poskytovatel\u00e9, kter\u00e9 vyslali do zahrani\u010d\u00ed, n\u00e1rok na diety i o v\u00edkendu. Chatbot, stejn\u011b jako kontroln\u00ed \u0161achy, bude proch\u00e1zet f\u00e1zemi v\u00fdvoje a na z\u00e1klad\u011b zp\u011btn\u00e9 vazby od u\u017eivatel\u016f budeme postupn\u011b vylep\u0161ovat jeho funkce. Jeho d\u016fv\u011bryhodnost z\u00e1vis\u00ed tak\u00e9 na pokynech, kter\u00e9 jsou pr\u016fb\u011b\u017en\u011b aktualizov\u00e1ny, aby odr\u00e1\u017eely firemn\u00ed procesy a uv\u00e1d\u011bly je do jednotn\u00e9 podoby. Pokud ji budou zam\u011bstnanci pou\u017e\u00edvat, m\u016f\u017ee zlep\u0161it kvalitu \u017eivota ve spole\u010dnosti HOLLEN a jasn\u011b sd\u011blovat nejasnosti. <\/span><\/p>\n

\"\"\"\"<\/p>\n

Autor: Pavol V\u00e1clav, IT Director<\/span><\/p>\n



<\/p>\n","protected":false},"excerpt":{"rendered":"

Jsme dynamick\u00e1 spole\u010dnost, kter\u00e1 se neust\u00e1le sna\u017e\u00ed dr\u017eet krok s dobou. Dosahujeme velmi dobr\u00fdch v\u00fdsledk\u016f a m\u00e1me skv\u011blou zp\u011btnou vazbu od na\u0161ich z\u00e1kazn\u00edk\u016f. P\u0159esto neust\u00e1le inovujeme, abychom si udr\u017eeli n\u00e1skok p\u0159ed konkurenc\u00ed – v\u017edy\u0165 na\u0161\u00edm mottem je b\u00fdt a z\u016fstat nejlep\u0161\u00ed na trhu. Neust\u00e1le pracujeme na sni\u017eov\u00e1n\u00ed chybovosti, proto\u017ee krom\u011b dopadu na na\u0161i pov\u011bst u […]<\/p>\n","protected":false},"author":4,"featured_media":2449,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[60,59],"tags":[],"class_list":["post-2930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-aktuality-cs","category-cinnost-hollen-cs"],"acf":[],"yoast_head":"\nUm\u011bl\u00e1 inteligence ji\u017e ve spole\u010dnosti HOLLEN - Hollen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hollen.sk\/cs\/umela-inteligence-jiz-ve-spolecnosti-hollen\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Um\u011bl\u00e1 inteligence ji\u017e ve spole\u010dnosti HOLLEN - Hollen\" \/>\n<meta property=\"og:description\" content=\"Jsme dynamick\u00e1 spole\u010dnost, kter\u00e1 se neust\u00e1le sna\u017e\u00ed dr\u017eet krok s dobou. Dosahujeme velmi dobr\u00fdch v\u00fdsledk\u016f a m\u00e1me skv\u011blou zp\u011btnou vazbu od na\u0161ich z\u00e1kazn\u00edk\u016f. P\u0159esto neust\u00e1le inovujeme, abychom si udr\u017eeli n\u00e1skok p\u0159ed konkurenc\u00ed – v\u017edy\u0165 na\u0161\u00edm mottem je b\u00fdt a z\u016fstat nejlep\u0161\u00ed na trhu. 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